Century Communities Consumer Reviews

SARATOGA SPRINGS, UTAH -- Buyer Beware is all I have to say!

We came to Century Communities in good faith to build us our dream home and then we would move to Utah from Arizona. As you know, we were promised by Jason of Century Communities, what we consider to be a verbal agreement, to be in our house by Christmas 2018, and then the end of February/early March. We are very displeased with the services that Century Communities has provided to us in building the house in Saratoga Springs, Utah. We officially moved forward before August 4, 2018 and were told by Jason of Century Communities that we would be in our new house by Christmas 2018.

We have just recently been told that Jason is no longer with Century but what he promised us should still stand. I asked Jason for a project timeline at least 5 different times but he kept promising that we would be in our house by Christmas which we were very much looking forward to. In fact, we were not told that the date was going to be pushed out until after Christmas until we put down the nearly $14k to pay for the 25% of options, we picked out for housing upgrades which timing seems very suspect to me. We last heard a date of March 15th 2019 and now it is targeted for March 31st, 2019. It seems as if that will not happen now since framing has not even happened and Tiffany has said that it takes 90 days from framing and the wood isn't even there yet. For us to move forward with this house, we require an addendum to it.

We want you to know that we have put our lives on hold with this whole building process. Moving states is a huge change in our lives. This affects all of us in our family. My children have greatly been impacted by this. My daughter, a sophomore, was not able to do the two things she loves: student council and the drama shows. We told her we're moving in December so it would not be responsible to take a spot knowing she couldn't keep her commitment. Now what do we tell her? She could have done these things since it seems our move is not happening this school year. She missed out on something she enjoys doing and loses that on her high school transcript for colleges to see. Also, guess what time high school students get to pick out their courses for the next year? March. So now my daughter and son will not get to have first pick of the courses they want because they will not be in school in March because our house won't be done. Did you know the driver licenses laws in Arizona and Utah are different? Utah requires new drivers to take a Drivers Ed course before getting their license. Most schools in AZ don't have a Drivers Ed course. So now my daughter will not get to drive when she's 16, because she will now have to wait until the fall to take that course. These are heartbreaking things to a 15-year-old. My boys have missed opportunities to be on school teams, community teams, etc because once again we thought we were moving.

It is now January 21, 2019 and we don't even have the framing done on our house. This is very frustrating to our family since this is the 3rdhouse that we have built and we have never had a worse experience in building our family a home. We are moving from Chandler, AZ to Saratoga Springs, UT so there are many logistical items that we have to consider by moving out of state. This significant delay has had many impacts on our lives including school, work and life decisioning. We went up the chain of command to the president in Utah but he was unwilling to compensate us anything. I called their corporate headquarters but no one ever even called me back. It was really like, we are a huge builder, we have your money, you have no choice and we are not going to do anything for you to make you feel like we are not screwing you.

The only good thing I have to say about Century is that they let us out of the contract and reimbursed us our money. I would not build a house with them unless they were the last builder on earth. Good riddens!

DALLAS, GEORGIA -- I would feel remiss in my duties if I did not inform the public of my experiences with Century Communities. In good conscience I can NOT recommend them. We purchased a home in the Silver Oaks Subdivision (Dallas, GA) keep in mind through this review that our Production/Construction Manager (the person overseeing the building of our home), said he is not licensed. FIRST, get your own realtor, it does NOT cost you anything on a new build. Secondly, get a private inspector. Thirdly, don't let them tell you something (can't) be done. During the wiring stage they forgot an electrical outlet in the master closet that we paid for. Short story, they said it could not be in the location we wanted. Not true so stand firm and insist! Do not pay the $960. for the paint upgrade, it's still the same thin one coat of paint, only slightly tinted. NOT WORTH IT!
Now for the major issues…I noticed the missing drip edges and brought it to the attention of our Production Manager. He said it was up there and the gutter people would not install the gutters if it was missing (wrong). Our private inspector confirmed the missing drip edges along with many other problems. Two manufactured roof trusses were damaged and missing their metal gussets (trusses hold your roof up and can ONLY be repaired by a structural Engineer or Professional Engineer). Our inspector also found a hole in the edge of the roof. All these items are IRC Code Violations and we had to get the County Building and Permit Inspectors to come back out to enforce them.
Our private inspector advised us to request information about the Shingle Manufacturer. We tried several times to obtain this information, but NEVER received it prior to closing. TURNS OUT THAT WE DID NOT GET OUR ARCHITECTURAL SHINGLES (GAF DRIFTWOOD) THAT WAS ADVERTISED AND SIGNED OFF ON WITHIN OUR CONTRACT AND INCLUDED IN OUR PURCHASE PRICE. No homeowner in the subdivision received them. We all received basic (GAF 3-Tab Shingles). I envision a Class Action Lawsuit for false advertising within the near future.
During the Orientation Walkthrough (blue tape phase). The Production Manager created two lists. Be VARY WARY of this! One list we signed that was later presented before closing. The second list (which had the major issues) was not signed, nor were we given a copy (He called it his construction list). Issues we noticed…Missing decorative louver, bent front entry door, missing gutter downspout, holes in the exterior missionary work, back door offset (not plumb), garage entry door offset (not plumb), island not centered in the kitchen, no air vents in the above cabinets for ventilation for the refrigerator, No master bath ventilator fan, missing smoke detector, smoke detectors not syncing, two bedroom floors making creaking sounds when walked on, missing conduit clamps, missing attic furnace cover, broken window lock, scratches in some windows, raised shingles, cabinet tightening, drywall fixes, closet wire racks not nailed into the wall, door stops in wrong placing, bonding wire loose on the water heater, unsealed drip pipe, aluminum facial incomplete, and crooked front porch column. Many of the second list items were not fixed prior to the second walkthrough. Luckily, we had audio recorded the first walkthrough for our son so, we were able to recreate the second list and told them to fix these items before we would sign off. One of the front porch columns was set many inches off compared the other one (later our Production Manager had attempted to fix this prior to the third walkthrough, but he moved the perfectly square column to match the crooked/offset one. Other smaller issues not worth mentioning.
Result…Choose a different company and stay far away from any Century Communities homes.

WEST JORDAN, UTAH -- Learned something at the cost of $3500 which was a very expensive lesson, do not believe everything what a sales representative tells you. I am a first time home buyer and was trying to get a new home in West Jordan Utah. Century communities was one of the handful of the builders who have homes which comes in our budget. Everything started good. We paid earnest money and we went to Designer center as well. All this while me and my real estate agent have been told repeatedly that earnest money was good to be refunded till 21 days.

We started the process on November 20th. We were trying to stay around 410000 (+-5000). Then at the design center on December 4th we were told that design center will need a total of 10 days to get a First Quote to me and then will need a next meeting to finalize all options and price. This will easily go past the 21 days and we did not want to run into a scenario where we are getting a price quote of $20000 - $30000 and then realize that it will not work for me.

So me and my agent both asked the sales representative at West Jordan how long is earnest money valid on December 4, 6 and December 7 and see if we can get an addendum filed for the extension of earnest money validity. He did not reply to any of my texts asking about earnest money. I did not know why then, but I know now that it was a careful attempt not to have that 21 said or mentioned anywhere.

I sent an email on December 8th that we do not want to proceed and again no reply, was still thinking positive and was hoping that response is not coming because it was a weekend. We started getting an idea of what is going on when I got the cancellation letter which says seller is keeping all $3500. We asked why. Again the sales representative did not reply. Then slowly operational manager and sales rep's manager started talking to my agent and we were told that it's all in contract and we will not get money back. This is when we realized that we were lied to by sales representative and it was a failure on our part that we believed the sales representative in good faith.

When someone tells you one lie multiple times you will think that is a truth, we did that mistake and did the mistake to not look specifically look for that part in contract. He did not reply until 10th evening and mutual cancellation document was sent on December 11th. This was just to make sure that email or document was sent to me (customer) on 22nd day just in case if that 21 ever comes in to play. I haven't signed the cancellation yet and expecting a new document saying a refund to me.

Responses from sales representative after I sent an email saying I am not proceeding are below: "I received this", "Here is cancellation." Will you see such a response from any service provider or a product owner to a customer if the customer is saying they no longer want the product or service. Response will be either "What is wrong?" "what happened?" or "What can we do?" or "Can we talk?" or "Sorry to see you go". The fact that I did not get any of these clearly proves the intention was not to keep the business but just about the earnest money and forcing me to get into the contract on fear of losing the earnest money.

Like any other customer I have decided not proceed with builder as I had to go with all these unnecessary tension at the beginning of this process. So I would really appreciate if someone can look into the same and get me a satisfactory closure on this one. Again I would have been happy to have this money gone if the sales representative and paper said the same thing but the was the case here. That is the utmost thing required to work in projects like this.

DALLAS, GEORGIA -- BUYERS BEWARE! During our purchase phase in the Silver Oaks Subdivision (Dallas, GA) the Century Communities Sales Associate distributed an "Included Features" leaflet stating that Architectural Shingles were included. She even signed the papers and included them with our contract. We tried numerous times to receive the information on the shingle manufacturer prior to closing, but was never given it. We did not receive Architectural Shingles.

Long story short, no one received them. A Century Communities representative made reference to the fact that basically, they have the right to change anything without your knowledge. So be very careful, you may think you are getting one thing, but actually, it could be something completely different. My suggestion, go elsewhere. Oh, did I mention we had two damaged manufactured roof trusses that had to be fixed by an Engineer, missing roof drip edges and a hole in the side of the roof? These are just a few items listed within our nightmare.

DENVER, COLORADO -- We relocated to Colorado after being gone for 22 years and after more than a year of looking for a home we found a townhome in April 2010. Century Communities home tract at Lincoln Park at Ridge Gate is where we purchased a townhome. The builder required us to place down $30,000.00 in earnest deposit. They told us the home would be done by the end of June. In the entire time of the contract they never enforced any parts of the contract until it was in their interest of stealing our money. In order to get financing we had to get financing with our dear friend who had agreed he was going to buy the home as an investment home and we were going to gift him the money.

The lender submitted the loan as an investment property and then in late May called for the appraisal. The appraiser finished in late June and the appraisal came in less than the asking price of $494,844.00. The builder received the appraisal from us to let them know that the loan probably would not be done because the appraisal was lower than the purchase price. I forwarded the information in an email to the sales office and to the Vice President of Sales, Kathy **. Ms. ** then took it upon herself to call and speak with the bank's appraiser and tell him that he needed to adjust the appraisal.

This type of conduct is not only unethical and highly irregular but it is also illegal in most states for the builder to call the appraiser and influence his appraisal and or to tell him to make changes bringing the appraisal up to the selling price. The appraisal was then forwarded to the lender and the lender then ran the credit bureau for Mr. **. She then did an inquiry with the underwriter to see if the guidelines would accept the credit score from Mr. **. She determined that Mr. ** was unable to qualify for an investment property loan with the bank due to several circumstances, the appraisal and the credit score would not meet the guideline to underwrite a loan.

The lender then found out that she cannot get an investment loan with the current guidelines of lending with a short appraisal and a credit score that would not support the guideline. The lender then issued a credit denial letter to Mr. ** and this was attached to the appraisal again to Century Communities and we then requested for our funds to be returned. They then sent a letter dated on July 8th through email that we did not close so they were retaining the entire $30,000.00.

We then contacted an attorney who stated that this is a huge problem that builders have in their contracts that clearly violated many consumer protection laws whereas they have you waive all your rights in a contract and they do not use State of Colorado Approved Real Estate forms. Century Communities in our eyes appeared to be legitimate but after finding out that there is a drastic difference in what we believed to be a real estate transaction, we find that their behavior is deceitful mischievous and it clearly appears that they get the money in all circumstances no matter what.

Whereas in all other real estate contracts the buyer gets their earnest deposit returned if they fail to get a loan, purely ethical, morally right and great business. In the case of Century Communities, they are only after one thing, the money. To demonstrate this opinion in their design center they wanted to charge us to stone tile the master shower which is 90 square feet over $18,045.00. We had three bids from other tile companies and the highest bid with materials was just over $2,500.00. This is only part of what they do apart from building the home cheaply.

They also failed to allow us our €œinspection period of the home, clearly another violation of consumer protection laws. If this is not taking advantage of the consumer we have no idea what it is. You only get to find this out after you contract with this deviant company and then it'™s too late, they keep your money. This company drastically needs to be investigated into their business practices, their violations of consumers and their highly irregular contracts. We wonder how many other people's money they have kept unearned.

LAS VEGAD, NEVADA -- During final inspection discovered serious defect with kitchen island granite. Issue was noted and now after 72 hrs of waiting and not closing escrow, still no resolution. Community EdgeView in Vegas.