Chick-fil-A Inc.

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Great Service and Very Friendly
Posted by Baltobob36 on 03/04/2014
`OWINGS MILLS, MARYLAND -- My family and I go to have breakfast or lunch here several times a week. We like the wonderful menu and prompt service we always get. Chick-fil-a is very lucky to have people like Kim working and interacting with your customers while they are having their food. So please tell Kim she brightens our day, she has our kudos. Thanks for having such a great bunch of employees who are so in tune with the customers

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100% Excellent Service/Food.
Posted by KevinTX on 05/16/2012
FORNEY, TEXAS -- I want to go on the record and commend this particular Chick-fil-A for an excellent run business. They are ALWAYS so polite, and the food is always fresh. We've been a number of times, and have NEVER been let down.

It's a joy to go through the drive-thru knowing anything that I ask for will be met with, "My pleasure.'

Makes you realize, there ARE some working teens out there who do respect others.

Way to go guys.
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Posted by I love my son on 2012-05-16:
My family loves chick fil a.. we have many in our area and all are run great with great customer service..I think its just there standards its always a pleasure going there..
Posted by Bill on 2012-05-16:
Most of the chick-fil-a's are well managed and staffed with friendly helpful staff.
At least one fast food joint is doing it right.
Posted by Churro on 2012-05-16:
Chick-fil-a always rocks!
Posted by Anonymous on 2012-05-16:
Never tried them before. Looking forward to it someday.
Posted by DebtorBasher on 2012-05-16:
Man-O-Man, I sure miss our Chick-Fil-A that we used to have...sadly, they closed down at our Mall. I guess they moved somewhere else.
Posted by MRM on 2012-05-16:
Just the other day, the pharmaceutical rep brought to the office Chick-Fil-A and it was Mmm good!
Posted by MRM on 2012-05-16:
For dessert, I had chips and brownies and that was scrumptious!
Posted by MRM on 2012-05-16:
For beverage, I had lemonade and that was sweet as a mofo. I had to put 75% water to dilute it.
Posted by MRM on 2012-05-16:
For the main meal, I had chicken sandwich and salad and it came with pickles.
Posted by MRM on 2012-05-16:
I would like to give thanks to the pharmaceutical rep that catered to the office.
Posted by MRM on 2012-05-16:
BTW, they havent been bringing PF Chang in the last couple of months. I sure miss PF Chang.
Posted by robridingbike on 2012-05-16:
The same goes for waynesboro virginia chick-fil-a.... 2 thumbs up for their AWESOME employees!!
Posted by Anonymous on 2012-05-16:
Chik-Fil-A caters at my work every Wednesday so I eat it a few times a month. I love that they don't put Mayo or any other condiments on the sammie, just a pickle. And the chicken isn't processed and it is always juicy. The staff is friendly too
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Cell phone text messaging
Posted by Misladypink022259 on 03/02/2012
TEXAS -- I get text messages from Chick-fil-A or someone doing blast for them on my cell phone at least 1 a week and usually more. The phone number is displayed as 777-111 so texting back and telling them to remove my number is not an option, and in the messages there is no opt out option-so basically once they get your number you are stuck with these texts. I am not a patron of Chick-fil-A and that is by choice. Every time I get one of these messages it really dose not inspire me to even want to go into one of there stores. I would really like them to just stop-
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Posted by spiderman2 on 2012-03-02:

This link tells you how to stop the messages.
Posted by trmn8r on 2012-03-02:
Great tip spiderman2. The specific instruction at the link is: "To opt-out at any time of Chick-fil-A Text Insiders, text STOP to 411246"
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Posted by Jordanshrt1 on 06/09/2011
I love chick-fil-A's service and food. The only complaint I have is that Styrofoam is still used for food packaging. http://www.all-recycling-facts.com/recycling-styrofoam.html shows how Styrofoam is recycled, but my county does not recycle this material... only plastic's #1 & #2, aluminum, paper, cardboard and metal containers. If the company recycled these materials or changed over to more recycle-friendly materials, I would have so much more respect for the company's community involvement.

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Posted by DebtorBasher on 2011-06-09:
McDonalds used to use the Styrofoam container for their burgers and fish...but for the very reason you stated, they changed back to using the cardboard containers. What a waste to use Styrofoam anyway, you eat your burger when you buy it so it isn't as if it's gonna get cold.
Posted by Passing Through on 2011-06-09:
While I generally agree with the sentiment, another way to look at it would be that the OP's community's recycling efforts would be much more effective if they expanded their service to include styrofoam.

Maybe this complaint should be expanded to include the OP's community leaders and not just a business that does business in many, many communities - many of which may recycle their styrofoam just fine already.

In the meantime, if you do a Google search for how to recycle styrofoam, you will find plenty of information that you can use right now, instead of just expecting someone else to do something.
Posted by FaFaFhooey on 2011-06-09:
The car you drive to any establishment does thousands of times more damage to the environment that a hundred styrofoam containers. If it keeps my food hot, I'm all for it.
Posted by Anonymous on 2011-06-09:
Good info and advice, Passing Through, too bad I can't vote your comment helpful.

A lot of Asian restaurants still use Styrofoam for to go orders or leftovers...I always ask them when they will start using cardboard and do they realize how detrimental Styrofoam is to the environment.
Posted by Anonymous on 2011-06-09:
Passing Through, very well said.
Posted by Slimster on 2011-06-09:
Agree with Fooey on this one.
Posted by madconsumer on 2011-06-09:
great review!

i thought they used cardboard containers. good info so i know to avoid them in the future.
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Customers Beware
Posted by Trucker8 on 03/10/2011

Recently I took my kids to Chick-fil-a for dinner. Unfortunately the chicken sandwich I purchased, had a black, porous, charcoal-like object in it. When I bit into the sandwich my bicuspid tooth split through the root. My tooth has to be pulled - much pain and costly repair, which I have to pay for. This could have posed a choking hazard for a child or even an adult as well as breaking a tooth.
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Posted by momsey on 2011-03-10:
I'm sure this was an anomaly. What was Chick Fil A's response to your terrible experience?
Posted by azRider on 2011-03-10:
did you show the manager when it happened? did you contact the company about it? maybe its something that could help others to avoid the issue, maybe its something the company needs to know to make sure it does not happen to others.
Posted by Anonymous on 2011-03-10:
While quality control is a major issue and selling point with most companies, as momsey pointed out, the occasional mishap does occur. Ideally, it should never happen, but we don't live in a perfect world. The occasional screw, bolt, hair, insect, etc...is bound to accidentally drop in the vats or shipping boxes, and so forth every once in a while. If it happens more frequently, then you should have cause to be concerned. However, it is a mishap nonetheless, and the restaurant should step-up and accept all responsibility. Best of luck in recouping your losses.
Posted by Ytropious on 2011-03-11:
And I'm sure you told the manager on duty so he can file a report on this incident in his store?
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Disappointed in Management
Posted by Zsuzsi on 12/23/2010
WINTER SPRINGS, FLORIDA -- I have written numerous letters to companies in the past and every one was acknowledged with a response. On Sept. 27, 2010 I wrote 3 letters: to the manager at the Tuskawill Rd., Winter Springs, FL, S. Truett Cathy
(Founder, Chairman & CEO, and Dan Cathy (President & COO). For the first time in years my letters were completely ignored. Here is the letter:

Dear Mr. Cathy,
This letter is being written to you specifically because you are widely recognized as a company that respects and adheres to Christian values. Chick-fil-A is also known for promoting family values and sponsoring worthy causes. However, in the case of my son, Chick-fil-A has been a huge disappointment as an employer.
Randy Dannic was hired at the Chick-fil-A at 1455 Tuskawilla Rd. in Winter Springs, Florida after over 6 months of searching. He had previously worked as a dishwasher for over 3 years at a local restaurant until it closed in December. Randy turned 23 in June and had been in SLD classes (for learning disabilities) all of his school years until he was a Sophomore in high school when could no longer tolerate the level of mediocrity and lack of ambition among his SLD classmates. Although his counselors were apprehensive, Randy was switched to mainstream classes and graduated on time because he worked diligently and with commitment.
He had wanted to work for Chick-fil-A for months, so when he was hired at Chick-fil-A, he was ecstatic. He was proud to tell everyone where he worked and was obviously happy and his self-esteem blossomed. He came home after a meeting he had about 2 months after being hired and was extremely nervous and anxious that he could be let go if he could not be faster. He has always been a responsible and conscientious worker, so I assured him that if he is doing his absolute best while continuing to strive to improve, his efforts will be noticed and his work ethic recognized. Last Friday he was let go because he is not fast enough.
My question to management at Chick-fil-A is this:
What holds more value to you: making sure you sell as much as possible for the greatest profit? Or sowing into the life of a human being who puts forth the best effort he is capable of?
I am a single mother who has raised 3 fine young men. One of my older sons is a manager with AT&T and the other is an artist with Universal Studios. I am well aware of my youngest son’s shortcomings, but I am also aware of his strengths and how hard he works. The management at the Chick-fil-A where he was employed was also well aware of his character and excellent work ethic. It was apparent that Randy was dependable, reliable, responsible, respectful, on time, and has an upstanding Christian character. He knows how difficult it has been for me to support us both, so he was so proud to be able to finally contribute to household expenses for the first time in months.
Now Randy is depressed, his self-esteem is crushed and he feels rejected and dispensable. Is this how you illustrate and display Christian values? That when someone very obviously is doing the job to the very best of his ability, you reject him because in 3 months he is not fast enough? I have no choice but to conclude that like most businesses today, profit is of the utmost importance to Chick-fil-A as well.
Have you forgotten the story of the widow woman who gave her last penny as an offering? Was she rejected because what she had wasn’t enough? NO – her contribution was valued even more because she gave everything she was able to give. But this Christian principle does not apply to Randy – he gave everything he had and was rejected. Can you even imagine how this has shaken his faith? He was so proud to be working for Chick-fil-A and felt God’s hand was in the perfect timing of his being hired by a company known to have Christian values. As a mother, my heart aches for my son since his is breaking. What do you say to someone you love who has given his best and in return has received rejection? The message is that profits matter, people don’t. Is that the message you want to broadcast?
If you are truly family oriented and uphold Christian values you would look deeper into the character of those you want representing you. A work ethic like Randy’s is a rare gem – but you have cast it away as unworthy of consideration. Instead of sowing into the life of a God fearing Christian young man and encouraging him to strive, persevere and become an employee you could be proud of, you have crushed his self-esteem and crushed his feelings of worth and usefulness.
Your website states:
Yet, from the beginning, the top priority for Truett and Chick-fil-A has never been just to serve chicken. Part of our Corporate Purpose is to “have a positive influence on all who come in contact with Chick-fil-A.”
That’s why we invest in scholarships for team members, character-building programs for children, foster homes and other community services.
Yet you proudly put this message on the website that is a blatant lie when applied to Randy:
Putting People First
At Chick-fil-A, we put people first. We credit our 42 consecutive years of sales growth directly to the outstanding leadership and hard work of our franchised Restaurant Operators and their teams.
In addition, Proverbs 22:1 is quoted on the page for S. Truett Cathy.
“A good name is rather to be chosen than great riches, and loving favor
rather than silver and gold.”
Are you upholding the principle in Proverbs 22:1? I am disappointed beyond anything words can say. You most certainly CANNOT claim that there has been any positive influence in my son’s life or mine.
To ad insult to injury, my son has been waiting over a month for his Unemployment claim because they are still waiting for Chick fil a to respond so they can process his claim. All I can say is, "shame on you, Chick fil a for being profit-chasing hypocrites."
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Posted by clutzycook on 2010-12-23:
They probably did not respond because you are the parent, your son is an adult and they are likely not allowed to comment on one person's employment to another person no matter the situation.

Even though they are a "Christian" business, they are still a business, and businesses are there to make money. Time is money and if your son was taking too much time, he was likely costing the company too much money in their opinion. I'm sorry that your son lost his dream job, but it just means that it wasn't meant to be. Hopefully he finds something out there soon that he will love just as much.
Posted by Anonymous on 2010-12-23:
Zsuzsi, the best job for your son would be one that is not time-sensitive. "Fast"-food isn't one of those. Speed is crucial in these businesses, they do take a profitability hit if they do not meet the public expectation (which is high) and I think it just isn't a great fit. Work with him to find something that will allow him to work and learn the job at a slower pace. I used to work in a library so that is the first thing that comes to mind but there are many other jobs that have more wiggle room and a more relaxed atmosphere. You're a great mom! I hope he finds something else soon.

P.S. To be fair to Chick-Fil-A, they gave him 90 days and that is generous for these types of establishments.
Posted by MDSasquatch on 2010-12-23:
Don't take this wrong, but most Goodwill stores hire folks that are mentally challenged and they work with their disabilities. If you have one in your area, they might be happy to have someone with your son's qualities join their team.
Posted by ChuhBaca on 2010-12-23:
Clutzy, I hadn't thought of that. Even if the situation is such that they could respond about his employment, they would err on the side of caution.

I also have to agree that it is "fast" food. I've trained several people in my line of work. I've found that there tend to fall on the fast side or the meticulous side to varying degrees. Fortunately we have varying functions and can utilize both.

Also, how would you expect him to respond? Your letter seems to want to insight a religious debate instead of addressing a business decision.

Besides, how do you know that his position wasn't filled by a some guy with a wife and two kids, where he and his wife have fallen victim to the economy, and that job ends up keeping a roof over their head?
Posted by werelucky on 2010-12-23:
Maybe your " church" could give him a job. It sounds like they gave your son a fair chance and it was not a good fit. They are a business, not a charity. Your attack on Chick fil A is not only unfair, but as you say, unchristian. I don't believe in all that church and bible nonsense, but I found that God never closes one door without opening another. You just need patience and faith.
Posted by fja1981 on 2010-12-23:
I have always found it remarkable that all Chick-fil-A stores are closed on Sunday. Imagine the tens of millions of dollars in revenue the chain gives up by having that policy. That doesn't sound like a corporation that cares only about profit!
Posted by clutzycook on 2010-12-23:
Perhaps not, fja. But as the saying goes "make hay while the sun shines." Apparently the sun doesn't shine on Sundays for CFA
Posted by leet60 on 2010-12-23:
The employee was given notice after two months that he needed to perform his duties faster in order to keep the position. He had an additional month to improve, and apparently was not able to meet the required standards. I see nothing wrong with releasing an employee that cannot perform the job to the required standards. If he remained employed it would then require that other employees be reassigned from their duties to assist him so the business could meet their requirements.

The business may espouse Christian and family values, but it is still a business, not a church or a charity. Were it to WHOLLY espouse Christian values the food would simply be given away to the needy.

Waiting a month for an unemployment claim to be processed is not exceedingly long. I suspect if the truth were known it is just as likley the state has not processed the claim and they are blaiming the employer for not responding.
Posted by Anonymous on 2010-12-23:
Have you considered career counselling or a trade or vocational school for your son? And really mom, you were in no position to assure him of anything concerning his employment. Best of luck to him in finding appropriate job placement.
Posted by Nohandle on 2010-12-23:
In my state the employer is given 10 days to respond to an unemployment claim. If they fail to do so benefits are automatically awarded the former employee. And lets not throw Christianity into this. A business is a business.
Posted by Ytropious on 2010-12-24:
What job was he doing? One that was time sensitive? They could have put him on clean up crew or something but they were perhaps afraid THAT would make you mad too. They chose to let him go. I'm afraid that's within their right as a business.
Posted by ncoclub on 2011-01-28:
Ytropious..fast food requires that everybody puts in max effort as business requires..There is no set "clean up crew or something". No offence to you but I don't think you ever worked in the industry. Thats just not how it works..sorry for the man but he is not suited for fast food.
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Bug in my salad
Posted by Tye022707 on 09/10/2010
I purchased a chicken tender salad from Chick-fil-A in Capitol Heights Maryland and I found a dead roach in the bottom of it. My advice is for no one to eat at this restaurant ever again.
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Posted by MRM on 2010-09-10:
Posted by Anonymous on 2010-09-10:
Posted by MRM on 2010-09-10:
Posted by MRM on 2010-09-10:
Posted by Anonymous on 2010-09-10:
Thank you for confirming what I've been thinking for awhile now, and that is that restaurant reviews should not be read immediately after lunch.
Posted by Anonymous on 2010-09-10:
I wish I hadn't read this. Chik-Fil-A provides lunch to my work once a week
Posted by Skye on 2010-09-10:
Did the manager offer to give you a refund?
Posted by clutzycook on 2010-09-10:
Gross! I hope you took a picture of it, demanded a refund and turned your picture over to the health department.
Posted by Anonymous on 2010-09-10:
Color me skeptical but after deciphering this complaint, I came up with the following:
The OP never mentions eating the salad so I find it hard to believe that they found a roach at the bottom of it and why would anyone specify that a roach in their meal was dead or alive?
Posted by MRM on 2010-09-10:
People mix their salad before eating.
Posted by Anonymous on 2010-09-10:
You mean that it wasn't the bacon bits making the crunchy noise?
Posted by Anonymous on 2010-09-10:
True MRM, but not all and the OP didn't mention that act either.
Posted by Starlord on 2010-09-10:
Reminds me of what we used to say about our high school cafeteria. If you find a bug in your salad, throw the salad away and eat the bug. It will taste better and be more nutritious. Bugs in lettuce is not an abberation, but is fairly common. After all, the ingredients for a salad are grown in the dirt. I believe it will be some years before hydroponics gets to the level where the fast food joints will be able to offer hydroponic lettuce, radishes and tomatoes.
Posted by Anonymous on 2010-09-10:
So true Starlord, I have found flies in my lettuce, some type of worm in my unshucked corn on the cob and found a grasshopper in a can of green beans.
Posted by Anonymous on 2010-09-10:
A roach in my salad means the place is probably invested with them. (Well, in my mind anyway.) Yuck!
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Worst experience at any restaurant
Posted by Djfpidfn on 08/31/2010
PLANO, TEXAS -- I went through the drive thru today to place my usual order. I was told to pull around as it would take a few minutes to prepare. 10 minutes passed so I phoned from my car to see if they had forgotten about our order. I had kids and a dog in the car so I didn't want to get out. They told me they had a problem with my order and would be right out. Someone brought the wrong order out to my car and I asked to see a manager. The owner came to my vehicle and very aggressively put his hands on the roof of my car and leaned into the window and asked what the problem was. I told him and he started yelling at me that I always cause problems. ( I have never seen him before or had problems in the many years of visiting this store.) I told him I think he was confusing me with someone else and that my order was wrong and to please correct it. he still had his hands on my car and was leaning into my window. I told him to please take his hands off the car and to back up, that I felt he was being to aggressive. he then yelled back I was being aggressive. ( I had my seat belt in, two kids in the car, and I'm a female...how am I being aggressive to a man standing over me yelling at me) he had no right to treat me this way. I told him I would never come back and he said you better not. I asked him to back up off my car and give me the food or a refund or I would call the police. he said he dared me to call the police. I had to phone the police to resolve the matter. I ended up getting a refund and was very badly treated and embarrasssed. Now my family and I can't return to the restaurant we once enjoyed and I'm afraid this man has some misplaced anger issues. this man looked like he wanted to jump in my car and hit me. what a family restaurant! Seriously this kind of behavior can not go on. if you have had a bad day or a bad experience with a customer, politely apologize and correct the order. There is no need to abuse customers in this way. By the way, we visited this store at least once a week for 10 years and never had a problem before today. They lost a loyal customer. And they don't even care. They told me so...

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Posted by Ytropious on 2010-09-01:
Wait, you really called the police over a fast food dispute? This is like that woman who called 911 over wanting nuggets from McDonalds or a refund and they slapped her with "misuse of 911".

Yes, he probably confused you with someone else, but I'd somehow like to believe there is more to this story, that a Chick-Fil-A manager wouldn't act this way for no reason. They are usually the nicest of all the fast food places.
Posted by Venice09 on 2010-09-01:
I really got a feeling from your description of what happened that you feared for your safety. Even if you did contribute in some way to this incident, I don't think the owner or anyone else had the right to bully or intimidate you. If he wouldn't back up off your car and dared you to call the police, I'm not sure you had a choice. It certainly is a shame that you and our family can't go back to your local Chick Fil A without worrying about another encounter with the owner, but I think it's best that you stay away.
Posted by Anonymous on 2010-09-01:
Posted by Anonymous on 2010-09-01:
How did the police resolve the matter?
Posted by clutzycook on 2010-09-01:
I don't think the OP called 911 simply over an incorrect order. I think she believed that the police were warranted because the owner was behaving in an aggressive and threatening manner and she feared for the safety of herself and her children. I'm also curious as to what the police told this guy that caused him to refund her money when he was so unwilling to do so just a few minutes earlier...
Posted by MRM on 2010-09-01:
When the manager had said that you have been causing problems, he meant that "you," as the whole customers, have been causing problems. How rude!
Posted by Anonymous on 2010-09-01:
This is when I want to hear both sides of the story so Im not making assumptions.
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Filthy, dirty shame!
Posted by Lsusan25 on 06/22/2010
The Chick Fil A in Burleson TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes-well I can't believe that the Health Dept. hasn't shut them down!
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Military Discounts
Posted by ILey 'B' on 04/20/2010
I visit your sites several times a month and each time I visit I ask if you give military discounts, the answer is always NO. Fire Fighters and Policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC. ILey Baker
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Posted by saj80 on 2010-04-20:
I love Chick-fil-A, am a military veteran, and have never asked, nor expected, a discount, and am getting a little offended at veterans who seem to think they are entitled to various services and discounts.
Posted by Anonymous on 2010-04-20:
I am also a military veteran who doesn't ask for, or expect discounts.
Posted by Ytropious on 2010-04-20:
Do you KNOW for sure that they get discounts? Or have you just heard they do. There are far more places that don't offer any sort of discount then those who do, so why single out Chick Fil-A, it's beyond me.
Posted by PepperElf on 2010-04-20:
i'm also a vet and i only asked for discounts at locations i knew ahead of time were offering them

Posted by Sheldonrs on 2010-04-22:
One reason they probaly don't give discounts is money. There are a heck of a lot more vets than cops and firemen.
Posted by RedDazes on 2010-04-22:
Thank you for your service and for such a nice letter. It is refreshing to see a polite letter written. I can't claim to know the policy of the place, but there are a lot of other places who will give you a military discount... if this place's policy offends you then maybe you should become a loyal patron of another establishment.
Posted by ncoclub on 2011-01-28:
I am a vet and I know of no fast food outlet that gives military discounts. Stop crying!!
Posted by Paul on 2012-05-27:
Possibly the vetern no longer has a hand, arm or leg. Tough earning a living that way. Every time I go to my local VA, I always take about 20 pounds of food to share with the disabled veterns who fought for our country. I"d take more but I'm one who acn't work to earn a living, I give back by doing without myself. Y'all should try it sometime. I don't eat out very often bu this is a good place, don't bad mouth it. Paul
Posted by Not a Vet on 2012-07-23:
I own a business. I do not give discounts to police, fire, emt, military, Boy Scouts, Girl Scouts or anyone. I keep my prices low, so everyone gets a discount. When asked I will donate a gift certificate or mrechandise to any group that asks. This includes Police, Fire , Military, Schools, Churches, Food Banks, and many others.
Posted by Cleveland on 2012-10-03:
I am disappointed to here fellow service members speak in this manner. Although it is valiant to say that you dont expect nor ask for discounts it definitely is not wise. Even if you were not a veteran, in order to save money for your family you should ask for discounts. In this tough economy every penny counts. Dont overhumble yourself. We are serving and we should proudly ask for our discounts when we go places.If there is not one, pay and move on.
Posted by alex on 2013-04-06:
It should be given to those that risk their lives for our freedom, but alot of operators are looking to make more money themselves is why they dont give it.
Posted by Peter on 2013-05-05:
Freedom is not FREE
Posted by Kelly Fox on 2013-11-04:
In 2012, at least one chik-fil-a was giving free meals to military, vets and accompanying family. Local HS ROTC set up booths outside to verify eligibility. Vet day is in Nov
Posted by Kelly Fox on 2013-11-04:
I am a vet. Re comment "It should be given to those that risk their lives for our freedom . . " No US military has "risked their lives for our freedom" since the War of 1812, fighting English invaders. I commend our troops in Iraq and Afghanistan, VN vets, Korean War ......, they all are/were in Harms Way. their efforts were not linked to "our freedom"
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