MT STERLING, ILLINOIS -- Purchased this for a theater room in our basement. 1 year later it will not work or even come on. I have to send it in to be fixed for shipping of 75 to 100 dollars. This unit was around $500.00. I have checked around on the internet for weeks and there are hundreds if not thousands that have had the same problem. Bose = poor quality.
I bought a $146.99 pair of Bose around ear headphones from Best Buy in April 2009. The product was extremely well taken care of, always kept in its protective case. It lasted until early May 2010 - the headphones on one side completely stopped working exactly one year and two weeks after purchase. The Bose warranty was for one year. I will never again buy another product from Bose. Buyer beware - very low quality merchandise, especially for the ridiculous price Bose charges.
We just developed a problem with a Bose product and my husband was storming and ranting at the thought that he'd have to call the company about it. He just now got off the phone and said, "I don't believe it. That was the most courteous, most intelligent, most helpful customer service representative I've ever talked to." I don't write reviews but, being so old I remember when excellent service was the rule rather than the exception, I decided to put it in writing. Thanks, Bose!