Cable Shopping Network

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CSN Network Scams People
Posted by on
LAVALE, MARYLAND -- On February 1st of 2009, I watched a "Live On-Air" presentation of a salesman offering the 50 States Quarters. The salesman said, "Order now as supplies are becoming limited. We currently have them in stock and available for immediate delivery." The salesman said that you could call or order online. I placed my order online. After preparing the online order and clicking submit, I received an order confirmation with an order number. At the bottom of the receipt it stated that the estimated delivery date would be March 2, 2009. I'm saying "WHAT?" How is that considered immediate delivery? So I waited until March 3rd to receive my order. Whenever it didn't arrive, I called the customer service number to check on the status of my order. I received an automated message stating, "Due to overwhelming demand for our 50 States Quarter collections, please allow 8-10 weeks for delivery. To say the least I was angry, but I decided to wait a bit longer.

Today Is March 27th and I have still not received my order. I once again called the customer service number. This time a live person answered. I was told that the quarters were on back order and they were just starting to ship the December and January orders now. I told the man that I was not happy with their company and their shady business practices. His response to that was to try to sell me more coins to complete the set that I have not yet received. I then asked him why they would advertise that they had them in stock and available for delivery when they did not. His response was, "The show that you watched was prerecorded and at the time of its original airing, the coins were in stock." I them informed him that the show I viewed did not show anywhere that it was a prerecorded show. It was presented as if it were live and the salesman even said several times during the airing that it was live. His response to that was to tell me I'm a valued customer and he once again tried to sell me more coins. I asked him why they would rerun a show that says they are in stock and available for immediate delivery if they knew they were currently not in stock. His response was to once again tell me that I'm a valued customer and to try to sell me more quarters.

It was at that time that I exploded and used a few "choice words" with him. I told him I had no intentions of ever ordering from CSN again and if he wanted me to feel valued he could get my order to me as I was promised. I then tried to pin him down on a date. He said that as soon as they arrived, they would ship them out to me, but he never did give me a specific date. He then once again went into another sales pitch about buying an additional coin set. At that time I just hung up on him. I will NEVER deal with CSN again. Hopefully you will read this review and will be wise enough to NEVER buy from this company. We need to put this company out of business by NEVER buying from them again.

These people are scammers. They will exploit you. BUYER BEWARE! I will post an update to this review as soon as the coins actually do arrive so that you will know just how long I actually had to wait to receive my order.
     
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Soaring Consumer on 03/27/2009:
I don't usually buy things from television promotions or things of the like, and if there is something I want, I wait for it to show up in a store.

The fact that they broke their promises about the status of the availability and continued to break their promises regarding delivery is upsetting. But when you call to follow up, considering that only thing they do is to TELL YOU TO BUY MORE COINS over and over again despite that you don't have the coins that you ALREADY BOUGHT, that in my opinion shows what greed hogs they are, and it angers me greatly. Voted helpful.
SEARS Hater 2 on 04/23/2009:
Today is April 23, 2009 and still the coin set has not arrived. I will keep you posted! Don't buy from this company!!
Greg on 11/30/2011:
11/30/11 My wife just received a call from a CSN person saying she had information regarding my order of the National Park quarters who left a number to call back. My wife was the intended gift recipient of these quarters (which I did receive) for a gift in late Dec. and immediately knew about the gift thanks to this poorly veiled attempt to solicit more business. I called back to complain and of course got their voice mail. Way to GO CSN. I advise all to avoid this shoddy outfit.
dave e. arthur on 09/25/2013:
I am sorry to hear any one to have trouble buying anything from the t.v. I did not buy for a long time from any t.v. ad. but I broke down and purchased the gold dollars presidnets , and the gold state quarters and the gold state parks. I guess I had luck in getting my orders. I did have to wait a little longer to get them , but they called me and told me the orders were running a little behind. I am like you , I don't like to wait a long time to get what I ordered. I am not tring to make them look good , but I have better luck with t.v. order show more than I did with hnn and qvc. I hate to hear of any body like your self have the trouble. hope you have better luck with any body you order from. dave e. arthur
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Don't Buy From Cable Shopping Network
Posted by on
SAINT PETERSBURG, FLORIDA -- I ordered the complete 50 State Quarters Collection from Cable Shopping Network on December 29th, 2008 and received an estimated shipping date of 2-3 weeks. After 4 weeks I sent 6 emails to the company through the company website, never received a reply. I then called the customer service number and there was a recording that due to a high volume of holidays orders for the Quarter Collection, please allow 8 weeks. I waited 8 weeks and called again and was told by a representative to wait 10 weeks and the company would 'investigate and push the order out'. I waited 10 weeks and the next representative did not offer me any information except to cancel my order if that's what I wanted. He then told me the reason it was not sent out was there was a problem with my Discover Card. Which is a lie because I have a zero balance on my card, and I saw the authorizations that Cable Shopping has run every 30 days to verify the account is still good. I was told to wait 2 more weeks and a supervisor would get my order 'force shipped'. Another lie because after waiting the last 2 weeks the last representative I spoke with told me that she has no idea when the set will ship, and there is no way to get the set 'force shipped' and that anyone in the company that told me otherwise didn't tell me the truth.

So, after 3 months, I still have no idea when the set will be shipped, but every night on cable TV the same advertisement runs, selling the same product I can't get shipped to me.

If you are smart, stay away from Cable Shopping Network.
     
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Soaring Consumer on 03/18/2009:
If I wasn't mistaken, I think that they are just going to hold you off and never send the product until it is too late to take action to refund your money.

Dispute the charges now and cancel the order. You gave them long enough.
Michael McAndrew on 02/17/2014:
I have been on the QUARTERS PROGRAM for years and have had only an exemplary experience, always on time, and they track me down if I move or change credit cards. Customer service answers the call promptly and takes care of all issues. Please be patient as this is the most popular coin collection program in recent years.
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Illegal Practices
Posted by on
SCOTTSDALE, ARIZONA -- The Cable Shopping Network (CSN) is a fraud. They charge customers for products that are not in inventory, holding their monies for months on end. They lie about their products, have their sales people lie, return money to credit cards after calling and hounding them for months. I've experienced a sales person stealing from me. I threatened to send him to jail, he was fired.

I am aware of sexual harassment by managers. I have a friend to was given phone sex by a sales gal there in order to sell him coins.

I believe this company takes our money to purchase items to sell or why else would they charge for something they can't produce, why would it take months to get money returned?

This place should be under investigation. I filed a complaint with the
AG's office, all the AG's office did was sent them a letter.

Somebody do something with these dishonest people, please.

Thanks.
     
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madconsumer on 06/12/2008:
stop shopping there. and stop watching their program.
flame on 06/13/2008:
Madconsumer: Thank you. I will not shop there. As far as their TV program, sometimes I think it's all smoke and mirrors. I've called a day or two after I ordered (twice) and each time the coins were not in inventory; no one knew how long it was going to take before there were going to be in. ??? I've never had that experience with HSN, QVC, or any one of the home shopping networks. Hopefully as word gets around no person in their right mind will shop there.
flame on 06/13/2008:
dickeyboy: No problem, people need to be informed good or bad. Sad enough to realize how some businessess take advantage of their customers, (their bread and butter), and put the screws to them. Whatever happened to doing business on a hand shake? Right! I don't know who is screwing the public more, CSN or the government? Watch where your tax dollars go, something tells me CSN has learned to use our tax dollars to take care of themselves just like the government, expecting us to take care of it.

p-oed person on 05/21/2013:
They are still doing the same thing, overcharging and ripping off customers
Another Mad Consumer on 08/05/2013:
Took two months to get the coins. Told did not have the box. The box had to clear customs. Received coins over weekend. One coin missing and the key to the box Told would get another set of coins at end of July. Took money out, put it back in. Took money out again, put it back in. No coins. Will never buy from them again!
x employ on 08/17/2013:
They do use your money to buy the coins never seen such a poor excuse of an owner and mgn staff in my life
Marty Morgan on 11/04/2013:
I'm an Ex-Employee of CSN and I can tell you this, the owner Scott Miller has been sued for sexual harassment by several female ex employees. The managers belittle the employees with comments that degrade the individuals. They over charge for everything they sell if the customers knew that they overcharged three times what they can get the coins in the open market they would never do business again. They take customers money up front and then they go buy the items with the customers money and often it takes two to three months to get the product to the customers. The management, the owners everything about this company is borderline poncy scheme. the owner even hired his Daddy to oversee the doings of the company, rumor has it he's there to baby sit his kid because he makes such poor business decisions. Look people do not do business with CSN there a bad bad company and should be shut down by the Attorney Generals office.
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CSN stole my Grand Daughter's X-mas Gift
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SCOTTSDALE, ARIZONA -- I ordered a set of State quarters from the Cable Shopping Network in July 2005 and I paid for them with my Visa Debit Card. The sales person asked if I wanted to join an auto-renewal program. I told them no. I said that this was a one-time purchase and to not send me anything else. That December they charged my Visa Debit Card for another set of coins. I called the Cable Shopping Network and told them that I had told the original sales person that I did not want them to send me any more products. I told them that I did not order this second set of coins and I wanted my money back. They told me to return the coins for a refund but they would still charge me the Shipping & Handling charges. I told them that this was unfair and to take me off of their list. However, despite this emphatic request, this December (12/08/06) the Cable Shopping Network took $39.90 out of my bank account, using my Visa Debit Card, for another set of coins. I am on a small fixed income and live on a very tight budget. However, this year I managed to save $40.00 for my Grand Daughter’s Christmas gift. But now, because the Cable Shopping Network made this unauthorized withdraw from my bank account, I can not purchase her gift. The Cable Shopping Network said that they would send me back my money, but it is too late. Now to me, in effect, the Cable Shopping Network stole my Grand Daughter’s Christmas present. Also, because of this I had to cancel my Visa Card to prevent them from ever doing this again. My lesson learned is that the Grinch is not the only thief of Christmas.
     
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Hugh_Jorgen on 12/13/2006:
Give the grand daughter the state quarter set.
bho55 on 12/13/2006:
Call your credit card company and deny the charges.
Anonymous on 12/13/2006:
Never, EVER use a debit card for purchases. Your recourse options are very limited.
tnchuck100 on 12/13/2006:
SloMo: You are 100% correct!
Slimjim on 12/13/2006:
I agree too with sloMo. I never use my debit card and give merchants access to my bank account. I use a credit card always. In a case like this, it's much easier to dispute.
Anonymous on 12/13/2006:
While I agree with sloMo I would add DOT BUY STUFF OF THE TV OR THE INTERNET!
tnchuck100 on 12/13/2006:
I will shop on the internet but I will only order by phone. And then only after I research the company.
Anonymous on 12/14/2006:
Don't shop anywhere!
old fart on 06/12/2008:
Trust NO ONE with your credit or debit cards..Why give some faceless stranger access to your checking account.
That is a bitter lesson to learn...
KeepThePace on 01/29/2009:
I shop online all of the time. What I do is use Paypal to generate a new "one use/one website" MasterCard number. After that one use that number can never be used again. I love it.
Greg on 11/30/2011:
11/30/11 My wife just received a call from a CSN person saying she had information regarding my order of the National Park quarters who left a number to call back. My wife was the intended gift recipient of these quarters (which I did receive) for a gift in late Dec. and immediately knew about the gift thanks to this poorly veiled attempt to solicit more business. I called back to complain and of course got their voice mail. Way to GO CSN. I advise all to avoid this shoddy outfit.
Rob on 01/31/2013:
Have a prepaid Credit Card just enough on it for the purchase, then you get your product and they cannot auto reorder and your bank account is unaffected. Yes that means you have to have a prepaid CC already purchased and ready to go if you see something that's the only downside.
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