NEW YORK, NEW YORK -- First of all, it took me two attempts to do something as simple as have my phone line disconnected (I moved and chose to discontinue my land line). It's been three months since, and every month, I've been receiving a full month's bill from them, despite having called in every month and explaining that I don't even have phone service any more. Each time (btw, did I mention that it always takes close to 10 minutes, just to get a hold of customer service?), their excuse is 'the system was down at the time and the bill correction order didn't go through' and they assure me that 'it has been taken care of', yet, this month again, I open the mailbox to find another bill!
Can't believe that they even manage to stay in business. Take my word -- NO GOOD! STAY AWAY!!!! The WORST, EVER!!!!
GRAND BLANC, MICHIGAN -- When A caller asked me to switch from MCI to Cavalier for $5.00 less a month for unlimited local and long distance I said "Sure".
I think I made a huge mistake.
First of all, they do not even offer customer support on the weekends, so if its after 5 pm on Friday and your phone is out, your out of luck until Monday AM, which is where you'll spend at least twenty minutes on hold until, if your lucky, get to speak with someone.
I have called them 4 times now and only got to speak with someone once.
On hold times were: 19 Min., 20 Minutes, 8 Minutes and 9 minutes, none of which were answered.
I was sent no information IE, a "welcome package" and its been 3 weeks now. I have no way of accessing my voicemail since I cannot get a hold of anyone there to help me.
I'm sorry I switched and cant wait to get back to a company that offers true customer service.