I bought a $146.99 pair of Bose around ear headphones from Best Buy in April 2009. The product was extremely well taken care of, always kept in its protective case. It lasted until early May 2010 - the headphones on one side completely stopped working exactly one year and two weeks after purchase. The Bose warranty was for one year. I will never again buy another product from Bose. Buyer beware - very low quality merchandise, especially for the ridiculous price Bose charges.
We just developed a problem with a Bose product and my husband was storming and ranting at the thought that he'd have to call the company about it. He just now got off the phone and said, "I don't believe it. That was the most courteous, most intelligent, most helpful customer service representative I've ever talked to." I don't write reviews but, being so old I remember when excellent service was the rule rather than the exception, I decided to put it in writing. Thanks, Bose!
MADISON, WISCONSIN -- How long would you expect a $499 CD/clock radio to last? Longer than 25 months? That's what I thought despite the fact that the product is only warranted for 1 year. I succumbed to the Bose Corporation marketing and hype and took the plunge in December 2003 - purchasing a Bose Wave Radio/CD as a very special luxury my husband as a Christmas present. Interestingly, I was replacing a clock radio we got from our bank FOR FREE that eventually quit one day (after a mere 15 years). We liked the features of the Bose Wave - the fact that the music turned on quietly in the morning and gradually increased in volume to awaken us, plus the sound of the speakers was wonderful.
Unfortunately, what I don't like is that IT JUST QUIT WORKING AFTER 25 MONTHS! When I contacted Bose I was told I could pay to ship it back to them (the shipping would cost me about $25) because the closest service center is a 3-hour drive. Plus, I would get the added pleasure of including $150 for the repair that would be warranted for one year. I THINK NOT! My husband and I decided to take our chances, go to Target, and buy a cheap clock radio with CD player rather than play "stupid" again with Bose.
When I related my frustration and my disappointment in an e-mail about their expensive premium product quitting after 25 months, I was given a "lecture" about how I should become an informed consumer, read the warranty literature before I buy; I should understand that electronics have many small components that can fail, and that I should use a surge protector (however, they couldn't guarantee that a surge protector would prevent similar things happening to their products nor will Bose endorse any brand of surge protector). I guess it's all my fault for believing that an expensive product would last longer than a cheap mass market clock radio - shame on me!