Charlotte Russe

1 reviews & complaints.
Company Profile
Charlotte Russe
5910 Pacific Center Blvd Ste 120
San Diego, CA 92121
1-888-211-7271 (ph)
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Merchandise Return
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I have been shopping at Charlotte Russe for quite some time and have never had any problems. I purchased a top less than a week ago and decided it just wasn't for me. I did wear it for a couple hours but didn't wash it or get anything on it. I decided to return it about 5 days later. I took the tag off because I always do when I put something on. I went to the store to return it and the employee told me that I couldn't return it because the tag was missing and it looked "worn." I told her I just bought it and it looked "worn" because that's the poor quality of material that Charlotte Russe uses for their clothes and why their clothes are cheaper than most stores.

We all buy things and end up returning them for whatever reason. I asked her if I could get store credit because the tag was missing and she told me, "No." I honestly could not believe that a simple tag would prevent me from getting either my money back or store credit. I spend a lot of money at Charlotte Russe and they won't be getting any more money from me. I can go to Target and return something with no receipt and no tags! I think that's a terrible policy to have and I won't be shopping there anymore. So beware shoppers... if you shop at Charlotte Russe, don't take the tags off or they won't take it back!

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