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CarMax couldn't possibly have done 125pt inspection
Posted by AJGreen on 02/09/2011

My husband and I purchased a 2003 Toyota Tundra from Carmax in Turkey Creek just before Christmas. After we signed the papers and paid the downpayment, Carmax wrecked the truck in the parking lot while bringing it out of the car wash. They had the vehicle for 5 days while they fixed the dent and scrape on the side of the vehicle. They generously offered us two free oil changes for our trouble. After we picked it up, within two days the truck started leaking oil. We took it back... they said it was a leaky axle and would fix it. Again, they had the truck for days. While driving a loaner car, Carmax actually sold the loaner we had in use and made us bring back the vehicle we were driving. We picked up the truck after they "Fixed it" again. Within a couple days, it resumed leaking oil. They said they would replace the axle. We picked up the truck (again), and after a week and a half, the truck made a loud popping noise when it was shifted into drive. It also began to make a whirring sound when driven.
We had driven the vehicle for maybe two weeks total since Christmas and this weekend we took it back to Carmax and told them that we either wanted a different vehicle or every penny we spent back...
Carmax will not replace the vehicle or refund our money. They sold us a truck with a lot of problems.
I'm not sure how a truck like this made it through their "vigorous" inspections, But I would like to warn other drivers of Carmax's treatment of hard working, honest individuals.

I made a Facebook Page about how much I hate CarMax. Maybe if I get enough people to "like" it, we can make CarMax accountable for their actions.


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So Carmax wrote me a bad check for $25,000.00
Posted by Infidel on 02/07/2011
PLANO, TEXAS -- Took a SL500 to Carmax in Plano, TX to sell. Got $25,000.00 for it. Took the deal. Went through all the paperwork, signed in all the places told, got a check (they call draft)and left. I deposit the check a couple days later, and a week after that, I get a call from my bank that the check was returned.

I ask if its stamped NSF. Bank officer says strange, it doesn't have anything stamped on it. So off to call Carmax. Of course this all occurs during the snow storm that hit during Super Bowl. The Plano office is closed due to weather. I call corporate. They are worthless. Finally after I threaten to call the local DA's office and State Attorney Generals office I get a call back from the finance manager at the Plano Carmax.

He goes on to tell me how he saw the mistake, but had no way to contact me. (BS). Long story short, they put a stop payment on my check because where he says that where I was directed to sign the title, was in the wrong spot. So after me telling him what I thought and it was all BS, he could have called or tried, he said he'd see if the Houston Carmax could overnite me a check. I get my bank officer on the phone (3 way) and have the bank officer give the Carmax manager the banks address to deposit the check to rather than to me and then to the bank. The bank is pissed I have a bad check of $25,000.00 that got returned, so I want them to know it isn't my fault. Everything I did was in good faith.

So ask the manager, why are you overnighting me a new check if my title is still incorrect. His response, "I hope you'll work with us".

I'm still waiting on that check.
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Posted by idontthinkso on 2011-02-07:
I'd go get your car..
Posted by tnchuck100 on 2011-02-07:
Don't forget to charge them a repo fee!
Posted by trmn8r on 2011-03-06:
We don't know if the OP was "boned" or not. He did not update this letter, so we don't know. This was a month ago. It sounds like CarMax could do nothing with the car until the paperwork was fixed (requiring the OP to resign). Not a great situation, but they don't want to be stuck with a car and no title.

What if the OP cashed the check, and never returned to sign in the correct place? Hopefully this has all been corrected by now.
Posted by Skye on 2011-03-06:
I think you should go and get your car back.
Posted by Dale Baumgartner on 2012-01-25:
Sounds like Carmax is working in good faith as well. The complaint seems to be that Carmax hoping that the paperwork will be signed in good faith by the customer is doubtful when in fact it is good customer service. Most car dealerships would have insisted that the title be corrected before a check was re-issued.
Posted by rangem20012001 on 2012-03-23:
hes telling the truth the carmax in tinly park illinois gave me a check that was suppose to be a bank draft it bounced the cahiers check they sent their bank would not even honor that they still have my car and there never was a problem with my car or tilte they are a bunch of lying crooks
Posted by Skye on 2012-03-23:
Please contact your state department of consumer affairs like right now. This is ridiculous and they will investigate this for you. You can file a complaint on line right here at:

Posted by rangem20012001 on 2012-03-23:
already have skye all they say is hire an attorney or take it to small claims court what a joke a bounced check for 29.000
Posted by rangem20012001 on 2012-03-23:
they bring in to much sales tax for the state of illinois and elected officals and employees are famous for being corrupt in illinois we have 2 former goveners in prison as i write this
Posted by Venice09 on 2012-03-23:
If I'm reading this correctly, Carmax never contacted the OP. How can they possibly justify keeping the car and stopping payment on the check? I'm not buying that Carmax had no way of contacting the OP. That's just not possible.
Posted by rangem20012001 on 2012-03-23:
Posted by rangem20012001 on 2012-03-23:
well i will be happy to post them for you
as a matter of fact i ll give you my e-mail you send me a message and i will forward them to you
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Dishonest Service Department
Posted by Chipmunk53 on 12/29/2010
I used to have this car
I used to have this car
SAN ANTONIO, TEXAS -- My car has been "in the shop" off and on (more on then off) for the past seven months for transmission problems. Once my son picked it up for me and he didn't get more than a mile away before he had to take it back. I was assured the transmission was in working order.

Finally, my car stalled on the Interstate and I had to have it towed home. I was called and kept up-to-date at this point. They took it to a Volkswagen dealership since it still had the factory warranty. Next I hear, through my son, that they called and said I owe CarMax thousands because the warranty didn't cover it. I called and left messages that were unanswered. I did not give permission to spend that kind of money. CarMax has ignored me for more than a month.

I sent a registered letter to their corporate office and to the local dealership's General Manager requesting copies of the repairs made on my car and a written statement of what they felt I needed to do to get my car back.

I never heard from anyone at their corporate office or local manager. I then finely got a phone message from their service manager saying he wanted to chat with me about the car and he understood I wanted some paperwork. At this point, I do not trust this company and will not discuss this on the phone. I left the repair manager a message to that effect and I again requested a written statement and copies of my repairs. His response was a message saying he wants me to call him about the car. His messages do not match my questions and requests. I called again requesting the repair bills and statement of what they want from me. I left my work fax number. I do find it peculiar that their is no email address to contact the local store and in their phone directory their is no option to talk to the general manager. And also, it appears, they do not want anything in writing.

I cannot resolve this without the information I am requesting. I have bought two other cars from CarMax and never had any issues with them until this car. I am a widow of a disabled veteran with a small income. I do not have the recourses to get another car. I am walking, taking the bus, and relying on friends to get me to the grocery store. This is causing me great anxiety which is affecting my health, and causing me to miss important evening meetings related to my job.
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Posted by Augustus2099 on 2011-03-06:
I am sorry for what happened but Carmax has gotten to where they just don't care about the person who buys the car they just want the money.
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Customers pay a high price for Car Max to continue advertisements
Posted by Nookie on 11/11/2010
OAK LAWN, ILLINOIS -- I was approved financing for a used 2006 Kia Spectra with 42,000 miles for the price of $9,952.00. I put half of the asking price down and the rest to be financed. WIth my down payment the total purchase still came out to be $17,962.00. I was given six long years to pay off. The gentleman who processed me navigated through the computer so fast, I had to ask for an itemized bill as he had no intentions of showing me the final cost of this ripoff.

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Posted by Anonymous on 2010-11-11:
generally if your credit rating is poor they higher the interest rate on your loan will be. If you have bad credit it is not the fault of the financing company. They have to worry about people not making payments and it is an expensive risk
Posted by momsey on 2010-11-11:
It's not clear here what the $8,295 consisted of. I know $1,559 was the warranty, and obviously you can't buy a car without paying taxes. But that does seem excessive, unless you had a high interest rate, as mrvw is inferring.
Posted by db1105 on 2010-11-11:
I think a lot of information was left out here. You were required to purchase an extended warranty on a 5 year old car? How long and at what rate was the loan for?
Posted by jktshff1 on 2010-11-11:
When I was told I HAD to purchase an extended warranty, I would have walked away.
Posted by NickL11354 on 2010-11-11:
Buying a 4 year old car with 42,000 is a huge risk. Despite what people say, once a car is over 5 years old or has over 100,000 miles on it it isn't worth keeping due to huge & expensive repairs that happen.

Posted by Anonymous on 2010-11-11:
Is it really, Nick? See, I would have thought that was a great pick!
Posted by momsey on 2010-11-12:
Nick, based on this and another answer I've seen from you, I'm going to guess you're a new car salesman!
Posted by Disaster Worker on 2010-11-12:
Nick, I guess I'm just lucky then with my 6 year old Cadillac CTS that turned 100,000 miles last week. Never had any repairs other than usual maintenance.
Posted by Anonymous on 2010-11-12:
2002 Chevy Silverado...255,000 miles and counting. It's been up and down the West Coast for vacation nearly every single year, been to Vegas and back, to Phoenix countless times, etc...Nothing but new tires, an occasional oil change, and (1) fuel pump. You take care of your Chevy, and it'll take care of you.
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Abuse Of Patriot Act. The Manager At The Dealership Wants You To Sign Credit Application Before You Test Drive. What A Bog
Posted by Imperial357 on 09/24/2010
ONTARIO, CALIFORNIA -- [snip] (Manager) at CARMAX 4100 Inland Empire Ontario CA wanted me to sign a credit application anyway, falsely claiming "it's required by CARMAX to test drive there autombiles since I test drove an auto 2 mths ago. [snip] please note that there is no verse in the Patriot Act that I can find requiring me to fill out a credit application, or allowing dealers to run credit checks on you when you bring your own car financing or want to test drive an auto.

You are misleading the your own sales personnel by training them wrongly. Your bogus claim sounds believable. The manager at Carmax was asked by me to show me the exact section of the Patriot Act requires them to make you fill out a credit application when you have your own financing or TEST drive and auto, and collect my Social Security number, and run your credit report.

Since [snip] claimed it's required, they should be able to show you the verbiage. Hint for Manager the Patriot Act (H. R. 3162), Section 326 "Verification of identification" requires banks and financial institutions to verify your ID before you open an account. [snip] since I am not opening an account with Carmax dealership and [snip] hint Carmax is not a bank, you don't need you to fill out a credit application or a Patriot Act form to test drive get that out of your head.

The Patriot Act form I filled out for example are my mortgage only asks for your loan number and driver's license number, not your SS#, and it does not say "Credit Application" on it [snip] you get my drift here. The Patriot Act specifically calls out driver's licenses or passports for ID verification. Nothing more. Please Don't fool me or any other people into filling out the credit app to test drive your RANGE ROVER or any auto. But why all the lies [snip] shame on you working for a big organization like Carmax! I need an apology from you Micheal!
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Posted by Starlord on 2010-09-24:
I saw nothing that said that Carmax stated it was required by the Patriot Act. Your post clearly states that it is a requirement of Carmax. Anyone who has had any dealings with an auto dealership knows that they ask for your Driver's License when you test drive a car, ostensibly to have some proof of who you are, in case you take off with the car. As soon as the tires leave the lot, they run a credit check on you. Patriot Act? Piffle.
Posted by CaptainSpaulding on 2010-09-24:
I agree with Starlord. The "Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001" (aka USA PATRIOT Act) has nothing to due with Carmax's policy concerning the completion of a credit application before taking a car out for a test drive.

From the U.S Department of the Treasury's website: http://www.fincen.gov/statutes_regs/patriot/index.html
Posted by werelucky on 2010-09-24:
The salesman was giving you pure nonsense concerning the patriot act. He just wanted to run your credit. The best thing is to leave and spend your money elsewhere.
Posted by Skye on 2010-09-24:
You always have to allow them to copy your license for a test drive, in case you don't return with their vehicle, or their salesperson.

As for having to sign a credit application, ridiculous. Besides, not everyone needs to apply for credit for buying a vehicle, many just pay cash up front. But to require it for a test drive, find another dealership. They are everywhere.

Thanks for warning others.

Posted by momsey on 2010-09-24:
Yeah, I don't see where the manager was saying that it was required because of the Patriot Act. But if they required a credit app filled out before a test drive for whatever reason, you're right to walk away. There are plenty of car dealers that don't ask for that.
Posted by imperial357 on 2010-09-25:
what you do is to already have a copy of your DL in hand write on the top do not run my credit. Then put in a find print note the finds of unauthorize credit check is $2500 when you done with your test drive you get your copy back- this is for all car dealerships- let me know that this information was helpful.
Posted by imperial357 on 2010-09-25:
This is dealship scams dont get caught up. I hear these at every car dealership. Did these car dealership attend the same sales school-LOL funny.
Posted by Connoisseur on 2010-09-25:
I wonder what these sales personnel are doing with information that is not relevant to them and does not pertain to the business? Selling your personal info maybe??? They have a reason for asking, so what is the motivation? Run your credit? what use is it to them if you are not buying? hmmmmmmmmmmm

I would take his business card. Not say a word and call my credit card company with his info relaying the scam he tried to run on me and to look out for future scams coming out of this character ...like an ID theft ring maybe? Better yet write it and document it. JUST in case.
Posted by getoverit on 2010-09-28:
imperial357: You forgot the one about "Maybe if the Manager is in a good mood, I can get him to give you a really special deal. That is, if you're ready to buy right now."

And "This car won't be here tomorrow" - be careful. While I was haggling on a car one time, somebody did buy it and I got to watch her drive it away. I'm sure she paid a lot more than I was willing to, so that's the way it goes.

You have to remember that, if you like the car, somebody else is likely to want it, too.
Posted by imperial357 on 2010-09-29:
Dealing with car dealers I heard it all Sure , Watch out for 0% financing: They can charge MSRP 0% financing is usually subsidized by the factory, so it costs the dealer nothing. They make it appear they are giving you the farm, when they are giving 0. Dealers like to use 0% financing as an excuse to charge you MSRP. This is when a HUGE red flag should go up in your brain. Note do your home work before you buy for any one out there dont get ripped off- Real talk.
Posted by imperial357 on 2010-10-06:
jus a quick note-Time warner cable bundle my monthly bill sky rocketted! i yhink all cable companys spread the same lovin LOL they are grimmy to do biz? Two mths are fixed they after boom another story! any one hv any input on time warner why they do that bait and switch
Posted by marcus on 2011-08-03:
i have had nothing but great experiences with carmax. you should have reported the salesman, he is apparently not doing things the way that carmax does
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Worst Place To Work For!
Posted by Vic! on 07/26/2010
MODESTO, CALIFORNIA -- Worst place to work for. I got hired on thinking that they were equal opportunity employer. I have half sleeves and knowing this I keep them covered when it comes to work. When I was offered the job, I let CarMax know and they didn't have problem with that at the time. I reviewed the company hand book and nothing. But two weeks in to my new job, I had the lgm ask how many tattoos in total I have. I let her know the amount. I also had been wearing long sleeves till my uniform came and they gave me short sleeve shirts. Then shortly after that they informed me that they had changed the policy, now if you had any tattoos exciting 4 inches they had to be covered. I couldn't believe it. They changed there policy just so I could cover my tattoo's.

Needless to say I no longer work for CarMax in Modesto Ca. Or will I recommend anybody who has tattoo's or piercings to apply there.
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Posted by goduke on 2010-07-26:
I seriously doubt they changed the entire company policy because of 1 employee.
Posted by PepperElf on 2010-07-26:
a lot of companies have done the same thing

even the military is disallowing service members to have tattoos that can be seen in uniform. Pre-existing ones are OK, but new tattoos on the face, neck, forearms and hands are not allowed. (This also includes henna)
Posted by jktshff1 on 2010-07-26:
My only tattoo is relative small on shoulder, says USA in scroll with an eagle's head..got it in '68 PROUD of it. Won't judge other's reasoning for theirs, but the business world and general "older generation" don't care for them.
Posted by spiderman2 on 2010-07-26:
Is there anything in your tattoos that could be construed as offensive?
Posted by GenuineNerd on 2010-07-26:
Anymore, some people, especially younger people, turn their bodies, literally, into a tattoo artist's canvas. However, they may look cool now with a body full of tats, but later in life they may regret it. I know of a couple of co-workers who wear long sleeve shirts all year to cover up tattoos. And there is the prejudice and discrimination among some people that "tattoos = thug", which in most cases is false. Having tattoos on the face, hands, or neck can ruin many a career as well. Also, if two job applicants came in, one tattooed and the other not, in most cases the person without the tattoos would get hired, even though the tattooed person may have better knowledge of the skills required for the job. I ran into a guy a few days ago, probably no older than 19 or 20, whose arms, legs, and neck were covered with tattoos. He was with a couple of other people, also tattooed. They were looking for a certain Red Roof Inn...not the one across the street from the gas station where I saw them. They were from out of town, and the young tattooed guy wanted me to give him and his friends a ride to this other Red Roof. I refused, since I didn't know these people (I don't give rides to strangers), and I felt uncomfortable around them from my first impression of them. And they smelled like they haven't bathed in a week. Also, I had to be somewhere at a certain time. Having a body full of tattoos can cause people to have a poor impression of you, because of the "thug/gang/punk" stereotype of those with tats, especially if you never met them. That's why some people don't wear tattoos (or wear them only on parts of the body hidden by shirts or long pants.)
Posted by Helpful on 2010-07-26:
There are a lot of employers out there that won't hire you, even with one noticeable tattoo. Something for anyone to think about before the turn their body into an etch-a-sketch.
Posted by PepperElf on 2010-07-26:
one guy i know has slightly enlarged earring holes. they're not *too* big - i've seen bigger - but they're big enough to be noticed. (you can see light through them from a few feet away)

he's thinking of joining the military but one branch has already told him he'll have to get the holes sewn up first.
Posted by Anonymous on 2010-07-27:
If you want to work in sales you need to look professional. Tattoo sleeves do not make you look professional, unless you work for a motorcycle dealership. All the people I know that have a lot of tattoos all share that same thug/outlaw mentality. They may be nice people but they know the ramifications of having all that work done. I still find it funny when they discover the rest of the world doesn't share their outlook. Let's not forget the bad or prison tattoos. Sorry, I won't deal with anyone sporting prison tattoos.
Posted by Venice09 on 2010-07-27:
I know people with tattoos, and they don't even come close to having a thug/outlaw mentality. They do it for the love of art not rebellion. I don't think tattoos stop a person from being professional. People really need to look past things like that.
Posted by jktshff1 on 2010-07-27:
My wife's bluebird in a cloud she got at 21 now looks like a wilted cotton bowl some 40 yrs later.
Posted by momsey on 2010-07-27:
I have several tattoos and I have the furthest thing from a thug/outlaw metnatlity. I've also had nothing but professional office jobs in my adult life. Of course, none of my tattoos are visible when I'm fully dressed.

LOL @ jkt...oh boy.
Posted by Ytropious on 2010-07-27:
I work somewhere where the policy is NO visible tattoos, and for good reason. Our clientele is families and young children. My HR manager is so stupid, she'll hire people in with visible tattoos and tell them to cover them, and what happens? They make excuses about how they forgot or still need to find something to cover them.....and they never end up getting covered. Do we fire them? NOPE. My HR manager needs to do a better job of hiring and guiding the employees. If I have to follow the dress code, then they should have to too.
Posted by clutzycook on 2010-07-27:
Ok, so Carmaxx is the worst place to look for because they expect you to cover up your ink? Give me a break. I work in healthcare where the dress code is even more strict than that! In addition to covering up your tattoos (no matter how inoffensive they are) you are also not allowed to have excessive body piercings, hair colors that aren't found in nature or certain colors of shoes. Why? Because perception is everything. I don't care how nice and sweet and now non-thug your mentality is; when you work with the public, you have to look "correct." Studies have shown that a person's perception of another person is determined within a few seconds of seeing that person. If some little old lady walks in looking to buy a car, she might see your art and immediately she might think something along the lines of "biker gang" and hightail it out of there, costing both you and your employer money.
Posted by Anonymous on 2010-07-27:
This is so 1950's mentality..who cares if someone has tattoos or piercings? As Venice said, people need to look past those things. My primary doctor has 3 tattoos that are visible...I guess I better find a new doc cuz she is probably secretly a thug.
Posted by Anonymous on 2010-07-27:
down with the 1950's!
Posted by Ytropious on 2010-07-27:
I agree JC, people SHOULD look past it, but a lot of times they don't. Employers might personally not care, but if their customers do then that's where policies come from.
Posted by Anonymous on 2010-07-27:
AMEN Just_Cause and RonFury. Just another case of people concerned about things that don't concern them. Silly.
Posted by clutzycook on 2010-07-27:
Exactly, Yt. The mail goal of a business is to make money. No customers, no money. So if their employee is scaring off the customers (yes, shallow and petty, but it happens) they have the right to make policies that require the employee to appear in such a way that will not drive the customers out the door. If you want to be employeed, you have to play the game.
Posted by Anonymous on 2010-07-27:
My son recently got a tattoo on his forearm. I tried talking him out of the location, but he insisted. I have two tattoos myself. One on each shoulder, not even visible when wearing short sleeves. I tried explaining that while it's not right of society to look down upon those with tattoos, that unfortunately it IS a fact of life. And it's a decision that he'll have to live with for the rest of his life. I further explained that alot of companies won't hire him looking like that. His response was priceless. "Well, then why would I want to work for a company like that in the first place".
Posted by Anonymous on 2010-07-27:
Sounds like your son is pretty bright, Justice.
Posted by Anonymous on 2010-07-27:
Yeah, he has a good head on his shoulders. For better or worse, he has the mentality that he WILL NOT bend to society. His favorite saying is, "It's better to die standing up, then to live on your knees". While I've tried to explain that there are exceptions and times in life, when you have to do what "the man" says, he doesn't budge. It will be interesting to say the least to see how his life progresses, and if certain life situations change his views, or if he sticks to his guns. Regardless, I am proud of him for having such strong convictions.
Posted by Helpful on 2010-07-27:
Amen Justice. Your comment is right on the money. People should understand that society is what it is.
Posted by Venice09 on 2010-07-27:
Some of the attitudes expressed here are the reasons nothing has changed since the Fifties. If I'm fixated on the fact that someone has tattoos, then there is something wrong with ME, not them. I can't think of any occupation where tattoos shouldn't be allowed. First impressions are important but they shouldn't be immortalized, whether the impression is good or bad. A person can look perfect on the outside but be a derelict underneath. People need to be given a chance to express themselves and shouldn't be judged by appearance only. The people who make these policies are small-minded individuals who are afraid to leave the safety zone. I know money rules, but that doesn't mean perception can't be changed. It may take some time, but it's the 21st Century so let's get started!
Posted by Ytropious on 2010-07-27:
I agree Venice, but the people who make the policies are only doing to in response to customer needs and wants. Most people in the workplace probably don't care. Generations past seem to have the most hate for tattoos, and any place that has them as a customer is likely to have a policy against tattoos to make them happy. I bet in the future when most of them are dead the policies won't be as bad ;)
Posted by Venice09 on 2010-07-27:
I understand why it's done, but I just think change has to start somewhere or the future will just be more of the same. You mentioned families with children possibly having a problem with tattoos. That's just it. It's not just the little old ladies or the older generation, it's being passed on. I am so grateful to my parents for setting an example that allowed and encouraged me to be open minded. They never judged or had preconceived notions of anyone. And honestly, I am proud to say that my kids are the same way. Now that I think of it, my grandparents were like that, too!
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Bait and Switch from the Service Dept.
Posted by Town and country on 07/22/2010
GLENCOE, ILLINOIS -- Upon a recent purchase of a 2008 Town and Country Mini Van from the Glencoe Carmax, I had my own mechanic look the vehicle over. He commented that the air filter was dirty and that the brakes were down to 4 mm and would need replacement sooner than I would like. He suggested asking Carmax to take care of these 2 items especially considering the cost of the vehicle.
I spoke to Carmax within the 5 day purchase period and explained what my mechanic had stated.
I was told (or at least given the impression) that they would make good on both the brakes and the air filter. An appointment was set and I assumed all was well until I arrived this morning for my appointment.
The mechanic informed me that the brakes were fine as far as he was concerned and that they didn't have the air filter in stock.
Why didn't they call me and save me the 40 minute trip to their facility. I told the head of service that this had been arranged over a week ago. Why didn't they have filter ready?
I spoke with the corporate office and the customer service representative agreed that I was definitely mislead into thinking that the brakes would be covered. However, he would not honor the service.
I asked what happened to the good old days of the customer being right and honoring one's word. I was simply given a lame response of "I'm sorry and I understand how you would have assumed the brakes would be done". Also, I was told that the filter was to be sent to another location and that I could pick it up there.
Thanks Carmax. This is the second and last vehicle I will purchase from your company and the last time I will refer colleagues and friends to your dealerships.
That $190.00 brake job that you promised but later refused will cost much more to you in the long run in lost sales.
Too bad customer service has gone by the wayside.
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Posted by Anonymous on 2010-07-23:
You should take the car to the mechanic before you purchase it. Once they have your money then they don't care about you.
Posted by yoke on 2010-07-23:
When you buy a used vehicle that means you are getting a vehicle with used brakes and a used air filter. Did you really expect them to replace the brakes so you would have new brakes on a used vehicle?
Posted by town and country on 2010-07-25:
Yes, I did expect this work to be done. They agreed to do the work when I contacted Carmax within the 5 day return period to let them know what my mechanic had pointed out.
The point is that if they had no intentions of replacing the brakes, then they should have denied the work over the phone when I spoke with them and not have made an appointment to replace them. Even their customer service rep. from the corporate office agreed with me on that.
What Carmax did was make an appointment to do this work. When I arrived, that is when they decided not to do the brake work and told me they did not have the air filter in stock.
If you know you have a customer coming in for a part, and you have scheduled the job a week away, would you not have the part in stock?
They will, in fact, replace the air filter but I have to go back yet again. It's a 45 minute drive each way.
This is the point...Carmax agreed to do this work. They could have denied it over the phone when I spoke with them.
However, they did not deny it. They agreed to replace the air filter and the brakes.
When I arrived, they backed out of doing the brakes and did not have the air filter in stock.
To me, that reflects poorly on their service dept.
Yes, it is a used car and parts will be worn and used. However, if a company says they'll replace something and then back pedal on it, that reflects bad business. Is my point clear?
Thanks for your comments.
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Used Car Review
Posted by Mallie on 06/22/2010
About 4 to 5 months ago, I decided to trade in my Oldsmoblie intrigue because it was old and not running as it should be (it stalled as I was driving and had trouble starting)to Carmax. I took it in and actually got a good price for how old it was. I picked the 2004 Altima I have now because I liked the look and the spec's of the car. I got the car-fax report and it all seemed to check out. About four months after I bought the car, it started to do what my old car did, stalling and not starting. Thinking it was something I had done, I took it to my mechanic and he looked over it. What I found out floored me. The actuator and cam system where shot, Brake disc's where cracked, brake pads non-existent, mold in my filters and the whole electrical system had to be re-done. My mechanic told me that none of these problems could not have happened in the short time I have owned the car, but most likely from the previous owner. And yes, I know its a used car and not totally new, but the car-fax report failed to mention any issues the car ever had. I was under the impression that Carmax fixed any issues the car had before they could sell it, but I guess I was wrong. We also suspect my car was a flood car (damaged in a flood) based on the condition of the filters and the air conditioner's horrible smell after I bought it. Carmax does give you a chance for repairs on them, a whole 30 days! I was so excited to have my new car and one that I felt safe in. When my Altima stalled on a highway and locked up on me, I felt like I was back in my intrigue. I have had a horrible experience with Carmax and would never recommend them to anyone I meet, friend or stranger. I thought I would have peace of mind with a younger, newer car, but I don't. I hope this review can help anyone else out there before they go and trust those "car-fax" they deem true and accurate.

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Posted by MDSasquatch on 2010-06-22:
Make a big sign that says "CARMAX SOLD ME A FLOOD CAR" and stick it in your window; then drive by the place a lot. I saw a guy in Texas that did this and got some pretty quick resolution
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CAN NOT SAY I WAS HAPPY (and gave them more chances than even I expected)
Posted by COADSTER on 04/16/2010
SO. CA, CALIFORNIA -- 1. Twice, have emailed on their website inquiring about specific cars - both times have never heard anything back - ever.

2. went to the Irvine, CA store once looking to sell my BMW-the price I was offered was so LOW, I told them I would trash it before giving it to them for that price. I was somewhat pressured as to "why" I wouldn't sell it to them". I sold it myself a couple weeks later for a LOT MORE (still talk to the buyers who LOVE the car).

My impression has absolutely not been positive.....

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Carmax Warranties
Posted by Kmellor on 03/30/2010
ROSEVILLE, CALIFORNIA -- We purchased a used Honda Odyssey from Carmax and had a good enough experience that we bought another car from the a short time later. In 2008 we began experiencing problems getting the van out of park and were stuck several time for minutes trying to get the car to move. We took the van in under warranty and the Carmax service department said they could not get the van to recreate what we were experiencing and sent us on our way with a very poor customer service attitude.

We continued to experience the problem and was something we feared we could not recreate at any given time due to a 40 minute drive to the closest Carmax location. The problem recently has gotten so bad that we are afraid to drive anywhere for fear of being stuck. We took the van back to Carmax today and they said there is in fact a defect but that the warranty expired not because of mileage but by date. When we said we had taken this up with them under the warranty they said they were unable to do anything about it.

Once again their smug and unprofessional customer service came shining through. They are great at selling cars and warranties but could care less about the customers after the sell. I will never take business there again and vow to tell as many people as possible.
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