Bose CineMate disappointment
This is a simple complaint about what should have been a simple repair -a simple home repair.
An inexpensive fuse, less than a dollar, will cost me $75 plus shipping to have it replaced by Bose. Alternatively, ... read full review2 Replies - Latest reply on 01/05/2011
I purchased a Bose wave music system multi - cd changer. I had the original before my divorce and my ex has it. I enjoyed the Bose so much I went out and spent over $850.00 for a full system which I could not really afford. I believed in the product of the brand name. All I had was trouble with my new system. First of all it does not read all CD’s types. I call tech and they where no help at all. They keep sending me update CD’s for the system however the up dates was not for my WAVE Radio. No one had an answer at all why some of my CD would play and some not. I use a cheap SHARP CD Player to play three CD’s.
1 Replies - Latest reply on 03/25/2007Add reply
I also used my Pioneer from my car with no problem. I Send back the player and I still had the problem of CD’s not able to play. I would get an ERROR system? WHY? No one at Tech Bose could say. They just sent update CD just to keep me quite. By the time I got the wrong update Cd’s by Bose it was to late to return the system. They would not take it back. It got to the point where I had to label my CD’S if they where playable on Bose or not.
BEWARE OF BOSE……………………………….......................................................................
ILLINOIS -- I had my QC2 headphones for a while, but the plastic on the headband had broke and needed to be repaired. I tried to fix them myself with tape and that worked for a while. Then I broke down and needed to call them to see how much they would be to repair. I called them up, and the guy was extremely nice and helpful. He then told me they would replace my headphones and all I needed to do was pack them up and ship them to the provided address, and I would get a new pair in the mail. I got my new headphones in a matter of weeks and was extremely surprised. (Now if only Sony customer support was this good). I will gladly buy another Bose product again. 1 Replies - Latest reply on 01/11/2009Add reply
Purchased this for a theater room in our basement. 1 year later it will not work or even come on. I have to send it in to be fixed for shipping of 75 to 100 dollars. This unit was around $500.00.
2 Replies - Latest reply on 12/27/2011Add reply
I have checked around on the internet for weeks and their are hundreds if not thousans that have had the same problem.
Bose = poor quality.
BLYTHEWOOD, SOUTH CAROLINA -- Bose you rock! We purchased a sound system in 2002 which needless to say is obsolete. The remote to the system was damaged by liquid and no longer usable. I called the service department to see if a replacement could be purchased. The gentleman who help me told me that this particular remote was no longer made but to send to the remote in for repair. Today, we received the remote in working condition! You made our day! Thank you for your great repair and customer services!1 Replies - Latest reply on 01/17/2013Add reply
Bose QC2 cheap plastic both sides of headset now broke. Seems to be a common problem from various blogs. So much for brand synonymous with excellence. Told me I could upgrade for $90. Sounds like extortion. Guess they'll just have to look crappy with electrical tape. Should for a lot for PR.
1 Replies - Latest reply on 02/01/2012Add reply
I just received my new Bose Wave radio as an upgrade on my old one after 8 years.
1 Replies - Latest reply on 03/08/2011Add reply
The thing has no buttons....only a remote. I called the company and was told that I could purchase additional remotes for $10.00 each.
There is no holding place on the radio for the remote and the radio is a cripple without the remote.
I don't know about anyone else, but keeping track of remotes is not on my #1 list of things I want to do for the day. I had an optional remote on my old radio, and never used it. This will not be fun.
I bought a new Bose Lifestyle T 20 a couple weeks ago and when I set it up, the base component was D. O.A. I was going to return it to the store, but decided to call Bose support first. There support ... read full review
I have a Bose surround sound system. It is approximately four years old. Recently, lightening caused the system to go down. It was after five on a Friday evening but I called the customer service line just to check their hours. It was answered by a live person who spoke very good English!! He walked me through a few checks on the system and diagnosed what he thought the problem was. I ordered the part he recommended and was told to call back when I received it so someone could walk me through the installation of it. The part arrived very quickly and I called them back. Once again I was able to talk to someone almost instantly. They helped me put the part in and it was working again within five minutes. This was the best customer service I think I have ever received over the phone. Kudos to the Bose Corporation. All others should follow their example!!Add reply
I bought a $146.99 pair of Bose around ear headphones from Best Buy in April 2009. The product was extremely well taken care of, always kept in its protective case. It lasted until early May 2010 - the headphones on one side completely stopped working exactly one year and two weeks after purchase. The Bose warranty was for one year. I will never again buy another product from Bose. Buyer Beware - very low quality merchandise, especially for the ridiculous price Bose charges.2 Replies - Latest reply on 05/14/2010Add reply
In the middle of the night. our Bose Wave turned itself on, flashed, and then went dead. Our lamps would not work. I checked the electric panel, tried to reset the breaker and was greeted with a blue ... read full review8 Replies - Latest reply on 03/06/2010
We just developed a problem with a Bose product and mu husband was storming and ranting at the thought that he'd have to call the company about it.
4 Replies - Latest reply on 12/10/2009Add reply
He just now got off the phone and said, "I don't believe it. That was the most courteous, most intelligent, most helpful customer service representative I've ever talked to."
I don't write reviews, but, being so old I remember when excellent service was the rule rather than the exception, I decided to put it in writing.
Bose lifestyle 48 gone bad
SOUTH CAROLINA -- We have 2 of Bose products in our home, the Lifestyle 48 in our living room and a Bose 321 system in our family room. Until this year we were very satisfied with Bose. The CD/DVD system started shuffling ... read full review1 Replies - Latest reply on 03/17/2012