DOWNINGTON, PENNSYLVANIA -- Went to Firestone complete auto care (?) for an oil change, wheel alignment and balance. Told I needed struts, and boots. Cost, $1,039.6O. Never shown anything! Went to get a second opinion. Told the strut boots were wearing but O.K. The struts were fine, all 4 of them. Called the corporate office who wanted me to go to another Firestone. I refused. He said he'd look into my complaint. I also gave them the name and number of the second shop. He said he'd call to confirm my complaint. He never did anything! Never called me back either! This Firestone is running a scam, beware of all Firestones! No more Firestone for me! Dishonest!
TENNESSEE -- Last week my car starting smoking and so I took it to my local Firestone Complete Auto Care center. They took a look at it and stated that the rear main seal was probably my source for a leak causing the car to smoke like the dickens. So needless to say they began to work on it and found another leak of oil and it would be Monday before that part would come in. Well I called Tuesday and they told me the part would not be in till Wednesday morning. So they finally got finished with it today, however the car is now sluggish and when I took it in it was not that way. Ugh now my car is a piece of h-e-double hockey sticks thanks to Firestone.
I went in for an oil change and left with my air conditioner no longer working. My a/c worked all summer, including the morning I pulled into A&R Tire. As soon as I left the shop my a/c only shot out hot air. What is really infuriating about the situation is that on the invoice they gave me (the list of things they think I should fix) there was a note that my a/c has a leak! This implies that the a/c was not in proper working condition before I had it checked but it worked only minutes before A&R got their hands on it. Coincidence? I think not.
In addition to this I overheard the manager on the phone say that there are lots of bad reviews of A&R Tire on the internet but he said they were all untrue. I doubt there are many people who would take the time to write a comment on the internet if it was untrue. I do not trust A&R Tire - they get you in with good coupons then find ways to get more money out of you than you expected. I will not go to them again even for a free oil change for fear they will mess up something else on my car.
INDIANA -- I've been a loyal customer of a local Firestone service center. I have two older vehicles and in the past, they always did right by me (as far as servicing my vehicles). However, over the last 1.5 years I've notice that my repair bills have been quickly increasing in cost. It took some investigation on my part and some honest answers by the local management. What corporate (Firestone) has done is greatly increase the amount they charge for parts, NOT the labor.
For example, they want to charge almost $400 for a new distributor for a 1991 Honda. Pep Boys and other local service centers want to charge about $200. The auto part store of course charges even less than that. They (Firestone) has done this (from the local manager's mouth) to increase the bottom line profitability while not appearing as though they have raised their prices. That is, they expect consumers to compare the price of labor, but not the price of parts. I just thought that others should be made aware of this tactic undertaken by Firestone.
DALLAS, TEXAS -- Three weeks ago, I brought my 1997 Chrysler LHS in because the air conditioner was not working. Firestone at Marsh and Forest in Dallas said I needed $674 worth of work. Fine. Three days later, the air conditioner failed again. Back to the shop. Fixed, no charge. Two days later, back in the shop. Fixed no charge. Two days later, back in the shop. Fixed, no charge.
A day later, back in the shop. Now they want $560 to pull the dash and replace another part. When I called, the counter man offered to give me a refund so I could take the car elsewhere. It seems to me that anyone with a modicum of professional pride would be too embarrassed to ask for money at this stage.
TAMPA, FLORIDA -- 8-13-07 arrived for my 2pm appointment for front brake pads. I walked over to a nearby store because the service writer said it would be at least an hour. I returned and saw my van on the rack but it sat there for an hour with no one working on it. I finally asked someone about it and they said they tried to call me at home. "Why I asked?" "Because you are a drop off, see right here!" I didn't tell them I was a drop off! Then they wanted to charge me $60 extra for services I didn't need or request without showing me the written estimate. I was livid!
I finally got out of there at 6:15 pm for what should have taken an hour. No apology - nothing. I'll never go to another Firestone facility. While I was there they pissed off another customer for service delays too. Don't these guys get the picture? They advertise "the experience you want" but don't deliver. I will tell everyone I see not to go to the Firestone store on Citrus Park Drive in Tampa, Florida!
YORBA LINDA, CALIFORNIA -- I have been using firestone for all of my tire and service needs since 1996. They have always been exceptional in service and quality of work. Today however (Saturday 3/18/06) will be my last visit to any firestone service center. I have never been treated so rude and unfairly in my 30 years of business. It will be firestone's loss (if they care to look up my service history, and how much I have spent at firestone), as I own my own service oriented business.
I will never recommend a firestone company ever again to any of my clientele, and word of mouth is the best advertising there is positive or negative. It will be negative for firestone in Yorba Linda, ca. from this day forward. Please read the following experience, and ask yourself if you would like to be treated this way. On Thursday march 10th I called the yorba linda firestone service center to make a Saturday appt. for brake service. I talked to a person named **. I asked ** to look up my service records to see what kind of brake pads we used at the last brake service (cause I really liked them).
** was very helpful and identified the pads and also recommenced some better ones, that were not available at the previous service. I also asked ** if firestone could supply me with "power slot" disc brake rotors (as I know they are superior to standard rotors). ** agreed and told me that indeed firestone could supply me with the "power slot" rotors (if I needed new ones). So I made the Saturday 3/18/06 appointment. We started out ok (I was dealing with a service advisor named **).
I wanted my alignment done, an oil change and lube job, also wiper blades and the brake job. I asked ** about the brake pads and agreed to pay $276.00 for the front and $180.00 for the rear (these better be really good pads, but I am that kind of person. I like the very best for my car). I also told ** that I wanted the "power slot" rotors (if I needed new ones). He replied that firestone stocks them at their warehouse, so if they need to replace mine, they just have to pick them up.
I then suggested to ** that he call the warehouse to make sure that they have them in stock, just in case. (You see I wanted "power slot" rotors). Well ** said that it was "premature" to call now as we didn't know for sure whether or not I needed new rotors. I again suggested that he confirm stock at the warehouse, and he just "blew me off" and didn't call. Now I am a very mellow person, that doesn't really get riled up very easily, and I tend to give people the benefit of the doubt (maybe he knew they had the rotors in stock). So he wrote up the service order, and I went outside to wait for my daughter to pick me up.
As I waited outside a tech. went out and (I guess a test drive? My car is a supercharged 1995 mustang cobra) the tech made a left turn onto imperial hwy. And I heard him really open it up as in pedal to the metal. My daughter showed up as the tech was out thrashing my car, so I asked her to park (I wanted to see the tech return). As we walked by the service bay I heard the tech say to some other employees, "This thing really hauls ass! I think we have some competition here.” I just left figuring he was done. I went home to wait for the call from ** to see if I needed new rotors and anything else.
About 10:00am I got the call and of course, I needed new rotors but gee whiz the warehouse didn't have the "power slot" rotors in stock! And I, after further discussion with **, I'm not sure the firestone warehouse even stocks them. Now this is where things really got ugly... I brought up the fact that ** had told me that firestone carried "power slot" rotors and ** came back very rude, "I don't care what ** told you!!” (** was obviously getting pretty frustrated, but why at me?) I asked him what we are going to do now? I need my car Monday for work, I gave him 2 sources for the power slot rotors, and even offered to pick them up.
I gave him the ph# for brother's performance in corona, ca. and fairway ford in Placentia ca. Both are known sources of power slot. ** said he would call and see if we could work something out. So I went ahead and called brother's to confirm stock and price. Not only did they have stock, they were having a sale! ** called me back and said the ph# that I gave him was no good (a flat out lie). I repeated it to him and he then told me (without making another phone call) that they could not install "aftermarket parts". These are the same parts that they said they were out of at their warehouse!!!
What difference does it make where the parts come from, if they are the same parts. So after a brief argument (I had to have my car back by monday for work) I told him to go ahead and use the firestone rotors, these rotors cost more than 2 times what the power slot rotors sell for, they are inferior parts and are not the parts I wanted. The firestone tech. is racing my car. I am lied to and yelled at by the service advisor. I am not getting the parts I was told they have... but cannot install. And I am not getting the parts I want!
I have just talked to ** (the store manager), he is now telling me that they never could get or install the "power slot rotors". I told him about the tech racing my car, the service advisor being rude and dishonest to me, and about ** and ** both telling me that they could get the power slot rotors before they started working on my car. Here is his reply: **, thank you for telling me about the tech racing your car, I cannot have that. ** worked really hard trying to locate your rotors (wtf!?) (He was trying to locate rotors that firestone doesn't have. Ohhh, my heart goes out to him. He should be fired for wasting time!).
What do you want me to do about it? (An explanation and apology might help). There is more, but you know, I am wasting my time here. Right now, Firestone isn't going to do anything about this. In fact I'll probably have a stroke if I get anything besides an automated reply in response. $1380.27 for brakes, rotors, alignment, and an oil change/lube. Shame on me I feel like a fool but this is the last time!
So goodbye firestone, you have taken the last dollar from me and rest assured that every customer that passes through our salon doors, if they bring up car repair, they won't hear anything good about firestone from us. And firestone will not be able to take that to the bank!
NORTH LITTLE ROCK/MCCAIN BLVD, ARKANSAS -- I own a 99 Chevy s-10 blazer, 4 wheel drive. The alternator went out as I was driving on the interstate. This was a Saturday. I had it towed to a firestone store. Since I was already there, I talked to them about making some additional repairs. I told them to repair/replace the alternator, the brakes, oil change (and to use Castrol oil), tune-up, front end alignment and wheel balance. They told me that I also needed the cooling system flushed and I agreed to it. I picked the truck up the following day, sunday.
Monday I noticed that I was having some type of vibration happening with the front driver's wheel. I took it back. They test drove it and told me that it was my seat vibrating. I weigh over 300 lbs. and my seat is wasn't vibrating. And what does that have to do with the wheel? When I disagreed with their reasoning, I was then told that they did not detect any vibration at all and that there was nothing else they could do about that. I then told them that as I was pulling into their parking lot, that my brakes made a loud rubbing, scratching sound and felt like they had locked up momentarily.
I was told that they did not get any of that when they did the test drive; did not bother to recheck the brakes and told me that because they had installed new front rotors and pads, it was going to take a few days for the two new parts to align themselves. Then the employee that was giving me this explanation proceeded to walk away from me and back into the business. I left at this point, not knowing what else to do. I was repairing the truck for one of my sons to use at college. I took the truck to him.
One week later, my son calls me at work. He is stranded on the interstate 9:00 at night. The blazer had overheated. We tow it home and with the help of a good neighbor discover that the hose from the radiator to the overflow tank has never been reconnected after the cooling flush. There is no water in the radiator. I called firestone and told them what happened. They told me to have it towed to them and that they would take care of it. I asked them if they would also take care of any damages that the overheating may have caused. They said yes.
After I get the blazer back to them, a few hours later, the same man who told me that my seat was vibrating told me that the problem was that I had a hole in my radiator. I asked him would they not have noticed that during the cooling flush. And of course they said the hole apparently "just" happened. I am not a mechanic, but I just don't believe this is what happened. I am also a single woman. I paid firestone over $1,000.00 to make these repairs. (After looking at my bill, I also noticed that they did not use Castrol oil for the oil change either). And of course they claimed no responsibility for the truck overheating.
I have since spoken to several people who had horror stories about this particular firestone store. My blazer is now at another repair shop getting a new distributor cap, another tune up and 2 new heads. I trusted this company who has been in business for decades, but it's costing me an expensive lesson. If you do not know much about vehicles, please take someone who does with you when your vehicle needs repairs.
RIVERVIEW, FLORIDA -- Took my car to Firestone located at 10135 Bloomingdale Avenue in Riverview Florida for a simple oil change. The next morning I see oil on my garage floor. I returned to the shop immediately. When they put my car on the lift, the tech saw that the oil plug was not replaced properly. The tech said my engine would be fine. Lies! My engine threw a rod 28 days later. Filed a claim with them, but they are refusing to take responsibility for the mistake. The damages came to $4500.00.