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CheapTickets.com Consumer Reviews

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Dropped Companion Fare, Added $700 Rental Car.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Sorry to see them turn bad - I've actually used them with great success many times in the past. Just bought two flight tickets and entered in all info for companion, including birthday, which 1990s flavor website submission error seemed to strip. Tickets only purchased for one adult. The reason we thought it was okay at first was because it added up, but they did not detail invoice. We later learned that a 5 day economy car rental was $750, way over market. We got it sussed, but took half a day. Not the same as when we hit "buy" -

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AWFUL. Will Never Book Again.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I really hate leaving negative experiences for companies but this is by far the WORST service that I have ever received from any company that I have ever dealt with. I booked a round-trip, international flight through Cheaptickets.com (who has a customer service team "based" in Chicago so it seems) and due to an unfortunate change in plans, I had to reschedule and then ultimately cancel my return flight. I paid both the reschedule fee AND the cancellation fee imposed by both the company and the airline. Completely fine -- my plans were disrupted and I had to take the fall for that.

But here's where it gets worse. When I cancelled my flight, an agent informed me that he could process a refund to my card but that it would not be the full value of the return flight. I understand how things work so I was completely fine with that. I just told him to make sure that this refund got put through.

Fast forward two weeks, the refund hasn't been processed. I call again and speak with another agent who informs me that the refund would be placed within 21 days. I wasn't informed of this policy at the beginning but after being told that was how their system worked with the airline, I let it go and resigned myself to waiting. Before I hung up, I confirmed with the agent that the refund had indeed been registered on that end.

After 30 days were up, I called again because the refund had not gone through. I spoke with an agent who said that I should just wait for the refund. Being an idiot, I did. About a week later, I started calling EVAAir to see whether they ever received the refund request from CheapTickets. They hadn't and could not find any records aside from the fact that my ticket was left "open". The most recent representative I spoke with mentioned that they still had not received any word from the travel agency.

It has now been almost two months after this entire ordeal. I called Cheaptickets and after waiting on hold for a ridiculous amount of time, I reached several agents who just kept transferring me over to the next. (One agent even asked if I wanted to use "credit" to get another flight -- I really wish that was some sort of sick joke).

I FINALLY got a girl on the phone (Macy) who tried to assist. But when I gave her my information, she let me know that she could not find anything and that my ticket was marked as "open". She then asked me whether I had checked my credit card statement to see whether the refund had magically appeared (why would I have called in if I hadn't already done this?!)

Additionally, this poor agent could barely speak English and could not even repeat my telephone number back to me properly. I don't want to discriminate (English being my second language as well) but how on earth could you even TRY to resolve an issue if you don't actually understand what is going on? Incredible, really. After finally refusing to let Macy to continue to speak over me repeatedly with some awfully scripted dialogue, I had her check her records again. She did and lo and behold, she finally found that a refund request.

She told me to call the airline to check the status of my refund and once I told her that I had already done that (multiple times), she stopped speaking for a while until she found another script that she could throw at me in which she tried to repeatedly tell me that there was no way that she or any of her other colleagues could follow up with me regarding this issue. In fact, she told me that I needed to call again tomorrow. (And what? Go through the exact same process again? You have to be kidding me.)

At this point, I pressed her to speak with a manager. After another few minutes on hold, I finally got connected to someone claiming to be a manager. She asked me for the exact dates of when I called (I almost threw my phone out of the window at this point) and then spent another 15 minutes "reading through all the information". She told me that she could not find any answers. (At this point, I was not even surprised).

Frustrated, I let her know that I needed some sort of resolution and she let me know that she had put my case through to their "refunds" team for review. I had to tell her that I needed some form of follow-up on their end in whatever mode of communication she could handle. She told me to expect an email within 48 hours. Quite frankly, I know that I'm going to be on the phone with CheapTickets again in another two days trying to get these guys to get their act together. Obviously, I'd rather not be (total time: 56 minutes) but I want to make sure that you know NEVER to use this company.

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Bad service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have bought many tickets over the years and every time there is a problem. I have found that it will not be properly handled. You are way better off using a travel agent or going airline direct. I will give a couple of many examples that I have had the opportunity of having to deal with. On a scale of 1-10 on this company's ability to solve problems I give them a 0.

Example #1: Three years ago in Feb, my grandmother and best friend was notified that she had a couple of months to live. Upon hearing this news I made arrangements to spend as much time with as I could, even if it meant borrowing money to do so at the time. It worked out that I would be able to spend 2 weeks out of every month with her. Times like this are confusing and your not in your right frame of mind. That last ticket that I booked through cheaptickets.com to see her was booked backwards.

Instead of booking a ticket departing from Dallas Fort Worth I booked the ticket departing from Reno, Nevada. My wife had caught my mistake approx. two weeks before my flight. I called customer service to fix the problem that had occurred. After spending most of my day on the phone and going through several "supervisors" my ticket of $350 got an additional $400+ dollars added to it. The flight that I was moved to had plenty of extra seats and was in no way shape or form overbooked or lacking seats. I paid their fee and went on because I didn't have time to deal with it.

Example 2 10/31/14: My mother let me know a couple of days ago that she wanted to fly in and visit me for 10 days over the Thanksgiving break. She sent me her credit card info and asked if I would book a ticket. My mother was a widow for 24 years out of adoration of my father. Four years ago she finally remarried. Beautiful sweet woman, her being unmarried was not because of a lack of suitors trying.

When my mother remarried I assumed that she had changed her last name and that is how I booked her flight ticket. After mailing her the confirmation I received a call with her letting me know that she had kept my father's name out of continued adoration and that her current husband was fine with it. I then call the cheaptickets.com customer service to try correct the problem.

I finally get a customer service representative on the phone and describe my problem. She lets me know that there will be a $275 additional charge to the already $350 ticket. Unhappy with this answer I asked to talk to a supervisor. I was then asked for a call back number in case we were disconnected. After 10 minutes on hold we were disconnected. After waiting for my call back for approx. 1 hour I was not called back. Sitting at my desk with a phone that was not interrupted phone at my desk.

At this point I call back again and start completely over. I told them about my previous conversation and was placed on hold for a "supervisor" of cheaptickets.com. After awhile on hold again, I got another representative on the phone. When asked if she was a supervisor she stated that she was not a "supervisor". She went over the situation with me again, put me on hold for a while and then came back with a price of an additional $100 to change the name on the ticket. At this point I am getting irritated.

I asked nicely to speak to her supervisor. She then stated that she was the highest ranked "supervisor" there at this time. I then stated that she had just told me that she was not a "supervisor". I then asked for the person that I could call back that was her supervisor. She stated ** and said that she could not give me the last name of her "supervisor".

All in all I took it that their prices can be whatever they want for corrections and that no one is in charge or can make decisions to properly fix a problem. I will continue to spread the word of a shady, unsympathetic company that has no one in charge as much as I possibly can!!!

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No Regard For Customers - Tickets I Paid For Don't Exist!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased tickets for an event on Cheaptickets for adjacent seating from the seating I'd already purchased 3 tickets for at a large venue with Ticketmaster. All of the other reputable ticket vendors had no tickets. Somehow Cheaptickets did. I didn't question it because it looked reputable and I'd just discovered that more would be traveling with us and we'd need more tickets. The tickets were about $15 higher each for the same seating. A message said that you would receive confirmation and the e-tickets a few days later.

On the day that the tickets were to be delivered I received an email from a third party that due to error, the tickets that I purchased were not available but that they could give me alternate tickets that were higher than the ones I purchased. We'd already checked for additional tickets for more guests and only general seating was available at the very top (nose bleed) section. This was the same section of the alternative tickets offered.

I emailed both the third party that e-mailed me and copied Cheaptickets customer service that this was unacceptable, and that their protocol and phone number only giving you the option to say yes or no that you want the alternative tickets (no customer service to talk to you to try to explain or resolve the issue in a friendly manner) was too coincidental for an unexpected error.

In my interpretation, the message and voicemail option implied basically, "We don't have the tickets we advertised. We have nose-bleed at the same price. Take it or leave it!" The third party never responded back. Cheaptickets did with a generic email basically stating "unfortunately the tickets you purchased were not available (Blah, Blah, Blah). Your credit card has not been charged or you will receive a refund."

My credit card has been charged by another party and I have yet to receive a refund. I let Cheaptickets know that and requested I be immediately refunded. I've never used Cheaptickets. I never will again. I plan to ensure no one else I know or they know will use Cheaptickets either. It's a holiday and a number of us are traveling far. We can't have some attending the event and leave others, who are really too young to wander the streets, out and about until the event is over. So It's certainly not the $$$$.

It's the principle of BAD CUSTOMER SERVICE AND DISREGARD FOR THE INCONVENIENCE THAT THEY HAVE CAUSED. The lack of integrity and accountability that many businesses demonstrate with consumers who, if it were not for consumers they would not exist nor would the jobs of many who work for them, is disheartening and should be legally regulated. If your solutions and alternatives are nothing more than a gesture that we provided an alternative solution (where we still get to keep your money and you're still inconvenienced but HEY, at least you still get to go!!), you should be held accountable.

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Advertisement
It's a scam.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSOURI -- I purchased tickets for a play from CheapTickets, but when I called the venue, I was told the tickets are fake. I called Cheap Tickets for a refund, but they insisted that unless I get a letter from the venue on company letterhead stating that the tickets were fake, I would not be able to get a refund. They are scammers. I can't believe they are associated with Expedia. This was one of the worst customer service experiences of my life and I'm now out about $150. Please do yourself a favor and DO NOT purchase anything from cheap tickets.

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Dont use cheaptickets.com
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- Do not use Cheaptickets or any other big business/non customer service oriented website like this. Sure they're great until you have a problem. Flights are maybe a little cheaper this way, but it is not worth the risk. I was stuck on Bali Island with an exploding volcano and a cancelled flight and because I did not book directly through the airline I could get no help. There is no one specific that can help you, you get bounced around to a bunch of people who don't care, and you will lose money and possibly your safety because of it. I was never helped with a new flight or way off the island, I had to go through a completely new service, and I am still fighting for my money back for the cancelled flight. All you will be told is that it's not their problem because it's not their airline, and then the airline will say they don't have to help you because you didn't book through them. It's a nightmare. Using these big sites is the easiest way to get screwed if there's a problem.

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Ordering Event Tickets
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Worst ticket company I have ever dealt with. Ordered E tickets for the Kentucky Derby. Later; days after I had paid, they said that they weren't really E tickets and that they would be mailed to me. I said no, I ordered and paid extra to have them emailed to me. They guaranteed they would be there in time only when they were to be delivered, it required a signature even though I specifically told them that I would not be there to sign. I had to go to UPS at night and wait 2 hours to get the tickets since we were leaving the next day. I opened the envelope and they sent the wrong seats, of course cheaper seats that I ordered. Never again with such a poor rated company.

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Cheaptickets.com.... My Two Hour Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I was trying to book a flight for my family and me (6 pax), from Orlando to Santo Domingo from July 28th to Aug. 8th. I was browsing on Cheaptickets. com and I found an attractive fare of $250.00 per person with 1 stop overnight at Curacao. I was so happy I found that fare and a proceed to book it, and then.. my journey to hell began.

I started to book around 9am, enter all the information, select even my seats, and enter my payment information. It did not went through according to the information given on the yellow highlights, saying that the booking could not be confirmed at this moment. I tried one more time, and got the same answer. I called cheaptickets.com around 9:30am on a desperate race to get that discounted fare, and after 18 minutes waiting on hold, a representative named ** came on the line.

I explained all my Odyssey trying to book the fares. I told him I'd refresh the page several times to see if there was an update on the fares, but I was still getting 250.00 per person, and I wanted to take advantage of that. ** just told me he couldn't do nothing, and he quoted me the flight for 1.769.00 plus the 35.00 of booking on the phone. I was trying to be calm, so I just declined, since I felt he was just in a hurry for me to book and didn't helped me. I had to ask him if there was any department in charge of the website issues that I could talk to and see what was the issue with my booking (he never offer the option I asked).

He transfer me to another department and I waited around 10 minutes more, to get in touch with **, who just told me that she couldn't do anything, but suggest me to split my booking in two (reserved 3 pax first and then 3 pax later). I was OK with that suggestion but my concern was if by the time I booked the last 3 pax I would be able to get availability. Her solution was just to cancel the reservations in case I couldn't complete the whole flight reservation and I would be refunded for the flight payment, but probably be charged a 20.00 fee for cancellation. I was very amazed how fresh she told me that.

15 minutes later after ** and no solution at all, I tried again, getting this time a 264.90 fare per person. I try again all the process, and this time it didn't recognize my credit card billing information, so I called my bank and surprisingly I found out that my credit card was charge with 8 different transactions, (1) of $1,505.40, another one of 1,589.40 and six charges of 2.00 each from Cheaptickets.com. I flip out!!! I was charged twice and had no confirmation and no flights reserved. By that point I wanted to kill someone.. its 11:00am (2 hours after I started with this).

I called back again to cheapflights.com, and after a 15 minutes waiting I got on the phone with **. I explain all my frustration and all my anger with the most longest flight booking I ever had. ** was very professional (finally someone with customer services), and she helped reversing the charges from my credit card. There goes another 15 minutes solving the problem with my bank. Two after I just lost my time, my peace and no flight booked.

In a few words, Cheaptickets has no customer service (excluding **), no guarantee on the rates, so its a scam, and it just not a website I would recommend. This is the worst experience I ever had.

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Advertisement
False advertisement of airfares at Cheaptickets.com
By -

PORTLAND, OREGON -- I have been trying to purchase a ticket from Portland, OR to Buenos Aires, Argentina for weeks now. I have been monitoring the prices for the last 45 days but was not able to purchase my ticket till recently for personal reasons. While searching (I use Mobissimo and Kayak.com normally) I kept having Cheaptickets.com coming up as the cheapest deal. I was really surprised because the tickets at the time were around $1300-1500 each, but magically at Cheaptickets.com they would appear for $1064.

But each time you tried booking them, when you got to their web site and after you clicked to purchase the ticket, it would say that the quoted price was no longer available and gave the following message: "We're sorry. Due to changes in airline availability, the fare for your selected trip is no longer available. We have adjusted the fares for all affected flights. The fare for your selected trip is now $ 6380 total. See below. (Message 1048)"

In actuality, the price in the results would be: "$1,316+ $305 taxes & fees = $1,621 per person". But wait.. when you chose that price and clicked on it to purchase it you received the following message: "Due to changing availability, the fare you selected is no longer available. Here's the lowest fare for your flight(s). (Message 102a)". And the new price was now quoted to be: "Total trip cost $1,657.19 USD". So the ticket advertised for $1064 was actually $1657.

Now this happened on every one of the cheaptickets offered on their web site. I should know because I had tried to purchase them for three days. In some of them you would get the following message: "Great news! We found an even lower fare for this itinerary. Act fast to take advantage of this fare before it expires. (Message 102b)" and the price would be quoted as "Total trip cost $5,881.19 USD".

Of course, I understood this was a scam, but then I was so angry I tried each and every one of them, and saved most of the results. So now I have this collection of price quotes from Cheaptickets.com that are all false. And the worst part is that if you try using a search engine for airfare tickets, like Kayak.com or other ones, they all quote Cheaptickets.com and Orbitz.com as the cheapest ones, but yet, they both are false advertisements to lure customers in and hope they purchase one of their more expensive tickets they actually offer. I am not the only one experiencing this because other friends and family members are having the same experience.

I will forward all the information I have collected with my complaint to the Attorney General's office and the Better business bureau because this is not right. People are trying to get a better deal on an airfare and we waste our time with false advertisements. I could have purchased a cheaper ticket much earlier, if I wasn't spending all this time to purchase a cheaper ticket that didn't exist.

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Cheapticket.com Scam And Dishonest Terms
By -

My wife and I purchased an airline ticket through cheapticket.com to travel to Canada on July 30th and return August 4th. The reservation CheapTickets record locator: # is **. Unfortunately due to family emergency we did not make the flight and Delta Airline told us to contact cheap ticket about a refund or rebooking. We did and several cheapticket agents told us we can use the existing $964.00 (ticket cost) as credit for a future reservation as long as it was used before May 10th 2011 and we agreed.

We were told several times there would be a penalty of $150.00 on each ticket and the difference of $664.00 would go toward our new airline reservation tickets with Delta. We were OK with this as we told by several cheapticket agents this was the normal penalty fee. We call cheap ticket two weeks ago and were told they cannot find the booking in their system so we should speak to Delta Airlines, Delta send us back to cheapticket. I then insist on speaking to several supervisors over this time and they pulled our records, told us all the information related our last reservation but said they cannot rebook the flight because that file was not available.

We have been calling cheap ticket everyday for the past two weeks and kept being told by different supervisors that the files for that bulk purchase with Delta is purged but will be reinstated in 48 hours. We are now told we will have to make a new reservation using our credit card and the price of the ticket would be immediately refunded to the card once the new ticket is issued. The refund would cancel out the tickets from our credit. I ask how long it would take for the ticket to be issued and was told immediately after the new reservation is processed. I call back to make the reservation today and I am now being told there is an additional $50.00 rebooking fee for each ticket.

Our new reservation was to New York and the ticket price was $249.00 with all fees paid on each ticket (2). Even with the addition $100.00 rebooking fee for both tickets I was ready to set up the reservation because at this point after hours on each call I was ready to get it over with and the $664.00 credit would definitely cover the cost. I again asked and was told before starting the reservation that all funds would be refunded to my card so I gave my card information. Feeling very uncomfortable with doing this before the reservation was completed I asked how much exactly my card would be charged and was told $350.00.

I was very surprised by this and ask where this figure came from. I was shocked when I was told this amount would not be refunded on my card. I was told this was to cover the two $150.00 ticket penalty and they were waiving one of the $50.00 rebooking fee. After weeks of being told this would be taken from the existing credit this supervisor was pulling a fast on me. Ask why this was so she told me they have no way of separating the transactions, cost for ticket and airline penalty. I told her to cancel the transaction. This is so frustrating and upsetting.

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CheapTickets.com Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 19 ratings and
41 reviews & complaints.
Contact Information:
CheapTickets.com
1440 Kapiolani Boulevard, #800
Honolulu, HI 96814
808-945-7439 (ph)
www.cheaptickets.com
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