CenturyLink / Centurytel Consumer Reviews - Page 3

UNKNOWN, FLORIDA -- Several months ago I signed up to get Prism TV, internet and phone. I have had internet service with CenturyLink since 2010, so I am very upset over this whole issue. A few days before my service was to be installed, a tech from CenturyLink came to my door and told me the lines were bad on the road behind me and they could not hook me up. I asked him when they could be fixed and he said he didn't know and that the maintenance supervisor was on vacation until January 2nd and would not know until then.

Today, January 10th, I contacted CenturyLink to find out when the lines would be fixed. I just want to note that a neighbor 3 houses down has Prism TV, internet and phone. I was told today that I was disqualified and that the lines could not be fixed. This was bad enough, but then I get a call from CenturyLink to tell me the lines could not be fixed.

I have had NO television service since I disconnected Dish Network when I was getting Prism TV. I think it is pretty tacky that they even bothered to call, and the only reason they called was because I called first. This is the way they treat customers. As I stated to the lady that called me - you can spend tons on advertising but you can't fix your lines.

My business means so little to them that they just blow you off. Now I'm searching for a new TV AND internet provider. This will be the last of my business CenturyLink ever gets. And the best part is last month they raised my internet rates. Way to go CenturyLink. Keep spending those advertising dollars instead of maintaining your lines and equipment.

PHOENIX, ARIZONA -- I signed up for internet service from CenturyLink and told them I needed my house connected to their lines outside. I had a modem and would take care of the rest. They sent me a 100 dollar modem and nobody came out to connect my house. When I called and complained, I was told someone would be out the next day. A serviceman showed up, took one look and told me my house was not connected to their lines (DUHHH).

I told him that is why he was here. He left, saying that was my problem, not his. I called CenturyLink, cancelled any service, sent back the unordered modem, and told them what I thought of them. Today I get a bill for 88 dollars for the service that was never hooked up and was advertised at 35 dollars a month. I never had service with them, and I tell you now, I never will. BUYER BEWARE.

You ever get home from work and it had been a hard day, and it's the start of Labor Day weekend, and you make plans for your last vacation of the year, and then you find out that your phone (land line) is down, no internet either, so you call and they tell you they'll have it fixed within 24 hours. Well all that is fine I guess if you don't have plans. What gets me is this, and I'm going to prove this with video and post it on YouTube, there was still 2 hours left in the work day this past Friday when my plans had to be cancelled, because I had to stay home and wait on them to show up the NEXT DAY.

I see all these CenturyLink trucks or vans sitting at cafes or restaurants from 8 to 10 in the mornings and 3 till 4:30 in the afternoon. I'm already paying for a service that is finding its way to being obsolete. With cell phones taking over, you'd think that they would be a little more energetic about keeping you as a customer. But why would they care? That's what happens when you have to depend on them as they are the only phone company. I know one thing if your power (electric) goes out the power company is usually right on it. No matter what time it is.

This family has had nothing but professional and unusually good treatment from personnel at the Century BMW Auto Dealership in Huntsville, Alabama for several years. We have purchased autos there in the past. Currently own 2 automobiles purchased there and plan to return there in the future. Experience with the sales staff has always been carried out in a professional manner.

All following service work has also been satisfactorily completed in the same professional manner. I'm sorry to read about someone having an unhappy experience there. I agree somewhat with the writer who complained about service work prices and parts prices; but, remember this is a luxury auto so be prepared to spend a little more for the service training, and dealer knowledge to ride in a fine automobile. For what it's worth, my 3 cents!!!

CenturyLink. As a student, the internet is very important. Internet means being able to connect to the internet. With Century Stink it is a crap shoot. The past three weeks, there have been 3 outages. I was OK during the first, though I was working on a school project. Two weeks ago there was another. Now, contacting their tech support I learned that they were working on it. Internet came back up... no speed whatsoever.

I contacted Century Stink again. Oh, guess what? They no longer offer 24/7 tech support. Since the last outage, it is a service they no longer provide. 5 days now of horrid service and slow speeds. Maybe I should quit my job so I can reach their tech support people? I always love to hear how they are working on a problem and being thanked for my patients. I didn't say I had any. I am working on school.

Today, AGAIN, there was an outage. Again, I am told that may be by tomorrow I will have internet access. I won't touch their bundle billing packages, and the fact that every bill is different. How? I don't know. Glad I have a cell phone, and cable is being installed. Stay away from Century Stink at all costs!

NEVADA -- They just straight out lie to you. I was told I was getting a bundle. They sent Dish Network to my home for TV service and said we were going to get a single bill from them. Then I was getting a bill from Dish Network and them and when I called they said they don't use Dish Network. I couldn't believe what I heard. I must have asked 10 times to make sure how much the bill would be. And when I got the bill it was $40 a month higher than I was quoted. Never again!!!

EUGENE, OREGON -- I went online 12/21 to pay my phone bill as I have been for years. CenturyLink took over Qwest. Now the web page says there will be a charge to pay online. I called to complain. The customer service person explained that "nobody" gets the money that it's just to insure my "bank" pays the bill. I tried to explain to him how a DEBIT card works and he hung up on me. No one will ever be able to explain to me why I get charged for PAYING my bill!!!

HUNTSVILLE, ALABAMA -- Took my specialty car in for service... HORRIFIED with their lack of concern for WE THE PEOPLE!!! We pay them for quality not BS, or back talk. They do not practice what they preach. An Ethics class is advisable. Suggestions. STAY FAR AWAY!!! And do your research 1st.

Had CenturyTel DSL for almost 10 years, rarely ever had a problem with it. I can count the times the IT went down on one hand.