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Central Security Group Consumer Reviews - Page 2

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Central Security Group underhanded business practices
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Central Security Group uses underhanded business practices to get your money. When I signed a three-year contract with CSG, I was told I could cancel at any time after that period. What I was not told was that if I didn't cancel, in writing, at least 30 days before the end of that period, my contract would automatically renew for 1 year. My contract ended July 1 and we moved out of the house at the end of June. I was called by CSG when my phone was turned off July 11 and CSG received a trouble alert.

I told them at that time that I needed to cancel service as we had moved out of the house. Nothing was mentioned about the extended contract. They kept billing me. When I called to cancel again, I was told about the 30-day period and the automatic renewal and told I had to pay the remaining 8 months on my contract, unless I wanted to buy the contract out. Very deceptive. Do not use this service as they will find ways to get money out of you without providing a service.

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Central Security Group Nationwide Inc - Complaint
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TULSA, OKLAHOMA -- I was very disappointed when I moved and had to cancel my service with this company. When they are "selling" you, they explain that the required 3 year commitment is easy because if you move into an area they cannot service, then they will cancel the agreement. Or, if the new home owner will pick up the service, then they will cancel your agreement, but they don't tell you that it's up to you to "sell" the new owner on using their service. They will not contact the new owner and "sell" them, so it's up to you to contact the new home owner and ask them to use the service - as if you are the security expert.

This company is only interested in the business of securing long-term-contracts, not securing solid customer relationships. If they were smart (and more ethical), they could have secured the business of the new home owner as well as my business in my new home. Instead, I am paying in full, never using them again and writing this review!

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Horrible Company, Their Business Practices Border on Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- This is a horrible company with no integrity. They ripped me off for $250 and continue to bill me even though they are fully aware that they do not monitor my alarm. When I tried to call to straighten it out, they hung up on me, put me on hold and never came back to my call several times, and then they told me the whole thing was straightened out and that they would let me out of the contract without charging me any more. Then, they made automatic withdrawal's from my account after the service was canceled. And now they have completely reversed what they told me and send me bills in the mail.

They offered to buy me out of my contract to get me to switch services then stuck me with a $250 bill. Instead, they continue to bill me and have threatened to put a judgment on my credit. I wish I was making this up but it is 100% true. As a former customer, my opinion is that this company has no integrity (kind of important for a security company) and has business practices that border on fraud. BEWARE! They have people selling this monitoring service all over the country, not just in Tulsa.

Resolution Update 09/25/2015:

We were able to resolve this situation.

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Worst Care and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- First, they initiated service and did not inform us of a city permit requirement. When we actually had an issue, they called at work and said they would send the police. After no further response from them, called back in 30 minutes. At that point, they informed us the police would not respond because we did not have a permit. Didn't even call back!

Then, when we changed service providers, they wouldn't cancel without an email. Gave a bad email address, twice, before we finally got a good one the third time. Then received a bill for the following month. When I called a talked to a supervisor, I was told, "Per section 1.4 of the contract, we had to notify them of termination 30 days in advance."

If you want to deal with them, be sure to read the "fine print" carefully. In addition, this contract was in my wife's name, before we got married. And after over two years of marriage, they still wouldn't change the name on the account!

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Central Security Group may be cheaper, but beware of the fine print.
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TULSA, OKLAHOMA -- Although cheaper than their competitors, avoid doing business with this Alarm System company. You have to sign a 3 year monitoring contract that cannot be moved to a new address, and is automatically renewable for another year, unless you notify them in writing that you do not want to renew the contract, 30 days before the expiration date. If you miss that date, even by a day or two, you are stuck with a monthly bill for a years monitoring service, even though you have moved, the equipment is no longer operative, (very expensive to repair) or you just no longer want the service.

This info is supposedly in a document attached to the contract which they may or may not provide you at the time of signing. Most reputable companies would provide a notice that the contract is about to be "automatically" renewed in ample time to accept the renewal or reject it. Central Monitoring depends on you to file the contract documents away and forget them until too late.

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Buyer Beware!!!
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The service was great at first, then it became useless and a waste of money. First we had to sign a three year contract, which I suppose is understandable to cover the cost of installation and hardware. Then I discovered that they used to phone line to a bedroom as the security line, even though there was a separate phone line labeled "security line" in the junction box. Then we learned that our alarm had somehow been tripped while we were out shopping and had been going off for at least 45 minutes. We were never notified by the service or police, but did get the standard disingenuous apology when we called for an explanation.

After our three years were up we called to cancel. Unfortunately for us we were a month late and were told we were automatically committed to another year. "Read your contract," we were told, and there in the fine print, it was. Stupid me. The service has been none existent this last year. A few months ago I removed the now useless room motion detector to make room for a surround sound speaker. TWO WEEKS LATER they contacted us with information that the integrity of our system was compromised. TWO WEEKS!!!

To make no mistake, we called in advance to inform them that we would no longer need their service and we will call often to remind them. I have notified my bank and have stopped payment to this company. Sad that I have to take these measures but I no longer truth them - a security company I trusted our lives and belongings to. We have a dog now.

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Contract Up but Automatically Renews
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- Been a customer for 4+ years but we are moving so called to cancel. They said, "Dorry you still have 8 months on your contract." I said, "I have been a customer for 4+ years and know I have fulfilled my 2 yr obligation." He said "no your contract stated automatically renews for full yr every yr unless you send us something in writing." Terrible way to do business and slimy way to get more money out of customers. Would never do business with them again.

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Time Range for Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- {I} have had problems with their service and charging a fee for work done, stating it was the cable company wiring when I have had the same company the whole time. It still had taken 3 visit to my home and to fix the problem, and I still had to pay the 89.00 service fee. Was not happy with the service at all.

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Crooked/ Fraudulent Business Practice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Automatic annual renewal clause that is still in effect from 6 years ago is a little outrageous and is on the crooked side of doing business. Especially, since there is no updated paperwork inform the customer about being automatically renewed. How can a company continuing to charge the customer the monthly fee for the next 7 months and not providing any type of service is beyond me.

Company Response 11/19/2015:

Dear Customer,

Thank you for bringing your concerns to our attention. We are very alarmed at what you are describing in your review as it is far from the typical experience.

The renewal clause you referenced in your review was put in place as a safeguard feature to protect our customers. This has become an industry wide safety practice that has been proven to protect homes and loved ones.

Our leadership team would like to take a moment to walk through your experience, get your feedback and address your concerns.

Would you email your account information to csgcares@centralsecuritygroup.com at your earliest convenience. We look forward to speaking with you?

Thank you,
Jimmy

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- This company will not stand behind its service techs that come to your home. The techs can tell and sell you anything, but the company will not back it up.

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Central Security Group Rating:
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1.7 out of 5, based on 15 ratings and
22 reviews & complaints.
Contact Information:
Central Security Group
2448 E. 81st St. Suite 4300
Tulsa, OK 74137
888-642-4567 (ph)
www.centralsecuritygroup.com
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