MILRORD, OHIO -- I am a very reasonable person. I am aware that customer service employees are very rarely paid what they are worth in terms of the effort they put into and the abuse to which they may be subjected during their employment. I am also aware that one should not expect gourmet cuisine and extensive personal service when patronizing a quick-service restaurant.
However, I do not think it is asking so terribly much that persons working in a purportedly customer-focused industry be expected to at least feign the appearance of being competent and considerate. Sadly, at the Milford OH Burger King, almost no employees are capable of displaying competence or consideration to even the most rudimentary degree; I am certain that, however paltry their compensation may be, it far exceeds their merits.
I attempted to use the Milford OH Burger King's drive-through to obtain breakfast combos for my husband and myself this morning. I placed my order at 0812 and, after paying, was asked by the drive-through attendant to pull to the front of the restaurant where my order would be delivered when ready. I waited in front of the restaurant for 10 minutes, during which time I noted several cars exiting the drive-through with completed orders, as well as six or seven parties obtaining orders from the front counter. Understandably frustrated after a 10 minute wait for "fast food," I entered the restaurant to check on the status of my order.
After the cashier's perfunctory, barely intelligible "Can I help you," I inquired as to when I might expect my order to be ready. The cashier directed this question to the clearly overtaxed drive-through attendant, who stated that "we're waiting for hash browns." I asked if perhaps, since I had been waiting for more than 10 minutes for 2 small hash browns, my order could be completed with the next batch of hash browns, as I had witnessed more than twenty transactions during my 10 minute wait time and I was fairly certain that some of those orders had included hash browns (as they were clearly visible on the trays of patrons choosing to dine in).
The drive-through attendant said, "None of those people had hash browns." I replied that this would not seem to be the case, as several parties had either driven away or sat down with their full orders, some of which had visibly involved hash browns. The drive-through attendant said, "Then they must've all ordered before you," to which I replied "Really?!"
At this point, a young female shouted from the kitchen area, "Is there a problem?" I calmly stated that I had been waiting nearly 15 minutes for two meals, and that I simply wanted to obtain my completed order and leave. This young woman then stated, "Look, ma'am. Here's how it works. I have to go in the back to the freezer and get the hash browns, and then I have to cook 'em. Everybody who you said already got them was here before you. Okay?" This statement was delivered in such a nasty, snide, and sarcastic manner that my only rational response was, "May I please speak to your manager?", to which this individual replied, "I am the manager. Assistant manager."
I asked if her general or district manager were available, or if I could please obtain their contact information, and she fired back, "My GM's right back there, you want to talk to 'er?" After my assent, she yelled, "Hey, **! This NICE LADY at the front wants to talk to ya!", then turned away from me and began to mimic me and comment about me to one of her co-workers.
The general manager approached me immediately and inquired about my concerns. After listening, she stated that she had only been managing the Milford OH Burger King for two weeks, and there were many issues about which she was concerned regarding personnel, but she couldn't address them overnight. I greatly appreciated her candor and respectful, appropriate demeanor.
I made extremely clear to her that the behaviors exhibited by her assistant manager were grossly inappropriate for a customer service environment, the most troubling being the fact that she was literally speaking disrespectfully and derisively about me to her co-workers within clear sight of myself, her general manager, and the other customers. After some assurances on ** part that the problems I described were clear to her and were being addressed, the front cashier had assembled my order. Before departing, I thanked the manager for her time and inquired after the identity of the extremely rude, unprofessional, and immature "assistant manager," and found that her name is **.
I called Burger King's corporate Consumer Relations line immediately upon returning home and filed a complaint about this incident and, specifically, ** the Assistant Manager. After I speak with the owner of the Milford OH Burger King store later today, I believe ** may find herself job hunting, and it is my sincere hope that this young female does not seek further employment in any customer-focused environment, as it is not a career for which she is well-equipped.
I will certainly not be returning to the Milford OH Burger King until I have received assurances from both the store's owner and the corporate consumer relations staff that, in the future, suchlike behavior will not be tolerated by any of the store's employees, let alone someone in management.
INDIANAPOLIS, INDIANA -- I went to Burger King to get my husband and son a sandwich because my husband had received a flier and the picture of one of their new extra large burgers with everything on it had made my husband hungry. When I was waiting for the sandwiches the woman in front of me complained that there was no tomato on her salad. The manager informed her there were no tomatoes. The customer then complained that there also were no carrots on her salad. The manager said it was not supposed to come with carrots that it was a house salad.
That got me wondering whether the sandwiches I had ordered would come with everything like they were supposed to. When I got the sandwiches (to go) I took the bag to a nearby table and inspected one of them. No Tomatoes. I asked the manager if I could get tomatoes on the sandwiches and he said "Did you read the sign" and pointed back to the beginning of the line. I said no and asked about the tomatoes again and he said they were having a hard time getting them. I told him that he should tell people when they order that there are no tomatoes available. He said again that I should read the sign. I said I didn't want to read the sign that I was trying to talk to him.
He said that I could talk to his supervisor if I wanted his phone number. I felt that this was very rude of the manager **. I came in to get sandwiches with everything on them. Not to get hassled or tricked into buying a product that was not advertised. The flier had a picture with tomatoes, their picture above the counter showed the sandwich with a tomato and I shouldn't be expected to have to read their signs to see if I am going to get something other than what was advertised. They should change their picture on their flier's and above the counter or at the very least inform the customer when purchasing a product.
Instead of being contrite or apologetic (as I feel they should have been) for trying to pass off a lesser product for the same price they were rude. When I told him I thought they should inform the customer that there were no tomatoes before the purchase was made or lower their prices he once again said I should read the sign or talk to his supervisor. I turned to walk out and as I was walking out the manager and a female employee ** were giggling and smirking about the situation. I informed the manager that I had changed my mind that I would take his supervisor's number ** to report their rudeness, smirks and laughing. I told him I wanted his name and the girl's name.
He refused to give me the girl's name saying that she hadn't done anything to me. I said you know that's not true because you were just smirking along with her. He gave me the girl's first name and his first name and said if I wanted anything else I could talk to his supervisor. I left a message with the supervisor and have not heard back. I went to McDonald's to get a fish sandwich for myself right after this incident and out of curiosity asked if their extra large sandwich came with tomato on it and they said yes. It was nice to be treated with respect at McDonald's.
I have a real problem with Burger King and this "Spongebob Squarepants" commercial. This commercial has nothing to do with selling food but is promoting "BUTT" fetishes and the viewing of women in a substandard way. What I find most disturbing about this commercial is that most little kids usually mimic what they see on TV and what adults do.
Clearly this is focused on women's butts regardless what shape they are and that it's perfectly OK to go "checking" them all out because "butt is butt". I can mentally see little kids dancing to this and acting out what they are actually promoting in this commercial - checking out women's butts. It has nothing to do with food or anything else associated with it. And, you'll get rewarded with a kid's toy for acting like this.
Having sexual attractions for butt is illegal and immoral in most states. It's called sodomy. I don't believe the police should start going around trying to arrest everybody that partakes in this sexual practice, but I also don't believe it should be promoted on national TV either especially tied in with a kid's meal and toy and a child's TV program/movie.
I've been told that if I don't like it just simply change the channel. It's pretty hard for me to change the channel when I'm at work and my children are at home watching TV. I can't block a particular channel because I don't like the content of its programming, or tell them that I don't want them watching TV at a particular time of day because something I find offensive is being broadcasted then. My only alternative is to deprive my children of TV totally because this commercial is being aired on several channels and at different times of day. It's not about ME. It's about CHILDREN and, MY CHILDREN particularly.
I do believe the Government has and the FCC has a responsibility to the consumer when it comes to commercials and that they should heavily sensor them for content; both morally and for validity. When any company attempts to do something considered inappropriate or dishonest, I would like to see the FCC come down on that company very heavily. It's damaging to the fabric of our society by their being permitted to pollute it in this way either by immoral portraits or attempts at ripping Americans off.
Needless to say, I will NOT be buying anything "Burger King" or companies/commodities associated with this company. That means "Spongebob Squarepants" products, "Nick", "Nickelodeon", "Nick at Nite", "Nicktoons Network", "Nick Magazine", "Noggin", "Nick Jr.com", "Neopets", "Nickelodeon Family Suites", "Nick Arcade" and "Nickelodeon family Cruise. They are also associated with "VIACOM INTERNATIONAL, INC." So, it's not JUST "Burger King" involved here.
I honestly believe that the TV syndicates like ABC, CBS, NBC, ABCFAM, TBS, USA, SPIKE, SCIFI & TNT hold viable responsibilities here because they are permitting this exceptionally bad commercial on their channels. If all you're interested in is "THE ALMIGHTY DOLLAR" then I guess it wouldn't matter much what contents are in anything being aired on your channel. However, if you have ANY sensibilities at all, you'd pull this junk off something YOU own real fast.
When you have adults doing EVERYTHING within their powers to influence children into buying their products as Burger King and Nickelodeon do, and want to portray themselves as "child friendly", then there should be a GREAT deal of responsibility placed on their actions and image.
Without strict scrutiny on their conduct, they start to resemble entities that are more predatorial than anything. Using false pretenses in order to profit from it and dismissing any damages that it may cause as nothing, is wrong. If you wish to file a complaint over this commercial - or anything else for that matter, please follow the link below. If you wish, simply copy and paste this review into the complaint box. **. Thank you!
MILWAUKEE, WISCONSIN -- Originally, I had a negative experience because my order was completely wrong and I found out when I got home. Instead of calling or going back, I contacted their customer service on their website, because I wasn't completely confident it would be handled well at the store level. I didn't hear back and sent another message two weeks later as well as tweet BK. I got an immediate response via email and then a phone call from the store manager, who was less than helpful, to put it politely.
He told me that because I said I didn't know if I ever wanted to eat there again, there was nothing he could do for me. I suggested he refund me the items that were incorrect or missing and he proceeded to haggle over every item I took issue with. Then he told me to come pick up the gift card and I asked that it either be mailed or delivered to me. He told me his delivery drivers cannot leave the store 'with that kind of money' (essentially about $10).
When we realized we weren't able to resolve the issue, we hung up. I contacted corporate again and **, head of operations called me. From the beginning, she was nothing but rude and unprofessional. She asked why I even placed the order with the restaurant if I was just going to turn around and complain about it all. I had to ask her several times how we could move forward and resolve the issue because I didn't appreciate her calling me at home just to argue over my $23 order.
Several times she reminded me how polite and professional she was, while I was angry, confrontational and rude (her words, just what you want to hear after trying to resolve a mistake on their end after a month). I asked if we could just move forward and she said 'Wow, are you pausing long enough to let me speak?" and I asked if she was sending me the gift card or not and she answered 'I don't know'.
At no point would I describe any of this as customer service. I wanted nothing more than reassurance that the issue would be handled to my satisfaction so I could get off the phone with her. I'm still unsure if I will get a refund, as she wasn't very clear on whether or not she would even send it. In her words, she works for a restaurant, not the post office, so who knows when I'll get it. Overall, the most disappointing experience I've ever had with a company.
1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After an hour and a half and no order (they say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone. I told her I placed an online order and there was an issue. First she said she called me to let me know my order would be late. I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. (She never asked which order was mine) and didn't have time for this.
I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude. I asked for her name she said no. I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again.
I called 5 more times same thing. I even called the next day to try to talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would have talked to a customer that way I would have been fired ASAP. They have lost a customer in me.
SHORELINE, WASHINGTON -- I ordered one of the temporary specialty chicken sandwiches and an order of the large loaded tots with a drink. Was excited when told I could order it as a meal deal to save a little. Even though cost me almost $9.00. Paid, got my order, went to work, and was disappointed to find fries instead of the loaded tater tots. Finally cooled off, thinking potatoes are potatoes. Finished fries, and reached in bag to try what should have been a chicken burger, only to find a Whopper. I was extremely disappointed to say the least.
That was probably the most expensive Whopper meal ever. I didn't go back, since I already ate the fries, and I sure as hell was not going to go through the garbage can on the way out of the drive through, where I tossed my receipt. So fast forward to two weeks later. After thinking okay, give them a chance. So I go through the drive through again. I order the crispy specialty chicken sandwich, (does any part of that sound like rib? don't worry I will explain later). Ask about the tots. Told yes they still have them. They ask me what flavor? What flavor?
After minutes of explaining what I want: a crispy specialty chicken sandwich and a large order of the tots. "Oh the tots are no longer available." That was great communication. Okay I will just get a small fries. Along with a crispy specialty chicken sandwich. Thinking every thing is cool. I go up to the window. Pay for food. And just on chance I looked at the receipt. And saw the word rib. Wait a minute....How do they get rib out of my order?
I have not been that upset in a long time. I was thinking okay they screwed up my order once. But to screw it up when I tried to let BK redeem itself. I said don't even hand me that bag. Just give me my money back. I am done. This is ridiculous.
XENIA, OHIO -- My spouse developed a serious allergic reaction to sesame seeds. We were taking our granddaughter through the drive through and I told him how good the original chicken sandwich was so I ordered him one. Telling the clerk of his allergy and asking for a no sesame seed bun. He ended up in the trauma unit literally almost losing his life. The response from BK was poor and resulted in no change in their policy. On our receipt it stated no sesame seed bun but after the fact BK informed me it is their policy to replace the top bun only so the bottom bun still had plenty of seeds...
When I pick up my granddaughter from school she is often hungry so we go to McDonald's or Wendy's drive through. McDonald's always has a long line but are very efficient. Wendy's food is often lukewarm and they don't get your order right at least 50% of the time but when the food is hot and the order is right I like them.
Burger King is seldom busy in Xenia so a couple of times I have taken her through there thinking to save time...I forgot! 4-18-13 at 3:30 1 car was in the drive through in front of us, none behind. I was asked to wait she would be with me in a minute...this has happened the last two times I ventured through. I gave my order, 6 piece kid's chicken meal with ketchup. The clerk asked me what kind of sauce? I responded I asked for ketchup.
She was offended and then was very cool telling me to pull forward and not giving me the total...when I got to the pay/receive window there were two people very nice but my order was not ready. They are very slow and only a few cars were in the parking lot. Having worked in retail for many years it is not hard to discern the problem...poor training and inspecting what you expect. They have a track record of poor customer response.
It is not the current manager or the manager before him because the type of problems are consistent so therefore it is a lack of corporate unwilling to fix the problem from the top. The manager at our local BK has been a long term rest. manager at other chains and I know this is not his mode of customer service. If BK ends up closing the Xenia location due to lack of volume guess who will be at fault...Burger King Corporate for not putting customer service at the top of their agenda...it always flows from the "the top".
MASON, OHIO -- Visit was Sunday, April 7th, approx. 3:15 pm. Soup Nazi is store manager. The "Soup Nazi" works here as the store manager. We went through the drive-through to order. Half way into our order, the lady stopped taking our order and the store manager started to take our order. I asked him to repeat it back. Only the first 3 sandwiches (we ordered 6) were on the order. We tried to repeat the order. He DID NOT LISTEN TO US and only repeated the 3 sandwiches again.
We pulled up to the window so that we could get our order right. We again tried to tell him our order. He spoke with a thick Indian accent. He told us to pull over without us giving him our order. I asked to speak to someone who spoke English. He said that he spoke the King's English, he had read the whole book (it's been the Queen's English since Queen Elisabeth has been reigning, by the way). He got irate with us and told us to pull over or he would call the police. I asked him for the manager. He said he was the store manager. I asked him for the name of the area supervisor, wanted him to spell his last name (he didn't want to) and the area supervisor's phone number.
Now all this time, I have been speaking to him in a business-like manner. He was the irate one. I have worked in restaurants for decades, including in management. I am absolutely flabbergasted that someone who is in management has not learned how to speak to customers. It was more important to him that the time at the drive through was within the specified goal than it was to get the customer's order right.
Finally, a woman came over. She was the one who had taken the first part of the order. She was also in management, said that he was her boss. She also said that there must have been phone interference with our order (I did not have a cell phone with me), which was a start, but she also did not want to get our order right and only wanted to sell us the 3 sandwiches and not all 6 that we had ordered.
She did not want to take the rest of our order but told us to pull forward to get the rest of our order. She was not apologetic. In this day and age when most people have cell phones that are video-capable, it is not wise for a manager to be irate to customers. I wish I did have my cell phone with me to record his irate behavior and show it on YouTube.
HONOLULU, HAWAII -- Went through the drive through at the Britannia BK and ordered one Jr. Whopper. An employee was outside delivering orders made and I had to follow him to the pick up window for my change. The sandwich was cold and had no napkins. Everyone who eats at Burger King know that the burgers are messy so I saw both shocked and disappointed that there wasn't anything in the bag but a lonely temped hamburger. I had to heat it it the microwave when I arrived home which is only 5 minutes from the restaurant. When I went on the website WWW. MYBKEXPERIENCE.COM I found a lot of links most not related to the survey I was trying to access.
NAPLES, FLORIDA -- My wife and I went to the Burger King on Highway 41 in Naples FL today and it was a MAJOR disappointment in every way from start to finish! First, the woman at the counter only spoke broken and inadequate English so had a hard time understanding the simplest directions. We gave her a VERY complicated order consisting of two number ones, a Whopper, fries, and drink and simply asked for one with and one without cheese and to NOT put any of the standard mayo on either, but rather, to instead, on both, put mustard, ketchup, a leaf of lettuce, and tomatoes.
We were served promptly, which suggested all this was precooked and standing by rather than to be cooked then, to order. The result was, a lukewarm sandwich, similar tasteless and not hot fries, failure to put cheese on either sandwich, a 3 inch glob of tasteless iceberg lettuce on both, and raw onion rather than the grilled onions on both as originally requested. When we had to take the sandwich back to complain of the failure to put cheese on it as had been clearly ordered, and paid extra for, they took time to slowly accommodate this after first insisting they had not been told to in spite of the fact that our receipt confirmed our statement that we had.
When they did ultimately decide to put the cheese on, they simply slapped a pc of cold cheese onto the now colder less pleasant sandwich rather than doing anything to melt it and make it hotter once again. By then, the fries had chilled even more. I got a glass of tea, wanting unsweetened but the only tea available, was a crappy tasting over sweet concoction. That completed a completely crappy and totally unsatisfying excuse for a meal that was our experience today. When I tried to go on line to get to their website to complain, it did not exist for this purpose. Imagine my surprise.