DAYTON, OHIO -- I ordered 2 chicken Tuesday specials and 2 peppers a a order of fries, I had to wait about 5 minutes. The chicken I ordered was not ready yet so I was given a soft drink because I had to wait, that was nice. But then I got my order and left for home. Get home no peppers, so I called and the manager said what her name was and told me the next time I come in and ask for her. I wasn't able to make it back the following Tuesday but did return the 2nd Tuesday and I asked for her.
The new manager looked in a notebook and said he didn't see that she had written it down, and said she was at another store, which I was not driving across town for 2 peppers. So he said he couldn't take care of it. Also they are so unorganized, you go to one window and stand they say "we are not taking orders at this window". Let the customer know from the beginning where to go and stop the horse playing.
I worked for Church's in 1972 to 1974, and our motto, was our customers were 1st and not to give them the wrong items or forget items they paid for. The problem is, very very poor managers who don't care enough to train their staff, that the customers are their meal ticket and they should take pride in their job, and remember a customer's order, which they will ask you 3 or 4 times, take your order and forget they just took your order.
LAS CRUCES, NEW MEXICO -- My husband and I went into the store June 8 12:20 pm, ordered a 10 piece meal extra spicy, or "spicy spicy". Waited a few minutes, was given the box of chicken in a little tiny plastic bag. Proceeded to taste the crispy part, and told the clerks, "this is not spicy". The actual cashier just looked at me and the woman standing behind her piped up "you said half and half", and of course the cashier said "yes". Well not more than two pieces were spicy at all, and I said, "no I did not" (guess I'm being called a liar").
Rude tone of voice, lousy attitude. The boxed was opened by the mouth behind the cashier and said "it's dark so that means it's spicy spicy", called me a liar again. "That's what you ordered", called me a liar again, and rude, at that. I am obviously an older person, and they seemed to be enjoying their power over the customers? (Sick) Also asked about the 2 sides and biscuits. I re-inquired, and the clerk who had mentioned this to me in our initial order just looked at the woman standing behind her (must have been a manager or whatever) and just stared back at me and said nothing, then ignored me and turned toward the manager?
And the rest of the crew about 3 more all just standing around doing nothing, but all seemed pleased with themselves and enjoyed their lost sale, and total rudeness toward me as a customer. If this were my store, I would find at least 2 or 3 new employees who could treat folks with respect, and politeness, things all these women seem to lack.
WHITEHALL, OHIO -- Danger - Extreme health hazard. I entered late 6:48 5/26/14. These people did not care. The floors had free standing water from the front counter right under their ovens and deep fryer. This water had to be at least one inch deep, over 30 foot area during operating hours. All the employees were walking through this and tracked it all over the back area where they were working, and into their refrigerated walk in.
After we were given our food, they got it wrong, had to repeat ourselves many times. The register person who was running the window gave us empty cups when their soda machines were broken down for the night. A black lady was telling us "Seriously, I'm telling you cannot eat here." This is a freaking restaurant. We walked in and our food took them nearly 40 minutes to serve us.
The worst thing I seen was a black employee putting his hand in the flour bare handed, mixing chicken for the fryer. The counters were clean, but the back was a disaster area. I have never seen a place that needed employees fired such as this place did.
I'm surprised they have not seriously injured anyone yet by serving food out of a kitchen that should have been shut down by the health department. Pure and utter filth floated on the water with garbage floating in it as they walked through it. GAWD! Water evaporates, it was hot inside. They even had the back door propped open with their mop and bucket. Flies buzzing their dining area. There is no customer service at this establishment. If you value your health. Stay away. This place deserves no stars, if anything. They should be shut down.
CALHOUN, GEORGIA -- The Church's Chicken in Calhoun, GA. is brand new. I have been there 3 times. The first time they got my order wrong. The second time they were out of tea, they got my order wrong and I had to wait in line to order with about 12 other people and only one register open and wait another 20 minutes for my food which, as I said was still wrong.
I went there today for lunch and you guessed it still got my order wrong and when I complained to the manager and an employee, both of them argued with me telling me that was what I ordered. When I showed them my receipt, they acted like it was not mine. I know new places have to get the bugs worked out of the system but the manager and the employees here walk around like they're lost all the time. But, Popeye's chicken is about to open down the street so I won't be eating at Church's anymore, a very bad experience.
COLUMBUS, OHIO -- Visiting Church's Chicken on Main Street close to downtown Columbus, Ohio makes me feel like I'm collecting evidence to write a horror book. I don't visit often, but when I do I feel as if I am adding information to my book. This time, I ordered a 9 pc special (just chicken). I was told it comes with 3 white PCS and the rest dark. I asked for 3 wings and the rest legs. I wasn't told I would be waiting 7 minutes for my order, someone put the chicken on the wrong timer.
When I got home I had 2 breast, 1 wing, and 6 legs. We started eating, put the hot sauce all over my breast. First I tasted the hot sauce as I continue to eat my mouth was filled with a burnt taste. I turned on the big light and looked at the chicken it was burnt. By then 4 PCS was ate by my family.
I called and person whom answered the phone did not introduce themselves. I told her my dilemma. She said, "Bring the chicken back." I stated "I was not coming back tonight." She said, "If you do make sure you have a receipt." What happened to "I apologize", she made me feel as if I stole some burnt chicken and that it was my fault.
I was inconvenienced, we could not eat the chicken, and I really do not understand why this location is still open. The people whom are called managers has poor skills, slow, it is OK to be slow if you're getting the orders right. The rating for the service was hard because I could not find what comes before the star. They do not deserve 1 star.
FARMINGTON, NEW MEXICO -- On Jan 24, 2014 around 15:37 I drove 80 miles to Farmington, N.M. and decided to eat at many choices, but I choose Church's Chicken, but the meal was not appealing. The chicken was not fresh, FF was COLD and Jalapeno was soggy. My order # is **. I immediately asked the cashier (**) and she indicated "Sorry - that what we have" and closed the window. I was not satisfied with customer services and the meal.
TELEPHONE AND BELLFORT, TEXAS -- I was told there was a 15 minute wait on chicken. After 25 minutes I was still waiting on my order. After pointing out this fact to the employees they got an attitude like so what. The female manager showed no concern about I was saying, but as I was leaving I seen that same manager taking two boxes of chicken out to her families car.
I stopped at Church's Chicken yesterday after work. I went inside the lobby to use my "Be My Guest" cards, courtesy of **. Since the voucher cards weren't for the product that originated these reviews, I decided to add that to my order… just to see if anything was done about it. Since I was inside the lobby, I was actually able to watch them make the Honey BBQ Boneless Wings this time around.
I can now see why and how they were made the way they were the first time. They have a giant squirt bottle sitting next to the prepping station. They take the squirt bottle and add it to a mixing container w/ lid. They then shake & toss the chicken inside the container, evenly distributing the sauce. I have a feeling the time before, that they just grabbed the squirt bottle and gave it a few quick squeezes over the top of the chicken. But not this time. Instead, they came out looking and tasting great!
Now, just to make sure my visit wasn't influenced or tarnished in any way by the fact that I was using the voucher cards, and thus tipping the employees off that something was amiss. I decided to use their drive through today, during a different shift. I could see them through the window using the same procedure again today, shaking and all, and I once again received great looking and tasting Honey BBQ Boneless Chicken!
I wanted to thank ** for following through and making sure this location was following protocol. She asked for the chance to make it up to me, and hopefully regain my business. JOB WELL DONE **! You are an example to how all businesses should be run. Thank you!
FARMINGTON, NEW MEXICO -- I recently stopped at the local Church's Chicken to pick-up some wings for my wife. The wing selection in our town is somewhat limited, so we ordered from here out of convenience. Never again. Not if this is the quality of product being churned out to the masses. I realize that no one can live up to the advertised pictures on the order screen, but this is borderline ridiculous. If one of the savvy My3cents members will leave me a link to Church's, I very much intend on forwarding this along to their offices. This is simply unacceptable.
UPDATE: On 3-16-12, I received these coupons in the mail. Out of respect for privacy, I pasted over **'s last name. What I'm having trouble understanding is why would they send me coupons for food other than what I ordered? Should that lead me to believe that the issue hasn't been resolved, nor is there any intention to fix the problem, and that instead they would like me to move on to a different menu item that is less visually susceptible to such scrutiny? That would be the equivalent of having McDonald's mess up on a Big Mac, and then offer me chicken nuggets as compensation. Just doesn't make any sense to me?
GLOBE, ARIZONA -- My family and I as well as a couple close friends of ours had decided to go grab dinner, so we headed to our local Church's Chicken, (a place we had vowed to never go back to after a bad experience) but we hoped with time, things had improved. Well we were wrong. When we arrived, there were at least 6-7 employees, all running around the kitchen, throwing things around, including chicken at each other, then laughing about it. They were running in and out of the restaurant, meeting up with friends outside, touching the doors, fiddling with their hair, etc, then coming back in, without washing hands, or wearing gloves, and handling food.
When we got our order, we went to sit down. There was not 1 clean table in the hall, yet, no customers were there. We had to clean a table ourselves to have a clean place to sit down and eat. We were there for about an hour, and there was a stack of 60 plus pieces of chicken that sat there the whole time we were there, and there were no actual customers but us, (the rest were there for freebies, the workers friends).
Towards the end of the dining experience, people started coming in. They were served that hour old chicken, and also had to clean their tables to have a clean place to sit down. Not one time, did ANY of the employees come out to dining area to clean. Rather, they were running around, in and out of restaurant, hanging out with friends, and two of the workers, even looked high, and a smell of marijuana was prominent on their clothes when they came upfront of the store. This place is an unsanitary, ill managed, very unprofessional, breeding ground for food poisoning, that needs to be investigated ASAP before someone gets very ill!