DAYTON, OHIO -- I ordered 2 chicken Tuesday specials and 2 peppers a a order of fries, I had to wait about 5 minutes. The chicken I ordered was not ready yet so I was given a soft drink because I had to wait, that was nice. But then I got my order and left for home. Get home no peppers, so I called and the manager said what her name was and told me the next time I come in and ask for her. I wasn't able to make it back the following Tuesday but did return the 2nd Tuesday and I asked for her.
The new manager looked in a notebook and said he didn't see that she had written it down, and said she was at another store, which I was not driving across town for 2 peppers. So he said he couldn't take care of it. Also they are so unorganized, you go to one window and stand they say "we are not taking orders at this window". Let the customer know from the beginning where to go and stop the horse playing.
I worked for Church's in 1972 to 1974, and our motto, was our customers were 1st and not to give them the wrong items or forget items they paid for. The problem is, very very poor managers who don't care enough to train their staff, that the customers are their meal ticket and they should take pride in their job, and remember a customer's order, which they will ask you 3 or 4 times, take your order and forget they just took your order.
LAS CRUCES, NEW MEXICO -- My husband and I went into the store June 8 12:20 pm, ordered a 10 piece meal extra spicy, or "spicy spicy". Waited a few minutes, was given the box of chicken in a little tiny plastic bag. Proceeded to taste the crispy part, and told the clerks, "this is not spicy". The actual cashier just looked at me and the woman standing behind her piped up "you said half and half", and of course the cashier said "yes". Well not more than two pieces were spicy at all, and I said, "no I did not" (guess I'm being called a liar").
Rude tone of voice, lousy attitude. The boxed was opened by the mouth behind the cashier and said "it's dark so that means it's spicy spicy", called me a liar again. "That's what you ordered", called me a liar again, and rude, at that. I am obviously an older person, and they seemed to be enjoying their power over the customers? (Sick) Also asked about the 2 sides and biscuits. I re-inquired, and the clerk who had mentioned this to me in our initial order just looked at the woman standing behind her (must have been a manager or whatever) and just stared back at me and said nothing, then ignored me and turned toward the manager?
And the rest of the crew about 3 more all just standing around doing nothing, but all seemed pleased with themselves and enjoyed their lost sale, and total rudeness toward me as a customer. If this were my store, I would find at least 2 or 3 new employees who could treat folks with respect, and politeness, things all these women seem to lack.
WHITEHALL, OHIO -- Danger - Extreme health hazard. I entered late 6:48 5/26/14. These people did not care. The floors had free standing water from the front counter right under their ovens and deep fryer. This water had to be at least one inch deep, over 30 foot area during operating hours. All the employees were walking through this and tracked it all over the back area where they were working, and into their refrigerated walk in.
After we were given our food, they got it wrong, had to repeat ourselves many times. The register person who was running the window gave us empty cups when their soda machines were broken down for the night. A black lady was telling us "Seriously, I'm telling you cannot eat here." This is a freaking restaurant. We walked in and our food took them nearly 40 minutes to serve us.
The worst thing I seen was a black employee putting his hand in the flour bare handed, mixing chicken for the fryer. The counters were clean, but the back was a disaster area. I have never seen a place that needed employees fired such as this place did.
I'm surprised they have not seriously injured anyone yet by serving food out of a kitchen that should have been shut down by the health department. Pure and utter filth floated on the water with garbage floating in it as they walked through it. GAWD! Water evaporates, it was hot inside. They even had the back door propped open with their mop and bucket. Flies buzzing their dining area. There is no customer service at this establishment. If you value your health. Stay away. This place deserves no stars, if anything. They should be shut down.
CALHOUN, GEORGIA -- The Church's Chicken in Calhoun, GA. is brand new. I have been there 3 times. The first time they got my order wrong. The second time they were out of tea, they got my order wrong and I had to wait in line to order with about 12 other people and only one register open and wait another 20 minutes for my food which, as I said was still wrong.
I went there today for lunch and you guessed it still got my order wrong and when I complained to the manager and an employee, both of them argued with me telling me that was what I ordered. When I showed them my receipt, they acted like it was not mine. I know new places have to get the bugs worked out of the system but the manager and the employees here walk around like they're lost all the time. But, Popeye's chicken is about to open down the street so I won't be eating at Church's anymore, a very bad experience.
COLUMBUS, OHIO -- Visiting Church's Chicken on Main Street close to downtown Columbus, Ohio makes me feel like I'm collecting evidence to write a horror book. I don't visit often, but when I do I feel as if I am adding information to my book. This time, I ordered a 9 pc special (just chicken). I was told it comes with 3 white PCS and the rest dark. I asked for 3 wings and the rest legs. I wasn't told I would be waiting 7 minutes for my order, someone put the chicken on the wrong timer.
When I got home I had 2 breast, 1 wing, and 6 legs. We started eating, put the hot sauce all over my breast. First I tasted the hot sauce as I continue to eat my mouth was filled with a burnt taste. I turned on the big light and looked at the chicken it was burnt. By then 4 PCS was ate by my family.
I called and person whom answered the phone did not introduce themselves. I told her my dilemma. She said, "Bring the chicken back." I stated "I was not coming back tonight." She said, "If you do make sure you have a receipt." What happened to "I apologize", she made me feel as if I stole some burnt chicken and that it was my fault.
I was inconvenienced, we could not eat the chicken, and I really do not understand why this location is still open. The people whom are called managers has poor skills, slow, it is OK to be slow if you're getting the orders right. The rating for the service was hard because I could not find what comes before the star. They do not deserve 1 star.
MORENO VALLEY, CALIFORNIA -- On September 05, 2013, I went inside the Church's Chicken in Moreno Valley at about 6:14pm. I ordered my chicken, the cashier said the wait time was 15 minutes for the chicken. I went to the restroom. When I was coming out, the rude employee opened the kitchen door hard and hurt me on my left arm. She said "I'm sorry", I left for home. I woke up in the morning with pain in my arm. I been calling the restaurant to report this incident with no answer. September 6, 2013 and my arm is swollen and I don't have medical insurance.
FARMINGTON, NEW MEXICO -- Today for lunch, I decided to drive-through Church's Chicken, since it was close to another appointment I had scheduled. I return to work with my lunch, and after opening the bag, the lettuce on my chicken sandwich had a brownish tint to it, and the mayo tasted rancid. I also ordered a 5-piece boneless honey BBQ, but wasn't given any napkins or even a fork to eat it with. I scrounged around the employee break room back at work, and eventually found a fork. The boneless chicken tasted great!
So, for those of you keeping score, we have great tasting boneless chicken vs. brown lettuce, rancid mayo, no napkins, and no fork. The scales seemed to be tipping in favor of an all out verbal assault or irate online review. However, there was something during my visit that trumped these miscues. And that was good ol' fashioned customer service with a smile.
From the time I ordered, to the time I pulled away and into the street. They greeted as friendly as one possibly could, just short of coming outside and hugging me. The food was served promptly, and I saw nothing but smiles on the faces of the drive-through workers and a sincere thank you as they handed the food out the window.
If I was on the Undercover Boss show, I would've definitely rewarded that crew for their excellent customer service. Even though the order was less than satisfactory, the great attitude they displayed will have me coming back to give them a second chance.
TEMPLE, TEXAS -- I went to Church's at about 6:10 p.m. CST. I walk in and there were about 4 to 5 customers in line in front of me and about 4 or 5 cars in drive up window. The employee at the window told the person at drive up window that they were out chicken and they drove off mad as hell. I ask him "how long before the chicken is ready." No answer. I ask again thinking he didn't hear me. Still no answer. So I ask again a little louder. Still no answer - just a blank stare from dumb and dumber.
Some of the customer in front of me didn't get any answer either and walk out just like I did. I been a Church's customer for over 50 yrs. and never been treated as bad as I have been today. If this is the type of operations you're going to run then you might as well declare chapter 13 and close the whole chain down before you drown in your own dirty grease.
CHICAGO, ILLINOIS -- To whom it may concern: I go to the Church's Chicken on 79th and Damen. And every time I go I get my food and it's burned. And I ask can they cook me some more, they say no. And the reason why it is burned is because it is old grease. Why do they use old grease? Would you like to eat burned chicken? I know that you wouldn't so why do you sell it to the people who come there.
And I also go to the one on 69th Western and the chicken there stinks. I don't understand why you all sell that kind of food to people. And also why they put it in a bag, why not still the box because the bag is not good. I work at a hospital and that is not good to put in a bag. I hope that you all do something about this. Thank you.
DALLAS, TEXAS -- I enter Church's Chicken at the cross road at loop 12. I purchased two 2 piece orders of spicy chicken, with 2 biscuits and a medium drink. I paid for my order and left. As I drove off I bit into a chicken leg, and to my surprise it was bloody on the inside. I returned to the Church's and asked the lady for a refund on my purchase due to the chicken being undercooked. There was no manager in the store, the employer said "I cannot refund your money, my register will come up short."
I wrote on the back of my receipt my name and phone number and explained that the chicken was bloody and had the employer to sign the receipt. She told me the manager would be back, she had to call him. I returned at 4pm, she stated that another customer came in with a 10 piece and her chicken was bloody. She also told me that the manager came in and he said he would be back. It has been 2 days and the manager has not contacted me. I feel as though if they cannot cook the chicken properly, they should obtain better management. I still have not received my refund.