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1.2 out of 5, based on 40 ratings and
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Comfort Inn, Fairfield, NJ deficiencies
Posted by on
FAIRFIELD, NEW JERSEY -- Please note the following I sent to Choice. To date I have not received an explanation or advice as to corrective action other that "we will take it up with the hotel management."

am taking this opportunity to contact you via Email concerning issues we have with a recent stay at one of your locations.

Because of a funeral for a close relative, I made reservations for 3 rooms and recommended to other relatives your Comfort Inn in Fairfield, NJ as a place to stay, since we were all from out of the area.

Your rooms were apparently recently renovated and were basically clean and overall comfortable, however there were other annoyances that just seemed to not be correctable by the staff. This also included a language barrier since it seemed that the entire staff were not too conversant in the English language and sometime it was very difficult to get them to understand.

In any event, one of the rooms did not have regular cofffee or cups available to make coffee (although this is advertised as one of the amenities). The party in this room (which happened to be the widow of the deceased) notified the front desk at least twice during the 4 days they were in this room, but the situation was never corrected.
(according to the card in the room, this action alone would warrant a free stay, but we never asked for it since that was not our desire, we merely expected that corrective action would be taken as is done with most other hotel chains).

Also one of the rooms had a comment card for the guests to fill out, but upon opening this card, it was found that other guests had commented back on November 25, 2004 (again our stay was February 16,
2005 onward). I only presume that guest complaints are not taken seriously or important enough and usually are ignored. What is the purpose of these cards?

The TV Guide in my room was for January 23-29. We used the room February 16 onward. One of the other rooms had a TV guide for around February 3 or so.

The mattresses on the beds were extremely hard and rather uncomfortable. We had to get a foam pad for the top of the mattress for my elderly Mother in law.

Used towels were removed from the rooms, which was fine, but they were not replaced. My room had a bottle of shampoo for the guests, but the bottles seal had been broken, so apparently this was never replaced. Used soap was removed every day and new soap replaced. If the hotel wants to save money, why don't the leave the used soap in the guest's room for the duration of their stay, unless it needs to be replaced as is done by most hotel chains.

My room key was deactivated on 2 occasions. When I asked why this would happen, I was told in broken English that I was too far away. To this day I cannot figure out what this means. Was my question misunderstood, even though I asked it a couple of times, or was this actually the thinking of the indiviual at the front desk. The deactivation of the room key also happened to others in our party on a couple of occasions. Is there any real explanation for this? I have never had this happen before with the other hotel chains that we have used, including former business travel.

Speaking of the front desk, on one of my visits to it, one of the 2 individuals tending the front desk station, had his head down on the desk sleeping.

The breakfast room was another situation. One day I went to get orange juice only to find out that it was empty. There was no apparent attendant available to advise. The following day, I again went to get orange juice and much to my surprise, Apple juice came out of the juice dispenser. This day there did seem to be an attendant wiping down the counter, but she was rather busy conversing in a non-English language with some apparent friends who stopped by for breakfast. I doubt that they were hotel guests.

On another occasion, one of the parties that I recommended the hotel to, tried to check in a couple of hours early, before they were to go to the funeral home, but were told that early check-in would cost an additional $10.00 (U.S. Dollars). Is this standard for all Choice Hotels? I have never run into this with other hotel chains, and never had a problem checking in early provide my room was available. Presumably the room was ready and available, since they wanted to charge the $10.00.

Other annoyances, include using dry cleaning bags to line the waste baskets (or not line them at all). One room had a broken suitcase stand that could not be used.

On the day we were to check out, but before we had checked out (this was around 9:30am) we were visiting another room and upon returning to our room, found that beds had already been stripped, towels taken, etc. I could't believe this as a final insult be fore we leave. Every other hotel I have stayed at over the past 40-45 years, never start preparing a room or stripping it before the guest has checked out.

All in all, I will never recommend to anyone to stay at Choice hotels. This was not a vacation stay, and all we were asking for were basic accommodations, but it seems that a lot of things need to be improved at this location. I am not communicating directly with this hotel, since it is obvious that attention would not be paid to my comments.

I would certainly appreciate the courtesy of a response and explanation as to some of my questions.

This email was cleaned by emailStripper, available for free from http://www.papercut.biz/emailStripper.htmam taking this opportunity to contact you via Email concerning issues we have with a recent stay at one of your locations.

Because of a funeral for a close relative, I made reservations for 3 rooms and recommended to other relatives your Comfort Inn in Fairfield, NJ as a place to stay, since we were all from out of the area.

Your rooms were apparently recently renovated and were basically clean and overall comfortable, however there were other annoyances that just seemed to not be correctable by the staff. This also included a language barrier since it seemed that the entire staff were not too conversant in the English language and sometime it was very difficult to get them to understand.

In any event, one of the rooms did not have regular cofffee or cups available to make coffee (although this is advertised as one of the amenities). The party in this room (which happened to be the widow of the deceased) notified the front desk at least twice during the 4 days they were in this room, but the situation was never corrected.
(according to the card in the room, this action alone would warrant a free stay, but we never asked for it since that was not our desire, we merely expected that corrective action would be taken as is done with most other hotel chains).

Also one of the rooms had a comment card for the guests to fill out, but upon opening this card, it was found that other guests had commented back on November 25, 2004 (again our stay was February 16,
2005 onward). I only presume that guest complaints are not taken seriously or important enough and usually are ignored. What is the purpose of these cards?

The TV Guide in my room was for January 23-29. We used the room February 16 onward. One of the other rooms had a TV guide for around February 3 or so.

The mattresses on the beds were extremely hard and rather uncomfortable. We had to get a foam pad for the top of the mattress for my elderly Mother in law.

Used towels were removed from the rooms, which was fine, but they were not replaced. My room had a bottle of shampoo for the guests, but the bottles seal had been broken, so apparently this was never replaced. Used soap was removed every day and new soap replaced. If the hotel wants to save money, why don't the leave the used soap in the guest's room for the duration of their stay, unless it needs to be replaced as is done by most hotel chains.

My room key was deactivated on 2 occasions. When I asked why this would happen, I was told in broken English that I was too far away. To this day I cannot figure out what this means. Was my question misunderstood, even though I asked it a couple of times, or was this actually the thinking of the indiviual at the front desk. The deactivation of the room key also happened to others in our party on a couple of occasions. Is there any real explanation for this? I have never had this happen before with the other hotel chains that we have used, including former business travel.

Speaking of the front desk, on one of my visits to it, one of the 2 individuals tending the front desk station, had his head down on the desk sleeping.

The breakfast room was another situation. One day I went to get orange juice only to find out that it was empty. There was no apparent attendant available to advise. The following day, I again went to get orange juice and much to my surprise, Apple juice came out of the juice dispenser. This day there did seem to be an attendant wiping down the counter, but she was rather busy conversing in a non-English language with some apparent friends who stopped by for breakfast. I doubt that they were hotel guests.

On another occasion, one of the parties that I recommended the hotel to, tried to check in a couple of hours early, before they were to go to the funeral home, but were told that early check-in would cost an additional $10.00 (U.S. Dollars). Is this standard for all Choice Hotels? I have never run into this with other hotel chains, and never had a problem checking in early provide my room was available. Presumably the room was ready and available, since they wanted to charge the $10.00.

Other annoyances, include using dry cleaning bags to line the waste baskets (or not line them at all). One room had a broken suitcase stand that could not be used.

On the day we were to check out, but before we had checked out (this was around 9:30am) we were visiting another room and upon returning to our room, found that beds had already been stripped, towels taken, etc. I could't believe this as a final insult be fore we leave. Every other hotel I have stayed at over the past 40-45 years, never start preparing a room or stripping it before the guest has checked out.

All in all, I will never recommend to anyone to stay at Choice hotels. This was not a vacation stay, and all we were asking for were basic accommodations, but it seems that a lot of things need to be improved at this location. I am not communicating directly with this hotel, since it is obvious that attention would not be paid to my comments.

I would certainly appreciate the courtesy of a response and explanation as to some of my questions.

     
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bruce2954 on 2011-03-01:
It was clean, so consider yourself better off than at a lot of places.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Scam - Took Our Money and No Reservation When We Arrived
Posted by on
Rating: 1/51
ECONO LODGE NEAR CHIPPENHAM HOSPITAL, VIRGINIA -- Made a reservation 3 weeks ahead of the date of arrival and received a confirmation after they took the payment from credit card.
Arrived at the hotel on the day of stay and there was no reservation. They said the ownership had changed and the new owner had no information of the reservation. Would NOT accept/honor the print out of the confirmation. Asked us to deal with Choice Hotels
When we called Choice Hotels, they claim they have nothing to do with the issue and are redirecting us to the Manager of the hotel. The same manager who refused to honor the reservation in the first place.
WHAT A SCAM - avoid Choice hotels. If they can advertise their name, collect $$ and give you a confirmation with their name on it - but then claim they have nothing to do with the whole transaction, it is a SCAM.
     
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Don't Trust Their Mobile Website for Booking, or Them to Make It Right.
Posted by on
Rating: 1/51
NEWPORT, OREGON -- Good for the price, however: Don't trust their mobile website for booking, and don't trust their corporate people to make it right.

I booked a stay for the following weekend, in February. I had paused in the middle and went back to complete booking, and I noticed that when it was done that it had reserved my stay for the current evening, which was totally wrong. I assumed that it was because I had paused in the middle, so I canceled the reservation, and then started to do it over again from scratch: I picked my dates, it showed me results, I picked out my rooms, and then completed the process. I don't check my email very often, so I didn't even think to look, and just trusted that the website did it correctly.

When I went in that weekend to check in, they couldn't find my reservation. I gave them my information and they looked it up and then told me that they marked my reservation as a no-show as it was for the weekend before (the day I booked the stay) and that I needed to call corporate to try to seek a resolution. She said that some others had the same issue. Luckily, she was able to get me the space I needed, and then honored the original rate.

I called Choice Hotels customer service to see what they would do about refunding the room that their website mistakenly booked me for, and they sent me to an escalations person who entered a case for me. He was impatient and rude and it was apparent that he had no idea was asking for. I got a letter about 5 days later saying that they researched it and there was nothing they would do, even though I had paid double for the same reservation.

I called and explained to someone, and she told me that the network engineers were able to pull screenshots of my reservation as it was being made and that there was no indication that there was a problem with their website, so I was at fault. She said that the date that I made the reservation was what it showed in the dates field. I seriously doubt that they have screenshots, but even if they did, how would they be able to see a JavaScript issue based on that alone?

I am so angry that this is the best that they could do and I swear to God I will never stay at a Choice Hotel chain again and I will spread this message to every single person I know for the rest of my life, as well as posting this review on as many review websites that I can. What a bunch of jerks.

The staff at the Econo Lodge was very nice, however, and the value is good, assuming you don't experience the same thing as me and have to pay twice.
     
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Soaring Consumer on 2014-03-18:
You might be able to dispute the charge with your card company.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unprofessional and Deceiving
Posted by on
Rating: 1/51
ARIZONA -- This company and their promotions are empty marketing ploys. Their customer service is deplorable with representatives openly aggressive and rude. Do not fall for their advertising which states that 2 night stays in one of their participating hotel/motel will get you a free night stay. I have been a member with them for many years but stopped bothering with them a few years ago. I had forgotten why.

I booked a room with a Comfort Inn this month and was told to use my membership to get a free night. We stayed at their hotels for three nights but the first night was the day before the promotion started. I went online and did not see our stays listed so I called them to discuss the issue and the promotion. They stated that the nights would not count unless you book the nights online or through their representatives. In addition, I had to register before the staying at the hotels for this promotion and I was not registered by their representative when I called the first time. It does not count if you walk into the hotel/motel and rent a night from the front desk. Are you kidding me?

When you are traveling you do not always now where you will be stopping for the night. In addition, my name was hyphenated when I got married. I told them to change my name and they refused without my sending a copy of my marriage certificate. Really?????!!!!!! My major business credit cards didn't ask me to see that. Their song and dance is that they are protecting me. Oh sure.............with those big promotions you have. I told them I wanted to talk to a supervisor because I am surely not sending my marriage certificate. Now the fun began.

I got a string of rude representatives and was told a supervisor wouldn't call back for 2 days. I cancelled my account and requested a letter stating it was cancelled. You would have thought I asked for this representative's first born child. Do yourself a favor and do not do business with this company. I am not sure where they are from and what they are about....but they are certainly not about catering to their customers and using policies and promotions that are not deceptive. In the end the $80-100 for the free night might cost you exceedingly more.
     
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FoDaddy19 on 2013-09-13:
I don't see what they did wrong. If you booked your stay before the promotion started then obvously you wouldn't be entitled towards getting credit towards it. It's also your responsibility to register for the promotion, it also states on their website that you have book online to enroll the promotion

"•
Register before your first trip at ChoiceHotels.com to earn unlimited free nights


Book at ChoiceHotels.com or 800.4CHOICE and after your second qualifying trip with arrival between September 5 and November 13, 2013 you’ll receive enough Choice Privileges® points to redeem for a FREE night at over 1,500 hotels
roguetucker on 2013-09-24:
Amazing to me that you do not see what they did wrong. No one was talking about the rental before the promotion. Maybe you should read the comments again. There is plenty wrong with this company and I do not stand alone in the complaint department. Most of us are not on their website daily looking for the promotions. When you are traveling you are driving in a car, pull up to a place to stay and should be able to register for the promotion at the hotel. Membership means nothing with this company. Being a member should include the benefit that automatically qualifies you for the promotion . Most companies accommodate their customers with promotions when they walk in the company/hotel etc.. They don't make them jump through hoops like this company. There are plenty of hotels/motels out there with programs and promotions that are more customer friendly than this company. Go elsewhere.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Useless Guest Relations Service/ Awful Company!
Posted by on
Rating: 1/51
CORPORATE OFFICE, AZ/ WISCONSIN DELLS ECONOLODGE H, ARIZONA -- Room #251 in the Econolodge, Wisconsin Dells has bedbugs. Even after taking some of the bedbugs up to the front desk and immediately packing up to depart the disgusting hotel, the manager will not issue a full refund of our room charges. I have spoken to Choice Hotels Guest Relations three times now. I was told that the owners of the hotel property would be calling me within the next 72 hours. It's been a week -- no phone call or message from them.

I cannot believe that Choice Hotels has no say in resolving this dispute. Choice, as well as the owners of the filthy property, should be ashamed and embarrassed to subject hotel guests to sleeping with bedbugs! They should have immediately reversed the charges on my credit card, and even tried to go above and beyond that to satisfy a disgusted and horrified guest, who had to disinfect luggage and take our clothes to a laundromat to keep the creepy-crawlies from entering our home.

The bottom line is this: the owners are in denial. They claim to have checked the room and have given it the "all clear." I bet they didn't use a professional inspector -- they probably told some poor maid to go check. They couldn't care less, as long as the money for the room keeps coming in. The General Manager still expects us to pay $50% of our room charge to sleep in a room with bedbugs! ABSURD! I won't pay a dime to be subjected to sleeping with bedbugs crawling on me at 5:00am! Would you PAY ANYTHING to sleep in a bed with bedbugs?!? Show me the professional's inspection papers that say, "no bedbugs present." I captured several bedbugs, took them to the desk as proof, and I bet that the manager or owners never saw them. I went home and researched 'bedbugs.' It certainly WAS bedbugs!

Can't get this dispute resolved to my satisfaction through the hotel management or Choice Hotels. Nobody really cares at this company. Choice doesn't care that this hotel is overrun with filth and bugs. The owners don't believe that they have bedbugs. BEWARE to anybody seeking a decent hotel! Stay away from Choice Hotels at all costs, unless you have stayed at a particular hotel before.

What a disgrace! Worst hotel experience of our lives! Best Western, Wyndham, Marriott, Club Carlson, and Hilton here we come! Ya get what ya pay for....... and more (bedbugs!)
     
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Soaring Consumer on 2013-08-01:
Contact your credit card company and dispute the charges.
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Stay 2 nights, Get 1 Free Program & Rodeway Inn in Cadillac Michigan
Posted by on
We just returned from a ten night vacation, stayed at Choice Properties for eight nights, and got the free two nights. However, after staying at Comfort Inns, Comfort Inn & Suites, Quality Inn & Suites and paying between $99 and $161 a night, we were rewarded with an itsy-bitsy Econo Lodge (which was clean, and we figured OK, it's free), but then a DUMP of a Rodeway Inn in Cadillac, Michigan. I have never seen such a dump; the cleaning staff with their cleaning carts was hanging out, smoking at the front entrance at 7:30 pm, and still hanging out there (without carts) at 9:30 pm. From some of the reviews I have read, they apparently live in this dump. The rooms are dark and dingy, toilets do not flush properly, and there was a dirty shirt hanging on the back of our bathroom door (and they cleaned this room?), and the entire place smelled of mold and mildew. We went to the breakfast area to warm up some pizza (as the promised microwave and refrigerator never arrived to our room) and the microwave was the grossest, dirtiest microwave I have ever seen; completely coated with food, grease, grime . . . . and they were expecting guests for breakfast the next morning? There were cigarette butts all over the property (probably from the "cleaning" staff), some of the rooms had the windows broken out; you could reach right into a room (not that anyone would really want to break in, we wanted to break out). I have sent three e-mails to Choice Hotels about this property and telling them how cheated I feel with this program, and I received two responses that this would be reviewed and I would receive a response in 72 hours -- it has been one week and I have not received their response, and one e-mail was returned stating the box is full. Yet, I receive almost daily e-mails from Choice requesting that I open a credit card, and bragging about their reward programs, etc. I have never had a problem with Choice Properties in the past, but I seriously doubt that I will stay in one again because that they would even consider listing the DUMP in Cadillac as one of their properties, plus their lack of response to my complaint.
     
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madconsumer on 2011-08-06:
very helpful review!
oldisgood on 2011-08-06:
I use the rewards program all the time and you have your choice of all choice properties. If you choose Econo Lodge, that was your doing not theirs. If you only had the 8000 points then either accumulate more points in the future for a higher priced hotel or choose another 8000 property in the Choice group. I do it all the time and have never been disappointed, however I do not do Econo Lodge, I do Comfort, Quality and SleepInns.
jktshff1 on 2011-08-06:
I do the same oldis...
mcjmh on 2011-08-06:
Well, I still think if you are staying in the higher priced hotels, your reward points should equal that, especially when they state stay two nights, get 1 free. For the Econo Lodges and Rodeway Inns, the plan states that you have to stay two consecutive nights two separate times to get the free night. Therefore, if you are staying at the higher-priced hotels, you should receive enough points to stay in the same type hotel you are staying in. The plan is stay two nights, get one free. But, my biggest complaint is the condition of the Rodeway Inn in Cadillac. As stated in my post, the Econo Lodge was small but clean, and it was free - therefore we were OK with it. However, it was the condition of the Cadillac Rodeway Inn and the lack of response to my complaint that I am really concerned with. I think if any of you would see this property, you would agree . . . it is a total DUMP, and I cannot believe that it is a "CHOICE" property. I don't know the process of becoming a "CHOICE" Property, but I would think there would be some guidelines that must be met and followed, particularly cleanliness! Obviously NOT. I am normally not one to complain, however, this place should be closed down.
olie on 2011-08-06:
I agree with OP. If you're earning rewards on the higher-priced properties, you should receive similar priced rewards.

We use Marriott Rewards and have never been disappointed in either the hotels or the reward properties.
mcjmh on 2011-08-08:
I received a letter in the mail today regarding my complaints, called the toll-free number provided, and my 8000 points were credited back to my account for the night in Cadillac, MI and they are investigating this property (Rodeway Inn in Cadillac, MI). :-) The very-nice customer rep apologized and stated that although an e-mail is sent out stating they will respond to a complaint within 72 hours, this is almost impossible. I am relieved that this property is being investigated, and I feel confident that it will no longer be a "CHOICE" property, (no human being should ever stay in this DUMP)and getting the 8000 points back was a bonus that I was not expecting.
mcjmh on 2012-04-21:
As a follow-up to my original complaint, we used our reinstated points for a free night at Comfort Inn in Iron Mountain, Michigan. Absolutely no complaints about this hotel
mcjmh on 2012-04-22:
I would like to state that I am still disappointed that the "investigation" of the Rodeway Inn in Cadillac, MI apparently has not happened, because if they had investigated it, they would NOT put the Choice name on this dump. Really, it should be condemned. It leaves me a little hesitant about staying in any Choice property in the future.
trmn8r on 2012-04-22:
This is an old review with a recent update by the author.

I'm arriving to the party late, but this seems to boil down to the importance of researching a property regardless of branding. Looking at the reviews on TripAdvisor, it is hard to believe anyone would stay here after reading about the place. Sounds like a real dump, with management that doesn't care or can't afford to make sorely needed improvements.
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It Is Not What You Think
Posted by on
RALEIGH, NORTH CAROLINA -- One would think that if you made a reservation with the Choice Privileges Member Reservation line that the Choice corporate offices would have on an ongoing basis checked to see if their hotels were up to par. I stayed at Econo Lodge West for a length of time on and off. With my last visit I was in a room first that a pipe burst and my clothes and belongings were soaked. I washed them and was switched to another room. Then another room A suite. I was bit about 75 times by something which turned out to be bedbugs. I was still trying to get along--I was switched temporarily to another rm in which I was bit again.

The on site owner/manager does not speak English so he evidently did not understand that bombing the room and spraying my belongings with the store bought insecticide would not kill the bedbugs. I went back into the room did not even sleep on the bed and I was bitten many times on the sofa. I have had chemotherapy so I have a port in my chest. The bedbugs loved to suck their since it was a convenient blood source. Again I was moved--into a room next door that was an office for a security company and a maintenance service.

Very interesting setup in a hotel. I did not want to take the bugs to another hotel so I moved my body and my work into the office that had portable heaters (the unit in the wall blew the breakers), and no bed. I waited over a week for the hotel to treat the room that I was in. No response. Then I said that I called Choice Hotels. The hotel called the police and told them that I called Choice Hotels on them. How dumb is that. The hotel wanted the police officer to tell me that I have to leave the next day. That is a total waste of taxpayers money. It is like calling 911 because your fast food order was not correct. I left the next day but I too several pictures of what was in the OFFICE. How funky is that a maintenance service, security service out of a hotel room. Do the Korean people operate the other businesses. Who is to say. But upon checking and after I called the health dept and inspections. I found out the hotel has been operated for almost two years without a lodging permit and a privilege license. The deception is ONE would think that Choice International would care about that issue. Since they too have collected money from a hotel that did not have a permit.

I have over 1200.00 in medical bills, my piece of my luggage was thrown out, my other property is still there untreated, they billed me for 9 days in a room that I was not in and did not even put THE OFFICE on the bill. Yet Choice corporate office does not feel as if they have any obligation to treat me like a valuable consumer. Their response was that Choice International is like a reservation center they do not own nor operate any hotels. Each is a franchise and they handle their own issues. I called Choice International to make a reservation, My incorrect folio is posted under my choice privileges rewards number incorrectly, the hotel Now because of me has a transitional lodging permit, no health grade has a few months to come up to code. Yet Choice corporate still lets them operate as usual...taking reservations. The health dept. told me that they shut down six rooms prior to me calling for bed bugs. One above my room. Yet the hotel does not feel obligated to reimburse me for my losses or better yet give me every dime back that I paid to them because guess what they did not have the most important documents needed to collect any money as a hotel.

I am very disappointed in Choice Hotel International. Usually large chains franchised or not would responsibly address the issue. I have emailed all of the executives about the issue --no response. What a wonderful company. You are on your own when staying at a Choice Hotel. Econolodge West, Raleigh, NC is not alone but the main problem is that the manager is from Guatemala, speaks English but in my opinion does not fully understand it yet he is the one that speaks to the onsite owners that do not speak English. They speak Korean. In America things are done a certain way. One does not ignore bedbugs. And secondly abide by the law. I am very disappointed.
     
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Anonymous on 2009-03-24:
Bed bugs live in the mattresses. They can live a long time without food. The only way to get rid of them is to get a new mattress.
Anonymous on 2009-03-24:
They can live up to a year without food and once they get in the furniture and crevices in the walls it is hard as h@ll to get rid of them.
Anonymous on 2009-03-24:
Interesting zzrokk.. Sounds like one of your X's? :) I'd be willing to wager 20 bucks that old_fart has a canister lying around in his garage outlawed in the 70's that would totally and completely annihilate those little critters.
Anonymous on 2009-03-24:
You make a good point, Crabs.
Some DDT from back in the 70's would take care of those things.
saj80 on 2009-03-24:
It's called EconoLodge for a reason.
Soaring Consumer on 2009-03-24:
If they aren't licensed, they should not be allowed to accept guests. End of story.

I highly recommend contacting state officials and get them shut down.

I also recommend suing in small claims court for the financial damages that resulted because of your stay and for a refund of the room, as you needed additional medical treatment and you weren't given a suitable room. I definitely would not take this lightly; if I was in your situation, that is what I would do.

Information about suing in the North Carolina small claims court can be found here:
http://www.nccourts.org/Courts/Trial/SClaims/Default.asp
bruce2954 on 2011-03-01:
If you had cancer before, you shouldn't have stayed in a room where insecticide was recently sprayed because you were breathing dangerous fumes.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Does Not Honor Their Promotions
Posted by on
Rating: 1/51
CALIFORNIA -- I have been a Choice customer for many years. I have been signed up for their "Privilege" promotion numerous times to obtain free hotel stays when I have stayed for two paid nights. They have started to require their customers to re-sign up each time there is a new promotion by reading through endless "rules" and checking a box which does not appear on their phone app. When I contacted the company to report that I had not received my promotion nights they agreed to give me one night as a courtesy but no more. After talking to three different people I find that they really don't care. This is a matter of honesty and integrity. They just didn't exhibit those things in my dealing with them. They will refuse to honor their promotion rewards over a technicality.
     
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jktshff1 on 2014-06-12:
Reading the fine print is the customer's responsibility. I have not had any pronlems with Choice after using them for many years.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They Take Away Points If They Feel Like It
Posted by on
Rating: 1/51
CHARLOTTE -- I contacted customer service because I was missing points from a recent stay. They are such IDIOTS that they TOOK AWAY points that were ALREADY POSTED on my account. They said because it was my name instead of My Husbands. BUT when you check into a Hotel at 11 at night and hand them the Rewards Card-- they should put my husbands name on the bill. BUT I DID have THOSE points from months ago. They took it away and their customer service makes you hold on for forever and DOESN'T TRY to help YOU. I AM SO DONE with CHOICE-- NOT WORTH IT AT ALL.....
     
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Forget Choice Rewards
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Rating: 1/51
ALBUQUERQUE, NEW MEXICO -- We joined the club at the Comfort Inn in Alburquerque in 2012. We ended up staying 12 nights in a row there. The manager thought that for sure we would get some nights free....not so.

The hotel was great so we "Wrote it off" and went on our merry way spending another 2 nights on the way back to Michigan. Since that time we have stayed another 12 nights in 2013.....and we have a total of 27000 points. We are out of Michigan and were thinking about 3 days here in a place called Birchrun. Know how many "Free" nights we can get after staying more than 24 nights with this program??? One (1), uno..... Oh well, if you want a good program go with Marriott....that's our cut at this.

We honestly do like Comfort Inns....its just the Choice Hotels thing that needs fixing. We have been told by several managers at the places we stayed that something isn't correct....people should be getting getting a free night after 3-5 nights.

As for the guy getting all the free nights.....must be getting some from those of us writing on this blog!!! Happy 2014!!!!
     
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FoDaddy19 on 2014-01-06:
This is how the program works (as I understand it).


It doesn't matter how many consecutive nights you stay. What counts is the number of non-consecutive nights.

So that 12 night stay you had only effectively counts as one stay as far as the promotion goes

The 2nd 12 night stay again, only count's as one stay per the promotion

So at this point you have two non-consecutive stays, which yields a single one night free stay. So you go what you were entitled to per the promotion.

If you had broken up those 12 night stays so that they weren't continuous stays, you would've earned more free nights.
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