AUSTIN, TEXAS -- I went to Burger King located at 3001 Montopolis Dr, Austin, TX 78741 to order some food. I pulled up to the drive through menu to place my order for a number 8 with cheese. Yet this Burger King employee taking orders assumed (instead of listening attentively) that I requested an ice tea. Then instead of allowing me to explain what I actually requested this employee just told me "ok sir pull up to the second window" without trying to get my order correct.
So, I decided that I would go inside of the restaurant to place a complaint with the manager ** because I did not have time to repeat my order over several times. Let me add that on a few sporadic occasions in the past, I had this same issue with poor customer service at this particular Burger King. I also had to place a few complaints in that I assume ** was aware of.
Moving on with the story, ** became very evasive towards my complaint. I always thought that in customer service a restaurant manager was supposed to show empathy and listen to a complaint rather than disputing it. ** then told me in a very condescending way to leave what she claimed to be her establishment. Wait a minute her establishment as if she is the owner of the entire Burger King franchise? I replied by telling her that she was not the owner of the entire Burger King franchise loud enough for her to hear me as she stood back in a defensive manner.
Then, I asked for her name so that I could complain about her conduct. While standing back in her defensive manner, ** told me again to leave her establishment in a condescending manner. Once again before leaving I asked for her name. Finally she told me that ** was her name and that she was going to call the police. I began to leave at that point ok.
** was aware of my intentions to place in a complaint on her. That is when ** decided to follow me outside to get my license plate number in order to report me to the police. Why would that be so necessary when there was never any threats, assault, vandalism, or vulgar language used? Yes I made previous stops at this particular Burger King but the only issue was to address poor customer service. I had no interest in dealing with ** personally outside of my complaints regarding the poor quality of service where she so-called managed.
Continuing with the story there was a female off duty officer who happened to be there after the incident with **. This officer asked for my side of the story. After telling her she asked for my ID she then advised me to wait until the officer that ** called arrived. I complied and waited. After the other officer pulled up he got my side of the story. This officer then told me to wait while he got ** side of the story and not to interrupt. With that I also was compliant.
I overheard ** deceitfully telling this officer how I was in some manner harassing her place of business and causing problems where she worked (due to prior complaints regarding poor customer service) yet Nancy wanted to play the victim role instead of truthfully explaining my previous visits to that Burger King.
** then had a criminal trespass placed against me just because I had made these previous complaints (that ** claimed to be harassment) where she worked. I'll assume that she was attempting to save face prior to me being able to place my complaint in on her. Other than that I feel that her actions were too over the top and disrespectful towards me as a customer.
This is a practice of bigotry. This manager named ** does not seem to be well-rounded enough with interpersonal and customer service skills to be in the customer service field. She should be fired in my opinion and placed on some type of psyche medication. I'll advise anybody in the Austin Location to avoid the Burger King located at the 3001 Montopolis. Date of incident 03/03/2015.
YADKINVILLE, NORTH CAROLINA -- Why do they have this nice fat Whopper Burger ads on TV and pictures all in the Sunday news paper even posters on the outside of the building of this Burger about 4 inches tall with MEAT, TOMATOES, ONIONS, AND LETTUCE hanging out all the way around the bun??? Then when you get it and get home it looks like someone stepped on it or sat down on it. You can find the lettuce OK, a couple of rings of wilted onions. You might find 2 ( If you're lucky ) small slices of green tomatoes on one side of the small meat patty. The only thing about a Whopper is the BUN... I say false advertising. They say "well don't eat here." Hummm. So I eat at home.
MILWAUKEE, WISCONSIN -- Originally, I had a negative experience because my order was completely wrong and I found out when I got home. Instead of calling or going back, I contacted their customer service on their website, because I wasn't completely confident it would be handled well at the store level. I didn't hear back and sent another message two weeks later as well as tweet BK. I got an immediate response via email and then a phone call from the store manager, who was less than helpful, to put it politely.
He told me that because I said I didn't know if I ever wanted to eat there again, there was nothing he could do for me. I suggested he refund me the items that were incorrect or missing and he proceeded to haggle over every item I took issue with. Then he told me to come pick up the gift card and I asked that it either be mailed or delivered to me. He told me his delivery drivers cannot leave the store 'with that kind of money' (essentially about $10).
When we realized we weren't able to resolve the issue, we hung up. I contacted corporate again and Mary, head of operations called me. From the beginning, she was nothing but rude and unprofessional. She asked why I even placed the order with the restaurant if I was just going to turn around and complain about it all. I had to ask her several times how we could move forward and resolve the issue because I didn't appreciate her calling me at home just to argue over my $23 order.
Several times she reminded me how polite and professional she was, while I was angry, confrontational and rude (her words, just what you want to hear after trying to resolve a mistake on their end after a month). I asked if we could just move forward and she said 'Wow, are you pausing long enough to let me speak?" and I asked if she was sending me the gift card or not and she answered 'I don't know'.
At no point would I describe any of this as customer service. I wanted nothing more than reassurance that the issue would be handled to my satisfaction so I could get off the phone with her. I'm still unsure if I will get a refund, as she wasn't very clear on whether or not she would even send it. In her words, she works for a restaurant, not the post office, so who knows when I'll get it. Overall, the most disappointing experience I've ever had with a company.
1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After an hour and a half and no order (they say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone. I told her I placed an online order and there was an issue. First she said she called me to let me know my order would be late. I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. (She never asked which order was mine) and didn't have time for this.
I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude. I asked for her name she said no. I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again.
I called 5 more times same thing. I even called the next day to try to talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would have talked to a customer that way I would have been fired ASAP. They have lost a customer in me.
SHORELINE, WASHINGTON -- I ordered one of the temporary specialty chicken sandwiches and an order of the large loaded tots with a drink. Was excited when told I could order it as a meal deal to save a little. Even though cost me almost $9.00. Paid, got my order, went to work, and was disappointed to find fries instead of the loaded tater tots. Finally cooled off, thinking potatoes are potatoes. Finished fries, and reached in bag to try what should have been a chicken burger, only to find a Whopper. I was extremely disappointed to say the least.
That was probably the most expensive Whopper meal ever. I didn't go back, since I already ate the fries, and I sure as hell was not going to go through the garbage can on the way out of the drive thru, where I tossed my receipt. So fast forward to two weeks later. After thinking okay, give them a chance. So I go through the drive through again. I order the crispy specialty chicken sandwich, (does any part of that sound like rib? Don't worry I will explain later). Ask about the tots. Told yes they still have them. They ask me what flavor? What flavor?
After minutes of explaining what I want: a crispy specialty chicken sandwich and a large order of the tots. "Oh the tots are no longer available." That was great communication. Okay I will just get a small fries. Along with a crispy specialty chicken sandwich. Thinking every thing is cool. I go up to the window. Pay for food. And just on chance I looked at the receipt. And saw the word rib. Wait a minute... How do they get rib out of my order?
I have not been that upset in a long time. I was thinking okay they screwed up my order once. But to screw it up when I tried to let BK redeem itself. I said "don't even hand me that bag. Just give me my money back." I am done. This is ridiculous.
BATON ROUGE, LOUISIANA -- Please learn to give out napkins and if you ask for some they give you one and look at you and get mad. Like don't ask for more - this is all you get. Next take those awful drink machines out of all areas. Those are the most horrible tasting drinks in the world. They taste like medicine are in them. All kinds have same bitter taste. I hate buying food here because you can't enjoy the drinks. They have bad manners. Slow as a turtle. Never seem to care. At one time you had best food and best employees. But now - it's crap food and service.
NAPANEE -- July 10, 2014. Burger King Eastbound off 401 between Napanee and Kingston. At "On The Go" highway stop. WORST BURGER KING EXPERIENCE EVER! Waited more than 20 minutes for my food while others around me were served. I ordered two standard burgers - no changes. Manager and Supervisor both rolled their eyes, were rude, were confrontational and threatening when I questioned when I would be served and if I could have my money back.
Eventually left as my bus was leaving without my money or food. The Manager was incompetent and her staff incapable of doing their jobs. Worst experience ever. Will never return to this highway stop. Will never return to a Burger King.
NORTH HOLLYWOOD, CALIFORNIA -- Just returned from my visit to BK. Ordered two of their "fry burgers" (no mayo) and 2 value rib sandwiches. One fry burger had one French fry on it, the other had a whole 2 French fries!!! What made it worse, both burgers had mayo (I hate mayo). I was not going to walk all the way back! My dogs were quite happy. (Let's face it, they lick their rear ends so taste to them is not that important. LOL.)
I wanted to let people know if they're hungry and near Burger King #2241 (corner of Coldwater Canyon and 12853 victory Blvd.) proceed west on victory about 1/2 block and visit McDonald's!!! By the way attempted to contact BK by telephone (818-760-0961) all I got was a busy signal!!! There must be a whole lot of dissatisfied customers. LOL!!!
TOMS RIVER, NEW JERSEY -- On Dec 10, 2013 while at Burger King on Fisher Blvd in Toms River, NJ, I ordered a whopper with cheese meal. I told the girl at the counter that I didn't want pickles on it. When I got my food I Sat down to eat it and the whopper had about 3 pickles on it. When I went back to the counter to complain the girl at the counter said I never said no pickles, which I did. I asked her for a replacement or my money back she said she can't do anything. So I asked to see the manager, so she called the manager who was a young lady by the of either Donna or Diana.
I explained what happened. The manager said she was sorry for what happened and replaced my whopper and an extra fries as she said mine probably got cold by coming up to ask about my sandwich. To me the service by the counter person was not customer nice. If it wasn't for the manager I might not of came back to Burger King again. But I'll give you another chance for the politeness of the manager.
MONMOUTH, ILLINOIS -- I got there and the supervisor/manager waited on us. She claimed everything's fresh especially those what they call Fantastic Fries.... or so. Very salty. I paid $2.49 for the large (like a small) and almost empty, no kidding. I came back and showed her and she said they don't pack them anymore. I said, "Is that for $2.49?" After she said yes, she took from me and added some more, scraping the scoop on the pan, putting all the salt in those little round box. Nasty fries both kind they have. I told her that no wonder why people still choose McDonald's. She replied yes, and seems like she doesn't care... well she is not the owner.