On 9-5-09 I received a text from Boost stating that my account was due on 9-7-09. On 9-6-09 I made a payment by phone and at the end of the call after I made the payment I was told that my new billing date was 10-6-09. I tried several times to get a hold of someone at Boost and was on hold for well over an hour on several occasions. When I did get through to customer care I was put on hold and then hung up on.
Finally today I got through to them again and was switched to a couple different people after once again being put on hold for long periods of time. When I explained the problem to several different people I was informed that it was what it was and that there was nothing they would do about it. The lady from Boost said that her supervisor said that they could do nothing.
If they are cutting people even just one day a month look how much they are making off us. This is completely wrong and businesses that do people this way need to be held accountable. I am really hoping that somehow I can get a class action lawsuit going against them. They have really bad business practices and they seem to think that we consumers have to just sit back and take it, WELL THEY ARE WRONG!
I noticed two negative reviews on here regarding boost... I had to put my 3 cents in and say I ordered the Clutch phone 11pm June 9 and paid overnight shipping... I received my phone June 11th afternoon (since it shipped out on June 10th since I ordered it so late) So yes, it showed up the next day as PROMISED. They are NOT back ordered like the last review stated anymore and the phones were beyond my expectations... They are genuinely really REALLY nice phones!!! Service where I am is not to shabby either... All in all I am personally pleased for what I get for what I am paying for with boost.
Keep up the great work boost and people, don't always listen to negative reviews from impatient people, things happen with backorders, it's part of life, and you have to be patient... If you don't have patience the good things in life won't reach you before you give up. :)
CITRUS HEIGHTS, CALIFORNIA -- I activated a Boost Unlimited plan in February of 2009 with Boost Mobile. The plan was to include unlimited nationwide local and long distance as well as unlimited text and web access. From the time that I activated the phone until two months later, whenever I called someone with caller ID, the caller ID would identify me as someone else. I made repeated calls to customer care and continually got in touch with an overseas call center. I had extreme difficulty understanding the operator and I am quite sure that they couldn't understand me either. Boost Mobile finally corrected the caller ID issue after two months.
I have never been able to access the web or send a text message and BOOST Mobile absolutely refuses to refund me the money that I paid for services that I am unable to access. I have been forced to file a complaint with the California Public Utilities Commission because Boost Mobile personnel are completely uncooperative and refuse to recognize that I have been cheated. I feel that when you deal with any communications provider that their employees should be able to communicate and that any company that would export jobs overseas should see a drastic drop in sales.
FORT LAUDERDALE, FLORIDA -- Boost Mobile advertises their shrinkage plan but they do not honor this plan. They will take your money and NOT REDUCE YOUR BILL. I pay for two bills and have had to call each month to have them apply payments correctly and they have not reduced my second account for the shrinkage. I am sick of being taken by BIG BUSINESS WHO CAN TAKE YOUR MONEY WITH NO RECOURSE.
I have had my phone 3 months and have had hundreds of dropped calls and when you dial back to get the party you were talking to it says "the number or code you have dialed is incorrect". Well I was just talking with them, then after 30 tries I give up and go home and use my magic jack on my laptop. They're not very helpful. Their staff they are from India so they don't care about you. BOOST just BOOSTS your money and service is unacceptable for cell users.
LOS ANGELES, CALIFORNIA -- My cell phone bill is due every 15th of the month. I paid my bill on the 1st of may, I have the receipt. This morning I tried using my phone and it was cut off. I called boost and they said I owe them $10.00, So I had them take it out my bank account. That ain't right, my bill was $50 as always. I would like this taken care of, can you help me?
My Boost Mobile phone was shut off this morning. My payment is due on the 20th of each month, and today is the 20th. I never even left my house to go and make my payment, when this morning I went to make a phone call, my phone was cut off. I pay my bills on time, and has always been current. I've never been late with paying my Boost Mobile phone bill. I don't understand why they would shut me off. So I'd like to know, what's up with that?
I've been a Boost Mobile customer for some time. Recently they have been impossible to contact over the phone. They just have a recording that gives out general questions. I'm going on a trip and wanted to know if their service covered outside my local area and I have found it impossible to contact the company to find if I will be charged something extra. This is horrible customer service.