COLONIAL HEIGHTS, VIRGINIA -- I visited store number 373 on 10/27/06 and because of what I experienced, I do not plan to return. I asked the person that waited on me if I could have the next batch of waffle fries that came out and I told her that I didn't mind waiting for them. She told the people in the back that I wanted to wait for the next batch of waffle fries.
The team leader walked over to her and said something that was apparently displeasing because the team leader started shaking her head no. I heard the team leader say that she wasn't going to do it and then she went in the back to talk to the fry cooks. Less than a minute later, the person that was originally waiting on me, hesitantly gave me my order; her actions seemed to say that she was doing something that she didn't want to do.
Puzzled by the events that transpired, I asked her if the fries were fresh. She said that they hadn't been there that long, all the while she was very hesitant. I tasted them, and although they were very hot, they were soggy and greasy which is unlike Chick-fil-A fries. While all this is going on, another person in a different line had asked for fresh waffle fries, which he received. I know this because he was actually a friend of mine.
The person that originally served me kept watching me, as I tasted my fries. I asked my friend to taste his fries, which tasted different. Before I could say anything, the person who originally served me said that she would get me some fresh fries because she didn't want me to get sick.
It is my belief, although I didn't hear her say it, that the team leader on duty, told the fry cooks to reheat the fries that were already there. There was no reason for the team leader to go in the back and tell the fry cooks anything, especially since she was not the one taking my order. I know that my fries tasted extremely different then any other time I had visited a Chick-fil-A restaurant. It is my belief, based on the events that transpired, that something had been done to them.
I wasn't rude to the team leader or the person who waited on me. I do not put blame on the person that waited on me, because she was following the orders of her supervisor. Even after everything transpired, I did not become rude. I reasoned that I would take the matter up with the store owner. I do not believe that my request was unreasonable, especially since I said that I would wait for the fries.
I was extremely upset by the team leaders actions. I was appalled that she had the audacity to say that she wasn't going to honor my minor request. I was disgusted that she re-fried cooked food (my belief), which I am sure is a violation of the Virginia Health Code.
Just a week ago I filled in a comment card and said that Chick-fil-A had the best customer service ever!! I have never experienced customer service like this at Chick-fil-A. Although I am sure that this was an isolated occurrence, I will never eat at store number 373 as long she works there. Never!! I love their food and usually their customer service but I should never have been exposed to what I had been today. In my opinion, ** is not worthy of working in a Chick-fil-A store.
I spoke to the store owner on 11/06/06, and although he was somewhat apologetic, he could not fathom the idea that his employees would do something that deviated from his instructions in his absence. I told him that as a supervisor myself, I would hope that my employees followed my command in my absence, but it would be impossible for me to be 100% sure if I wasn't there.
The store owner said that since his employee said that nothing abnormal was done to my food, I had to have been mistaken. I know that Chick-fil-A is a religion-based store but that does not mean that all his employees are honest. The storeowner did say that he re-instructed the employees as to how to handle a situation when a customer asks for fresh fries.
`OWINGS MILLS, MARYLAND -- My family and I go to have breakfast or lunch here several times a week. We like the wonderful menu and prompt service we always get. Chick-fil-A is very lucky to have people like ** working and interacting with your customers while they are having their food. So please tell ** she brightens our day, she has our kudos. Thanks for having such a great bunch of employees who are so in tune with the customers.
FORNEY, TEXAS -- I want to go on the record and commend this particular Chick-fil-A for an excellent-run business. They are ALWAYS so polite, and the food is always fresh. We've been a number of times, and have NEVER been let down. It's a joy to go through the drive-through knowing anything that I ask for will be met with, "My pleasure". Makes you realize, there ARE some working teens out there who do respect others. Way to go guys.
I love Chick-fil-A's service and food. The only complaint I have is that Styrofoam is still used for food packaging. ** shows how Styrofoam is recycled, but my county does not recycle this material...only plastic's #1 & #2, aluminum, paper, cardboard and metal containers. If the company recycled these materials or changed over to more recycle-friendly materials, I would have so much more respect for the company's community involvement.
FAIRFAX, VIRGINIA -- Recently I took my kids to Chick-fil-A for dinner. Unfortunately the chicken sandwich I purchased had a black, porous, charcoal-like object in it. When I bit into the sandwich, my bicuspid tooth split through the root. My tooth has to be pulled - much pain and costly repair, which I have to pay for. This could have posed a choking hazard for a child or even an adult as well as breaking a tooth.
BURLESON, TEXAS -- The Chick-fil-A in Burleson, TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes - well I can't believe that the Health Dept. hasn't shut them down!
I visit your sites several times a month and each time I visit, I ask if you give military discounts, the answer is always NO. Fire fighters and policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC.
LEXINGTON, KENTUCKY -- Two months ago I stopped having breakfast at the Chick-fil-A in the town I work. Since this store opened a year ago, I was a regular breakfast customer. I would always order the same thing for breakfast, a number 3 combo which is the breakfast burrito fries and a drink. The picture shows a coffee. I do drink coffee and sometimes I have a soda or pop with my breakfast instead of coffee. I always paid $3.91 for my morning treat which I would get two to three times a week regardless of if I got a coffee or a pop.
One morning I was told it would be $4.12 at the window, I didn't think much of it. I would go back again and it would be $3.91. I started to realize that the price increased if I got a pop instead of the coffee. The next time I was told $4.12, I asked to speak to the manager and she informed me that the change in price was due to the store raising prices. I asked well how come when I was here on Thursday of last week I paid $3.91, and asked when the price changed and she seemed to be caught off-guard and wasn't sure when the price changed.
I went back a few days later and got my usual number 3 combo, this time with a coffee just to see what would happen and sure enough, I was charged $3.91. I am not the only one being ripped off. I could hear the car in front of me ordering a different combo. I heard them tell him his total and figured what he order and added the tax to find he had also been charded more because he wanted a Coke.
I realize that it is only a few cents difference but they should decide on the price and notify the customer on the menu that a soft drink costs more. Since my incident, I refuse to have breakfast there anymore. I will go to McDonalds where they don't charge more for a soft drink in the morning.