ROUND ROCK, TEXAS -- Yesterday (Mother's Day) after a day out with the family, we decided to make dinner easy and order some takeout from Chili's. It should be noted that we have ordered take out from them before, with mixed results, but our recent experience had been positive.
When my husband picked up the order, all seemed in order - the receipt was correct and everything packed neatly in the bag. Upon arriving home, we discovered a few problems with our order... First - they had switched out the Texas cheese fries for chips and salsa. Next, I opened my BBQ chicken salad - a favorite of mine to discover that it was assembled using lettuce that had not only been shredded, but shredded to the point of almost unrecognizable as lettuce.
It was soggy and had obviously been sitting for a while tossed with the corn salsa and tortilla strips. There was a paltry chicken portion sliced on top. Even after we chopped up some of our lettuce and added it to the salad, it was just terrible. Not exactly the Mother's Day dinner I was anticipating. When we opened my husband's dinner salad, we found a similar travesty. The lettuce shredded to nothing in a pitiful little pile in the middle of the to-go container. Not in the least appetizing or tasty - who really wants to eat their salad with a spoon?
After dinner, I called the restaurant and spoke to the General Manager. He was very courteous and seemed to understand my complaint and was apologetic, and is (hopefully) mailing me some gift cards to make up for this experience. He also informed me that the superfine shredding was the way they were now doing all the salads, but that they would do "regular" lettuce upon request. I highly recommend that everyone make that request as this new style is terrible and the portion size is laughable.
VALDOSTA, GEORGIA -- Tonight my wife and I attempted to dine the Valdosta GA Chili's location. It took nearly 20 minutes to get service AFTER we were seated. When we DID get service, we ordered the southwest egg rolls… and they arrived undercooked (chunks of corn were like little chunks of ice). My wife ordered the Chicken Crispers with the white gravy. I ordered the "Create-A-Combo" with the Half Rack of Baby Back Ribs and Garlic Lime Shrimp. The Shrimp were FROZEN in middle… I sent it back.
Her chicken was PINK in the middle. Before we could send THAT back they brought my plate back out, the cheese on potatoes was melted to the plate & toasted brown and the plate was hot to the touch… indicating THEY broiled the whole damn plate! As a result, those mouth-watering ribs they show on TV were dried out tough, and the bacon on the potatoes was burnt…
I asked for the manager and he kept saying "let me get you something else" despite being told repeatedly that "I'm Leaving, I lost my appetite". I attempted to leave, the runt manager chased me out front door apologizing profusely at the top of his lungs. How does that make a waiting customer feel? When they have to watch CHASING ME out the front door apologizing. And he couldn't even take a hint when I said "bug off... I'm not interested in your retail spiel".
He chased me all the way to the Walgreens' parking lot next door where I had to park. I was told that the bill was “taken care of”. I'd hope so, cause I damn sure wasn't planning on PAYING FOR IT. This marks my third trip to chili's since restaurant opened and the second time of three that I've either had either poor service or bad food OR both.
I PROMISE YOU, I will not be going back unless this company offers offering some sort of compensation for bad service received thus far. In fact... I wasn't even paying for TONIGHT'S meal. It was to be paid for on a complimentary gift card we received... This is the only company I know of that could SCREW UP "FREE". Oh well, I guess I got my money's worth.
LAND O LAKES, FLORIDA -- I have NEVER complained about service at a restaurant. Having served in one for 7 years, I am extremely lenient on servers. HOWEVER, tonight I went with 3 friends to Chili's Bar & Grill in Land O Lakes, FL hoping that they would redeem themselves for the prior 3 times I had HORRIBLE service there. After 15 minutes of being ignored, I let my server DJ know that we were ready to order. He then put his finger up at me (as if to say Wait) and then said, "Uh, just a minute."
He turned his head, but not before my friend on the other side of the table saw him roll his eyes at me. I then proceeded to tell the manager about the incident, and the manager copped an attitude with me also, alluding to the fact that people his restaurant never act like that (like I'm a liar). I was livid at this point, thinking in my head "These people don't give a ** that people like ME keep them in business!!"
Finally, the 1st assistant manager, Nick, came over and asked how our evening was going. I told him "HORRIBLE" and he offered me a free dessert. A free dessert? Really? After being made to feel as if I was the one who just cost my company lots of money and valuable customers?! Ugh. So, the waitress who took our table (who was JUST as bad as our first server) then brought this skimpy, sad excuse for a caramel apple shot (literally 3 ounces of a dessert for FOUR PEOPLE!)
That was it. They didn't take care of our bill; they didn't offer gift cards; NOT EVEN ONE PERSON INVITED US BACK. I mean, if companies are more concerned about taking care of their damn employees then taking care of the people that pay to keep them in business, then we're ALL in trouble. I shouldn't have had to pay for that experience, and they didn't even care about our contentment at the end of the day. I will NEVER go back there, and this is one of my ways of letting everyone know how crappy it was!
ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (See complaint "Chili's - Hoping for Better Luck Next Time.) The General Manager took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to used to try them again at a later date.
True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card. We are going to give them another try, and plan to eat in so that we can thank ** personally for his able handling of a difficult situation.
WEST LEBANON, NEW HAMPSHIRE -- I don't understand how a restaurant could allow employees to have their child there while they work. I believe as a customer it takes up a table and also it is neglectful of the restaurant and parent for the child safety. It's been bothering me for weeks now and still wondering if child service should be called. The food was slow to come out and half of it was cold. The waiter were more distracted from having the 4 to 6 year old boy brown hair blue eyes there and was taking orders and letting him practice, than waiting on customers.
WEST JORDAN, UTAH -- It's my birthday today and to celebrate it I wanted to go to Chili's - unfortunately my 6-year-old has been giving me hell today. So instead we got take out from Chili's. I've ordered take-out before at different restaurants and my food is always hot. So I ordered online. I go pick it up and I waited about 25 minutes - in that time two other ladies came in and left. Their orders were under 10 bucks but the one was offered a drink. I don't say anything and wait some more.
I check out my food. Of course it looks good. I asked before I paid if I could get a dessert since its my birthday. The lady said nothing about being on a list to get the coupon for a dessert. She said "ya sure - let me add that for you." Well she didn't. I pay and leave. I get home and start eating and everything is cold. I don't live that far from Chili's and like I said I've ordered take out before and it's always hot when I get home.
I call the headquarters for Chili's and the lady said, "oh I'm sorry on behalf of the store", which is fine but all she is going to do to fix this is send me a coupon. Maybe I don't want to go back there? So I feel like crap. I've had a crappy birthday. Thanks Chili's.
ALBUQUERQUE, NEW MEXICO -- One of the reasons people do not tip is because of the tipping game. Waiters and waitresses don't give a crap about the customers. It's all about kissing as much ass as possible in order to get the biggest tip. Chili's is all about the tipping game. This is an email I sent chili's:
“Your waitresses and waiters are rude! They treated my 79 year old father and I like crap. First the bill was set on the table BEFORE the food arrived. That's poor management. When the waitress set the bill on the table she looked at my father and said in a snotty voice, 'That doesn't include gratuity.' What a piece of **!"
"We decided not to leave a tip with such disrespectful attitudes. As we were walking out the door, and the waitress noticed we did not leave a tip, she looked at us with an evil, horrible, hateful look in her eyes, almost as if to say to us, '** you.' Chili's made me feel uncomfortable, unwelcome, and disrespected. I will never eat at Chili's again! You people need to get your act together.”
Saying Chili's Sucks is a gross understatement. Over priced food, rude wait staff and an all around bad experience.
AIKEN, SOUTH CAROLINA -- I live about 20 minutes from Chili's however my husband and I were on that side of town and ordered a to go order via the online ordering system. I ordered a soup and salad combo with a side of avocado with chips and salsa and a rib dinner. So we get home. No soup and no salsa and no avocado slices!! Are you kidding me? I looked in the bag and saw 2 styrofoam containers - just assuming they had correctly done their job and get home and the containers contain croutons and the other salad dressings! I had to drive back 20 minutes as hubby's food got cold and get it!! No apology! Very bad experience - have to drive back and forth to get my order done right!
YUKON, OKLAHOMA -- I was visiting from Texas and driving from Oklahoma City to Elk City. We stopped at Yukon. We decided to eat at Chili's for a nice meal. But when we got seated and gave our choices for the meal. A waiter dropped some plates and the food splattered on to my relative. She was wearing a new white shirt (mommy to be) purchased from a craft show. The food stained her shirt. We asked to speak to the manager. He made it clear he did not care about the customer. Now my relative isn't able to wear the shirt again!! We plan to never stop and eat at this Chili's again. Maybe if someone from Chili's should make this up to my relative one day.
ROCKY MOUNT, NORTH CAROLINA -- When we got to there, it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service.
He didn't apologize or anything, he just said "I'll cut your bill in half." I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table.
Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chili's in Rocky Mount, the customer service has been quite horrible and, they definitely need to considering hiring a new manager.