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Choice Rewards Program Is Useless
Posted by Brokerbob51 on 08/17/2008
JAMESTOWN, NEW YORK -- If you are unfortunate enough to spend your hard earned travel dollars with Choice Hotels in hopes of getting their reward points for a free night somewhere, forget it. Once they have you they throw out points that essentially about as useful as a congressman. You cannot redeem them at most hotels, even though their web site indicates they are available for the rewards program. I am learning though that these programs, especially Choice Rewards, are lawyer havens of the worst kind.

Their hotels are, for the most part adequate, but they value you as a customer, as much as politicians value integrity.
     
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Posted by Anonymous on 2008-08-17:
I take it from your two derogatory comments that you are not a fan of Choice Hotels, or our political system.
Posted by Anonymous on 2008-08-17:
This review is useless without details. just hyperbole.
Posted by oldisgood on 2008-08-18:
I have used Choice Hotels and have gotten free nights with the Rewards program for 5 years now. I think the program is great and have never had a problem redeeming for a free night. Maybe we need more information. It seems something may be missing.
Posted by Ritchie107 on 2010-08-02:
I manage a choice hotel. So I know how it works.

Like airline industry, there are limited seats (rooms) can be given for free.

If more people have reserved using choice points, you will have difficulties reserving a room for that particular night.

Moreover, not that hotel is giving for free, that particular hotel is getting money from choicehotels (corporation). So it really doesn't matter whether you stay there by paying or by using points.

I do not see a reason why you are unable to use your points. Just call the 800 number or go online to choicehotels.com and do it!
Posted by JOHNBOY on 2013-01-19:
They are usless. I've made resevations with my points and even had aconfomation of reservation then they notify methat the points required have changed and would honor my resevation. In that time my time limit expaired and I lost all accumulated points. I have nver stayed on points. its almost imposible
Posted by Extended Discrimination on 2013-06-13:
Choice Rewards is a hoax. Get this... stayed in an extended stay hotel... if I had gone to one of their hotels and stayed 2 nights then checked out and then checked in there again or gone to another of their hotels, I would get 1 night free for 4 nights essentially.... but... I am at an extended stay hotel.. not a hotel that says stay 2 days and check in elsewhere... BUT EXTENDED... and they now tell me after 36 days of same hotel... you know what I get??? You got it... I get 1 day after I move out... What the what... And if you are really lucky you get to deal with a female named Kyra at the Choice Rewards. I understand that the New World Order is looking for a compliance officer.. Kyra.. the job is yours hands down.
Posted by Kayn on 2013-08-28:
When some CP members call to make a reservation they usually think that all hotels are available for the same amount of points and they want the best hotel for just 6,000 points, come on!, or the stay two separated nights at any econo lodge spending around U$ 45 each stay and they think they have enought points to get the next night for free at Cambria Suites, I just put muted on the phone and I laugh at them, they think they are so special!
Posted by Ken on 2013-10-06:
I stayed a total of three nights, two different trips at their nicer Cambria Suites. This earned me enough points to stay in their dumpiest properties in crummy, out of the way locations. My next Choice is to stay elsewhere. Marketing rip off.
Posted by JCon on 2013-10-16:
My last (and ultimately last with Choice Hotels) experience was with a Comfort Inn that I booked with a non-refundable rate. I was ultimately unable to show up and they refused to give me my points even though I paid for the stay. I find this to be a ridiculous policy. If you pay for the room, you should earn the points regardless. I have since cancelled all existing reservations with them and will no longer use Choice Hotels. So long CH's!!!!!!!!
Posted by tom atkinson on 2013-11-21:
We stayed a night at one of there hotels and they told us about the choice privileges program. we joined and they told us if we stayed another night before a certain date in November we would get a free night .I called in for the free night and they told us we need two nights in a row. They didn't tell us that to start with. When you call in they act as if they could give damn. We will not be staying at there motels again!!
Posted by Kevin Kinsella on 2013-11-23:
I have the same complaint. I joined the Choice Hotels rewards program because of their "Buy 2 Nights, Get 1 Night Free" promotion that ran this past fall. And that is the title of the promotion. It should really be called "Buy 1 Night, Get 8,000 Points." The hotel we stayed at (within the promotion parameters) is a 20,000-point-per-night hotel, but they don't tell you that when you make the reservations. It is extremely misleading, and I'm sure it was designed to be. We are only using this hotel because it's near our son's college, and he's graduating, meaning all the money we've spent here, plus the three rooms in May for graduation, will not even earn us ONE single free night! What a ripoff! And to make it worse, I was on the phone with their customer service for over one hour - got transferred three times, and still could not get a decision-maker on the line. Just robots reading from a script about how sorry they are but those are the rules.
Posted by joe on 2013-12-05:
guys crazy!!!!! I've stayed many free nights based on both reward pointsand stay 2 get one free. this guy must be talking about a different chain.....
Posted by KARIS on 2014-01-30:
I work at a choice hotel and all off the complaints I have read on here about not getting your points and not being able to get the promotion deals....all of that is explained in detail in the brochure that you get when you sign up as a member... people should read maybe??
Posted by NAN on 2014-02-14:
I have been a member of Choice Privelege Rewards with Choice Hotels since the beginning of the program. I have earned Diamond every year since that program began. I have had almost no problems with the online res system or any other part of the program. If there is a problem at a particular property, I just don't stay there again. With so many hotels included in the program, it is usually easy to fine a happy place. I return there every time I travel to that location. If you have a bad experience, please report it to their customer service. Most of the time they not only contact the hotel, but see to it that I receive at least 1000 extra points for the trouble. I have also found that most of their properties are quick to reduce or remove the charges if there is a problem that cannot be managed during my stay. Most of the time they simply give me an even better room. I love this program, because there are so many properties all over the world from which to choose. I have earned points with no problem within the US or outside the US. I also have found the Barclay Bank Visa Card people excellent to deal with when using the Choice Privelege credit card. If you stay in very many hotels, I think this is the best reward program around. I evaluate whether to use my points or pay for a room based on the value at the particular hotel. I like to get $0.008 to $.01/ point to use them. Sometimes the room is so in expensive that paying and earning points for a better valued opportunity is the best choice. One has to use one's brain to use any program well. I recommend this program after many years of using it.
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Comfort Inn, Fairfield, NJ deficiencies
Posted by Gened on 03/27/2005
FAIRFIELD, NEW JERSEY -- Please note the following I sent to Choice. To date I have not received an explanation or advice as to corrective action other that "we will take it up with the hotel management."

am taking this opportunity to contact you via Email concerning issues we have with a recent stay at one of your locations.

Because of a funeral for a close relative, I made reservations for 3 rooms and recommended to other relatives your Comfort Inn in Fairfield, NJ as a place to stay, since we were all from out of the area.

Your rooms were apparently recently renovated and were basically clean and overall comfortable, however there were other annoyances that just seemed to not be correctable by the staff. This also included a language barrier since it seemed that the entire staff were not too conversant in the English language and sometime it was very difficult to get them to understand.

In any event, one of the rooms did not have regular cofffee or cups available to make coffee (although this is advertised as one of the amenities). The party in this room (which happened to be the widow of the deceased) notified the front desk at least twice during the 4 days they were in this room, but the situation was never corrected.
(according to the card in the room, this action alone would warrant a free stay, but we never asked for it since that was not our desire, we merely expected that corrective action would be taken as is done with most other hotel chains).

Also one of the rooms had a comment card for the guests to fill out, but upon opening this card, it was found that other guests had commented back on November 25, 2004 (again our stay was February 16,
2005 onward). I only presume that guest complaints are not taken seriously or important enough and usually are ignored. What is the purpose of these cards?

The TV Guide in my room was for January 23-29. We used the room February 16 onward. One of the other rooms had a TV guide for around February 3 or so.

The mattresses on the beds were extremely hard and rather uncomfortable. We had to get a foam pad for the top of the mattress for my elderly Mother in law.

Used towels were removed from the rooms, which was fine, but they were not replaced. My room had a bottle of shampoo for the guests, but the bottles seal had been broken, so apparently this was never replaced. Used soap was removed every day and new soap replaced. If the hotel wants to save money, why don't the leave the used soap in the guest's room for the duration of their stay, unless it needs to be replaced as is done by most hotel chains.

My room key was deactivated on 2 occasions. When I asked why this would happen, I was told in broken English that I was too far away. To this day I cannot figure out what this means. Was my question misunderstood, even though I asked it a couple of times, or was this actually the thinking of the indiviual at the front desk. The deactivation of the room key also happened to others in our party on a couple of occasions. Is there any real explanation for this? I have never had this happen before with the other hotel chains that we have used, including former business travel.

Speaking of the front desk, on one of my visits to it, one of the 2 individuals tending the front desk station, had his head down on the desk sleeping.

The breakfast room was another situation. One day I went to get orange juice only to find out that it was empty. There was no apparent attendent available to advise. The following day, I again went to get orange juice and much to my surprise, Apple juice came out of the juice dispenser. This day there did seem to be an attendant wiping down the counter, but she was rather busy conversing in a non-English laguage with some apparent friends who stopped by for breakfast. I doubt that they were hotel guests.

On another occasion, one of the parties that I recommended the hotel to, tried to check in a couple of hours early, before they were to go to the funeral home, but were told that early check-in would cost an additional $10.00 (U.S. Dollars). Is this standard for all Choice Hotels? I have never run into this with other hotel chains, and never had a problem checking in early provide my room was available. Presumably the room was ready and available, since they wanted to charge the $10.00.

Other annoyances, include using dry cleaning bags to line the waste baskets (or not line them at all). One room had a broken suitcase stand that could not be used.

On the day we were to check out, but before we had checked out (this was around 9:30am) we were visiting another room and upon returning to our room, found that beds had already been stripped, towels taken, etc. I could't believe this as a final insult be fore we leave. Every other hotel I have stayed at over the past 40-45 years, never start preparing a room or stripping it before the guest has checked out.

All in all, I will never recommend to anyone to stay at Choice hotels. This was not a vacation stay, and all we were asking for were basic accomodations, but it seems that a lot of things need to be improved at this location. I am not communicating directly with this hotel, since it is obvious that attention would not be paid to my comments.

I would certainly appreciate the courtesy of a response and explanation as to some of my questions.

This email was cleaned by emailStripper, available for free from http://www.papercut.biz/emailStripper.htmam taking this opportunity to contact you via Email concerning issues we have with a recent stay at one of your locations.

Because of a funeral for a close relative, I made reservations for 3 rooms and recommended to other relatives your Comfort Inn in Fairfield, NJ as a place to stay, since we were all from out of the area.

Your rooms were apparently recently renovated and were basically clean and overall comfortable, however there were other annoyances that just seemed to not be correctable by the staff. This also included a language barrier since it seemed that the entire staff were not too conversant in the English language and sometime it was very difficult to get them to understand.

In any event, one of the rooms did not have regular cofffee or cups available to make coffee (although this is advertised as one of the amenities). The party in this room (which happened to be the widow of the deceased) notified the front desk at least twice during the 4 days they were in this room, but the situation was never corrected.
(according to the card in the room, this action alone would warrant a free stay, but we never asked for it since that was not our desire, we merely expected that corrective action would be taken as is done with most other hotel chains).

Also one of the rooms had a comment card for the guests to fill out, but upon opening this card, it was found that other guests had commented back on November 25, 2004 (again our stay was February 16,
2005 onward). I only presume that guest complaints are not taken seriously or important enough and usually are ignored. What is the purpose of these cards?

The TV Guide in my room was for January 23-29. We used the room February 16 onward. One of the other rooms had a TV guide for around February 3 or so.

The mattresses on the beds were extremely hard and rather uncomfortable. We had to get a foam pad for the top of the mattress for my elderly Mother in law.

Used towels were removed from the rooms, which was fine, but they were not replaced. My room had a bottle of shampoo for the guests, but the bottles seal had been broken, so apparently this was never replaced. Used soap was removed every day and new soap replaced. If the hotel wants to save money, why don't the leave the used soap in the guest's room for the duration of their stay, unless it needs to be replaced as is done by most hotel chains.

My room key was deactivated on 2 occasions. When I asked why this would happen, I was told in broken English that I was too far away. To this day I cannot figure out what this means. Was my question misunderstood, even though I asked it a couple of times, or was this actually the thinking of the indiviual at the front desk. The deactivation of the room key also happened to others in our party on a couple of occasions. Is there any real explanation for this? I have never had this happen before with the other hotel chains that we have used, including former business travel.

Speaking of the front desk, on one of my visits to it, one of the 2 individuals tending the front desk station, had his head down on the desk sleeping.

The breakfast room was another situation. One day I went to get orange juice only to find out that it was empty. There was no apparent attendent available to advise. The following day, I again went to get orange juice and much to my surprise, Apple juice came out of the juice dispenser. This day there did seem to be an attendant wiping down the counter, but she was rather busy conversing in a non-English laguage with some apparent friends who stopped by for breakfast. I doubt that they were hotel guests.

On another occasion, one of the parties that I recommended the hotel to, tried to check in a couple of hours early, before they were to go to the funeral home, but were told that early check-in would cost an additional $10.00 (U.S. Dollars). Is this standard for all Choice Hotels? I have never run into this with other hotel chains, and never had a problem checking in early provide my room was available. Presumably the room was ready and available, since they wanted to charge the $10.00.

Other annoyances, include using dry cleaning bags to line the waste baskets (or not line them at all). One room had a broken suitcase stand that could not be used.

On the day we were to check out, but before we had checked out (this was around 9:30am) we were visiting another room and upon returning to our room, found that beds had already been stripped, towels taken, etc. I could't believe this as a final insult be fore we leave. Every other hotel I have stayed at over the past 40-45 years, never start preparing a room or stripping it before the guest has checked out.

All in all, I will never recommend to anyone to stay at Choice hotels. This was not a vacation stay, and all we were asking for were basic accomodations, but it seems that a lot of things need to be improved at this location. I am not communicating directly with this hotel, since it is obvious that attention would not be paid to my comments.

I would certainly appreciate the courtesy of a response and explanation as to some of my questions.

     
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Posted by bruce2954 on 2011-03-01:
It was clean, so consider yourself better off than at a lot of places.
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Bed Bugs
Posted by Haden on 07/28/2010
I didn't make any reservation. I just want you to know. Quality Inn ST. Ignace MI 173 N561 Boulevard drive ST. Ignace MI 49781 gm.mi173@choicehotels.com James & Brenda Harmon room 110 2 nights 7-19.

First night we thought they were wood ticks and killed burned 2 .. 2nd night I woke up and they were in bed and I smashed some when I was sleeping and there was blood all over in sheets. My husband was in other bed and he had a couple spots of blood but he is covered in bites still today. I think he needs to see Doctor. this is really BAD, I have washed everything four times and spent over 100.00 in washing at laundry mates, soap. cleaning its ongoing. We had to come home because I can't sleep in a hotel now, and will not ever feel the same. which really sucks we travel a lot and like short vacations but we were going for 11 days this time touring upper Michigan and we left on 7-17 and were back home on 7-22 which was very disappointing all due to BAD CLEANING and not Inspecting there BEDS.

It was for our 23rd Anniversary... I did speak with Manager at Hotel and she says sorry we credit your account. Well what about my time and supplies ????? What about Jim bites? My Phobia BED BUGS.. struggling sleeping.

Our loss ?? Who do I contact for Better Service?
     
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Posted by Anonymous on 2010-07-28:
Were they nice bedbugs? You gave them a complement. That's sucks having to experience that. I heard on the news today that New York City hotels are having the same problem and that these bedbugs seem immune to pesticides. At least they offered you a refund.
Posted by old fart on 2010-07-28:
This is mislabeled s a compliment...

Bed bugs need to be treated with THOROUGH crack and crevice treatment through the ENTIRE room, ) and probably the entire motel) including all furniture, mattress,'s bed ticking etc. It is a tough very mobile problem.

Check your house carefully!
( this Old fart was an exterminator for 30 years)!
Posted by MRM on 2010-07-28:
Good tips, Old Fart!
Posted by MRM on 2010-07-28:
I still look forward in seeing your long overdue fourth star soon! Keep hope alive man!
Posted by Venice09 on 2010-07-28:
This is one of my biggest fears, OF, because I know how hard bed bugs are to get rid of once they're in your home. At least the OP got a refund. If the bites are bad enough to require a doctor's visit, I think the hotel should pick up the tab for that, too. But as far as being traumatized or having to exterminate your home, I don't think there's a chance the hotel will cover any of that.
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Charged for 6 nights on debit card, only stayed 2 couldn't get help
Posted by Charity7134 on 09/15/2009
RICHMOND HILL, GEORGIA -- Stayed two nights at Quality Inn, in Richmond Hill, Ga. due to errors by front dest clerks debit card was charged for 6 nights. I contacted the hotel and left several messages for the GM and front desk manager to call me. No response. When I spoke to the front desk personnel they are limited to the info on the computer that they can review, so they were unable to assist with a credit. I contacted the 800# for customer service and was referred back to the hotel. I was told that the billing systems are not uniform with Choice hotel franchisers and that they could only make an official request that the account be reviewed. Numerous more calls to the hotel and promises of a return call from management and no response. Finally called the corporate executive offices and they are promising to resolve the issue. No resolution yet and the balances are still out of my bank account. Apparently, their is no authority over the individuals owners of each individual hotel.
After reading the other complaints about choice hotels, customer service and problem resolution is a real problem for this organization.
     
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Posted by Anonymous on 2009-09-15:
Have you tried disputing the charges with your bank?
Posted by MSCANTBEWRONG on 2009-09-15:
bkk is correct...you should dispute the charges. VH
Posted by bcd on 2009-09-15:
Sending your copy of the hotel receipt to the corporate office should be all you need to do to prove your case. The hotel needs to provide a signed copy of a receipt with six days worth of charges. That, along with the failure of the management of the hotel to respond to your phone calls should be enough for the corporate office to resolve the issue. Good luck. Good review.
Posted by Anonymous on 2009-09-15:
How long ago did this happen? It may be that the hotel put a pending hold on (which they do on debit cards) and the hold just hasn't dropped yet. It should not be longer than 5 business days in any case. Has it been that long?
Posted by JAsher on 2009-11-18:
I had a similar situation with the Quality Inn in Somerset, NJ. The night audit spoke less than decent English (he was apparently from somewhere around India). When I made my online reservations, I chose a pet-friendly hotel, and there was even a comment about the $20/day charge for pets on my reservation confirmation e-mail. When I checked in I wasn't provided the amount or anything, and was never asked if I had brought my pet, and since Hotels don't charge until you check out I didn't think anything of it. Well, come to find out, they only placed a hold on my debit card (mistake using that...my advise is DON'T) for the base amount, without my pet, so the next day they wound up putting 3 more holds on my account, 2 charges for the daily pet fee of $20 plus tax, which brought it to oer $22 each charge, and then a 3rd charge for the combined total of the two days of pet charges, so at one point there were 4 holds on my account, and for more than should have been on hold. The problem I then faced was that, since I used my debit card, they were playing with my actual bank account, that was only alotted the amount I needed for the stay, plus the charges that were set to automatically debit from my account monthly anyway. Well, needless to say, the inital hold they placed on my account had disappeared by the time I checked out, but 2 of the holds they had placed the day after my checkin had not disappeared, so I wound up with 3 overdraft charges, even though the money was only on hold and never physically came out of my account. I was able to get my bank to refund half of the charges, but my complain to Choice Hotels only weilded an unapologetic "Were sorry, but we hope you'll find this an isolated incident" letter, so I sent another complaint regarding their customer service, and after more than two weeks have heard nothing else from them. They are HORRIBLE with customer service, both locally and corporately.
Posted by Ritchie107 on 2010-08-02:
A very important issue we hoteliers are facing these days! Debit cards!

I am managing a hotel ("a choice hotel") in VA so I think I should take the responsibility to answer these questions.

The problem is, when we check a guest in, we authorize the credit card (In our case, we authorize the total cost of the stay + $15 incidentals). That means, we put a hold on the card just to make sure that the card has enough balance.

Now the problem happens, when the guest checks out earlier or changes the method of payment. Cause some of the debit cards companies will take 15 (I am not kidding) days to refund your money back! We have a policy to inform the guest at the time of checkin about this. We even have a notice board for that.

I personally recommend credit cards (they are quicker and your money is not blocked).

Plus, at my hotel, there are guest who are staying for say about a month or so. So in different cases, we charge their credit cards depending on their choice. I have even got the guests who want me to charge the card (not jsut authorize) directly so that he knows what is going on!

Now here is the thing I am telling you which can help all the hotel guests.

A fax and a phone call from the hotel manager can resolve all the issues. I normally send a fax and mention that we have the pending authorization for our mutual guests and we no longer need that... Period!

I have prepared a format and kept on the front desk, so even if I am not at the property - things can be taken care of. And the FD staff is trained to do that. It hardly takes 2 minutes.

In couple of cases, I have talked to the branch manager of the banks and requested them to wave off the overdraft fees and have been successful in doing that.

So yes, even I suggest credit card or cash... But if you have to use debit card, just let the front desk person know.

I hope this helps, and in case required, you can reply to this post or send me a msg!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't Trust Their Mobile Website for Booking, or Them to Make It Right.
Posted by Lissahumphrey on 03/17/2014
NEWPORT, OREGON -- Good for the price, however: Don't trust their mobile website for booking, and don't trust their corporate people to make it right.

I booked a stay for the following weekend, in February. I had paused in the middle and went back to complete booking, and I noticed that when it was done that it had reserved my stay for the current evening, which was totally wrong. I assumed that it was because I had paused in the middle, so I canceled the reservation, and then started to do it over again from scratch: I picked my dates, it showed me results, I picked out my rooms, and then completed the process. I don't check my email very often, so I didn't even think to look, and just trusted that the website did it correctly.

When I went in that weekend to check in, they couldn't find my reservation. I gave them my information and they looked it up and then told me that they marked my reservation as a no-show as it was for the weekend before (the day I booked the stay) and that I needed to call corporate to try to seek a resolution. She said that some others had the same issue. Luckily, she was able to get me the space I needed, and then honored the original rate.

I called Choice Hotels customer service to see what they would do about refunding the room that their website mistakenly booked me for, and they sent me to an escalations person who entered a case for me. He was impatient and rude and it was apparent that he had no idea was asking for. I got a letter about 5 days later saying that they researched it and there was nothing they would do, even though I had paid double for the same reservation.

I called and explained to someone, and she told me that the network engineers were able to pull screenshots of my reservation as it was being made and that there was no indication that there was a problem with their website, so I was at fault. She said that the date that I made the reservation was what it showed in the dates field. I seriously doubt that they have screenshots, but even if they did, how would they be able to see a JavaScript issue based on that alone?

I am so angry that this is the best that they could do and I swear to God I will never stay at a Choice Hotel chain again and I will spread this message to every single person I know for the rest of my life, as well as posting this review on as many review websites that I can. What a bunch of jerks.

The staff at the Econo Lodge was very nice, however, and the value is good, assuming you don't experience the same thing as me and have to pay twice.
     
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Posted by Soaring Consumer on 2014-03-18:
You might be able to dispute the charge with your card company.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They Take Away Points If They Feel Like It
Posted by Louasal on 01/27/2014
CHARLOTTE -- I contacted customer service because I was missing points from a recent stay. They are such IDIOTS that they TOOK AWAY points that were ALREADY POSTED on my account. They said because it was my name instead of My Husbands. BUT when you check into a Hotel at 11 at night and hand them the Rewards Card-- they should put my husbands name on the bill. BUT I DID have THOSE points from months ago. They took it away and their customer service makes you hold on for forever and DOESN'T TRY to help YOU. I AM SO DONE with CHOICE-- NOT WORTH IT AT ALL.....
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Forget Choice Rewards
Posted by Ronharder on 01/05/2014
ALBUQUERQUE, NEW MEXICO -- We joined the club at the Comfort Inn in Alburquerque in 2012. We ended up staying 12 nights in a row there. The manager thought that for sure we would get some nights free....not so.

The hotel was great so we "Wrote it off" and went on our merry way spending another 2 nights on the way back to Michigan. Since that time we have stayed another 12 nights in 2013.....and we have a total of 27000 points. We are out of Michigan and were thinking about 3 days here in a place called Birchrun. Know how many "Free" nights we can get after staying more than 24 nights with this program??? One (1), uno..... Oh well, if you want a good program go with Marriott....thats our cut at this.

We honestly do like Comfort Inns....its just the Choice Hotels thing that needs fixing. We have been told by several managers at the places we stayed that something isn't correct....people should be getting getting a free night after 3-5 nights.

As for the guy getting all the free nights.....must be getting some from those of us writing on this blog!!! Happy 2014!!!!
     
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Posted by FoDaddy19 on 2014-01-06:
This is how the program works (as I understand it).


It doesn't matter how many consecutive nights you stay. What counts is the number of non-consecutive nights.

So that 12 night stay you had only effectively counts as one stay as far as the promotion goes

The 2nd 12 night stay again, only count's as one stay per the promotion

So at this point you have two non-consecutive stays, which yields a single one night free stay. So you go what you were entitled to per the promotion.

If you had broken up those 12 night stays so that they weren't continuous stays, you would've earned more free nights.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rewards Points Not Honored With Indifferent Attitude
Posted by Dkotnour on 12/12/2013
Would not honor accumulated points for the buy two get one night free promotion. Spent a long time on hold and extensive phone discussion when trying to resolve---in an indifferent and cold response they said my points did not add up, but I know my receipts indicated a reward was earned. It was apparent they did not post all of my credits nor care to correct the error. Exhausting time spent was not worth any more effort. I will go elsewhere whenever possible.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worthless Reward Program
Posted by Jlzimmer10 on 11/23/2013
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card. And I'm not going to continue using their Privileges Program any more.

They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
     
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StarStarEmpty StarEmpty StarEmpty Star
Choice Hotels Rewards
Posted by Bmartin1 on 11/23/2013
I was pleased to hear that if you stayed at a Choice Hotel for two nights, you could get the third night free. What a scam!!! We stayed two nights in different locations and when I tried to get the third night free in a different location, I was told that I had to book the hotel from a computer. We were traveling and I don't have a portable computer nor an electronic device that would qualify. The person with whom I dealt was rude, surly, and downright nasty. I will not stay in another Choice Hotel site. I feel that I am entitled to a free night because I qualified - but that is not likely to happen.
     
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Posted by FoDaddy19 on 2013-11-24:
It's not really a scam because they tell you that you need to book online in order redeem the free night. These days most people do have access to a smartphone or a computer. You could've even gone to a public library and used a computer there.
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