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1.0 out of 5, based on 9 ratings and
26 reviews & complaints.

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Double Billed Thru Direct TV
Posted by on
Rating: 1/51
CASA GRANDE, ARIZONA -- I have direct TV through Century Link. My monthly bill has been $93 until this month when it was $158. I talked to Century Link for 3 days going through 9 people and using up a lot of cell phone minutes. Century link told me that Direct TV had double billed them. Direct TV told me that is not true. Century link told me I had to pay the full amount anyway.

I asked if my next month bill would be a $0 balance and was told I will receive a full bill next month. How can they bill me for 3 months and supply 2 months of service? I will wait until next month to see if I get a credit and if not, I will go to the BBB and AZ attorney general's office.
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Too Cheap to Repair Lines
Posted by on
Rating: 1/51
UNKNOWN, FLORIDA -- Several months ago I signed up to get Prism TV, internet and phone. I have had internet service with Centurylink since 2010, so I am very upset over this whole issue.

A few days before my service was to be installed, a tech from Centurylink came to my door and told me the lines were bad on the road behind me and they could not hook me up. I asked him when they could be fixed and he said he didn't know and that the maintenance supervisor was on vacation until January 2nd and would not know until then. Today, January 10th, I contacted Centurylink to find out when the lines would be fixed. I just want to note that a neighbor 3 houses down has Prism TV, internet and phone. I was told today that I was disqualified and that the lines could not be fixed. This was bad enough, but then I get a call from Centurylink to tell me the lines could not be fixed.

I have had NO television service since I disconnected Dish Network when I was getting Prism TV. I think it is pretty tacky that they even bothered to call, and the only reason they called was because I called first. This is the way they treat customers. As I stated to the lady that called me - you can spend tons on advertising but you can't fix your lines. My business means so little to them that they just blow you off. Now I'm searching for a new TV AND internet provider. This will be the last of my business Centurylink ever gets. And the best part is last month they raised my internet rates. Way to go Centurylink. Keep spending those advertising dollars instead of maintaining your lines and equipment.
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FoDaddy19 on 01/11/2014:
Whose responsibility are the lines? More specifically who is financially responsible for the maintence/repair of the lines?
bgbsn55251 on 01/13/2014:
According to Centurylink, they would have to pull permits and it's a big job and costly, so evidently Centurylink is.
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Idiotic company
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- I signed up for internet service from Century Link and told them I needed my house connected to their lines outside. I had a modem and would take care of the rest. The sent me a 100 dollar modem and nobody came out to connect my house. When I called and complained, I was told someone would be out the next day. A serviceman showed up, took one look and told me my house was not connected to their lines (DUHHH). I told him that is why he was here. He left, saying that was my problem, not his. I called Century link, cancelled any service, sent back the unordered modem, and told them what I thought of them.
Today I get a bill for 88 dollars for the service that was never hooked up and was advertised at 35 dollars a month. I never had service with them, and I tell you now, I never will. BUYER BEWARE.
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Alain on 03/03/2012:
You may want to contact the Arizona Attorney Generals Office about this to see what advice they have on dealing with a bill for services not performed via http://www.azag.gov/contact.html A complaint to http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml could be helpful, as well.
CenturyLinkHelp on 03/06/2012:
Hey there, Mxlopix...

Sorry to hear about the poor experience you had with us. My team would be happy to take a look at the statement to see what needs to be done to correct/resolve it.

Email us with the information: TalkToUs@Centurylink.com

Thank you!
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Put On Hold
Posted on
You ever get home from work and it had been a hard day, and it's the start of Labor Day weekend, and you make plans for your last vacation of the year, and then you find out that your phone (land line) is down, no internet either, so you call and they tell you they'll have it fixed within 24 hours, well all that is fine I guess if you don't have plans, what gets me is this,,and I'm going to prove this with video and post it on u-tube,,there was still 2 hours left in the work day this past Friday, when my plans had to be cancelled, because I had to stay home and wait on them to show up the NEXT DAY, I see all these Centurylink trucks or vans sitting at cafes or restaurants from 8 to 10 in the mornings and 3 till 4:30 in the afternoon,,I'm already paying for a service that is finding its way to being obsolete, with cell phones taking over, u'd think that they would be a little more energetic about keeping you as a customer, but why would they care, that's what happens when you have to depend on them as they are the only phone company, I know one thing, if your power (electric) goes out, the power company is usaully right on it. No matter what time it is.
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Starlord on 09/07/2011:
I am sorry, but do you expect someone at Centurylink to snap their fingers and magically make your phone work? Not to diminish your review, but there are situations where things the company cannot control cause problems. I was at a La Quinta motel one time for a statewide REACT meeting, when suddenly, the lights went out. Did I complain about La Quinta? No, because a car had gone out of control a few blocks away and struck an electrical junction box and knocked out power to almost a quarter of Phoenix. Not La Quinta's fault, no matter how you figure. Stuff happens.
trmn8r on 09/07/2011:
You evidently were of the expectation that they would put a call out to people who you felt got done "early" and had time to spare.

These people you see taking breaks may deserve them - there is no way of knowing. I find it hard to believe that the average repairperson for a cable or telco could come out on an hour or two's notice. Maybe 35-40 years ago, but not now.
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Worst customer service
Posted by on
HUNTSVILLE, ALABAMA -- Took my speciality car in for service... HORRIFIED with their lack of concern for WE THE PEOPLE !!! We pay them for quality not BS, or back talk. They do not practice what they preach. An Ethics class is advisable. Suggestions.. STAY FAR AWAY !!! and do your research 1st.

South Side Motors
8th Street

Highly recommended, This Co. will be Happy to help with all your questions & answers... They will teach, allow you to observe. Happy to share their knowledge. No behind the curtin deals here. They treat your High $$$ baby just as if it was their own.

Pass this to every one you know, they will be grateful

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Alain on 08/26/2011:
As for the first part of your review, file a complaint with the Alabama Attorney Generals consumer protection office via http://www.ago.state.al.us/consumer.cfm
As for the second part, thank you.
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Compliment, after reading a complaint
Posted by on
This family has had nothing but professional, and unusually good treatment from personnel at the Century BMW Auto Dealership in Huntsville, Alabama for several years. We have purchased autos there in the past, currently own 2 automobiles purchased there and plan to return there in the future. Experience with the sales staff has always been carried out in a professional manner. All following service work has also been satisfactorily completed in the same professional manner. I'm sorry to read about someone having an unhappy experience there I agree somewhat with the writer who complained about service work prices and parts prices; but, remember this is a luxury auto so be prepared to spend a litle more for the service training, and dealer knowledge to ride in a fine automobile. For what it's worth, my 3 cents!!!
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High Fees, Monopoly
Posted by on
My mother has a small business in Delafield, WI and was a CenturyTel / Centurylink customer for 19 years because there was no other provider in the area. With the advent of VoIP she decided to port her 3 numbers to Vonage and was informed by Vonage that CenturyTel would not let them port the numbers because there was no "agreement". Mind you, she was being charged each month for "number portablity". A call to CenturyTel revealed that they would not port to Vonage because they were not a cable provider even though in federal court rulings Vonage has been determined to be in the same class as Time Warners VoIP. We filed a complaint to the FCC and called Time Warner to have the numbers ported to them. Time Warner was hesitant to try to port because of issues they have had with CentruyTel ports in the past but finally agreed to try. It took 3 months to get the numbers ported because of CenturyTel not cooperating with Time Warner but it finally got done. My mother was paying over $300 per month plus per minute charges for each call, local or not, with no internet. Now she is paying less than $100 per month for all 3 lines and internet and couldn't be happier. Also, about a month after the FCC complaint was filed they stopped charging the "number portability" charge.

The day that CenturyTel / Centurylink goes out of business will be great day for the American consumer. Their fees are outrageous and customer service is horrible and they will do anything to keep you from switching to another company, even violating federal law, and yet not give you a price break. If you have a choice, stay away from this company.
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Weedwhacked on 08/02/2010:
"With the advent of VoIP she decided to port her 3 numbers to Vonage and was informed by Vonage that CenturyTel would not let them port the numbers because there was no "agreement"."

The FCC mandated that you can switch providers and take your phone numbers with you. I suspect they lied to you. Glad it worked out for you.
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Hidden Fees Galore!
Posted by on
I just signed up with centurytel for internet service that I thought was a great deal. I get my first bill and it's 4X what it should have been (yes 4 times more than what I signed up for). Here's why:

1. They declined to inform me about a $15 equipment shipping charge. Granted I didn't specifically ask "will there be a shipping charge" but I did ask about installation related fees, of which they assured me there were none. The representative also noted on her report that she notified me of the $15 shipping fee, which she most certainly did not.

2. I asked about equipment rental fees, again the representative told me there were no rental fees. Then what the heck is the "$4.49 equipment fee" a month on my bill? oh, that's a "warranty fee" that I have to pay in case something happens... I guess I should have been a mind reader so I'd know specifically to ask if there is going to be a warranty fee because I've never heard of that before and the only way to opt out of paying a warranty on their equip is to buy your own. I wouldn't want to ship the equipment back though because I'll probably have to pay return shipping.

3. My first month was pro-rated and not counted as a "full month" so the discount I signed up for does not apply... What!? yeah, instead of starting your service the day it's installed, they designate a day that your service officially starts so when you sign up with a special offer that's for 12 months, it means 12 full months, starting whenever they feel like starting it (in my case, just short of a full month so I paid almost the entire service fee for my first month).

4. Finally taxes and misc fees, which I completely understand you have to pay but some of the fees were things from centurytel/centurylink like $1.25 internet access fee... isn't that part of what I'm paying for to begin with and not an extra expense? I get that $1.25 or $4.49 aren't' much but with all the hidden fees put together I am still paying twice what I should be paying for internet this month. I won't be continuing service with centurytel/link when I'm done with my contract, I can tell you that much.
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Posted by on
Rating: 1/51
NEVADA -- They just strait out lie to you. I was told I was getting a bundle. they Sent Dish Network to my home for TV service and said we were going to get a single bill from them. Then I was getting a bill from Dish Network and them and when I called they said they don't use Dish Network. I couldn't believe what I heard. I must have asked 10 times to make sure how much the bill would be. And when I got the bill it was $40 a month higher than I was quoted. Never again!!!!
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Cwazychicken on 02/22/2012:
How is there internet? I was thinking of trying them out for internet and phone only. On their website, they do state that they use Direct tv...not dish, so I don't know where dish is coming from. Did you sign up for that instead? Separately? Did a dish person just happen to come over and you assumed it was with century link? because they are not with them.

Any ways heres what they list they have:
High-Speed Internet
Fast. Reliable. Wireless. Secure
Unlimited Local and Nationwide Long Distance calling

I just want internet, was wondering if its decent speed to get it? I got my cable elsewhere, and I could use a phone too that's why I ask how the internet and perhaps phone is.
Starlord on 02/22/2012:
Cwazy, we have Comcast Xfinity, and are pickled tink. The service is great and the people are finestkind. we have TV, phone and internet, and I just found out that we will be getting Comcast's new streaming service at no additional cost ($5 to those not having the whole enchilada.) Just saying. friend of ours signed up for the Qwest/Century Link $19.95/month internet and is unhappy. Nothing at all was said about having to combine it with their phone service. I hate Qwest because they sold me the world's most expensive paperweight, a $500 cell phone that only got a recorded message that I was not authorized to use the Alltel network I wouldn't spit on Century Link if it was on fire.
bgbsn55251 on 01/10/2014:
I don't know where you live, but Comcast here in Central Florida is HORRIBLE!!!
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New charge to pay my bill online!!!
Posted by on
EUGENE, OREGON -- I went online 12/21 to pay my phone bill as I have been for years. Century Link took over Qwest. Now the web page says there will be a charge to pay online. I called to complain. The customer service person explained that "nobody" gets the money, that it's just to insure my "bank" pays the bill. I tried to explain to him how a DEBIT card works and he hung up on me. No one will ever be able to explain to me why I get charged for PAYING my bill!!!
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drugdoc121 on 12/29/2011:
agreed....awful scam!
Dukemom on 12/29/2011:
Verizon just announced a similar fee for paying online.
trmn8r on 12/29/2011:
I don't know what this explanation means: "... "nobody" gets the money, that it's just to insure my "bank" pays the bill." Does this mean it is like insurance? Is there a preauthorization? Is there actually an additional fee each month and how much is it?

VZ has been trying to get me to switch to online billing, and they got my email address somehow. Now I get emails saying my bill is available (which I delete). Obviously once I go to the site, they will sign me up for electronic billing. I still get paper bills.

I've been on direct withdrawal from my checking for years. I hope they don't start charging for that.
clutzycook on 12/29/2011:
Trmn8r, you won't. At least not now.
Nohandle on 12/29/2011:
Who knows what to do now? Some companies have stated they will discontinue paper statements unless the individual agrees to a monthly charge for the honor. Others have decided to charge for the privilege of paying online. Gratefully, I have few monthly bills. Lawn Service and that sort of thing I pay by check. I don't know when this is going to stop. Businesses enjoying having the money instantly transferred into their account and then want to charge the customer an extra fee? It's a cost of doing business. How do they expect payment?
trmn8r on 12/29/2011:
I see where VZW and Sprint Nextel are charging customers who go online to make a payment, as a way to encourage customers to move to autopay - this has two effects - the company doesn't have to pay the CC company the transaction fee (which can be substantial), and makes it more probable they will be paid.

The OP evidently used a Debit card, but it sounds like the same fee applies. Bottom line seems to be the company wants to be paid and not have fees deducted for providing a convenience to its customers.

In the old days, you sent a check - there was no fee to the company for cashing it.
bob93 on 12/30/2011:
I guess the CEOs need a raise. What easier way than charge the customer's more?
CenturyLinkHelp on 12/30/2011:

At this time CenturyLink does not charge a fee for paying online via our website www.centurylink.com. We do offer several payment options including online, over the phone via our automated system, a live person or traditional mailing. If you choose to pay over the phone via a live person there is a transaction fee of $4.00 all other methods of payment do not charge a fee.
If you have further questions or need assistance please email us at talktous@centurylink.com

CenturyLink Help
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