PLACENTIA, CALIFORNIA -- I want to complain about the food, quality, service, and prices at Carl's Jr. in general and make a specific complaint about my local restaurant. First, for the price they charge for their food, it's ... read full review12 Replies - Latest reply on 10/13/2012
To Whom It May Concern
I have eaten at Carl's Jr. in the past -- but will never give you anymore business. Your ADS have been in very poor taste but the newest one with students and a teacher (???), ... read full review17 Replies - Latest reply on 10/03/2013
GEORGIA -- I posted a comment concerning the commercial with Kate Upton today on FB. I am pleased to know that I am not the only one that finds it very offensive. I have a 8 yr old son that is exposed to this "soft porn" while watching TV. Carl's Jr. has lost all of my family's business, along with a lot of our friends. It is ridiculous to have this commercial on prime time television for a fast food hamburger. Speaks volumes about the company!3 Replies - Latest reply on 03/23/2012Add reply
So sick of ALL of your commercial trying to sell your food with some females cleavage or what ever sexual content, sorry but the days of sex sells is gone women now speak up, O Am not a single male, so your adds are aimed at them, you don't want my business, you NEVER get it,,, to the pervert at Carl's Jr 8 Replies - Latest reply on 03/03/2012Add reply
Why does Carls Jr. have to be so "out there" with their blatantly sex riddled commercials?!
3 Replies - Latest reply on 03/01/2012Add reply
Look, I'm not a prude, but why do they have to stoop to showing a sexed up woman eating a hamburger? I guess plain ol' smart advertising isn't their thing. No funny/clever advertising here.
Let's put it this way, I do like their product, but because of this stuff being showed to kids, I refuse to go anymore!
I stopped by Carl's for lunch I picked up a Burger and one of new chicken wraps they have on the menu. To say I was unimpressed is an understatement. This has to be the smallest chicken wrap I have ever got at $1.49, I expected more.
15 Replies - Latest reply on 02/07/2011Add reply
Your better of getting the snack wrap at McDonald's, which is bigger and more filling.
DO NOT EAT AT THE CARLS JR. in Stevenson's ranch 91381! It is so sick! I ordered a salad and it was so nasty it tasted like dirt like if the lettuce wasn't cleaned! my friend had gotten a burger from there and it had a slug in it! So PLEASE do not go there! When we had called about the situation the manager had nothing to say but sorry. 1 Replies - Latest reply on 01/19/2011Add reply
I'm sick and tired of being interrupted before I can finish telling the counter person what I want on my burger. As I'm speaking they interrupt and ask if I want a combo meal. If I wanted a combo meal I would've told them at the beginning, i. e., " I'd like a Superstar combo meal with...". After I say "no", I usually have to start over and repeat most of what I've already said. This is obviously company policy to try and sell you the combo meal. Why don't they teach their young employees some manners instead of requiring that they be rude and interrupt the customer. At the very least they could have them wait until the customer stops talking.6 Replies - Latest reply on 02/16/2010Add reply
IRVINE, CALIFORNIA -- I went to my local Carl's Jr for lunch with a friend.
4 Replies - Latest reply on 09/16/2009Add reply
After ordering a burger I asked the worker, who happened to be the manager, for a cup of water. He told me, "out of cups," so I went to go find a seat.
As I sat down to wait for my order to come out, I heard a lady (much older than I am) ask for "a cup of water."
Without saying anything, the manager hands her a cup of water and directs her to where she can find water.
I was very upset as I went up to the cashier once again and asked the manager why he lied to me by saying there are no more water cups.
He yelled, "People like you get soda in the water cups!"
I told him that I was not those "people" and asked him if he has ever witnessed me getting soda in my water cup.
He just went on to talk about how so many young teens always get drinks in their cups.
Well, I am sorry to hear that there are people that get drinks in their water cups for free, but I have never done that in my life and I am very offended at how the manager just assumes that I will do the same and lies that there are no water cups. That is pure discrimination and how can a manager lie to its customer??
He even said, "have a nice day!" as I walked out of the store so upset, with an empty stomach, and dehydrated.
MODESTO, CALIFORNIA -- The Carl's Jr at 1600 OAKDALE RD, Modesto has without a doubt the worst record for getting your order right, getting it hot & getting it fresh
1 Replies - Latest reply on 08/07/2009Add reply
I placed my order with Cynthia (the Manager) within two or three minutes after getting in line (I was the only customer in line) When she finally got to me, I placed my regular order of one single guacamole burger and medium fry, one double western bacon cheese burger and large fry. I got home to find my double western bacon cheese burger had shrank to a single western bacon cheese burger. Both of the burgers patties were burnt and cold, although the western did have a tiny sliver of bacon on it.
I called Cynthia (the Manager) to complain about my order but was told that it was "I" who was wrong. that I had gotten exactly what I had ordered and that her food was always hot and fresh.
Needless to say, I will never go back to that restaurant and maybe any Carl's Jr restaurant.
On top of all of this, I was given a single burger that was on sale at the time and charged the full price for a double.
So, not only are they bad cooks... they are also thief's!
ALHAMBRA, CALIFORNIA -- I went in to the 2521 Commonwealth Carl's Jr. in Alhambra on 7/6/09 at 8:17 P.M. After I ordered my combo meal, the cashier forgot to give me the drink cup as he proceeded to take the order of the next customers that went after me. As I was obviously waiting for his attention, he continued to take out his cellphone and search for a picture he wanted to show the customers I assume he knew outside work. Other customers were waiting in the meantime.
2 Replies - Latest reply on 07/08/2009Add reply
In addition, when the "same person" brought me my order at my table he did not offer me any ketchup at all, which is customary at every Carl's Jr. I've ever been at. I was surprised to see however, that on the next order he delivered that he had a full ketchup bottle already on the tray to be given to the customers he personally knew. Shouldn't the same service be given all the time even if you know the customers?
BISHOP, CALIFORNIA -- I am an employee of Carl's JR in Bishop CA when the work is slow all the whites get sent and all the Mexicans get all their hours. That is what is called Racial Prejudice. This has been brought to the General Manager's (Jose) more than once. All the managers are Mexican. A man can not support his family or get even close when they only work you 2 or 3 hours a day and only three or four days a week. If a white person clocks in after a Mexican does they are sent home and the Mexican will get their full shift in.
29 Replies - Latest reply on 07/02/2013Add reply
This has been e-mailed to Carl's JR headquarters and nothing has been done to correct the problem.
KING CITY, OREGON -- On Thursday, Sept. 18th, I went to the drive-thru of the Carl's Jr. in King City, Oregon, and ordered a Super Star combo meal and an additional small order of fries. I got my food and started to pull out of the drive-thru when I thought the bag didn't seem quite bulky enough. I checked and, sure enough, they had forgotten the extra fries. I would have reversed to the window right then but another car had pulled up so instead I parked in the lot and went inside.
5 Replies - Latest reply on 11/26/2008Add reply
After waiting a few minutes for the person at the counter to help another customer, I explained that I was missing part of my order. I didn't get an argument, I wasn't asked to show my receipt (which I would have done gladly) and he didn't have to chase down a manager. He simply turned around, filled a fry container with fresh, hot fries, put it in a bag with napkins and handed it to me without question. I thanked him and went happily on my way.
Good job, Carl's Jr.!
We are so disappointed that the Portobello Mushroom Sandwich is off the menu of our Carl's Jr. in Weatherford, OK. Is this every where? You really had a good one there and we bought one just about every Friday night and looked forward to going and getting it-----hope it gets brought back.
1 Replies - Latest reply on 02/26/2008Add reply