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Canon U.S.A., Inc.

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12 Reviews & Complaints
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Canon Does Not Honor Warranty!
Posted by Profpiano on 03/23/2011
IRVINE, CALIFORNIA -- Today I became a dedicated, lifelong enemy of Canon. I bought an HD Professional XH-1As camcorder in July. The channel 2 audio went out right away. Ok, so those things happen with electronics. In September I sent the camera to Irvine, California to be repaired. It was eventually repaired and returned. Soon after I started using it again, channel 2 audio went out AGAIN! Ok, so be it. So I sent it back for repair.

Then, firewire quit working. So the camera went back for its 3rd visit to the factory in 6 months. March 14, I received an email charging me $325 for repair, even though the camera was obviously under warranty. In fact, I bought an extended warranty so that I wouldn't have to be without the camera, in case of repair issues. Little did I know that for the first year, I still needed to send the camera off through the mail. So I called Irvine March 15 and was told that, no, indeed the camera would be repaired under warranty. 2 days later, March 17, I received an email saying I was being billed $999.51! How can you justify charging a customer who has been told the product would be repaired UNDER WARRANTY?

I appealed to supervisors, who obviously had no power and were towing the party line. I finally got ahold of a customer service representative in Virginia who finally agreed to lower the bill to me to part only, no labor. I told him that I would agree in order to get my camera that was being held hostage returned to me. But I also told him he had just made me the most committed enemy of Canon in the history of the company. What a waste of time. I've wasted an entire week, due to Canon's poor quality, defective parts and poor customer relations, not to mention deceit, charging me for a warranty item.

I have posted on dozens of Internet review sites today and youtube.com video reviews. I will destroy Canon sales to the full extent of my capabilities with this compelling story in every possible way. You charged me a measley $600. I will take $600,000 in sales from you. I was a Canon supporter and you have turned me into an immensely dedicated opponent. This will continue for YEARS. Every time I think of this situation I will find another way to hurt you. I have told my 1,000 Facebook friends my tale. I will remind them of it, as I add as many Facebook friends as possible for the purpose of hurting Canon.

You do not know this, but everyone I know will be shocked at my attitude, since they know me to be a professional, mild-mannered individual who never speaks an angry word. You, at Canon, have awaken a sleeping giant. Beware.

Dr. Walden Hughes
     
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Posted by bcd on 2011-03-24:
Was the camera a new, used, or refurbished product at the time of purchase? Was that July of 2010?

What is the warranty period on the camera without the extended warranty? Did the Canon rep imply that the failure was due to misuse or abuse? Did they indicate that the extended warranty covers parts but not labor? It seems that they would have offered an explanation as to why the repair cost was only partially covered by the warranty.
Posted by trmn8r on 2011-03-24:
Reviews such as this may not be as powerful as you think. I'm not sure how you arrived at the $600,000 figure - it seems rather optimistic.
Posted by azRider on 2011-03-24:
I got to get me a canon now so I can see how they work.. I'm off to buy one!
Posted by Anonymous on 2011-03-24:
The OP clearly said that the camera was under warranty. If it was bought in July, its less than a year old. I would be pretty aggravated too. Heres a little bit more HELPFUL comment than the ones above. If I were you, when you get the camera back, SELL it. On Ebay or craigslist, before you have any more problems with it. Buy yourself another camera. This review shows the quality of products companies are producing now. Up the prices, and down the quality. Hey as long as the executives have their pockets lined, thats all that matters.
Posted by MRM on 2011-03-24:
I was thinking of getting one of these Canon camcorders, but I really dont need them. I keep on reminding myself that I have a Canon camera that records HD video.
Posted by profpiano on 2011-04-01:
Thank you for all your helpful comments. It was new, just 7 months ago, so the warranty is clearly supposed to be in force (for 1 full year without the extended warranty). Canon didn't claim any abuse on my part, but they did tell me just today that my new Dell 9100 was to blame, which is ridiculous. How can they know that? I also asked Canon technical today to give me in writing their recommendations for connect / disconnect order to hook up camcorder to computer via firewire. They refused! They also said it didn't matter, which is contradictory to their claim that the computer did the damage. Next? BBB and Consumer Protection Agency, I guess. As long as they continue with ridiculous claims, I will continue calling Canon. I'm sure I've wasted more than the $600 they charged me ... wasted their employees' time. I'm also destroying sales, except for the gentleman above who says he wants to buy a Canon. Good luck with their customer service and warranty repair! You've been warned.
Posted by jj (South Africa) on 2013-07-13:
Canon is supposed to be a reputable firm. After numerous problems I had with my XL2, years ago, and bad back-up service and excuses, I finally gave up. I got rid of the Canon and bought a Pro Panasonic HMC 154 HD cam. Best move ever!! It works in extreme conditions,(dust and humidity) gives far better pics than most cams in its class...and yeah...it's bulletproof! 3 hard years of work and zero breakdowns. -i'm converted!
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MRM's Review of Camera: Canon SX40
Posted by MRM on 06/18/2012
Colbie Caillat and Gavin DeGraw at the Concert: Zoomed in at 300mm
Colbie Caillat and Gavin DeGraw at the Concert: Zoomed in at 300mm
After owning the Canon SX40 for 6 months, I thought I would share my assessment of this awesome camera with my fellow My3Cents.

I have bought this camera for three reasons: long optical zoom, swiveling 3" LCD screen, and versatile camera settings. As you have seen the pictures Ive posted on the community forum, those pictures were amazing to look at with great image quality. With optical zoom, you can zoom into your subjects at 840mm optical zoom. Ive also took videos with 1080p and it turned out great, as well.

The price of this camera is $379.99, but considering how expensive the lens for a DSLR camera ($400.00 for a 250mm lens) the Canon SX40 is worth the price.

     
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Posted by trmn8r on 2012-06-18:
Good review. I have to admit I was hoping for a different view of Colbie, but seeing this one again isn't half bad - yummy!
Posted by MRM on 2012-06-18:
I will post another picture of Colbie and other photos when I get home from work.
Posted by trmn8r on 2012-06-18:
Then I will sit at my computer all day.
Posted by Alain on 2012-06-19:
Great review! I've seen the pictures and those, along with a recommendation from a skilled photographer such as yourself, speak well for the performance of the Canon SX40!
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Canon Won't Own Up to Failed Products
Posted by Juddy Jay on 05/29/2011
CALIFORNIA -- Several years ago I became extremely frustrated with the Canon company, maker of copiers for home and office. I struggled very hard to find a customer service phone number or email address. After I did I posted the problems I had with one of their faulty copiers in an attempt to be made whole for the loss I suffered. To make a long story short, their customer service representative took about a week to get back with me. He kept the exchange going by asking me questions having little to do with the concerns I had. It seemed like a ploy to wear me down and make me go away. The only resolution that Canon could come up with was that I send in the copier for repair, all at my expense, or go out and buy a new copier from them with similar features. I'm a mechanical design engineer so I feel at least a little qualified to comment upon the malfunctions of the machine and the cause of this malfunction. I will never buy another Canon product again after this experience and strongly recommend that anybody reading this strongly consider how much complete loss they would be willing to withstand from Canon in the event that their new purchase of a Canon product eventually results in product failure, especially after the warranty expires.

"Hello,
Several years ago on December 18, 2007 I purchased the PC 150 personal copier, SERIAL NUMBER KAF01941. I truly enjoyed its use and compactness. During that time, because of infrequent use, I've only needed to purchase one toner cartridge. Canon is to be congratulated on a great line of products. I do have one great concern.

This model is designed to store with the paper support trays folded over the lid/sliding platen. Yesterday I leaned over to turn on the copier then unfold/unlock the paper trays. In the process the rubber eraser I held loosely in my hand dropped from my hand and struck the print button. The copier was then activated and attempted to copy and print while nothing was in the machine to be copied and while the cover was still locked in place. Since the platen was locked in place the copier's internal gears continued to spin and click until I was able to unplug the machine.

The copier is now useless because nothing happens when I hit the copy button. In short, a very mild and predictable accident has lead to the destruction of my copier. I question how Canon engineers have designed a machine without any safety interlocks that will prevent the machine from destroying itself and its drive mechanism simply by pushing the copy button. My common sense makes me believe that it is highly predictable to expect that the copy button could be pushed deliberately or accidentally while the platen is secured by the paper trays. My sense tells me that a well designed copier should not self-destruct when an eraser falls on it. I do not recall reading any product literature warning me about this kind of occurrence.

What can I do to get my machine working again? Otherwise, it is still like new. Thank you so much for your prompt reply.

http://www.usa. canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=126&modelid=10515 "
     
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Posted by Alain on 2011-05-29:
While you may be right about the design problem, Canon can legitimately say the failure was the result of damage you caused. They may have taken your comment into consideration, but were unwilling to acknowledge it since that would have implied that they were at fault (strictly and legally speaking, they weren't).
Posted by Ponie on 2011-05-29:
'My sense tells me that a well designed copier should not self-destruct when an eraser falls on it.'

I'm sure if this happened to me it would ignite my flares. But, seriously, why be upset with Canon when this accident was your fault? I'd be willing to bet that the user's manual specifically states you shouldn't attempt to print without unlocking the paper trays. Sure, you didn't press the 'print' button, but the eraser you were holding did.

I love shiny, new objects. Isn't it time for a new printer? (I hate to spend money unnecessarily, too.)
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$600 Copy Machine Purchase was a Major Mistake!!!
Posted by 55nomad on 08/02/2010
SAN CARLOS, CALIFORNIA -- After 10 calls to Canon Customer Service and having a repairmen come out twice and replace difference parts, my copy machine is still printing out copies once in awhile that have half of the page printed in solid black
and the other half pin stripes. I have been told that since it doesn't happen all the time that there isn't anything they can do about it and tell me there's nothing wrong with the machine. My warranty expires in September and this has been happening since the machine was 60 old. I'll never buy another Canon product. This machine definitely has problems but Canon won't replace it. I've saved and faxed them the print outs, but no response. I've had other problems with this machine, but I guess I have to live with it. They only have a limited warranty, no replacement warranty is offered.
     
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Posted by Skye on 2010-08-02:
It sounds like a toner issue.
Posted by bcd on 2010-08-02:
The copier may have a damaged primary corona wire or an intermittent problem in the high voltage power supply.
Posted by 55nomad on 2010-08-03:
It's not a toner problem, because I've replaced it 3 times and the same thing continues to happen.
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Canon Printer 7150
Posted by FLCEH1948 on 06/22/2010
CHUCK HANEY
CHUCK HANEY
FORT LAUDERDALE, FLORIDA -- I worked in printroom. My company leased the Canon 7150 and it was installed in July 1st 2008. From the first day it would not work. I had to have a tech rep out constantly to fix it.

By early October they had practically replaced every part in the machine. One of them main problems was that sensors kept malfunctioning and had to be replaced alone with all other parts-including at one point a motor went out. On October 24th I noticed a film in the air early in the morning-then around 3pm the printer literally exploded black toner dust out of the machine-the walls-ceiling-carpet-my skin had black toner dust/developer all over the place. The dump station filled up and the sensor that should of turned the machine off malfunctioned so since this dump station was full it had no where to go so it saturated shooting out of the back of the machine-the whole room was a black fog-as a result my lungs became inflamed. I was put on steroids. I lost about 45% use of my lungs. I ended up in the hospital for 10 days. Two results of overexposure to toner dust are respiratory problems and cardiovascular problems.

It put a stress on my heart and I was very sick for a year-neither Canon or the leasing company helped me at all. As a result I ended up losing my job and had medical bills amounting to over $10,000.
     
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Canon camera
Posted by Albin1 on 02/17/2010
We had a Canon Camera after 3 years we found some problem with that. We contacted Canon. Canon repaired the camera for free and paid for shipping. This is the customer support and have a dignity to stand by their product.
     
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Posted by azspots on 2010-02-17:
I have a Canon A-1 and a digital IS something or other. GREAT cameras!
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The PowerShot E1
Posted by Anniea24 on 11/26/2009
Has anyone used this camera, It's on sale now for 99.99. Does anyone have recommendations for any brand of camera below $200.
     
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Junk Product, Junkie Service
Posted by Slimjim on 11/16/2009
We bought this low end fax machine as a back-up light duty unit a few months ago on Ebay. The unit was brand new. From day one, it was obvious it was a strange machine. Unintuitive and complex control commands, as well as, extremely sensitive to the most routine things. Example, won't do anything unless all guides are placed not even an inch off line.
A couple months ago the thing stops working, calling to put in a toner cartridge, even though one is in already. Help line keeps on hold forever, then claims a new cartridge is needed. Waste of money, new one still not recognized by machine. Over course of a month, constant wait on help line for remedy. Twice stating they will send replacement and then canceling order without notice, claiming they never received faxed receipt.
Finally fax it with representative standing by machine to retrieve it. She gives the go on a replacement again to soon come. 10 minutes later, she calls back NOW saying because it was bought on Ebay, it is used and no warranty service available, but I can bring it in for service on our dime.
Forget it! The only place I'm carrying this junk and the brand new cartridge they had me buy, is to the trash. High end Cannon, usually good stuff. This low end fax is garbage. Going back and staying with Brother for any low end faxes we may need.
     
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Posted by Anonymous on 2009-11-16:
Excellent review Slim.
Posted by Slimjim on 2009-11-16:
Thank you stew. These people thought they'd give me the biz over a <$200 piece of cr@p fax. Little did they realize I was one of those Direct TV-discount-offering "internet reviewers", leaving me no choice but to fix their wagon!
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Lack of USB Cable
Posted by Greg Aus on 03/23/2009
Bought a Canon MP480 printer, opened box to find a power cable but no USB. Checked web site and yep... no cable provided ... WHY???
     
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Posted by CMcIntyre90 on 2009-03-23:
I don't get why these companies stopped providing USB cables. I would assume because it's cheaper not to include them, but it's still ridiculous. Nowadays it's not a problem for me because I have a ton of USB cables, but only because I've bought so many electronics in the past that CAME WITH THEM!
Posted by Anonymous on 2009-03-23:
Printers have never come with cables. Evan back to the days of parallel and serial interfaces you had to choose the type of cable you needed, and purchase it separately. I buy a LOT of printers and have never known one to come with a cable.
Posted by jktshff1 on 2009-03-23:
+1 ken
Posted by Frenchie on 2009-03-24:
There are a couple of points to be made: True printers do not come with USB cables, probably for the reason the cable does not wear out like the printer. The problem is that the caveat on the printer box of no USB is printed so small and in such a spot as you can't see it. I have argued this for years but the people who write up the words to be used on printer boxes are among the dumbest!
I encounter this problem frequently. Might add that, if a sales person was involved they should have warned you. However I bet it is printed on the box someplace.
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Canon Elura Digital Camera, or: Do yourself a favor: Avoid all Canon products in any way shape or form.
Posted by Kerry89580 on 03/30/2008
Main message: Avoid the Canon Elura Digital Camera.

I got one of these for Xmas 1 year ago, but it was so hard to use and the instructions were so hard to figure out that I just wrote it off as just another bad experience.

But, today (March 30, 08) I decided to try again. After a few hours of frustration I got some functions going. However, my patience left me again when I tried to use the software they gave with it. The instructions contain such beauties as: "Set camera on Play. Sometimes setting to Camera is required."

Such nonsense, combined with plenty of typos clearly shows that Canon could not care less any more about its consumers. I already quit buying their printers etc due to the same consumer unfriendly attitude of the company. Now, my advice to anyone, including the hundreds of students I teach yearly, is to avoid these guys all together.

Do yourself a favor: Avoid all Canon products in any way shape or form.
     
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Posted by kerry89580 on 2008-03-30:
Posted by CrystalSword on 2008-03-30:
I have a Canon i350 printer that I love dearly.
Posted by Starlord on 2008-03-30:
I find that Canon instructions are fairly simple to understand. If you cannot understand them, get together with a friend who can help you. I have seen some instructions that are real nightmares, obviously written by a Chinese tech, then translated by another Chinee guy with an English/Chinese dictionary It is no wonder that GM's Body by Fisher becomes Corpse by Fisher in China.
Posted by Anonymous on 2008-03-31:
I have a Canon camera of a different model. There are detailed instructions (which can be daunting) and there are 'quick-start' instructions which are simple. Lots of pictures in the booklets too. Starlord did an excellent job in describing much of the problem with off-shore written instructions. I did some technical re-writing for a Russian technician. Although his Russian was better than my English, his English syntax and construction was hilarious! "You will now not being to turn on the off-wise coolant switch."
Posted by Ponie on 2008-03-31:
I hear ya'. If they were not so frustrating, those translated instructions would be laughable.
Posted by Ranwell on 2008-04-23:
AS a professional (or semi-professional photagrapher, I see all kinds of problems with cameras and especially people who have difficulty using the. My advise is to search for a digital camera that meats your educational and mechanical aptitude before purchasing one. In most cases there is somethig that takes a little amount of time and practice to use these more sophisticated electronic gagits. Some people just don't have the patience or capabilities to figure them out. It's kind of like when some people can't fighure out how to set and program their VCR. They are not really stupid people, they just don't have that kind of aptitude. I have used CAnnon Products for may years and feel that they are some of the best in the business. I have never had any trouble getting help or repairs. Good luck.
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