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Short Life Time on $499 Bose Wave Radio/CD
Posted by Averagejosie on 04/06/2006
MADISON, WISCONSIN -- How long would you expect a $499 CD/Clock radio to last? Longer than 25 months? That's what I thought despite the fact that the product is only warranted for 1 year. I succumbed to the Bose Corporation marketing and hype and took the plunge in December 2003 - purchasing a Bose Wave Radio/CD as a very special luxury my husband as a Christmas present. Interstingly, I was replacing a clock radio we got from our bank FOR FREE that eventually quit one day (after a mere 15 years). We liked the features of the Bose Wave - the fact that the music turned on quietly in the morning and gradually increased in volume to awaken us, plus the sound of the speakers was wonderful. Unfortunately, what I don't like is that IT JUST QUIT WORKING AFTER 25 MONTHS! When I contacted Bose I was told I could pay to ship it back to them (the shipping would cost me about $25) because the closest service center is a 3-hour drive. Plus, I would get the added pleasure of including $150 for the repair that would be warranted for one year. I THINK NOT! My husband and I decided to take our chances, go to Target, and buy a cheap clock radio with CD player rather than play "stupid" again with Bose. When I related my frustration and my disappointment in an e-mail about their expensive premium product quitting after 25 months, I was given a "lecture" about how I should become an informed consumer, read the warranty literature before I buy, I should understand that electronics have many small components that can fail, and that I should use a surge protector (however, they couldn't guarantee that a surge protector would prevent similar things happening to their products nor will Bose endorse any brand of surge protector). I guess it's all my fault for believing that an expensive product would last longer than a cheap mass market clock radio - shame on me!

     
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Posted by viperpa33s on 2006-04-07:
Sorry you are dissatisfied with Bose. I have been using Bose for awhile but never dived into getting the Bose radio. Seems a bit much to use it for a radio just to wake up to. It's true, the more technical the product is, the more chances it will fail. It's always best to get a surge protector. Best to be safe than sorry. You may get a surge at the least likliest times even on a beautiful day. Get a heavy duty surge protector for electronics. You can pick one up at any of the chain retail stores. Computers only have a 3 year average life span under normal use.
Posted by CrazyRedHead on 2006-04-07:
I am not in the belief that $$ equals quality. I have seen very cheap or free items last longer than there more expensive counterpart. I have had a clock radio that I bought for 19.99 for almost 25 years, I got it when I was in high school. The volume button is going, so it may be time for a new one. They don't make electronics to last like they used to. If you get a surge protector and get it registered, they usually cover your electronics for up to $50,000.00. I have one with hooked up to my computer. My neighbor has three computers in her house with no SP and recently got two fried by an electrical storm.
Posted by rancar on 2006-07-20:
Thank you very much for your posting. I was seriously considering going Bose, and you saved me a lot of money.
Posted by ChuckE on 2006-09-11:
I also had the same problem with my Bose. I loved the product but after 2 years, the bass disappeared and only one speaker works. I was very dissappointed to find that I would have to pay $150 to repair a $500 device. They were very cavalier about their no guarantee after one year. I will not buy Bose again.
Posted by ErnieDMC on 2008-11-02:
I bought my wave radio cd player in 2002. At first it was making a rattling noise whenever deep notes played, it seemed to be coming from the coax antenna circuit card in the back. Bose happily took it back and gave me a new one. I love this radio, I take it with me when I travel too. It has always worked fine and 6 years later it still performs well. Now in late 2003 when they introduced the new Wave radio music cd system. I was a bit concerned. It had a front slot loading cd which uses small mechanical components. And as a Electronics Engineer, I immediately had a bad feeling. Mechanically operated items in electronics do not last long. In my opinion bose had a better product with the top loading cd player. Perhaps that is why my original version still works. I bought a new wave music system for my girlfriend and she rarely uses it. it is about 2 years old now and it still works. I hope it doesn't break.
Posted by BMonster on 2009-12-10:
I was given a Bose Wave CD-2000 to repair. Bose will *not* supply service literature or parts (even at the assembly level) to ANY independent servicemen. This is *not* standard industry practice; most companies do provide parts and literature.

Regardless of Bose's stance on supplying parts or literature, I was shocked by the, um, "cost-conscious" design of such a high-priced unit. The speakers themselves are cheap, the power stage consists of a chip originally designed for car stereos (not exactly an audiophile application), etc.

I speak not as a disgruntled consumer, but as a disgruntled engineer with a university degree in electrical engineering... don't buy into the hype! You can get equivalent or better performance at a lower cost from other makers.
Posted by Steve from beer town on 2014-02-23:
I bought a Bose music system over 9 years ago(Christmas 2004) and this morning (February 22,2014) it stopped working when I noticed the clock was not displaying the time.I tried turning on with the remote and also unplugging it and plugging back in according to the trouble shooting section of the owners manual.I even tried disconnecting it from the power strip and into a wall socket with no success.I will contact Bose but if it costs too much to fix?Forget it.Oh well,nine plus years is a nice run but I thought perhaps a 500 dollar product like this could last longer.I guess not and may not get another Bose product again.I know people who own Stereo receivers that still work fine after 35 years!
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Bose Blows
Posted by Bose Blows on 03/25/2007
I purchased a Bose wave music system multi - cd changer. I had the original before my divorce and my ex has it. I enjoyed the Bose so much I went out and spent over $850.00 for a full system which I could not really afford. I believed in the product of the brand name. All I had was trouble with my new system. First of all it does not read all CD’s types. I call tech and they where no help at all. They keep sending me update CD’s for the system however the up dates was not for my WAVE Radio. No one had an answer at all why some of my CD would play and some not. I use a cheap SHARP CD Player to play three CD’s.

I also used my Pioneer from my car with no problem. I Send back the player and I still had the problem of CD’s not able to play. I would get an ERROR system? WHY? No one at Tech Bose could say. They just sent update CD just to keep me quite. By the time I got the wrong update Cd’s by Bose it was to late to return the system. They would not take it back. It got to the point where I had to label my CD’S if they where playable on Bose or not.
BEWARE OF BOSE……………………………….......................................................................
     
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Posted by Anonymous on 2007-03-25:
BOSE has a 30 day guarantee. If you called before the 30 days then they have a record of your call. I believe you should be able to get a full refund.
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Bose Wave Radio Quit After 3 Years
Posted by Akresch on 08/19/2013
When I purchased the $495 clock radio with cd player my expectation was that it would perform far better than any other product, because it was priced multiples of what other clock radios sold for. I also expected that it would last as long as one expects simple electronic products, with limited moving parts, almost forever. The quality of the sound was excellent. I never had any complaints about it. However, I was completely dumbfounded when the product stopped working gradually with no rational explanation. After three years, the sound started sounding grainy and within a week, nothing worked except for the clock. My biggest disappointment was the lack of compassion Bose has for its customers.

After spending that kind of money you would think that we were a little more important to them that they would leave us abandoned with no recourse on servicing an item that nobody else can service. In the age of Internet communication, you know that they better change their policies or they too will be a dinosaur.
     
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Posted by azRider on 2013-08-19:
Its a 3 year old radio and cd ( what is a cd?) player. it may have had a warranty at one time but once the warranty is up its up. just because its expensive does not mean its made well.
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Repair Centr
Posted by Wrightcrew on 01/16/2013
BLYTHEWOOD, SOUTH CAROLINA -- Bose you rock! We purchased a sound system in 2002 which needless to say is obsolete. The remote to the system was damaged by liquid and no longer usable. I called the service department to see if a replacement could be purchased. The gentleman who help me told me that this particular remote was no longer made but to send to the remote in for repair. Today, we received the remote in working condition! You made our day! Thank you for your great repair and customer services!

     
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Posted by At Your Service on 2013-01-17:
Great to hear.
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Bose poor quality
Posted by LAPASH on 01/30/2012
Bose QC2 cheap plastic both sides of headset now broke. Seems to be a common problem from various blogs. So much for brand synonymous with excellence. Told me I could upgrade for $90. Sounds like extortion. Guess they'll just have to look crappy with electrical tape. Should for a lot for PR.
     
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Posted by At Your Service on 2012-02-01:
I absolutely love Bose products. Best sound systems I've ever heard! They've got a 1SR sound bar out now that is absolutely unbelievable!
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Bose = Disappointment
Posted by Bclark21 on 12/26/2011
Purchased this for a theater room in our basement. 1 year later it will not work or even come on. I have to send it in to be fixed for shipping of 75 to 100 dollars. This unit was around $500.00.

I have checked around on the internet for weeks and their are hundreds if not thousans that have had the same problem.

Bose = poor quality.
     
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Posted by At Your Service on 2011-12-26:
The Cinemate is a little more than the $500. It's price regulated by Bose at a starting price of $599. It's an amazing piece of circuitry however. Incredible surround sound with four speakers, two in each chassis, up front. Add the Acoustimass module and you've got a sound that you have to hear to believe! It's well worth the extra $75 to $100, if that's what it takes, to get it working. I'd suggest using a line conditioner to protect the delicate circuitry that exists in all electronics today. I'd also further suggest contacting the retailer you purchased the unit through. Many offer additional warranty protection to cover the unplanned for expense.
Posted by Kris10 on 2011-12-27:
Have you contacted Bose yet? Bose is known for quality sound systems and I think that they'd be as disappointed as you are. Give them a chance, you might be surprised!
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Great Engineering Feat
Posted by Linda525 on 03/08/2011
I just received my new Bose Wave radio as an upgrade on my old one after 8 years.

The thing has no buttons....only a remote. I called the company and was told that I could purchase additional remotes for $10.00 each.

There is no holding place on the radio for the remote and the radio is a cripple without the remote.

I don't know about anyone else, but keeping track of remotes is not on my #1 list of things I want to do for the day. I had an optional remote on my old radio, and never used it. This will not be fun.

     
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Posted by getoverit on 2011-03-08:
I'm incined to agree. While remotes can be great, there are times whe you just don't want to deal with them. They should never be the only way to control a device - but things seem to be going that way and it can be a really big pain.
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Bose CineMate disappointment
Posted by Aligote on 01/05/2011
This is a simple complaint about what should have been a simple repair -a simple home repair.
An inexpensive fuse, less than a dollar, will cost me $75 plus shipping to have it replaced by Bose. Alternatively, for $300 or 400 I could just replace the whole system. In the past, when my stereo equipment quit working, I have opened the case and looked for fuses that might have blown and replaced them. Sometimes that worked, sometimes not. I tried that this time and found a blown fuse; however, I found that the blown 2 amp fuse was soldered in place on the circuit board. Puzzling. Why would a company solder a common, inexpensive fuse in place?
I wrote the company to see if there was a simple answer or if I could purchase a replacement part. Buying a new board seems a rather silly way to replace the fuse, but thought it was worth consideration. The reply detailed their corporate policy of restricting the sale of Bose parts as well as repair and system replacement details.
I will not be buying Bose products again as a matter of principle. Perhaps there is some new obscure engineering reason to solder that fuse in place, but I was not given that answer - only marketing. Unfortunately for me, I just can't see the logic of spending a few hundred dollars when one just might do the job.

     
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Posted by saj80 on 2011-01-05:
Bose and Apple are notorious for making their products in a manner that only their certified service technicians and shops can repair.
Posted by Whiteduck on 2011-01-05:
Soldering a fuse should be pretty easy work. Sounds like you did the hard part by finding it. Sounds like warranty isn't an issue, so I'd say go ahead a do it.

Thanks for the post, though. I have some Bose stuff at home and wasn't aware of this.
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Excellent Customer Service
Posted by Dandd on 06/28/2010
I have a Bose surround sound system. It is approximately four years old. Recently, lightening caused the system to go down. It was after five on a Friday evening but I called the customer service line just to check their hours. It was answered by a live person who spoke very good English!! He walked me through a few checks on the system and diagnosed what he thought the problem was. I ordered the part he recommended and was told to call back when I received it so someone could walk me through the installation of it. The part arrived very quickly and I called them back. Once again I was able to talk to someone almost instantly. They helped me put the part in and it was working again within five minutes. This was the best customer service I think I have ever received over the phone. Kudos to the Bose Corporation. All others should follow their example!!
     
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Broke down two weeks after 1 yr warranty expired
Posted by Mr Magoo on 05/13/2010
I bought a $146.99 pair of Bose around ear headphones from Best Buy in April 2009. The product was extremely well taken care of, always kept in its protective case. It lasted until early May 2010 - the headphones on one side completely stopped working exactly one year and two weeks after purchase. The Bose warranty was for one year. I will never again buy another product from Bose. Buyer Beware - very low quality merchandise, especially for the ridiculous price Bose charges.
     
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Posted by bcd on 2010-05-13:
“… very low quality merchandise …”

Bose? Low quality? I don’t think so.

Have you tried the headphones on another stereo (or whatever you are using them on)?
Posted by Starlord on 2010-05-14:
Bose is a reputable company and they do not sell subpar merchandise. As with anything man-made, any product can have an occasionallemon, I have heard of lemon Rolls-Royces before. Contact Bose and explain the situation. I cannot guarantee they will make it right, but they are a firm who cares about their customers and their reputation. What's the old joke? Couldn't hoit.
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