I went with Boost Mobile one month ago and was happy until I added international calling to my account. My wife is currently in Canada with her mother who has cancer. I called 611 on my boost Mirro phone and was told that if I wanted to add calls to and from Canada to my account it would be $10 per month more. I asked specifically if there was a per-minute charge on either incoming or outgoing calls and was told "NO". I asked the person helping me to make sure. I heard him ask someone nearby who also said there were no per minute charges.
Today I tried calling Canada and a message told me I didn't have enough money in my account to allow the call. I called 611 and after a myriad of departments finally got a human being who told me that there is a 10c per minute charge on international calls. This is misleading and lying to customers who only want to be treated fairly. I have since found another cell provider "Metro PCS" which offers Canada and Mexico and NO per-minute charges at all.
GUESS WHO I AM SWITCHING TO! Sincerely, Pissed Off.
On 9-5-09 I received a text from Boost stating that my account was due on 9-7-09. On 9-6-09 I made a payment by phone and at the end of the call after I made the payment I was told that my new billing date was 10-6-09. I tried several times to get a hold of someone at Boost and was on hold for well over an hour on several occasions. When I did get through to customer care I was put on hold and then hung up on.
Finally today I got through to them again and was switched to a couple different people after once again being put on hold for long periods of time. When I explained the problem to several different people I was informed that it was what it was and that there was nothing they would do about it. The lady from Boost said that her supervisor said that they could do nothing.
If they are cutting people even just one day a month look how much they are making off us. This is completely wrong and businesses that do people this way need to be held accountable. I am really hoping that somehow I can get a class action lawsuit going against them. They have really bad business practices and they seem to think that we consumers have to just sit back and take it, WELL THEY ARE WRONG!
I noticed two negative reviews on here regarding boost... I had to put my 3 cents in and say I ordered the Clutch phone 11pm June 9 and paid overnight shipping... I received my phone June 11th afternoon (since it shipped out on June 10th since I ordered it so late) So yes, it showed up the next day as PROMISED. They are NOT back ordered like the last review stated anymore and the phones were beyond my expectations... They are genuinely really REALLY nice phones!!! Service where I am is not to shabby either... All in all I am personally pleased for what I get for what I am paying for with boost.
Keep up the great work boost and people, don't always listen to negative reviews from impatient people, things happen with backorders, it's part of life, and you have to be patient... If you don't have patience the good things in life won't reach you before you give up. :)
I have had my phone 3 months and have had hundreds of dropped calls and when you dial back to get the party you were talking to it says "the number or code you have dialed is incorrect". Well I was just talking with them, then after 30 tries I give up and go home and use my magic jack on my laptop. They're not very helpful. Their staff they are from India so they don't care about you. BOOST just BOOSTS your money and service is unacceptable for cell users.
CITRUS HEIGHTS, CALIFORNIA -- I activated a Boost Unlimited plan in February of 2009 with Boost Mobile. The plan was to include unlimited nationwide local and long distance as well as unlimited text and web access. From the time that I activated the phone until two months later, whenever I called someone with caller ID, the caller ID would identify me as someone else. I made repeated calls to customer care and continually got in touch with an overseas call center. I had extreme difficulty understanding the operator and I am quite sure that they couldn't understand me either. Boost Mobile finally corrected the caller ID issue after two months.
I have never been able to access the web or send a text message and BOOST Mobile absolutely refuses to refund me the money that I paid for services that I am unable to access. I have been forced to file a complaint with the California Public Utilities Commission because Boost Mobile personnel are completely uncooperative and refuse to recognize that I have been cheated. I feel that when you deal with any communications provider that their employees should be able to communicate and that any company that would export jobs overseas should see a drastic drop in sales.
I cancelled my account on Aug 17. However, on 9-15 and 10-15 they still charged my credit card for 74.55 each time. They have record that I cancelled the account, but won't refund the additional 2 months because I didn't specifically ask them to remove my credit card from their system. This is fraudulent charging because I am not receiving anything from them and my account was cancelled.
After many phone calls and being transferred from 1 dept to another they are refusing to give me a refund. They said that when I cancelled the account that I didn't ask to have my credit card removed from the account and that when I agreed to the terms and conditions they could continue to charge my credit card monthly until I cancel the account.
Why would I cancel the account and still want my credit card charged for something I didn't get. I have never dealt with a company as bad as this one. When I asked to speak to a manager they said that managers don't take calls and that the person I was speaking to was the highest I could go. That is ridiculous.
NEW JERSEY --
This is about very poor customer service from Nextel Boost and a nasty, sarcastic an arrogant supervisor (Steve) who raised his voice to me, a customer. Money was accidentally added to a wrong prepaid Nextel boost phone for my child's phone, when I first call I was told that a form could be filled out to credit the right account and I would have to speak to the customer credit dept. and I was put on hold for an extended period of time, so I hung up and called back and requested to speak to someone in the credit dept, this customer service person (heavy southern accent) declined to do so and discussed the situation with her supervisor who told her nothing could be done and who ever owned the phone would keep the money that was put on it. I then requested to speak to her supervisor. The supervisor Steve (he refused to give his last name and again heavy southern accent) employee #874532 came on the phone and I explained what happened for the 3rd time and I even explained that I had the receipt and the actual reboost card that was purchased on my check card and I was told again nothing could be done. When I asked for his boss or supervisor, he became nasty and sarcastic he stated that the lord god was his boss and I told he that he was being nasty and sarcastic and religion had no place in this conversation because that was not what I was calling about, then he raised his voice and stated "DO YOU HAVE A PROBLEM WITH ME BEING A CHRISTAIN? and I stated “no, because I believe in god, but you are being inappropriate by discussing religion with a customer when the customer is calling about a problem that they are trying to get resolved and I hoped that the conversation was being recorded”. He stated that yes the conversation was being recorded and quickly rattled off an address to mail a letter of complaint to, as if Nextel or Boost cares about customer service issues or complaint. By the way I do have a hispanic first name, which they asked and used during the 2nd conversation and I live in the northeast, therefore I speak differently, maybe this was part of the problem, either way no customer should be spoken to in such a demeaning manor and made to feel as if their money does not matter.
My Boost Mobile phone was shut off this morning. My payment is due on the 20th of each month, and today is the 20th. I never even left my house to go and make my payment, when this morning I went to make a phone call, my phone was cut off. I pay my bills on time, and has always been current. I've never been late with paying my Boost Mobile phone bill. I don't understand why they would shut me off. So I'd like to know, what's up with that?
I've been a Boost Mobile customer for some time. Recently they have been impossible to contact over the phone. They just have a recording that gives out general questions. I'm going an a trip and wanted to know if their service covered outside my local area and I have found it impossible to contact the company to find if I will be charged something extra.
This is horrible customer service.