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Central Security Group Consumer Reviews - Page 2

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Dead is no excuse
By -

TULSA, OKLAHOMA -- Dead's not good enough. A family member recently passed who had service with Central security Group. When calling to terminate service, we were asked to provide multiple legal documents, such as a death certificate, copy of the will, probate letters, etc.

After these were sent, CSG continued to make automatic withdrawals from the deceased's bank account. Now that they have run out of documents to request, they state that by contract, the only way out is to "buy out" the remainder of the contract, which is a substantial amount by their reckoning. However, they won't supply the contract to prove it. This issue will be going to the Oklahoma Attorney General for starters, and other legal action assessed from that point.

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Central Security Group underhanded business practices
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Central Security Group uses underhanded business practices to get your money. When I signed a three-year contract with CSG, I was told I could cancel at any time after that period. What I was not told was that if I didn't cancel, in writing, at least 30 days before the end of that period, my contract would automatically renew for 1 year. My contract ended July 1 and we moved out of the house at the end of June. I was called by CSG when my phone was turned off July 11 and CSG received a trouble alert.

I told them at that time that I needed to cancel service as we had moved out of the house. Nothing was mentioned about the extended contract. They kept billing me. When I called to cancel again, I was told about the 30-day period and the automatic renewal and told I had to pay the remaining 8 months on my contract, unless I wanted to buy the contract out. Very deceptive. Do not use this service as they will find ways to get money out of you without providing a service.

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Central Security Group Nationwide Inc - Complaint
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TULSA, OKLAHOMA -- I was very disappointed when I moved and had to cancel my service with this company. When they are "selling" you, they explain that the required 3 year commitment is easy because if you move into an area they cannot service, then they will cancel the agreement. Or, if the new home owner will pick up the service, then they will cancel your agreement, but they don't tell you that it's up to you to "sell" the new owner on using their service. They will not contact the new owner and "sell" them, so it's up to you to contact the new home owner and ask them to use the service - as if you are the security expert.

This company is only interested in the business of securing long-term-contracts, not securing solid customer relationships. If they were smart (and more ethical), they could have secured the business of the new home owner as well as my business in my new home. Instead, I am paying in full, never using them again and writing this review!

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Central Security Group may be cheaper, but beware of the fine print.
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TULSA, OKLAHOMA -- Although cheaper than their competitors, avoid doing business with this Alarm System company. You have to sign a 3 year monitoring contract that cannot be moved to a new address, and is automatically renewable for another year, unless you notify them in writing that you do not want to renew the contract, 30 days before the expiration date. If you miss that date, even by a day or two, you are stuck with a monthly bill for a years monitoring service, even though you have moved, the equipment is no longer operative, (very expensive to repair) or you just no longer want the service.

This info is supposedly in a document attached to the contract which they may or may not provide you at the time of signing. Most reputable companies would provide a notice that the contract is about to be "automatically" renewed in ample time to accept the renewal or reject it. Central Monitoring depends on you to file the contract documents away and forget them until too late.

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Buyer Beware!!!
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The service was great at first, then it became useless and a waste of money. First we had to sign a three year contract, which I suppose is understandable to cover the cost of installation and hardware. Then I discovered that they used to phone line to a bedroom as the security line, even though there was a separate phone line labeled "security line" in the junction box. Then we learned that our alarm had somehow been tripped while we were out shopping and had been going off for at least 45 minutes. We were never notified by the service or police, but did get the standard disingenuous apology when we called for an explanation.

After our three years were up we called to cancel. Unfortunately for us we were a month late and were told we were automatically committed to another year. "Read your contract," we were told, and there in the fine print, it was. Stupid me. The service has been none existent this last year. A few months ago I removed the now useless room motion detector to make room for a surround sound speaker. TWO WEEKS LATER they contacted us with information that the integrity of our system was compromised. TWO WEEKS!!!

To make no mistake, we called in advance to inform them that we would no longer need their service and we will call often to remind them. I have notified my bank and have stopped payment to this company. Sad that I have to take these measures but I no longer truth them - a security company I trusted our lives and belongings to. We have a dog now.

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Time Range for Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- {I} have had problems with their service and charging a fee for work done, stating it was the cable company wiring when I have had the same company the whole time. It still had taken 3 visit to my home and to fix the problem, and I still had to pay the 89.00 service fee. Was not happy with the service at all.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- This company will not stand behind its service techs that come to your home. The techs can tell and sell you anything, but the company will not back it up.

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Check The Permit Costs With Your City First
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Make sure if you sign up with this security system company you check the permit costs with your city first. The representative told me that my city did not charge for a permit. Turns out they did. $25... no big deal right? But the fact that they would not refund a measly $25 even though it was their fault that their list was not updated... just made me mad. Oh and good luck trying to talk to their customer service people. I waited like 3 weeks before someone even called me back.

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Negligence of service and unfair terms and practice
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TEMPE, ARIZONA -- This company offers very attractive price and gets consumers to sign a three-year contract. After a while we discovered that although the monthly fee was paid by us our home has not being monitored for over 6 months making the security of my family vulnerable, a service that we depended and paid for. And we were not informed about it until we contacted the company which confirmed that it had lost our signal.

This company makes consumers pay the monthly fee even after moving from the house, and threatens to harm the consumers credit if payment were not made. They don't provide monitoring service to the new location without a high transfer fee or a whole new contract and would not reimburse the fees for the period that was not monitored.
Please check the Better Better Business Bureau before you enlist this company's service.

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Central Security Group Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 12 ratings and
19 reviews & complaints.
Contact Information:
Central Security Group
2448 E. 81st St. Suite 4300
Tulsa, OK 74137
888-642-4567 (ph)
www.centralsecuritygroup.com
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