NASHVILLE, DICKERSON RD., TENNESSEE -- I went in to eat lunch, September 15th and I ask the cashier did they have fresh chicken. She said some was coming up now. So when I sat down to eat, My chicken was soft on the inside and fried very hard and it had a funny taste to it. That's the third time I have had a problem with that chicken. I like Church's trying to give the benefit of the doubt. But that's my last time. Chicken is no good. And they had an attitude when I told them they need to change their grease.
BIRMINGHAM, ALABAMA -- I've had the very worst experience in my life here on Jefferson Ave... so I decided to treat my family to dinner (after a hard day of labour) all to be upset! As my husband and I pull to the loud-speaker my son decided to go in due to waiting for someone to say something like greet us "May I take your order?" Well sorry to say that didn't happen so I say "Hello!" And that's when some ** red-head with the rudest attitude says "I said pull around damn!"😲
Needless to say that my son heard her on the inside and was very upset that she had spoken to me that way so we left. I called the manager, and he just said "Sorry bout that ma'am." I will NEVER spend my money at another Church's again in my life! Popeye's here I come. I'll be more than glad to throw my money to someone who can respect the customer because after all it's the customer that makes your check! They don't deserve an half a star.
I stopped at Church's Chicken yesterday after work. I went inside the lobby to use my "Be My Guest" cards, courtesy of **. Since the voucher cards weren't for the product that originated these reviews, I decided to add that to my order… just to see if anything was done about it. Since I was inside the lobby, I was actually able to watch them make the Honey BBQ Boneless Wings this time around.
I can now see why and how they were made the way they were the first time. They have a giant squirt bottle sitting next to the prepping station. They take the squirt bottle and add it to a mixing container w/ lid. They then shake & toss the chicken inside the container, evenly distributing the sauce. I have a feeling the time before, that they just grabbed the squirt bottle and gave it a few quick squeezes over the top of the chicken. But not this time. Instead, they came out looking and tasting great!
Now, just to make sure my visit wasn't influenced or tarnished in any way by the fact that I was using the voucher cards, and thus tipping the employees off that something was amiss. I decided to use their drive through today, during a different shift. I could see them through the window using the same procedure again today, shaking and all, and I once again received great looking and tasting Honey BBQ Boneless Chicken!
I wanted to thank ** for following through and making sure this location was following protocol. She asked for the chance to make it up to me, and hopefully regain my business. JOB WELL DONE **! You are an example to how all businesses should be run. Thank you!
FARMINGTON, NEW MEXICO -- I recently stopped at the local Church's Chicken to pick-up some wings for my wife. The wing selection in our town is somewhat limited, so we ordered from here out of convenience. Never again. Not if this is the quality of product being churned out to the masses. I realize that no one can live up to the advertised pictures on the order screen, but this is borderline ridiculous. If one of the savvy My3cents members will leave me a link to Church's, I very much intend on forwarding this along to their offices. This is simply unacceptable.
UPDATE: On 3-16-12, I received these coupons in the mail. Out of respect for privacy, I pasted over **'s last name. What I'm having trouble understanding is why would they send me coupons for food other than what I ordered? Should that lead me to believe that the issue hasn't been resolved, nor is there any intention to fix the problem, and that instead they would like me to move on to a different menu item that is less visually susceptible to such scrutiny? That would be the equivalent of having McDonald's mess up on a Big Mac, and then offer me chicken nuggets as compensation. Just doesn't make any sense to me?
GLOBE, ARIZONA -- My family and I as well as a couple close friends of ours had decided to go grab dinner, so we headed to our local Church's Chicken, (a place we had vowed to never go back to after a bad experience) but we hoped with time, things had improved. Well we were wrong. When we arrived, there were at least 6-7 employees, all running around the kitchen, throwing things around, including chicken at each other, then laughing about it. They were running in and out of the restaurant, meeting up with friends outside, touching the doors, fiddling with their hair, etc, then coming back in, without washing hands, or wearing gloves, and handling food.
When we got our order, we went to sit down. There was not 1 clean table in the hall, yet, no customers were there. We had to clean a table ourselves to have a clean place to sit down and eat. We were there for about an hour, and there was a stack of 60 plus pieces of chicken that sat there the whole time we were there, and there were no actual customers but us, (the rest were there for freebies, the workers friends).
Towards the end of the dining experience, people started coming in. They were served that hour old chicken, and also had to clean their tables to have a clean place to sit down. Not one time, did ANY of the employees come out to dining area to clean. Rather, they were running around, in and out of restaurant, hanging out with friends, and two of the workers, even looked high, and a smell of marijuana was prominent on their clothes when they came upfront of the store. This place is an unsanitary, ill managed, very unprofessional, breeding ground for food poisoning, that needs to be investigated ASAP before someone gets very ill!
GRAND PRAIRIE, TEXAS -- My husband and I went to the Church's Chicken on Carrier and Jefferson and got there about 15 minutes before they were closing. We were cutting it close, but all we ordered were two of the double chicken sandwiches to go so we figured no big deal. We pulled up to the speaker, and they took our order, no problem.
Then, we drove around and paid for our food. The lady at the window left to get us change. We waited. And waited. And waited. About 10 minutes had gone by when we started to wonder if anyone was coming back to the window. Then, we saw an employee come to the back and start bagging up our sandwiches, so we are thinking that we're finally getting served. No, she was bagging up "extra" food, and LEFT THE STORE with the sandwiches we just paid for.
Then, they turned off all the outside lights, as we're still sitting out there with no food and no change. My husband gets out and knocks on the drive through window. The employees actually look at us, turn their backs, and continue going about cleaning the store as if we aren't there. This infuriates him, and he starts honking the horn.
Finally, another 10 minutes later, and the manager comes over to inform us that they are closed and we need to leave. He tells her that we just ordered two sandwiches, they took our money, we watched her employee LEAVE with our food, and we want our money back, NOW. She actually starts to argue with us that she never saw us come through and order anything, and we went back and forth with her arguing that she needed to give us ten dollars that we gave one of her employees for our food.
Finally the person that actually took our change came to the window and told the manager that she did in fact take our money and then forgot to put our order in. How do you forget to put an order in for the only customer at the place?? They tried to apologize and give us coupons, but we promptly informed them there was no need, because we were never going back to that store again. We did call into the corporate office and made a formal complaint as to the way we were treated, and they sent us gift cards but we just threw them away.
HOUSTON, TEXAS -- My family love Church's Chicken and we love them more because their chicken is bigger than any other chicken place. BUT for the past few times we have been disappointed with Church's. The first time we got some chicken they gave us the wrong order. We ordered Mix chicken and they gave us all dark. We had to drive a 20min drive back for them to fix it. Then we got one piece that was either sour or left out too long because it stunk, after you bit into it. We immediately called and let them know. The manager said when we come back in to let them know and he gave us his name.
So the second time we went we forgot to let them know and we order the same thing. This time we checked it before we left. BUT! Again when we got home and taste one piece it was sour or had been left out too long before cooking. We called again and the manager said he couldn't believe it so he wanted us to bring it back and said that he will replace it.
Of course it was a 20min. drive and we told him that and we explain to him this is the second time and why would be like when we order a 12 piece and it's only one piece. So again he said he would replace it when we come in. NOW!! On March 27th, 2012 we stopped there and got an 8 piece mix with a side of mashed potatoes which is their advertise special. The location is Church's Chicken, (713) 434-0916, 13350 Alameda Rd. Houston, TX 77045.
We left and went home to eat and they gave us all dark meat again. By this time of visiting them I was mad. I had to dive the 20mins back to get the order corrected and the ladies there wanted to argue with me that if they give me at least 3 pieces of white meat that it's mixed. I told them that is not true according to their manager which I have forgotten his name, and had to describe him to them so they could know that I spoke to him, that it's supposed to be 2 wings, 2 drumsticks, 2 breasts, and 2 thighs.
She again wanted to tell me that I was wrong. I told her again the same thing and asked for her manager. She said he was not there and she gave me the correct combination and I then explain that I also wanted to get my other to pieces, for the inconvenience they have put me through. I really hate it because we did love Church's. We have now decided that we are not going to Church's again.
NEW BOSTON, TEXAS -- Firstly, the staff portrayed a large amount of incompetence and a bad attitude towards customers. No one attended to me for about ten minutes, and when the food service worker finally showed up, she showed a severe lack of interest. She had to take my order three times, but even so, she still presented me the wrong food!
Secondly, the service was very slow & poor. I ordered tender strips and this dork gave me 2 thighs and 1 leg. I asked her the if she understood my order and she still messed it up. What made matters worse was that after waiting for so long, the food service brought the wrong food and she had to take it back, she became loud and angry. I stood my ground and let her know she will not talk to me without respect.
The female is the rude one who wears loud ruby red lipstick and a jewel between her eyes. I called back to speak to the manager who is a female name (**) and she was very unconcerned about this issue and showed no interest in what I was reporting to her about the incident. I decided to take matter in my own hands and report it.
Thirdly, the food itself was of very poor quality. It was quite cold and tasteless. Immediately I reached home, I suffered from very bad diarrhea which lasted for two days. All these things considered, I feel I need to be compensated. In addition, I demand that you improve the service at particular Church's Chicken restaurant or improve the quality of the food, as the service being offered is hazardous to the health of your customers. I have notified the local health department, therefore I will be reporting it to the authorities myself.
ORANGE, TEXAS -- This afternoon, my husband stopped at Church's Fried Chicken to order some chicken for supper. He doesn't like to go to Church's but that is the only fried chicken restaurant in our small town. He was treated so badly as usual. The employees have this don't care attitude. Others that have gone there have reported to us the same thing, saying that they (the employees) just don't care if you order or not, or if you get what you ordered. Church's won't be getting any more of our business. We will look for a grocery store that sells fried chicken, and the employees are very friendly. Also, the chicken is fried just a bit too long, it is not a golden brown, but a bit dark.
DAYTON, OHIO -- I ordered 2 chicken Tuesday specials and 2 peppers a a order of fries, I had to wait about 5 minutes. The chicken I ordered was not ready yet so I was given a soft drink because I had to wait, that was nice. But then I got my order and left for home. Get home no peppers, so I called and the manager said what her name was and told me the next time I come in and ask for her. I wasn't able to make it back the following Tuesday but did return the 2nd Tuesday and I asked for her.
The new manager looked in a notebook and said he didn't see that she had written it down, and said she was at another store, which I was not driving across town for 2 peppers. So he said he couldn't take care of it. Also they are so unorganized, you go to one window and stand they say "we are not taking orders at this window". Let the customer know from the beginning where to go and stop the horse playing.
I worked for Church's in 1972 to 1974, and our motto, was our customers were 1st and not to give them the wrong items or forget items they paid for. The problem is, very very poor managers who don't care enough to train their staff, that the customers are their meal ticket and they should take pride in their job, and remember a customer's order, which they will ask you 3 or 4 times, take your order and forget they just took your order.