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54 Reviews & Complaints

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Most Disgusting Food At This Ever
Posted by Swells.081766 on 09/27/2012
SEGUIN, TEXAS -- My husband and I went to the Chilis in Seguin Texas tonight, Wednesday September 26, 2012. The service was lacking and we waited almost an hour and a half for our food. When our food finally made it out it was cold, greasy and disgusting. When we brought it to the manager's attention, he was like, sorry but we are short handed. I wanted to say really then get your butt back there and help. Or maybe make some phone calls to get some help in here.
     
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Kudos on the handling of a customer complaint
Posted by Mamachrissy on 05/12/2010
ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (see complaint "Chili's - Hoping for Better Luck Next Time)

The General Manager (Wes) took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to use to try them again at a later date. True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card.

We are going to give them another try, and plan to eat in so that we can thank Wes personally for his able handling of a difficult situation.
     
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Posted by Anonymous on 2010-05-12:
Three cheers for Wes!!
Posted by Starlord on 2010-05-12:
Great review. Sadly, not every manager is a Wes. Congratulations on a fantastic response and good customer service. Above and beyond, as they say.
Posted by Ponie on 2010-05-12:
mama, reading both this review and the referenced one, I'm certain you approached your complaint in a calm, reasonable manner. I've found much better results are achieved using this method. That's my first approach, but if I'm rebuffed--look out! :)

Good review. Only complaint I had last time I ate at Chilli's was the portion was too large. Thanks for coming back to post the followup.
Posted by andbran on 2010-05-12:
it just goes to show you that throwing a fit rarely gets results
Posted by Anonymous on 2010-05-12:
My baby-back, baby-back, baby-back ribs...yeeeeeeeeeeeeeaaaaaaaaaaaahhhh, CHILE'S!
Posted by goduke on 2010-05-12:
Sounds like a great manager. always nice to see.
Posted by jktshff1 on 2010-05-12:
Great response, thanks for letting us know.
Posted by gr8rn on 2010-05-15:
Appparently Chili's managers know how to handle complaints. I had a bad experience dining in at our local Chili's. My food came with a complimentary finger condom. I thought it was a very chewy pepper, but when I pulled it out, it looked like a very small condom. We called the manager to the table and showed it to him. I added the fact that I was allergic to latex and this was a concern to me. The manager paid the bill, added free dessert, and also gave us his business card which read on the back "free dinner for four" so we did return again for a full dinner for all of us. I felt they handled our complaint very well and was happy with the care and treatment the manager gave us.
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Chili's Deceives Their Customers
Posted by Intruder1400 on 04/07/2014
WINSTON-SALEM, NORTH CAROLINA -- As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's Facebook page, my comment removed which you can see here:

"Chili's is becoming another Fox News outlet. I'm still incensed by their new policy of "no e-cigs permitted". It's fine that they have banned them. I get that...their choice, but...what is wrong is that they are telling their customers that the FDA has banned all e-cigs. This is an insult to customers who happen to be up on the news and know for a fact that they have not been banned by the FDA. When I asked Chil's corporate for a copy of the FDA ban they essentially told me that as far as they were concerned the issue was closed, no need for further communication. I love how Chil's has their head in the sand on so many issues and willingly misleads their customer base."
     
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Neglect
Posted by Samanthaasmith on 11/30/2013
WEST LEBANON, NEW HAMPSHIRE -- I don't understand how a restaurant could allow employees to have there child there while they work. I believe as a customer it takes up a table and also it is neglect full of the restaurant and parent for the child safety. It's been bothering me for weeks now and still wondering if child service should be called. The food was slow to come out and half of it was cold. The waiter were more distracted from having the 4 to 6 year old boy brown hair blue eyes there and was taking orders and letting him practice, than waiting on customers.
     
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Bad Service and Low Quality
Posted by Lf_blevins on 11/20/2013
Waitress delivered the food and left. Did not offer to refill tea glasses or water. Finally had to ask the hostess for my bill. The Chicken fajitas did not taste good. Will not go back.
     
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Cold Food For Your Money
Posted by Sora.agmidia1 on 10/23/2013
WEST JORDAN, UTAH -- It's my birthday today and to celebrate it I wanted to go to Chili's, unfortunately my 6-year-old has been giving me hell today. So instead we got take out from Chili's. I've ordered take-out before at different restaurants and my food is always hot. So I ordered online. I go pick it up and I waited about 25 minutes, in that time two other ladies came in and left. Their orders were under 10 bucks but the one was offered a drink. I don't say anything and wait some more. I check out my food, of course it looks good, I asked before I paid if I could get a desert since it's my birthday. The lady said nothing about being on a list to get the coupon for a desert, she said "ya sure let me add that for you." Well she didn't. I pay and leave. I get home and start eating and everything is cold. I don't live that far from Chili's and like I said I've ordered take out before and it's always hot when I get home.

I call the head-quarters for Chili's and the lady said, "oh I'm sorry on behalf of the store", which is fine but all she is going to do to fix this is send me a coupon. Maybe I don't want to go back there? So I feel like crap, I've had a crappy birthday.

Thanks Chili's
     
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Posted by Paul on 2013-10-24:
In my experience, bringing food home from anywhere 8 miles away results in a cold meal. I have tried it a few times.
Posted by Jonathan on 2013-10-24:
Seriously, what more do you want? They're giving you a coupon for free food or at least a discount on food. They didn't have to do anything at all. I'm just not sure what you expected them to do.
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Bad Service, Inattentive, Inconsiderate, Bad Atmosphere
Posted by Jharkc on 09/08/2013
WEST MILWAUKEE, WISCONSIN -- Service was horrible. Waitress didn't pay attention to us. We ordered the haystack for an appetizer, which is supposed to be onions and jalapenos and ours also had green peppers in it. We were almost done with our food when asked how everything was.

Food was dropped off tray onto floor when being served to our party of five. So half of us had food while the others had to wait. No apology was given to us on the inconvenience that we couldn't all eat together unless half of us wanted to be eating cold food. One drink was compt on our bill for $2.59. We never seen a manager the whole time we were there. Though we did see a employee who sat at the table next to us talking on her cell phone while still serving tables. Music was so loud that we had to yell at each other to have a conversation.

When the new fajitas were brought out they weren't sizzling. The lettuce, cheese, tomatoes and other stuff to put on the fajitas was only enough for one Fajita. When we asked for more we were given a cup of cheese. The beef tasted like it was all seasoned differently like they cut it off of other peoples meat to get the dish out quick. We didn't get the beans and rice with it either. Our appetizer and main course was served by other people, not our waitress. She only served us drinks.

The only person who gave us good service that night was the hostess. She did her job great. I would not recommend this location to anyone. Management is not overseeing their employees properly nor their customers. We had a large bill and left a very small tip. Being a former waitress and waiter my husband and I always tip over the normal amount because we know the waitstaff depends on their tips to live. Will never go there again!
     
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Really Bad
Posted by Cassandrama05 on 06/25/2013
PLANTATION, FLORIDA -- Ppl off duty in the kitchen.... in the dinning area playing around while customers are eating... manager had no control of staff. Had to tell the waitress to tell cook how to cook flour tortillas, they came out great then... but drunk kid was all over the store and no manager to be found... then two quests walk in and a guy that is in uniform tells them some one will be there instead of helping them... I'll never come here again
     
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Horrible wait staff
Posted by Ttgog on 06/21/2013
ALBUQUERQUE, NEW MEXICO -- One of the reasons people do not tip is because of the tipping game. Waiters and waitresses don’t give a crap about the customers. It’s all about kissing as much ass as possible in order to get the biggest tip. Chili’s is all about the tipping game.

This is an email I sent chili’s:

“Your waitresses and waiters are rude! They treated my 79 year old father and I like crap. First the bill was set on the table BEFORE the food arrived. That's poor management. When the waitress set the bill on the table she looked at my father and said in a snotty voice, "that doesn't include gratuity." What a piece of s&$@! We decided not to leave a tip with such disrespectful attitudes. As we were walking out the door, and the waitress noticed we did not leave a tip she looked at us with an evil, horrible, hateful look in her eyes, almost as if to say to us, "F-you." Chili's made me feel uncomfortable, unwelcome, and disrespected. I will never eat at Chili's again! You people need to get your act together.”

Saying Chili’s Sucks is a gross understatement. Over priced food, rude wait staff and an all around bad experience.
     
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Posted by Anna Molly on 2013-06-21:
If my bill was set on the table before I got my food, I would have just walked out.
Posted by BigAl on 2013-06-21:
I don't understand why putting your bill on the table before your food is served is disrespectful. I would rather have my bill sooner rather than later. I do not like to wait after my meal is finished to receive my bill.
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Terrible Service
Posted by Hgreen0928 on 05/11/2013
Every time my family and I go to Chilis in Algonquin, il the service is terrible. You have to wait for refills, wait for your bill. We ended up paying on the kiosk but had a question never saw our server. It's very frustrating we like the food but the service is continually bad.
     
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Posted by clutzycook on 2013-05-11:
We haven't been to that location in quite some time. But the last time we did go, I agree that the service was not up to par.
Posted by trmn8r on 2013-05-11:
The problem with places of this caliber is that when they do everything right, it is a fantastic experience and the food is great. It's a problem, because most of the time, places like this can't do it consistently.

I've given up on chains for the most part. Chili's is one of the better ones in its class - the one near me closed years ago.

Posted by nikalseyn on 2013-05-12:
You say every time you go the service is terrible. How many more times do you need to go there to finally decide to NOT go there and find somewhere else to eat?
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