Chili's - Page 2

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1.2 out of 5, based on 20 ratings and
58 reviews & complaints.

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Neglect
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Rating: 2/51

WEST LEBANON, NEW HAMPSHIRE -- I don't understand how a restaurant could allow employees to have their child there while they work. I believe as a customer it takes up a table and also it is neglectful of the restaurant and parent for the child safety. It's been bothering me for weeks now and still wondering if child service should be called. The food was slow to come out and half of it was cold. The waiter were more distracted from having the 4 to 6 year old boy brown hair blue eyes there and was taking orders and letting him practice, than waiting on customers.

     
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Cold Food For Your Money
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Rating: 1/51

WEST JORDAN, UTAH -- It's my birthday today and to celebrate it I wanted to go to Chili's - unfortunately my 6-year-old has been giving me hell today. So instead we got take out from Chili's. I've ordered take-out before at different restaurants and my food is always hot. So I ordered online. I go pick it up and I waited about 25 minutes - in that time two other ladies came in and left. Their orders were under 10 bucks but the one was offered a drink. I don't say anything and wait some more.

I check out my food. Of course it looks good. I asked before I paid if I could get a dessert since its my birthday. The lady said nothing about being on a list to get the coupon for a dessert. She said "ya sure - let me add that for you." Well she didn't. I pay and leave. I get home and start eating and everything is cold. I don't live that far from Chili's and like I said I've ordered take out before and it's always hot when I get home.

I call the headquarters for Chili's and the lady said, "oh I'm sorry on behalf of the store", which is fine but all she is going to do to fix this is send me a coupon. Maybe I don't want to go back there? So I feel like crap. I've had a crappy birthday. Thanks Chili's.

     
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Horrible wait staff
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Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- One of the reasons people do not tip is because of the tipping game. Waiters and waitresses don't give a crap about the customers. It's all about kissing as much ass as possible in order to get the biggest tip. Chili's is all about the tipping game.

This is an email I sent chili's: “Your waitresses and waiters are rude! They treated my 79 year old father and I like crap. First the bill was set on the table BEFORE the food arrived. That's poor management. When the waitress set the bill on the table she looked at my father and said in a snotty voice, "That doesn't include gratuity." What a piece of **! We decided not to leave a tip with such disrespectful attitudes.

As we were walking out the door, and the waitress noticed we did not leave a tip, she looked at us with an evil, horrible, hateful look in her eyes, almost as if to say to us, "** you." Chili's made me feel uncomfortable, unwelcome, and disrespected. I will never eat at Chili's again! You people need to get your act together.” Saying Chili's Sucks is a gross understatement. Over priced food, rude wait staff and an all around bad experience.

     
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Most Disgusting Food At This Ever
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Rating: 1/51

SEGUIN, TEXAS -- My husband and I went to the Chili's in Seguin Texas tonight, Wednesday September 26, 2012. The service was lacking and we waited almost an hour and a half for our food. When our food finally made it out it was cold, greasy and disgusting. When we brought it to the manager's attention, he was like, "sorry but we are short handed." I wanted to say "Really? Then get your butt back there and help." Or maybe "Make some phone calls to get some help in here."

     
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Forgot half my to go order!!
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Rating: 1/51

AIKEN, SOUTH CAROLINA -- I live about 20 minutes from Chili's however my husband and I were on that side of town and ordered a to go order via the online ordering system. I ordered a soup and salad combo with a side of avocado with chips and salsa and a rib dinner. So we get home. No soup and no salsa and no avocado slices!! Are you kidding me? I looked in the bag and saw 2 styrofoam containers - just assuming they had correctly done their job and get home and the containers contain croutons and the other salad dressings! I had to drive back 20 minutes as hubby's food got cold and get it!! No apology! Very bad experience - have to drive back and forth to get my order done right!

     
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Kudos on the handling of a customer complaint
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ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (See complaint "Chili's - Hoping for Better Luck Next Time.) The General Manager took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to used to try them again at a later date.

True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card. We are going to give them another try, and plan to eat in so that we can thank ** personally for his able handling of a difficult situation.

     
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Hoping for Better Luck Next Time
By -

ROUND ROCK, TEXAS -- Yesterday (Mother's Day) after a day out with the family, we decided to make dinner easy and order some takeout from Chili's. It should be noted that we have ordered take out from them before, with mixed results, but our recent experience had been positive.

When my husband picked up the order, all seemed in order - the receipt was correct and everything packed neatly in the bag. Upon arriving home, we discovered a few problems with our order... First - they had switched out the Texas cheese fries for chips and salsa. Next, I opened my BBQ chicken salad - a favorite of mine to discover that it was assembled using lettuce that had not only been shredded, but shredded to the point of almost unrecognizable as lettuce.

It was soggy and had obviously been sitting for a while tossed with the corn salsa and tortilla strips. There was a paltry chicken portion sliced on top. Even after we chopped up some of our lettuce and added it to the salad, it was just terrible. Not exactly the Mother's Day dinner I was anticipating. When we opened my husband's dinner salad, we found a similar travesty. The lettuce shredded to nothing in a pitiful little pile in the middle of the to-go container. Not in the least appetizing or tasty - who really wants to eat their salad with a spoon?

After dinner, I called the restaurant and spoke to the General Manager. He was very courteous and seemed to understand my complaint and was apologetic, and is (hopefully) mailing me some gift cards to make up for this experience. He also informed me that the superfine shredding was the way they were now doing all the salads, but that they would do "regular" lettuce upon request. I highly recommend that everyone make that request as this new style is terrible and the portion size is laughable.

     
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Bad Service and Low Quality
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Rating: 1/51

3830 S. COOPER ST., ARKANSAS -- Waitress delivered the food and left. Did not offer to refill tea glasses or water. Finally had to ask the Hostess for my bill. The Chicken fajitas did not taste good. Will not go back.

     
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Really Bad
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Rating: 1/51

PLANTATION, FLORIDA -- Ppl off duty in the kitchen... in the dining area playing around while customers are eating. Manager had no control of staff. Had to tell the waitress to tell cook how to cook flour tortillas. They came out great then... but drunk kid was all over the store and no manager to be found. Then two guests walk in and a guy that is in uniform tells them someone will be there instead of helping them... I'll never come here again.

     
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Terrible Service
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Rating: 3/51

ALGONQUIN, ILLINOIS -- Every time my family and I go to Chili's in Algonquin, IL the service is terrible. You have to wait for refills, wait for your bill. We ended up paying on the kiosk but had a question - never saw our server. It's very frustrating we like the food but the service is continually bad.

     
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