We just developed a problem with a Bose product and my husband was storming and ranting at the thought that he'd have to call the company about it. He just now got off the phone and said, "I don't believe it. That was the most courteous, most intelligent, most helpful customer service representative I've ever talked to." I don't write reviews but, being so old I remember when excellent service was the rule rather than the exception, I decided to put it in writing. Thanks, Bose!
MADISON, WISCONSIN -- How long would you expect a $499 CD/clock radio to last? Longer than 25 months? That's what I thought despite the fact that the product is only warranted for 1 year. I succumbed to the Bose Corporation marketing and hype and took the plunge in December 2003 - purchasing a Bose Wave Radio/CD as a very special luxury my husband as a Christmas present. Interestingly, I was replacing a clock radio we got from our bank FOR FREE that eventually quit one day (after a mere 15 years). We liked the features of the Bose Wave - the fact that the music turned on quietly in the morning and gradually increased in volume to awaken us, plus the sound of the speakers was wonderful.
Unfortunately, what I don't like is that IT JUST QUIT WORKING AFTER 25 MONTHS! When I contacted Bose I was told I could pay to ship it back to them (the shipping would cost me about $25) because the closest service center is a 3-hour drive. Plus, I would get the added pleasure of including $150 for the repair that would be warranted for one year. I THINK NOT! My husband and I decided to take our chances, go to Target, and buy a cheap clock radio with CD player rather than play "stupid" again with Bose.
When I related my frustration and my disappointment in an e-mail about their expensive premium product quitting after 25 months, I was given a "lecture" about how I should become an informed consumer, read the warranty literature before I buy; I should understand that electronics have many small components that can fail, and that I should use a surge protector (however, they couldn't guarantee that a surge protector would prevent similar things happening to their products nor will Bose endorse any brand of surge protector). I guess it's all my fault for believing that an expensive product would last longer than a cheap mass market clock radio - shame on me!
I purchased a Bose Wave music system multi-CD changer. I had the original before my divorce and my ex has it. I enjoyed the Bose so much I went out and spent over $850.00 for a full system which I could not really afford. I believed in the product of the brand name. All I had was trouble with my new system. First of all, it does not read all CD types. I call tech and they were no help at all. They keep sending me update CDs for the system, however the updates was not for my WAVE Radio. No one had an answer at all why some of my CD would play and some not. I use a cheap SHARP CD player to play three CDs.
I also used my Pioneer from my car with no problem. I send back the player and I still had the problem of CDs not able to play. I would get an ERROR system. WHY? No one at Tech Bose could say. They just sent update CD just to keep me quiet. By the time I got the wrong update CDs by Bose, it was too late to return the system. They would not take it back. It got to the point where I had to label my CDs if they wear playable on Bose or not. BEWARE OF BOSE...