Boost Mobile Consumer Reviews - Page 3

If you have a Boost Mobile Blackberry Curve with their $60 per month unlimited plan, then you cannot receive phone calls unless you are within Sprint's 3G service area. Furthermore, you cannot make a phone call on a Boost Mobile Blackberry Curve outside Sprint's 3G coverage area unless you speak to an operator and charge the call to a credit card. This is true even if you have five bars on your phone.

I recently bought a Boost Mobile Blackberry Curve. These phones use Sprint's 3G network and require you to sign up for the $60 per month unlimited plan. All well and good. However, after you buy the phone and the unlimited plan you discover that to make a phone call anywhere outside the Sprint 3G service area (quite a large area -- look at their map), such as from your home for example, you must use a credit card to complete your phone call. This is true even though five bars may be showing on your phone.

Friends who have Boost Mobile phones are able to make and receive phone calls from my home. But because I bought a Boost Mobile Blackberry Curve, I CANNOT make phone calls from my home unless I charge them to a credit card. Furthermore, even though there are five bars on my phone at home, I cannot RECEIVE phone calls there either. If you are considering getting a Boost Mobile Blackberry Curve, please take into consideration this unwelcome limitation of their "unlimited" service plan.

I bought a phone and paid for the monthly unlimited service plan. The phone was activated and $50 was on the phone. I was told that it would take two days to get the number they gave me switched to my old number. When I called them to get my old number put back on, Boost hung up on me repeatedly.

I then went to the store where I purchased the phone and they hung up on them twice. Then they told us that the $50 that was put just 4 days ago on the account could not be put onto the account with my old number. So another $50 was put on my account by Best Buy to activate my old number. We had to go around in circles with Boost for over an hour. And my phone still is not on and will not be on for another 24 hours.

I went with Boost Mobile one month ago and was happy until I added international calling to my account. My wife is currently in Canada with her mother who has cancer. I called 611 on my boost Mirro phone and was told that if I wanted to add calls to and from Canada to my account it would be $10 per month more. I asked specifically if there was a per-minute charge on either incoming or outgoing calls and was told "NO". I asked the person helping me to make sure. I heard him ask someone nearby who also said there were no per minute charges.

Today I tried calling Canada and a message told me I didn't have enough money in my account to allow the call. I called 611 and after a myriad of departments finally got a human being who told me that there is a 10c per minute charge on international calls. This is misleading and lying to customers who only want to be treated fairly. I have since found another cell provider "Metro PCS" which offers Canada and Mexico and NO per-minute charges at all.
GUESS WHO I AM SWITCHING TO! Sincerely, Pissed Off.

On 9-5-09 I received a text from Boost stating that my account was due on 9-7-09. On 9-6-09 I made a payment by phone and at the end of the call after I made the payment I was told that my new billing date was 10-6-09. I tried several times to get a hold of someone at Boost and was on hold for well over an hour on several occasions. When I did get through to customer care I was put on hold and then hung up on.

Finally today I got through to them again and was switched to a couple different people after once again being put on hold for long periods of time. When I explained the problem to several different people I was informed that it was what it was and that there was nothing they would do about it. The lady from Boost said that her supervisor said that they could do nothing.

If they are cutting people even just one day a month look how much they are making off us. This is completely wrong and businesses that do people this way need to be held accountable. I am really hoping that somehow I can get a class action lawsuit going against them. They have really bad business practices and they seem to think that we consumers have to just sit back and take it, WELL THEY ARE WRONG!

I noticed two negative reviews on here regarding boost... I had to put my 3 cents in and say I ordered the Clutch phone 11pm June 9 and paid overnight shipping... I received my phone June 11th afternoon (since it shipped out on June 10th since I ordered it so late) So yes, it showed up the next day as PROMISED. They are NOT back ordered like the last review stated anymore and the phones were beyond my expectations... They are genuinely really REALLY nice phones!!! Service where I am is not to shabby either... All in all I am personally pleased for what I get for what I am paying for with boost.

Keep up the great work boost and people, don't always listen to negative reviews from impatient people, things happen with backorders, it's part of life, and you have to be patient... If you don't have patience the good things in life won't reach you before you give up. :)

CITRUS HEIGHTS, CALIFORNIA -- I activated a Boost Unlimited plan in February of 2009 with Boost Mobile. The plan was to include unlimited nationwide local and long distance as well as unlimited text and web access. From the time that I activated the phone until two months later, whenever I called someone with caller ID, the caller ID would identify me as someone else. I made repeated calls to customer care and continually got in touch with an overseas call center. I had extreme difficulty understanding the operator and I am quite sure that they couldn't understand me either. Boost Mobile finally corrected the caller ID issue after two months.

I have never been able to access the web or send a text message and BOOST Mobile absolutely refuses to refund me the money that I paid for services that I am unable to access. I have been forced to file a complaint with the California Public Utilities Commission because Boost Mobile personnel are completely uncooperative and refuse to recognize that I have been cheated. I feel that when you deal with any communications provider that their employees should be able to communicate and that any company that would export jobs overseas should see a drastic drop in sales.

FORT LAUDERDALE, FLORIDA -- Boost Mobile advertises their shrinkage plan but they do not honor this plan. They will take your money and NOT REDUCE YOUR BILL. I pay for two bills and have had to call each month to have them apply payments correctly and they have not reduced my second account for the shrinkage. I am sick of being taken by BIG BUSINESS WHO CAN TAKE YOUR MONEY WITH NO RECOURSE.

I have had my phone 3 months and have had hundreds of dropped calls and when you dial back to get the party you were talking to it says "the number or code you have dialed is incorrect". Well I was just talking with them, then after 30 tries I give up and go home and use my magic jack on my laptop. They're not very helpful. Their staff they are from India so they don't care about you. BOOST just BOOSTS your money and service is unacceptable for cell users.

IRVINE, CALIFORNIA -- I made 10 phone calls to Boost, it took seven button presses and 10 calls and still no activation. They said their system is having huge problems and no credit was to be given, shame shame.

LOS ANGELES, CALIFORNIA -- My cell phone bill is due every 15th of the month. I paid my bill on the 1st of may, I have the receipt. This morning I tried using my phone and it was cut off. I called boost and they said I owe them $10.00, So I had them take it out my bank account. That ain't right, my bill was $50 as always. I would like this taken care of, can you help me?