COLUMBUS, OHIO -- Visiting Church's Chicken on Main Street close to downtown Columbus, Ohio makes me feel like I'm collecting evidence to write a horror book. I don't visit often, but when I do I feel as if I am adding information to my book. This time, I ordered a 9 pc special (just chicken). I was told it comes with 3 white PCS and the rest dark. I asked for 3 wings and the rest legs. I wasn't told I would be waiting 7 minutes for my order, someone put the chicken on the wrong timer.
When I got home I had 2 breast, 1 wing, and 6 legs. We started eating, put the hot sauce all over my breast. First I tasted the hot sauce as I continue to eat my mouth was filled with a burnt taste. I turned on the big light and looked at the chicken it was burnt. By then 4 PCS was ate by my family.
I called and person whom answered the phone did not introduce themselves. I told her my dilemma. She said, "Bring the chicken back." I stated "I was not coming back tonight." She said, "If you do make sure you have a receipt." What happened to "I apologize", she made me feel as if I stole some burnt chicken and that it was my fault.
I was inconvenienced, we could not eat the chicken, and I really do not understand why this location is still open. The people whom are called managers has poor skills, slow, it is OK to be slow if you're getting the orders right. The rating for the service was hard because I could not find what comes before the star. They do not deserve 1 star.
MORENO VALLEY, CALIFORNIA -- On September 05, 2013, I went inside the Church's Chicken in Moreno Valley at about 6:14pm. I ordered my chicken, the cashier said the wait time was 15 minutes for the chicken. I went to the restroom. When I was coming out, the rude employee opened the kitchen door hard and hurt me on my left arm. She said "I'm sorry", I left for home. I woke up in the morning with pain in my arm. I been calling the restaurant to report this incident with no answer. September 6, 2013 and my arm is swollen and I don't have medical insurance.
FARMINGTON, NEW MEXICO -- Today for lunch, I decided to drive-through Church's Chicken, since it was close to another appointment I had scheduled. I return to work with my lunch, and after opening the bag, the lettuce on my chicken sandwich had a brownish tint to it, and the mayo tasted rancid. I also ordered a 5-piece boneless honey BBQ, but wasn't given any napkins or even a fork to eat it with. I scrounged around the employee break room back at work, and eventually found a fork. The boneless chicken tasted great!
So, for those of you keeping score, we have great tasting boneless chicken vs. brown lettuce, rancid mayo, no napkins, and no fork. The scales seemed to be tipping in favor of an all out verbal assault or irate online review. However, there was something during my visit that trumped these miscues. And that was good ol' fashioned customer service with a smile.
From the time I ordered, to the time I pulled away and into the street. They greeted as friendly as one possibly could, just short of coming outside and hugging me. The food was served promptly, and I saw nothing but smiles on the faces of the drive-through workers and a sincere thank you as they handed the food out the window.
If I was on the Undercover Boss show, I would've definitely rewarded that crew for their excellent customer service. Even though the order was less than satisfactory, the great attitude they displayed will have me coming back to give them a second chance.
TEMPLE, TEXAS -- I went to Church's at about 6:10 p.m. CST. I walk in and there were about 4 to 5 customers in line in front of me and about 4 or 5 cars in drive up window. The employee at the window told the person at drive up window that they were out chicken and they drove off mad as hell. I ask him "how long before the chicken is ready." No answer. I ask again thinking he didn't hear me still no answer. So I ask again a little louder still no answer just a blank stare from dumb and dumber.
Some of the customer in front of me didn't get any answer either and walk out just like I did. I been a Church's customer for over 50 yrs. and never been treated as bad as I have been today. If this is the type of operations you're going to run then you might as well declare chapter 13 and close the whole chain down before you drown in your own dirty grease.
CHICAGO, ILLINOIS -- To whom it may concern: I go to the Church's Chicken on 79th and Damen. And every time I go I get my food and it's burned. And I ask can they cook me some more, they say no. And the reason why it is burned is because it is old grease. Why do they use old grease? Would you like to eat burned chicken? I know that you wouldn't so why do you sell it to the people who come there.
And I also go to the one on 69th Western and the chicken there stinks. I don't understand why you all sell that kind of food to people. And also why they put it in a bag, why not still the box because the bag is not good. I work at a hospital and that is not good to put in a bag. I hope that you all do something about this. Thank you.
DALLAS, TEXAS -- I enter Church's Chicken at the cross road at loop 12. I purchased two 2 piece orders of spicy chicken, with 2 biscuits and a medium drink. I paid for my order and left. As I drove off I bit into a chicken leg, and to my surprise it was bloody on the inside. I returned to the Church's and asked the lady for a refund on my purchase due to the chicken being undercooked. There was no manager in the store, the employer said "I can not refund your money, my register will come up short."
I wrote on the back of my receipt my name and phone number and explained that the chicken was bloody and had the employer to sign the receipt. She told me the manager would be back, she had to call him. I returned at 4pm, she stated that another customer came in with a 10 piece and her chicken was bloody. She also told me that the manager came in and he said he would be back. It has been 2 days and the manager has not contacted me. I feel as though if they can not cook the chicken properly, they should obtain better management. I still have not received my refund.
TRINITY, TEXAS -- My son has an opportunity but needs a legal document from the company that he is not working there anymore. The manager refuses to sign such government document and now my son may miss out on this benefit which would help him and his family. The human resources of the corporate office will fax to the institution but can't get to it to the end of the week, but the problem is it is needed much sooner like yesterday instead of tomorrow.
The woman at the center did not realize that he needed this till today but since there is a deadline there is not much more she can do and the manager refuses to sign and the managers headquarters says they can't get to it till the end of the week. What problems is there in a manager signing that an employee no longer works there. This is not for unemployment benefits, this is a document that has no ramifications for the business, but would open up a opportunity for my son which now he will probably not be able to receive. Signed just a sad mom.
GRAND PRAIRIE, TEXAS -- My husband and I went to the Church's Chicken on Carrier and Jefferson and got there about 15 minutes before they were closing. We were cutting it close, but all we ordered were two of the double chicken sandwiches to go so we figured no big deal. We pulled up to the speaker, and they took our order, no problem.
Then, we drove around and paid for our food. The lady at the window left to get us change. We waited. And waited. And waited. About 10 minutes had gone by when we started to wonder if anyone was coming back to the window. Then, we saw an employee come to the back and start bagging up our sandwiches, so we are thinking that we're finally getting served. No, she was bagging up "extra" food, and LEFT THE STORE with the sandwiches we just paid for.
Then, they turned off all the outside lights, as we're still sitting out there with no food and no change. My husband gets out and knocks on the drive through window. The employees actually look at us, turn their backs, and continue going about cleaning the store as if we aren't there. This infuriates him, and he starts honking the horn.
Finally, another 10 minutes later, and the manager comes over to inform us that they are closed and we need to leave. He tells her that we just ordered two sandwiches, they took our money, we watched her employee LEAVE with our food, and we want our money back, NOW. She actually starts to argue with us that she never saw us come through and order anything, and we went back and forth with her arguing that she needed to give us ten dollars that we gave one of her employees for our food.
Finally the person that actually took our change came to the window and told the manager that she did in fact take our money and then forgot to put our order in. How do you forget to put an order in for the only customer at the place?? They tried to apologize and give us coupons, but we promptly informed them there was no need, because we were never going back to that store again. We did call into the corporate office and made a formal complaint as to the way we were treated, and they sent us gift cards but we just threw them away.
FARMINGTON, NEW MEXICO -- On Jan 24, 2014 around 15:37 I drove 80 miles to Farmington, N.M. and decided to eat at many choices, but I choose Church's Chicken, but the meal was not appealing. The chicken was not fresh, FF was COLD and Jalapeno was soggy. My order # is **. I immediately asked the cashier (**) and she indicated "Sorry - that what we have" and closed the window. I was not satisfied with customer services and the meal.
TELEPHONE AND BELLFORT, TEXAS -- I was told there was a 15 minute wait on chicken. After 25 minutes I was still waiting on my order. After pointing out this fact to the employees they got an attitude like so what. The female manager showed no concern about I was saying, but as I was leaving I seen that same manager taking two boxes of chicken out to her families car.