Central Security Group - Page 2

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Central Security Group may be cheaper, but beware of the fine print.
Posted by on
TULSA, OKLAHOMA -- Although cheaper than their competitors, avoid doing business with this Alarm System company. You have to sign a 3 year monitoring contract that cannot be moved to a new address, and is automatically renewable for another year, unless you notify them in writing that you do not want to renew the contract, 30 days before the expiration date. If you miss that date, even by a day or two, you are stuck with a monthly bill for a years monitoring service, even though you have moved, the equipment is no longer operative, (very expensive to repair) or you just no longer want the service. This info is supposedly in a document attached to the contract which they may or may not provide you at the time of signing. Most reputable companies would provide a notice that the contract is about to be "automatically" renewed in ample time to accept the renewal or reject it. Central Monitoring depends on you to file the contract documents away and forget them until too late.
     
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Anonymous on 2010-12-07:
You don't need an alarm monitoring service, its a waste of money. My husband bought our alarm (its wireless) about a year ago, installed it himself in about 40 minutes, and it works just fine! If the alarm goes off, it calls our cellphones, not a call center. My only complaint is that the alarm has gone off several times as soon as I've opened the front door to leave and just the other day, I used my key fob to activate the alarm and the alarm went off immediately! I can't remember the name of the website we got our alarm from but like I said, it works! There is no contract because you own the equipment outright, you choose what keypad(s) you want, key fobs, how many sensors you want and there is no contract!
AC on 2013-02-26:
Sounds like you need to google how to properly use your alarm system or have it programmed to better fit your daily habits. I'm no fan of CSG but anyone advocating not to have an alarm system monitored would be the equivalent of a driver telling other drivers not to worry about the break pedal. Or you could just ask anyone who has ever had a break in and let them voice a different perspective. Everyone thinks that noisy thing is good for just that until you actually need it. Then its all to late. Good luck!
Lincoln on 2013-06-18:
While a non-monitored alarm is good for some situations, if there is a break-in and you are at home, it won't ever alert police! It will just tell you, and you already know! Unless you're prepared to react, it's useless in this scenario. Also, I have CSG, and while the 30 day cancellation paper is a hassle, a 3 year contract is an industry standard. CSG customer service isn't great, but our authorized dealer, Forward Home Security, can take care of most of the problems and they do a great job.
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Buyer Beware!!!
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The service was great at first, then it became useless and a waste of money. First we had to sign a three year contract, which I suppose is understandable to cover the cost of installation and hardware. Then I discovered that they used to phone line to a bedroom as the security line, even though there was a separate phone line labeled "security line" in the junction box. Then we learned that our alarm had somehow been tripped while we were out shopping and had been going off for at least 45 minutes. We were never notified by the service or police, but did get the standard disingenuous apology when we called for an explanation. After our three years were up we called to cancel. Unfortunately for us we were a month late and were told we were automatically committed to another year. "Read your contract," we were told, and there in the fine print, it was. Stupid me. The service has been none existent this last year. A few months ago I removed the now useless room motion detector to make room for a surround sound speaker. TWO WEEKS LATER they contacted us with information that the integrity of our system was compromised. TWO WEEKS!!!

To make no mistake, we called in advance to inform them that we would no longer need their service and we will call often to remind them. I have notified my bank and have stopped payment to this company. Sad that I have to take these measures but I no longer truth them - a security company I trusted our lives and belongings to.

We have a dog now.
     
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Check The Permit Costs With Your City First
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Make sure if you sign up with this security system company you check the permit costs with your city first. The representative told me that my city did not charge for a permit. Turns out they did. $25... no big deal right? But the fact that they would not refund a measly $25 even though it was their fault that their list was not updated... just made me mad.

Oh and good luck trying to talk to their customer service people. I waited like 3 weeks before someone even called me back.
     
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jktshff1 on 2009-04-06:
And are you going to trust your security to them?
Anonymous on 2009-04-06:
"A house where the grass is overgrown, there's a big mean dog on a chain, and a motor is swingin' in a tree says, 'A gun lives here'." Jeff Foxworthy
grrr on 2009-04-06:
Unfortunately I signed a 3yr contract...big mistake
Anonymous on 2009-10-04:
It is always your responsibility to check for permits. According to the company's records there were none. Perhaps that was once true. It now isn't.

There is a company that I want to buy wine from. They rejected my purchase because of a TN law that prohibits consumer wine inter state delivery. In June 09, the law changed to allow TN residents to purchase no more than 3 cases from each winery of choice per year. The site was not updated yet. Mistakes happen.
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