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Cabelas Refuses to Issue Refund Check for Returned Merchandise or Respond to BBB Complaint.
Posted by on
Rating: 1/51
SIDNEY, NEBRASKA -- My wife purchased a pair of Danner boots as a gift for me online, order # 212541534. The boots were defective and returned for exchange. Cabela’s no longer sells these boots so they were going to issue a refund. Cabela’s received them on Sept 23rd according to the USPS tracking.

They called my wife and left a message (Sept 24th or 25th) saying they were going to issue a credit to the VISA they were purchased with. I called customer service on Sept 26th at 655 PM and spoke with Judy. I explained that the VISA card they were purchased with was cancelled as we have changed financial institutions and asked if a check could be mailed to us. She offered a Cabela’s gift card which I declined as this would limit me to Cabela’s but they no longer sold the boots and they are still available elsewhere. She put me on hold to check with someone to see if a refund check could be issued instead of the VISA refund. She got back on the phone and told me a check would be mailed out.

They promised a refund check but credited my wife's cancelled VISA card instead. On Oct 4th my wife (Judy xxxxx customer # 35534313) go an email saying “Dear JUDY A xxxxx, This note is to verify that a Credit in the amount of **308.49 has been issued to your VISA account on 10/03/2013.” This is not what I asked for and not what Judy the Customer Service Rep from Cabela’s told me they would do.

On 7 OCT at 914am I called Cabelas customer service and spoke with Jan. She was nice but no help resolving the problem. She said I had to deal with my financial institution getting them to send me a check for the amount they refunded to the canceled VISA. I shouldn't have to deal with this headache of getting the credit union who I no longer have an account with to issue me a check for a credit to the non active VISA card and when the customer service representative Judy told me they would send a refund check in the mail, that's what they should have done. That afternoon my wife called Members Credit Union and they told her that if a business credited our no longer active VISA then the funds would be returned to the business.

On 30 OCT my wife again called Cabela’s and spoke with several customer service reps. One CSR told her that the money had been returned to Cabela’s from the financial institution and then another told her they were still waiting on the money to be returned. My wife complained that this has been going on for over a month and we’ve been switched from one customer service representative to another with no results and we are still out the money for our returned boots. There was no resolution.

Cabela's has yet to respond to a complaint I filed with the Better Business Bureau (#300097760) on Oct 7th. What kind of company won't even respond to the BBB after 3 weeks?
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jktshff1 on 11/01/2013:
BBB=Bad Business Buddies
jimoneal on 11/07/2013:
Cabela’s never did respond to the BBB complaint but his issue has been resolved. On October 31st Cabela's called my wife and left a message saying they wanted to do a 3-way call with her and Members Credit Union who issued the VISA card that they credited even though the account was closed. On November 4th during the call the credit union said they had received the credit and since the account was closed they reopened a savings account for my wife and deposited the money there without letting anyone know.
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I am correct, you are wrong
Posted by on
I wrote Cabelas and told them that their advertisement for the Mag touch rods is incorrect. Other people and companies have used this incorrect info and it is on several websites online. The rods were introduced PRE 1987-1988 for a fact. My uncle bought at least a dozen of them in different actions and fished with them for a couple years before his death March 19, 1989. My Aunt gave me those rods. Cabelas told me that they bought the line of rods from another company, I was told that the Cabelas name is NOT on those PRE 1990 rods. MY RODS ALL ARE PRE 1989 AND EVERY ONE HAS CABELAS MOLDED INTO THE ROD HANDLE END PLUG !!!!

Just want the truth be told about these Quality, Quality rods. The 20+ year old rods are much better than ANY rod made today. I have 1 of the ulra-light models that has caught in excess of 10,000 bass, 10,000 on the safe side !

Thanks Andrew Prichard
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Bass God on 04/03/2011:
Thanks for the information!

Melissa Ridings
raven2010 on 04/03/2011:
Did something get deleted or did the OP reply to their own review??
tnchuck100 on 04/03/2011:
Talking to yourself are you?

Split personality? Melissa is Andrew?
momsey on 04/03/2011:
LOL I love it when people comment on their own reviews like this.
Anonymous on 04/03/2011:
They're just getting the ball rolling :)
trmn8r on 04/03/2011:
Another company could easily have made them and put the Cabela's name on. I can't tell if I am speaking to Melissa, Bass God, or myself here.
Anonymous on 04/03/2011:
Thanks for the Information!

Stuart Lowenstein
getoverit on 04/03/2011:
I'm a unclear as to why it might important whether the older rods had the Cabela name on them or not.
Ben There on 04/03/2011:
What does the ad actually say that you are disputing?
Anonymous on 04/04/2011:
LMAO. You caught 10,000 fish? Have you been keeping track in a book somewhere or something because 10,000 is an awful lot of fish for one person to catch. lol sounds like the typical fisherman response though. "IT WAS THIS BIG!"

Thanks for the Information!

Jeff Allender
jktshff1 on 04/04/2011:
Have you considered the plugs have been replaced?
GreenEyedHawk on 04/04/2011:
How does this affect...well...anything...really...about this product?

Thanks for the information!

Lord Fussybottom III, Esq.
Sarah Rhapsodos on 04/07/2011:
Wow, you think that someone replying to THEIR OWN POST would be smart enough to use a DIFFERENT screen name instead of the SAME ONE, but then again maybe they aren't.
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Cabela's - Never Again
Posted by on
BUDA, TEXAS -- After proving myself as a loyal customer who spends entirely too much on my hunting and fishing addictions ( i.e. the perfect Cabela's customer), I decided to become a Cabela's Club member and applied for their Visa card which they happily gave to me with a pretty outrageous credit limit. I then proceeded to spend about $5K in several pre-Christmas shopping blitzs at their Buda, TX location which is about 1/2 hour from our home in Austin. The day after Christmas, I took my sons to exchange about $500 worth of various gifts that didn't fit, etc. As it turned out, I had the sales receipts for several shopping trips, but had failed to bring one of the receipts for about $300 worth of merchandise which I was initially unaware of. The "customer service" guy started by acting like he was really ticked about his job - which I have to say looked like he was struggling with. When he told me that several items were not found on the receipts, he informed me that he could give me store credit for what turned out to be about $100 less than the price tags still on the garments. I told him that I had just purchased the items a few days before on my brand new Cabela's club card (which at that point I was still kind of excited about). He got pretty nasty about that comment, and told me that it didn't matter, the best I could do would be to get the lowest (sale)price listed for the items for the last 12 months refunded as a store credit. He then threw in a comment about how shopper fraud had become a big problem for them - hint: I think you're a crook who may be stole these items and now want to return them for cash (another flash of genius customer service). Now, it seemed peculiar that he could look up the lowest price for these items over the last 12 months, but he could not look up my transaction receipt two days ago which was made on a store credit card. GREAT customer service. Really smart. I will take my annual outdoor budget and apply it to local stores who really aren't any more expensive and a lot more customer friendly.

Cabela's is not the store I thought it was. I won't be back - ever - for any reason. I have cancelled my recently bagged club card membership.

Done with Cabela's

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Anonymous on 12/28/2009:
I know exactly where the Cabela's is, because I was there the day after Christmas as well. :-)
Without the receipt, there's no proof you purchased them for the price you bought them at. You're lucky you got store credit at any price.

"but he could not look up my transaction receipt two days ago which was made on a store credit card."

And no, like most retail stores, they can't look up your transaction. They don't have that kind of information. That's why you have to have the receipt. I'm sure their computer systems don't work that way. They probably don't keep that on record.

"He then threw in a comment about how shopper fraud had become a big problem for them - hint: I think you're a crook who may be stole these items and now want to return them for cash"

And that's probably too, true. Not about the part of you suggesting he was calling you a crook, but the fraud. That happens everywhere and not just Cabela's.

Skye on 12/28/2009:
I think he was very generous, giving you store credit.

Good post, bkk.
Anonymous on 12/28/2009:
If you didn't have the receipt in question, I don't blame them. Even if they can "look it up" for you, its your responsibility. I find no fault with Cabela.
Ytropious on 12/28/2009:
Next time BRING YOUR RECEIPT then you'll get 100% of the money back. Having their store credit does not entitle you to an automatic refund without a receipt.
Rachel on 04/29/2013:
If places like target, apple and the gap can look your receipt up with your credit or checking account numbers then other stores need to update their databases and technology to do so. Treating customers like criminals because you can't keep track of a piece of paper is bad business. I am a loyal target and apple shopper as a result.
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Can't buy optics at Cabelas
Posted by on
During the past 8 months I have gone to Cabelas specifically to purchase rifle scopes on three occasions where I was treated extremely poorly. I would wait at the counter, clerks would walk by and help other customers, no they were not calling numbers on any of these occasions. The shortest wait was 20 minutes when I asked for help and was told to take a number by the clerk who had just helped a woman who had just walked up. He then went into the back room, they lost a sale on a $900 scope. A while back I went in and after waiting for 30 minutes I left, the clerk would look at me standing at the counter and just walk away. He came by and helped several other customers who had just walked up. I waited while some friends of his came in and were talking about his jeeps. They lost the sale of a $500 Eotech and a $600 scope that day.

I went in recently to buy a scope. I waited 40 minutes, a customer a head of me took a long time to decide what he wanted, the clerk had to come to where I was standing several times to get other scopes out. After he had finished helping that customer he had to walk to where I was to put scopes away. After putting them away he walked down the counter and helped a couple that had just walked up. While I was still waiting a second clerk came over and helped 2 guys that had also just walked up. When I asked the first clerk for help he told me to take a number and I would be helped. Again Cabelas lost the sale of a $500 or a $1400 scope. I was debating between the two. When I called the store the manager offered to take my order over the phone and was told it would be shipped to my house. I let them know I didn't want to spend any money at their store and why would I buy something I was never able to look at.

I have been treated really well by a lot of other Cabelas workers, but I have also spent a lot of money at their store and also on line. I know that most of their workers are great people but 3 workers have cost them a customer.
Resolution Update 08/20/2009:
08-20-09: I have not heard anything from Cabela's beyond the initial email response to my complaint. I was told the complaint would be forwarded to the store management and corporate management. After nearly 2 months I don't think there will be a response.
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Cabelas - Not Customer Service Oriented
Posted by on
In early May 2009, I ordered some ammunition for my handgun. As I am writing this, it is June 22nd and I still have not received the ammo! I have received 3 emails from them stating the order was on backorder. I emailed their customer service department with my complaint and they said there is nothing they can do about it and they will not provide compensation of any kind. Cabelas has also done this to both of my parents who ordered from them as well as my husband. Hopefully this post can help others see how disappointing and un-customer friendly Cabelas is.
Resolution Update 06/24/2009:
I am ending this message board simply because I received helpful advice from 3 users - I thanked them in my final message. I am going to wait a little longer for Cabelas to hopefully send the ammo while I look elsewhere for ammo. Hopefully this review on Cabelas helped some people know more about Cabelas. Thanks!
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Soaring Consumer on 06/22/2009:
Seems like they are just stringing you along and have no intention of sending your ammo. If it is on backorder you should be allowed the option to cancel for a refund, the fact that they say they can't do that gives me an impression that this is a bogus operation. Dispute the charges with your credit card company and buy elsewhere.
Ben There on 06/22/2009:
This must be the run on ammo I have heard about...
BokiBean on 06/23/2009:
That's not bad customer service, that's a shortage of ammo. There has been a run on guns and ammo ever since OBama took office..
PepperElf on 06/23/2009:
Boki - you're exactly right.

My boyfriend told me the stores in Texas are all running extremely low on ammo
BokiBean on 06/23/2009:
In Texas!! Now that ain't right... :D
PepperElf on 06/23/2009:
yeah..... if Texas has a shortage you KNOW the rest of the country is going to have an even bigger shortage

SilverWngs71 on 06/23/2009:
I can say that yes there is a shortage. My husband and FNL are now reloading shells because the time waiting to get ammo is so long. When OB took office and just right before that the prices on ammo and weapons jumped.

I would call Cabela's and ask if they could refund you the amount you spent. Go to a local gun store and see if they have enough to get you by till the order comes in.
Ponie on 06/23/2009:
I don't see anything in this post that says the ammo was already paid for. Was it? No matter the situation, is Cabelas the only game in town? As SilverWings suggested, aren't there other gun stores around? Guess it's a case of supply and demand--and right now that demand has increased tremendously. Wonder why...
SpinnerDolphin78 on 06/23/2009:
I can cancel my order and get my money back. I am actually looking around town (Las Vegas) right now to see if I can find some 22 luck at any Walmarts, Dicks Sporting Goods, and a few other places I've checked so far. Once I find some, I will cancel my order with main complaint is that Cabelas shouldn't say they have something in stock originally when they actually don't. I totally understand how difficult it is for stores to get certain types of ammo now, but at least be honest up front. Thanks for all the responses!
Starlord on 06/23/2009:
Any ammo is difficult to obtain since Obama and the Brady Bunch got elected. The explanation I got was that ammo makers make runs of ammo, like one time period they will make .45 ACP, then the next run is .357 magnum, etc. The run on guns and ammo caught the ammo makers with their guard down. The demand for ammo is far outstripping the supply. I wish I had the money to set up another reloading bench, cause right now, if you can find .45 ACP ammo, it costs an arm, a leg, and your first-born for a box of 20 (you can't find boxes of 50 right now.) This is not Cabela's fault, they are a great company to work with, but I have been told by gunshop owners that they have called in every favor they are owed to get guns to sell.
Ben There on 06/23/2009:
"Go to a local gun store and see if they have enough to get you by till the order comes in"... How many things do you need to shoot on any given day that you might actually run out of ammo thus needing to "get by" with other bullets? What are you shooting?
jktshff1 on 06/23/2009:
You are not saying what state you are in, but most states have an association of gun owners on line that keep up to date 'bout where to get and when. I know mine does.
Anonymous on 06/24/2009:
Spinner, at the time you made your order, it probably WAS in stock. Things happen. Like your president. Cuss him out. Don't blame Cabela's. My husband is in the same situation. When they get it, they get it. Until then, either refill, shop around or wait. They can't pull it out of thin air. You could try BassPro, but you will probably have the same problem.
SpinnerDolphin78 on 06/24/2009:
LadyScot, I think you missed the point of my review. Obviously they can't "pull the ammo out of thin air" as you stated...they weren't expected to. They said their ammo was in stock when I purchased it and then later told me that it was on backorder...either it was in stock when I purchased or it wasn't. It's very simple and they weren't honest about it.

BenThere - you said that I didn't say what state I am in. I mentioned earlier that I am in Las Vegas and Las Vegas is in the state of Nevada. (Sorry, I thought almost everyone knew where Las Vegas was.)

Soaring Consumer, SilverWngs71, and StarLord thanks for your helpful responses!!!
Anonymous on 06/24/2009:
Spinner, again YOU miss MY point. When you ordered, it probably was showing IN STOCK. When your order was in processing, the item was no longer in stock but on backorder status. It happens. What do you need to shoot so badly that you can't wait?
SilverWngs71 on 06/25/2009:
Ben There: In response to your post. We go out and target shoot. We sight in our weapons, go to the gun range and shoot varmints. Just to name a few.
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Cabela's Sporting Goods... Customer Product Review System Is Dishonest!
Posted by on
ONLINE SALES -- You know what gets my goat? Cabala's sporting goods.

I recently purchased some sporting products from there on-line store and was later asked (via email) to rate the items I had purchased.

Well I took the time to write what I thought were three well written reviews, two were of products that worked out OK, the third being a product that I was disappointed with. I wrote a respectful review saying that the item did not meet my expectations.

Well, Cabala's must have some sort of review of reviews... Because My not so favorable review never made it up on there site (The other "good reviews did).

I decide to test there review system at this point and write another unfavorable review about a product I had purchased from there store some time ago. Sure enough..... This review also did not make it to there site.

I have to say, if someone like Cabala's is going to ask someone to take the time to write a review, they should have the decency to post said reviews to there site.. Good or Bad.. it should not matter!

I find this dishonest! And will not purchase anything more from Cabala's, seeing that there product rating system is biased and a total farce! And they do not respect there customers opinion.
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Anonymous on 09/09/2008:
I always wondered about some of these companies with their website reviews. Sometimes you'll see a negative review but I figured they do some very biased editing.
Stupidforthatlong on 10/28/2008:
I used to work at Cabela's in Lacey. The abuse the management puts on the employees is amazing. The worst one is the gun manager. He is never there and is a jerk. Their spirits are so low.
When you get a 10 cent raise? No way would I put up with that. I have some pride. I would rather work at McDonalds than watch the managers check their emails and talk on the phone. Not one would help a woman move anything heavy. It's pathetic. I look for Cabelas to be going bye bye next year.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bought a Lemon, Out the Money and They Won't Do Anything
Posted by on
Rating: 1/51
Gun doesn't fire and was told because the site says all sales are final there is nothing they can do. Lied about the return and shipping laws (I got it to my door, black powder pistols are not considered firearms)and I am out the $220, nor did they offer an FFL return.

Did not have the manufacturer's information to contact them.

Bad experience all around. Bad product that they won't do anything about, poor customer service and last time I will order from them.
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Starlord on 04/23/2012:
The Cabela's in Lacey, WA has gunsmiths who could figure out the problem. Thre are also other smiths around the area who could do the job. This could be just about anything, from failure to drill through the nipple (if percussion) to improper boring of the chambers in the cylinder. A good gunsmith should have you back on the range fairly quickly.
Normal shmormal on 04/23/2012:
It's not returnable because it's a black-powder pistol.

They cannot guarantee functionality in something like that because they can't guarantee you load it properly every time you use it.

You might want to take it to a gunsmith first to find out why it's not working. If it's made incorrectly or if it's operator error.
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Very Satisfied With Customer Service
Posted by on
My family are avid hunters and sports enthusiasts, and since we do not have a Cabelas within driving distance, we always order from their website.

Anytime we have decided to return a product, no matter the reason, the process has been a breeze. We were mailed either a check or gift certificate within a week of the return.

The "live chat" with a customer service representative on their website is an excellent tool as well, and came in handy when we had to return a pair of $180 hunting bibs. They were a gift, but with no receipt or paperwork included. We asked the representative if they were exchangeable, and he said to just ship back the wrong size, with a note on what size/style we wanted, and we got the right ones in about 4 days.

Way to go Cabelas!
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Starlord on 03/13/2009:
We have a Cabela's here in Lacey, WA, and I can truly say that shpping at Cabela's is usually a pleasing experience. I say usually, because I did have one unpleasant experience.
It turned out that was an abberation, and every other contact has been fantastic. I agree, Cabela's is awesome!
Anonymous on 03/13/2009:
Cabelas is awesome. Great quality and service at a slightly higher price. Favorite Cabelas story: I ordered a rifle scope by phone. The CSR offered me $10 off on a "Hunter Dan" action figure "just in time for Christmas". I explained that I had no children at home. The CSR replied without hesitation, "Well, you can always use it to sight in your new scope."
jktshff1 on 03/13/2009:
2nd the others.
Doc....tell me you did and it was fun!!
Anonymous on 03/13/2009:
I wish I could, jkt. The damned doll was still $29 after the discount. Unless it came with a 6-pack of beer, a bottle of Jack, and six feet of det cord, I wasn't interested in blowing it to smithereens. OTOH if it was Barney the Dinosaur or Dora the Explorer I would have paid double and told 'em to keep the coupon.
jktshff1 on 03/13/2009:
Shute.. you can buy a ton of targets for that.
Have you ever tried using paintballs a targets? Tape them on the standard target, when hit it's a great splat!
Principissa on 03/13/2009:
I second barney and dora. And I second paying double. I can't stand that little girl! You want my kids to stop watching television, turn dora on.
Anonymous on 03/13/2009:
Never tried the paintballs. I bought some good exploding targets from a place advertising in Shotgun News (better than the ones Cheaper Than Dirt sold). After a few libations, shooting one in the back yard (Colibri 22rd) seemed like a good idea. (Yes, I know it's not safe to mix firearms and alcohol, you might shoot into the keg). Anyway, the the thing goes off like Hiroshima. Less than a minute later, we were being lectured by a couple of donut munchers.
jktshff1 on 03/13/2009:
Princi, send them to Doc, he needs the target practice
jktshff1 on 03/13/2009:
Ya lucked out there. The exploding ones are cool.
Anonymous on 03/13/2009:
Indeed. There is no personal misfortune that cannot be cured with the application of an explosive. The munchers wanted us to give them any remaining target. Sorry, officer...all gone. Everyone knows that cops confiscate fireworks and shoot them off for their own families.
jktshff1 on 03/13/2009:
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Unfair practices - Dishonest sales system
Posted by on
Don't do business with them. They offered a very good deal online. After the purchase, they provided a tracking no., but never shipped the merchandise. When I called in, they tried to find different reasons to cancel my orders. Bad business. Stay away!!!
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Helpful on 07/07/2010:
I didn't find the review very helpful, in that it didn't give enough details.
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