LEXINGTON, KENTUCKY -- Two months ago I stopped having breakfast at the Chich-fil-a in the town I work. Since this store opened a year ago I was a regular breakfast customer. I would always order the same thing for breakfast, a number 3 combo which is the breakfast burrito fries and a drink. The picture shows a coffee. I do drink coffee and sometimes a have a soda or pop with my breakfast instead of coffee. I always paid $3.91 for my morning treat which I would get two to three times a week regardless of if I got a coffee or a pop. One moring I was told it would be $4.12 at the window, I didn't think much of it. I would go back again and it would be $3.91. I started to realize that the price increased if I got a pop instead of the coffee. The next time I was told $4.12 I asked to speak to the manager and she informed me that the change in price was due to the store raising prices, I asked well how come when I was here on Thursday of last week I paid $3.91 and asked when the price changed and she seemed to be caught off guard and wasn't sure when the price changed. I went back a few days later and got my usual number 3 combo this time with a coffee just to see what would happen and sure enough I was charged $3.91. I am not the only one being ripped off. I could hear the car in front of me ordering a different combo I heard them tell him his total and figured what he order and added the tax to find he had also been charded more because he wanted a coke. I realize that it is only a few cents difference but they should decide on the price and notify the customer on the menu that a soft drink costs more. Since my incident I refuse to have breakfast there anymore. I will goto McDonalds where they don't charge more for a soft drink in the morning.
I love chick-fil-A's service and food. The only complaint I have is that Styrofoam is still used for food packaging. http://www.all-recycling-facts.com/recycling-styrofoam.html shows how Styrofoam is recycled, but my county does not recycle this material... only plastic's #1 & #2, aluminum, paper, cardboard and metal containers. If the company recycled these materials or changed over to more recycle-friendly materials, I would have so much more respect for the company's community involvement.
FAIRFAX, VIRGINIA --
Recently I took my kids to Chick-fil-a for dinner. Unfortunately the chicken sandwich I purchased, had a black, porous, charcoal-like object in it. When I bit into the sandwich my bicuspid tooth split through the root. My tooth has to be pulled - much pain and costly repair, which I have to pay for. This could have posed a choking hazard for a child or even an adult as well as breaking a tooth.
BURLESON, TEXAS -- The Chick Fil A in Burleson TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes-well I can't believe that the Health Dept. hasn't shut them down!
I visit your sites several times a month and each time I visit I ask if you give military discounts, the answer is always NO. Fire Fighters and Policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC. ILey Baker
NEW BERN, NORTH CAROLINA -- I am writing this to express my extreme dissatisfaction towards how Chick-fil-a conducts business. I had a friend who gave a suggestion on one of their managers and how they should be aware what type of image he is portraying (coming into a bar in his uniform, groping women, walking out on tabs, giving away coupons like candy to customers and as tips to the bartenders, driving drunk, threatening people etc). He wrote this to merely get the man help and stated that in his letter. Not only did the Chick-fil-A manager give the employee who was in trouble the e-mail that was sent… the man then took it to my friend’s place of business and told his boss and in turn got my friend fired. The man was also showing the e-mail to everyone in the restaurant.
When I heard this I could not believe that such a large corporation like Chick-fil-A would have such a lack of anonymity towards suggestions that come from the consumer specifically on way to improve their organization, especially when it contains sensitive information. My friend now is out of a job by making an observation about one of their managers… To me this is bad business…
I suggest to anyone making complaints to this company to watch what you say and make sure you stress that they keep confidential information in confidence!
TAMPA, FLORIDA -- Was at the Tampa airport yesterday, found out my mom's flight was rescheduled so we had 2 1/2 hours to kill so we decided to get something to eat. We chose Chick fil A cause we don't have one in our area and I have always enjoyed it. Anyway I ordered a chicken biscuit, hash browns and bottled water. $5.39!!! Oh boy, I knew it would be expensive since its the airport but wow! anyway it was dry and barely warm,hash browns were OK could have been hotter. I don't know why I didn't return it for something else, always leery of that since you never know what employees do in a case like that. Anyway just wanted to let everyone know my experience.
I will back their next week so I may give them another try, just won't be getting the chicken biscuit that's for sure!