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What a dump
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RUTHER GLEN, VIRGINIA -- What a dirty dump. Filthy. Stale cereal, charged my CC twice.

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Roofing repairs and replacement
StarStarStarStarStarBy -
Rating: 5/51

OKLAHOMA CITY, OKLAHOMA -- Choice Solutions-Roofing And Exterior are the best Residential roofing repairs and replacement Company in Oklahoma City, OK.
Working hard, fast, efficient

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Home Warranty Weasels
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- They refused to fix a 4 year old air conditioner because it was too new and should be covered by the original manufacturer, THEN they refused to fix a 20 year old air conditioner because it had rust on it...(anything metal that is 20 years old will have rust on it). They have so many exclusions in their contract that they can get out of paying for any repair. AND the maximum cost to repair any one item is limited to ONLY $1500. SO WHY WOULD YOU PAY THEM $500 A YEAR???

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Hotel Manager Didn't Care Neither Did Choice Hotels When I Complained
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HORN LAKE, MISSISSIPPI -- This is at the Sleep Inn (a Choice Hotel) in Horn Lake, MS. Room one #234, as we were unpacking I found a tick crawling up the wall over our bed. I got the tick and took it to the front desk and was asked if I wanted another room and I said yes. Room two #238, when we got to the room the new room key would not work so I went back to the front desk and he came to the room with a master key to open the door and said he needed to replace the batteries in the door lock.

When he returned I turned on the air conditioner and it didn't work, he asked if we wanted to move to another room and I said yes. Room three #125, as we crawled into bed we saw a roach crawling up the wall. I took several pictures of the roach and the overall condition of the room, which was very poor and returned to the front desk. I asked to see the manager and was told he was not there. I asked if he could call the manager for me and he said he would try but that he usually didn't answer. He called the manager, Sam, and he answered but would not speak to me but instead told the front desk to just refund my payment.

I asked at the front desk if they had a sister hotel nearby and he said no. I asked if he could find me another hotel and he said no. All this was happening at 11pm. Clearly this hotel and its manager do not care about you as a customer. We left and found another hotel close by that was very nice. Do yourself a favor and stay some place else. When we returned home from our trip I called Sleep Inn in Horn Lake, MS and was able to talk to the manager about our problems and he offered no apology. I told him I was going to call Choice Hotels Headquarters and report him and his only word was ok.

I then called Choice Hotels Headquarters and spoke with a supervisor named Stephanie and explained the whole ordeal to her and that I wanted to file a complaint about the hotel and its manager. She told that since the hotel manager had refunded my payment that there was nothing they could do and I could not file a complaint. I told her that I was sad to hear that, that her excuse just seemed like a cop out and that Choice Hotels customers and members apparently means very little to them. Don't count on Choice Hotels Headquarters to help you if you were refunded your payment. Pick another hotel chain that stands behind its customers and members.

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Horrible Customer Service
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Rating: 1/51

WASHINGTON -- Members with Choice Hotels be very aware of how you book your rooms. My husband and I booked a reservation for this weekend, unfortunately we are not able to go on our vacation this weekend so we canceled in plenty of time. I used some of my points and paid the remaining balance on my Credit Card, I waited for a few days and noticed that my card had not been credited.

So I phone member services where I was given the runaround and sent through several departments and people. At one point I had to call back because I was on hold for so long, finally one woman said she would transfer me to the department that would credit my card. When the gentleman finally answered he had no clue what I was talking about and transferred me to another department where that gentleman laughed at me when I asked to speak to a supervisor. Finally after some time I finally reached a supervisor who said that my credit card money was converted to points and added to my account. I explained that I had not picked that option and that I needed my card credited.

According to her when you cancel your reservation they automatically convert whatever money you paid into points on your account regardless if you did not choose that option (then why have that option on your website, you're not going to allow people to choose what they want). I explained again that was not what I chose and I would like my card credited, she said she would have to file some paperwork and they would go step by step over my selections but that I would not be getting my card credited.

So basically I paid for a trip I am not going on and I am stuck with points that I did not ask for. This place is shady, they will take your money and your points, but when you cancel a reservation they will give you your points back but will not give you your money back. What good is it to be a member if this is how they are going to treat you and I certainly did not think it was appropriate for that gentleman to laugh at me what kind of circus is this place running, no one seemed to know what they were talking about or how to help me.

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Does Not Honor Their Promotions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I have been a Choice customer for many years. I have been signed up for their "Privilege" promotion numerous times to obtain free hotel stays when I have stayed for two paid nights. They have started to require their customers to re-sign up each time there is a new promotion by reading through endless "rules" and checking a box which does not appear on their phone app. When I contacted the company to report that I had not received my promotion nights they agreed to give me one night as a courtesy but no more.

After talking to three different people I find that they really don't care. This is a matter of honesty and integrity. They just didn't exhibit those things in my dealing with them. They will refuse to honor their promotion rewards over a technicality.

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Scam - Took Our Money and No Reservation When We Arrived
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Rating: 1/51

ECONO LODGE NEAR CHIPPENHAM HOSPITAL, VIRGINIA -- Made a reservation 3 weeks ahead of the date of arrival and received a confirmation after they took the payment from credit card. Arrived at the hotel on the day of stay and there was no reservation. They said the ownership had changed and the new owner had no information of the reservation. Would NOT accept/honor the print out of the confirmation. Asked us to deal with Choice Hotels.

When we called Choice Hotels, they claim they have nothing to do with the issue and are redirecting us to the Manager of the hotel. The same manager who refused to honor the reservation in the first place. WHAT A SCAM - avoid Choice hotels. If they can advertise their name, collect $$ and give you a confirmation with their name on it - but then claim they have nothing to do with the whole transaction, it is a SCAM.

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Hindu Hostilty Managers and Illegal Aliens
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Rating: 1/51

WYTHEVILLE, VIRGINIA -- Hindu Hostility Management is a threat to US and world security. Indians from SE Asia have an illegal monopoly on both the low end hotels and convenience stores throughout the US and much of the world. Most of their employees are illegal aliens from India and Mexico, especially in their Choice Hotels International chain. If we are going to solve the illegal immigrant problem we must nationalize these businesses and deport the Hindus, a mongrel mix of Caucasian and negro, who engage in illegal business practices, underreport taxes, align with rogue law enforcement personnel who receive favors including bribes and free stays at their hotels or hostels or ignorant law enforcement who are simply pro-business whether the business is engaged in legal or illegal practices.
Both Great Britain and South Africa classified the SE Asian Indians as a mixed race that discriminates against their own people and use the Caste system to degrade other SE Asian Indians. Nationalizing their businesses would jolt our economy and we would benefit immensely economically. Also, the illegal business practices would diminish, such as tax evasion and hiring and housing illegal immigrants. Lastly, Hindus do not believe in God by choice, whereas in places like China, the government does not allow worship of God, a great distinction, and clear indication of Hindu moral and character.

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Deceptive Bait and Switch
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EDISON, NEW JERSEY -- Dishwasher quit working, Choice sent repair person to fix, I paid the $45 copay and he faxed report to choice. A few hours later I got email from choice saying "congratulations, we will replace your dishwasher instead of repair it". There was a big button that said "accept $175" and in small type "decline". I declined because to replace with same model dishwasher was $797.

Next day I got a call from claims saying $395. I had called the sales department and asked specifically what happens when they can't fix dishwasher, will they take old one out and put same model in? Because I want the warranty so I don't have to shop for appliances and installers etc. He said "Yes, they will install the same model and if the model is no longer made, they will upgrade to the new version of that model". The claims person points out clause F-16 that states they have the right to offer cash instead of repair or replace (which might be less than retail value) basically negating everything in their sales pitch.

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Choice Home Warranty Is Trash
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- I was filling out the online form and ready to buy when I got the first call from a Choice representative. He told me an untruth and would not discuss the issue with me and so I hung up on him. He called back and was pushy and rude. So I hung up on him again. Two more calls have come in where they were rude. It appears they will not remove my name from their calling list. I would not do business with this company if they paid me. In my opinion, the initial contact is the most important and all contact with this company leaves me to believe they are a scam.

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Choice Hotels Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 67 ratings and
92 reviews & complaints.
Contact Information:
Choice Hotels
1 Choice Hotels Circle
Rockville, MD, 20850
800-300-8800 (ph)
701-852-8792 (fax)
www.choicehotels.com
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