MONROE, OHIO -- I work in Monroe Ohio, and I went to Burger King for lunch, I only have thirty minutes for lunch. I went inside and didn't even get waited on until fifteen minutes after twelve. I ordered the fish sandwich meal with your new fries. At twenty five minutes after twelve, I was asking for my money back because I couldn't wait any longer. The manager got into the register and got my money, handed it to me and didn't apologize for my inconvenience or my wait.
It only takes three minutes to fry a piece of fish, I've been in the restaurant business before. Nevertheless, I had to go back to work with No Lunch. This is very unacceptable. There were construction workers that came in behind me and I overheard them say that it doesn't matter what time of day you come in, it take thirty minutes to be waited on. THIRTY MINUTES!! Whatever happened to making sure the customer is satisfied?
ST. CHARLES, MISSOURI -- Once again, the weakest link is the person who bags the order. I don't understand why you go through all of this printing and double checking my order when the bag person will not care if there are any special request such as a plain sandwich. I even went in this time. My bad that I did not check this order. It's a shame that the customer has to remove their food from the bag to check that your people did their job right.
I can tell you this mistake has happened dozens of times to my family members alone, just think of the business you lose by this. When I called to tell the manager he of course offered his sincere apology but I have a drawer full of those. How about giving me a gift certificate. I am already out of my gas and time, and needless to say hungry.
NASHVILLE, TENNESSEE -- I was at Burger King on Charlotte by the interstate zip code 37203. It was very busy and they were backed up on drive-thru. The employees started fussing among each other. The Manager a female had no control - she yelling and they were yelling back. 10 minutes later two co-worker are fighting behind the line. Two females and the Manager and staff just watched. The Manager allowed the girls to finish and go back to work and still fussing among each other across the food line.
My worst experience ever for my fellow African American. A disgrace also the restaurant to allow this cause they were so busy. They should have been fired on the spot. Manager never gave us the customer an apology. I will stop doing business with that store forever.
HASKELL, NEW JERSEY -- I would like to know why it is only allowed ONCE a month a free Whopper or other item. My husband & I come often, but still only Once a month a free item. I come from a Business Family and notice other Companies, that are not fair to the Customers. All that they want is The Customer's Money! That does not bring regular Customers back, after they (as I) find out how Cheap you are.
In this day and age, with all other prices going up it would be nice to get something more from your company, more often than ONCE a month. That is cheapness. So coming from a Business Family, I will "alert" others TOO about these facts. Making them go to other places, where they have good fresh foods and better sales on items. Your sale prices are not very good.
I have been in the Food Industry for several years, so I know what I am talking about. Most people, just throw the receipt away and never realize what a small meal they could get, for nothing. So there again you are making A lot of $ off our backs.
GREENVILLE, SOUTH CAROLINA -- I went to Burger King at 331 South Pleasantburg with a friend. When we got to the window to pay one of the employees came to the window and said some smart remarks to my friend. I think that is very unprofessional of her. There's been a lot of things going on at that particular store, the manager ** has been letting a lot of things go on that should have been stopped. ** has clocked an employee name ** in and out as if she was at work and she wasn't.
She has let another employee ** call her mother and brother up to the store and curse out an employee name **. She has let ** call her mother, cousin and some other people up to the store to fight ** right after he got out the hospital. She shows favoritism to certain employees up there. Something really needs to be done about the things that are going on up there. That's a place of business not a place for drama.
TALLAHASSEE, FLORIDA -- My recent visit to Burger King was disgusting. I was rushed to order, only to have had to wait (10) minutes to receive my food. Many potential customers left the line very unhappy. No one apologized for the extremely long wait, I was told that I never ordered, and I had already paid the cashier! My daughter was late to work!
I realize that this is a fast food establishment, but the long wait and unprofessional service must be improved. There were only four cars total to be assisted. One lady parked and went in and others left. I patiently waited but was quite offended. Burger King needs to realize that I had a choice of McDonald's, Zacadoos, Village Inn, Waffle House, Wendy's, and others on the SAME street and could have gone so many other places to receive great customer service and reduced waiting time. I called the local representative who has yet to return my call. My response to Burger King is, "do better" or you will LOSE me and others!!!
VERO BEACH, FLORIDA -- I went through the Burger King drive thru last week and ordered French toast sticks. When I got home, to my surprise, there was no syrup. I didn't know you had to ask for it. So today I went through the drive thru on the way to bring my husband to work. I ordered French toast sticks with syrup. My husband ordered a breakfast sandwich and French toast sticks with syrup.
When we got to his job we opened the bag so he could take out his breakfast and there was only one syrup. So he got the syrup and I again got none. I am very mad about this. In our town McDonald's is across the street and we usually go there. They always have a line stretching around the building while Burger King is always dead. They never have a line. Today I figured out why!!!
WILMINGTON, DELAWARE -- An obviously sick employee handed me a Whopper sandwich (drive thru). Since she was wearing gloves, I thought it would be alright. Eating it was the worst mistake I ever made, because I was sick (diarrhea) for a week. Medical testing revealed the nature of the disease and the source. Forget about complaining to management: their response was that I must have caught a "third world disease" (racist **).
I'm never going to Burger King again, and for that matter haven't eaten any fast food since. Sloppy food handling and sick employees (they can't take time off - no sick pay is offered, and minimum wage employees have few options) is the norm in that industry.
YOSEMITE BLVD, MODESTO, CALIFORNIA -- First off, the food is always cold and takes forever to finally get it. But that is nothing to the filth and scum of this place. The dishes above the sink on the dry rack still look dirty and all greasy, the walls all around look brown and scummy and the floors are horrible. The ice is full of black stuff all the time and you can tell they never clean the ice trays out! The soda machine is the worst thing off all.
I've never seen something in a restaurant so disgusting!! It looks like old dirty nasty soda spills gathering with dust and grime for years! The smell is horrible, like a raw puke smell. I don't even dare to go in the restroom. Seeing and knowing this as a customer, I can only imagine the health codes being neglected. I'm very concerned about people's health. This is not what you expect from a major fast food franchise. This store needs a complete make over ASAP!
KYLE, TEXAS -- Today I visited this location and it was busy obviously short staff. But, what got me is when they were struggling, they turned to this blonde bubbly manager smiling and laughing, had orders out and friendly. She passed my order and said "here ya go sweetie. Thanks for the wait. I apologize it took so long. Anything else I can get ya today?"
One, she apologized for the wait, thanked me and smiled and to me. A smile says a lot through all the chaos. She took the time to thank me, as I read her name tag (Elizabeth). I noticed employees called her Lizzie, I asked why, she says "well Lizzie is short what I prefer." She chuckled "I think it suits me." She was full of smiles and giggles around for today. The crew obviously looked to her and when she came around I saw her crew flowed with her.
One great manager, one great team, one awesome meal they actually made my food fresh. The funny thing is, when they told me Lizzie put her arm to her forehead and said "oh woe is me a fresh ten piece nuggets and whopper patties the tragedy." It made me chuckle and my family she goes, "oh can you handle BK? We make it fresh and it was worth the wait." Burger King needs more managers that boost and help the store like this one in all great asset to your team and my family and I settled. We are going back to this location just to see Lizzie and her crew.