DENVER, COLORADO -- I ordered a package from CenturyLink which included voice mail and received a confirmation thereof. However, when I tried to set up my mailbox I was asked for a username which I did not have. I called customer service and was told that I did not have voice mail as part of my package. When I said that it was in my order confirmation, the representative just ignored me and repeated that it was not part of my package. After about an hour on the phone with four separate people I was told voice mail would be set up three days later. I had to escalate in order to make it nine hours later. I guess it's time to shop for another provider.
CASA GRANDE, ARIZONA -- I have direct TV through CenturyLink. My monthly bill has been $93 until this month when it was $158. I talked to CenturyLink for 3 days going through 9 people and using up a lot of cell phone minutes. CenturyLink told me that DirecTV had double billed them. DirecTV told me that is not true. CenturyLink told me I had to pay the full amount anyway.
I asked if my next month bill would be a $0 balance and was told I will receive a full bill next month. How can they bill me for 3 months and supply 2 months of service? I will wait until next month to see if I get a credit and if not, I will go to the BBB and AZ attorney general's office.
UNKNOWN, FLORIDA -- Several months ago I signed up to get Prism TV, internet and phone. I have had internet service with CenturyLink since 2010, so I am very upset over this whole issue. A few days before my service was to be installed, a tech from CenturyLink came to my door and told me the lines were bad on the road behind me and they could not hook me up. I asked him when they could be fixed and he said he didn't know and that the maintenance supervisor was on vacation until January 2nd and would not know until then.
Today, January 10th, I contacted CenturyLink to find out when the lines would be fixed. I just want to note that a neighbor 3 houses down has Prism TV, internet and phone. I was told today that I was disqualified and that the lines could not be fixed. This was bad enough, but then I get a call from CenturyLink to tell me the lines could not be fixed.
I have had NO television service since I disconnected Dish Network when I was getting Prism TV. I think it is pretty tacky that they even bothered to call, and the only reason they called was because I called first. This is the way they treat customers. As I stated to the lady that called me - you can spend tons on advertising but you can't fix your lines.
My business means so little to them that they just blow you off. Now I'm searching for a new TV AND internet provider. This will be the last of my business CenturyLink ever gets. And the best part is last month they raised my internet rates. Way to go CenturyLink. Keep spending those advertising dollars instead of maintaining your lines and equipment.
PHOENIX, ARIZONA -- I signed up for internet service from CenturyLink and told them I needed my house connected to their lines outside. I had a modem and would take care of the rest. They sent me a 100 dollar modem and nobody came out to connect my house. When I called and complained, I was told someone would be out the next day. A serviceman showed up, took one look and told me my house was not connected to their lines (DUHHH).
I told him that is why he was here. He left, saying that was my problem, not his. I called CenturyLink, cancelled any service, sent back the unordered modem, and told them what I thought of them. Today I get a bill for 88 dollars for the service that was never hooked up and was advertised at 35 dollars a month. I never had service with them, and I tell you now, I never will. BUYER BEWARE.
You ever get home from work and it had been a hard day, and it's the start of Labor Day weekend, and you make plans for your last vacation of the year, and then you find out that your phone (land line) is down, no internet either, so you call and they tell you they'll have it fixed within 24 hours. Well all that is fine I guess if you don't have plans. What gets me is this, and I'm going to prove this with video and post it on YouTube, there was still 2 hours left in the work day this past Friday when my plans had to be cancelled, because I had to stay home and wait on them to show up the NEXT DAY.
I see all these CenturyLink trucks or vans sitting at cafes or restaurants from 8 to 10 in the mornings and 3 till 4:30 in the afternoon. I'm already paying for a service that is finding its way to being obsolete. With cell phones taking over, you'd think that they would be a little more energetic about keeping you as a customer. But why would they care? That's what happens when you have to depend on them as they are the only phone company. I know one thing if your power (electric) goes out the power company is usually right on it. No matter what time it is.
This family has had nothing but professional and unusually good treatment from personnel at the Century BMW Auto Dealership in Huntsville, Alabama for several years. We have purchased autos there in the past. Currently own 2 automobiles purchased there and plan to return there in the future. Experience with the sales staff has always been carried out in a professional manner.
All following service work has also been satisfactorily completed in the same professional manner. I'm sorry to read about someone having an unhappy experience there. I agree somewhat with the writer who complained about service work prices and parts prices; but, remember this is a luxury auto so be prepared to spend a little more for the service training, and dealer knowledge to ride in a fine automobile. For what it's worth, my 3 cents!!!
CenturyLink. As a student, the internet is very important. Internet means being able to connect to the internet. With Century Stink it is a crap shoot. The past three weeks, there have been 3 outages. I was OK during the first, though I was working on a school project. Two weeks ago there was another. Now, contacting their tech support I learned that they were working on it. Internet came back up... no speed whatsoever.
I contacted Century Stink again. Oh, guess what? They no longer offer 24/7 tech support. Since the last outage, it is a service they no longer provide. 5 days now of horrid service and slow speeds. Maybe I should quit my job so I can reach their tech support people? I always love to hear how they are working on a problem and being thanked for my patients. I didn't say I had any. I am working on school.
Today, AGAIN, there was an outage. Again, I am told that may be by tomorrow I will have internet access. I won't touch their bundle billing packages, and the fact that every bill is different. How? I don't know. Glad I have a cell phone, and cable is being installed. Stay away from Century Stink at all costs!
MARINETTE, WISCONSIN -- Well it began with my DSL not working the day it was supposed to be activated. I had only had my phone service for a few days. I called and they told me I had not been billed for it, and the billing for my normal phone service was all wrong and they would have to completely redo my order. I attempt to patiently have it redone, and end up knocking my DSL service down to the lowest level, knowing that I now cannot afford the service I had first requested.
They said normally there is a $35 fee for moving the service down, but they would credit that because I was unaware of all these extra costs. My 2nd bill arrives and there's a $35 fee! I call and ask about it - they said that yes they see the note on my account about it, and apologize, and that it'll be credited on my next bill. Next month arrives and it's still not credited. I call again and they apologize, say they will add it immediately. FINALLY the 4th month my $35 + tax is credited.
Other stuff: the VERY first day my phone was hooked up, after just a few hours, I get a telemarketer call - an automated voice message from Sprint PCS Wireless, which isn't even available in my area. I call Sprint a couple times with no luck. I try calling CenturyTel, and the rep says she can try to block the number for me, but I'll have to pay for it.
What - pay to have a # blocked that's annoying me when I never even signed up for their services, blah blah blah! I said I'd think about it. Several days later I call, desperate, and that I'll try it. She's going through to add it to my account. I wait for like 5, 10 minutes. Finally she says "sorry, it's not available in your area." What? You coulda told me that first, instead of having me wait! I tell ya, each customer service rep tells you something different. I hate it!
Another time, I see a "3-way call" on my bill. I never remember doing such a thing - I have no idea how to even initiate a 3-way call! It took some pondering, but I finally realized the # I supposedly called was CenturyTel's 1-800 Residential Service number! Gee whiz, it's their OWN number, and they're trying to charge me? They claimed that evidently I had not quite hung up before calling another #, and that's how it happened. I argued with them, begging to get it credited (for reasons listed above).
Finally they said they'd talk to their supervisor. More waiting. Then they finally said they were able to credit it. They forgot to credit the 2 cents of tax, like they were supposed to, but at this point I was like, who cares. Oh yeah - and this same day, I told them to add every kind of block imaginable on my account, so I don't accidentally dial any of this stuff and get charged for it. Months later...
I meant to dial the code that would block my caller ID information to the person I was calling. I THOUGHT it was *69, but I guess it was *67. Before I could do anything about it, I began to hear the last person I called. Argggh! The next day I call CenturyTel about it and asked why there wasn't a block for that, when I had requested it. She said she didn't see one but that she would add it. I wait maybe 5 minutes while she does that, and credits my account. She says to call back when I receive my statement to request credit, and that she had added a note on my account about it. Next month...
I call about the charge, and they credit my account. I then ask about the block, and they said it's not available for "Call Return". I try everything I can to ask things like "even if I did it unknowingly - if it was an accident, etc." but they said - "I'll credit this time, but not next time". Frustrated, I hung up, and vowed to not use so much as a free caller ID block - 'cause next time, if I dial wrong, it won't be free!
Once I get my tax return, I'm seriously considering switching to wireless (cell phone). Yeah, it may cost a little more (right now I have the bare minimum 'cause I don't need all those extra features) but I'm hoping I'll have less hassle and not have to continually contact Customer Service to credit my account about this or that!
NEVADA -- They just straight out lie to you. I was told I was getting a bundle. They sent Dish Network to my home for TV service and said we were going to get a single bill from them. Then I was getting a bill from Dish Network and them and when I called they said they don't use Dish Network. I couldn't believe what I heard. I must have asked 10 times to make sure how much the bill would be. And when I got the bill it was $40 a month higher than I was quoted. Never again!!!
EUGENE, OREGON -- I went online 12/21 to pay my phone bill as I have been for years. CenturyLink took over Qwest. Now the web page says there will be a charge to pay online. I called to complain. The customer service person explained that "nobody" gets the money that it's just to insure my "bank" pays the bill. I tried to explain to him how a DEBIT card works and he hung up on me. No one will ever be able to explain to me why I get charged for PAYING my bill!!!