FLORIDA -- I stopped at your outlet at 776 International Drive Orlando FL and ordered 2 double cheeseburgers and off the menu a 16oz fountain drink. The server gave me a cup that was obviously smaller than 16 ounces. I questioned her but she insisted it was 16oz, so I asked for the manager. She also insisted it was a 16oz cup. It is the size of a standard 12oz can but they both insisted it was 16oz. First your employees could hardly speak English and when I told the manager (Menna) I would be writing a letter to Burger King she could have cared less. When I got home I measured the cup and as I thought it was a 12oz cup.
I do not like to be ripped off and a couple of ounces of soda might not seem like much but multiply that by thousands of times and it is a major fraud. This is the sort of thing I will report to the proper authorities and you could find yourself involved with legal problems. Fix the problem at this outlet because it is located in the heart of an international tourist area and non-English speakers are being robbed; not good public relations. FYI: Your company is in deep trouble, why! Just look at the following websites, ALL BAD REVIEWS (one star).
MANSFIELD, OHIO -- For the second time in 2 weeks we were overcharged for Whoppers. For the second time we complained and for the second time they blamed the computer for the mistake and gave us attitude when we pointed out the mistake. Really? How many customers has Burger King ripped off trusting them to get the order right? We will not go to the Lexington/Springmill restaurant again. There are plenty of other honest restaurants to go to for us to put up with this one.
AUSTIN, TEXAS -- I went to Burger King located at 3001 Montopolis Dr, Austin, TX 78741 to order some food. I pulled up to the drive through menu to place my order for a number 8 with cheese. Yet this Burger King employee taking orders assumed (instead of listening attentively) that I requested an ice tea. Then instead of allowing me to explain what I actually requested this employee just told me "ok sir pull up to the second window" without trying to get my order correct.
So, I decided that I would go inside of the restaurant to place a complaint with the manager ** because I did not have time to repeat my order over several times. Let me add that on a few sporadic occasions in the past, I had this same issue with poor customer service at this particular Burger King. I also had to place a few complaints in that I assume ** was aware of.
Moving on with the story, ** became very evasive towards my complaint. I always thought that in customer service a restaurant manager was supposed to show empathy and listen to a complaint rather than disputing it. ** then told me in a very condescending way to leave what she claimed to be her establishment. Wait a minute her establishment as if she is the owner of the entire Burger King franchise? I replied by telling her that she was not the owner of the entire Burger King franchise loud enough for her to hear me as she stood back in a defensive manner.
Then, I asked for her name so that I could complain about her conduct. While standing back in her defensive manner, ** told me again to leave her establishment in a condescending manner. Once again before leaving I asked for her name. Finally she told me that ** was her name and that she was going to call the police. I began to leave at that point ok.
** was aware of my intentions to place in a complaint on her. That is when ** decided to follow me outside to get my license plate number in order to report me to the police. Why would that be so necessary when there was never any threats, assault, vandalism, or vulgar language used? Yes I made previous stops at this particular Burger King but the only issue was to address poor customer service. I had no interest in dealing with ** personally outside of my complaints regarding the poor quality of service where she so-called managed.
Continuing with the story there was a female off duty officer who happened to be there after the incident with **. This officer asked for my side of the story. After telling her she asked for my ID she then advised me to wait until the officer that ** called arrived. I complied and waited. After the other officer pulled up he got my side of the story. This officer then told me to wait while he got ** side of the story and not to interrupt. With that I also was compliant.
I overheard ** deceitfully telling this officer how I was in some manner harassing her place of business and causing problems where she worked (due to prior complaints regarding poor customer service) yet Nancy wanted to play the victim role instead of truthfully explaining my previous visits to that Burger King.
** then had a criminal trespass placed against me just because I had made these previous complaints (that ** claimed to be harassment) where she worked. I'll assume that she was attempting to save face prior to me being able to place my complaint in on her. Other than that I feel that her actions were too over the top and disrespectful towards me as a customer.
This is a practice of bigotry. This manager named ** does not seem to be well-rounded enough with interpersonal and customer service skills to be in the customer service field. She should be fired in my opinion and placed on some type of psyche medication. I'll advise anybody in the Austin Location to avoid the Burger King located at the 3001 Montopolis. Date of incident 03/03/2015.
MILWAUKEE, WISCONSIN -- Originally, I had a negative experience because my order was completely wrong and I found out when I got home. Instead of calling or going back, I contacted their customer service on their website, because I wasn't completely confident it would be handled well at the store level. I didn't hear back and sent another message two weeks later as well as tweet BK. I got an immediate response via email and then a phone call from the store manager, who was less than helpful, to put it politely.
He told me that because I said I didn't know if I ever wanted to eat there again, there was nothing he could do for me. I suggested he refund me the items that were incorrect or missing and he proceeded to haggle over every item I took issue with. Then he told me to come pick up the gift card and I asked that it either be mailed or delivered to me. He told me his delivery drivers cannot leave the store 'with that kind of money' (essentially about $10).
When we realized we weren't able to resolve the issue, we hung up. I contacted corporate again and Mary, head of operations called me. From the beginning, she was nothing but rude and unprofessional. She asked why I even placed the order with the restaurant if I was just going to turn around and complain about it all. I had to ask her several times how we could move forward and resolve the issue because I didn't appreciate her calling me at home just to argue over my $23 order.
Several times she reminded me how polite and professional she was, while I was angry, confrontational and rude (her words, just what you want to hear after trying to resolve a mistake on their end after a month). I asked if we could just move forward and she said 'Wow, are you pausing long enough to let me speak?" and I asked if she was sending me the gift card or not and she answered 'I don't know'.
At no point would I describe any of this as customer service. I wanted nothing more than reassurance that the issue would be handled to my satisfaction so I could get off the phone with her. I'm still unsure if I will get a refund, as she wasn't very clear on whether or not she would even send it. In her words, she works for a restaurant, not the post office, so who knows when I'll get it. Overall, the most disappointing experience I've ever had with a company.
1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After an hour and a half and no order (they say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone. I told her I placed an online order and there was an issue. First she said she called me to let me know my order would be late. I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. (She never asked which order was mine) and didn't have time for this.
I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude. I asked for her name she said no. I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again.
I called 5 more times same thing. I even called the next day to try to talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would have talked to a customer that way I would have been fired ASAP. They have lost a customer in me.
BATON ROUGE, LOUISIANA -- Please learn to give out napkins and if you ask for some they give you one and look at you and get mad. Like don't ask for more - this is all you get. Next take those awful drink machines out of all areas. Those are the most horrible tasting drinks in the world. They taste like medicine are in them. All kinds have same bitter taste. I hate buying food here because you can't enjoy the drinks. They have bad manners. Slow as a turtle. Never seem to care. At one time you had best food and best employees. But now - it's crap food and service.
NAPANEE -- July 10, 2014. Burger King Eastbound off 401 between Napanee and Kingston. At "On The Go" highway stop. WORST BURGER KING EXPERIENCE EVER! Waited more than 20 minutes for my food while others around me were served. I ordered two standard burgers - no changes. Manager and Supervisor both rolled their eyes, were rude, were confrontational and threatening when I questioned when I would be served and if I could have my money back.
Eventually left as my bus was leaving without my money or food. The Manager was incompetent and her staff incapable of doing their jobs. Worst experience ever. Will never return to this highway stop. Will never return to a Burger King.
NORTH HOLLYWOOD, CALIFORNIA -- Just returned from my visit to BK. Ordered two of their "fry burgers" (no mayo) and 2 value rib sandwiches. One fry burger had one French fry on it, the other had a whole 2 French fries!!! What made it worse, both burgers had mayo (I hate mayo). I was not going to walk all the way back! My dogs were quite happy. (Let's face it, they lick their rear ends so taste to them is not that important. LOL.)
I wanted to let people know if they're hungry and near Burger King #2241 (corner of Coldwater Canyon and 12853 victory Blvd.) proceed west on victory about 1/2 block and visit McDonald's!!! By the way attempted to contact BK by telephone (818-760-0961) all I got was a busy signal!!! There must be a whole lot of dissatisfied customers. LOL!!!
TOMS RIVER, NEW JERSEY -- On Dec 10, 2013 while at Burger King on Fisher Blvd in Toms River, NJ, I ordered a whopper with cheese meal. I told the girl at the counter that I didn't want pickles on it. When I got my food I Sat down to eat it and the whopper had about 3 pickles on it. When I went back to the counter to complain the girl at the counter said I never said no pickles, which I did. I asked her for a replacement or my money back she said she can't do anything. So I asked to see the manager, so she called the manager who was a young lady by the of either Donna or Diana.
I explained what happened. The manager said she was sorry for what happened and replaced my whopper and an extra fries as she said mine probably got cold by coming up to ask about my sandwich. To me the service by the counter person was not customer nice. If it wasn't for the manager I might not of came back to Burger King again. But I'll give you another chance for the politeness of the manager.
HOUSTON, TEXAS -- I arrived at the BK restaurant on 3040 Ella Blvd. Houston, TX 77018 (#571) at 6:45 P.M. on Sunday, December 16, 2012. Before ordering I went to the bathroom and was greeted by a toilet filled with defecation, right to the brim. Very nice A sign indicated that the toilet was broke and to flush by pulling a “yellow cord.” No such cord was present and it was obvious that the toilet had been broken for greater than one day. I immediately retreated and, in a terrible decision I would greatly regret, actually got in line to order.
I placed an order for 4 Whoppers and a French fry, to go, at 6:56 p.m.; hardly a complicated order. **, the Manager, took my order. Much to my chagrin and the other patrons waiting for their orders, she and her staff moved as if they were in molasses, with absolutely no sense of urgency. Numerous other drive through customers received their orders before me and the other walk-in customers, even though the customers inside had placed their orders before the drive thru patrons.
We stood there fuming as the staff members preparing our burgers would leisurely stroll to the “cold room” and retrieve one solitary piece of cheese and then saunter back, like their customers' time was absolutely worthless. The customer in front of me said “good luck” when he finally got his burgers and then left, upset. I finally received my order at 7:18 p. m., 22 minutes after placing a simple order I expressed my displeasure with ** over the wait. To her credit, she did apologize indicating she had only one cook.
I took my order home and my family and I ate cold Whoppers and fries -- not one new batch of fries was cooked during the time I was there. I was haunted as I ate by thoughts of a toilet bowl full of turds. What a miserable customer experience! This is not the first instance of atrocious customer service/ cleanliness at this particular BK.
Approximately one year ago, while in line, I witnessed one of the African American kids who prepares the burgers and fries rummaging his fingers through the fry bin, sans sanitary gloves! My daughter actually got sick later that night, even though I did not order her any fries. I cannot say if she became ill from that BK meal, but upon reflection after this latest experience, it would not surprise me. After that instance I vowed never to return. Unfortunately, I caved. I admit it; I like the taste of BK burgers. The second Whopper for $0.55 offer Drew me in! Laugh! Never again. Ever! At any BK Fool me twice, shame on me!
BK has now dropped to the bottom of my fast food burger list. I used to own shares in BK before they were bought out by a Private Equity firm 2-3 years ago. The name of this PE firm eludes me. Some free advice to the managers of your BK investment: Police your BK franchises! If this is a company owned store and not a franchise, you have serious problems! I currently own shares in MCD. There is one right across the street from this BK on Ella Blvd. They are not perfect by a long shot, but the level of service and friendliness from their workers and cleanliness of their operation is 180 degrees opposite from what I experienced at this particular BK. The contrast was startling.
I believe in giving my vendors, restaurants and service providers feedback, both good and bad, both at the point of sale and, if warranted, to their superiors at the corporate level. I encourage others to do the same. Do not tolerate substandard or even mediocre service. Give them feedback and make them accountable! If you accept this level of service, they will think it is acceptable! Don't fall in this trap. It is part of what is wrong in America today!