Boost Mobile - Page 2

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1.4 out of 5, based on 10 ratings and
27 reviews & complaints.

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They Don't Care About You , Just Your Money
Posted by on
Rating: 1/51
THORNTON, COLORADO -- For two years I had good service with Boost Mobile then days ago I couldn't send or receive calls or anything else. I walked a block away and I could dial out, so now if I want to use my phone I need to go for a long walk. While I am at home I can't receive my clients calls (emergency or otherwise).I tried to contact Boost Mobile to find out what's going on but their version of help is to give you more options on how you can pay them more money, to make an extra payment, or the latest phone they want to sell you.

It's all about them and they couldn't care less about you. They were OK for a while but when something goes wrong you can't depend on them for anything, not even hello'.It looks as if I will need to get another phone carrier since I can't resolve this issue, so, boycott Boost, boycott Boost, boycott Boost !
     
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Boost Mobile Stinks
Posted by on
Rating: 1/51
FORT LAUDERDALE, FLORIDA -- Boost Mobile advertises their shrinkage plan but they do not honor this plan. They will take your money and NOT REDUCE YOUR BILL. I pay for two bills and have had to call each month to have them apply payments correctly and they have not reduced my second account for the shrinkage. I am sick of being taken by BIG BUSINESS WHO CAN TAKE YOUR MONEY WITH NO RECOURSE.
     
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Cell Phone Service
Posted by on
I cancelled my account on Aug 17. However, on 9-15 and 10-15 they still charged my credit card for 74.55 each time. They have record that I cancelled the account, but won't refund the additional 2 months because I didn't specifically ask them to remove my credit card from their system. This is fraudulent charging because I am not receiving anything from them and my account was cancelled. After many phone calls and being transferred from 1 dept to another they are refusing to give me a refund. They said that when I cancelled the account that I didn't ask to have my credit card removed from the account and that when I agreed to the terms and conditions they could continue to charge my credit card monthly until I cancel the account.

Why would I cancel the account and still want my credit card charged for something I didn't get. I have never dealt with a company as bad as this one. When I asked to speak to a manager they said that managers don't take calls and that the person I was speaking to was the highest I could go. That is ridiculous.
     
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Anonymous on 2008-10-24:
Call your credit card company and dispute the charges. Give them the date you cancelled your account and the dates your card was charged. They will do a chargeback to the company.
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Posted by on
Rating: 1/51
IRVINE, CALIFORNIA -- I made 10 phone calls to Boost, it took seven button presses and 10 calls and still no activation. They said their system is having huge problems and no credit was to be given, shame shame.
     
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Overcharged
Posted by on
Rating: 4/51
LOS ANGELES, CALIFORNIA -- My cell phone bill is due every 15th of the month. I paid my bill on the 1st of may, I have the receipt. This morning I tried using my phone and it was cut off. I called re boost and they said I owe them $10.00, So I had them take it out my bank account. That ain't right, my bill was $50 as always. I would like this taken care of, can you help me?
     
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Customer service
Posted by on
FREMONT, NEW HAMPSHIRE -- Cannot talk to someone live, never got my problem fixed, kept geting hung up on. THE CUSTOMER SERVICE SUCKS!
     
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Alain on 2011-11-14:
Boost is pretty much a bargain service. One of the ways the make money is by not having a lot of human customer service reps. For better service, you may end up paying a bit more with another provider.
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Shutting Off My Phone
Posted by on
My Boost Mobile phone was shut off this morning. My payment is due on the 20th of each month, and today is the 20th. I never even left my house to go and make my payment, when this morning I went to make a phone call, my phone was cutt off. I pay my bills on time, and has always been current. I've never been late with paying my Boost Mobile phone bill.

I don't understand why they would shut me off. So I'd like to know, what's up with that?
     
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MRM on 2011-07-20:
Come over here to Virgin Mobile! Great phones and great low plans! It is now day 3 and I am still debating whether or not I shall get Motorola Triumph.
Churro on 2011-07-20:
Hey MRM did you see where Virgin upped their monthly rate from $25 to $35? What the SAMM HILL!!! I wonder if that affects current subscribers.
Churro on 2011-07-20:
MRM, I found this on blog site.

"Customers already on the Beyond Talk plans can keep their current rates as long as they don’t let their account expire, and can keep their current plans if they move to a new device."
MRM on 2011-07-20:
I was concerned when I heard that the price will increase, but if you are a current customer, you aren't affected. I still have my $25 plan!
BEJ on 2011-07-20:
I can understand your frustration at having your phone cut off. The date the payment is due is the date they want the payment in their hands--not the date you send them the payment.
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Boost Mobile's severely limited "unlimited" plan for Blackberry users
Posted by on
If you have a Boost Mobile Blackberry Curve with their $60 per month unlimited plan, then you cannot receive phone calls unless you are within Sprint's 3G service area. Furthermore, you cannot make a phone call on a Boost Mobile Blackberry Curve outside Sprint's 3G coverage area unless you speak to an operator and charge the call to a credit card. This is true even if you have five bars on your phone.

I recently bought a Boost Mobile Blackberry Curve. These phones use Sprint's 3G network and require you to sign up for the $60 per month unlimited plan. All well and good. However, after you buy the phone and the unlimited plan you discover that to make a phone call anywhere outside the Sprint 3G service area (quite a large area--look at their map), such as from your home for example, you must use a credit card to complete your phone call. This is true even though five bars may be showing on your phone. Friends who have Boost Mobile phones are able to make and receive phone calls from my home. But because I bought a Boost Mobile Blackberry Curve, I CANNOT make phone calls from my home unless I charge them to a credit card. Furthermore, even though there are five bars on my phone at home, I cannot RECEIVE phone calls there either.

If you are considering getting a Boost Mobile Blackberry Curve, please take into consideration this unwelcome limitation of their "unlimited" service plan.
     
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Anonymous on 2010-10-10:
I think there is a problem with your phone and/or the activation process jwbales. You have unlimited calling nationwide calling and you should not be using a credit card. Have you called them? What did they say?
MRM on 2010-10-10:
I use Virgin Mobile, which also uses Sprint network, and never had any problems while traveling to other states.
jwbales on 2010-10-13:
I called and was told to re-provision my phone, which I did to no effect. The next time I called the person I spoke to was unfamiliar with the English word "roaming" and hung up on me. I returned the phone reluctantly to Best Buy for a full refund.
Anonymous on 2010-10-13:
So sorry jwbales. I thought that Boost transitioning to the Sprint network from Nextel's antiquated mess would be the end to some of their problems. I am glad you were in the refund window.
R.A on 2011-06-24:
BOOSTMOBILE warn me in a text on 6/21/11 at 4:51p I and said "UR ACCT WILL BE TERMINATED ON 06/22/11 IF U DON'T CEASE PROVIDING CONFERENCE CALLING SERVICES FOR COMMERCIAL PURPOSES" . I use it one more time noncommercial purposes like all the rest and BOOSTMOBILE cut my terminateed my phone sevices nine days before my next billing date
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Boost Cellular took 4 days and counting to activate my old telephone number!
Posted by on
I bought a phone and paid for the monthly unlimited service plan. The phone was activated and $%0 was on the phone. I was told that it would take two days to get the number they gave me switched to my old number. When I called them to get my old number put back on , ... Boost hung up on me repeatedly. I then went to the store where I purchased the phone and they hung up on them twice. Then they told us that the $50 that was put just 4 days ago on the account could not be put onto the account with my old number. So another $50 was put on my account by Best Buy to activate my old number. We had to go around in circles with Boost for over an hour. And my phone still is not on and will not be on for another 24 hours.
     
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Fraudulent selling tactics
Posted by on
I went with Boost Mobile one month ago and was happy until I added international calling to my account. My wife is currently in Canada with her mother who has cancer. I called 611 on my boost Mirro phone and was told that if I wanted to add calls to and from Canada to my account it would be $10 per month more. I asked specifically if there was a per-minute charge on either incomming or outgoing calls and was told "NO". I asked the person helping me to make sure. I heard him ask someone nearby who also said there were no per minute charges.
Today I tried calling Canada and a message told me I didn't have enough money in my account to allow the call. I called 611 and after a myriad of departments finally got a human being who told me that there is a 10c per minute charge on international calls. This is misleading and lying to customers who only want to be treated fairly.
I have since found another cell provider "Metro PCS" which offers Canada and Mexico and NO per-minute charges at all.

GUESS WHO I AM SWITCHING TO !!

Sincerely,
Pissed Off
     
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TK on 2013-12-28:
Did u explain ur delima to boost?? Well guess it doesn't matter they would have just given u the run around anyway..
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