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1.4 out of 5, based on 10 ratings and
27 reviews & complaints.

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Cheating us out of days paid for
Posted by on
On 9-5-09 I received a text from Boost stating that my account was due on 9-7-09. On 9-6-09 I made a payment by phone and at the end of the call after I made the payment I was told that my new billing date was 10-6-09. I tried several times to get a hold of someone at Boost and was on hold for well over an hour on several occasions. When I did get through to customer care I was put on hold and then hung up on. Finally today I got through to them again and was switched to a couple different people after once again being put on hold for long periods of time. When I explained the problem to several different people I was informed that it was what it was and that there was nothing they would do about it. The lady from Boost said that her supervisor said that they could do nothing. If they are cutting people even just one day a month look how much they are making off us. This is completely wrong and businesses that do people this way need to be held accountable. I am really hoping that somehow I can get a class action lawsuit going against them. They have really bad business practices and they seem to think that we consumers have to just sit back and take it, WELL THEY ARE WRONG!
     
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gobabyglo on 2009-10-05:
Are you billed monthly or every 30 days? If it's the latter, there are thirty days from 9/7 to 10/6 inclusive. What is your November due date, 11/4?
nanaof6 on 2009-10-06:
You are billed per month not thirty days. This is not the first time that it has happened. And I know of a couple of other people that it has happened to. My bill was due September 7, 2009 I paid it on the 6th of September and then they said my next payment was due on the 6th of October. From the 7th of September to the 6th of October is only 29 days. And it is not right because I pay for a month of service. Just like rent it is monthly not 30 days.
The Hurricane on 2010-01-26:
September 7 to October 6 IS 30 days. I used to work for Boost Mobile. Their payment period is every 30 days, not every month. This is just one of the MANY complaints I heard every day for 2 years because people don't pay attention to the terms of use that comes with the phone. In fact, during activation you are even told that a payment must be made every 30 days or the account will expire.
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Boost is not THAT BAD!!!
Posted by on
I noticed two negative reviews on here regarding boost... I had to put my 3 cents in and say I ordered the Clutch phone 11pm June 9 and paid overnight shipping... I received my phone June 11th afternoon (since it shipped out on June 10th since I ordered it so late) So yes, it showed up the next day as PROMISED. they are NOT back ordered like the last review stated anymore and the phones were beyond my expectations... they are genuinely really REALLY nice phones!!! Service where I am is not to shabby either... all in all I am personally pleased for what I get for what I am paying for with boost...

Keep up the great work boost and people, don't always listen to negative reviews from impatient people, things happen with backorders, its part of life, and you have to be patient... if you don't have patience the good things in life won't reach you before you give up... :)
     
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Boost Does Not Work
Posted by on
I have had my phone 3 months and have had hundreds of droped calls and when you dial back to get the party you were talking to it says "the number or code you have dialed is incorrect " well I was just talking with them, then after 30 tries I give up and go home and use my magic jack on my laptop. There not very helpful there staff they are from India so they don't care about you.

BOOST just BOOSTS your money and service is unaccepable for ceell users.
     
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Anonymous on 2009-05-15:
And Nextel is part of Sprint, and you now know why customer service sucks.

I called suicide prevention this morning, and found out that they too have now outsourced to the Middle East. When I told the dude on the phone that I felt suicidal and wanted to end it all, he asked....
Can you drive a truck?
Miaggeo on 2013-01-31:
A valued Boost customer? Obviously not! I realize that $36.66 is nothing to some people but it is a bit to me!

Here's the thread from Boost . . . first is my most recent response to the liars. They asked for all the information that they already had and of course never tried to contact me. Other posts say they're Indian not Mexican so maybe I'm wrong. How do I get this corrected?

The start . . .

Oh knock it off - in other words - stop lying.

No one has tried to contact me although you have been provided any and all the contact information sent on 1/27 that could ever be needed to reach me as is seen below.

BBB has been contacted as well as a complaint filed with 'My 3 Cents Worth". My next step will to be to forward this email to all of the other consumer advocate websites that I know of to warn any other potential customers of the manner in which 'Boost' does business.

Once again, kindly return my money.

Paulo is the most recent signature on this email thread. Hablas Ingles?



From: BECare
To:
Sent: Wednesday, January 30, 2013 7:22 PM
Subject: RE: Customer Care: Pay-As-You-Go/Chat Plan

Hello Maria,

Thank you for contacting us through boostmobile.com.

I have attempted to contact you regarding your inquiry on boostmobile.com; however, I was unable to reach you. Please contact our Customer Care Team at 888-BOOST-4-U (1-888-266-7848).

We would like to store your email address to send you important account information as well as notify you of discounts and offers.
If you would NOT like your email stored, please reply to this email with the words ‘OPT-OUT of EMAIL’ at the top of your email. If you have already responded to this email with the above statement in the past, please ignore this message.

Thank you for being a valued Boost Mobile customer,

Paulo D.
Ecare Specialist
Boost Mobile Customer Care
________________________________________
From:
Sent: Wednesday, January 30, 2013 14:52
To: BECare
Subject: Re: Customer Care: Pay-As-You-Go/Chat Plan

Kindly return our money to us. You have all the information you mexicans could possibly need to be able to return the $36.66 that you've stolen from us.


________________________________
From:
To: BECare
Sent: Sunday, January 27, 2013 2:29 PM
Subject: Re: Customer Care: Pay-As-You-Go/Chat Plan

Oh please. Does anyone there listen, read or speak English?

When I first contacted Boost on 1/25 I was connected to some female who I could not understand, nor could she understand me - her English was so bad. That call was dropped.

I called back and talked to someone named 'Mario' who needed to talk to a supervisor and said he would call me back on the cell phone. This never happened.

Now at 2 p.m. on a Sunday the cell phone rings and I have 6 text messages from Boost 266781 telling me to re-boost first, then telling me that I can't re-boost because the credit card number ending in 2326 won't work - I notified customer service a year ago that 2326 was no longer valid, gave the new credit card number and have re-boosted since then using the most current credit card number.

You have my home phone number on record but I will give it one more time. It is .

All I want is for Boost to return my $36.66 and then I will take my business elsewhere.

Per 'Mario' noted above you are now charging 25 cents per minute for calls and I will not pay that, there are too many other providers out there that charge much less than that - and their customer service departments have English speaking employees.

Kindly just return my money.



Kindly just send a cheque as reimbursement.

Please do not have another outsourced, non-English speaking person call here.



________________________________
From: BECare
To:
Sent: Saturday, January 26, 2013 5:10 PM
Subject: RE: Customer Care: Pay-As-You-Go/Chat Plan

Hello Maria,

Thank you for contacting us through Boostmobile.com.

We apologize for any inconvenience you may have experienced. Unfortunately, we will need a contact phone number, other than your Boost Mobile phone number, where you can be reached in order to assist you in resolving your issue. Once we receive this information, we will be happy to help you. You can also give us a call at 1-888-BOOST-4-U (1-888-266-7848) for immediate assistance.

Thank you for being a valued Boost Mobile customer,

Mae K.
Ecare Specialist
Boost Mobile Customer Care
________________________________________
From: messages@boostmobile.com [messages@boostmobile.com]
Sent: Friday, January 25, 2013 15:22
To: BECare
Subject: Customer Care: Pay-As-You-Go/Chat Plan

**** CUSTOMER CARE. ****
Topic: Pay-As-You-Go/Chat Plan


Contact Phone Number: 815
Contact Phone Ext: null
Boost Mobile Phone Number:
Passcode:
Feedback: I use Boost Mobile because I only use a cell phone for emergencies. I regretfully replenished my account with $50 and have only used a small portion - leaving a balance of $36.66 in my Boost account which Boost snatched/stole leaving me with no service.

Boost 'customer service' - IF you can get through to an actual human (some unintelligable foreignor - outsourced no doubt) is useless. IF one can get through to a human - one will speak to a non-English speaking, unintelligible person who will drop your call
Date Submitted: 01/25/2013 17:22:32

________________________________

This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.






________________________________

This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.


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Extremely Poor Customer Service
Posted by on
CITRUS HEIGHTS, CALIFORNIA -- I activated a Boost Unlimited plan in February of 2009 with Boost Mobile. The plan was to include unlimited nationwide local and long distance as well as unlimited text and web access. From the time that I activated the phone until two months later, whenever I called someone with caller ID, the caller ID would identify me as someone else. I made repeated calls to customer care and continually got in touch with an overseas call center. I had extreme difficulty understanding the operator and I am quite sure that they couldn't understand me either. Boost Mobile finally corrected the caller ID issue after two months. I have never been able to access the web or send a text message and BOOST Mobile absolutely refuses to refund me the money that I paid for services that I am unable to access. I have been forced to file a complaint with the California Public Utilities Commission because Boost Mobile personnel are completely uncooperative and refuse to recognize that I have been cheated.

I feel that when you deal with any communications provider that their employees should be able to communicate and that any company that would export jobs overseas should see a drastic drop in sales.
     
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Anonymous on 2009-05-03:
Boost is Sprint.
Sprint customer service is hands down the absolute worst.
miyata on 2009-12-06:
Problem with these no contract phones is they recycle the numbers. I just got a Boost phone back in July/August after going 3 yrs without a cell phone (need one now for emergency contact). Was fine for 2 months. Now I'm getting some tard constantly 'alerting' me on the walkie talkie side (I don't know ANYONE with a Nextel number so I never use it). All hours on weekends the thing goes off. Even using the "block WT" feature it still comes across. Not to mention Boost sending text advertisements 3 times a day sometimes. At $50/month I don't want to see ANY advertisements or 'reminders' especially at 9am when I'm still sleeping (late 2nd shifter). If this keeps up I'll just go back to the provider I had before for 10 yrs and go back to a contract phone.
The Hurricane on 2010-01-26:
First of all, being a prepaid service, there is an extremely high turn-over on phone numbers. There are only so many possible numbers and they get reused. The issue with caller ID isn't with Boost itself, the issue with with the service provider of the person you are calling being unable to update their caller id information fast enough to keep up with the extremely fast turnover rate on prepaid phones. Second, Boost Mobile doesn't have any call centers overseas. They are all in the United States.
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Nextel Boost Mobile
Posted by on
NEW JERSEY --
This is about very poor customer service from Nextel Boost and a nasty, sarcastic an arrogant supervisor (Steve) who raised his voice to me, a customer. Money was accidentally added to a wrong prepaid Nextel boost phone for my child's phone, when I first call I was told that a form could be filled out to credit the right account and I would have to speak to the customer credit dept. and I was put on hold for an extended period of time, so I hung up and called back and requested to speak to someone in the credit dept, this customer service person (heavy southern accent) declined to do so and discussed the situation with her supervisor who told her nothing could be done and who ever owned the phone would keep the money that was put on it. I then requested to speak to her supervisor. The supervisor Steve (he refused to give his last name and again heavy southern accent) employee #874532 came on the phone and I explained what happened for the 3rd time and I even explained that I had the receipt and the actual reboost card that was purchased on my check card and I was told again nothing could be done. When I asked for his boss or supervisor, he became nasty and sarcastic he stated that the lord god was his boss and I told he that he was being nasty and sarcastic and religion had no place in this conversation because that was not what I was calling about, then he raised his voice and stated "DO YOU HAVE A PROBLEM WITH ME BEING A CHRISTAIN? and I stated “no, because I believe in god, but you are being inappropriate by discussing religion with a customer when the customer is calling about a problem that they are trying to get resolved and I hoped that the conversation was being recorded”. He stated that yes the conversation was being recorded and quickly rattled off an address to mail a letter of complaint to, as if Nextel or Boost cares about customer service issues or complaint. By the way I do have a hispanic first name, which they asked and used during the 2nd conversation and I live in the northeast, therefore I speak differently, maybe this was part of the problem, either way no customer should be spoken to in such a demeaning manor and made to feel as if their money does not matter.
     
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Anonymous on 2007-07-02:
So, did you write a letter to that address?
poohtwo on 2007-07-02:
Yes I did write a letter and also emailed it to them.
jessica82evan02 on 2008-06-04:
I and a few of my friends have a Boost pre. paid and have had problems and a friend Of mine got in a fight w/ a customer rep named Shawn or Shane I believe the most recent is a Defective phone a had just bought they want me to send it to them for about 8 business DAYs yeah Right that's real convenient
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Can't contact company.
Posted by on
I've been a Boost Mobile customer for some time. Recently they have been impossible to contact over the phone. They just have a recording that gives out general questions. I'm going an a trip and wanted to know if their service covered outside my local area and I have found it impossible to contact the company to find if I will be charged something extra.
This is horrible customer service.
     
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MRM on 2010-12-11:
Look at their coverage map on their website.
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Auto Re-Boost/Payment When Less Than $5
Posted by on
If you decide to use the AUTO RE-BOOST feature with BOOST MOBILE you should know that
if you balance is less than $5 this feature will not work.

Make sure you have more than $5 when you set up this service.

It you setup this service through customer services make sure that it is done correctly and before you balance is less than $5.

The customer service does not know or care about this limitation.
HTH.
     
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