ELIZABETHTOWN, KENTUCKY -- I had just left the BK store #7194 of Elizabethtown, KY. I wish to make myself very CLEAR that I am beyond mad; beyond angry, beyond outraged, beyond furious with what happened a short real ago. An employee (female to be exact), said (on her way out with food) she has been SPITTING on some meat. Here, I had eaten more than half a double Whopper and fries as she sad it. She was walking out with an unknown size bag of something for a drive-through customer. I can't help wonder if she had done that to that customer and with mine.
As the lady came back in, her co-worker (who is new) says, "you did not just say that?", and the girl says (sounding proud of it) "I most definitely did." I could feel my blood purser SKYROCKETING in anger after hearing that. I nearly said something to a manager about this, if I was not so angry and outraged. In many ways I wish I had when she (I believe could tell) seeing me that upset would have asked if everything was O.K. I nearly would have expressed how angry I was and still am. That made what that girl said just as bad (judging from her voice behind me) "there won't be a phone call and what are they going to do to me anyway?"
I thought of getting up and answering her. It was bad enough listening to her complaining while on the floor about she hates being at there (BK) and can't wait to quit in April. But to hear the rest of what she said, if I were THE UNDERCOVER BOSS I would have fired her for what she said she did, but that's up to the management and owner/CEO. In some ways I hope this complaint gets to him/her. Hearing what she said made me sick to my stomach. I do not know if she did do it or not, I will never know.
The second complaint is that a lady kept asking for the fish sandwich to be made and how long and never heard anybody answer her the first four-six times she asked and a guy had the nerve to bark back to her saying, "I just got here and you can't blame me." The guy who said that, I know had been there long enough to have answered her the first time and I felt that was extremely rude.
Regardless if one just got there or not. If it's that person's job to do so when calling for them, then that person should do so without barking back. How many times should she have to ask for fish sandwich before somebody does what she asks? I was about to buy some to take home to my handicap mother who can't get out. Before going in for some of those fish sandwiches, but out of fear of the girl spitting on food and not knowing if they are thoroughly being cooked I did not buy any.
I used to work in restaurants and my family has owned restaurants for sometime and I perfectly understand the demand that it takes to run and keeping loyal customers and to bring in new ones, but it's those kind of people whom are (in my mind) destroying it by saying what I had heard today.
As every time, after I stop working, I go to BK to have my dinner about 10 pm or 11 pm because BK is the only "open" restaurant in this little town at mentioned time. This time, when I go there, saw the "open" lights on and tried to go in, but the door was closed. In the meantime, drive through was still open and tried my chance to get my order on "drive through". But the thing is I don't have a vehicle, I walked to "drive through", waited couple minutes for the car in front of me, when my turn comes, here we go, started to speaking for my order. But what do I see??
Cashier girl didn't even let me talk and called the manager because of me trying to get order from drive through. when manager comes out, I explained to him that, on the door, it is written that BK is open between 10 am to 11 pm but, even though, it is 10:30 pm, door was already closed, "the manager" didn't even let me talk more and started to "explain" that the time I had been waiting in drive through line, I could get crashed or mashed by a car, so it's not possible that they could take an order from me, and he closed the window on my face.
So where was this manager when my life is in "danger" waiting in drive through? I thought manager is for "warn" the people instead of giving lessons or keep the place open as it is written on the door so that people who doesn't have a vehicle could go "in" to get an order, instead of drive-through!
After a week, I was going to get my lunch from the same BK because, "unfortunately", this BK is the only one in this little town, so I had to go there. Thanks god this time, door was open. I was happy to be able to go in for my order. But the thing is, I had only my coins with me, about 15$, consisting of pennies, dimes, etc. so here we go, before I order, asked the cashier "the manager from drive-through night" that is he going to accept me trying to pay by coins or not? Because I don't want to seem as if I am trying get my revenge by paying it all with coins, I am here because this is only BK in Mackinaw and the coins are all I have got.
So, he asked me that what did I have as coins? I said they are all mixed with dimes, pennies, etc. but about 15 bucks. He called another manager looks like ranked manager or sth, explained the situation to her and, in front of my eyes, she accepting taking the money of order by coins, so I did my order which is about 8$ and gave coins to him. He started to count the whole money, but "however" the "drive-through night manager guy" was tired of counting the coins. He said that he'd be back, after a while he came back with ranked manager, and she told me that "they are not going to accept my coins, because I didn't declare them that I did have "pennies".
I was totally shocked, told her that "You guys, exactly, accepted me paying by coins few minutes ago but now, don't want to do that, so what am I going to do with all coins lying on the counter?" by keeping myself calm. But what happened right after that? She's become total freak, started to shout at me in front of BK crew, so called drive through manager and customers, and moreover she was saying me that "calm down" excuse me!? Who have to "calm down"? I caught up couple sentence when she is totally angry about me, she was saying that "We are not a bank that is able to accept your coins! Pay it with another way or order will be cancelled."
After that I was just standing there in front of her "the ranked manager" trying to understand. Is this a joke? Where is the cameras? But unfortunately it was not a joke. I thought those kinds of situations only happens in the movies but that happened in real life. I was humiliated by the manager herself in front of people and crew of BK, just because of "drive through night manager" didn't want to count the whole money and they covered whole their wrong by insulting me in front of people. At that time, I did not want to continue that conversation and started to gather back my coins.
In the meantime, she stopped speaking, and I asked her that what was her name? She heard of it, I am totally sure that she did, but did not response to answer to me, as customer. And then I asked the same question to the "drive-through so-called manager guy" but same attitude, he didn't even open his mouth. How come it is possible giving such a terrible attitude in BK? So, when I finished my job gathering my coins, they came up with "roll paper"!! She said to me that I could roll my coins with the roll paper so that they could accept my paying. Are you guys kidding me?? Is it for real??
I just left the place! And I am never going to go there, never! Terrible approach to cover their fault, and moreover, treating to a customer with such insulting way! But I have seen her name on her t-shirt. It was "jamie", so that I could complain on her and the place. I wish this is going to end on the side of right person!
Please do not go to this Burger King. I avoid Burger King in Branford, CT for its shabbiness and dirtiness. But I went there this Saturday morning to buy breakfast for my staff, on their request. I should have fought their choice. When I walked into the restaurant at 9:30am, there were two customers in the seating area and no one in line. I walked up to the counter and stood there waiting. The manager walked passed twice, the counter person walked passed twice, but no one acknowledged me, not even with a look.
Slowly, over the next 4 1/2 minutes, I was ignored, and a line of customers grew behind me. I know the amount of time because there is a digital timer clock posted where you can see it from the counter. Finally, I stopped the counter person, and asked if the counter was open. She said they were all busy waiting on the drive-through customers. At this time, the manager started to yell at the cook about hash browns. She returned to the drive-through area.
The counter person then took my order and payment, then walked away to the drive through, leaving a line of customer behind me. The manager walked back to the kitchen and again started yelling at the cook for being slow. The manager returned to the drive-through, yelling back that there was a customer in the lobby who hadn't paid. She then stuck her head out and yelled at the customer directly. The customer said he had waited so long for someone to come to the window, he thought they weren't coming and came inside. The manager yelled again at the customer, yelled at the front counter person and yelled at the cook to hurry up.
At this time, I asked for my money back. Counter person ignored me. When I got the manager's attention and asked her for a refund, she just stared at me and walked back into the drive-through area. During all this time (15 minutes) only one other customer at the counter had is order taken and one drive-through order given out. I asked the counter person to give me my money back or give me my food. She said she was trying, but they were busy.
Then manager yelled again at the man who had come in from the drive-through that he hadn't paid, and "you can't have your food if you haven't paid." He said he'd pay if someone would wait on him. I asked again for my money back, and finally the counter person started to bag my order. I didn't want to put the customers who were in line to any more delay so I took the food and left. I had been in the store for 25 minutes.
My store is next to the Burger King, but I was still surprised the hash browns were still hot when I distributed them to my employees and myself. They were disgustingly soggy and grease-filled, but hot. The sandwiches were cold and the biscuits were burnt and hard as rocks. And the Cini-minis were Blueberry Biscuits. Nothing in the order was good or correct. So I had waited for 25 minutes, was treated rudely and didn't even get the orders for my staff.
I know it is only fast food, but it's so unprofessional. The manager was horrible. She can only yell. She has no customer service skills. She was irresponsive and nasty. She is not an asset to the company. I wish I had gotten her name, but since she would not come to the counter, I did not see her name tag. Please do not go to this Burger King.
MIDLOTHIAN, VIRGINIA -- On Midlothian Turnpike just outside of Richmond VA there are two Burger Kings I have never been more disgusted in. They are by far the worst restaurants I have ever been to. First off every time I go to them the person at the drive through sounds like they are annoyed that you bothered to come and offer your money to be part of their paycheck. They answer in some annoyed ass way that makes you just want to drive off after hearing it and it doesn't change at all through the entire process.
Second is the total lack of any kind of fast food experience. I have waited in their drive through with my mother for 15 minutes to get a large drink and had to wait five more at the window until we got the drinks. The places are never busy, there is no need to be waiting so long. And it was not only that one time but everything I have ever been to them.
The third and final experience has topped it and made me never want to go to these two locations again. About a week ago me and my friends came to the one location to order some dinner because we were feeling the hunger after work. Not only were we greeted with the usual irritated tone but we waited, hmmm, about 30 minutes at that location to receive or meal. I must say when I got to the window the young lady was much nicer. However the wait was on so we had to pull forward to wait for our two orders.
When they finally came the annoyed customers in front of us took our meal probably because they had to wait so long or they are just bad people (the only thing this site lets me put). Opps, so 5 minutes of it was really waiting for the food to be remade. The manager was kind and offered a refund or a sandwich. Me being the kind individual took the sandwich. When I got the meal however there were only two sandwiches and I had ordered two meals and got the free one. Cheated again by these people. And wouldn't you know that one of the meals sandwiches was not in the bag. So I did get my free one and I didn't not receive my whole order.
We decided to call the number on the receipt and in the process of getting the area number for the boss of those locations the damn thing hung up on us. How nice. Then we finally got it when we got to the house and used the Internet and made the complaint. Now that it was seriously looked at. I doubt it because those locations get complaints from friends and family all the time and it hasn't changed a bit.
Burger King is probably one of my top 3 most hated restaurants ever and will continue to be with its attitude. Burger King you have lost all respect from this consumer and the likes of us in the Midlothian area. If any of the corporate guys are reading this step it up or you're going to lose to these bad times.
NASHVILLE, TENNESSEE -- I ordered 3 combos and 2 pies. One of my combos was supposed to be a bacon double cheeseburger combo with heavy pickles, add onion. I get my order, drive all the way back across town to my home to find out that I have only 1 pattie on my sandwich. I drive all the way back across town with only this combo in hand to the restaurant. The employees were so sloppy in their professionalism according to my observance while waiting, that I decided to ask for a refund.
Once my turn arrived, I politely asked the cashier for a refund. She called the shift leader over and he asked what's the problem. I proceeded to inform him that my double cheeseburger only had 1 patty, I asked for heavy pickle and they managed to put 2 on there and not to mention how sloppy it was made. In addition, after my drive back over here, my fries were now cold. He then turned around and hollered to the back saying "Somebody fix me another bacon double!" I said "Excuse me sir but that won't be necessary. I would just like my refund."
He then stuck his hand in the bag scrambling his hand inside locating the burger. Then had the audacity to say "Well, we can only refund the burger and they're only a dollar so I'll give you $1.09 back for the sandwich." I said "No...I ordered the combo and have returned it all so I would like my refund of this combo." He stormed off to the back saying "Well I'll have to get GM approval for all that." The GM then comes up to the counter and I explained about my order all over again to her.
She immediately whisked around yelling "Who fixed this sandwich?!" No one confessed however the shift leader tried to justify the error by saying someone must have picked up the wrong sandwich and gave it to me. The GM then yelled again saying "Fix me another bacon double!" I then said, "No that's OK." The GM never bothered to turn back around to face me when she said "Ma'am! We still have to fix your order!" And I replied, "No really, that's OK. I'll just take my refund and go somewhere else."
I could already tell that she had an attitude with me as she said to the shift leader that was about to remake my sandwich "Never mind honey, she don't want it." She said this to him in a manner shrugging her shoulders like "Oh well, I'm not going to beg you." After all of that...the GM asked the cashiers who had rung up my order. The drive-thru cashier responded that she had rung it up. The GM goes over to the drive-thru register to key in my refund.
GET THIS! The GM then turns to hand the receipt to the cashier and says (and I quote), "Here...Take this receipt, Throw it away, cause honey I ain't got time for all this mess." I was floored to hear a so called GM say this about a PAYING CUSTOMERS concern! Wow! Anywho...the GM went to the back I assume to retrieve my refund. To top this already bad experience off, when the GM came back, she slammed my $5 bill down on the counter and then put my change on top of it. Then took her 2 fingers and "slid" my refund to me across the counter. Handing my refund to me seemed like that would have been just "too right".
She then turned around to start preparing other orders without even saying "I apologize." I hated to bother her again but I just COULD NOT leave that restaurant without getting her name and confirming her title. Amazingly after asking for her info she appeared to have a lighter attitude. She even smiled for once! Go figure! I left by saying "Thank-you for your assistance. I appreciate it and I hope you have a blessed day."
BROWNSVILLE, TEXAS -- I am sorry to be informing you of such a matter but it happened and upset me greatly... When my roommates and I were hungry that night at around 9:30 I decided to go right down the road to Burger King for everyone. I just recently moved here, Brownsville TX., and had enjoyed the Burger Kings in VA... so why not, Chicken Fries sounded delish. The food was as always delicious (that part I compliment you on) however the service down here is disgraceful.
I simply order a 9 piece Chicken Fry with Fries and a Cheese Cake. (Plus my roommates orders, 2 Angry Burger combos.) I like to think of myself as the typical nice person so I was nice lady even if she was kind of rude to me besides it was nothing I couldn't handle maybe she was having a hard day.
I proceeded to sit against the counter and waited... and wait… and wait. Finally, I glanced at my cell phone to see how long they would take. Then I noticed that they were giving people that came after me their orders and it wouldn't have bothered me (I thought their orders might be easier to make) except the ordered was almost the same thing as mine, Burgers and Chicken Fries!
Finally the woman placed the bag in front of me I said thank you and looked at my cell phone. 15 minutes had past but I shrugged it off and glanced inside the bag, as always, and saw Chicken Fries, Fries, and a Burger on top. I was rather hungry and didn't go all the way through the bag, I hadn't eaten since breakfast, and the meal looked right.
When I got home my roommates were happy and asked what took so long as they grabbed their food. Their orders were correct but when I went sat down to watch TV I had 5 Chicken Fries and no French Fries at all. I sighed thinking this woman must have had a really hard day and my roommate shared Fries with me. When I reached for my Cheesecake I found the bag was empty! I had waited forever, half of the Chicken Fries I ordered, and didn't have any French Fries and NOW MY CHEESECAKE!
I went back up there to state how rude the woman was but she left the counter when I walked in and went to clean, all the while she was giving me a smirk. I ignored it and walked to the counter, how immature of her. I stood at the register and waited and waited and waited. NO ONE WOULD WAIT ON ME and they weren't even busy. No one was in the restaurant except people eating. They were just standing around talking and laughing! I was so shocked!
Finally a girl came up to me, she was a cook from the back, and looked down at the counter and asked what I would like in a quiet voice. She seemed to know her fellow employees were being rude. I didn't have the heart to unleash my anger toward her. I simply told her that I ordered a Cheese Cake earlier and didn't receive it. She asked if I had gone through drive-through and I said no I was in here and had gotten it to go. She checked my receipt and handed me a new Cheese Cake and apologized on behalf of her employees.
I smiled… Finally someone with some respect, and told her thank you and went to leave. Near the other door was the woman who had been so rude to me staring at me with that same smirk on her face, but by this point I didn't even feel like taking it up with her and went towards the opposite door. I will no longer eat there the Burger King in Brownsville… it has lost my service. I eat at Chick-fil-a, who has wonderful service and great food also. I just thought you should know how the employees treat people.
INDIANAPOLIS, INDIANA -- OK, so you would think that the same restaurant would get something wrong on the first, second or maybe third occasion, but every single time over a period of about 2-3 years? Ridiculous! I'm a pretty strict vegetarian and there aren't a lot of restaurants by my work, so when BK came out with the Veggie Whopper, I was excited. Finally, something I could order fast and take back to work.
On the first occasion of ordering this, I asked what comes on it... I was told only mayo, catsup, lettuce & tomato. I added cheese and asked them to leave off the mayo. When I got back to work, there was no cheese (although I paid for it) and there was mayo, as well as onion (something they didn't tell me came on it). I let it go this time...
The next time I went there, I learned my lesson and checked the sandwich before pulling away from the drive through... This time it had mayo, mustard, onion & pickle and again no cheese. Immediately I sent it back and asked them to remake it. It came out wrong again. This time they had me pull forward while they remade it and they would bring it out. Yep, it was still wrong, but I was going to be late for work so I just got my money back.
I waited a pretty long while and revisited, this time going inside to order. Yep, you guessed it, completely wrong again... With pickle & onion and no cheese. I returned and had it remade. This time the manager came over and told me to specifically order it this way from now on "veggie whopper-plain, ADD cheese, lettuce, tomato, catsup" as they were remaking my sandwich.
The next time I visited, I went inside again, I ordered just as the manager told me, but still the cashier didn't ring it up that way. When I got my sandwich, it was wrong, so I told her how I had ordered it. She was a smart mouth of course and said to me that I didn't have to order it that way because it doesn't come with pickles and onions. I explained all of my prior issues, although I shouldn't have had to, but still she insisted that she shouldn't ring it that way. I asked to see the manager. The same manager corrected the cashier & told everyone working.
I felt pretty confident now because the same manager was there and seemed to be on top of things, so I tried again... After checking the website to find out what really comes on the veggie burger. I went in and again ordered the veggie whopper as the manager instructed me to... Yep... Again no cheese, but pickle and onion! Oh I was furious! I called for the manager whom this time put the blame on me for even coming back when they had gotten it wrong every other time... She didn't remake the sandwich but gave me a refund.
I told her I ordered it exactly how she told me but shouldn't have had to do that since the website says it doesn't come with pickles OR onions and the only thing I added was cheese. She was extremely rude and almost made me feel bad for even ordering there. When I looked at the receipt, I noticed that the gal at the register didn't even ring it up like I had told her and although she did add the cheese, the cook didn't even put it on my sandwich. So, it's poor customer service all the way around.
The very last time I visited was with my son and this time I ordered a salad only for myself. I was disgusted to see that they had a trainee class going on in the store at a table in front of customers! We would be better off not hearing this or seeing these employees in their street clothes considering one of the outfits on one of the gals that looked like she was going to work at a strip club, while her "ride" waited outside in a big SUV with loud bass coming from huge speakers right in front of the building.
When we finished eating and left, the class was over and two of the trainees got into the vehicle and left. It's no wonder with the idiotic common sense their new hires have, that BK is losing customers! I have nothing against revealing clothing, strip clubs or loud bass music... After all I have a teenager... But come on... For a job training class at a fast food joint?
SAN JACINTO, CALIFORNIA -- Shame on to whom it may concern. I have been dining at this establishment once or twice a week for more than a year. I come here because it is the only place in town serving vegetarian burgers and because it is fast and convenient as my place of business is only a few blocks away.
Recently I wrote a poem about the eyes of a girl in your employ and I gave a copy of it to her as a gift. I am an artist and a poet, when I create something it is important for me to share it with the person who inspired it. I do not feel I should have to explain myself on this point but lately, when dining in your restaurant, I have perceived a negative attitude toward me by your staff. I particular, I have noticed that the girl I gave the poem to, at her own reservation, or at the behest of the management, goes away (into the back somewhere), when I come into the restraint.
In my intentions, there is noting to apologize for. I do not know the girl any better than I know any of the rest of your staff. The poem I wrote was not about her, it was about her eyes and where they took me in a particular moment, a moment which passed as fast as it came. If I have in any way caused the girl to feel uncomfortable in my presence, to her I apologize emphatically, I am an intense individual and am prone to being taken the wrong way occasionally.
I would like it to be known that I have been made to feel terribly uncomfortable in your restaurant to the point that I will not be eating there anymore. Let it further be known that a copy of this letter has been sent to your corporate office for their consideration. I am hurt and enraged that it is not possible in this day and age of supposed equality and freedom of expression, that I would be chastised and convicted for what began (and still is), intended as a gesture of thanks for just helping to contribute to my creativity.
I will not be treated as a weirdo or as some kind of stalker type for having freely given the gift of my words. I never expected any reciprocity other than possibly a thank you and a smile. The gift was intended to make the girl feel beautiful and good. They were not a proclamation of love or longing,
I hope that whoever is responsible for this situation is made to realize that, as I see things, I write them down, the actions of your restaurant and staff have caused me great pause and loss of sleep. I am a good person and wish prosperity for everyone around me, all I ask in return is not to be stifled. Along with the copy of this letter that has gone to your corporate office, I am also sending copies to local media outlets and am in consult with an advocate from the NAACP.
FULTONDALE, ALABAMA -- It's been 3 times now in the last month at the same Burger King that the Kid's meal was a problem. First, the local Burger King didn't have SpongeBob toys that were advertised that day on TV & gave some little ??? toy to my son. I went back in and they said that they always run out of SpongeBob toys and would have some in the next day. Next day: no SpongeBob. Some other toy satisfied my little boy almost as well. I didn't complain, things were tense behind the counter anyway. We went back again and this time we just wanted any toy! I ordered a Big kids 6 piece chicken meal. I received a 4 piece with fries and no toy.
I went up and asked for the toy. They were out of toys again. They gave me some brochure or something for my 4 yr old to go online. I spoke to the manager and she said they had no control over how many toys they received. I said that I would like to pay for a 4 pc chicken and fry rather than a 6 pc kids meal. I got .56 cents back. They still had the signs up for the toys and when I asked about the toy, the manager said they would not have any more for 4 more days. You would think they would at least take down the signs and pictures.
We went way out of our way to go to Burger King because of the toy. It sure wasn't for the food. We passed McDonald's, Chic-Fil-A, and others that have better food. Try one of the chicken chunks in a kid's meal from Burger King. It takes bribing the child to eat it in the first place!!! I didn't bribe my child to eat food he doesn't like. He is okay with the food. I do not care for it. I made the remark about my taste preference, not his.
The whole point was the attempt to lure the customer to the restaurant by advertising a certain product in a certain form, knowing in advance that the product would be unavailable. Leaving all promotional signs in full display encouraging people to hand them money for what they saw in the posters.
Taking the order for the item, requesting payment, taking the money from the customer with no intention of giving the customer what they had just made payment to receive. Handing the bags to the customer omitting what the customer had seen and is still seeing on giant posters everywhere that you look. Upon inquiry by the customer, then and ONLY then is the information that they do not have the product plastered all over the store made available.
The information should have been given to the customer upon the placing of the order. The fact that the information was withheld from the customer until after taking their money is not just false advertising, it's just plain "crooked" business done by Burger King. The complaint was about a company doing crooked business. I obviously didn't make that point as clear as I needed to.
I am sorry if I made things more complicated than they had to be by bringing in my opinion on the taste of the food... or mentioning about needing to be bribed to eat it, etc. I didn't realize that it would confuse some people so badly that they could not focus on the point of bad business practice done by Burger King.
MANSFIELD, OHIO -- For the second time in 2 weeks we were overcharged for Whoppers. For the second time we complained and for the second time they blamed the computer for the mistake and gave us attitude when we pointed out the mistake. Really? How many customers has Burger King ripped off trusting them to get the order right? We will not go to the Lexington/Springmill restaurant again. There are plenty of other honest restaurants to go to for us to put up with this one.