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Chick-fil-A Inc. Consumer Reviews - Page 2

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Great Service and Very Friendly
StarStarStarStarStarBy -
Rating: 5/51

`OWINGS MILLS, MARYLAND -- My family and I go to have breakfast or lunch here several times a week. We like the wonderful menu and prompt service we always get. Chick-fil-A is very lucky to have people like ** working and interacting with your customers while they are having their food. So please tell ** she brightens our day, she has our kudos. Thanks for having such a great bunch of employees who are so in tune with the customers.

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100% Excellent Service/Food
StarStarStarStarStarBy -
Rating: 5/51

FORNEY, TEXAS -- I want to go on the record and commend this particular Chick-fil-A for an excellent-run business. They are ALWAYS so polite, and the food is always fresh. We've been a number of times, and have NEVER been let down. It's a joy to go through the drive-through knowing anything that I ask for will be met with, "My pleasure". Makes you realize, there ARE some working teens out there who do respect others. Way to go guys.

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Styrofoam
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I love Chick-fil-A's service and food. The only complaint I have is that Styrofoam is still used for food packaging. ** shows how Styrofoam is recycled, but my county does not recycle this material...only plastic's #1 & #2, aluminum, paper, cardboard and metal containers. If the company recycled these materials or changed over to more recycle-friendly materials, I would have so much more respect for the company's community involvement.

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Customers Beware
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FAIRFAX, VIRGINIA -- Recently I took my kids to Chick-fil-A for dinner. Unfortunately the chicken sandwich I purchased had a black, porous, charcoal-like object in it. When I bit into the sandwich, my bicuspid tooth split through the root. My tooth has to be pulled - much pain and costly repair, which I have to pay for. This could have posed a choking hazard for a child or even an adult as well as breaking a tooth.

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Bug in my salad
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CAPITOL HEIGHTS, MARYLAND -- I purchased a chicken tender salad from Chick-fil-A in Capitol Heights, Maryland and I found a dead roach in the bottom of it. My advice is for no one to eat at this restaurant ever again.

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Filthy, dirty, shame!
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BURLESON, TEXAS -- The Chick-fil-A in Burleson, TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes - well I can't believe that the Health Dept. hasn't shut them down!

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Military Discounts
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I visit your sites several times a month and each time I visit, I ask if you give military discounts, the answer is always NO. Fire fighters and policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC.

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Watch out when you want soda
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LEXINGTON, KENTUCKY -- Two months ago I stopped having breakfast at the Chick-fil-A in the town I work. Since this store opened a year ago, I was a regular breakfast customer. I would always order the same thing for breakfast, a number 3 combo which is the breakfast burrito fries and a drink. The picture shows a coffee. I do drink coffee and sometimes I have a soda or pop with my breakfast instead of coffee. I always paid $3.91 for my morning treat which I would get two to three times a week regardless of if I got a coffee or a pop.

One morning I was told it would be $4.12 at the window, I didn't think much of it. I would go back again and it would be $3.91. I started to realize that the price increased if I got a pop instead of the coffee. The next time I was told $4.12, I asked to speak to the manager and she informed me that the change in price was due to the store raising prices. I asked well how come when I was here on Thursday of last week I paid $3.91, and asked when the price changed and she seemed to be caught off-guard and wasn't sure when the price changed.

I went back a few days later and got my usual number 3 combo, this time with a coffee just to see what would happen and sure enough, I was charged $3.91. I am not the only one being ripped off. I could hear the car in front of me ordering a different combo. I heard them tell him his total and figured what he order and added the tax to find he had also been charded more because he wanted a Coke.

I realize that it is only a few cents difference but they should decide on the price and notify the customer on the menu that a soft drink costs more. Since my incident, I refuse to have breakfast there anymore. I will go to McDonalds where they don't charge more for a soft drink in the morning.

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Not good food
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TAMPA, FLORIDA -- Was at the Tampa airport yesterday, found out my mom's flight was rescheduled so we had 2 1/2 hours to kill, so we decided to get something to eat. We chose Chick-fil-A cause we don't have one in our area and I have always enjoyed it. Anyway I ordered a chicken biscuit, hash browns and bottled water. $5.39!!! Oh boy, I knew it would be expensive since it's the airport but wow!

Anyway it was dry and barely warm, hash browns were OK - could have been hotter. I don't know why I didn't return it for something else, always leery of that since you never know what employees do in a case like that. Anyway just wanted to let everyone know my experience. I will back their next week so I may give them another try, just won't be getting the chicken biscuit that's for sure!

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Chick-fil-A Inc. Rating:
Star Star Star Star Empty star
4.0 out of 5, based on 4 ratings and
19 reviews & complaints.
Contact Information:
Chick-fil-A Inc.
5200 Buffington Road
Atlanta, GA 30349-2998
404-765-8000 (ph)
www.chick-fil-a.com
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