CLARK, NEW JERSEY -- I am a regular customer of Chilis and was greatly disappointed last night when my family went out with another family. Not only did we have to wait almost 2 hours, it was close to 9:00 when we got seated. Our kids were getting hungry and restless. When we got our food, the our four kids complained that the cheese pizza tasted different. They would know because they always order it. We told a waitress and she told us it was not cheese pizza it was a pita with provolone on top. My 7 year old literally threw up at the table.
9 Replies - Latest reply on 08/20/2011Add reply
After that we all called it a night. I am very dissappointed that OUR waitress didn't tell us anything about the kids' cheese pizza. Between our two families we spent about $130 so I expected good service.
CHATTANOOGA, TENNESSEE -- Tuesday, April 5th, 2011 around 4 P.M. five friends and I dined at the Chili's in downtown Chattanooga before heading to 6 P.M. meeting. A few open tables were open in the bar area and since we were pressed, time-wise, we chose to sit in the bar instead of a 10-15 minute wait. The server stood by each of us to take our order and none ordered alcohol. When she brought drinks, she sat all 6 drinks at the end of the table and pointed who got which. Silverware was tossed in the middle of the table. When the food arrive, she stood at the end of the table and told who to pass it on to. Our bills were placed in the middle of the table like the silverware and we had to figure who owed what. Then we discovered the 18 % gratuity. I had many pennies in the bottom of my purse which I scratched up to make the exact tip. We were in and out within 45 minutes, which was good, but the server made us feel unwelcome, never smiled or made any comments to welcome us or appreciate the patronage.
31 Replies - Latest reply on 04/06/2012Add reply
Does Chili's add 18% to groups of 6 or do they get upset with non drinking people in bar.
Not to bore you with a long story but I had the worst service every today and the sad part I never got me food my total bill was going to be close to 70 dollars I'm glad things are so good that you can piss off people. 3 Replies - Latest reply on 10/20/2010Add reply
Some cook spill the food or they drop it, pick that up and put it back on the plate, the managers they don't care, tell your friends do not eat there servers never wash they hands after smoked, is terrible. 8 Replies - Latest reply on 06/06/2011Add reply
MEMPHIS, TENNESSEE -- Lately the portions in Chilis have reduced a lot. Me and my wife are not very big eaters, a decent size burger will fill me up and my wife eats about half of what I eat, but our recent visit to Chilis has been disappointing. We ordered an appetizer and two entree's and still somehow we were hungry after we came back come. Our check was for $35 excluding tips. I had to wake up in the middle of the night to fix something to eat. definitely not value for your money and I would avoid Chilis in future and do not recommend.5 Replies - Latest reply on 09/06/2010Add reply
I am a traveler in Florida, a European businessman on vacation/ business, arriving from Europe waiting for a friend to arrive from New York at the Miami International Airport. I decided to catch a World cup game between Brazil and Ivory Coast at the Chili’s in MIA (Miami International Airport) ...while my friend arrived. I frequently visit this chain restaurant but I was appalled when arriving to this particular one. Looking at the menu with marked up prices I thought the food must be exceptional as compared to other national chili franchises. The service was horrible, order was incorrect, total was wrong, the greetings and attitude from the staff inappropriate and being that this is the hub for Latin America I figured it should have a nice modern feel. The Televisions were extremely outdated I was lucky if the game was in color, including one which was nonfunctional. To say the least I was disappointed with the service and amazed that this is good be one of tourist’s first experiences when arriving to the City of Miami. Well the only good thing to come out of this lunch was that the team I was routing for, Brazil won that day. Chilis, never again, in Miami or anywhere else!!3 Replies - Latest reply on 06/20/2010Add reply
ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (see complaint "Chili's - Hoping for Better Luck Next Time)
8 Replies - Latest reply on 05/15/2010Add reply
The General Manager (Wes) took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to use to try them again at a later date. True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card.
We are going to give them another try, and plan to eat in so that we can thank Wes personally for his able handling of a difficult situation.
Hoping for Better Luck Next Time
ROUND ROCK, TEXAS -- Yesterday (Mother's Day) after a day out with the family, we decided to make dinner easy and order some takeout from Chili's. It should be noted that we have ordered take out from them before, with mixed ... read full review3 Replies - Latest reply on 05/10/2010
1. SLOW service
2 Replies - Latest reply on 05/05/2010Add reply
2. COLD food
3. Long wait (over 90minutes for food)
4. Incorrect meal served.
5. Terrible tasting food
RIO GRANDE CITY, TEXAS -- My friends and I frequent our local Chilis at least once a week (if not more). We have had our problems with service, bad food, etc., but we were really shocked when the manager (the only female) accused us of lying to our waitress about an order that she took. When we called her on it she admitted that we had indeed ordered our drink from her (which she never delivered). She later tried to bill us for 23 shots (outrageous right!) she never delivered. She said she had served 23 shots and my husband told her she might have served them but had only served us 15! Where did the other 8 shots go - to the guys she was flirting with? What really ticked me off was when a waitress told me later that she said she didn't like me!
4 Replies - Latest reply on 03/08/2010Add reply
She is not there to like me instead she is supposed to keep the customers happy, but she certainly is out of place talking about a customer to the staff!
ARLNGTON 22041, VIRGINIA -- I visited Chili's Restaurant today for lunch, Curbside To Go for the first time. Since it was my first visit I ordered the half rack of ribs and the grilled salmon, with two sides, loaded potatoes and broccoli with carrots. The potatoes were made from instant mash potatoes and they were not tasty. The ribs were crispy, but far too overcooked and dry. Well, that was approximately three hours ago and I am still feeling ill from the food I consumed there. Needless to say that I did not finish it and I will not patronize them again. 14 Replies - Latest reply on 12/30/2009Add reply
December 21, 2009. Just left Chili's restaurant in Cinco Ranch, Katy. Texas. No one would wait on us. They wouldn't even take our drink order. Finally got a drink. Worst drink I ever had plus my husband hates diet coke and they served him diet coke. He did not order diet coke. My Margaritas was the worst ever. At least the food was good. Will stick to carry out from now on. 9 Replies - Latest reply on 12/22/2009Add reply
TAMPA, FLORIDA -- My wife and I went to the Chili's in New Tampa Sunday night at around 7pm. After waiting 20 minutes for a table for 2, we see tons of empty tables in the place and wonder why we had to wait. Then our server was just slow with service and ignored us. Brought desert out and never cleared the dinner plates off the table. Then when it came time for the check, she would walk right passed it with the C. C. sticking out of it, and this is 5-10 minutes after it's been sitting there. Then 10 more minutes pass by and a new waitress comes over and cashes us out. Our whole visit was dragged out, slow and not very well taken care of. You'd think with all the complaining these food joints are making, about hard economic times they'd take care of the customers they do get. But no. Visits like this really make me mad because they think people's time grows on trees. Makes me wish I had done fast food and saved a lot of money, or just cooked at home. Not worth the time & money for a visit like that. 2 Replies - Latest reply on 11/16/2009Add reply
I've seen cooks sneeze in their hands and make salads, drop cooking supplies on the floor pick them up and keep cooking, take dirty forks and knives and just hosed them off and sanitize them. There's bugs that fly around a lot of the food and roaches are often seen around the soups and salads. 8 Replies - Latest reply on 08/29/2009Add reply
My family visits this restaurant quite frequently and I recently was shown a picture of a current worker placing her "rear-end" in the ice machine used to make drinks. This is completely unacceptable behavior and I am taking the neccesary steps to to make this situation known to the company. I felt it was my duty to put this review online for others to see. 30 Replies - Latest reply on 08/17/2009Add reply
ALAMOGORDO, NEW MEXICO -- Last night (7/1/09) my wife and I went to the Chili's here in Alamogordo, N.M. to eat dinner. She ordered the chicken crispers and was very satisfied with it. I ordered the half rack of ribs with black beans. It was only 5 small ribs (when I cut them apart) and a VERY small bowl of black beans. It cost about $10.00 and could barely fill up a small child! What a "rip-off!" I want to tell everyone to NOT order the half rack of ribs if you are very hungry.
6 Replies - Latest reply on 12/26/2009Add reply
They could have at least gave me some salad or fries with the meal.
CARSON CITY, NEVADA -- I had one good take out experience, so I went back. I guess the first time was a fluke. I called ahead, but the take out clerk was too eager to get back to the back room gab fest to put in my order before I got there. Then my order was done and it just sat around until it got cold. 1/2 hour after arriving at the time I was told, I got my order only to get back home and find it totally cold 5 minutes later. The workers were clueless, the manager was clueless. Nobody would fess up to knowing anything.
6 Replies - Latest reply on 01/02/2009Add reply
Well, as I told the manager, at least I'll NEVER have to worry about any Chili's poor service ever again.
So today I went to chili's for lunch, and I got the 12 ounce Cajun ribeye. It was brought out in a timely matter. But I started cutting in to it I noticed the steak itself was mostly fat Each piece I cut in to was just fat. So I told my server about this and she said she would bring out another steak,. I got another steak and this one was not much different a little bit more meat then the other one.
26 Replies - Latest reply on 12/01/2008Add reply
the manager kept coming by and asking me if everything was ok if he could get me something else, because he saw me digging the fat out of the other steak but I didn’t want to give them any trouble so I just finished as much of the steak as I could everything else was fine, the sides were perfect. the waitress was very nice and gave me refills in a timely matter.
The staff kept coming by and asking us if we needed anything I give them props for effort. But for 15 bucks they need to get better steaks with less fat.
OCALA, FLORIDA -- Chili's in Ocala Florida has a food take out service, on the menu is a phone number. When I called it the phone rang 3 or 4 times and then cut off... with a beeping sound I never heard before. However I tried several times with the same result.
4 Replies - Latest reply on 07/03/2008Add reply
I finally had to go to the Chili's in person and order and wait approx 20 minutes to pick up my meal.
I think a take out service should answer the phone, that's not asking too much...