TOLEDO, OHIO -- I have been to my local Firestone dealer in Toledo, Ohio several times within the last 10 years with various vehicles for various reasons. They are less than a mile from my home and are more of a convenience than anything else.
In the last three years I have taken three different vehicles to them for tire repair. Each time I was told the nail/screw was 'on the side' so the tire couldn't be repaired. They said the tires are very worn and they suggest four new ones. Expected cost going in: $20. Actual cost coming out: $220. The next trip was for tire repair but again was told it couldn't be repaired. Expected cost going in: $20. Actual cost coming out: $100. My third and final trip was yesterday. I had a screw in the left rear driver tire. Almost dead-center. Well, I received 'the call' at 10am. Surprise! The screw is more on the side and the tire can't be repaired. I argued with the salesman but to no avail. He also said the tires look like the originals and should be replaced. I agreed that they probably did need replacing but here's the issue:
I was charged $21.99 for a patch-plug, balancing, labor to take the tire with the screw in it, and flat repair------for a tire they never repaired!
The tires were $87/each. Belle Tire had a sale for $59/each. (A savings of $112)
Then I was charged $11.96 for lifetime wheel balancing-parts, $40 for Lifetime wheel balancing-labor, lifetime rubber valves for $16 and $48.72 for Lifetime labor for tire replacement/repair.......none of which I asked for. I also asked that I have the tires back, which weren't available when I picked up the van but they went back to retrieve...but was charged $4 for tire disposal. Basically I paid $254.68 more than I should have or 54% of the total bill. Expected cost going in: $20. Actual cost coming out: $550.91. Of course they said I needed front and rear wiper blades (they always say that too) Cost: $9.99 each plus $3 each labor for a total of $39. I did not have them replaced as I just did them all 3 months ago......You've got to be kidding. Oh, lets not forget the $69.00 alignment charge for the new tires. Here I spend $87 per tire ($348.00 total) and they charge me an additional $69 to balance them? Get real. Let's not forget the $7.62 for shop supplies whatever those are. Rags????
Firestone just got their last dollar from me. I am going back to the dealer tonight to rehash all of this. If I get no satisfaction, Firestone Corporate will be hearing from me.