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Choice Rewards Program Is Useless
Posted by Brokerbob51 on 08/17/2008
JAMESTOWN, NEW YORK -- If you are unfortunate enough to spend your hard earned travel dollars with Choice Hotels in hopes of getting their reward points for a free night somewhere, forget it. Once they have you they throw out points that essentially about as useful as a congressman. You cannot redeem them at most hotels, even though their web site indicates they are available for the rewards program. I am learning though that these programs, especially Choice Rewards, are lawyer havens of the worst kind.

Their hotels are, for the most part adequate, but they value you as a customer, as much as politicians value integrity.

     
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Posted by Anonymous on 2008-08-17:
I take it from your two derogatory comments that you are not a fan of Choice Hotels, or our political system.
Posted by Anonymous on 2008-08-17:
This review is useless without details. just hyperbole.
Posted by oldisgood on 2008-08-18:
I have used Choice Hotels and have gotten free nights with the Rewards program for 5 years now. I think the program is great and have never had a problem redeeming for a free night. Maybe we need more information. It seems something may be missing.
Posted by Ritchie107 on 2010-08-02:
I manage a choice hotel. So I know how it works.

Like airline industry, there are limited seats (rooms) can be given for free.

If more people have reserved using choice points, you will have difficulties reserving a room for that particular night.

Moreover, not that hotel is giving for free, that particular hotel is getting money from choicehotels (corporation). So it really doesn't matter whether you stay there by paying or by using points.

I do not see a reason why you are unable to use your points. Just call the 800 number or go online to choicehotels.com and do it!
Posted by JOHNBOY on 2013-01-19:
They are usless. I've made resevations with my points and even had aconfomation of reservation then they notify methat the points required have changed and would honor my resevation. In that time my time limit expaired and I lost all accumulated points. I have nver stayed on points. its almost imposible
Posted by Extended Discrimination on 2013-06-13:
Choice Rewards is a hoax. Get this... stayed in an extended stay hotel... if I had gone to one of their hotels and stayed 2 nights then checked out and then checked in there again or gone to another of their hotels, I would get 1 night free for 4 nights essentially.... but... I am at an extended stay hotel.. not a hotel that says stay 2 days and check in elsewhere... BUT EXTENDED... and they now tell me after 36 days of same hotel... you know what I get??? You got it... I get 1 day after I move out... What the what... And if you are really lucky you get to deal with a female named Kyra at the Choice Rewards. I understand that the New World Order is looking for a compliance officer.. Kyra.. the job is yours hands down.
Posted by Kayn on 2013-08-28:
When some CP members call to make a reservation they usually think that all hotels are available for the same amount of points and they want the best hotel for just 6,000 points, come on!, or the stay two separated nights at any econo lodge spending around U$ 45 each stay and they think they have enought points to get the next night for free at Cambria Suites, I just put muted on the phone and I laugh at them, they think they are so special!
Posted by Ken on 2013-10-06:
I stayed a total of three nights, two different trips at their nicer Cambria Suites. This earned me enough points to stay in their dumpiest properties in crummy, out of the way locations. My next Choice is to stay elsewhere. Marketing rip off.
Posted by JCon on 2013-10-16:
My last (and ultimately last with Choice Hotels) experience was with a Comfort Inn that I booked with a non-refundable rate. I was ultimately unable to show up and they refused to give me my points even though I paid for the stay. I find this to be a ridiculous policy. If you pay for the room, you should earn the points regardless. I have since cancelled all existing reservations with them and will no longer use Choice Hotels. So long CH's!!!!!!!!
Posted by tom atkinson on 2013-11-21:
We stayed a night at one of there hotels and they told us about the choice privileges program. we joined and they told us if we stayed another night before a certain date in November we would get a free night .I called in for the free night and they told us we need two nights in a row. They didn't tell us that to start with. When you call in they act as if they could give damn. We will not be staying at there motels again!!
Posted by Kevin Kinsella on 2013-11-23:
I have the same complaint. I joined the Choice Hotels rewards program because of their "Buy 2 Nights, Get 1 Night Free" promotion that ran this past fall. And that is the title of the promotion. It should really be called "Buy 1 Night, Get 8,000 Points." The hotel we stayed at (within the promotion parameters) is a 20,000-point-per-night hotel, but they don't tell you that when you make the reservations. It is extremely misleading, and I'm sure it was designed to be. We are only using this hotel because it's near our son's college, and he's graduating, meaning all the money we've spent here, plus the three rooms in May for graduation, will not even earn us ONE single free night! What a ripoff! And to make it worse, I was on the phone with their customer service for over one hour - got transferred three times, and still could not get a decision-maker on the line. Just robots reading from a script about how sorry they are but those are the rules.
Posted by joe on 2013-12-05:
guys crazy!!!!! I've stayed many free nights based on both reward pointsand stay 2 get one free. this guy must be talking about a different chain.....
Posted by KARIS on 2014-01-30:
I work at a choice hotel and all off the complaints I have read on here about not getting your points and not being able to get the promotion deals....all of that is explained in detail in the brochure that you get when you sign up as a member... people should read maybe??
Posted by NAN on 2014-02-14:
I have been a member of Choice Privelege Rewards with Choice Hotels since the beginning of the program. I have earned Diamond every year since that program began. I have had almost no problems with the online res system or any other part of the program. If there is a problem at a particular property, I just don't stay there again. With so many hotels included in the program, it is usually easy to fine a happy place. I return there every time I travel to that location. If you have a bad experience, please report it to their customer service. Most of the time they not only contact the hotel, but see to it that I receive at least 1000 extra points for the trouble. I have also found that most of their properties are quick to reduce or remove the charges if there is a problem that cannot be managed during my stay. Most of the time they simply give me an even better room. I love this program, because there are so many properties all over the world from which to choose. I have earned points with no problem within the US or outside the US. I also have found the Barclay Bank Visa Card people excellent to deal with when using the Choice Privelege credit card. If you stay in very many hotels, I think this is the best reward program around. I evaluate whether to use my points or pay for a room based on the value at the particular hotel. I like to get $0.008 to $.01/ point to use them. Sometimes the room is so in expensive that paying and earning points for a better valued opportunity is the best choice. One has to use one's brain to use any program well. I recommend this program after many years of using it.
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Comfort Inn, Fairfield, NJ deficiencies
Posted by Gened on 03/27/2005
FAIRFIELD, NEW JERSEY -- Please note the following I sent to Choice. To date I have not received an explanation or advice as to corrective action other that "we will take it up with the hotel management."

am taking this opportunity to contact you via Email concerning issues we have with a recent stay at one of your locations.

Because of a funeral for a close relative, I made reservations for 3 rooms and recommended to other relatives your Comfort Inn in Fairfield, NJ as a place to stay, since we were all from out of the area.

Your rooms were apparently recently renovated and were basically clean and overall comfortable, however there were other annoyances that just seemed to not be correctable by the staff. This also included a language barrier since it seemed that the entire staff were not too conversant in the English language and sometime it was very difficult to get them to understand.

In any event, one of the rooms did not have regular cofffee or cups available to make coffee (although this is advertised as one of the amenities). The party in this room (which happened to be the widow of the deceased) notified the front desk at least twice during the 4 days they were in this room, but the situation was never corrected.
(according to the card in the room, this action alone would warrant a free stay, but we never asked for it since that was not our desire, we merely expected that corrective action would be taken as is done with most other hotel chains).

Also one of the rooms had a comment card for the guests to fill out, but upon opening this card, it was found that other guests had commented back on November 25, 2004 (again our stay was February 16,
2005 onward). I only presume that guest complaints are not taken seriously or important enough and usually are ignored. What is the purpose of these cards?

The TV Guide in my room was for January 23-29. We used the room February 16 onward. One of the other rooms had a TV guide for around February 3 or so.

The mattresses on the beds were extremely hard and rather uncomfortable. We had to get a foam pad for the top of the mattress for my elderly Mother in law.

Used towels were removed from the rooms, which was fine, but they were not replaced. My room had a bottle of shampoo for the guests, but the bottles seal had been broken, so apparently this was never replaced. Used soap was removed every day and new soap replaced. If the hotel wants to save money, why don't the leave the used soap in the guest's room for the duration of their stay, unless it needs to be replaced as is done by most hotel chains.

My room key was deactivated on 2 occasions. When I asked why this would happen, I was told in broken English that I was too far away. To this day I cannot figure out what this means. Was my question misunderstood, even though I asked it a couple of times, or was this actually the thinking of the indiviual at the front desk. The deactivation of the room key also happened to others in our party on a couple of occasions. Is there any real explanation for this? I have never had this happen before with the other hotel chains that we have used, including former business travel.

Speaking of the front desk, on one of my visits to it, one of the 2 individuals tending the front desk station, had his head down on the desk sleeping.

The breakfast room was another situation. One day I went to get orange juice only to find out that it was empty. There was no apparent attendent available to advise. The following day, I again went to get orange juice and much to my surprise, Apple juice came out of the juice dispenser. This day there did seem to be an attendant wiping down the counter, but she was rather busy conversing in a non-English laguage with some apparent friends who stopped by for breakfast. I doubt that they were hotel guests.

On another occasion, one of the parties that I recommended the hotel to, tried to check in a couple of hours early, before they were to go to the funeral home, but were told that early check-in would cost an additional $10.00 (U.S. Dollars). Is this standard for all Choice Hotels? I have never run into this with other hotel chains, and never had a problem checking in early provide my room was available. Presumably the room was ready and available, since they wanted to charge the $10.00.

Other annoyances, include using dry cleaning bags to line the waste baskets (or not line them at all). One room had a broken suitcase stand that could not be used.

On the day we were to check out, but before we had checked out (this was around 9:30am) we were visiting another room and upon returning to our room, found that beds had already been stripped, towels taken, etc. I could't believe this as a final insult be fore we leave. Every other hotel I have stayed at over the past 40-45 years, never start preparing a room or stripping it before the guest has checked out.

All in all, I will never recommend to anyone to stay at Choice hotels. This was not a vacation stay, and all we were asking for were basic accomodations, but it seems that a lot of things need to be improved at this location. I am not communicating directly with this hotel, since it is obvious that attention would not be paid to my comments.

I would certainly appreciate the courtesy of a response and explanation as to some of my questions.

This email was cleaned by emailStripper, available for free from http://www.papercut.biz/emailStripper.htmam taking this opportunity to contact you via Email concerning issues we have with a recent stay at one of your locations.

Because of a funeral for a close relative, I made reservations for 3 rooms and recommended to other relatives your Comfort Inn in Fairfield, NJ as a place to stay, since we were all from out of the area.

Your rooms were apparently recently renovated and were basically clean and overall comfortable, however there were other annoyances that just seemed to not be correctable by the staff. This also included a language barrier since it seemed that the entire staff were not too conversant in the English language and sometime it was very difficult to get them to understand.

In any event, one of the rooms did not have regular cofffee or cups available to make coffee (although this is advertised as one of the amenities). The party in this room (which happened to be the widow of the deceased) notified the front desk at least twice during the 4 days they were in this room, but the situation was never corrected.
(according to the card in the room, this action alone would warrant a free stay, but we never asked for it since that was not our desire, we merely expected that corrective action would be taken as is done with most other hotel chains).

Also one of the rooms had a comment card for the guests to fill out, but upon opening this card, it was found that other guests had commented back on November 25, 2004 (again our stay was February 16,
2005 onward). I only presume that guest complaints are not taken seriously or important enough and usually are ignored. What is the purpose of these cards?

The TV Guide in my room was for January 23-29. We used the room February 16 onward. One of the other rooms had a TV guide for around February 3 or so.

The mattresses on the beds were extremely hard and rather uncomfortable. We had to get a foam pad for the top of the mattress for my elderly Mother in law.

Used towels were removed from the rooms, which was fine, but they were not replaced. My room had a bottle of shampoo for the guests, but the bottles seal had been broken, so apparently this was never replaced. Used soap was removed every day and new soap replaced. If the hotel wants to save money, why don't the leave the used soap in the guest's room for the duration of their stay, unless it needs to be replaced as is done by most hotel chains.

My room key was deactivated on 2 occasions. When I asked why this would happen, I was told in broken English that I was too far away. To this day I cannot figure out what this means. Was my question misunderstood, even though I asked it a couple of times, or was this actually the thinking of the indiviual at the front desk. The deactivation of the room key also happened to others in our party on a couple of occasions. Is there any real explanation for this? I have never had this happen before with the other hotel chains that we have used, including former business travel.

Speaking of the front desk, on one of my visits to it, one of the 2 individuals tending the front desk station, had his head down on the desk sleeping.

The breakfast room was another situation. One day I went to get orange juice only to find out that it was empty. There was no apparent attendent available to advise. The following day, I again went to get orange juice and much to my surprise, Apple juice came out of the juice dispenser. This day there did seem to be an attendant wiping down the counter, but she was rather busy conversing in a non-English laguage with some apparent friends who stopped by for breakfast. I doubt that they were hotel guests.

On another occasion, one of the parties that I recommended the hotel to, tried to check in a couple of hours early, before they were to go to the funeral home, but were told that early check-in would cost an additional $10.00 (U.S. Dollars). Is this standard for all Choice Hotels? I have never run into this with other hotel chains, and never had a problem checking in early provide my room was available. Presumably the room was ready and available, since they wanted to charge the $10.00.

Other annoyances, include using dry cleaning bags to line the waste baskets (or not line them at all). One room had a broken suitcase stand that could not be used.

On the day we were to check out, but before we had checked out (this was around 9:30am) we were visiting another room and upon returning to our room, found that beds had already been stripped, towels taken, etc. I could't believe this as a final insult be fore we leave. Every other hotel I have stayed at over the past 40-45 years, never start preparing a room or stripping it before the guest has checked out.

All in all, I will never recommend to anyone to stay at Choice hotels. This was not a vacation stay, and all we were asking for were basic accomodations, but it seems that a lot of things need to be improved at this location. I am not communicating directly with this hotel, since it is obvious that attention would not be paid to my comments.

I would certainly appreciate the courtesy of a response and explanation as to some of my questions.

     
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Posted by bruce2954 on 2011-03-01:
It was clean, so consider yourself better off than at a lot of places.
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Don't Trust Their Mobile Website for Booking, or Them to Make It Right.
Posted by Lissahumphrey on 03/17/2014
NEWPORT, OREGON -- Good for the price, however: Don't trust their mobile website for booking, and don't trust their corporate people to make it right.

I booked a stay for the following weekend, in February. I had paused in the middle and went back to complete booking, and I noticed that when it was done that it had reserved my stay for the current evening, which was totally wrong. I assumed that it was because I had paused in the middle, so I canceled the reservation, and then started to do it over again from scratch: I picked my dates, it showed me results, I picked out my rooms, and then completed the process. I don't check my email very often, so I didn't even think to look, and just trusted that the website did it correctly.

When I went in that weekend to check in, they couldn't find my reservation. I gave them my information and they looked it up and then told me that they marked my reservation as a no-show as it was for the weekend before (the day I booked the stay) and that I needed to call corporate to try to seek a resolution. She said that some others had the same issue. Luckily, she was able to get me the space I needed, and then honored the original rate.

I called Choice Hotels customer service to see what they would do about refunding the room that their website mistakenly booked me for, and they sent me to an escalations person who entered a case for me. He was impatient and rude and it was apparent that he had no idea was asking for. I got a letter about 5 days later saying that they researched it and there was nothing they would do, even though I had paid double for the same reservation.

I called and explained to someone, and she told me that the network engineers were able to pull screenshots of my reservation as it was being made and that there was no indication that there was a problem with their website, so I was at fault. She said that the date that I made the reservation was what it showed in the dates field. I seriously doubt that they have screenshots, but even if they did, how would they be able to see a JavaScript issue based on that alone?

I am so angry that this is the best that they could do and I swear to God I will never stay at a Choice Hotel chain again and I will spread this message to every single person I know for the rest of my life, as well as posting this review on as many review websites that I can. What a bunch of jerks.

The staff at the Econo Lodge was very nice, however, and the value is good, assuming you don't experience the same thing as me and have to pay twice.
     
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Posted by Soaring Consumer on 2014-03-18:
You might be able to dispute the charge with your card company.
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They Take Away Points If They Feel Like It
Posted by Louasal on 01/27/2014
CHARLOTTE -- I contacted customer service because I was missing points from a recent stay. They are such IDIOTS that they TOOK AWAY points that were ALREADY POSTED on my account. They said because it was my name instead of My Husbands. BUT when you check into a Hotel at 11 at night and hand them the Rewards Card-- they should put my husbands name on the bill. BUT I DID have THOSE points from months ago. They took it away and their customer service makes you hold on for forever and DOESN'T TRY to help YOU. I AM SO DONE with CHOICE-- NOT WORTH IT AT ALL.....

     
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Forget Choice Rewards
Posted by Ronharder on 01/05/2014
ALBUQUERQUE, NEW MEXICO -- We joined the club at the Comfort Inn in Alburquerque in 2012. We ended up staying 12 nights in a row there. The manager thought that for sure we would get some nights free....not so.

The hotel was great so we "Wrote it off" and went on our merry way spending another 2 nights on the way back to Michigan. Since that time we have stayed another 12 nights in 2013.....and we have a total of 27000 points. We are out of Michigan and were thinking about 3 days here in a place called Birchrun. Know how many "Free" nights we can get after staying more than 24 nights with this program??? One (1), uno..... Oh well, if you want a good program go with Marriott....thats our cut at this.

We honestly do like Comfort Inns....its just the Choice Hotels thing that needs fixing. We have been told by several managers at the places we stayed that something isn't correct....people should be getting getting a free night after 3-5 nights.

As for the guy getting all the free nights.....must be getting some from those of us writing on this blog!!! Happy 2014!!!!
     
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Posted by FoDaddy19 on 2014-01-06:
This is how the program works (as I understand it).


It doesn't matter how many consecutive nights you stay. What counts is the number of non-consecutive nights.

So that 12 night stay you had only effectively counts as one stay as far as the promotion goes

The 2nd 12 night stay again, only count's as one stay per the promotion

So at this point you have two non-consecutive stays, which yields a single one night free stay. So you go what you were entitled to per the promotion.

If you had broken up those 12 night stays so that they weren't continuous stays, you would've earned more free nights.
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Rewards Points Not Honored With Indifferent Attitude
Posted by Dkotnour on 12/12/2013
Would not honor accumulated points for the buy two get one night free promotion. Spent a long time on hold and extensive phone discussion when trying to resolve---in an indifferent and cold response they said my points did not add up, but I know my receipts indicated a reward was earned. It was apparent they did not post all of my credits nor care to correct the error. Exhausting time spent was not worth any more effort. I will go elsewhere whenever possible.
     
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Worthless Reward Program
Posted by Jlzimmer10 on 11/23/2013
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card. And I'm not going to continue using their Privileges Program any more.

They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
     
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Choice Hotels Rewards
Posted by Bmartin1 on 11/23/2013
I was pleased to hear that if you stayed at a Choice Hotel for two nights, you could get the third night free. What a scam!!! We stayed two nights in different locations and when I tried to get the third night free in a different location, I was told that I had to book the hotel from a computer. We were traveling and I don't have a portable computer nor an electronic device that would qualify. The person with whom I dealt was rude, surly, and downright nasty. I will not stay in another Choice Hotel site. I feel that I am entitled to a free night because I qualified - but that is not likely to happen.

     
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Posted by FoDaddy19 on 2013-11-24:
It's not really a scam because they tell you that you need to book online in order redeem the free night. These days most people do have access to a smartphone or a computer. You could've even gone to a public library and used a computer there.
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Choice Privileges Point Accumulation Rip-Off!
Posted by Hollyhaugland on 11/21/2013
For the last 5 years we have used Choice Privileges in hopes to earn points towards free stay. For the last couple of weeks my wife has handled the check in, while I unloaded the luggage. Last night the hotel clerk had trouble adding our Choice Privileges points and asked us to call customer service. After talking to two different agents, one supposedly a manager, we were informed by Choice Privileges, they would not credit us any points because my wife's name and credit card was used on the check in (even though our credit cards are tied into the same account and our last name is the same) From now on, we will use our Choice Privilege card only to identify those hotels at which we will NOT be staying. Their refusal to honor us with a few measly points will cost them hundreds of future stays at their low end hotels.
     
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Give Me The Money!
Posted by Afish4meonly on 11/05/2013
CHARLESTON, WEST VIRGINIA -- I booked a Sleep Inn and I typically don't stay at Choice Hotels and I never will again...is this common place?? I did not realize that my room was a PRE-paid room...it did not specify it was at booking but my cc has already been charged and I had to cancel due to a change in travel plans and I see that I might have to wait 28 days to get a credit. This is absurd. I have never had a room charged to my CC unless I specified a Pre-pay and no cancellation prior to even staying at the hotel. This just seems WRONG to me...

They can take my money even before or if I am NOT staying and take a month to get it back to me. Wrong is not the word I would like to use!!
     
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