Chili's

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1.3 out of 5, based on 19 ratings and
57 reviews & complaints.

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Bad Service, Inattentive, Inconsiderate, Bad Atmosphere
Posted by on
Rating: 1/51
WEST MILWAUKEE, WISCONSIN -- Service was horrible. Waitress didn't pay attention to us. We ordered the haystack for an appetizer, which is supposed to be onions and jalapenos and ours also had green peppers in it. We were almost done with our food when asked how everything was.

Food was dropped off tray onto floor when being served to our party of five. So half of us had food while the others had to wait. No apology was given to us on the inconvenience that we couldn't all eat together unless half of us wanted to be eating cold food. One drink was compt on our bill for $2.59. We never seen a manager the whole time we were there. Though we did see a employee who sat at the table next to us talking on her cell phone while still serving tables. Music was so loud that we had to yell at each other to have a conversation.

When the new fajitas were brought out they weren't sizzling. The lettuce, cheese, tomatoes and other stuff to put on the fajitas was only enough for one Fajita. When we asked for more we were given a cup of cheese. The beef tasted like it was all seasoned differently like they cut it off of other peoples meat to get the dish out quick. We didn't get the beans and rice with it either. Our appetizer and main course was served by other people, not our waitress. She only served us drinks.

The only person who gave us good service that night was the Hostess. She did her job great. I would not recommend this location to anyone. Management is not overseeing their employees properly nor their customers. We had a large bill and left a very small tip. Being a former waitress and waiter my husband and I always tip over the normal amount because we know the waitstaff depends on their tips to live. Will never go there again!
     
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Being Arrested for Not Paying Would Have Been Worth It!
Posted by on
Rating: 1/51
CHAMPAIGN, ILLINOIS -- My family and I had dinner at the Chili's in Champaign Il last week and it may have been one of the worst meals I have ever had. To begin, we picked Chili's because in the past it was safe. We knew what we were getting and we wouldn't leave broke or hungry. This was not he case this time.

We started off by waiting fifteen minutes for Bruce to get his orders at the table of ten correct and walk by us five times and not say a word. I know it was his big tip but, we tip too. Finally, we get our drinks and food ordered and Bruce brings out chips, which he calls "complimentary" but really my son's meal comes with an appetizer that we did not order because he brought the chips out. Really, if the meal ended here I would say, he was new and had too many tables but, the food and how he handled it was the real issue.

We got our food and my son's steak was blood raw and at least half grissle. We tried to flag down Bruce, but he was nowhere to be found. My salmon was cold, dry and salty. I literly ate one bite and was done. I love salmon and for $18 for this little piece of fish, I expected more...a lot more! My wife's food was fine. She had tacos and they were good. We all including my other son who ordered quesadillas, ate off my wife's plate. His quesadillas were probably good at one time, but were under the heat lamp so long that they lost any flavor and tenderness they once had. Where were you Bruce!

Bruce did stop by and ask us if we wanted to box it up and I told him no. I should have requested a manager on the spot, but after an hour and ten minutes, everyone just wanted to go home! I posted on Chili's web site that night and they never got back to me. I tried to give them a chance to make it right. This is five days later. No emails, no phones calls, and no one gives a crap. So here I am. DON'T EAT AT THE CHILI'S IN CHAMPAIGN ILLINOIS!
     
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Tezrien on 01/12/2013:
Maybe someone would have cared had you contacted a manager then and there. I would have never ate nor paid for food that wasn't right.
trmn8r on 01/12/2013:
IMO, you need to have situations like this "made right" on the spot, by the manager, or not at all.

Think of the abuse people (not at all saying this is you) would visit upon establishments, looking to have refunds or gift cards, after the fact. In your case, I see no evidence that Bruce would know later about your complaints, because you didn't inform him.

These mid-priced chains can really let you down sometimes. Sounds like this was one of them. The only option is to have your meal remade and hope it isn't bad a second time, as well as "extra" ingredients added. This takes your time. Or, hope a manager takes the offending items off the bill. Next worse is a credit to come back and have another horrible experience on the house.

Chili's can be very good, and obviously other.
At Your Service on 01/12/2013:
With respect, the time do deal with the situation was within the restaurant, not after you got home. As you've stated, you should have spoken to a manager the moment the food was served poorly.
clutzycook on 01/12/2013:
I've eaten at this particular location. Certainly not one of the better Chilis.
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Can't Get Order Correct Twice
Posted by on
Rating: 2/51
MARIETTA, GEORGIA -- This Chili's on Upper Roswell Road used to be the best run restaurant that my family and I ate at several years ago when it had an African-American manager (I am not African-American)who did a fantastic job running the restaurant. Since he left this franchise location (probably a couple of years ago), it has slowly been going downhill in relation to getting orders right and service. Today, 10/7/2012 I ordered a Big Burger Bites to go with nothing on it but bread, well done meat, Applewood bacon and unseasoned fries. When I got home, my wife opened it and saw that it had crispy onions on each burger, and to my surprise, even though she is sick, she called the restaurant and told them that she was bringing the order back and told them exactly what was wrong and what she wanted (I listened carefully to what she asked for). When she got there, she had to wait a while to get the corrected order and left the original order and receipt there. On the way home she decided to stop and check the new order and found that it was covered with melted cheese (which she is allergic to). This time she drove back to the restaurant and just asked for her money back, which they did give her. This episode just sort of capped off several previous visits to this location where orders were wrong (which they took back and corrected), glasses don't get refilled (my number 1 sore spot with service) and once where we waited approximately 20 minutes before the first server came back to take our order. Their tag team approach (two servers for each table) seems to be where some mix-ups happen because the left hand doesn't know what the right hand is doing. I like Chili's and wish these problems could get better. We really don't want to quit going there.
     
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trmn8r on 10/08/2012:
After several years of patronage of multiple chain restaurants, I gave up. It is very common to find spotty service, spotty food prep, etc. Management is key, and managers change.

I would suggest finding an independent restaurant - orders will be correct 98% of the time, and management doesn't change like a revolving door. My .02
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Wrong on So Many Levels
Posted by on
Rating: 1/51
BAYTOWN, TEXAS -- I was just fired this morning, from my job as a server, at Chili's Bar and Grill, in Baytown, TX 77520. I started working there on October 24, 2011. I arrived to work everyday groomed, clean, looking great, positive attitude, huge smile, and ready to make money for my company and myself.

When I started this job, no one at work knew I was being physically abused at home. The bruises were always under my clothes, and hidden. I left him finally in November, moved and he found me shortly. I had to tell my manager when he started breaking in my house, throwing bricks through my windows, and choked me out. He once drug me down a flight of outdoors stairs, pulling out chunks of my hair, stomping my head till I was unconscious. I had bruises all on my back, neck, sides, and legs. When I called in that morning, one of the managers questioned my honesty about the situation in front of everyone... After all that, I pulled up my shirt and showed her and everyone else how my entire torso was a huge bruise. She never apologized for calling me a liar. I was written up for not giving an appropriate amount of time before my shift before calling in. Are you serious???

I showed them copies of the police reports, my Emergency Protective Order, and the bruises, cuts, and was STILL written up, because she said that despite my "personal problems", Chili's still had to run.

Throughout the following months, I moved three times, had the cops called numerous times, beat every time my ex found me, had a life long friend die, and eventually had the ex put in prison for three years. During all that, I only missed one day of work, and I was late a few times. I had no vehicle because my truck had bullet holes in it(still does), maybe had one guest complaint, never had a table walk out on a tab, always had a positive attitude, and I got fired for what????

I am so disgusted because I always loved Chili's and was so excited for a new start when I got hired. This has shown me that the corporate world truly has no heart. The touch of humanity is almost completely lost to all of us.... Smh...
     
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DebtorBasher on 05/09/2012:
I wish you the best, I really do.
I hope you find a place that will appreciate your dedication and hard work. Hang in there!
trmn8r on 05/09/2012:
Yes, I too would look forward, not backwards. I lost some jobs I felt I should not have, but you have to pick yourself up and move on.

One door closing can be another opening. It's Let's Make A Deal and This is Your Life all wrapped up in one Truman Show.
Anonymous on 05/10/2012:
While I personally have never been through such an ordeal and couldn't even pretend to imagine what it must be like, I have had my sister-in-law go through the EXACT same type of abusive relationship for several years. It took her the better part of a decade to finally muster up enough self confidence to leave the dead beat.

With that being said, I cannot find fault with Chilis. At the end of the day, the bottom line is that they are indeed a business. And they need a certain level of accountability from their employees...regardless of how heart wrenching or touching their personal problems are. I know. I am forced to deal with it on a daily basis. I oversee 100+/- employees, and that includes 100 different personalities, personal problems, etc...It's definitely a highwire act indeed. And the bottom line is at the end of every day, we still have a business to run. While it might not be the politically correct answer, its a fact of life in the business world.

However, I do believe they could've handled the termination process a little differently. After all, employees are only human. And they are the heart and soul of what makes a business run successfully. When I've had employees in similar situations and was left with no option other than firing them, I tell them (if they are an otherwise exemplary employee) to get their problems straightened out, get their life in order, and to come back and see me. The door is ALWAYS open for return.

I hope you have got your life back on track, because you seem like a model employee otherwise. I personally wish nothing but the best for you in moving forward with your life. As previous comments have stated, one door closing is another one opening. I'm sure I can speak for others when I say we sincerely look forward to hearing from you again. Please come back and drop by the Community Forum side and tell us how life is going. Godspeed.
Tim on 06/05/2013:
I honestly do not know how I came across this article. I was looking for the Brinker Store. I feel that I have to at least say something. Sooo.. I am a Manager at a Chili's. I can not imagine what you have been through and sympathize GREATLY. I do believe that the managers that handled the situation did so in an unprofessional and disrespectful way. I honestly wish you could have worked with the group of managers in our district. In our district we are family. We always help each other and our team members. The team members themselves would have probably offered a place to stay. I can not say that every Chili's has the same culture but I can promise that upper management is working on developing a culture that promotes family, team work, and fun. I would have/ would speak to Human Resources at Brinker and pursue the issue. Although I was not a part of the management staff that created this negative experience, I would like to apologize from the bottom of my heart. Had this situation happened in Austin Texas, I am pretty sure you would still be working for Chili's with a smile on your face. Whatever decisions you make in life I wish you well and I hope you don't forgive Baytown's Chili's managers, but instead forgive Chili's as a brand for your trouble. :-( I'm so sorry.
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Worst Customer Service EVER!!!!!!!!!!!!!!!!!!!!!!!!!
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ROCKY MOUNT, NORTH CAROLINA -- I ordered my food at 4:20 and did not receive the food until 5:34. By that time I could have ordered my food and went and sat down in a restaurant. When this restaurant first opened, the customer service was great, you had a greeter that sat you right away, the food was on the table within about 20 mins. After the 4th visit there EVERYTHING and I mean "EVERYTHING" went down hill from there! The waitress was never there to refill your drinks or to service you, we had to wait about 45 minutes to an hour before our food was there. When the food arrived it was either cold or "WRONG ITEM"!!! There food isn't that cheap either for it to not be fixed right, a kids meal runs about $4.30 and adult approx $13+ a plate. When you have a family of 4 that adds up quick! Speaking of which we stopped going here for about a year until recently, decided to see if things got any better! Well was I ever wrong! It got worst if anything! My husband went in to pick up the food after waitress said "15-20 minutes ready" and no one was there to help him in the pick-up area. A cook sends him to the bar with my 5 year old daughter! ??? HEllO! A bar is no place for a child! On top of that he waits 30 minutes before someone approaches him then, he gets told that they just started cooking the food LOL So then after waiting another 20 minutes he ask to speak to the manager. After all that the manager says "this happens all the time" said around 4:30 they have swift changes and this was normal for them! Well excuse me but, now that I know that, "Chili's you can forget thinking we will ever order or return to your restaurant! The whole reason for "take out" is for FAST FOOD! My gosh even McDonald's can handle that! I do NOT recommend this restaurant unless you are prepared to wait for an hour, want cold "raw" food and you don't mind searching down your waiter every time you need a refill!

Update: I just want to clarify that my husband did speak to the manager about this. After he spoke to the manager about it, she told him she would give the food at a discount. They no longer show you the food anymore so when he got home the food was COLD! I am normally not one to complain over food but, all of the vegetables were raw, the tortillas were cold and had not even been cooked. It was a really bad experience and we don't live close enough to take the food back to get a full refund. So after all of us starving, I had to cook all of it. I then called and complained to the manager about that as well. She was nice about it and said she will be sending us some coupons but, it still doesn't explain "why" the food had not been cooked after an hour had gone by. For the comment that said why did we wait an hour and a half for the food... This was driving time and waiting time! Let's also mention the fact that our last 3 visit's which was around a year ago were all sour as well. The waiters weren't polite and when we got seated it took about 20 minutes before someone asked us for our drink order. Then another 20 or so minutes went by before we got refills and another 20 or so minutes before we got our order! We are patient people and we try to give ppl a chance bc I have been a waitress myself. Lets also mention within those 3 visits that the same thing happened to us and every time our food arrived there would be something "not right" with it. So after giving them a chance we stopped going, and all of our friends had the same problem with them as well. There are no good reviews when it comes to Chili's. There might be a decent Chili's out there but, the one over here needs serious improvement! The service plain stinks. I don't know why some people thinks it is OK to let your children sit at a bar around alcohol and profanity but, this mom won't stand for it! I don't use that kind of language around my children and I will not allow them to be around it! Some people just have no respect for other ppl! Your right take out is not for fast food! After being involved all day from 9-3 on a Saturday with your children's games and completely exhausted from work, we chose take out bc we simply didn't feel like dining out and we didn't have the energy to prepare a meal! So that being said I think people can understand the frustration of what we all went through and can find that the service could have been much better! If the shoe was on the other foot, I am "sure" they would feel the "same" way we did!
     
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Anonymous on 01/16/2010:
Does anyone else remember the "kissing at the Chili's" review at PFB?
Anonymous on 01/16/2010:
I've never been on PFB.

Why did you wait over an hour and ten minutes for your food? I would have gotten up and left. On the way out I would have told the manager why.
Anonymous on 01/16/2010:
Here you go, Pro. Enjoy

http://www.planetfeedback.com/chilis/menu+choices/kissing+at+the+chilis/292877
Anonymous on 01/16/2010:
Raven, that customer on PFB (if it is a real review) needed a good smack! LOL I got a good laugh out of it.
Anonymous on 01/16/2010:
Yup....it was a big hit for quite some time.
Anonymous on 01/16/2010:
I'm going to order waffles next time and see what happens. When the manager comes over I'll play innocent and say what?? I ordered fajitas! :)
Anonymous on 01/16/2010:
OMG LOL!!!!!
Ben There on 01/16/2010:
Every bar area at all the Chili's I have been to are about as wild as a party at a retirement home so I would have no problem briefly walking a 5 year old through one. Unlike a proper bar, the ones at Chili's are basically like the rest of the restaurant but with higher tables and TVs on the wall. There is nothing going on in that section that is not happening in the rest of the place. Maybe there are some out there that get wild and crazy instead, but all the ones I have been to are pretty lame.
Anonymous on 01/16/2010:
Most "casual dining" places, like Chili's, Applebee's, Red Lobster, Olive Garden, Ruby Tuesdays, etc, have the pick up area for to-go orders in the bar area.

Ruby Tuesdays here has curb side service so you don't have to go in. If you are offended having your five year old stand next to tall tables and chairs while daddy picks up an order, try them next time.
Anonymous on 01/16/2010:
Does IHOP have curbside? I want waffles!
Anonymous on 01/16/2010:
OMG....*hands Pro the Wild Turkey bottle*
Anonymous on 01/16/2010:
LOL good! Now I don't have to leave the house! :)
jktshff1 on 01/16/2010:
The whole reason for take out is not fast food. It is for those who do not want to dine in.
clutzycook on 01/16/2010:
Pro, there used to be an IHOP next to the Chilis in my town. But I think it closed down last fall. Maybe if it had curbside delivery, more people would have eaten there, LOL.

That PFP review was HORRIBLE! I wanted to drive down to NC and beat the living daylights out of that woman and her awful, elitist husband.
Ytropious on 01/16/2010:
Ben ya took the words right out of my mouth. The bar at a "bar and grille" is nothing. It's just a bunch of adults having cocktails, it's absolutely no different then the rest of the place so it's not a huge deal for your daughter to see that.
Anonymous on 01/16/2010:
LOL Clutzy! I will hold them both down while you kick them!
waterbury01 on 01/17/2010:
Wow, was that review on PFB real? Some people, I tell ya. But she summed up the manners when she said she went to DUKE. Enough said.
Sarah Rhapsodos on 01/18/2010:
I completly agree with you Clutzy I just hope that horrible couple's kids don't turn out as messed up as their god awful parents.
Alain on 01/18/2010:
Try Applebees. They had a good write up yesterday.
caa on 01/29/2010:
I think you'll get a faster response from Chili's if you use more exclamation points.
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Horrible Meal, Will Never Go Back.
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Rating: 1/51
TARPON SPRINGS, FLORIDA -- I hadn’t been to Chili’s for a few years, but I remembered the juicy, freshly hand pressed burgers with juicy ripe tomato. I was really looking forward to going there last night. I brought a friend that I told how great they were.
This was a sad disappointment. The burgers were obviously preprocessed and the tomato was not ripe. It was very dry and tasteless and the fries were grease soaked. I will never go back. I left there feeling used. When you pay $26.00 for two burgers and cokes, it should be good. Chili’s, you will never screw this customer again.
     
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Disappointed!
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- My Husband and I visited this location yesterday and we will never go back. We were seated right away in Angels section. He got our drink order and appetizer. We ordered the queso, which was disgusting, tasted like the iron skillet it was made in along with so much oil on top and around. We sent it back. This whole time we still have no napkins or silverware or even app plates. I ordered a salad, steak cooked mid rare and corn.my husband ordered beef enchiladas.I waited forever for my salad, got it, still no silverware. Then took two bites, and here is our dinner. My steak was very raw and husband got enchiladas, not beef. Sent back steak, kept corn. Ask for butter for my corn and thought it was butter but it was garlic butter now all over my corn. I hate garlic so I didn't eat it. Angel. Brought back my steak and ask me to see if it was cooked right but couldn't cause he had taken my silverware earlier. Steak was almost cooked mid rare but still too rare. We will not be returning to this location again as I feel it was slow service, disgusting food and not worth the forty dollars we paid for our meal. We still tipped the server even though we were dissatisfied with this whole dining experience.
     
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Shayen on 04/29/2014:
The server is not responsible for the food, they do not prepare it. However, they are responsible for ensuring that you have proper utensils, napkins and app plates. You should have asked for the manager.
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Big Companies Don't Care About People!
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Rating: 1/51
BOARDMAN, OHIO -- I recently went to my local Chili's for dinner with my husband, daughter and father.
I stood up to use the restroom and hit my head extremely hard on a light fixture that was above my head.
The manager told me he was very sorry that the tables were not where they were supposed to be. I ended up spending the night at the hospital that evening with a concussion, throwing up and needing a cat scan. The manager told me his manager would contact me in the morning. Instead, I ended up talking to a claims adjuster who was very rude and told me that the medical expenses were my problem.

No apology or anyone at Chili's even saying hay, we're sorry you now have to pay several thousand dollars in medical bills. I was basically treated like a criminal and talked down to.

Very bad impression of a company that I used to think was a great place to eat and take your kids. This is the way people are treated by this company?
Not even as much as a phone call from anyone other than a claims adjuster, who laughed at me when he wasn't recording the conversation. I did not ask for his call! I always tell my daughter to treat others as you would want your family treated. This has been the worst Easter I have ever had.

Not that I think this is going to do any good, nor at this point do I really think Chili's cares but I hope you or your family doesn't have to go through anything like that.

Please share and like this post!
I want other people to know what type of place they are spending their money at!
Thank you.
     
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Chili's Deceives Their Customers
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Rating: 1/51
WINSTON-SALEM, NORTH CAROLINA -- As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's Facebook page, my comment removed which you can see here:

"Chili's is becoming another Fox News outlet. I'm still incensed by their new policy of "no e-cigs permitted". It's fine that they have banned them. I get that...their choice, but...what is wrong is that they are telling their customers that the FDA has banned all e-cigs. This is an insult to customers who happen to be up on the news and know for a fact that they have not been banned by the FDA. When I asked Chil's corporate for a copy of the FDA ban they essentially told me that as far as they were concerned the issue was closed, no need for further communication. I love how Chil's has their head in the sand on so many issues and willingly misleads their customer base."
     
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Neglect
Posted by on
Rating: 2/51
WEST LEBANON, NEW HAMPSHIRE -- I don't understand how a restaurant could allow employees to have there child there while they work. I believe as a customer it takes up a table and also it is neglect full of the restaurant and parent for the child safety. It's been bothering me for weeks now and still wondering if child service should be called. The food was slow to come out and half of it was cold. The waiter were more distracted from having the 4 to 6 year old boy brown hair blue eyes there and was taking orders and letting him practice, than waiting on customers.
     
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