NEW BERN, NORTH CAROLINA -- I am writing this to express my extreme dissatisfaction towards how Chick-fil-A conducts business. I had a friend who gave a suggestion on one of their managers and how they should be aware what type of image he is portraying (coming into a bar in his uniform, groping women, walking out on tabs, giving away coupons like candy to customers and as tips to the bartenders, driving drunk, threatening people, etc). He wrote this to merely get the man help and stated that in his letter.
Not only did the Chick-fil-A manager give the employee who was in trouble the e-mail that was sent…the man then took it to my friend's place of business and told his boss and in turn got my friend fired. The man was also showing the e-mail to everyone in the restaurant. When I heard this I could not believe that such a large corporation like Chick-fil-A would have such a lack of anonymity towards suggestions that come from the consumer specifically on way to improve their organization, especially when it contains sensitive information.
My friend now is out of a job by making an observation about one of their managers. To me this is bad business. I suggest to anyone making complaints to this company to watch what you say and make sure you stress that they keep confidential information in confidence!
TAMPA, FLORIDA -- Was at the Tampa airport yesterday, found out my mom's flight was rescheduled so we had 2 1/2 hours to kill, so we decided to get something to eat. We chose Chick-fil-A cause we don't have one in our area and I have always enjoyed it. Anyway I ordered a chicken biscuit, hash browns and bottled water. $5.39!!! Oh boy, I knew it would be expensive since it's the airport but wow!
Anyway it was dry and barely warm, hash browns were OK - could have been hotter. I don't know why I didn't return it for something else, always leery of that since you never know what employees do in a case like that. Anyway just wanted to let everyone know my experience. I will back their next week so I may give them another try, just won't be getting the chicken biscuit that's for sure!
COLONIAL HEIGHTS, VIRGINIA -- I visited store number 373 on 10/27/06 and because of what I experienced, I do not plan to return. I asked the person that waited on me if I could have the next batch of waffle fries that came out and I told her that I didn't mind waiting for them. She told the people in the back that I wanted to wait for the next batch of waffle fries.
The team leader walked over to her and said something that was apparently displeasing because the team leader started shaking her head no. I heard the team leader say that she wasn't going to do it and then she went in the back to talk to the fry cooks. Less than a minute later, the person that was originally waiting on me, hesitantly gave me my order; her actions seemed to say that she was doing something that she didn't want to do.
Puzzled by the events that transpired, I asked her if the fries were fresh. She said that they hadn't been there that long, all the while she was very hesitant. I tasted them, and although they were very hot, they were soggy and greasy which is unlike Chick-fil-A fries. While all this is going on, another person in a different line had asked for fresh waffle fries, which he received. I know this because he was actually a friend of mine.
The person that originally served me kept watching me, as I tasted my fries. I asked my friend to taste his fries, which tasted different. Before I could say anything, the person who originally served me said that she would get me some fresh fries because she didn't want me to get sick.
It is my belief, although I didn't hear her say it, that the team leader on duty, told the fry cooks to reheat the fries that were already there. There was no reason for the team leader to go in the back and tell the fry cooks anything, especially since she was not the one taking my order. I know that my fries tasted extremely different then any other time I had visited a Chick-fil-A restaurant. It is my belief, based on the events that transpired, that something had been done to them.
I wasn't rude to the team leader or the person who waited on me. I do not put blame on the person that waited on me, because she was following the orders of her supervisor. Even after everything transpired, I did not become rude. I reasoned that I would take the matter up with the store owner. I do not believe that my request was unreasonable, especially since I said that I would wait for the fries.
I was extremely upset by the team leaders actions. I was appalled that she had the audacity to say that she wasn't going to honor my minor request. I was disgusted that she re-fried cooked food (my belief), which I am sure is a violation of the Virginia Health Code.
Just a week ago I filled in a comment card and said that Chick-fil-A had the best customer service ever!! I have never experienced customer service like this at Chick-fil-A. Although I am sure that this was an isolated occurrence, I will never eat at store number 373 as long she works there. Never!! I love their food and usually their customer service but I should never have been exposed to what I had been today. In my opinion, ** is not worthy of working in a Chick-fil-A store.
I spoke to the store owner on 11/06/06, and although he was somewhat apologetic, he could not fathom the idea that his employees would do something that deviated from his instructions in his absence. I told him that as a supervisor myself, I would hope that my employees followed my command in my absence, but it would be impossible for me to be 100% sure if I wasn't there.
The store owner said that since his employee said that nothing abnormal was done to my food, I had to have been mistaken. I know that Chick-fil-A is a religion-based store but that does not mean that all his employees are honest. The storeowner did say that he re-instructed the employees as to how to handle a situation when a customer asks for fresh fries.
FORNEY, TEXAS -- I want to go on the record and commend this particular Chick-fil-A for an excellent-run business. They are ALWAYS so polite, and the food is always fresh. We've been a number of times, and have NEVER been let down. It's a joy to go through the drive-through knowing anything that I ask for will be met with, "My pleasure". Makes you realize, there ARE some working teens out there who do respect others. Way to go guys.
I love Chick-fil-A's service and food. The only complaint I have is that Styrofoam is still used for food packaging. ** shows how Styrofoam is recycled, but my county does not recycle this material...only plastic's #1 & #2, aluminum, paper, cardboard and metal containers. If the company recycled these materials or changed over to more recycle-friendly materials, I would have so much more respect for the company's community involvement.
FAIRFAX, VIRGINIA -- Recently I took my kids to Chick-fil-A for dinner. Unfortunately the chicken sandwich I purchased had a black, porous, charcoal-like object in it. When I bit into the sandwich, my bicuspid tooth split through the root. My tooth has to be pulled - much pain and costly repair, which I have to pay for. This could have posed a choking hazard for a child or even an adult as well as breaking a tooth.
BURLESON, TEXAS -- The Chick-fil-A in Burleson, TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes - well I can't believe that the Health Dept. hasn't shut them down!
I visit your sites several times a month and each time I visit, I ask if you give military discounts, the answer is always NO. Fire fighters and policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC.