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Improper Food Handling and Bad Service
Posted by Vertis on 09/28/2005
PARK RIDGE, ILLINOIS -- Let's start with my wanting to advise BK of terrible customer service I received this afternoon, Saturday, 08/20/05 from their 556 Busse Hwy., Park Ridge, Illinois store. This being 2005, one would assume a customer could go to a website and submit an email from the Contact Us link. What you will find is the statement "Communication with Burger King Corporation is not accepted via e-mail." Hmmm, why is that? Is it possible they couldn't keep up with the complaints?

This afternoon I went through the drive thru and ordered 1 angus burger and 1 angus burger with ketchup and mayo instead of the bbq sauce. It wasn't bad enough I had to repeat myself no less than 5 times. It wasn't bad enough that when we got to a nearby picnic table and I opened my sandwich it had ketchup and mayo alright, but no lettuce, tomato or onion. Again, I said ketchup and mayo instead of bbq sauce. No, this wasn't bad enough (I'm used to never getting exactly what I ordered at BK). I drive back to the BK and, because the drive thru is backed up with 5 cars I park and go in with the sandwich. I ask for the manager, and she saunters overa middle aged stocky woman with short blondesh hair - I add this because I want you to know I talked to the manager. I explain my order. With her bare hands (which she had been changing money with), she takes the top bun off, stares at the sandwich and goes "so you want lettuce, tomato and onion on this?". I say yes, thinking she surely is going to have them make me a fresh sandwich since by now it's almost 15 minutes since I left the drive thru. But no, she hands the sandwich over to the girl behind the preparation counter and says "here, put lettuce, tomato and onion on this". The girl takes the sandwich with her bare hands and continues to stick her bare hands in the metal lettuce, tomato and onion containers, putting each on the sandwich. She wraps it in the wrapper I brought it in in, hands it back to the manager who handed it back to me without a word. As I walked out the door I realized who ridiculous this was, the sandwich going from the original person’s hands, to my hands, to the manager’s hands, the girl who put the condiments on, back to the manager and then to me again. After walking out the door I was so aggravated I walked back in and put the sandwich on the counter and said they could keep it, I was going to contact the main office - only to find out they don't want to hear from customers. What a way to promote their high end sandwich. I didn't even bother to get my money back.

What the manager should have said was "I'm sorry about that, let us make you a fresh, hot sandwich." Mind you, I hadn't taken a bite.

One question remains, aren't food handlers supposed to be wearing gloves when they are making sandwiches and each one is putting their hands in the condiment trays? Not one worker was wearing gloves at this location - yuck!!!

Would BK executives have eaten this sandwich handled by the grubby hands of so many of your employees? Is this how your managers are trained to handle this type of situation?

I have contacted numerous people including Chet England (cengland@whopper.com), Director or Product Safety and Regulatory Compliance, Rob Doughty, rdoughty@whopper.com, jchidsey@whopper.com, kmiller@whopper.com, and Pete Pepoff, RPEPOFF@WHOPPER.COM. Not one single response.

It's interesting that the Better Business Bureau site (http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000011003365) indicates:
===========================
Customer Experience

Based on BBB files this company has an unsatisfactory record.
Specifically our files show a pattern of failure to eliminate basic cause of complaints and a pattern of no response to customer complaints brought to its attention by the Bureau.
==========================

Furthermore, it's interesting that McDonald's gives an email contact and a toll free customer service number. http://www.mcdonalds.com/contact/contact_us.html

     
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Posted by Dr. Jeecheroo on 2005-09-29:
Your best protest is not going back. I haven't returned to Burger King since my last bad experience with them. I even wrote a complaint about it on here. Their restaurants have really gone downhill in the past few years. I used to love their flame-broiled whoppers over anything McDonalds made, but now they make me sick to my stomach and nobody bothers to clean the place. McDonalds can be pretty bad as well, but I've had worse experiences at Burger King. One time me and my girlfriend ordered two bacon cheeseburger value meals with a Dr. Pepper and a coke. Not only did it take 20 minutes, but we just got one whopper and two cokes. Usually the manager is some fatazz obnoxious black lady who is just as irresponsible as the crew. But it will come back to haunt them.
Posted by KenPC on 2005-09-29:
You'd have done a whole lot better if you'd gone to the local board of health and filed a complaint there.
Posted by Anonymous on 2005-09-29:
Bad deal vertis. When time permits I try to go inside to order so I can half way see what I am getting ready to eat.
Posted by tander on 2005-09-29:
There is no law that says they have to wear gloves.
Posted by Anonymous on 2005-09-29:
Showing you racist, stereotyping tendancies, eh doc? I see managers of all sexes, sizes and races at the ones I go to. I don't see all of those problems eithr but that's just me. I am sure that manager doesn't miss your lying, whining @ss anyway!
Posted by Anonymous on 2005-09-29:
(either)
Posted by Anonymous on 2005-09-29:
you said it yourself: "ketchup and mayo" and one assumes that's all you want asides from the l&t, onion...what you should of said is 'instead of bbq sauce can i get that wit ketchup n mayo'...you should be a little more specific next time. Therefore, no one will mess up your orders as you stated it happens to you in the past. Keep in mind that people are not mind readers.
Posted by Anonymous on 2005-09-29:
Good point. ^^^
Posted by AZJEM on 2005-09-29:
The manager should not have touched the food after touching money without washing her hands. The food prep people don't wear gloves but they aren't touching the money either. Very dirty!
How come you asked for the manager though? Why couldn't you just tell the front person your order was wrong? They are used to that I'm sure?
Posted by CrazyRedHead on 2005-09-29:
No, there is no rule about having to wear gloves. I would rather see someone wash there hands than wear gloves. Gloves can be even more of a health hazard. Just because they were gloves doesn't mean that they or the food is clean. She asked you if all you want is the missing condiments. You didn't state that you wanted a new sandwich. And since you didn't state it, you got what you asked for.
Posted by Ponie on 2005-10-01:
All this hoopla over ONE sandwich? Perhaps you should eat at home in the future. Even in high-end restaurants, you can't see how the food is handled.
Posted by slopshop on 2005-10-22:
Maybe you should have asked them for their head office phone number if they are a franchise or corporate store there has to be an office number. Emails are impersonal and people recieving them at the coporate level probably assume your situation wasn't an emergency and that you over reacted. And oh about the gloves, I am so tired of hearing people complain about the people in the kitchen not wearing gloves. I work at Burger King in Ontario, Canada and this past summer tourist season was the worst I've ever seen people calling out to me in the kitchen, miss...miss, I looked up and the landy is like you should be wearing gloves. I said we don't have to wear gloves here in Ontario and she used two of her fingers to imitate the ganging look. I was also on cash one day and a customer said to me...why isn't anyone in the kitchen wearing gloves? I responded by saying because we don't have to wear gloves here in Ontario. Look at it this way. Something touches your hands in the kitchen you are surely to feel the yuckiness of it, but on the gloves you don't have the same feeling, so some people may not feel the need to rush and wash their hands right away. I am far more worried about what their gloved hand has touched opposed to their bare hands. Lets say someone drops the box of gloves of the floor or get knocked over, whatever the case may be, some or all fall out and rather than listen to a manager screeching about the cost of the darn things you put them back in the box, not me but other staff per say. What happens next? Some unknowing person comes along puts a pair on and goes and makes food. Are you really any safer? not likely! Gloves have their place as all things in restaurants do but not making food all the time. I put them on if I'm preping frozen grilled chicken, I find it easier to use my gloved hands instead of the blue tongs. Sorry its just the way it is in this world. In fact near Toronto, Ontario there is one district where they either don't allow or it's not mandatory for the restaurants to use nail brushes in the establishment. I believe its not allowed all though can't remember for certain. Sorry I'm just long winded somedays.

Posted by anonymous on 2014-03-01:
I hear you. I went to the new A and W at Pape and Danforth and the female food handler was grabbing the onions etc from the containers with her bare hands and putting the toppings on the burger. I asked to speak to the Manager. He said that is the way we have always done it. Another customer said you don't use gloves? He said no because the risk of cross contamination is greater when using gloves. I said I was going to report them. Later I said to the female at the counter, she uses the washroom, you don't know for sure if she washes her hands afterwards. That is why they are supposes to wear gloves. Discard them when leaving the work area and put new ones on when returning to work area. No contamination!!
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Appalling Customer Service and Management
Posted by My.02 on 10/18/2010
MILRORD, OHIO -- I am a very reasonable person. I am aware that customer service employees are very rarely paid what they are worth in terms of the effort they put into and the abuse to which they may be subjected during their employment. I am also aware that one should not expect gourmet cuisine and extensive personal service when patronizing a quick-service restaurant. However, I do not think it is asking so terribly much that persons working in a purportedly customer-focused industry be expected to at least feign the appearance of being competent and considerate. Sadly, at the Milford OH Burger King, almost no employees are capable of displaying competence or consideration to even the most rudimentary degree; I am certain that, however paltry their compensation may be, it far exceeds their merits.

I attempted to use the Milford OH Burger King's drive-through to obtain breakfast combos for my husband and myself this morning. I placed my order at 0812 and, after paying, was asked by the drive-through attendant to pull to the front of the restaurant where my order would be delivered when ready. I waited in front of the restaurant for 10 minutes, during which time I noted several cars exiting the drive-through with completed orders, as well as six or seven parties obtaining orders from the front counter. Understandably frustrated after a 10 minute wait for "fast food," I entered the restaurant to check on the status of my order.

After the cashier's perfunctory, barely intelligible "Can I help you," I inquired as to when I might expect my order to be ready. The cashier directed this question to the clearly overtaxed drive-through attendant, who stated that "we're waiting for hash browns." I asked if perhaps, since I had been waiting for more than 10 minutes for 2 small hash browns, my order could be completed with the next batch of hash browns, as I had witnessed more than twenty transactions during my 10 minute wait time and I was fairly certain that some of those orders had included hash browns (as they were clearly visible on the trays of patrons choosing to dine in). The drive-through attendant said, "None of those people had hash browns." I replied that this would not seem to be the case, as several parties had either driven away or sat down with their full orders, some of which had visibly involved hash browns. The drive-through attendant said, "Then they must've all ordered before you," to which I replied "Really?!"

At this point, a young female shouted from the kitchen area, "Is there a problem?" I calmly stated that I had been waiting nearly 15 minutes for two meals, and that I simply wanted to obtain my completed order and leave. This young woman then stated, "Look, ma'am. Here's how it works. I have to go in the back to the freezer and get the hash browns, and then I have to cook 'em. Everybody who you said already got them was here before you. Okay?" This statement was delivered in such a nasty, snide, and sarcastic manner that my only rational response was, "May I please speak to your manager?", to which this individual replied, "I am the manager. Assistant manager." I asked if her general or district manager were available, or if I could please obtain their contact information, and she fired back, "My GM's right back there, you wanna talk to 'er?" After my assent, she yelled, "Hey, Kelly! This NICE LADY at the front wants to talk to ya!", then turned away from me and began to mimic me and comment about me to one of her coworkers.

The general manager approached me immediately and inquired about my concerns. After listening, she stated that she had only been managing the Milford OH Burger King for two weeks, and there were many issues about which she was concerned regarding personnel, but she couldn't address them overnight. I greatly appreciated her candor and respectful, appropriate demeanor. I made extremely clear to her that the behaviors exhibited by her assistant manager were grossly inappropriate for a customer service environment, the most troubling being the fact that she was literally speaking disrespectfully and derisively about me to her coworkers within clear sight of myself, her general manager, and the other customers. After some assurances on Kelly's part that the problems I described were clear to her and were being addressed, the front cashier had assembled my order. Before departing, I thanked the manager for her time and inquired after the identity of the extremely rude, unprofessional, and immature "assistant manager," and found that her name is Ashley.

I called Burger King's corporate Consumer Relations line immediately upon returning home and filed a complaint about this incident and, specifically, Ashley the Assistant Manager. After I speak with the owner of the Milford OH Burger King store later today, I believe Ashley may find herself job hunting, and it is my sincere hope that this young female does not seek further employment in any customer-focused environment, as it is not a career for which she is well-equipped.

I will certainly not be returning to the Milford OH Burger King until I have received assurances from both the store's owner and the corporate consumer relations staff that, in the future, suchlike behavior will not be tolerated by any of the store's employees, let alone someone in management.
     
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Posted by Anonymous on 2010-10-18:
good review.
Posted by Anonymous on 2010-10-18:
I applaud your handling of the situation. Too often consumers accept this kind of treatment, grumbling to themselves and others around them, but take no constructive action. Hats off!
Posted by Anonymous on 2010-10-18:
That, or if it was me, I would have had to walk away in the event that i may just explode and yell and cuss. I dont have patience for rudeness.
Posted by Anonymous on 2010-10-18:
From sitting in your car in front of the store, could you really see hashbrowns being served on the trays all the way inside the store? Or did you just assume? Other than that, great review!
Posted by getoverit on 2010-10-18:
Sounds like you scored some points, well done! Maintaining your composure at times like that can be difficult but is so very important.

It will be interesting to see whether that GM was just blowing smoke, or what.
Posted by Anonymous on 2010-10-18:
Prince: If that is in reference to me, then please note that I commended the OP on a nice review. But we as consumers ourselves and members of a consumer complaint/compliment forum have every right to dissect the statement to properly evaluate the situation. I was just trying to put myself in the eyes of the OP, to help better "see" the situation at hand. She complained that she witnessed several orders of hashbrowns being delivered to both the drive-thru and to the dine-in guests. I only questioned this as an assumption. It has nothing to do with the validity of their complaint towards the rudeness or uncalled-for behavior of the assistant manager. I merely questioned one aspect of the post, which as a member reviewing complaints, I feel I am entitled to, and shouldn't be branded a villian for it. Shame on you.
Posted by Anonymous on 2010-10-18:
If she was in the restaurant, you can see the drive thru window from the front desk area. Ive always had. And they normally have the hashbrown/FF fryer by the window, so she COULD see the hashbrowns being served to drive thru and dining guests.
Posted by jktshff1 on 2010-10-18:
Well written review. Bad manners are no excuse. I could also see where there may have been others ahead of the OP, but that is not an excuse for the behavior. Seems to be a very busy ff joint with quite a few problems.
Posted by Anonymous on 2010-10-18:
I disagree. She pulled to the "front" of the restaurant, not to the side and adjacent to the drive-thru window. She would have had to look through the front wall/window, the lobby area, over and around the counter, since the fryers are never directly behind the counter, but as you stated and validated my theory, off to the side by the drive thru. She could not have possibly seen the food being assembled into the drive-thru bags unless she had her nose pressed against the window, which doesn't seem to be the case since she was in her car. Regardless, I only pointed this out as an assumption she made that she was being passed over while others were being given hashbrowns instead of her. Perhaps she over-reacted and incited the incident? But it still doesn't excuse the behavior of the assistant manager. Again, from that aspect, it was a very good review.
Posted by Anonymous on 2010-10-18:
She only went inside after the fact...and after her assumption.
Posted by Anonymous on 2010-10-18:
she said she was fairly certain the 20 transactions had hasborowns. Since its breakfast, more than like ly I can agree with that statement. Hasbrowns in the morning are like French Fries in the afternoon.
Posted by Anonymous on 2010-10-18:
"fairly certain" is still an assumption nonetheless. Sounds like the weatherman being fairly certain it's going to rain. We all know how accurate they can be at times!
Posted by Anonymous on 2010-10-18:
now wait a minute, PM. Isn't the pot calling the kettle black here? You're also assuming you know what she saw. So you're no better.
Posted by Anonymous on 2010-10-18:
If the OP can sit in her car, parked in the front of the restaurant, and see through the front wall/window, through the lobby, over the counter, and around the corner to the fryer...then I owe both her and you an apology. But I think for now, I'll bite my tongue on giving that out.
Posted by skelly39 on 2010-10-18:
Not to add fuel to the fire, but I can see through the front door of any fast food restaurant when I have to pull ahead. Aside from that, I agree with Prince that it's a reasonable assumption that at least one person got hash browns. I don't see why we have to dissect the OP's story. Unless posters make really outrageous claims, I think we should give them the benefit of the doubt. Besides that, it does not take 15 minutes to make hash browns.
Posted by trp2hevn on 2010-10-18:
Ok what if the OP saw, say "certain person A" enter the restaurant after the OP's order was placed (while waiting 10 minutes in the car), and upon entering the restaurant in which you have to walk through the dining room to get to the counter, the OP sees "certain person A" sitting at a table with their breakfast order that includes hashbrowns. Hopefully this may be a theory that some will accept as to how the OP might have known that other patrons orders were dispensed before the OP's.
Posted by Anonymous on 2010-10-18:
The discussion was over the OP's choice of vocabulary. They claimed to have "felt fairly certain". That is very subjective. It is an assumption. While I would probably make the same assumption if it were me in line, it is still an assumption at the end of the day.
Posted by Anonymous on 2010-10-18:
What does it matter the choice of words used? She also stated she went inside as she clearly stated in her review, and saw the same thing.

The real issue here was poor customer service. It doesn't matter if the OP thought everyone else was being served before her and was completely wrong, she was treated poorly. Kudos to the OP for addressing her concerns in a calm, professional manner and for recognizing the manager's respectful response to her.
Posted by Anonymous on 2010-10-18:
Kudos to the OP for speaking up and thank you for the well written review. So many times we just swallow this poor treatment and move on. If this happens to you again, I suggest you just request a refund. Do NOT eat the food. Just trust me on that ;-)
Posted by Ytropious on 2010-10-18:
OP, there are enough people out of work in this economy. I don't think you need to hound BK to fire this manager. You have no idea what kind of day she was having. No one deserves to be fired because one person was upset over hash browns. I've had complaints and I've had compliments. Do I deserve to be fired from my job because someone complained? I don't think so. As long as the manager is addressed, I don't think she she have to lose her job over this.
Posted by jktshff1 on 2010-10-18:
The employee in question should be disciplined in some manner if this was the way it went down.
Posted by Venice09 on 2010-10-18:
This is an excellent review, well-written, easy to follow, great points, everything that makes a review worth reading. I can't help but agree with your opinions because they are set forth so clearly and believably.

I feel sorry for the new general manager. She certainly has her work cut out for her. I hope she isn't the one who ends up leaving. It sounds like this location really needs her professionalism and work ethic.

Great job on the review and on the way you handled the problem.

Very helpful on all counts.
Posted by Anonymous on 2010-10-18:
BTW, when they ask me to pull up I politely decline. What I find happens is they bring out the order and forget something - no sauces or napkins or straws or sometimes even missing food. Then, as if I have not already been inconvenienced enough, I have to pull back around and come thru again making the food cold. So when they ask me to pull up, I give them the crazy as hell look and say NO, thank you! I'll just stay right here and roll the window up. They don't know how to handle that and it usually makes them haul tail on your order to get you out of there before you go postal or something.
Posted by bcd on 2010-10-18:
I would expect that more than 5% (one out of twenty) of the breakfast orders include hash browns. It is apparent that the OP’s order was forgotten or neglected. One major drawback to pulling forward and waiting is that part of the order is bagged and getting cold while waiting on the order to be completed. Very good review.
Posted by ontario_girl on 2010-10-19:
I don't necessarily agree with the "pull forward" action but I also see how it's necessary in certain situations. I used to work in a coffee shop and I'd have one drive-thru customer order 6 sandwich combos, each with different toppings, and 3 medium coffees, 5 large coffees and a dozen donuts. Then the person in the car behind them would order a single coffee. It would kind of suck for the person in the second car to have to wait all that time for the first person's order to be made, just so they could get one coffee. I would politely request the first car pull forward so I could serve the person in the second car their coffee and they could move on with their day.
Posted by Ytropious on 2010-10-22:
Anyone who says no to pulling up is just being inconsiderate to everyone behind them. Happened at Arby's recently. I was celebrating my promotion at work and went into the drive through for a chocolate turnover. Some jagoff said no to pulling forward and I was forced to wait forever for MY chocolate turnover, which was already done and ready to go. Don't punish the store, don't punish the people behind you, don't have a me me me attitude, just pull forward! YOU wouldn't want to be trapped behind you.
Posted by bcd on 2010-10-22:
Ytropious,

I agree with your comment but prior to paying for an order a customer should be informed that their order will be delayed.
Posted by myexperiences on 2010-11-18:
Just out of curiosity, what was your full order? Did you order the hash browns without salt (do they put salt on em, I'm never up early enough for breakfast) which would have caused them to need to make a special new batch, etc...
Could be relevant to how long it took, or even that you saw other (salted) hash browns going out.
Posted by LuvBreathing on 2010-11-18:
I went to a local Burger King, and discovered that ordering what I wanted individually, was 22 cents cheaper. The manager told me it would be cheaper to buy the combo. I pointed out that the combo price was higher than the individually-priced items, and he continued to argue with me. I reported this incident to the Corporate Office, and all they did was send me a coupon to get a burger for $1.00. It appears to me that the lack of Customer Service, and non-caring attitude starts at the top. You can tell by past TV Commercials, that BK doesn't have their act together.. Some commercials were filled with sexual innuendos, and attempted murder by trying to run over the King with a car. Children watch this stuff,and even though I voiced my protest with Burger King, they sent me another $1.00 coupon. They totally lost my business.
Posted by Anonymous on 2010-11-18:
dbtaylor> That was my point! If that's how you'd spend your breakfast time, then fine, but don't condemn everyone else and irrationally stereotype them as fat and lazy. The OP's post was about service time, and shouldn't be shunned because they chose a drive-thru breakfast over your organic feast at home.
Posted by dbtaylor on 2010-11-18:
momsey the relevance is the act of going inside to make sure you are getting what you order and all this could have been avoided, also believe me when I tell you the drive through orders get bad treatment... why? because 98% just drive away, I prefer face to face contact. My son worked at one of these "fast food places" and what he told me about the drive through food is the reason I stopped using it, and why he quit!
Posted by chenbo on 2010-11-18:
I believe I'd have done the same if I received that kind of treatment. Great review.
Posted by Anonymous on 2010-11-18:
You can just as easily check your order at the drive-thru before driving off db.
Posted by Anonymous on 2010-11-18:
I always check mine. I do it very quickly as to not hold up the line, but nonetheless, I will make a quick check to ensure my order is complete and correct. So much easier to deal with it right then and there.
Posted by dbtaylor on 2010-11-18:
Bud- true and I'm sorry I do enjoy good service and an occasional breakfast combo, however I do go in sit down and enjoy it. I guess what I'm trying to express is alot of time the fastest way is not always the best bet.... slow down and enjoy the ride
Posted by jangleton on 2010-11-19:
I believe that you should get off your car seat, walk the few feet inside and order your food and wait. It is more personable, it allows for some exercise and you may find you get your order faster - I always do! It is so funny to see those come around the same time I walk into the store still not served after I leave with my order.

As you may get from this , I am not too impressed with the fast food nation; oh I go there now and then , but to see people get this kind of food while sitting in their car waiting for it is really disgusting and the height of laziness.

Posted by Anonymous on 2010-11-19:
Good for you jangleton! Have you ever worn heels all day? Have you ever had to hold a toddler's hand and unhitch an infant to go inside and get your food?
Posted by jangleton on 2010-11-19:
sorry incrediblelee. Thats different
Posted by jktshff1 on 2010-11-19:
What does different have to do with the post. Good post, well written, BK dropped the ball on this one. What is the use of a drive thru if it don't work? BTW....I do not use drive thru
Posted by MacNasty on 2010-11-21:
Burger King is steadily going down the tube, not just in Ohio but New Jersey as well. Suffice it to say that $8 an hour does not buy you much in the way of competent fast food employees. It is a national trend. I am happy to say that the BK restaurant that displayed similiar traits and also served up badly prepared food, went out of business a few months ago. It was located in Somers Point, NJ.
Posted by Anonymous on 2010-11-21:
Would never have thought Somers Point had a bad ANYthing. It used to be all the rage.
Posted by hermy on 2013-06-09:
burger king on air port hurghada nooooooooooo good iwant ask why becouse i like burgerking very derty and all stuff not smail i think all stuff have big problem thank you
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DISCRIMINATION
Posted by on 10/30/2001
HOUSTON, TEXAS -- I HAD A FEW INCIDENTS WITH AN ASSISTENT MANAGER FROM A BURGER KING RESTAURANT IN HOUSTON TEXAS (FONDREN) THAT I CONSIDER DISCRIMINATORY.

THE FIRST INCIDENT OCCURED COUPLE OF YEARS BACK. SHE LAUGHED AT ME AND SAID THAT SHE COULD NOT UNDERSTAND WHAT I WAS SAYING TO HER WHEN I WAS PLACING MY ORDER AFTER REPEATING THE ORDER SEVERAL TIMES. SHE KEPT GRABING HER EAR AND SAYING 'I CANT HEAR YOU. I CAN'T UNDERSTAND YOU.' SHE KEPT SAYING THIS OVER AND OVER.

SHE ACTED AS IF I HAD SPEECH IMPAIRMENT, HOWEVER I DO NOT HAVE A PROBLEM WITH MY SPEECH.

I COME FROM A HISPANIC BACKGROUND, AS FOR THIS PERSON HER BACKGROUND IS AFRO/AMERICAN OR BLACK.

I CALLED THE RESTAURANT MANAGER OF THAT LOCATION BUT SHE ANSWERED AND MADE FUN OF ME AND HANG-UP THE PHONE. I WROTE TO THE CORPORATE OFFICE, BUT NEVER GOT ANY RESPONSE.

I STOPPED GOING TO BURGER KING AND I SHIFT MY PREFERENCE TO OTHER RESTAURANTS THAT SHOWED BETTER TREATMENT TO THEIR CUSTOMERS.

RECENTLY, MY DAD INVITED US TO BURGER KING ONE NIGHT AFTER COMING FROM WORK, 10/29/01 AT 9:35 P.M., BUT ASKED ME AND MY SISTER TO GO AND GET IT. I WAS VERY RELACTANT THOUGH I WENT ANYWAY.

WE ORDERED AT DRIVE-THUR, WE WERE THE ONLY CUSTOMERS AT THAT MOMENT. AFTER I PAID TO THE CASHIER, THE SAME ASSISTANT MANAGER WAS THERE. SHE SAW ME AND RECOGNIZED ME AS I RECOGNIZED HER AS WELL. ANOTHER CAR DROVE UP BEHIND US. SHE TOLD THE CASHIER TO MOVE US UP FRONT. HE TOLD ME THAT HE WAS GOING TO BRING THE FOOD. WE MOVED UP FRONT THE BUILDING. THE OTHER CAR LEFT. FEW MOMENTS SOMEONE WAS BANGING AT THE DOOR OF THE BUILDING FROM INSIDE REALLY HARD. I HEARD A VOICE AND I TURNED AROUND WHEN I SAW THE ASSISTANT MANAGER. SHE RUDELY AND VERY UNPOLITELY 'TOLD' ME TO MOVE UP AGAIN BACK TO THE DRIVE-THRU WINDOW THAT I WAS GOING TO GET MY FOOD THERE. I ASKED, 'SO WHY DID YOU MOVE ME? SHE ANSWERED 'HE SHOULD HAVE TOLD YOU TO PARK ON THE SIDE AND WALK TO THE DRIVE-THRU WINDOW AND PICK UP YOUR ORDER THERE.' SHE WENT IN AND LOCKED THE DOOR. SO I DROVE BACK TO THE WINDOW. I ASKED THE CASHIER THAT IF SHE DISCRIMINATED AMOUNG CUSTOMERS ACCORDING TO THEIR RACE AND ETHNIC GROUPS. THE CASHIER TOLD ME THAT 'SHE HAD SAID FOR ME TO PARK AND WALK TO THE DRIVE-THRU WINDOW AND PICK UP MY FOOD THERE. HE HAD MADE A MISTAKE WHEN HE SAID THAT THEY WERE GOING TO TAKE IT TO ME.'

AS FAR AS I KNOW RESTAURANTS HAVE THE POLICY THAT LATE AT NIGHT AFTER THEY CLOSE THE INSIDE LOBBY THEY ONLY TAKE ORDERS THROUGH DRIVE-THRU. BUT THEY 'DO NOT' TAKE ORDERS, OR GIVE ORDERS OR ANY OTHER TRANSACTION TO 'ANYONE' WALKING. SO, WHY WAS I AN EXCEPTION THIS TIME? CAN SOMEONE ANSWER ME THIS QUESTION?





To help keep me as a potential future customer, I would like the following:

IF MY CASE HAD MERIT OR ANY POSSIBILITY TO FILE A FORMAL COMPLAINT AND SUE BURGER KING I WOULD DO IT. I BELIEVE THAT NO MATTER HOW DIFFERENT WE ARE, NO ONE HAS THE RIGHT TO MISTREAT ANY PERSON BECAUSE OF THE WAY THAT PERSON LOOKS OR SPEAKS.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2001-11-15:
I would speak to the manager if I were you.
Posted by Anonymous on 2003-05-07:
That manager should be fired! Her behavior is rude, unprofessional and definitely discriminatory. I've worked in management and I would never treat any of my customers like this, regardless of their race, disability (real or perceived)and appearance - though it's not always easy. (I have a problem with people who wear tattoos, wear multiple body piercings and use the f-word all the time.)
Posted by Anonymous on 2003-10-06:
I work for a Taco bell in michigan. when minorities or people with speach impediments come in i do admit i do have problems understanding them. But i focus hard on trying to understand them so that i can make it right. I am polite. I have taken orders from people whom are deaf, or speak poor english, and best of all, they left happy. I do feel yer case is definately discrimination however. You see, she wasnt even really trying to understand you, wasnt trying to make it right, just make an ass of you which is unacceptable at any position in the company, crew or management. It seems all burger kings around me are poorly run. The only reason i use to eat there is cause i had a "hook up" and free fast food is the best thing in da world, mostly cause its free. But i better shut up now. You have witnesses, call the BBB! call a lawyer! You deserve respect too, dont let them abuse you, show them you are willing to stand up for yourself!
Posted by Anonymous on 2003-12-15:
I feel this kind of treatment towards customers is so evil, so ugly, so rude! There is no words to describe when one goes into Burger King to have a nice time satisfying your appetite but, the worst happens!!! I know because I have been discriminated and my Daughter and Husband like wise. I'm so so pissed and will be contacting anyone and every avenue to solve this problem especially with Burger King! p.s. by the way, I am Asian
Posted by davie7 on 2004-02-10:
If I were in this person's shoes, I would go right to the top. If nothing is done,then I would sue the hell out of them. No reason to treat anyone like this. Especially, when you rely on customers for your paycheck. Someday, these rude SOB's will pay the price.
Posted by Anonymous on 2007-03-22:
Sp wjem dod upi get fired from this location.
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BIG STUPID COMMERCIAL
Posted by Better Advertising on 04/02/2006
GEORGIA -- Big Stupid Commercial....

I remember when TV was Black and White, Advertising was simple and uncomplicated, when watching a television commercial you would leave with a good feeling about the companies products and perhaps you would go out and buy from that company.

Not so with The new Burger King, Big %ucking Chicken...

As soon as I see this commercial I turn the channel...

Some suggest that this is a good method to get a customers attention.

However I would like to suggest that it does nothing for me.

It does not create interest in the product, in fact it does the opposite.

I do not want to even think about Burger King.

I think they should have stayed in the private market, because if this is what the stock market does for a food company, then they can keep their stock.

I think an apology to long time Burger King Fans is in order.

Here's to the new Burger King Commercial, GOODBY, Big %ucking CHICKEN!




     
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Posted by viperpa33s on 2006-04-02:
You ever hear the Grape Nuts commercial? Hearing that guy crunch crunch crunch makes your skin cringe.
Posted by DebtorBasher on 2006-04-02:
The Burger King commercials...just when you think they can't get worse...they do!
Posted by Anonymous on 2006-04-02:
That’s why I got cable.. so I could see more stupid, dumb ass, endless, mind numbing, million-dollar television commercial!!!!!!!!!!!!!!!!!
O, gee um Excuse me…….
Posted by Anonymous on 2006-04-03:
viper I agree! I hate any commercial where you have to listen to people chew..I think it is a Hardy's commercial with a girl in a truck chewing and licking her fingers, that makes me want to turn the channel, it doesn't make me want to go to Hardys.
Posted by Anonymous on 2006-04-03:
*sigh* If you don't like what you are seeing on TV, CHANGE THE CHANNEL!!!! How many times do I have to say that? Jeez!
Posted by CobraCat77 on 2006-04-03:
Why would Burger King use such a commercial?? I mean, it's not proven or anything that SHOCK VALUE increases ratings!
Posted by DORCAS on 2006-04-06:
There are some fun sites where you can go and rant about stupid commercials. It's also not realistic to change the channel during stupid commercials, cause all you get are MORE stupid commercials and you would have to sit with the remote in your hand almost the whole time. Sorry maintain, I know what your saying but I guess I'm usually cooking or cleaning while the tv is on and I just can't change the channel all the time.
Posted by DebtorBasher on 2006-04-08:
can you share some of those sites with us? I'd love to check them out.
Posted by beanbagbritches on 2006-05-10:
I happen to think the Buckin Chicken is hilarious! It's nice to see happy advertizing, not disgusting Hardees thickburger ads. Those are a heart attack on a bun.
Posted by Anonymous on 2006-06-05:
It's not so funny when your 2 year old kid sings Big "F" ucking chicken not knowing the differance to say big "B" ucking Chicken. Especially when some kids so young don't that "Truck" is not pronounced "F"ruck.
Posted by qtm on 2006-06-28:
Ok, it's a dumb commercial. But it's not F'ing, but HUCKING. It means getting airborne off a ramp, used in motocross, mountain biking, skateboarding.

Dumb commercial, I'm surprised they haven't pulled it because everyone thinks they are saying F'ing.
Posted by Anonymous on 2007-04-08:
Get your parents to have your ears tested, they are saying hucking. What's wrong with your ears, did your parents make you go deaf by beating you on the side of your head.
Posted by myndstyne on 2009-05-09:
well you smarties saying its hucking, not everyone does skateboards now do we,and we know - you know -and i know they know- what they expected to happen,
the F being substituted for the H.
dont try to kid yourself and act like they didnt think it through,you must not have kids or this would bug you too,if my kids were small id would be explaining it,which i should not need to do over a stupid commercial
BURGER KINGs bigwigs just want the attention they getting.
Posted by Telber on 2013-06-07:
Burger King needs to immediately fire its advertising agency. All, I mean All of their commercials are just stupid. The scary guy who dresses up like a King. Should I go on?
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Commercials are disgusting
Posted by Deby1961 on 03/15/2006
As if the plastic king waking up next to the man in bed and the peeping tom king were not bad enough, now there is a commercial that has the term "big bucking chicken" in it that I'm sure nobody misses the innuendo. This company is disgusting and has no business even selling children's toys in its establishment. I stopped eating there because when I see the building I think of the commercials which sicken me and there is no way I would ever contribute one penny of my money to the owners of this establishment. Didn't this company used to have a cute little cartoon character advertising its food once upon a long time ago?

I would think Burger King would lose a lot of money because of such idiotic ads. Nobody wants to think of a food establishment as 'gross'
     
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Posted by tura on 2006-03-15:
I have always preferred B.K. over Mcdonalds but,it has been over a year since I have been there due to their commercials content.I would never buy a kids meal from a place "Where the breasts grow on trees."
Posted by squeekie on 2006-03-15:
Big bucking chicken? I haven't seen that one. It is pretty bad. I prefer wendy's and stopped eating BK when they changed the fries. it has been years since I have eaten there. and yes there used to be a little cartoon king for BK.
Posted by Anonymous on 2006-03-15:
*sigh* How may times do I have to say this???? If you don't like what you are seeing on TV, CHANGE THE CHANNEL!!!!
Posted by Anonymous on 2006-03-15:
I prefer Jack in the Box, they know how to treat their customers, particularly the ones in the drive-thru.
Posted by Hugh_Jorgen on 2006-03-15:
My, what a hyper-sensitive bunch. It's just a commercial, deal with it.
Posted by Anonymous on 2006-03-15:
Well debi61, does that mean that you won't be holding up the line so that I can order a "Whopper with cheese" tonight? The "King" thanks you for the free "plug".
Posted by Ponie on 2006-03-15:
Gosh, I never knew they sold kids toys there. I always thought they gave them away free. Shows how much I know! I think the King is kinda cute. The other commercials are, too. I know I shouldn't expect this of a burger place, but I just love their fish sandwich--Valvoline and all.
Posted by Anonymous on 2006-03-15:
The BK Spicy Fish Sandwich is pretty good.
Posted by Anonymous on 2006-03-15:
Have they started selling wings yet?
Posted by KenPC on 2006-03-15:
I have to cast my vote with those who think BK crossed the line this time. It's pretty tasteless. What does that say about their opinion of you, the consumer?
Posted by Anonymous on 2006-03-15:
No wings yet p-dub. I don't find the commercials offensive at all but Mr. pirate gets very upset about those Geico commercials making fun of people that live in caves.
Posted by CrazyRedHead on 2006-03-15:
"As if the plastic king waking up next to the man in bed and the peeping tom king were not bad enough, now there is a commercial that has the term "big bucking chicken" in it that I'm sure nobody misses the inuendo."

deby1961, get your mind out of the gutter and for goodness sakes change the channel if you don't like the commercial.
Posted by Anonymous on 2006-03-15:
Ha-ha!
Posted by Anonymous on 2006-03-18:
I saw that commercial last night, and I failed to see any "inuendo". Like crazyreadhead said, I think that deby1961 needs to get her mind out of the gutter!
Posted by Better Advertising on 2006-04-02:
Excellent Analogy,

I feel the same way, I believe that the majority of consumers that see this terrible commercial will feel the same, one thing for sure watch for the stock price to take a huge drop.

I for one will not visit this company.

Thank you for validating my opinion of this big stupid commercial

Posted by the cynic on 2006-04-04:
Jesus Christ, people, what are you, shills for the Christian Right? Take a chill pill.
Posted by Starlord on 2007-05-28:
People don't seem to realize that there are two controls on their TV sets. One changes the channel, while the other, of all things, turns the TV off. Will miracles never cease?
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Bad sandwich , poor customer service skills from store manager.
Posted by Sherrytaylor30 on 03/16/2004
CLACKAMAS, OREGON -- I was polite in telling them that i had recieved an old sandwich, either that or there grease in the fryers was old. After waiting a few minutes they made me a new sandwich. Imagine my surprise when it looked the same as the one i just returned. The manager informed me that the fryers where cleaned that morning. I agreed with that because my onion rings where golden brown but the fryers for the chicken sandwich could not have been clean, the chicken patty itself was a very dark brown(like it had either been cooked for to long or that the grease was old.) I pulled it in half and took two bites out of the center, it tasted like dirt. When i went up to return the sandwich and ask for my money back the manager had insisted on the fact that i had ate a third of it already so i could not have my money back. When i asked for the store managers number to complain she told me that i would just get her because she was the store manager. So i came onto the web to lodge a formal complaint but i cant seem to find the corporations web site for complaints so i thought i would at least get it out to the general public. The burger king in clackamas, Oregon by the town center is not friendly nor does it provide good edible (fried) foods.
     
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Posted by kapapineau on 2004-03-17:
one bite and you should know to have it remade. 99% of restaurant managers will not give money back if you have eaten more than 1 or 2 bites. Its the I want something free if I complain morons that create the informal policy.
Posted by JBBunger on 2004-03-17:
BK Sucks,they direct their marketing toward the "urban" customer...thats why they are going BK as in Chapter 7. These Cadillac driving customers do not have any allegiance to any particular establishment, unless they sell crack!
Posted by Kalypso on 2004-04-07:
Do processed chicken parts taste like dirt?
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Complaint about the web site
Posted by Bow on 04/28/2011
The web site www.mybkexperience.com to get a code does not work. I have tried for 4 days and it still do not work. How you going used the web site to get a code.

Please reply.
     
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Posted by MRM on 2011-04-28:
Try this link: https://www.mybkexperience.com/
You need to include https. Toodles...
Posted by oldisgood on 2011-04-28:
i just typed in mybkexperience.com (without the www or https and it worked. Maybe they have fixed the error
Posted by MRM on 2011-04-28:
Yea, it seems that they fix the error when I pasted the original link by OP.
Posted by MRM on 2011-04-28:
This complaint can now be converted to a compliment as the issue has been resolved.
Posted by del on 2011-06-19:
I am also trying to do the survey and the website is down. I urge each customer that gets food from BK to look at their receipts. You are being charged more than what is posted on the menu board. When I questioned the cashier she had some lame excuse that it was tax. I looked over it again and it wasn't tax, unless they charge twice for the tax. Not once did the Manager come out of the back and try and resolve the matter. I have been in management many years and this is definitely not how it should of been handled. The Cashier brought out fifty cents and stated that the manager said that is all we were owed and walked away. No apology for the mistake and that the problem would be corrected.
Posted by sylvia Burtc hell on 2011-12-29:
my b un for my fish on number #12 was so hard,
never go their again
In East Windsor,conn








Posted by anna on 2012-07-08:
the burger king in madison heights michigan is the worse they make your food wrong and then husband went back and said u put onions on this she is allergic the girl took off onions and tried to give it back my husband said u need to make it over the manager started yelling for her to make it over.....
Posted by Vicki Acree on 2012-08-13:
I have tried twice to get the code and I get turned down. It hasn't been a full day since I visited Burger King and got a meal. What is going on?
Posted by Vicki Acre on 2012-08-13:
I commented earlier but forgot to put my email. So here it is: vacree051056@gmail.com. Please email me and let me know what to do. I visited yesterday ( 08/12/12 @ 1:10 pm and got a meal but the survey won't let me go through to get my code. Please tell me what I need to do. Thank you very much.
Posted by Warren on 2012-09-13:
I went to Hickam Air Force Base Burger King with a code (CF00897) for either a free original chicken or whopper sandwich. Got the code # from taking a survey (receipt from recent visit) Cashier told me that the code must have 6 numbers "Is it correct?" I got the numbers out of the computer after taking a survey.
Posted by joe on 2013-04-11:
Visited B.k. in frankenmuth,MI ordered a original chicken sandwich meal when i started to eat my sandwich noticed what little bit of lettuce was on it (4 chunks) was rotten lettuce. Never go their again.Very dissapointed almost 7$ for the meal what a joke!!!
Posted by celeste on 2013-05-15:
The apple pies from burger king on union was no good at all very very poor
Posted by mariana on 2013-06-27:
6882stote.good services ,mgr name Marcy so good person she'have clean restaurant, great service ...
Posted by mary on 2013-07-30:
me and my son came in to burger king on 600 28st s.e and we where very happy we had got are food very fast and the gril was very good at what she did she was nice in all kinds a ways her name was jessica she ran her but off and the boy in kinchen i dont knoe his name bet he was good to thay work togerth to get it done good job gays
Posted by Harold on 2013-08-29:
everything good, but the price you see at the drive through is not what you pay, I told the girl after she called the $ 4.79 out the sign said $4.59 and she still charged me $4.79 for each ,so I went back to the drive through speaker to confirm to her the price [ there was no I'll make it right or thank you ] it was I'll tell them, then laughter. store#09447 time 3:27 pm date 08/29/2013
Posted by wendy gavin on 2013-09-15:
I visited a BK yesterday 09/14/13 went to the website indicated and it stated that the offer was discontinued.I consider this a spam and not trustworthy.e-mail-wlg1469@att.net
Posted by betty boyles on 2013-10-28:
I shop at the burger King near where i live and go to church. i love the whoppers. i can not get the code for a free whopper.. what is wrong. i went on the computer and some one had posted the code numbers, as i am a christian i could not copy it for a free whopper. it had all you alpha letters for a full year. it pays to be honest even if i did not get a free whopper. help.
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Rude about no tomato
Posted by Ignats on 03/18/2010
INDIANAPOLIS, INDIANA -- I went to Burger King to get my husband and son a sandwich because my husband had received a flier and the picture of one of there new extra large burgers with everything on it had made my husband hungry. When I was waiting for the sandwiches the woman in front of me complained that there was no tomato on her salad. The manager informed her there were no tomatoes. The customer then complained that there also was no carrots on her salad. The manager said it was not supposed to come with carrots that it was a house salad.

That got me wondering whether the sandwiches I had ordered would come with everything like they were supposed to. When I got the sandwiches (to go) I took the bag to a nearby table and inspected one of them. No Tomatoes. I asked the manager if I could get tomatoes on the sandwiches and he said "Did you read the sign" and pointed back to the beginning of the line. I said no and asked about the tomatoes again and he said they were having a hard time getting them. I told him that he should tell people when they order that there are no tomatoes available. He said again that I should read the sign. I said I didn't want to read the sign that I was trying to talk to him. He said that I could talk to his supervisor if I wanted his phone number. I felt that this was very rude of the manager (Carmelo). I came in to get sandwiches with everything on them. Not to get hassled or tricked into buying a product that was not advertised. The flier had a picture with tomatoes, their picture above the counter showed the sandwich with a tomato and I shouldn't be expected to have to read their signs to see if I am going to get something other than what was advertised. They should change their picture on their flier's and above the counter or at the very least inform the customer when purchasing a product. Instead of being contrite or apologetic (as I feel they should have been) for trying to pass off a lesser product for the same price they were rude. When I told him I thought they should inform the customer that there was no tomatoes before the purchase was made or lower their prices he once again said I should read the sign or talk to his supervisor. I turned to walk out and as I was walking out the manager and a female employee (Chris)were giggling and smirking about the situation. I informed the manager that I had changed my mind that I would take his supervisor's number (Phil) to report their rudeness, smirks and laughing. I told him I wanted his name and the girls name. He refused to give me the girls name saying that she hadn't done anything to me. I said you know that's not true because you were just smirking along with her. He gave me the girls first name and his first name and said if I wanted anything else I could talk to his supervisor. I left a message with the supervisor and have not heard back.

I went to McDonalds to get a fish sandwich for myself right after this incident and out of curiosity asked if there extra large sandwich came with tomato on it and they said yes. It was nice to be treated with respect at McDonalds.

     
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Posted by Ytropious on 2010-03-18:
There are fliers up at every fast food place about the tomatoes. They aren't going to amend every picture of every sandwich to remove tomatoes when there are none available. You did not read the sign, he did not have to inform you of anything at the time of ordering since it is within reason that the patron should see and acknowledge the sign before ordering. No tomatoes on the sandwich is not the end of the world. I think you're being a little unreasonable about it.
Posted by Anonymous on 2010-03-18:
Why should they have to say anything if there's a sign, right there, saying exactly that?
There's Wendy's, I frequent, that has two signs in the drive-through, and one sign each, post at the two windows.
I haven't been inside, but sure there's multiple signs there as well.
Posted by Anonymous on 2010-03-18:
I always take the tomatoes out of my sandwich.

op it would of done u good to read the sigh.
Posted by Anonymous on 2010-03-18:
Agree on the sign reading. The menus are posted, as well. People can't expect the CSR to recite the entire menu to each and every customer. Signs are posted for ALL people to read, even those that think they may be special or it doesn't apply to them.

That being said, it wouldn't take much effort on the part of the order taker to say, "We're out of tomaotoes." I mean, it's only 4 words. 5 if you want to get technical.
Posted by FlShopper on 2010-03-18:
You mentioned several times that you told the managers that the customers should've been notified about the lack of tomatoes, but yet you dismiss the fact that customers were, in fact, notified about it via the signs.
Sorry, but I can't see where BK did anything wrong here.
Posted by Anonymous on 2010-03-18:
I wonder why the store ran out.
Posted by Venice09 on 2010-03-18:
I was just at the supermarket and they had all the tomatoes you want.. at a premium price! Fast food places can probably get tomatoes, but it would be cost prohibitive. Posting a sign is sufficient, and you can't expect them to change the pictures/menu for something that is only temporary. That's the purpose of a sign. You need to be a little more reasonable.

And yes, McDonalds told you that the sandwich comes with tomatoes but might have neglected to mention that they are temporarily out.
Posted by PepperElf on 2010-03-19:
i don't see what they did wrong either

yes the op is upset BUT they did put up a sign

it is not their fault if she ignored it
Posted by andbran on 2010-03-19:
did you think the sign did not apply to you?
Posted by Anonymous on 2010-03-19:
If the sign had not been posted then the OP would have a valid claim, but for whatever reason they didn't read it, or didn't see it, or they were not paying attention. It is anyones guess. I do like tomato on my sandwich but it's not the end of the world if they are not available. I would be pleased if the only thing that went wrong in my day is the unavailability of tomato on a burger.
Posted by Anonymous on 2010-03-19:
Re-reading it, the sandwiches were to go. Just put a tomato slice on when you get home. Shouldn't have to do that but if they don't have any tomatoes, you gotta do what you gotta do.
Posted by RedDazes on 2010-03-19:
People put signs up for a reason...if you walk into a place of food and you notice a sign that doesn't belong... READ IT! FOR THE LOVE OF PEAS! I can't tell you how frustrating it is when you spend time, making the signs, waist your money printing the signs, make them big make them colorful make them HARD TO MISS... and no one reads them and you end up repeating yourself to five thousand people just because 'they shouldn't have to read the signs'

On another note..
Why do I have a feeling that the store personnel were actually polite in the beginning and OC was not, and the whole thing digressed from there?

Posted by Anonymous on 2010-03-19:
What is OC stand for? I'm guessing you are referring to the original poster which I abbreviate as OP.
Posted by Starlord on 2010-03-19:
Ignatz, I am sorry, but this post made me ashamed to be from Indy originally. the sign was posted and clearly visible. the manager asked you twice to read the sign, but no, you have to get on your high horse and say you don't want to read a sign. FYI, I just saw in the news that Florida lost 70% of the tomato crop, due to freezes. You need to cut back on the attitude and realize that it is a hard time, but that BK is not going to post totally new pictures because of a tem,porary condition. Yes, there was rudeness here, but it came from you.
Posted by Venice09 on 2010-03-19:
Actually, the OP knew that her sandwich would not have tomatoes on it because she heard the manager tell the person in front of her that they didn't have any tomatoes. She still asked the manager for tomatoes even though she knew they didn't have any. It just seems like she was determined to give the manager a hard time over something that was beyond his control. She didn't want to accept the fact that they had no tomatoes, and in her own words "didn't want to read the sign".

All that over a slice of tomato.
Posted by PepperElf on 2010-03-19:
in a way she was just trying to start a fight then?

and since when does not wanting to read a sign actually negate the sign?

Posted by DRVROFRED on 2010-03-19:
Well I got a traffic ticket today. I am wondering if the officer was upset due to the tomato shortage. On the "other" serious side I managed a Wendy's for several years. Yes, it happens for many reasons that you will run out of tomatos or hamb.buns, cheese and certain sodas. I'm sure you get my drift. There's no way the company could affort to alter every picture for a temp. problem. OH...HERE IT COMES...That's just stupid!!! WHEW! I see another customer wanting some type of refund or discount for not real reason. I wonder why happens if the weather man says it's gonna rain and it doesn't. Must he/she pay restitution for no rain and NO SIGN???
Posted by Venice09 on 2010-03-19:
I think she just wanted something that she knew was impossible to get, so instead she made an issue about the description on the menu/pictures, etc. Honestly, what is to be gained by doing that?
Posted by Anonymous on 2010-03-19:
No tomatatos. I suspect this is a much bigger problem for the people who are growing them, have had their crop ruined, and now have no money than for someone who wants her sandwich to look like a picture. Perspective is everythng, man.
Posted by Venice09 on 2010-03-19:
So true, sherdy. Whenever I feel the urge to complain I just turn on the news. It always reminds me how lucky I am. My life is far from perfect, but I have a roof over my head, heat and hot water and food in the refrigerator. I try not to make light of people's complaints, but sometimes you really do have to put things into perspective.
Posted by i_am_canadian on 2010-03-19:
So you wasted a considerable amount of your time, the manager's time and that of anyone who may have been waiting behind you over a tomato? You may have a lot of free time on your hands to spend with such petty concerns, but most of us do not. Your'e lucky that I wasn't the person behind you, you likely would have gotten an earful.
Posted by Anonymous on 2010-03-19:
The manager Carmelo sounds like a real peach. Just another of a generation who spent too much time being raised on TV, video games and text messaging. What kind of reply is, 'Did you read the sign' - Well of course not Carmelo or the customer wouldn't be asking. Ya know basic reasoning.

The problem today is that there are too many Carmelo's in the world on the front lines. People who haven't got the slightest clue how to tactfully interact with the public. I guess Carmelo feels its his birthright to be an ass. So be it. He'll never amount to anything anyway.

ignats, You are absolutely justified to feel slighted by the rude and ignorant way you were treated. If it were me I wouldn't go back there anymore. Who in their right mind wants to put up with rude smart ass behavior of the likes of Carmelo. Good review!


Posted by skelly39 on 2010-03-19:
Stew-Like Venice said, the OP heard the person in front of them complaining about lack of tomatoes and heard the BK employee say they were out. The OP was looking for a fight. She could have just as easily turned and walked out if tomatoes were the deal-breaker.
Posted by Anonymous on 2010-03-19:
skelly39, Correct me if I'm wrong but don't they use cherry tomatoes on salads and sliced tomatoes on hamburgers. It would be possible to run out of one and not the other.

Regardless though Carmelo the manager handled it completely wrong. Responding to the customer's question with a flippant 'Did you read the sign' shows Carmelo has no business dealing with the public.
Posted by Sheldonrs on 2010-03-19:
They have signs and you heard the other person asking about tomatoes and STILL you complain? If that's the case, did you ask if the sandwich had Aardvark kidneys on it? Cuz I'm betting that there were no signs for that and that nobody asked about them.
Posted by i_am_canadian on 2010-03-19:
Okay, Carmelo was perhaps a bit rude but consider that he may have answered the same question from 50 other people that day who also ignored the sign. He could have handled the situation with a lot more tact, but the customer shouldn't have picked a fight with him (as I gather from this he/she did.)
From the perspective of another customer, I also would not have appreciated having to wait who knows how long to place my order while this person argued with a shift supervisor over a slice of tomato.
Posted by skelly39 on 2010-03-19:
Stew, I don't know. I don't eat salads at Burger King, but if I heard the person in front of me complain about no tomatoes, and then I heard the employee say we don't have any tomatoes, and if there was a sign that said "we don't have any tomatoes", I would not throw a tantrum when I got no tomatoes. Judging by the OP's tone, I'm not sure that Carmelo was necessarily flippant or about ready to toss her out the window, but since we only have her version to go by, I will agree that he needs to learn to deal with an angry, entitled public if he's going to work in customer service.
Posted by momsey on 2010-03-19:
i_am_canadian....BA. You said all that needs to be said.
Posted by PepperElf on 2010-03-19:
not to mention there may have been other people who didn't bother reading signs
who then felt that "i didn't read it" means "it doesn't apply to me"
Posted by FlShopper on 2010-03-19:
I have a feeling that no matter what Carmelo did or said, the OP would've taken issue with it. She was mad, felt she was being "hassled and tricked", and it's really hard to reason or satisfy someone with a chip on her shoulders.
If she felt management was rude then by all means she should no longer take her business there. But the bottom line is that she was wrong about BK not notifying the customers.
Posted by i_am_canadian on 2010-03-19:
I think that a way to possibly diffuse this situation would have been to place the signs AT the registers if possible, rather than at the beginning of the queue. You'd still have the occassional complainer who claimed they didn't see it/chose to ignore it, but it would a lot harder to miss (as if it was really that hard to see at front end of the queue.)
Posted by Anonymous on 2010-03-19:
Good answer IAC and skell39.

I delivered pizza's during college in a college town no less. Anybody who's ever delivered pizzas can tell you that you deal with a lot of crap from customers sometimes justified and sometimes not so much. I don't care how old the pizza was or how screwed up things got or how irrational the customer I never had an irate customer I couldn't safely land. A little empathy, a smile, a bit of humor and a pat on the back. Works every time.

It's amazes me today that so many working with the customer don't even try. Sometimes all people want is to be heard and to be validated. Pretty simple.
Posted by i_am_canadian on 2010-03-19:
Thanks, Stew. Sometimes I am capable of them, you know :lol:.
Posted by skelly39 on 2010-03-19:
Totally agree, Stew. Sometimes you just have to suck it up and say "sorry" even when you're not or have no reason to be. I'll bet that conversation would have been about 15 minutes shorter had he just said that. I still think the OP is wrong, but I also think that this complaint wouldn't have been posted if he just held her hand a little.
Posted by Anonymous on 2010-03-19:
I'm amazed. 35 comments over tomatoes!
Posted by skelly39 on 2010-03-19:
Marymc, tomatoes are a contentious issue. Just ask the OP ;)
Posted by i_am_canadian on 2010-03-19:
It's not just about tomatoes anymore, though. This argument shall we say, spun out of control into a real 'he said/she said,' 'who's right and who's wrong.'
I think we can concur that both sides could have handled it a little bit better and that spending that much time arguing with a customer or employee over a hamburger topping is pretty ridiculous.
Posted by Anonymous on 2010-03-19:
Stew..humor may have worked in your college days with irates but it's not advised now. Maybe pizza irates and airline irates were a different breed but humor was not suggested in defusing irates in my biz.

Anyway, they had no tomatoes, she heard the conversation in front of her and their was a sign. Case closed in my opinion.
Posted by PepperElf on 2010-03-19:
more signs

eh. maybe but... in all honesty i saw one complaint over at PFB involving signs where the sign was at the register and the letter-writer *STILL* complained and said "it's not big enough" and said the sign should fill the entire window or something like that.


i think at that point it's more a case where no matter what the company does, they're going to be yelled at, and signs will still go unread
Posted by Skye on 2010-03-19:
It wouldn't be cost efficent to have to change all the photo's of food with tomatoes. Then you would be complaining how much all their menu items increased.

I don't understand, you heard them tell a customer they didn't put tomatoes on her salad, because they didn't have any available. You then examined your food, and when you found there weren't any tomatoes on your items, you went and spoke them. I don't understand what you wanted them to do? They told you, read the sign, and you said you didn't want to. That's just silly. Stop sweating the small stuff. Since they are having a hard time getting tomatoes, what did you expect them to do?? If it wasn't for the decent writing skills the poster has, I would swear this was Tabitha.

Posted by Inat on 2010-03-19:
from where would you like them to conjure tomatoes for your sandwich? If it is so bloody important for your hubby to have a falvorless tomoatoe, stop at the grocer on teh way homw
Posted by CrazyRedHead on 2010-03-19:
You should have read the sign. For all you know it could have said that you would get a crack in the head for any silly questions. With the trouble with tomatoes and other produce from the south you should bring your own tomatoes with you if you want them. I'm growing my own tomatoes and can now have fried green tomatoes since I started them kinda early. Tomatoes are easy to grow, even if you live in an apartment, as are some other produce.
Posted by Slimjim on 2010-03-19:
They ran out of tomatoes. They put up a sign. You got a burger without a slice of tomato. Is this really world wide web material? I'm guessing the fish had too much tartar on it too.
Posted by Ytropious on 2010-03-19:
I'm a huge fan of signs. I remember one time we were having a Pokemon download, which draws huge crowds, and Nintendo never sent us our download cartridge, meaning we could not do the download as scheduled and needed to wait a week later. I posted a sign about it over top of the large event sign right in front of the entrance to my section. You had to walk past the sign to get in. NO ONE wanted to read the sign and kept coming up to ask me how to download. After explaining the situation every couple of minutes, I got angry and started pointing them to go back to the sign at the entrance and read it. You can only stay friendly so long but I had other work to do and this was getting annoying.
Posted by i_am_canadian on 2010-03-19:
'If it wasn't for the decent writing skills the poster has, I would swear this was Tabitha.'

Tabitha? No. At least this person conducts themselves in a somewhat dignified manner and isn't demanding a lifetime supply of free food for her inconvenience.
There's also no mention of perpetually toddler-aged children that she must have sit on her lap and that ruin her meal.
Posted by Starlord on 2010-03-19:
I was first on the scene one day in Picacho, AZ when a young lady T-boned a family in a station wagon. When I asked if she was all right, all she would say was that there was no 'stop ahead sign on the frontage road. I pointed out that there were two 4' X 4' stop signs, one on each side of the one-way road. When the DPS officer arrived and I turned the accident over to him, we had a chuckled about people and signs. Sometimes I think sign painters are crooks, knowing no one will pay attention to signs. The worst thing a painter can do is put up a wet paint sign. Everyone just has to test it.
Posted by punxnotdead80 on 2010-03-19:
So why did you continue through the intersection, without stopping at the stop sign, thus causing the other driver to T-bone you?

"I don't want to read the signs. I shouldn't have to."
Posted by Venice09 on 2010-03-19:
Stew, I'm not willing to condemn Carmelo or call him an ass based on the review, which is dripping with attitude. How far was he supposed to bow to a customer who admittedly did not WANT to read the sign and only wanted to speak to him? She knew they had no tomatoes, she was angry and took it out on Carmelo. It's possible that we are not hearing the part of the story where he WAS tactful but to no avail. I wish I had been the next customer in line behind the OP. I'll bet it was quite interesting.
Posted by Anonymous on 2010-03-19:
I went to Wendy’s and they had a Sign at the Register saying they didn’t have any Tomatoes.

and sure enough I didn’t get any tomatoes with my bacon deluxe sandwich so I already knew by reading the sign. Its due to the Freeze that happened in Florida ruined the tomato crops.
Posted by Anonymous on 2010-03-19:
I went to Subway today and got tomatoes on my sammie
Posted by beanbagbritches on 2010-03-20:
"...because my husband had received a flier and the picture of one of there new extra large burgers with everything on it had made my husband hungry."

My husband gets hungry when he gets hungry...pictures don't turn him into a raving hunger-maniac. This sentence just made me giggle.
Posted by Ghost of former member on 2010-03-29:
They put up a sign clearly stating no tomatoes. What do you expect them to do, pay someone to stand at the door and inform everyone who comes in that they have no tomatoes? It's not their fault that you did not read the sign.

You sound like the person I had back in my call center days, complaining that his cable had been shut off for non-pay. He said he did not know his bill was past due. I told him the notification is on his bill. His response was he did not see it, it's not his fault that he did not read his bill.
Posted by melissa_blanton36@yahoo.com on 2010-03-30:
THIS IS TO ''ANGRY DENISE'',I WORK AT BURGER KING IN NEW CASTLE,INDIANA. AND TO YOUR REVIEW...WE DO SELL WATER...BOTTLED WATER AND CUP'S OF WATER. CUPS OF WATER ARE ONLY 25 CENTS.SO YES,SOME OF US DO HAVE WATER FOR OUR CUSTOMER'S.
Posted by Anonymous on 2010-03-30:
Melissa -- Who's Angry Denise? Are you sure you're commenting on the correct review?
Posted by PepperElf on 2010-03-30:
i dunno. i know there was a complaint over at pfb about a mcdonald's that didn't have water at the soda fountain and only sold water bottles

but other than that i'm not sure either....
Posted by Soaring Consumer on 2010-03-30:
Cups of water in all of the Burger Kings I've been to are free. Why the heck is your store charging for them?
Posted by melissa_blanton36@yahoo.com on 2010-04-09:
To the tomatoes complaint...i work for burger king and we have signs posted next to the cash register,and in drive through about the shortage of tomatoes,and we apologize for any problems concerning the issue with the tomatoes...it is not the employees fault...we just work there....complain to the head honcho's that own the company. And to ''soaring customer'',yes, we charge for cups pf ice water...we the employees have to pay for it as well.
Posted by melissa_blanton36@yahoo.com on 2010-04-09:
and to ''bearkatkitten'',YES...i know how to respond to a review.thank you
Posted by PepperElf on 2010-04-09:
I don't see any comments here about water or this Angry Denise...

Posted by Alain on 2010-04-09:
I don't think BKK really is too concerned about your latest response, Melissa. Just an observation.
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Have it your way - NOT!
Posted by Left4tx on 11/11/2005
MARSHALL, TEXAS -- For the 2nd time in 3 months I went to Burger King in Marshall TX. First time the drive through ordering was ok but I was asked to pull over and wait for my order. It took almost 10 minutes for the girl to bring the food to my car. I pulled over into the lot to check the food and found that they had forgotten my cheeseburger. I had to go inside and show them the receipt to get it. Second time was yesterday (11/10/05) and there were 2 vehicles pulled up in front of me blocking the way - they were waiting for their orders. It took 8 minutes for me to get my order. Guess what? They forgot the fries this time. I said the hell with it and just went home. Not worth parking and going inside to argue over them. The person who took my money didn't greet me or say thank you. Got home and the whopper I had was so salty that it was disgusting. I'm guessing the staff poured salt on it because I have never had a whopper in any other burger king that tasted like that. After 2 bites I threw it away. Overall, a rotten place to go. I will NEVER go back there.
     
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Posted by Ponie on 2005-11-12:
Yawn...Just don't go there anymore. Make your burgers at home. Twice in three months? I go to fast food joints about twice a WEEK!
Posted by Dr. Jeecheroo on 2005-11-12:
Burger King sucks. They used to be good, but now the chain is run down by a bunch of people living in the ghettos. Kind of like Winn-Dixie.
Posted by Anonymous on 2005-11-12:
How is it their fault that they were people in line ahead of you, which made you have to wait? Also, they gave you what you wanted (from what I can see without a problem) the first time, why didn't you just do that again? Of course they want to see your receipt. If they didn't require that, people would be going in there all the time, claiming that they were just there & did not get their fries, burger, etc. They are only protecting themselves by doing that.

Sounds to me like you need to come to the realization that the world does not revolve around you.
Posted by Anonymous on 2005-11-12:
Try email-ing them at their corporate office. You may get some free certificates, though, you'd have to wait in line for them again. Better yet, next time, go to the order point, order 10 bucks worth of food, then wait there for a second until somebody pulls up behind you, then drive off.
Posted by Anonymous on 2005-11-14:
Ha ha Pw. That'll teach'em, huh parrot brains?. Maybe WALKING in and ordering would help. Works for me!
Posted by Anonymous on 2005-11-14:
Whatever you say, Dungbeetle !
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complaint more or less
Posted by Un-happy about service on 09/06/2005
ALOHA, OREGON -- My family and nephew decided to go to BK on 9/5/2005 for dinner. When I arrived the cashier was not too friendly to start of with but I place my order anyways. We went to sit down and after about 4 minutes went back up to pick up our order. I took the tray but we were missing two whoppers so my nephew waited there for the two burgers at which time the cashier said to him " what are you waiting for!". She did not appoligize for the fact that we were short on the order and that she was rude to him, so she gave him the burgers again with no appologies. I asked him what took so long and he said that " the girl was rude to him and after he recieved the burgers, he said thank you and they ignored him". I sat there eating our food and I saw two cocausin women walked in and I watched them go through what I just did except for the missing food part. I noticed that some Hispanics came in next and that the whole burger king staff came out to welcome them and gave them the service that we should have gotten as a paying customer. Usually this event would not even bother me and I would just let it go but I do not discriminate and I expect not to ever get discreminated against in a restaurant or anywhere else. After seeing how they treated the hispanics customer do I realize that the whole staff was hispanics except for the manager. I wanted to speak to him but my wife told me to leave it alone and that we would never go there again and would recommend that no else eat there. The food was the same because it was made by the same francise but I wanted to voice out my frustration about experincing what I believe was dicremination because I was not of the same race as the staff. I would like to get feed back if anyone has experienced the same from this francise. I have tried to contact BK HQ but with no luck.
     
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Posted by ejack053824 on 2005-09-06:
You were right to leave it alone..they would have kicked your ass in front of your wife and kid!
Posted by AZJEM on 2005-09-07:
Your wife was right to just leave it alone. Saying something would have done nothing more than make you more upset. If indeed there was a racial problem then you wouldn't have changed their mind by saying anything. You have the right idea just to not go there anymore and find another place if you want to eat out.
Posted by Roadiebob on 2005-09-07:
Here is what we do. Make a note of any details you can get, for instance, your servers name, restaurant address, time of day etc and call the corp office. They will be very interested in your story. Also don’t patronize that restaurant again. You can take it one step farther and when you go to someplace that gives you great service, get all that same info and call the corporate office and tell them what a great experience you had. They will promote that kind of service and you may have a reliable place to go when that happens.
Best of luck to you
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