SOUTHGATE, MICHIGAN -- I had 3 bad dining experiences out of 6 at the Chili's in Southgate MI. I'll recap the last. Tried to order a beer during happy hour but was told that I could only get happy hour special if I sat in the bar area. I have no idea what that had to do with anything but I decided not to move and just ordered ice water. The waitress tried to sell me several other beverages??? I had to ask for ice water 4 times before she finally went to get it.
I ordered endless chips and salsa. The waitress brought the water and chips, took our order and we didn't see her again 20-30 minutes. Our food was cold when it got to the table. The water I practically begged for was long since dry and I clearly saw the bottom of my chips and salsa. In addition the waitress was rude and the restaurant was dirty. Mind you I had 2 other recent bad experience at this restaurant. I wrote Chili's twice and got no response. I can only assume that the lack of quality and customer service is a corporate mentality so I will no longer go to any Chili's restaurant. No loss for me because there are plenty of quality restaurants to choose from.
TARPON SPRINGS, FLORIDA -- I hadn't been to Chili's for a few years, but I remembered the juicy, freshly hand pressed burgers with juicy ripe tomato. I was really looking forward to going there last night. I brought a friend that I told how great they were. This was a sad disappointment. The burgers were obviously preprocessed and the tomato was not ripe. It was very dry and tasteless and the fries were grease soaked. I will never go back. I left there feeling used. When you pay $26.00 for two burgers and Cokes, it should be good. Chili's, you will never screw this customer again.
LOUISVILLE, KENTUCKY -- My Husband and I visited this location yesterday and we will never go back. We were seated right away in **'s section. He got our drink order and appetizer. We ordered the queso, which was disgusting, tasted like the iron skillet it was made in along with so much oil on top and around. We sent it back. This whole time we still have no napkins or silverware or even app plates.
I ordered a salad, steak cooked mid rare and corn. My husband ordered beef enchiladas. I waited forever for my salad, got it, still no silverware. Then took two bites, and here is our dinner. My steak was very raw and husband got enchiladas, not beef. Sent back steak, kept corn. Ask for butter for my corn and thought it was butter but it was garlic butter now all over my corn. I hate garlic so I didn't eat it.
** Brought back my steak and ask me to see if it was cooked right but couldn't cause he had taken my silverware earlier. Steak was almost cooked mid rare but still too rare. We will not be returning to this location again as I feel it was slow service, disgusting food and not worth the forty dollars we paid for our meal. We still tipped the server even though we were dissatisfied with this whole dining experience.
BOARDMAN, OHIO -- I recently went to my local Chili's for dinner with my husband, daughter and father. I stood up to use the restroom and hit my head extremely hard on a light fixture that was above my head. The manager told me he was very sorry that the tables were not where they were supposed to be. I ended up spending the night at the hospital that evening with a concussion, throwing up and needing a cat scan. The manager told me his manager would contact me in the morning. Instead, I ended up talking to a claims adjuster who was very rude and told me that the medical expenses were my problem.
No apology or anyone at Chili's even saying "Hey, we're sorry you now have to pay several thousand dollars in medical bills." I was basically treated like a criminal and talked down to. Very bad impression of a company that I used to think was a great place to eat and take your kids. This is the way people are treated by this company? Not even as much as a phone call from anyone other than a claims adjuster, who laughed at me when he wasn't recording the conversation. I did not ask for his call! I always tell my daughter to treat others as you would want your family treated. This has been the worst Easter I have ever had.
Not that I think this is going to do any good, nor at this point do I really think Chili's cares but I hope you or your family doesn't have to go through anything like that. Please share and like this post! I want other people to know what type of place they are spending their money at! Thank you.
WINSTON-SALEM, NORTH CAROLINA -- As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's Facebook page, my comment removed which you can see here:
Chili's is becoming another Fox News outlet. I'm still incensed by their new policy of "no e-cigs permitted". It's fine that they have banned them. I get that... their choice, but... what is wrong is that they are telling their customers that the FDA has banned all e-cigs.
This is an insult to customers who happen to be up on the news and know for a fact that they have not been banned by the FDA. When I asked Chili's corporate for a copy of the FDA ban they essentially told me that as far as they were concerned the issue was closed, no need for further communication. I love how Chili's has their head in the sand on so many issues and willingly misleads their customer base.
WEST LEBANON, NEW HAMPSHIRE -- I don't understand how a restaurant could allow employees to have their child there while they work. I believe as a customer it takes up a table and also it is neglectful of the restaurant and parent for the child safety. It's been bothering me for weeks now and still wondering if child service should be called. The food was slow to come out and half of it was cold. The waiter were more distracted from having the 4 to 6 year old boy brown hair blue eyes there and was taking orders and letting him practice, than waiting on customers.
WEST JORDAN, UTAH -- It's my birthday today and to celebrate it I wanted to go to Chili's - unfortunately my 6-year-old has been giving me hell today. So instead we got take out from Chili's. I've ordered take-out before at different restaurants and my food is always hot. So I ordered online. I go pick it up and I waited about 25 minutes - in that time two other ladies came in and left. Their orders were under 10 bucks but the one was offered a drink. I don't say anything and wait some more.
I check out my food. Of course it looks good. I asked before I paid if I could get a dessert since its my birthday. The lady said nothing about being on a list to get the coupon for a dessert. She said "ya sure - let me add that for you." Well she didn't. I pay and leave. I get home and start eating and everything is cold. I don't live that far from Chili's and like I said I've ordered take out before and it's always hot when I get home.
I call the headquarters for Chili's and the lady said, "oh I'm sorry on behalf of the store", which is fine but all she is going to do to fix this is send me a coupon. Maybe I don't want to go back there? So I feel like crap. I've had a crappy birthday. Thanks Chili's.
ROCKY MOUNT, NORTH CAROLINA -- I ordered my food at 4:20 and did not receive the food until 5:34. By that time I could have ordered my food and went and sat down in a restaurant. When this restaurant first opened, the customer service was great. You had a greeter that sat you right away. The food was on the table within about 20 mins. After the 4th visit there EVERYTHING and I mean "EVERYTHING" went downhill from there!
The waitress was never there to refill your drinks or to service you. We had to wait about 45 minutes to an hour before our food was there. When the food arrived it was either cold or "WRONG ITEM"!!! Their food isn't that cheap either for it to not be fixed right. A kids meal runs about $4.30 and adult approx $13+ a plate. When you have a family of 4 that adds up quick! Speaking of which we stopped going here for about a year until recently, decided to see if things got any better! Well was I ever wrong! It got worst if anything!
My husband went in to pick up the food after waitress said "15-20 minutes ready" and no one was there to help him in the pick-up area. A cook sends him to the bar with my 5 year old daughter!??? HELLO! A bar is no place for a child! On top of that he waits 30 minutes before someone approaches him then, he gets told that they just started cooking the food LOL. So then after waiting another 20 minutes he ask to speak to the manager.
After all that the manager says "this happens all the time", said around 4:30 they have swift changes and this was normal for them! Well excuse me but, now that I know that, "Chili's you can forget thinking we will ever order or return to your restaurant!" The whole reason for "take out" is for FAST FOOD! My gosh even McDonald's can handle that! I do NOT recommend this restaurant unless you are prepared to wait for an hour, want cold "raw" food and you don't mind searching down your waiter every time you need a refill!
Update: I just want to clarify that my husband did speak to the manager about this. After he spoke to the manager about it, she told him she would give the food at a discount. They no longer show you the food anymore so when he got home the food was COLD! I am normally not one to complain over food but, all of the vegetables were raw - the tortillas were cold and had not even been cooked. It was a really bad experience and we don't live close enough to take the food back to get a full refund. So after all of us starving, I had to cook all of it.
I then called and complained to the manager about that as well. She was nice about it and said she will be sending us some coupons but, it still doesn't explain "why" the food had not been cooked after an hour had gone by. For the comment that said why did we wait an hour and a half for the food... This was driving time and waiting time!
Let's also mention the fact that our last 3 visits which was around a year ago were all sour as well. The waiters weren't polite and when we got seated it took about 20 minutes before someone asked us for our drink order. Then another 20 or so minutes went by before we got refills and another 20 or so minutes before we got our order! We are patient people and we try to give ppl a chance bc I have been a waitress myself. Let's also mention within those 3 visits that the same thing happened to us and every time our food arrived there would be something "not right" with it.
So after giving them a chance we stopped going, and all of our friends had the same problem with them as well. There are no good reviews when it comes to Chili's. There might be a decent Chili's out there but, the one over here needs serious improvement! The service plain stinks. I don't know why some people thinks it is OK to let your children sit at a bar around alcohol and profanity but, this mom won't stand for it! I don't use that kind of language around my children and I will not allow them to be around it! Some people just have no respect for other ppl! You're right - take out is not for fast food!
After being involved all day from 9-3 on a Saturday with your children's games and completely exhausted from work, we chose take out bc we simply didn't feel like dining out and we didn't have the energy to prepare a meal! So that being said I think people can understand the frustration of what we all went through and can find that the service could have been much better! If the shoe was on the other foot, I am "sure" they would feel the "same" way we did!
WEST MILWAUKEE, WISCONSIN -- Service was horrible. Waitress didn't pay attention to us. We ordered the haystack for an appetizer, which is supposed to be onions and jalapenos and ours also had green peppers in it. We were almost done with our food when asked how everything was.
Food was dropped off tray onto floor when being served to our party of five. So half of us had food while the others had to wait. No apology was given to us on the inconvenience that we couldn't all eat together unless half of us wanted to be eating cold food. One drink was compt on our bill for $2.59. We never seen a manager the whole time we were there. Though we did see an employee who sat at the table next to us talking on her cell phone while still serving tables. Music was so loud that we had to yell at each other to have a conversation.
When the new fajitas were brought out they weren't sizzling. The lettuce, cheese, tomatoes and other stuff to put on the fajitas was only enough for one Fajita. When we asked for more we were given a cup of cheese. The beef tasted like it was all seasoned differently like they cut it off of other people's meat to get the dish out quick. We didn't get the beans and rice with it either. Our appetizer and main course was served by other people, not our waitress. She only served us drinks.
The only person who gave us good service that night was the Hostess. She did her job great. I would not recommend this location to anyone. Management is not overseeing their employees properly nor their customers. We had a large bill and left a very small tip. Being a former waitress and waiter my husband and I always tip over the normal amount because we know the wait staff depends on their tips to live. Will never go there again!