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Kudos on the handling of a customer complaint
By -

ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (See complaint "Chili's - Hoping for Better Luck Next Time.) The General Manager took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to used to try them again at a later date.

True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card. We are going to give them another try, and plan to eat in so that we can thank ** personally for his able handling of a difficult situation.

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Disappointed!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISVILLE, KENTUCKY -- My Husband and I visited this location yesterday and we will never go back. We were seated right away in **'s section. He got our drink order and appetizer. We ordered the queso, which was disgusting, tasted like the iron skillet it was made in along with so much oil on top and around. We sent it back. This whole time we still have no napkins or silverware or even app plates.

I ordered a salad, steak cooked mid rare and corn. My husband ordered beef enchiladas. I waited forever for my salad, got it, still no silverware. Then took two bites, and here is our dinner. My steak was very raw and husband got enchiladas, not beef. Sent back steak, kept corn. Ask for butter for my corn and thought it was butter but it was garlic butter now all over my corn. I hate garlic so I didn't eat it.

** Brought back my steak and ask me to see if it was cooked right but couldn't cause he had taken my silverware earlier. Steak was almost cooked mid rare but still too rare. We will not be returning to this location again as I feel it was slow service, disgusting food and not worth the forty dollars we paid for our meal. We still tipped the server even though we were dissatisfied with this whole dining experience.

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Big Companies Don't Care About People!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOARDMAN, OHIO -- I recently went to my local Chili's for dinner with my husband, daughter and father. I stood up to use the restroom and hit my head extremely hard on a light fixture that was above my head. The manager told me he was very sorry that the tables were not where they were supposed to be. I ended up spending the night at the hospital that evening with a concussion, throwing up and needing a cat scan. The manager told me his manager would contact me in the morning. Instead, I ended up talking to a claims adjuster who was very rude and told me that the medical expenses were my problem.

No apology or anyone at Chili's even saying "Hey, we're sorry you now have to pay several thousand dollars in medical bills." I was basically treated like a criminal and talked down to. Very bad impression of a company that I used to think was a great place to eat and take your kids. This is the way people are treated by this company? Not even as much as a phone call from anyone other than a claims adjuster, who laughed at me when he wasn't recording the conversation. I did not ask for his call! I always tell my daughter to treat others as you would want your family treated. This has been the worst Easter I have ever had.

Not that I think this is going to do any good, nor at this point do I really think Chili's cares but I hope you or your family doesn't have to go through anything like that. Please share and like this post! I want other people to know what type of place they are spending their money at! Thank you.

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Chili's Deceives Their Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINSTON-SALEM, NORTH CAROLINA -- As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's Facebook page, my comment removed which you can see here:

Chili's is becoming another Fox News outlet. I'm still incensed by their new policy of "no e-cigs permitted". It's fine that they have banned them. I get that... their choice, but... what is wrong is that they are telling their customers that the FDA has banned all e-cigs.

This is an insult to customers who happen to be up on the news and know for a fact that they have not been banned by the FDA. When I asked Chili's corporate for a copy of the FDA ban they essentially told me that as far as they were concerned the issue was closed, no need for further communication. I love how Chili's has their head in the sand on so many issues and willingly misleads their customer base.

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Neglect
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WEST LEBANON, NEW HAMPSHIRE -- I don't understand how a restaurant could allow employees to have their child there while they work. I believe as a customer it takes up a table and also it is neglectful of the restaurant and parent for the child safety. It's been bothering me for weeks now and still wondering if child service should be called. The food was slow to come out and half of it was cold. The waiter were more distracted from having the 4 to 6 year old boy brown hair blue eyes there and was taking orders and letting him practice, than waiting on customers.

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Cold Food For Your Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST JORDAN, UTAH -- It's my birthday today and to celebrate it I wanted to go to Chili's - unfortunately my 6-year-old has been giving me hell today. So instead we got take out from Chili's. I've ordered take-out before at different restaurants and my food is always hot. So I ordered online. I go pick it up and I waited about 25 minutes - in that time two other ladies came in and left. Their orders were under 10 bucks but the one was offered a drink. I don't say anything and wait some more.

I check out my food. Of course it looks good. I asked before I paid if I could get a dessert since its my birthday. The lady said nothing about being on a list to get the coupon for a dessert. She said "ya sure - let me add that for you." Well she didn't. I pay and leave. I get home and start eating and everything is cold. I don't live that far from Chili's and like I said I've ordered take out before and it's always hot when I get home.

I call the headquarters for Chili's and the lady said, "oh I'm sorry on behalf of the store", which is fine but all she is going to do to fix this is send me a coupon. Maybe I don't want to go back there? So I feel like crap. I've had a crappy birthday. Thanks Chili's.

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Horrible Wait Staff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- One of the reasons people do not tip is because of the tipping game. Waiters and waitresses don't give a crap about the customers. It's all about kissing as much ass as possible in order to get the biggest tip. Chili's is all about the tipping game. This is an email I sent chili's:

“Your waitresses and waiters are rude! They treated my 79 year old father and I like crap. First the bill was set on the table BEFORE the food arrived. That's poor management. When the waitress set the bill on the table she looked at my father and said in a snotty voice, 'That doesn't include gratuity.' What a piece of **!"

"We decided not to leave a tip with such disrespectful attitudes. As we were walking out the door, and the waitress noticed we did not leave a tip, she looked at us with an evil, horrible, hateful look in her eyes, almost as if to say to us, '** you.' Chili's made me feel uncomfortable, unwelcome, and disrespected. I will never eat at Chili's again! You people need to get your act together.”

Saying Chili's Sucks is a gross understatement. Over priced food, rude wait staff and an all around bad experience.

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Forgot Half My to Go Order!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AIKEN, SOUTH CAROLINA -- I live about 20 minutes from Chili's however my husband and I were on that side of town and ordered a to go order via the online ordering system. I ordered a soup and salad combo with a side of avocado with chips and salsa and a rib dinner. So we get home. No soup and no salsa and no avocado slices!! Are you kidding me? I looked in the bag and saw 2 styrofoam containers - just assuming they had correctly done their job and get home and the containers contain croutons and the other salad dressings! I had to drive back 20 minutes as hubby's food got cold and get it!! No apology! Very bad experience - have to drive back and forth to get my order done right!

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Food Stained Clothes Due To Service
By -

YUKON, OKLAHOMA -- I was visiting from Texas and driving from Oklahoma City to Elk City. We stopped at Yukon. We decided to eat at Chili's for a nice meal. But when we got seated and gave our choices for the meal. A waiter dropped some plates and the food splattered on to my relative. She was wearing a new white shirt (mommy to be) purchased from a craft show. The food stained her shirt. We asked to speak to the manager. He made it clear he did not care about the customer. Now my relative isn't able to wear the shirt again!! We plan to never stop and eat at this Chili's again. Maybe if someone from Chili's should make this up to my relative one day.

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Ignored.
By -

ROCKY MOUNT, NORTH CAROLINA -- When we got to there, it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service.

He didn't apologize or anything, he just said "I'll cut your bill in half." I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table.

Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chili's in Rocky Mount, the customer service has been quite horrible and, they definitely need to considering hiring a new manager.

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Chili's Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 20 ratings and
58 reviews & complaints.
Contact Information:
Chili's
6820 LBJ Freeway
Dallas, TX 75240
972-980-9917 (ph)
www.chilis.com
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