Chick-fil-A Inc. - Page 2

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3.7 out of 5, based on 3 ratings and
18 reviews & complaints.

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Poor Food Quality/Poor Management Communication
Posted by on
HOUSTON, TEXAS -- While this restaurant has excellent service my last food purchase was inedible. Ordered chicken biscuit and biscuit soaked in yellow liquid(margarine?). Just called restaurant to be told they "lightly buttered" biscuit. Asked for owners email to be told I could only comment through web site(not possible with my only internet access my mobile). first manager could not understand my English(it is my first language), 2nd manager dismissed my claim and could not provide me with accessible owner contact info.

I have eaten at chick fil a's since they began. This locally owned (shall I say "rogue") site periodically loses its vision due to mis-interpretation by staff/cooks. They have recently corrected over-salted fries.

Hopefully owner mm will address this problem while the nation's eye is on nutrition.

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Anonymous on 03/27/2010:
What restaurant?
Anonymous on 03/27/2010:
Chick fil-A. It's down towards the bottom of the post.
GenuineNerd on 03/27/2010:
I'm not at all surprised about the bad taste of the "butter" used by Chick-Fil-A and other fast food joints. I especially dislike KFC's "Better Spread". Very greasy and rancid on a biscuit. Even margarines from the supermarket taste better than this stuff. Also, some of the "butter" used by movie theaters in their popcorn has a rancid taste. Give me REAL butter on my biscuits or popcorn or give me nothing at all.
Anonymous on 03/27/2010:
Ah, thanks Marymc.
I haven't eaten at Chick fil-A in about 10 years. Never did care for it much. Though, their waffle fries are the bomb. That's about it.
GenuineNerd on 03/27/2010:
Also, Chick-Fil-A is the chain that is always closed on Sundays, since I believe it is owned by born-again Christians. That fact aside, I do love Chick-Fil-A food, especially their chicken breast sandwiches.
Anonymous on 03/27/2010:
Their food especially the waffle fries are decent but the problem is that they serve your food below room temperature hence the glop of margarine on the OP's biscuit. (VH)
Anonymous on 03/27/2010:
They do all close on Sundays as they want their workers in church and at home with their families. Can't kncok them for that one, I think it's a great policy.
Starlord on 03/27/2010:
I have never gotten to try Chick-fil-A, but have heard much about it, mostly good. I found the discussion on butter or margerine, and I must throw my two cents in. I have always been tickled that margerine was developed and bally-hooed as a 'healthy' substitute for butter. Then, the pendulum swung and everyone proclained butter as actually being better healthwise. NOw, it seems, they have gone back to margerine being better. I cast my vote with Paula Deen, you just can't beat butter. For popcorn, however, we prefer Orville Redenbacher's Popcorn Oil and Topping. Crystal uses it also for her fried potatoes and onions. Just MHO. I got side-tracked, here. The owner is under no obligation to communicate with you. You can speak to the manager, or post any comments on the website, but your demanding the ownder contact you is beyond the pale.
PepperElf on 03/27/2010:
I believe it depends on which type and how much you use

and regardless of studies sometimes one can be better for you as an individual, than the other can be.

for example if you're on a blood thinner you most likely can't have margarine. many of those meds require that you consume the same amount of vitamin K daily, because K will thicken your blood. margarine has an unknown quantity - from the hydrogenated oils.

yet others who need to lower cholesterol may prefer a lite margarine or blend.

I say use what you want, just know what you're using and understand moderation.

as for popcorn, eh I prefer air-popped cos it's cheaper
PepperElf on 03/27/2010:
oh as for the bisquit... can you ask them to not butter it at all?
that way you can control how much - and what type - gets put on.

many places will accommodate requests like that
Ytropious on 03/27/2010:
I've never had a Chick Fil-a biscuit, but man is their chicken good. I wouldn't write it off, just ask if you could get one with no added butter.
Anonymous on 03/27/2010:
I've had their breakfast biscuit a few times and I wasn't too impressed, as it was a little on the greasy side. My fave is the regular sandwich (pickles, YES).

The employees at every Chick-fil-A I've ever been to have been very pleasant and easy to deal with.

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Not A Real Franchise
Posted by on
CALIFORNIA -- Through a personal experience with a family member I have learned that Chick-fil-a sells a title not a franchise. The store "operator" owns nothing except the right to manage a store and take full responsibility for anything that goes wrong. Corporate does not really want to know what goes on at each store location (legal or illegal) they toss the responsibility for Policy and Procedure to the Operator. The operator has a minimal cash investment which allows him or her to call themselves the store operator. Audits are seldom done and operators can treat employees any way they want (and usually get away with it because they are young and intimidated). They may or may not follow state laws which sometimes supersede federal, but no one is checking.

Each state needs to get their governing agencies out to check up on the individual operators/stores because so far they are slipping under the regulatory radar and corporate wants to play dumb to individual state violations. If you know someone employed there tell them to keep really good personal records and that personal integrity is still worth more than the extra dollars in the operators pocket.
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Anonymous on 03/08/2009:
"Through a personal experience with a family member". What kind of personal experience? I believe the OP to be wrong. Everything I have read on the subject says franchise. Seems to me the OP has a complaint and is leaving the details out.
Ponie on 03/08/2009:
Former employee whose services are no longer required?
2inform on 03/08/2009:
No matter where a person is employed, it is wise to keep records.
Teach4aday on 03/13/2009:
Not a former employee. Informed consumer. The Operator can not sell the store or anything in it. The "franchise" fee is around $5,000 if you can qualify to be an operator, but Corporate owns everything. You call yourself an operator/owner - but it truth own nothing. Come on people do your due diligence on these businesses. I'm not saying they don't have great food or decent prices, just that Corporate wants to put responsibility on the operator and the operator is a title with small cash investment who owns nothing. I don't call that a "real" franchise. More like an Operator's fee.
Tall Shopper on 10/19/2010:
If the "franchise fee" is $5,000 for the authorization to operate a Chick-fil-A, it still sounds like a bargain. Every Chick-fil-A that I have ever visited has done a great business. The operator has to be doing well financially with all the customers that line up there.
At a Chick-fil-a that I eat at, there are several employees that have been there for years. The place would have a big turnover of staff if the employees were not happy. The food is great,and both the employees and customers are happy. It can still be a franchise even if the operator (the franchisee) has no ownership of buildings, equipment, etc. The operator has little initial start up costs, which certainly helps get the business started.
Chick-fil-A, the franchising company, can set some policies, but does not directly control the operation. The franchisee has the responsibility for how the restaurant operates within certain policy guidelines and governmental regulations. If they didn't do such a good job, then these restaurants wouldn't be so successful.
getoverit on 10/19/2010:
For a $5,000 fee, I wouldn't think you'd get much ownership.

Franchising merely refers to granting rights to using brands, trademarks, the permission to sell certain products, etc. It doesn't necessarily have anything to do with ownership of anything.

Either way, I'm confused as to the implications with respect to how employees are treated. If the corporate organization is still the owner of the establishment, it would seem that they could still be held accountable for hiring, firing, and employment practices.

If employees are being mis-treated and "no one is checking", I don't see how the ownership issue impacts that either. I didn't think federal or state employment agencies routinely check anything unless they receive complaints.

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Bad Business
Posted by on
NEW BERN, NORTH CAROLINA -- I am writing this to express my extreme dissatisfaction towards how Chick-fil-a conducts business. I had a friend who gave a suggestion on one of their managers and how they should be aware what type of image he is portraying (coming into a bar in his uniform, groping women, walking out on tabs, giving away coupons like candy to customers and as tips to the bartenders, driving drunk, threatening people etc). He wrote this to merely get the man help and stated that in his letter. Not only did the Chick-fil-A manager give the employee who was in trouble the e-mail that was sent… the man then took it to my friend’s place of business and told his boss and in turn got my friend fired. The man was also showing the e-mail to everyone in the restaurant.

When I heard this I could not believe that such a large corporation like Chick-fil-A would have such a lack of anonymity towards suggestions that come from the consumer specifically on way to improve their organization, especially when it contains sensitive information. My friend now is out of a job by making an observation about one of their managers… To me this is bad business…

I suggest to anyone making complaints to this company to watch what you say and make sure you stress that they keep confidential information in confidence!
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bargod on 05/28/2008:
Your friend stuck his/her nose where it didn't belong. He/she should have informed the management at the restaurant about this customers behavier and let them deal with it. Basically your friend tried to get this guy fired from his job and was instead fired. Karma's kind of funny sometimes.
spiderman2 on 05/28/2008:
Yeah, I have a lot of doubts about all the good intentions behind this one. Sounds like a personal vendetta to me.
Anonymous on 05/28/2008:
First, it's a Chick-Fil-A...and its not like its going to be a stigma on the good name of chicken sammies if the manager acts like a goof while wearing his 'uniform'. Second, unsolicited advice is not typically well matter how noble the intent. And finally, while Chick-Fil-A is owned (or was at least founded) by a devout Christian, it is not a church. I don't give a whit if the manager beats his wife, kills the neighbor's dog, or is an inaugeral member of al long as he does it on his time and performs his chicken cooking business well.
Octslavia on 05/28/2008:
It serves your friend right. Why would you rat out a chick-fil-a employee he probably goes to the bar to get drunk because he hates his job. So your friend goes and writes a letter about the employee he gets the letter and takes it back to your friends work serves him right getting fired obviously your friend was in the wrong because they got fired. So him making his "observation", didn't get the employee fired (which was probably your friends intentions) It got him fired. This goes to show you shouldn't stick your nose in someone elses business.
Ponie on 05/28/2008:
Why is it always a 'friend' who does these things? Hmmmm?
Anonymous on 05/28/2008:
If this manager was making threats and/or driving drunk, I'd suggest your friend should have called the cops. Assuming the guy's boss would care about his behavior was a bit optimistic.
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Not good food
Posted by on
TAMPA, FLORIDA -- Was at the Tampa airport yesterday, found out my mom's flight was rescheduled so we had 2 1/2 hours to kill so we decided to get something to eat. We chose Chick fil A cause we don't have one in our area and I have always enjoyed it. Anyway I ordered a chicken biscuit, hash browns and bottled water. $5.39!!! Oh boy, I knew it would be expensive since its the airport but wow! anyway it was dry and barely warm,hash browns were OK could have been hotter. I don't know why I didn't return it for something else, always leery of that since you never know what employees do in a case like that. Anyway just wanted to let everyone know my experience.

I will back their next week so I may give them another try, just won't be getting the chicken biscuit that's for sure!
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Principissa on 02/15/2008:
I've eaten at Chik-Fil-A twice and it was good. I like their lemonade. I would have returned it for something else. If I'm paying 6.00 for a meal, I'll be darned if I am going to eat 6.00 worth of cold hard food.
Hugh_Jorgen on 02/15/2008:
Your timing is excellent - I just finished my delicious CFA chicken biscuit. When they are done right, nothing can touch them. Principissa is right, for that price you should have gone back and told them to try again. As a rule, they are one of the better fast food places in my area for quality and service.
MRM on 02/15/2008:
Their lemonade is too sweet though. I just dilute the cup with 20% water.
Principissa on 02/15/2008:
MRM the one we went to had sugar-free lemonade that was much less sweeter than the regular. You are right the regular lemonade is very very sweet. Almost enough to turn my stomach after a few sips.
ejack053824 on 02/15/2008:
Their food is OK but not the greatest. I've had better chow in the service here but if the food you received wasn't to your satisfaction, as you so indicated, advising a manager would have been the best solution to this.

Personally, I would have gone right back up to the counter and told them "What the hell is this? Replace it or refund my money."
thensider on 02/15/2008:
well, that kind of statement is the kind of thing that leads people to leave a surprise in your food! (not saying its right, that's just how it is!)
FAZIE- I have found that if you are polite when you say something is wrong with your food, they are usually happy to fix it for you.
spiderman2 on 02/15/2008:
a CFA just opened in our area and people were waiting overnight to get in. It can't be that good to camp out in the snow.
Flute726 on 02/15/2008:
Wow, usually Chick-Fil-A food is excellent. And by the way, $5.39 is not expensive. That's probably the price it would be in a normal CFA restaurant.
TLC29 on 02/18/2008:
mmm, I love chicken biscuits. try honey on them. yum!
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Watch out when you want soda
Posted by on
LEXINGTON, KENTUCKY -- Two months ago I stopped having breakfast at the Chich-fil-a in the town I work. Since this store opened a year ago I was a regular breakfast customer. I would always order the same thing for breakfast, a number 3 combo which is the breakfast burrito fries and a drink. The picture shows a coffee. I do drink coffee and sometimes a have a soda or pop with my breakfast instead of coffee. I always paid $3.91 for my morning treat which I would get two to three times a week regardless of if I got a coffee or a pop. One moring I was told it would be $4.12 at the window, I didn't think much of it. I would go back again and it would be $3.91. I started to realize that the price increased if I got a pop instead of the coffee. The next time I was told $4.12 I asked to speak to the manager and she informed me that the change in price was due to the store raising prices, I asked well how come when I was here on Thursday of last week I paid $3.91 and asked when the price changed and she seemed to be caught off guard and wasn't sure when the price changed. I went back a few days later and got my usual number 3 combo this time with a coffee just to see what would happen and sure enough I was charged $3.91. I am not the only one being ripped off. I could hear the car in front of me ordering a different combo I heard them tell him his total and figured what he order and added the tax to find he had also been charded more because he wanted a coke. I realize that it is only a few cents difference but they should decide on the price and notify the customer on the menu that a soft drink costs more. Since my incident I refuse to have breakfast there anymore. I will goto McDonalds where they don't charge more for a soft drink in the morning.
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ejack053824 on 08/01/2007:
you held up the line for 21 cents? Your kidding me!
trumania on 08/01/2007:
They even charge you for a Lg. water! It's .25 cents! I found that out today, but I'm not upset. I know that .25 cents is to offset the price of the cup they used. Meh.

Also, the price of a cup of coffee is displayed and the price of a small soda is also displayed, there is clearly a difference in price.

It's almost like arguing why McDonald's doesn't post the price of the Small and Large vaule meals. The menu acutally only posts the price of the "Medium" meal and the "Sandwich Only" prices.

*shrugs* This is when the consumer should look a little closer and anticipate changes when you change the order.

grandma005 on 08/01/2007:
McDonald's charge more for getting a soda instead of coffee too.
Anonymous on 08/01/2007:
***ugh** * food breakfast, yuck.

shawnp80 on 08/01/2007:
Who the hell eats chicken for breakfast anyway.
Hugh_Jorgen on 08/02/2007:
Just finished my CFA chicken biscuit. Don't diss the breakfast chicken until you try it! But FWIW, CFA has always made it clear on the menu board that substituting another beverage costs extra. When they charged you $3.91 the clerk was just giving you a break.
Anonymous on 08/02/2007:
My only complaint about Chick-Fil-A is they are closed on Sunday. I can understand closing on the Sabbath because of God's commandment but why close on Sunday?
Anonymous on 08/02/2007:
I always wondered what this "Chik-Fil-A" was.I've heard of it because of the "Peach Bowl" but never knew it was a restaurant.
Fast food I'm guessing?
shawnp80 on 08/02/2007:
Steve, It is fast food but the quality is much better than most other FF restaurants. It's a little healthier too. Their chicken nuggets are awesome with a side of Buffalo Wing sauce.
Anonymous on 08/02/2007:
I'll have to try them when I can find one.
ZooVet726 on 08/02/2007:
Soda is so bad for you! It ruins your kidneys and causes dental erosion. I am permanently off soda for life.
Anonymous on 08/02/2007:
Soda is god!
Live the way you want,and die happy!

Anonymous on 08/02/2007:
Ah-hem (B)asher... Seems like most the peeps call it "soda" when will you?
shawnp80 on 08/02/2007:
My favorite soda is Sprite.
Anonymous on 08/02/2007:
I'm a "Coke Fiend"
Skye on 08/02/2007:
Steve, do we need to do an intervention on you??

Oh, you mean the soda kind :)
Anonymous on 08/02/2007:
Truthfully,nowadays I drink more water than anything else.
even my beloved pints of Guinness.
jktshff1 on 08/02/2007:
good bourbon......
Anonymous on 10/17/2007:
I think he wasted .25 cents just in gas asking about the .25 cents they are taking for the other cup LOL.
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Bug in my salad
Posted by on
CAPITOL HEIGHTS, MARYLAND -- I purchased a chicken tender salad from Chick-fil-A in Capitol Heights Maryland and I found a dead roach in the bottom of it. My advice is for no one to eat at this restaurant ever again.
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MRM on 09/10/2010:
Anonymous on 09/10/2010:
MRM on 09/10/2010:
MRM on 09/10/2010:
Anonymous on 09/10/2010:
Thank you for confirming what I've been thinking for a while now, and that is that restaurant reviews should not be read immediately after lunch.
Anonymous on 09/10/2010:
I wish I hadn't read this. Chik-Fil-A provides lunch to my work once a week
Skye on 09/10/2010:
Did the manager offer to give you a refund?
clutzycook on 09/10/2010:
Gross! I hope you took a picture of it, demanded a refund and turned your picture over to the health department.
Anonymous on 09/10/2010:
Color me skeptical but after deciphering this complaint, I came up with the following:
The OP never mentions eating the salad so I find it hard to believe that they found a roach at the bottom of it and why would anyone specify that a roach in their meal was dead or alive?
MRM on 09/10/2010:
People mix their salad before eating.
Anonymous on 09/10/2010:
You mean that it wasn't the bacon bits making the crunchy noise?
Anonymous on 09/10/2010:
True MRM, but not all and the OP didn't mention that act either.
Starlord on 09/10/2010:
Reminds me of what we used to say about our high school cafeteria. If you find a bug in your salad, throw the salad away and eat the bug. It will taste better and be more nutritious. Bugs in lettuce is not an abberation, but is fairly common. After all, the ingredients for a salad are grown in the dirt. I believe it will be some years before hydroponics gets to the level where the fast food joints will be able to offer hydroponic lettuce, radishes and tomatoes.
Anonymous on 09/10/2010:
So true Starlord, I have found flies in my lettuce, some type of worm in my unshucked corn on the cob and found a grasshopper in a can of green beans.
Anonymous on 09/10/2010:
A roach in my salad means the place is probably invested with them. (Well, in my mind anyway.) Yuck!
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Filthy, dirty shame!
Posted by on
BURLESON, TEXAS -- The Chick Fil A in Burleson TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes-well I can't believe that the Health Dept. hasn't shut them down!
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Military Discounts
Posted by on
I visit your sites several times a month and each time I visit I ask if you give military discounts, the answer is always NO. Fire Fighters and Policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC. ILey Baker
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saj80 on 04/20/2010:
I love Chick-fil-A, am a military veteran, and have never asked, nor expected, a discount, and am getting a little offended at veterans who seem to think they are entitled to various services and discounts.
Anonymous on 04/20/2010:
I am also a military veteran who doesn't ask for, or expect discounts.
Ytropious on 04/20/2010:
Do you KNOW for sure that they get discounts? Or have you just heard they do. There are far more places that don't offer any sort of discount then those who do, so why single out Chick Fil-A, it's beyond me.
PepperElf on 04/20/2010:
I'm also a vet and I only asked for discounts at locations I knew ahead of time were offering them

Sheldonrs on 04/22/2010:
One reason they probably don't give discounts is money. There are a heck of a lot more vets than cops and firemen.
RedDazes on 04/22/2010:
Thank you for your service and for such a nice letter. It is refreshing to see a polite letter written. I can't claim to know the policy of the place, but there are a lot of other places who will give you a military discount... if this place's policy offends you then maybe you should become a loyal patron of another establishment.
ncoclub on 01/28/2011:
I am a vet and I know of no fast food outlet that gives military discounts. Stop crying!!
Paul on 05/27/2012:
Possibly the vetern no longer has a hand, arm or leg. Tough earning a living that way. Every time I go to my local VA, I always take about 20 pounds of food to share with the disabled veterns who fought for our country. I"d take more but I'm one who ACN't work to earn a living, I give back by doing without myself. Y'all should try it sometime. I don't eat out very often bu this is a good place, don't bad mouth it. Paul
Not a Vet on 07/23/2012:
I own a business. I do not give discounts to police, fire, emt, military, Boy Scouts, Girl Scouts or anyone. I keep my prices low, so everyone gets a discount. When asked I will donate a gift certificate or mrechandise to any group that asks. This includes Police, Fire , Military, Schools, Churches, Food Banks, and many others.
Cleveland on 10/03/2012:
I am disappointed to here fellow service members speak in this manner. Although it is valiant to say that you don't expect nor ask for discounts it definitely is not wise. Even if you were not a veteran, in order to save money for your family you should ask for discounts. In this tough economy every penny counts. Don't overhumble yourself. We are serving and we should proudly ask for our discounts when we go places.If there is not one, pay and move on.
alex on 04/06/2013:
It should be given to those that risk their lives for our freedom, but a lot of operators are looking to make more money themselves is why they don't give it.
Peter on 05/05/2013:
Freedom is not FREE
Kelly Fox on 11/04/2013:
In 2012, at least one chik-fil-a was giving free meals to military, vets and accompanying family. Local HS ROTC set up booths outside to verify eligibility. Vet day is in Nov
Kelly Fox on 11/04/2013:
I am a vet. Re comment "It should be given to those that risk their lives for our freedom . . " No US military has "risked their lives for our freedom" since the War of 1812, fighting English invaders. I commend our troops in Iraq and Afghanistan, VN vets, Korean War ......, they all are/were in Harms Way. their efforts were not linked to "our freedom"
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