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Church's Chicken Consumer Reviews - Page 2

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Rude Employees, Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMPLE, TEXAS -- I went to Church's at about 6:10 p.m. CST. I walk in and there were about 4 to 5 customers in line in front of me and about 4 or 5 cars in drive up window. The employee at the window told the person at drive up window that they were out chicken and they drove off mad as hell. I ask him "how long before the chicken is ready." No answer. I ask again thinking he didn't hear me. Still no answer. So I ask again a little louder. Still no answer - just a blank stare from dumb and dumber.

Some of the customer in front of me didn't get any answer either and walk out just like I did. I been a Church's customer for over 50 yrs. and never been treated as bad as I have been today. If this is the type of operations you're going to run then you might as well declare chapter 13 and close the whole chain down before you drown in your own dirty grease.

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Not Satisfied With the Meal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FARMINGTON, NEW MEXICO -- On Jan 24, 2014 around 15:37 I drove 80 miles to Farmington, N.M. and decided to eat at many choices, but I choose Church's Chicken, but the meal was not appealing. The chicken was not fresh, FF was COLD and Jalapeno was soggy. My order # is **. I immediately asked the cashier (**) and she indicated "Sorry - that what we have" and closed the window. I was not satisfied with customer services and the meal.

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Church's Chicken Long Waits & Bad Service on Tuesday's
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TELEPHONE AND BELLFORT, TEXAS -- I was told there was a 15 minute wait on chicken. After 25 minutes I was still waiting on my order. After pointing out this fact to the employees they got an attitude like so what. The female manager showed no concern about I was saying, but as I was leaving I seen that same manager taking two boxes of chicken out to her families car.

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Place Was Dirty and They Had No Chicken Ready
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KIRBY, TEXAS -- We went to get chicken for dinner and they had no chicken ready, they were out of chicken. The girl said they had to do the drive through first and my wait was 30 minutes. We went to another one on Rittiman Road in San Antonio, TX. The same thing happened - they were out of CHICKEN, we had to wait 15 minutes. I was very disappointed with Church's. That will be the last time will go there. Also they were out of sodas. Can you imagine that.

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They Never Have Chicken Ready to Go, Have to Wait
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- Been there 3 different times. They always keep you waiting for 15 to 20 min to fry the chicken. 3rd and last time I will go there.

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Honey BBQ Boneless Chicken Done Right!
StarStarStarStarStar-
Rating: 5/51

I stopped at Church's Chicken yesterday after work. I went inside the lobby to use my "Be My Guest" cards, courtesy of **. Since the voucher cards weren't for the product that originated these reviews, I decided to add that to my order… just to see if anything was done about it. Since I was inside the lobby, I was actually able to watch them make the Honey BBQ Boneless Wings this time around.

I can now see why and how they were made the way they were the first time. They have a giant squirt bottle sitting next to the prepping station. They take the squirt bottle and add it to a mixing container w/ lid. They then shake & toss the chicken inside the container, evenly distributing the sauce. I have a feeling the time before, that they just grabbed the squirt bottle and gave it a few quick squeezes over the top of the chicken. But not this time. Instead, they came out looking and tasting great!

Now, just to make sure my visit wasn't influenced or tarnished in any way by the fact that I was using the voucher cards, and thus tipping the employees off that something was amiss. I decided to use their drive through today, during a different shift. I could see them through the window using the same procedure again today, shaking and all, and I once again received great looking and tasting Honey BBQ Boneless Chicken!

I wanted to thank ** for following through and making sure this location was following protocol. She asked for the chance to make it up to me, and hopefully regain my business. JOB WELL DONE **! You are an example to how all businesses should be run. Thank you!

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You Call This BBQ?
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

FARMINGTON, NEW MEXICO -- I recently stopped at the local Church's Chicken to pick-up some wings for my wife. The wing selection in our town is somewhat limited, so we ordered from here out of convenience. Never again. Not if this is the quality of product being churned out to the masses. I realize that no one can live up to the advertised pictures on the order screen, but this is borderline ridiculous. If one of the savvy My3cents members will leave me a link to Church's, I very much intend on forwarding this along to their offices. This is simply unacceptable.

UPDATE: On 3-16-12, I received these coupons in the mail. Out of respect for privacy, I pasted over **'s last name. What I'm having trouble understanding is why would they send me coupons for food other than what I ordered? Should that lead me to believe that the issue hasn't been resolved, nor is there any intention to fix the problem, and that instead they would like me to move on to a different menu item that is less visually susceptible to such scrutiny? That would be the equivalent of having McDonald's mess up on a Big Mac, and then offer me chicken nuggets as compensation. Just doesn't make any sense to me?

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Never Go to Church's at Night!
By -

GRAND PRAIRIE, TEXAS -- My husband and I went to the Church's Chicken on Carrier and Jefferson and got there about 15 minutes before they were closing. We were cutting it close, but all we ordered were two of the double chicken sandwiches to go so we figured no big deal. We pulled up to the speaker, and they took our order, no problem.

Then, we drove around and paid for our food. The lady at the window left to get us change. We waited. And waited. And waited. About 10 minutes had gone by when we started to wonder if anyone was coming back to the window. Then, we saw an employee come to the back and start bagging up our sandwiches, so we are thinking that we're finally getting served. No, she was bagging up "extra" food, and LEFT THE STORE with the sandwiches we just paid for.

Then, they turned off all the outside lights, as we're still sitting out there with no food and no change. My husband gets out and knocks on the drive through window. The employees actually look at us, turn their backs, and continue going about cleaning the store as if we aren't there. This infuriates him, and he starts honking the horn.

Finally, another 10 minutes later, and the manager comes over to inform us that they are closed and we need to leave. He tells her that we just ordered two sandwiches, they took our money, we watched her employee LEAVE with our food, and we want our money back, NOW. She actually starts to argue with us that she never saw us come through and order anything, and we went back and forth with her arguing that she needed to give us ten dollars that we gave one of her employees for our food.

Finally the person that actually took our change came to the window and told the manager that she did in fact take our money and then forgot to put our order in. How do you forget to put an order in for the only customer at the place?? They tried to apologize and give us coupons, but we promptly informed them there was no need, because we were never going back to that store again. We did call into the corporate office and made a formal complaint as to the way we were treated, and they sent us gift cards but we just threw them away.

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This Is Too Bad
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

HOUSTON, TEXAS -- My family love Church's Chicken and we love them more because their chicken is bigger than any other chicken place. BUT for the past few times we have been disappointed with Church's. The first time we got some chicken they gave us the wrong order. We ordered Mix chicken and they gave us all dark. We had to drive a 20min drive back for them to fix it. Then we got one piece that was either sour or left out too long because it stunk, after you bit into it. We immediately called and let them know. The manager said when we come back in to let them know and he gave us his name.

So the second time we went we forgot to let them know and we order the same thing. This time we checked it before we left. BUT! Again when we got home and taste one piece it was sour or had been left out too long before cooking. We called again and the manager said he couldn't believe it so he wanted us to bring it back and said that he will replace it.

Of course it was a 20min. drive and we told him that and we explain to him this is the second time and why would be like when we order a 12 piece and it's only one piece. So again he said he would replace it when we come in. NOW!! On March 27th, 2012 we stopped there and got an 8 piece mix with a side of mashed potatoes which is their advertise special. The location is Church's Chicken, (713) 434-0916, 13350 Alameda Rd. Houston, TX 77045.

We left and went home to eat and they gave us all dark meat again. By this time of visiting them I was mad. I had to dive the 20mins back to get the order corrected and the ladies there wanted to argue with me that if they give me at least 3 pieces of white meat that it's mixed. I told them that is not true according to their manager which I have forgotten his name, and had to describe him to them so they could know that I spoke to him, that it's supposed to be 2 wings, 2 drumsticks, 2 breasts, and 2 thighs.

She again wanted to tell me that I was wrong. I told her again the same thing and asked for her manager. She said he was not there and she gave me the correct combination and I then explain that I also wanted to get my other to pieces, for the inconvenience they have put me through. I really hate it because we did love Church's. We have now decided that we are not going to Church's again.

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Bad Service
By -

FORT WORTH, TEXAS -- I have ordering Church's Chicken for a very long time but the Church's Chicken in FORT WORTH is awful. Every time I go there the order is wrong or most of the time they don't have chicken ready. I ordered WHITE meat, I got dark, I order mixed, I get dark plus the bread is never with the order. I went Jan. 25th '08 ordered dark meat the lady said it would 15 min. Other people came in, she gave other people that came in after my husband and I their order before ours. My husband ask her why we did not get our order, he told her it had been 15 min. She said it had not and we have to Waite 10 more min. Plus she was going to put all legs and old chicken that had been there.

My husband told her we never get our bread with our order could she put extra bread because they never put the bread in our order, she said NO! He told her he wanted his money back for the bread or the bread, she talked to her manager {he would talk to my husband} so he gave us the money back, why couldn't she put the bread in if she could give the money back? We waited 30 min. for the chicken and the people that were there before us were still waiting when we were leaving. Each time I have been there they NEVER have enough chicken cooked.

I have worked in the food business a long time, these people just don't care! It is the manager that should see they are trained to do the job! The store # 205 in FORT WORTH, How would you feel when you get home and what you ask for is not there? And the floor had grease on it someone is going to fall. The place is not very clean. I just bet you would not be happy if you order at the same place! IT IS JUST NOT RIGHT!!!

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Church's Chicken Rating:
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1.5 out of 5, based on 19 ratings and
40 reviews & complaints.
Contact Information:
Church's Chicken
980 Hammond Drive, Suite 1100
Atlanta, GA 30328
1-866-345-6788 (ph)
www.churchs.com
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