Chili's - Page 2

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1.3 out of 5, based on 18 ratings and
56 reviews & complaints.

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Horrible wait staff
Posted by on
Rating: 1/51
ALBUQUERQUE, NEW MEXICO -- One of the reasons people do not tip is because of the tipping game. Waiters and waitresses don’t give a crap about the customers. It’s all about kissing as much ass as possible in order to get the biggest tip. Chili’s is all about the tipping game.

This is an email I sent chili’s:

“Your waitresses and waiters are rude! They treated my 79 year old father and I like crap. First the bill was set on the table BEFORE the food arrived. That's poor management. When the waitress set the bill on the table she looked at my father and said in a snotty voice, "that doesn't include gratuity." What a piece of s&$@! We decided not to leave a tip with such disrespectful attitudes. As we were walking out the door, and the waitress noticed we did not leave a tip she looked at us with an evil, horrible, hateful look in her eyes, almost as if to say to us, "F-you." Chili's made me feel uncomfortable, unwelcome, and disrespected. I will never eat at Chili's again! You people need to get your act together.”

Saying Chili’s Sucks is a gross understatement. Over priced food, rude wait staff and an all around bad experience.
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Anna Molly on 2013-06-21:
If my bill was set on the table before I got my food, I would have just walked out.
BigAl on 2013-06-21:
I don't understand why putting your bill on the table before your food is served is disrespectful. I would rather have my bill sooner rather than later. I do not like to wait after my meal is finished to receive my bill.
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Most Disgusting Food At This Ever
Posted by on
Rating: 1/51
SEGUIN, TEXAS -- My husband and I went to the Chilis in Seguin Texas tonight, Wednesday September 26, 2012. The service was lacking and we waited almost an hour and a half for our food. When our food finally made it out it was cold, greasy and disgusting. When we brought it to the manager's attention, he was like, sorry but we are short handed. I wanted to say really then get your butt back there and help. Or maybe make some phone calls to get some help in here.
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Forgot half my to go order!!
Posted by on
Rating: 1/51
AIKEN, SOUTH CAROLINA -- I live about 20 minutes from Chili's however my husband and I were on that side of town and ordered a to go order via the online ordering system I ordered a soup and salad combo with a side of avocado with chips and salsa and a rib dinner. So we get home no soup and no salsa and no avocado slices!! Are you kidding me? I looked in the bag and say 2 styrofoam containers just assuming they had correctly done their job and get home and the containers contain croutons and the other salad dressings! I had to drive back 20 minutes as hubby's food got cold and get it!! No apology! Very bad experience have to drive back and forth to get my order done right!
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Anonymous on 2012-05-03:
Great review! I know others might rip the OP for not checking their order before they left, but the onus shouldn't be on the paying customer to receive what they paid for. With that being said, mistakes do happen. How they make amends for their mistakes is what separates the men from the boys in regards to customer service. Without even so much as an apology, it sounds like they let you down altogether. Again, good review!
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Food Stained Clothes Due To Service
Posted by on
YUKON, OKLAHOMA -- I was visiting from Texas and driving from Oklahoma City to Elk City. We stopped at Yukon. We decided to eat at Chili's for a nice meal. But when we got seated and gave our choices for the meal. A waiter dropped some plates and the food splattered on to my relative. She was wearing a new white shirt (mommy to be) purchased from a craft show, the food stained her shirt. We asked to speak to the manager, he made it clear he did not care about the customer.

Now my relative isn't able to wear the shirt again!! We plan to never stop and eat at this Chili's again. Maybe if someone from Chili's should make this up to my relative one day.
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Skye on 2011-12-12:
Why didn't your relative just have the shirt professionally cleaned, and then pass the bill unto the manager, or send it to corporate.

Where there's a will, there's a way, and it's silly to think just because a shirt was stained, it can never be worn again.

Contact corporate.
Anonymous on 2011-12-13:
"He made it clear he did not care about the customer"...

How exactly was that? What did he say? A little more information in regards to how the manager handled the situation, when presented the opportunity to make things right, would go a long way in helping us readers better understand your complaint. I hope to hear from you in the future...thanks!
momsey on 2011-12-13:
How did he make it clear he did not care about the customer?

Skye has the best advice. Have the shirt cleaned and send them the bill!
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Posted by on
ROCKY MOUNT, NORTH CAROLINA -- When we got to there it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service. He didn't apologize or anything he just said I'll cut your bill in half. I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table. Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chilis in Rocky Mount the customer service has been quite horrible and, they definitely need to considering hiring a new manager
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skelly39 on 2011-11-23:
That would be annoying, but what did you expect the manager to do if you did not want a discount? And why do you continue to go back if it's horrible every time? Did you just want an apology? Personally, I'd rather have the discount.
Fufu487 on 2011-11-23:
what were you expecting the manager to do? out of curiosity...
Anonymous on 2011-11-23:
It's not unusual for someone else besides your waitress to bring you your food. I understand your order was wrong, but you're really upset that it took 15 mins to correct it? The manager offered to cut the bill in half (which is very generous) and you said no. What did you want the manager to do?
leet60 on 2011-11-23:
I have to agree with skelly39. Aside from discounting the meal for what you considered poor service, what was expected? Did you expect the server to be corrected for the poor service in your presence?
Churro on 2011-11-23:
The only thing I read the OP was looking for was a little validation of their complaint and not have it brushed aside like it and they didn't matter.

A little people skills goes a long ways in service industries. If the manager or waitress had shown the least bit of genuine care I have a feeling we wouldn't be reading this review.
Anonymous on 2011-11-23:
Sometimes all the customer needs to hear is a sincere "I'm sorry".
madconsumer on 2011-11-23:
well said.

very helpful!
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Bad customer service
Posted by on
Chili's, Harden Blvd (Cobb) Lakeland, FL. My sister who has cancer, my cousin and I went out for a rare evening of enjoyment. I ordered the original nachos but forgot ( which is normal because of the worries I have with my sister), I asked if I could get some avocado he said no problem and did not bring it. He came back at this time I had 2 left and my sister mentioned it he said since I did not order it at the start it was difficult and required extra time to put it on my ticket and get it! I stated that did not make sense, he gave me an aggravated look turned and walked away! It got worse from there I went to have a cigarette and he was talking about me to a waits nodding his head toward me and then I received the look again. This look continued even as I complained to the manager when I left about his attitude. Needless to say our rare evening out and probably one of my last few with my sister was ruined. All I said was it did not make since, I would have finished with if this were the case desert, after dinner coffee or drinks could not be ordered- but with him walking away that was nit said. This dinner was in 9/24/11. My sister was also shocked.
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andbran on 2011-09-26:
I will admit you got bad service. my question is what does your sister having cancer have to do with the waiter giving you bad service? I am not being insensitive. my son died from cancer at age 18.
trmn8r on 2011-09-26:
The way I read it, the fact that the OP had his/her mind on other things prevented them from asking for the avocado at the time they placed the order.
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Posted by on
CLARK, NEW JERSEY -- I am a regular customer of Chilis and was greatly disappointed last night when my family went out with another family. Not only did we have to wait almost 2 hours, it was close to 9:00 when we got seated. Our kids were getting hungry and restless. When we got our food, the our four kids complained that the cheese pizza tasted different. They would know because they always order it. We told a waitress and she told us it was not cheese pizza it was a pita with provolone on top. My 7 year old literally threw up at the table.

After that we all called it a night. I am very disappointed that OUR waitress didn't tell us anything about the kids' cheese pizza. Between our two families we spent about $130 so I expected good service.
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Anonymous on 2011-08-19:
Was it always a pita with cheese on it, or did they just recently change it or something?
Whiteduck on 2011-08-19:
Good question Greenstar. And why would the kid throw up just hearing what it was? Sounded good to me...
clutzycook on 2011-08-19:
Some kids just throw up at the thought of anything unusual. Did you report this to the manager? Sounds like they got the order wrong. What threw me for a loop was the fact that the OP was willing to wait for 2 hours to get seated. After 30 minutes, I'd have been out the door.
Anonymous on 2011-08-19:
Same here clutzy. I'm HUNGRY when I go out to eat, there's no way I'm waiting 2 hours for food, I would have walked out.
Venice09 on 2011-08-19:
I'd throw up to if I waited two hours just to find out I didn't get what I ordered. I'm surprised the kids lasted that long. Hungry kids have little patience.
Anonymous on 2011-08-19:
Great review, very helpful..
trmn8r on 2011-08-20:
Mr. Frick, when I have had a comment deleted, I find that the best person to ask the reason of is myself. I can usually figure it out. Also, when a deletion occurs, it falls into a category. This can help you figure it out.

You state that "EVERY comment here is an attack on the OP..." but looking above I don't see a single one that appears to be an attack on anyone, including the OP. Maybe I am missing something.
madconsumer on 2011-08-20:
I find this review very helpful. I have never been satisfied with them or their services.
Anonymous on 2011-08-20:
Wow 2 hours is a long wait and I'd be disappointed too. Sounds like they switched how they prepare the pizza, maybe to cut costs. Or, being a busy night, maybe they ran out of pizza and tried to improvise. They should've mentioned it if that was the case.
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Rushed Server Added 18% Tip
Posted by on
CHATTANOOGA, TENNESSEE -- Tuesday, April 5th, 2011 around 4 P.M. five friends and I dined at the Chili's in downtown Chattanooga before heading to 6 P.M. meeting. A few open tables were open in the bar area and since we were pressed, time-wise, we chose to sit in the bar instead of a 10-15 minute wait. The server stood by each of us to take our order and none ordered alcohol. When she brought drinks, she sat all 6 drinks at the end of the table and pointed who got which. Silverware was tossed in the middle of the table. When the food arrive, she stood at the end of the table and told who to pass it on to. Our bills were placed in the middle of the table like the silverware and we had to figure who owed what. Then we discovered the 18 % gratuity. I had many pennies in the bottom of my purse which I scratched up to make the exact tip. We were in and out within 45 minutes, which was good, but the server made us feel unwelcome, never smiled or made any comments to welcome us or appreciate the patronage.

Does Chili's add 18% to groups of 6 or do they get upset with non drinking people in bar.
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momsey on 2011-04-16:
Did you ask the server or a manager about the gratuity?
Ytropious on 2011-04-16:
Usually places have an automatic system where parties of X amount or more have gratuity added whether they like it or not. At most places the number ranges from 6-10 people.
SteveWiginowski on 2011-04-16:
It's probably a tip added based on the 6 people. That's normally the tip for groups of 6 or more people.
Ytropious on 2011-04-16:
Server never smiling doesn't indicate anything either. I don't smile much, ever. There's one wedding picture of me smiling a toothy grin. The rest are just sort of "me" faces. Some people just don't smile OP!
Anonymous on 2011-04-16:
Ytrop is right about the added gratuity, it is SOP for what is considered large groups at many restaurants.
Anonymous on 2011-04-16:
Not ordering alcohol had nothing to do with the gratuity. They probably have a sign up somewhere that states what the automatic gratuity for groups is
trmn8r on 2011-04-16:
You could have inquired about the gratuity while you were there - it may have garnered a more rapid reply. My guess is that it is along the lines you suggest - 6 or more people may be considered a large group.
Anonymous on 2011-04-16:
That was probably the standard tip amount for that size group. But if you felt it was too much for the caliber of service, you should've spoken to a manager. Chances are they would try to fix the situation.
Anonymous on 2011-04-17:
I would have spoke to the manager about her service and told the manager that she didn't deserve the 18% gratuity, or I would have just been sure to pay my bill, and laid down that I thought she deserved for her gratuity. Let them manager decide what they want to do.
yoke on 2011-04-17:
I hate it when gratuity is added. For one nobody is obligated to tip the server. I also have found that when the tip is already added the service is not all that great and the server knows they do not have to give good service as they are getting a decent tip anyway.
getoverit on 2011-04-17:
That's a good point, yoke. I don't really like the automatic gratuity thing but it's become pretty much a fact of life. I'm told that some state laws specifically allow it for parties over a certain size.

It sounds like the service was sub-standard and, as others suggest, it's perfectly appropriate to take the matter up with management. They should at least reduce the gratuity amount.

Anonymous on 2011-04-17:
A standard tip is 15%. Adding 3% for a large party isn't that much of a stretch. Although she didn't really try very hard, if you were scraping pennies for her tip you probably didn't intend to leave her 15%. That is one of the reasons they add it to the check for larger parties. I would have made management aware of her poor service so that she will be mindful in the future and to give them the opportunity to make it right.
Nohandle on 2011-04-17:
Check the bottom line on your bill at any establishment. Some leave a gratuity not realizing one has already been added regardless of the party size. The notice should be on the menu somewhere but sometimes you have to look for it or when presented the bill inquire if a gratuity has been added. Thanks for the reminder ChattDiner.
yoke on 2011-04-17:
blue, NOBODY is obligated to tip a server so it does not matter if the OP was scrapping for pennies in the bottom of her purse. I tip on how I felt the service was. There are times that I will only tip 10%. For a server to automatically get an 18% tip just because there were 6 in the party is not right. IMO 6 is not a large party. Inthis case the server did nothing to deserve a tip.
Ytropious on 2011-04-17:
Based on the amount of drink refills and food, 6 people can be a lot of work.
yoke on 2011-04-17:
A party of 6 is not any more work than a party of 5 in most cases. The server has to come to the table and refill drinks no matter what. Seems this server opted to allow the customer to do all the work all along knowing there was an 18% tip no matter what.
I could never understand how it is legal for a restaurant to add the tip to the bill, there is NO law that states you have to tip anyone.
I was a waitress for years and would never have thought to tell a party of 6 they owed me a certain amount as a tip.
Anonymous on 2011-04-17:
I didn't think the op meant that she was scraping pennies because the tip was more than she would have intended to give. I thought she meant that she wanted to give exact change, instead of bigger bills...leaving the exact amount with small change may have made the op feel like it was a statement. Who knows...if the server would've been better, perhaps she would've gotten more of a tip.
Anonymous on 2011-04-17:
Also, I tended bar and was a bev cart girl at a golf course. There were times that I was the only person tending to parties of 100 plus(only drinks, thank god), and we never had tips added in. They tipped what they wanted, and I almost always pulled in over 20%.
yoke on 2011-04-17:
Back in my waitressing days I waited on parties 15-20 people and never was allowed to add a tip. When did adding the tip for large parties start? For some a party of 6 is a family, is it fair that a family with 4 kids gets the tip automatically added when a family with 3 kids does not?
momsey on 2011-04-17:
I think 6 is a low number to have the tip added to it. I think it's usually at least 8 when they do that.
Anonymous on 2011-04-17:
I don't think adding a tip is a great idea. Customers should be able to give you what they think is ideal. And the percentage that is auto added could be lower than what a customer would plan to tip. They might see it already added and say oh nevermind...they already got a tip.
Ytropious on 2011-04-17:
The problem with that is, it relies on the customer not being a complete stiff. Some people will have absolutely no problems with service, but still won't leave a tip. The reason those automatic gratuities exist is because of them. If a server is busting their hump on a large party and they have no issues with service, then leave a couple bucks or nothing at all, that is just a slap in the face for the person waiting on you the last hour or 2. Those people exist, and now we all have to deal with it.
Starlord on 2011-04-18:
As far as the server not smiling, many people don't walk around looking like Alfred E. Neuman, of MAD magazine fame. I smile when I find something that I feels calls for a smile, but grinning like an idot all the time? Not me.
Anonymous on 2011-04-18:
The way I see it if it's mandatory then it's a surcharge and not a gratuity.
Anonymous on 2011-04-18:
You may be on to something there, Stuart.

sur·charge (sûrchärj)
1. An additional sum added to the usual amount or cost.

definition of GRATUITY
: something given voluntarily or beyond obligation usually for some service;

Anonymous on 2011-04-18:
I never smile not even in my pictures so the op would prob hate me lol.
Ytropious on 2011-04-18:
Me too wally, OP would hate coming to my place of employment!
ChattDiner on 2011-04-18:
ChattDiner here. I've read the input. thanks. We were pressed for time that day, the idea came to mind to talk to a manager; but we moved on to our business. I was able to scrape up 30 or more pennies, just as Nicole29 said: to make a point. I do tip on service. If good service, I do tip well and leave bills, not change. I finally broke down, just now, and called Chili's. I was told the tip is added as a suggested to groups of 8 or more. Again, here I just moved on. I don't have the servers name. I'm using my3cents for what it is. Allowing those who eat out to be aware and sound off. Through this experience I have learned by the phone call I made, it is a suggestion. A suggestion, suggestion.
yoke on 2011-04-18:
Did you let the person you talked to know that there were 6 in your party and not the suggested 8. It would be easy to find out the servers name. The manager would have the schedules and sections the servers were in on that day.
Anonymous on 2011-04-18:
Thanks for giving us a follow up ChattDiners. Very informative!!
Chili's on 2012-04-06:
I personally still wait tables at Chili's. No we do not add gratuity to parties of 6 it is only supposed to be for 8 or more. However, there are some situations for example where certain appetizers and salads etc will buff the customer count where when a server prints the check an option will pop up if there 8 or more and selecting one of the two will print the check out with the gratuity. This server sucks and I would probably hate working with her since she was lazy. I personally place silverware next to each person and as far as placing food down to people I do it in front of each person. Never would I have guests move food or beverages down the table to each other. That is horrible service. You should have brought up the bad service to a manager and once he/she saw that she printed the gratuity on your check, she probably would have been suspended. That being said I too would have scraped together as much change as possible to do pay the bill. I love to tip 25-30 percent on a check if I get good service. 10-15 percent if it sucks. And I serve for a living so what does that tell you?
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Kudos on the handling of a customer complaint
Posted by on
ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (see complaint "Chili's - Hoping for Better Luck Next Time)

The General Manager (Wes) took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to used to try them again at a later date. True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card.

We are going to give them another try, and plan to eat in so that we can thank Wes personally for his able handling of a difficult situation.
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Anonymous on 2010-05-12:
Three cheers for Wes!!
Starlord on 2010-05-12:
Great review. Sadly, not every manager is a Wes. Congratulations on a fantastic response and good customer service. Above and beyond, as they say.
Ponie on 2010-05-12:
mama, reading both this review and the referenced one, I'm certain you approached your complaint in a calm, reasonable manner. I've found much better results are achieved using this method. That's my first approach, but if I'm rebuffed--look out! :)

Good review. Only complaint I had last time I ate at Chilli's was the portion was too large. Thanks for coming back to post the followup.
andbran on 2010-05-12:
it just goes to show you that throwing a fit rarely gets results
Anonymous on 2010-05-12:
My baby-back, baby-back, baby-back ribs...yeeeeeeeeeeeeeaaaaaaaaaaaahhhh, CHILE'S!
goduke on 2010-05-12:
Sounds like a great manager. always nice to see.
jktshff1 on 2010-05-12:
Great response, thanks for letting us know.
gr8rn on 2010-05-15:
Appparently Chili's managers know how to handle complaints. I had a bad experience dining in at our local Chili's. My food came with a complimentary finger condom. I thought it was a very chewy pepper, but when I pulled it out, it looked like a very small condom. We called the manager to the table and showed it to him. I added the fact that I was allergic to latex and this was a concern to me. The manager paid the bill, added free dessert, and also gave us his business card which read on the back "free dinner for four" so we did return again for a full dinner for all of us. I felt they handled our complaint very well and was happy with the care and treatment the manager gave us.
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Hoping for Better Luck Next Time
Posted by on
ROUND ROCK, TEXAS -- Yesterday (Mother's Day) after a day out with the family, we decided to make dinner easy and order some takeout from Chili's. It should be noted that we have ordered take out from them before, with mixed results, but our recent experience had been positive.

When my husband picked up the order, all seemed in order - the receipt was correct and everything packed neatly in the bag. Upon arriving home, we discovered a few problems with our order... First - they had switched out the Texas cheese fries for chips and salsa. Next, I opened my BBQ chicken salad - a favorite of mine to discover that it was assembled using lettuce that had not only been shredded, but shredded to the point of almost unrecognizable as lettuce. It was soggy and had obviously been sitting for a while tossed with the corn salsa and tortilla strips. There was a paltry chicken portion sliced on top. Even after we chopped up some of our lettuce and added it to the salad, it was just terrible. Not exactly the Mother's Day dinner I was anticipating. When we opened my husband's dinner salad, we found a similar travesty - the lettuce shredded to nothing in a pitiful little pile in the middle of the to-go container. Not in the least appetizing or tasty - who really wants to eat their salad with a spoon?

After dinner, I called the restaurant and spoke to the General Manager. He was very courteous and seemed to understand my complaint and was apologetic, and is (hopefully) mailing me some gift cards to make up for this experience. He also informed me that the superfine shredding was the way they were now doing all the salads, but that they would do "regular" lettuce upon request. I highly recommend that everyone make that request as this new style is terrible and the portion size is laughable.

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goduke on 2010-05-10:
Glad the manager stepped up to the plate. Thanks for the heads up on the salad.
Anonymous on 2010-05-10:
Goduke + 10
clutzycook on 2010-05-10:
Yeah, the last time we were in Chilis', the food was subpar, the portions were smaller (not necessarily a bad thing) and the service was lacking.
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