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Contract # 179549 Vancouver Airport Billing Dispute
Posted by Bailsb on 01/05/2001
VANCOUVER INT. AIRPORT -- On Dec. 2nd 2000 I rented a Chevy Blazer from your franchise at Vancouver, BC International Airport. The weather was poor and upon inspection of the vehicle I found no damage to the exterior of the car. About 15 miles out of Vancouver, once the sun had broken through the clouds, I noticed 2 small pressure dings on the front windshield. Feeling that this was not a big deal and the fact that I was already far from the airport I proceeded to my destination. Upon returning the car to the airport the check-in clerk immediately sent the car to claims where I was accused of this damage. I told the gentleman at the desk that there was no way I caused this damage. He replied that it was not a big deal and most likely could be fixed. After filling out a report that I adamently denied doing this damage I went on my way. 3 days ago I receive a call from my credit card company telling me I have billed $325 by Budget Rent-a-Car. I promptly call the Airport Budget Rent-a-Car Ph# 604-668-7163 and am put directly into voice mail. After 2 days I finally get through to the customer relations manager, Jennifer Bojczuk. I explain the situation to her. I felt like I was speaking to a wall. She told me she was perfectly comfortable with this billing and that she had made this decision. There are a number of issues I have with this decision. First, I did not do this. Second, there has been no correspondence with me through mail or phone to get my side of the story. Third, your desk attendant was right in the fact that these so called pressure dings were not a big deal and could have been fixed for much less than $325. Now heres the situation. My credit card company is investigating this as an unauthorized billing. I have been a loyal customer of your company as with my father, who is a National Sales Manager for a large U.S. Corporation, as with my mother, who is an event planner for a major U.S. Corporation. I also have a friend who is a writer for the travel section of the Los Angeles Times. Bottom line is that if this is not rectified in some manner this will end up costing Budget Rent-a-Car a whole lot more than $325. Heck, I rent cars all the time. If there is damage that I caused then I have no problem accepting blame and having my company pay the bill. This is a matter of principle at this point. In this day of fast information exchange I am the last person you want as a disgruntled customer. The contract # is 179549 Brendan J. Bailey.I will look forward to a reply in the next 5 business days. After that time I will bring our corporate lawyers in. Thank you for your time.

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Posted by nathan on 2006-10-22:
Hi Brendan,

Just today I returned a car I rented for a few days to the SAME VANCOUVER AIRPORT BC Location
of Budget Rent a Car. The car had a miniture indentation very difficult to see on the windshield chip and a small almost unnoticable scratch on the underside of the back bumper.
Both of these either were not noticed by the inspectors or myself when first signing out the car, or else are very reasonably normal wear and tear expected for a vehicle. I was also told by one of their inspector employee's when taking out the car that I should not worry about any scratches on the bumpers and that they are bumpers after all.

OK - so, after inspecting the car upon its return a few days later they immediately prepared paper work for a claim for an amount of approx. $1200 including miscellaneous charges, basically everything in their book. The claim contains details to the effect that full replacement of the entire back bumper AND front windscreen is required.

I am now contacting my credit card company who provide me with rental vehicle insurance.
They offered me very little explanation, did not want to discuss or look at the marks together in any way, and again immediately had started drawing up a claim report.
I am left shocked and dismayed by this company, their treatment of people and will NEVER rent
a BUDGET rental car EVER again based on this event.

I was VERY interested to come across your report
on SAME VANCOUVER AIRPORT LOCATION and am not surprised by their treatment of you, like myself.

No doubt there will be many others that follow and I hope the appropriate actions are in the future taken by people to put this location/francise out of business.
Posted by japanan on 2008-07-05:
I also had trouble with this location - I would urgently recommend staying away from budget rent a car vancouver airport.

Posted by DigitalCommando on 2008-07-05:
I would not be suprised if the rental records for that vehicle were obtained through a court order, it would be discovered that several of the renters prior to you were hit up with this same charge on their CC's as well. Report this to the attorney general or its canadian equivalent and ask them to investigate.
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Terrible Service
Posted by Alexandritegemini on 01/18/2013
CLEVELAND, OHIO -- My sister rented a car from this company and I went with her. We were lied to about the price and the time to return the car. Budget took more than double out of my sister's account than what the total price that the desk clerk said out of her own mouth. The desk clerk also gave us the wrong time my sister was to return the car. This resulted in her being charged an extra day and double fee. When confronted, the same desk clerk kept apologizing because she knew she was wrong for lying to us. But my sister insisted that something must be done. After speaking to the manager once the clerk did what she can do, they only refunded a quarter of what they were suppose to give back.

Plus, it takes a long time before your money is put back into your account. Well isn't that a [snip]!!! It sure didn't take them long to take the money out! She will never rent from them again and I would never even consider to rent from them either.
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Posted by trmn8r on 2013-01-19:
The TOS prohibits certain language: "...defamatory, vulgar, obscene, profane, sexually oriented..." Disguising such references isn't really going to carry the day.
Posted by DebtorBasher on 2013-01-19:
Thanks 8er, 8er, my 8er...message received, loud and clear. ;)
Posted by leet60 on 2013-01-19:
The average person today knows (or should) that the cost of a car rental will rarely be as advertised - it amazes me that anyone would sign a rental agreement without reading it thoroughly and ensuring ANYTHING said by the agent was clearly documented. It really comes down to the fact "if it is not in writing, we didn't say it".
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Posted by on 05/19/2003
COLUMBUS, OHIO -- Budget Rent a Car is the worst company I ever had to deal with. First of all when I rented the car they were very rude to me. Taking other customers in front of me stating that they rent there all the time and that they would be quicker. Then they over charged me. I ended up getting charged $1,209.64 for a rental that should of cost me $159 a week. Budget reasons for charging me this much was that I signed up for all this insurance. The insurance that I was told I had to sign up for until they could verify my insurance. Even though I showed them an insurance card and gave them the telephone number of my insurance agent since it was an insurance rental in the first place. I have done everything to resolve this dispute with this company but they refused. They are rude and they have very bad customer service. I have been refused names of managers I spoke with and I have even been ignored when trying to deal with them in person.
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Posted by Anonymous on 2003-07-08:
Budget Rent a Car is the worst. The worst customer service and they gouge their customers. I rented a car from them and they charged me $50 to clean dog hair out of the backseat. I can understand them charging for this but $50 give me a break. If you try to talk to them they bite your head off, way to treat your customers!!
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Empty Gas Tank!
Posted by Darmetsb on 04/11/2014
LOS ANGELES INTERNATIONAL AIRPORT, CALIFORNIA -- On Monday, April 7, 2014, I had a terrible experience with a Budget car rental.

I had been awake for 18 hours, flying across the country after a week away from home. Aircraft mechanical problems had caused me to miss my connection to Santa Barbara in Phoenix, and the two remaining flights were full. After failing to get a seat on standby, I decided to change my plans. I would fly in to LAX, rent a car, and drive home instead. I called Budget from Phoenix, and arranged to pick up a car at LAX after I’d landed.

The plan seemed to be working. By 11:30 that night, I was half an hour from home. It was then, on an empty stretch of freeway at least ten miles from the nearest service station in either direction, that the engine shuddered and died.

Luckily, there was no traffic nearby. I was able to coast from the center lane to the shoulder of the freeway and come to a stop next to a huge erosion abatement wall. I don’t think I would have made it if I’d been boxed in by other traffic. If I’d been stranded on the freeway itself, I would almost certainly have been rear-ended eventually. What had happened?

I tried re-starting the engine, but it wouldn’t run. The fuel tank warning light had also come on. I had, apparently, run out of gas.

I was shocked. Budget had charged me $400 for a 1-way, 1-day car rental, and then had given me a car that didn’t even have enough gas in the tank to register on the guage?

Well, that did explain why the gas gage display didn’t seem right. I had looked at it when I started the car, and I wondered why there was only a single, thin line connecting the Empty and Full marks. I guessed that maybe the line itself might disappear as the tank emptied. It didn’t even occur to me, especially in my travel-weary state, that the tank might be too empty to even register. Of all the times that I’ve rented cars, and I’ve rented a lot of them, I have never been given one that had less than a quarter tank of fuel.

I was lucky in one regard: I’m a AAA member, and I had a cell phone signal. AAA sent a service vehicle with two gallons of gasoline, enough to get me to the next service station. Forty-five minutes later, I was on my way again. The Highway Patrol dispatcher told me that if I’d been another mile or two further up the road, I would not have had a cell phone signal at all, and I might have been stranded for hours.

I called Budget’s customer service number the next morning. The man who answered seemed unperturbed by my complaint. “I’m sorry this happened to you,” he said without much real concern in his voice, “but there’s not much I can do. I just changed the initial fuel level to a quarter tank, but that’s the only adjustment I can make.”

Steve, the desk agent at the Santa Barbara Airport Budget desk, was much more helpful and empathetic when I returned the car. He gave me a significant discount on the rental, under the category of “on-the-road expenses,” and said he was very sorry that I’d been put in such a potentially dangerous situation.

I wasn’t so concerned about the money. I knew the car was going to be expensive when I rented it, and I was desperate enough to get home that I agreed to the rate. What mattered more to me was having a feeling that someone at Budget actually regretted what had happened to me. I appreciated Steve’s obvious concern, and his sincere desire to make amends for the situation.

As it stands, despite Steve’s good efforts, I doubt that I will ever rent from Budget again. You can bet, too, that whenever I rent a car from now on, regardless of how late it is or how tired I am, I’m going to make sure that the tank is full before I drive it anywhere.

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License plates out of date
Posted by Olneyjulie on 03/31/2014
SAVANNAH, SOUTH CAROLINA -- We picked up a Nissan Versa at Savannah airport, took pictures but didn't notice the license plates were expiring the next day (there were temporary plates on the car). We noticed the plates once we got to our resort on Hilton Head, and since we were going to Charleston the next day I called Budget to see what we should do. Budget said the closest place we could go was the Hilton Head Island Airport, which was great - only 2 miles away. They said nothing else. I drove the car to Hilton Head's airport, and the woman there was short, rude and downright insulting. She made it clear (or tried to, I didn't really care) that the Budget at Savannah's airport was Corporate and this location was "private" and she was doing ME a favor by accommodating me. She said I would need to fill the car up with gas if it wasn't full when I returned it. She refused to call corporate or anyone for that matter so I did and made it clear I was NOT paying for any $9/gallon charge. I'm still not sure why I was on the hook for Budget's mistake. She was so snide and condescending afterwards - if this is how they treat customers, it will be worth it to pay extra to not have to deal with Budget ever again.
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We Will Never Rent From Budget Rent A Car Again
Posted by Agcarrier1 on 03/07/2014
BROKEFIELD, WISCONSIN -- Renters beware....I was charged 3 times out of my account without my knowledge or CONSENT! I have tried to get my money back 3 times with this bogus company to no avail. They have now charged my account 3 times my total amount to the total of almost $1000! I was also quoted one price and then they took out more money then the original quote!

I have now made a 4th call and they still have not put any money back in my account...now if this does not get resolved in a timely manner I will have to file a small claims with the court due to fraudulent activity on my account!
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Posted by Ralph on 2014-03-08:
Stop the charges with your credit card company.
Posted by Paul on 2014-03-08:
What was the explanation for the multiple charges, and the fact you were charged more than you were quoted?

When did Budget say they were refunding funds? It can take 1 to 2 weeks for an electronic refund to be processed.

With 2700 locations worldwide, personally I would not call Budget a "bogus" company.
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Worthless Reservation; Horrible Customer Service
Posted by Mnolan6 on 02/23/2014
MISSOULA, NEW YORK -- We reserved a 4 wheel drive SUV in October 2013 for a mountain ski vacation in February 2014. When we arrived at the airport in Missoula, the Budget agent advised us that no SUV was available and offered us a small sedan with no 4 wheel drive. It wouldn't have held the family, luggage and skis, let alone negotiated the roads we needed to drive. The agent told us she spoke to her manager, Gabe [snip], earlier in the day about the problem, but his response was simply that she should offer us the small sedan.

We spoke to Gabe directly, and found him flippant, arrogant and condescending. We can only suspect that he was able to rent our SUV to another customer earlier in the day at a higher rate than we reserved it for. Enterprise was able to provide us with the last SUV at the airport, saving our vacation--and their staff was quite pleasant.

Steer clear of Budget, and definitely don't rent from Gabe [snip] Avis/Budget desk at the Missoula airport! Why the company lets someone so incompetent and devoid of customer service skills run that desk is beyond us.
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Posted by Jenjimc5 on 01/09/2014
They SUCK!! Don't ever rent from them!!! They charged me twice for a car I rented and then tell me it will take up to 7 days to get a refund! In the mean time I have bounced check charges and am in the negative and can't buy groceries tonight for my kids!!! HORRIBLE SERVICE AND WORST PLACE TO RENT A CAR EVER!!


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Sad Poor Service and Poor Customer Service
Posted by Linm3728 on 11/14/2013
ARLINGTON, TEXAS -- Their customer service phone reps are horrible. I had 2 reps and 1 person in corporate hang up on me. I should have took that as a sign. I booked a car 3 weeks in advance I decided to call to check on my reservations the week after I made the reservations, come to find out the representative booked my date the same day I called. I immediately asked to speak with a supervisor during the time I was speaking with a supervisor I got hung up on twice. Supervisor finally got on the phone rebooked my reservations told me he would honor the rate I originally had thinking everything was ok I decided to double check again on my booking well the supervisor gave me the date I originally booked the car, but had me at a higher rate.

So now I'm furious spoke with another supervisor to make sure I had the right rate and date in the system, I was told they could not see the rate in their system but when I get to the location the morning of the pick up they should have the correct rate. I get to the location to pick up my car that day at 7:00am when they first opened just to find out they did not have my correct rate in the system. I immediately got on the phone to speak with corporate while on the phone with one of the corporate reps she asked me for my conf# which at that time I left at home because I thought everything was good I informed her I didn't have my conf# can she look me up by my name well she refused to look me up by my name gets mad an hang up on me.

I finally get someone else in corporate that looked my name up to see if I had reservations and to get me out and on the road I did not get on the road with a rental until after 10am. I never got an apology, coupons or nothing not one time did anyone feel the frustration or sympathy I had, I was one my way home for a family matter and almost didn't make it. I will never rent from Avis/Budget ever again they have really poor customer service.
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Used My Credit Card for Tolls Without Approval. Had Paid Cash for Tolls
Posted by Jhot on 11/01/2013
ORLANDO FLA -- Just got a surprise charge on my card. I used to rent from Budget regularly as I have a place in FL. From Orlando to a south town I always paid cash tolls. This time they stuck a charge of 15.75 for a 1.00 toll. When I called them on it, they said there was no toll booth and the state of FL takes a a picture of the license and sends them the bill.

Budget must be desperate for money to create this new scam. I've traveled this road many times and this has never happened before. They have lost my business forever.
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