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CenturyLink / Centurytel Consumer Reviews - Page 3

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New charge to pay my bill online!!!
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EUGENE, OREGON -- I went online 12/21 to pay my phone bill as I have been for years. CenturyLink took over Qwest. Now the web page says there will be a charge to pay online. I called to complain. The customer service person explained that "nobody" gets the money that it's just to insure my "bank" pays the bill. I tried to explain to him how a DEBIT card works and he hung up on me. No one will ever be able to explain to me why I get charged for PAYING my bill!!!

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Worst Customer Service
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HUNTSVILLE, ALABAMA -- Took my specialty car in for service... HORRIFIED with their lack of concern for WE THE PEOPLE!!! We pay them for quality not BS, or back talk. They do not practice what they preach. An Ethics class is advisable. Suggestions. STAY FAR AWAY!!! And do your research 1st.

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No problems here
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Had CenturyTel DSL for almost 10 years, rarely ever had a problem with it. I can count the times the IT went down on one hand.

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Horrible Service
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LORAIN, OHIO -- I moved to Lorain OH and was very busy with all the things moving entails. My wife calls to see about internet access through AT&T and was told it's not available here. Well, CenturyTel was so I signed up. Nothing but trouble ever since. Tech support call after tech support call. Rude customer service people, you name it. When I tried to cancel I was told I would be billed $200.00. Wow, what a trap. I am thinking of canceling service anyway. Sometimes you just have to cut your losses.

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DSL
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AUGUSTA, MISSOURI -- I received a flier from CenturyTel stating I could get FREE Professional installation for DSL. However, when I called they informed me that I would be charged $2.00 (every month that I had the service) if I had a premise visit. I called and they said they had a lot of complaints but couldn't do anything about it. They said it was a poor choice of words on the flier!

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House Damage
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ST. LOUIS, MISSOURI -- I had CenturyTel install phone service. The service technician used my bathroom and had diarrhea on the wall, the floor, it was a mess! I called CenturyTel immediately to tell them it needed to be cleaned. They responded by telling me to call a cleaning company and send them the bill. I did that and sent CenturyTel the bill. That was August 15th, as of today Dec 16 I had to pay the cleaning company the $276 and I have heard nothing from CenturyTel. I have spoken to two representatives concerning this matter and they tell me they will take care of it. This is unethical behavior since they told me to call the cleaning company in the first place.

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CenturyLink / Centurytel Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 9 ratings and
26 reviews & complaints.
Contact Information:
CenturyLink / Centurytel
100 CenturyLink Drive
Monroe, LA 71201
318-388-9000 (ph)
www.centurylink.com
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