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Capital One Consumer Reviews

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Increased Interest Rate From 9% to 14.9% for No Valid Reason
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- For no valid reason (always paid on time, and had credit scores in the high 700's)... Once I actually used the card for a big purchase, Capital One just decided to raise my interest rate from 9% to 14.9%. Of course, when I called to complain, I got some minimal wage call taker who "couldn't do anything" and said it was probably due to my credit score! Ah, yes, my credit score which is 88% above everyone else in the country!

And they did this to a policeman's widow... So any of their so called "charity donations" are just for tax write offs; they obviously don't care and are out to suck the money out of whoever they can. Just paid them off, and relished cutting up their credit card. Will never, ever trust them again... Now, their logo and commercials actually repulse me. Just a bad company who deserves to go under.

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Life Saver
StarStarStarStarStarBy -
Rating: 5/51

I flew into Phoenix airport and would have to rent a car to go and visit my son, who is stationed in So. Arizona. Well the girl at the rental car place zipped my card thru for the $300 rental and then said "Oh no, I forgot to add the deposit amount of $150." I said, "no problem, I have cash," and she said "No it has to be on same card in the same transaction," so she credited the $300 and ran thru at $450. Well credit is not immediate and this all went over my limit.

So now I have no rental car. "But wait we have a guy who does rentals on the side for cash, I'm sure he can help you out." They told me I could rent a car for $450 cash thru him. I said, "I'm going to call Capital One." They told me it was a waste of time. I called and told them my situation and got connected to some awesome people who got everything straightened out. They had to talk with the rental car manager and instructed me NOT to hang up until I had the keys in my had. What could of been a nightmare worked out great and I had a wonderful vacation with my son and his wife. Thank you Capital One.

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Rip off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've been paying over the amount due every month and extra but my bill is going up not down. This is a rip off. Please don't use Capital One.

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Poor Customer Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- Capital ONE A COMPANY NOT TO BANK ON. A few years ago I had a Capital One CC for my business, I used this account for a decade. My bank sent a check automatically every 30 days to cover the minimum, this allowed me to pay the balance at my leisure and was usually paid in full two to three weeks after the automatic bank payment.

I am traveling and I checked into a hotel and my Capital One card gets rejected. I called Capital One to find out what the problem was, they told me I was late on a payment. The Balance on my Capital One account was Fifteen Dollars, they had received a One Hundred Dollar check and another check for over Two Thousand Dollars within three weeks of this phone call. They refused to reactivate the card until I could make the fifteen dollar payment, they actually said that this was due to a new Massachusetts regulation.

They had no problem leaving me stranded, fortunately I have an outstanding credit rating and used another line of credit. Now they send me junk mail five times a week telling me they want my business, what a joke. Vote with your feet when you get bad service from a company.

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Capital One Changed My 7.9% Fixed Rate CC to Variable 17.9%
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

On 7/5/13 I called Capital One to explore if I could reduce my 7.9% fixed interest rate credit card only to learn my Capital One credit card interest rate had been changed to a variable interest rate of 17.9% without my consent. I have held my Capital One credit card since 2003 and have great credit. When I asked why I had never been notified, and that I never consented to a change in terms, I was told Capital One "mailed" me a letter notifying me of the change. When I shared I never received this information, ** (the account supervisor) stated Capital One reserves the right at any time to modify the terms of a written contract.

I am very concerned with this arbitrary practice and have decided to no longer use my Capital One credit card. While I do not like posting negative comments online, I do believe it necessary to educate others so they are fully aware of organizational practices prior to signing contracts. If you have a Capital One credit card, please call customer service and inquire about your current interest rate. If you too have had your interest rate modified without your consent, discontinue using the card immediately.

Do not cancel the card as it may negatively impact your credit history depending on how long you have held the card. Given the length of my history with the card, I cannot cancel the card, but Capital One will no longer receive my business through my use of the card.

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Fraud Going On Within Capital One?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, OHIO -- I received a phone call from Capital one, asking if I had applied for a credit card - I told them "No". They informed me that someone HAD applied for a card, using MY information and they suspected that it was fraud - thus the call. They gave me the phone numbers of three credit reporting agencies to call, telling me to inform them that someone had applied for a credit card, fraudulently, in my name. They explained that this COULD hurt my credit. They then assured me that they would take care of the matter and no card would be sent to me.

Today, I received a letter for Capital One congratulating me on becoming a Capital One Credit card member with a $5,000 credit line, my card will arrive in a week or so. They gave a number that I could call - NO reference number - nothing. When I called (and I was on the phone for close to an hour and a half) ALL they wanted was my social security number! Saying THAT was the ONLY way they could look up the card. Of course they had my name, phone number and address, but just HAD to have my social security number? Certainly I didn't give it to them.

I think they are crooks. My husband DOES have a Capital One credit card and has had for years - After all this today, he cancelled his card. Also, we could barely understand ANYONE we talked to. Do they NOT hire Americans anymore?

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- Once again I am on hold with Capital One. This time I am at 31 minutes and counting. I changed insurance companies 3 months ago, but they won't reevaluate my escrow to lower my payments. I have had only bad experiences with Capital One.

When I needed help making my payments during the financial crisis, they asked me if making a higher payment would help me out. When I tried to make up the difference by being on a payment plan, the took 10 days to process my final payment that they required me to send by mail. Then they accessed $1200.00 in late fees. Horrible, predatory company. Please don't do business with them. They are very large and once they have you, they will take advantage of you at every turn.

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Account "In Restriction"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I received a Capital One cc and all was well for years with them. I paid more than my minimum balance due, causing my credit limit to rise. In 2012, I was laid off and for 2 years, still managed to pay at the very least my minimum payment. Then, in 2014 for 3 months, I couldn't pay anything as my unemployment ran out and I wasn't working any temp jobs. When I began working again in July 2014 I began to pay my bill down by paying $50.00 twice a month.

Finally, in October of 2014, I called "customer service" to ask when the restriction would be removed. Since the representative didn't know she had to get her supervisor who told me it was permanent and all I could do was close the account and apply for another one with them!!! When I asked them why they did not contact me to tell me so, he stated, "We just don't do that." Do not use Capital one, they are the most useless overcharging, ignorant scam artists I have ever dealt with!!!

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Horrible Bad Frustrating
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- I have 2 other Capital One accounts that are in fine working order. I applied for another to help with Christmas costs, and just got done with about 12 rounds of chemo and bone grafting. I live alone and have no one to help me get around or even to the toilet. Capital One locked the card the first time I try to use it. I call them, they ask me security question I answer, and explain the need for the transaction. SHE TELLS ME that it is perfectly fine to use it now and restriction is removed and to go ahead and use my card....

Second time I try it does same thing. I call them and now they need me to fax this and that blah blah blah and I am like "sir, I can barely get to the bathroom and they are about to cancel my electric, like I need this card for some help", and trust me I can say with 100% certainty that they don't give a ** about their customers!!!

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Additional Info: For Capital One Bank Being the Worst Bank... EVER!
By -

1680 CAPITAL ONE DRIVE, VIRGINIA -- Fine. Since you people need it spelled out for you, and you don't want to take my word for it that this institution is the absolute epitome of incompetence, here goes: On Tuesday, September 14, 2010, a mere 24 hours after capital one's takeover of Chevy Chase savings bank, I happened to go to my local branch's atm to take out a mere $40 from my savings account. When the balance slip came out, I nearly passed out. It said there was only $7,300 in there when I knew there was over $33,000 in there. I immediately called these new "owners" of the bank and could not believe what I was told.

Here I'm using my atm card to take money out of my savings account and these clowns told me that the $40 came out of one of my parents' accounts. How ridiculous is that!! And the reason why? Just because two weeks earlier, we added my name to five of their accounts for the only reason being so I could call the bank and ask questions on their behalf. That's it. My dad is 92. My mom is 88. They don't hear or see too well so I'm trying to help them out. There was never any request or any mention whatsoever of the mingling of my parents' funds with mine. What were they thinking? Oh, yeah, that's right! They weren't!

In October of 2010, my mom went into the bank and changed one of their savings accounts to capital one's "simple savings" in order to get that better 1.1% apy when she was previously getting some joke amount of .25%. So when we got the november statement, the rate was quoted on the statement sheet as being .7%. We made that first call to customer service who told us she was in fact getting 1.1%. They had no explanation as to why their own paperwork clearly said .7%. The december statement came and the same thing happened.

We finally called the local branch manager that my mom deals with to find out what was going on. She admitted to me that upon calling capital one's "customer advocacy" group that there were errors that were providing incorrect information on statements. In november of 2010, they had the wrong social security number for my mom on a cd confirmation mailing. We then called both their "800" customer service number and the local branch manager who assured us that it was only wrong on that cd page, but that their system had the correct number which was confirmed with them on the phone.

So three weeks ago, when my mom got the 1099 in the mail, it still had the wrong social security number. Like it's not bad enough that these idiots had the wrong number on internal paperwork -- now, they're giving the feds the wrong number, too!

What kind of normal bank does not have "transfer" slips? My mom has to do a number of transfer transactions between a checking account and one of my dad's money market accounts that receives electronic deposits of some morgan stanley dividend checks. Every time she has to go in to the branch and fill out a withdrawal slip from the money market, a deposit slip to the checking and ends up receiving three receipts she has to deal with. What a pain!

I could go on, but for what purpose? On the afternoon of february 10, 2011, I made three attempts at calling the office of capital one president and ceo richard fairbank. I know for a fact that his office is right here in mclean, va, the main office for capital one. When I called the main number of 703-720-1000, I specifically asked to be connected to the assistant to richard fairbank. I'm not stupid enough to ask for fairbank himself. Each of the three times I was calling this local mclean, va corp. office, I was connected to a "senior customer service" person either in dallas, texas or other such venue five states away! I highly resent that.

Whenever I have called any ceo's office, I can always be connected to the assistant. So after that miserable treatment, that fine evening of february 10, 2011, I filed an online complaint with the feds -- the office of the comptroller of the currency. That's the group under the treasury department that oversees national banks since the fdic is not over capital one. I believe they need to send their bank examiners into this asylum and do a thorough investigation into the blatant incompetence of this group.

On monday, february 14, I got called by someone at capital one in texas who basically gave me a half-baked apology, saying they would correct my mom's 1099 asap, but hey, what are they going to do about all the other things? The damage is done. Best thing for us to do is simply close out our nine accounts and be gone from these jerks!

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Capital One Rating:
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1.5 out of 5, based on 22 ratings and
144 reviews & complaints.
Contact Information:
Capital One
1680 Capital One Drive
McLean, VA 22102
1-800-227-4825 (ph)
www.capitalone.com
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