CALIFORNIA -- Through a personal experience with a family member, I have learned that Chick-fil-A sells a title, not a franchise. The store "operator" owns nothing except the right to manage a store and take full responsibility for anything that goes wrong. Corporate does not really want to know what goes on at each store location (legal or illegal), they toss the responsibility for policy and procedure to the operator.
The operator has a minimal cash investment which allows him or her to call themselves the store operator. Audits are seldom done and operators can treat employees any way they want (and usually get away with it because they are young and intimidated). They may or may not follow state laws which sometimes supersede federal, but no one is checking.
Each state needs to get their governing agencies out to check up on the individual operators/stores because so far they are slipping under the regulatory radar and Corporate wants to play dumb to individual state violations. If you know someone employed there, tell them to keep really good personal records and that personal integrity is still worth more than the extra dollars in the operator's pocket.
NEW BERN, NORTH CAROLINA -- I am writing this to express my extreme dissatisfaction towards how Chick-fil-A conducts business. I had a friend who gave a suggestion on one of their managers and how they should be aware what type of image he is portraying (coming into a bar in his uniform, groping women, walking out on tabs, giving away coupons like candy to customers and as tips to the bartenders, driving drunk, threatening people, etc). He wrote this to merely get the man help and stated that in his letter.
Not only did the Chick-fil-A manager give the employee who was in trouble the e-mail that was sent…the man then took it to my friend's place of business and told his boss and in turn got my friend fired. The man was also showing the e-mail to everyone in the restaurant. When I heard this I could not believe that such a large corporation like Chick-fil-A would have such a lack of anonymity towards suggestions that come from the consumer specifically on way to improve their organization, especially when it contains sensitive information.
My friend now is out of a job by making an observation about one of their managers. To me this is bad business. I suggest to anyone making complaints to this company to watch what you say and make sure you stress that they keep confidential information in confidence!
TAMPA, FLORIDA -- Was at the Tampa airport yesterday, found out my mom's flight was rescheduled so we had 2 1/2 hours to kill, so we decided to get something to eat. We chose Chick-fil-A cause we don't have one in our area and I have always enjoyed it. Anyway I ordered a chicken biscuit, hash browns and bottled water. $5.39!!! Oh boy, I knew it would be expensive since it's the airport but wow!
Anyway it was dry and barely warm, hash browns were OK - could have been hotter. I don't know why I didn't return it for something else, always leery of that since you never know what employees do in a case like that. Anyway just wanted to let everyone know my experience. I will back their next week so I may give them another try, just won't be getting the chicken biscuit that's for sure!
FORNEY, TEXAS -- I want to go on the record and commend this particular Chick-fil-A for an excellent-run business. They are ALWAYS so polite, and the food is always fresh. We've been a number of times, and have NEVER been let down. It's a joy to go through the drive-through knowing anything that I ask for will be met with, "My pleasure". Makes you realize, there ARE some working teens out there who do respect others. Way to go guys.
I love Chick-fil-A's service and food. The only complaint I have is that Styrofoam is still used for food packaging. ** shows how Styrofoam is recycled, but my county does not recycle this material...only plastic's #1 & #2, aluminum, paper, cardboard and metal containers. If the company recycled these materials or changed over to more recycle-friendly materials, I would have so much more respect for the company's community involvement.
FAIRFAX, VIRGINIA -- Recently I took my kids to Chick-fil-A for dinner. Unfortunately the chicken sandwich I purchased had a black, porous, charcoal-like object in it. When I bit into the sandwich, my bicuspid tooth split through the root. My tooth has to be pulled - much pain and costly repair, which I have to pay for. This could have posed a choking hazard for a child or even an adult as well as breaking a tooth.
BURLESON, TEXAS -- The Chick-fil-A in Burleson, TX does a booming business. Hard to believe since it is the dirtiest place I have seen in a long time. The dining area is NEVER clean and when you stand at the counter to order and get the chance to gaze behind the scenes - well I can't believe that the Health Dept. hasn't shut them down!
I visit your sites several times a month and each time I visit, I ask if you give military discounts, the answer is always NO. Fire fighters and policemen get discounts but not the military, I find this unfair to us who have served our country and sacrificed as much as anyone. Thank you for allowing me to voice my opinion on this subject. The site I visited today was very clean and the wait staff were very friendly and helpful. This site was in Kernersville, NC.