Charlotte Russe

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Merchandise Return
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I have been shopping at Charlotte Russe for quite some time and have never had any problems. I purchased a top less than a week ago and decided it just wasn't for me. I did wear it for a couple hours but didn't wash it or get anything on it. I decided to return it about 5 days later. I took the tag off because I always do when I put something on. I went to the store to return it and the employee told me that I couldn't return it because the tag was missing and it looked "worn." I told her I just bought it and it looked "worn" because that's the poor quality of material that Charlotte Russe uses for their clothes and why their clothes are cheaper than most stores. We all buy things and end up returning them for whatever reason. I asked her if I could get store credit because the tag was missing and she told me, no. I honestly could not believe that a simple tag would prevent me from getting either my money back or store credit. I spend a lot of money at Charlotte Russe and they won't be getting anymore money from me. I can go to Target and return something with no receipt and no tags! I think that's a terrible policy to have and I won't be shopping there anymore. So beware shoppers... if you shop at Charlotte Russe, don't take the tags off or they won't take it back!
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User Replies:
joan7712 on 06/23/2011:
You say that you bought it then decided it wasn't for you, yet you took the tag OFF and WORE it for a couple of hours. And you feel entitled to a refund or store credit? Maybe next time you should read the return policy before making a purchase.
Sophia Marie on 06/23/2011:
Before you start shopping at Target, ripping off tags and tossing receipts expecting a credit or refund I'd check their return policy as it is one of the toughest around.
Vinnie11 on 06/23/2011:
I doubt the receipt was as much of an issue as the fact that it was worn. They can't return it to the shelves once you've worn it. I agree with you that their quality isn't quite up to par but Target has very poor quality clothing and a return policy that is every bit as rigid. I suggest you try making more thoughtful purchases so that you won't need to bother yourself with making a return at all. It's less stress for you and helps keep prices down for everyone.
Venice09 on 06/23/2011:
Would they have given you store credit if you had the tags? I hope you didn't throw them away.
Anonymous on 06/23/2011:
Venice, I doubt they would of given the OP a refund if she still had the tags because it had obviously been worn--I'm mean, the OP admitted she wore the shirt and the sales associate could tell it had been worn. Charlotte Russe (and other cheap stores like Forever 21) have strict return policies that specify the item must be in ORIGINAL, UNWORN CONDITION.
OP, perhaps you would be better off shopping at Macys. As long as you have a Macy's credit card, you can return anything anytime without tags and receipt! I'm also a little confused as to why you thought you would return a piece of worn clothing without tags AND a receipt? I can't think of any store other than Macy's that allows returns on worn items unless they are defective. You were rightly denied a return. The store did nothing wrong here.
Anonymous on 06/23/2011:
Great review. very helpful, the poster has a legitimate complaint. It wasn't right that they denied you a return based on the circumstances. I would suggest in the future shopping somewhere else that has a more flexiable return policy.
Venice09 on 06/23/2011:
Kohl's would also accept the return, but that's what they're known for.

Even if it looked unworn, I wouldn't expect to be able to return an item without the tags in a store like Charlotte Russe because they do have strict return policies. I'm surprised the OP didn't know that since she has shopped there for quite some time.
trmn8r on 06/23/2011:
Technically, this is worn merchandise (used). You removed the tag, and you wore it for a few hours.

Think about how expensive everything would be if people could do this routinely. Unfortunately, there are people who do this intentionally to get out of buying (I'm not saying this was your intent).
Anonymous on 06/23/2011:
The OP states in the very first sentence that she has been shopping there for quite some time, but in the very same breath, she mocks them for selling poor quality clothing that looks "worn". Enough said for me.
Venice09 on 06/23/2011:
Heh, that's a good point, Dirm.
trmn8r on 06/23/2011:
That's a good observation DIRM, and she also said that in all that time she never had any problems. One might conclude using logic that she never had a problem wearing worn looking clothing made from poor quality material.

That alone doesn't negate her argument that she should be able to return these poor quality items.
Anonymous on 06/23/2011:
No, but it certainly stacks the deck against them in terms of credibility...IMHO
Cwazychicken on 06/23/2011:
Most stores won't return if the tag is missing. Obviously if you take the tag off and wear it a few hours, there is nothing the store can do. They can't sell it like that after its been worn...Stains or no stains. Usually returns happen if you try it on once, realize it does not fit, or if you bought something for someone and they do not like it....other wise, keep your receipts and keep the tags on and do not wear it for excessive time if you plan to return it.
Venice09 on 06/23/2011:
I once returned a sweatshirt with a broken zipper to Kohl's that had obviously been worn for quite some time. I had the receipt but the tags were long gone. They took it back with no fuss and credited my card. I also returned sneakers that fell apart after a month's use. They let me exchange them and even gave me credit for the coupon I had used on the returned pair. If you want that kind of customer service, you have to shop where it is offered.
Anonymous on 06/24/2011:
I can't imagine trying to return anything that I bought, removed tags, and wore, but I guess it's worth the try, right? Since the answer was no, you do have other options...sell on Craigslist, give to a friend, donate to charity.
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