Canon U.S.A., Inc.

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Canon Does Not Honor Warranty!
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IRVINE, CALIFORNIA -- Today I became a dedicated, lifelong enemy of Canon. I bought an HD Professional XH-1As camcorder in July. The channel 2 audio went out right away. OK, so those things happen with electronics. In September I sent the camera to Irvine, California to be repaired. It was eventually repaired and returned. Soon after I started using it again, channel 2 audio went out AGAIN! OK, so be it. So I sent it back for repair.

Then, firewire quit working. So the camera went back for its 3rd visit to the factory in 6 months. March 14, I received an email charging me $325 for repair, even though the camera was obviously under warranty. In fact, I bought an extended warranty so that I wouldn't have to be without the camera, in case of repair issues. Little did I know that for the first year, I still needed to send the camera off through the mail. So I called Irvine March 15 and was told that, no, indeed the camera would be repaired under warranty. 2 days later, March 17, I received an email saying I was being billed $999.51! How can you justify charging a customer who has been told the product would be repaired UNDER WARRANTY?

I appealed to supervisors, who obviously had no power and were towing the party line. I finally got ahold of a customer service representative in Virginia who finally agreed to lower the bill to me to part only, no labor. I told him that I would agree in order to get my camera that was being held hostage returned to me. But I also told him he had just made me the most committed enemy of Canon in the history of the company. What a waste of time. I've wasted an entire week, due to Canon's poor quality, defective parts and poor customer relations, not to mention deceit, charging me for a warranty item.

I have posted on dozens of Internet review sites today and youtube.com video reviews. I will destroy Canon sales to the full extent of my capabilities with this compelling story in every possible way. You charged me a measley $600. I will take $600,000 in sales from you. I was a Canon supporter and you have turned me into an immensely dedicated opponent. This will continue for YEARS. Every time I think of this situation I will find another way to hurt you. I have told my 1,000 Facebook friends my tale. I will remind them of it, as I add as many Facebook friends as possible for the purpose of hurting Canon.

You do not know this, but everyone I know will be shocked at my attitude, since they know me to be a professional, mild-mannered individual who never speaks an angry word. You, at Canon, have awaken a sleeping giant. Beware.

Dr. Walden Hughes
     
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bcd on 03/24/2011:
Was the camera a new, used, or refurbished product at the time of purchase? Was that July of 2010?

What is the warranty period on the camera without the extended warranty? Did the Canon rep imply that the failure was due to misuse or abuse? Did they indicate that the extended warranty covers parts but not labor? It seems that they would have offered an explanation as to why the repair cost was only partially covered by the warranty.
trmn8r on 03/24/2011:
Reviews such as this may not be as powerful as you think. I'm not sure how you arrived at the $600,000 figure - it seems rather optimistic.
azRider on 03/24/2011:
I got to get me a canon now so I can see how they work.. I'm off to buy one!
Anonymous on 03/24/2011:
The OP clearly said that the camera was under warranty. If it was bought in July, its less than a year old. I would be pretty aggravated too. Heres a little bit more HELPFUL comment than the ones above. If I were you, when you get the camera back, SELL it. On Ebay or Craigslist, before you have any more problems with it. Buy yourself another camera. This review shows the quality of products companies are producing now. Up the prices, and down the quality. Hey as long as the executives have their pockets lined, that's all that matters.
MRM on 03/24/2011:
I was thinking of getting one of these Canon camcorders, but I really don't need them. I keep on reminding myself that I have a Canon camera that records HD video.
profpiano on 04/01/2011:
Thank you for all your helpful comments. It was new, just 7 months ago, so the warranty is clearly supposed to be in force (for 1 full year without the extended warranty). Canon didn't claim any abuse on my part, but they did tell me just today that my new Dell 9100 was to blame, which is ridiculous. How can they know that? I also asked Canon technical today to give me in writing their recommendations for connect / disconnect order to hook up camcorder to computer via firewire. They refused! They also said it didn't matter, which is contradictory to their claim that the computer did the damage. Next? BBB and Consumer Protection Agency, I guess. As long as they continue with ridiculous claims, I will continue calling Canon. I'm sure I've wasted more than the $600 they charged me ... wasted their employees' time. I'm also destroying sales, except for the gentleman above who says he wants to buy a Canon. Good luck with their customer service and warranty repair! You've been warned.
jj (South Africa) on 07/13/2013:
Canon is supposed to be a reputable firm. After numerous problems I had with my XL2, years ago, and bad back-up service and excuses, I finally gave up. I got rid of the Canon and bought a Pro Panasonic HMC 154 HD cam. Best move ever!! It works in extreme conditions,(dust and humidity) gives far better pics than most cams in its class...and yeah...it's bulletproof! 3 hard years of work and zero breakdowns. -I'm converted!
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MRM's Review of Camera: Canon SX40
Posted by on
Rating: 5/51
After owning the Canon SX40 for 6 months, I thought I would share my assessment of this awesome camera with my fellow My3Cents.

I have bought this camera for three reasons: long optical zoom, swiveling 3" LCD screen, and versatile camera settings. As you have seen the pictures I've posted on the community forum, those pictures were amazing to look at with great image quality. With optical zoom, you can zoom into your subjects at 840mm optical zoom. I've also took videos with 1080p and it turned out great, as well.

The price of this camera is $379.99, but considering how expensive the lens for a DSLR camera ($400.00 for a 250mm lens) the Canon SX40 is worth the price.

     
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trmn8r on 06/18/2012:
Good review. I have to admit I was hoping for a different view of Colbie, but seeing this one again isn't half bad - yummy!
MRM on 06/18/2012:
I will post another picture of Colbie and other photos when I get home from work.
trmn8r on 06/18/2012:
Then I will sit at my computer all day.
Alain on 06/19/2012:
Great review! I've seen the pictures and those, along with a recommendation from a skilled photographer such as yourself, speak well for the performance of the Canon SX40!
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Canon Won't Own Up to Failed Products
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CALIFORNIA -- Several years ago I became extremely frustrated with the Canon company, maker of copiers for home and office. I struggled very hard to find a customer service phone number or email address. After I did I posted the problems I had with one of their faulty copiers in an attempt to be made whole for the loss I suffered. To make a long story short, their customer service representative took about a week to get back with me. He kept the exchange going by asking me questions having little to do with the concerns I had. It seemed like a ploy to wear me down and make me go away. The only resolution that Canon could come up with was that I send in the copier for repair, all at my expense, or go out and buy a new copier from them with similar features. I'm a mechanical design engineer so I feel at least a little qualified to comment upon the malfunctions of the machine and the cause of this malfunction. I will never buy another Canon product again after this experience and strongly recommend that anybody reading this strongly consider how much complete loss they would be willing to withstand from Canon in the event that their new purchase of a Canon product eventually results in product failure, especially after the warranty expires.

"Hello,
Several years ago on December 18, 2007 I purchased the PC 150 personal copier, SERIAL NUMBER KAF01941. I truly enjoyed its use and compactness. During that time, because of infrequent use, I've only needed to purchase one toner cartridge. Canon is to be congratulated on a great line of products. I do have one great concern.

This model is designed to store with the paper support trays folded over the lid/sliding platen. Yesterday I leaned over to turn on the copier then unfold/unlock the paper trays. In the process the rubber eraser I held loosely in my hand dropped from my hand and struck the print button. The copier was then activated and attempted to copy and print while nothing was in the machine to be copied and while the cover was still locked in place. Since the platen was locked in place the copier's internal gears continued to spin and click until I was able to unplug the machine.

The copier is now useless because nothing happens when I hit the copy button. In short, a very mild and predictable accident has led to the destruction of my copier. I question how Canon engineers have designed a machine without any safety interlocks that will prevent the machine from destroying itself and its drive mechanism simply by pushing the copy button. My common sense makes me believe that it is highly predictable to expect that the copy button could be pushed deliberately or accidentally while the platen is secured by the paper trays. My sense tells me that a well designed copier should not self-destruct when an eraser falls on it. I do not recall reading any product literature warning me about this kind of occurrence.

What can I do to get my machine working again? Otherwise, it is still like new. Thank you so much for your prompt reply.

http://www.usa/. canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=126&modelid=10515 "
     
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Alain on 05/29/2011:
While you may be right about the design problem, Canon can legitimately say the failure was the result of damage you caused. They may have taken your comment into consideration, but were unwilling to acknowledge it since that would have implied that they were at fault (strictly and legally speaking, they weren't).
Ponie on 05/29/2011:
'My sense tells me that a well designed copier should not self-destruct when an eraser falls on it.'

I'm sure if this happened to me it would ignite my flares. But, seriously, why be upset with Canon when this accident was your fault? I'd be willing to bet that the user's manual specifically states you shouldn't attempt to print without unlocking the paper trays. Sure, you didn't press the 'print' button, but the eraser you were holding did.

I love shiny, new objects. Isn't it time for a new printer? (I hate to spend money unnecessarily, too.)
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Canon Printer 7150
Posted by on
FORT LAUDERDALE, FLORIDA -- I worked in printroom. My company leased the Canon 7150 and it was installed in July 1st 2008. From the first day it would not work. I had to have a tech rep out constantly to fix it.

By early October they had practically replaced every part in the machine. One of them main problems was that sensors kept malfunctioning and had to be replaced alone with all other parts-including at one point a motor went out. On October 24th I noticed a film in the air early in the morning-then around 3pm the printer literally exploded black toner dust out of the machine-the walls-ceiling-carpet-my skin had black toner dust/developer all over the place. The dump station filled up and the sensor that should have turned the machine off malfunctioned so since this dump station was full it had nowhere to go so it saturated shooting out of the back of the machine-the whole room was a black fog-as a result my lungs became inflamed. I was put on steroids. I lost about 45% use of my lungs. I ended up in the hospital for 10 days. Two results of overexposure to toner dust are respiratory problems and cardiovascular problems.

It put a stress on my heart and I was very sick for a year-neither Canon or the leasing company helped me at all. As a result I ended up losing my job and had medical bills amounting to over $10,000.
     
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My Digital Rebel Is a Lemon and Canon Doesn't Care
Posted by on
SACRAMENTO, CALIFORNIA -- My Canon Digital Rebel Is a Lemon!

I purchased a Digital Rebel three years ago. I like it very much and it takes outstanding photographs. I have purchased three high-quality Canon-brand lenses and the top-of-the-line Canon flash. My home and office are lined with excellent photos, and I get many compliments from friends and co-workers. In fact, these photos and my glowing recommendations of this camera have encouraged five other people to buy it, and several of those folks have, like me, gone hog-wild and bought several lenses, flashes, etc.

Unfortunately, the story gets very grim from here. This camera’s reliability is non-existent. It has caused me a lot of grief and cost me a lot of wasted money and effort. After several hours of conversations with technical and customer support, I have patiently and dutifully sent this camera in for four and now five repairs. The result is that I have had the camera in my hands for ten out of the last twelve months and it has actually worked for nine out of the last twelve months. This is an unacceptable track record for a camera that cost me nearly $1000. I find it had to accept that a camera in this price range will only last for three years.




The story so far:

In April of 2006, when it was two years old, the camera’s shutter stopped working. I sent it in to the Canon repair center (Repair number LG703765), the shutter was repaired, and sent back to me. Repair costs were $200, not including the thirty or so dollars to ship it to the repair center. I lost use of the camera for two weeks.

A mere six months later, in October of 2006, the camera’s focus lock failed. I was told to send it in again, and after expressing my disbelief and annoyance that the camera was failing again so soon, the repair (Repair number LH124454) was done without charge, except for the thirty or so dollars to ship it to the repair center. I lost use of the camera for two weeks, including Halloween, during which I was unable to take advantage of any photo opportunities with my children.

It only took two months for the camera to fail again. Again, some kind of shutter problem rendered the camera unusable during my children’s first trip to Disneyland. Again after expressing my disbelief and annoyance that the camera was failing again so soon, the repair (Repair number WA864336) was done without charge, except for the thirty or so dollars to ship it to the repair center. I lost the camera for three weeks because of the Christmas holiday, during which I hardly need add, that I was unable to take any photos during the holiday. This was a major disappointment.

Less than a month later, I began to experience an intermittent shutter failure, during which the shutter would stay locked down (looking through the lens, it would be black), and then it would release after being set aside for several hours. I called the Canon technical support, and they told me that I would have to send it in again. I was reluctant to do so, because the shutter was sticking intermittently and returning to normal several hours later, which is a difficult problem to reproduce. However, after several episodes of this in late March of this year, the technical support person recommended – based on the number of incidents with the camera -- I contact Canon Customer Support.

My case with this department was handled by a man named Mike (866-886-1901 extension 2191), who listened to my saga and told me that I would need to send the camera to the repair center for “evaluation”. I explained that I feared they would not be able to find much as the shutter was sticking intermittently and returning to normal several hours later, which is a difficult problem to reproduce Mike explained that the evaluation would be complete and extensive, and that it might take longer than an average repair. It did not help that the free shipping was three-day, and the total time I was without my camera was three weeks.

I thought that “Customer Service” would include, at the very least, some follow-up about the results of the evaluation. Not so! I got home from work one day, the camera was returned, and the note inside said that the camera and lens was evaluated and nothing was wrong. Did I get a phone call from Mike? No. Did I get an e-mail from Mike? No. I waited a couple of days and heard nothing. I finally called him, left a message, but he did not return my call for over a week. By this time I was so disgusted, I didn’t bother calling back. I guess Canon’s idea of Customer Service is different than mine. At least this time, Canon ponied up the shipping costs (although I had to purchase fifteen dollars worth of packing materials).

Which brings us to today, two months later. While shooting some photos for a client, the camera failed mid-job. (Bye-bye, freelance job!) But this was a newer, different shutter problem. The shutter engages (softly) takes a black image, gives the dreaded, meaningless “Error 99”, and refuses to take another shot. This time the camera did not return to normal; it is dead in the water.

I am now at wit’s end. I just got off the phone with Mike, whose capacity for sympathy is somewhat limited. He gave the usual response – send it to the service center. I asked if there was any way to expedite the situation, and he said he could ask them to look at it “as soon as possible”. Give that it is Tuesday, and that they will be sending me another lame three-day label, I figure it will be back in my hands in what, three weeks?

Let’s recap:

• Camera down time out of the last twelve months: Almost three months.
• Events missed: Kid’s first trip to Disneyland and Legoland; Halloween, Christmas, and New Years 2006.
• Money spent on repairs/shipping: $300
• Estimated sales from my own purchases and recommendations to friends: over $5000
     
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Anonymous on 05/29/2007:
Beerzie, I too like and have a Canon Digital camera mind has lasted about 5 years now. I see two problems here, they are like cars now a day, they have a built in life span.
They are also digital like a computer but much smaller so break easer.

And Two: The service/support seems to be like most other places, none existent.

Thay are good though when they work!
beerzie on 05/29/2007:
I agree that electronics have a short life span these days; but I find that unacceptable. These companies need to be taken to task for this.
Pomona Guy on 05/29/2007:
My wife bought a digital camera, used it for a two years then it broke. We bought a new one and have used it for three years. If it breaks we will buy a new one. That's modern life. I don't like it, but I am just a small fry in this world.
Anonymous on 05/30/2007:
beerzie, I agree.

Pomona Guy, you must stop thinking you don't count, that's how they get away with it.
beerzie on 05/30/2007:
You MUST push back on these companies. Often the first line of Customer Service is reluctant to make any decisions in your favor or they do not want the hassle of escalating a problem. I spent several hours yesterday e-mailing the history detailed above to every e-mail address I could find on the Canon website, and first thing this morning had a phone call from a supervisor in Customer Support.

If you act like a small fry, you will get treated like one!
joynukem on 07/03/2007:
How many shutter actuations have you put on the camera?
Runaround on 08/25/2009:
Unfortunately depending on how much you use your camera, depends on how long it lasts.. and I have been there.. my 20D lasted 3 years before the shutter went on it.. BUT, I used it constantly.. and was happy to upgrade.. I had to wait a bit.. so I could save.. but it was worth it.. I think.. and when my 40D craps out.. I will upgrade again..
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$600 Copy Machine Purchase was a Major Mistake!!!
Posted by on
SAN CARLOS, CALIFORNIA -- After 10 calls to Canon Customer Service and having a repairmen come out twice and replace difference parts, my copy machine is still printing out copies once in a while that have half of the page printed in solid black
and the other half pin stripes. I have been told that since it doesn't happen all the time that there isn't anything they can do about it and tell me there's nothing wrong with the machine. My warranty expires in September and this has been happening since the machine was 60 old. I'll never buy another Canon product. This machine definitely has problems but Canon won't replace it. I've saved and faxed them the print outs, but no response. I've had other problems with this machine, but I guess I have to live with it. They only have a limited warranty, no replacement warranty is offered.
     
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Skye on 08/02/2010:
It sounds like a toner issue.
bcd on 08/02/2010:
The copier may have a damaged primary corona wire or an intermittent problem in the high voltage power supply.
55nomad on 08/03/2010:
It's not a toner problem, because I've replaced it 3 times and the same thing continues to happen.
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Junk Product, Junkie Service
Posted by on
We bought this low end fax machine as a back-up light duty unit a few months ago on Ebay. The unit was brand new. From day one, it was obvious it was a strange machine. Unintuitive and complex control commands, as well as, extremely sensitive to the most routine things. Example, won't do anything unless all guides are placed not even an inch off line.
A couple months ago the thing stops working, calling to put in a toner cartridge, even though one is in already. Help line keeps on hold forever, then claims a new cartridge is needed. Waste of money, new one still not recognized by machine. Over course of a month, constant wait on help line for remedy. Twice stating they will send replacement and then canceling order without notice, claiming they never received faxed receipt.
Finally fax it with representative standing by machine to retrieve it. She gives the go on a replacement again to soon come. 10 minutes later, she calls back NOW saying because it was bought on Ebay, it is used and no warranty service available, but I can bring it in for service on our dime.
Forget it! The only place I'm carrying this junk and the brand new cartridge they had me buy, is to the trash. High end Cannon, usually good stuff. This low end fax is garbage. Going back and staying with Brother for any low end faxes we may need.
     
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Anonymous on 11/16/2009:
Excellent review Slim.
Slimjim on 11/16/2009:
Thank you stew. These people thought they'd give me the biz over a <$200 piece of cr@p fax. Little did they realize I was one of those Direct TV-discount-offering "internet reviewers", leaving me no choice but to fix their wagon!
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Canon Elura Digital Camera, or: Do yourself a favor: Avoid all Canon products in any way shape or form.
Posted by on
Main message: Avoid the Canon Elura Digital Camera.

I got one of these for Xmas 1 year ago, but it was so hard to use and the instructions were so hard to figure out that I just wrote it off as just another bad experience.

But, today (March 30, 08) I decided to try again. After a few hours of frustration I got some functions going. However, my patience left me again when I tried to use the software they gave with it. The instructions contain such beauties as: "Set camera on Play. Sometimes setting to Camera is required."

Such nonsense, combined with plenty of typos clearly shows that Canon could not care less any more about its consumers. I already quit buying their printers etc due to the same consumer unfriendly attitude of the company. Now, my advice to anyone, including the hundreds of students I teach yearly, is to avoid these guys all together.

Do yourself a favor: Avoid all Canon products in any way shape or form.
     
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kerry89580 on 03/30/2008:
CrystalSword on 03/30/2008:
I have a Canon i350 printer that I love dearly.
Starlord on 03/30/2008:
I find that Canon instructions are fairly simple to understand. If you cannot understand them, get together with a friend who can help you. I have seen some instructions that are real nightmares, obviously written by a Chinese tech, then translated by another Chinee guy with an English/Chinese dictionary It is no wonder that GM's Body by Fisher becomes Corpse by Fisher in China.
Anonymous on 03/31/2008:
I have a Canon camera of a different model. There are detailed instructions (which can be daunting) and there are 'quick-start' instructions which are simple. Lots of pictures in the booklets too. Starlord did an excellent job in describing much of the problem with off-shore written instructions. I did some technical re-writing for a Russian technician. Although his Russian was better than my English, his English syntax and construction was hilarious! "You will now not being to turn on the off-wise coolant switch."
Ponie on 03/31/2008:
I hear ya'. If they were not so frustrating, those translated instructions would be laughable.
Ranwell on 04/23/2008:
AS a professional (or semi-professional photagrapher, I see all kinds of problems with cameras and especially people who have difficulty using the. My advise is to search for a digital camera that meats your educational and mechanical aptitude before purchasing one. In most cases there is somethig that takes a little amount of time and practice to use these more sophisticated electronic gagits. Some people just don't have the patience or capabilities to figure them out. It's kind of like when some people can't fighure out how to set and program their VCR. They are not really stupid people, they just don't have that kind of aptitude. I have used CAnnon Products for may years and feel that they are some of the best in the business. I have never had any trouble getting help or repairs. Good luck.
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Canon camera
Posted by on
NEW JERSEY -- We had a Canon Camera after 3 years we found some problem with that. We contacted Canon. Canon repaired the camera for free and paid for shipping. This is the customer support and have a dignity to stand by their product.
     
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azspots on 02/17/2010:
I have a Canon A-1 and a digital IS something or other. GREAT cameras!
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The PowerShot E1
Posted by on
Has anyone used this camera, It's on sale now for 99.99. Does anyone have recommendations for any brand of camera below $200.
     
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