Church's Chicken - Page 2

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1.5 out of 5, based on 19 ratings and
41 reviews & complaints.

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Terrible Experience With Service
Posted by on
Rating: 1/51
CALHOUN, GEORGIA -- The Churches Chicken in Calhoun, GA. is brand new. I have been there 3 times, the first time they got my order wrong, the second time they were out of tea, they got my order wrong and I had to wait in line to order with about 12 other people and only one register open and wait another 20 minutes for my food which, as I said was still wrong.

I went there today for lunch and you guessed it still got my order wrong and when I complained to the manager and an employee, both of them argued with me telling me that was what I ordered. When I showed them my receipt, they acted like it was not mine.

I know new places have to get the bugs worked out of the system but the manager and the employees here walk around like there lost all the time. But, Popeye's chicken is about to open down the street so I won't be eating at Churches anymore, a very bad experience.
     
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I Was Discounted and Cheated Which Made Me Feel Like a Thief.
Posted by on
Rating: 1/51
COLUMBUS, OHIO -- Visiting Church's Chicken on Main Street close to downtown Columbus, Ohio makes me feel like I'm collecting evidence to write a horror book. I don't visit often, but when I do I feel as if I am adding information to my book.

This time, I ordered a 9 pc special. (just chicken) I was told it comes with 3 white PCS and the rest dark. I asked for 3 wings and the rest legs. I wasn't told I would be waiting 7 minutes for my order, someone put the chicken on the wrong timer. when I got home I had 2 breast, 1 wing, and 6 legs. we started eating, put the hot sauce all over my breast. first I tasted the hot sauce as I continue to eat my mouth was filled with a burnt taste. I turned on the big light and looked at the chicken it was burnt. by then 4 PCS was ate by my family.

I called and person whom answered the phone did not introduce themselves. I told her my dilemma, she said bring the chicken back. I stated I was not coming back tonight, she said if you do make sure you have a receipt. what happened to "I apologize" she made me feel as if I stole some burnt chicken and that it was my fault. I was inconvenienced, we could not eat the chicken, and I really do not understand why this location is still open. the people whom are called managers has poor skills, slow, it is OK to be slow if your getting the orders right. the rating for the service was hard because I could not find what comes before the star. They do not deserve 1 star.
     
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FoDaddy19 on 2014-01-11:
It seems like she was willing to correct the mistake, and obviously a receipt would be required. An "I'm sorry" would've been nice, but it does sound like they were going to try to make it right, so I can't fault them for that.

The slow service and getting the order wrong were mistakes. It's always a good idea to check your yourself before leaving.
Cwazychicken on 2014-01-12:
well if it was as burnt as you said, then I would guess that nobody would be able to eat it. If people ate the chicken and you can't return it, then they will assume it was edible enough...So if you don't have the chicken to return, I can see why they won't refund you. Places are more picky about this more because of scammers scamming them out.
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Got Hurt by a Rude Employee When She Opened the Door Inside the Restaurant
Posted by on
Rating: 1/51
MORENO VALLEY, CALIFORNIA -- On September 05, 2013, I went inside the Church's chicken in Moreno Valley at about 6:14pm. I ordered my chicken, the cashier said the wait time was 15 minutes. for the chicken.

I went to the rest room. When I was coming out, the rude employee opened the kitchen door hard and hurt me on my left arm. She said I'm sorry, I left for home.

I woke up in the morning with pain in my arm . I been calling the restaurant to report this incident with no answer. September 6, 2013 and my arm is swollen and I don't have medical insurance.
     
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cmthru on 2013-09-07:
You should have reported the incident immediately. As I see it your only recourse is small claims court to recover medical expenses. But this is 2 days later. I would not bother anymore.
John Nicholson on 2013-09-07:
This is why every responsible adult needs to have health insurance. But, I suspect you will survive and not be able to receive the compensation you think you so richly deserve from this big, terrible corporation.
Chaparrita on 2013-09-08:
I don't see how the employee was rude. She did apologize. I doubt you'll see any kind of compensation for this. It was an accident and you didn't report it before you left the premises.
BigAl on 2013-09-08:
How was this employee rude to you?
clutzycook on 2013-09-08:
How was the employee rude? She apologized, it was an accident. I know you didn't think it would cause an injury, but I'm going to Echo that you should have reported it immediately.
Josh on 2013-09-13:
To repeat what others have said, the employee was not rude. I've accidentally opened a door into someone before because I don't have the ability to see through doors. I've always apologized, like the employee did. It was an accident, not an act of rudeness.
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Food Was Gross, but Service Was Great!
Posted by on
Rating: 4/51
FARMINGTON, NEW MEXICO -- Today for lunch, I decided to drive-through Church's Chicken, since it was close to another appointment I had scheduled. I return to work with my lunch, and after opening the bag, the lettuce on my chicken sandwich had a brownish tint to it, and the mayo tasted rancid. I also ordered a 5-piece boneless honey BBQ, but wasn't given any napkins or even a fork to eat it with. I scrounged around the employee break room back at work, and eventually found a fork. The boneless chicken tasted great!

So, for those of you keeping score, we have great tasting boneless chicken vs. brown lettuce, rancid mayo, no napkins, and no fork. The scales seemed to be tipping in favor of an all out verbal assault or irate online review. However, there was something during my visit that trumped these miscues. And that was good ol' fashioned customer service with a smile. From the time I ordered, to the time I pulled away and into the street. They greeted as friendly as one possibly could, just short of coming outside and hugging me. The food was served promptly, and I saw nothing but smiles on the faces of the drive through workers and a sincere thank you as they handed the food out the window.

If I was on the Undercover Boss show, I would've definitely rewarded that crew for their excellent customer service. Even though the order was less than satisfactory, the great attitude they displayed will have me coming back to give them a second chance.
     
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John Nicholson on 2013-08-28:
Nice to see you are so happy with the smiles whilst they provide bad food. Sort of like having a smiling, happy surgeon who never graduated from medical school and cuts off the wrong leg---but he did so with a smile on his face!
Wally on 2013-08-28:
I'm not a fan of Church's Chicken. Go there time to time but I do love good customer service.

Good review, J4A
DebtorBasher on 2013-08-28:
*Waving to JAKFK*
I never cared for Chruch's Chicken...but, it's always nice to have a happy staff wait on you.

Speaking of BBQ....where IS JKT???
JAKFK on 2013-08-28:
John Nicholson> Good perspective and analogy. But my point was that I place a higher value on service than the product. If a server at Applebee's or Outback is cheery and helpful, then I can look past an entree being missed or brought out a few minutes late. Or I can forgive cold fries and such. The great customer service makes it tolerable.

But on the flip side of the coin, you can serve me the world's greatest tasting food, but if the server has a poor attitude, never smiles, doesn't refill drinks, etc...then I'll never go back.
tammy on 2014-03-17:
I had friendly service, and was waitied on quickly. but after I had got home and opened the box of chicken , it looked dark and oily , I tasted the chicken before serviing it and it tasted like old grease! this isn't the first time , so I took it back and they told me its because they don't use oil any more , and told me that they had been getting a lot of complaints. I wish they would fix this problem because our family used to love churches chicken.
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Rude Employees Bad Service
Posted by on
Rating: 1/51
TEMPLE, TEXAS -- I went to Church's at about 6:10 p.m. CST. I walk in and there were about
4 to 5 customers in line in front of me and about 4 or 5 cars in drive up window. The employee at the window told the person at drive up window that they were out chicken and they drove off mad as hell. I ask him how long before the chicken is ready. No answer. I ask again thinking he didn't hear me still no answer. So I ask again a little louder still no answer just a blank stare from dumb and dumber. Some of the customer in front of me didn't get any answer either and walk out just like I did. I been a Church's customer for over 50yrs. and never been treated as bad as I have been today.

If this is the type of operations your going to run then you might as well declare chapter 13 and close the whole chain down before you drown in your own dirty grease.
     
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olie on 2013-08-09:
Here's the thing: Chicken takes a long time to properly cook. You don't want to get your chicken in 2 minutes, only to find that it's still raw inside. You know, pink meat, pink or red "juices" when you bite inside.

Sounds like this place was swamped at an unusual time. While customers would like to drive up and order 2 buckets at a time, it's unlikely to happen. Chicken, in addition to taking time to cook properly, is expensive to trash after 10 minutes under the lamps.

If you really want chicken, you have a couple of options. Call ahead and order what you want. Or...Try a local chicken place.

I know that our local chicken place(independently owned)is worth the wait! So do others in my city.
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Old Grease
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- To whom it my concern: I go to the church chicken on 79th and Damen. And every time I go I get my food and it's burned. And I ask can they cook me some more they say no. And the reason why it is burned is because it is old grease. Why do they use old grease? Would you like to eat burned chicken? I know that you wouldn't so why do you sell it to the people who come there. And I also go to the one on 69th Western and the chicken there stinks. I don't understand why you all sell that kind of food to people. And also why they put it in a bag why not still the box because the bag is not good I work at a hospital and that is not good to put in a bag. I hope that you all do something about this. Thank you.
     
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unhappy999 on 2012-06-12:
I think you should find a new place to get your chicken.
TLSmith on 2012-06-12:
Why do you keep going there?
Starlord on 2012-06-12:
This is a common complaint with fast food joints. The oil in the fryolaters needs to be changed regularly, and many franchisees try to cut costs by stretching the oil far past where they should. I can tell when I pull into their lot if the oil has not been changed . Contact corporate and complain to them, the franchisee is giving corporate a black eye.
trmn8r on 2012-06-12:
Based on your description, I would also eat elsewhere. You may succeed in fighting city hall - good luck.
sweetie pie on 2012-10-24:
I have experienced old grease and burnt chicken also from. 79Th and Damen it is horrible. I worked for Churches when I was 16 yesrs old. The first one in Chicago on 51st and Wabash about 40 years ago , there is no comparison now . The chicken then was awesome. Everything has changed its really a same.
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Bloody Chicken
Posted by on
Rating: 1/51
DALLAS, TEXAS -- I enter Church's Chicken at the cross road at loop 12. I purchased two 2 piece orders of spicy chicken, with 2 biscuits and a medium drink. I paid for my order and left. As I drove off I bit into a chicken leg, and to my surprise it was bloody on the inside. I returned to the Church's and asked the lady for a refund on my purchase due to the chicken being undercooked. There was no manager in the store, the employer said " I can not refund your money, my register will come up short." I wrote on the back of my receipt my name and phone number and explained that the chicken was bloody and had the employer to sign the receipt. She told me the manager would be back, she had to call him. I returned at 4pm, she stated that another customer came in with a 10 piece and her chicken was bloody. She also told me that the manager came in and he said he would be back.

It has been 2 days and the manager has not contacted me. I feel as though if they can not cook the chicken properly, they should obtain better management. I still have not received my refund.
     
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rukiddingme666 on 2012-08-11:
That happened to me in 71 and I have not been back until last night. it was not bloody but was not good quality in any way. they do not know what a breast or wing is-round rock and aw grimes
Phillip Nelson on 2012-08-11:
basically the chicken should be cooked at 350 degrees for 15 minutes,depending they may not have had the temperature exactly right or they pulled the chiken too early if they don't see 4 of five legs floating.
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How Legal Is This
Posted by on
TRINITY, TEXAS -- My son has an opportunity but needs a legal document from the company that he is not working there anymore. The manager refuses to sign such government document and now my son may miss out on this benefit which would help him and his family. The human resources of the cooperate office will fax to the institution but can't get to it to the end of the week, but the problem is it is needed much sooner like yesterday instead of tomorrow. The woman at the center did not realize that he needed this till today but since there is a deadline there is not much more she can do and the manager refuses to sign and the managers headquarters says they can't get to it till the end of the week.

What problems is there in a manager signing that an employee no longer works there, this is not for unemployment benefits this is a document that has no ramifications for the business, but would open up a opportunity for my son which now he will probably not be able to receive.

Signed just a sad mom
     
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trmn8r on 2012-05-16:
It sounds like the company policy on this is for corporate to do it. It is unfortunate that the timing is so tight - the end of the week is only 2 days away.
Anonymous on 2012-05-16:
I have to agree with trmn8r on this one. It sounds as though they are only following company policy. Even though it may seem like an insignificant ordeal to you, perhaps the manager feels uneasy about breaking their company's policy. While it may help your son, it could potentially hurt the manager.
CowboyFan on 2012-05-17:
Always remember: Your crisis or delay, does not create a crises for other people--plan accordingly. The person to be upset with is the woman at the center, who recognized the need only at the last minute.
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Bad Food And Bad Service
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JACKSONVILLE, FLORIDA -- On 11/12/11 about the time of 445 pm in Jacksonville FL location East 21 street, my wife and I stop in for a snack. There was customers waiting for service, while the staff was discussing personal problems very loudly and joking not waiting on customer. We finally place our order with the only cashier that was nice. We were giving our order and left the store. Went home and found bad chicken in both orders. We feel that this is not the Churches we used to know. The chicken made my wife sick.

Mr. and Mrs. Robert Edwards
Unhappy customers
     
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madconsumer on 2011-11-13:
did you call them and let them know? maybe contact the local health department to see if any others reported becoming ill from that location.
swimjim on 2011-11-13:
yuk
Anonymous on 2011-11-13:
I stopped eating at Church's chicken their chicken is to so greasy has no flavor. its only decent when its fresh outta the grease otherwise its disgusting.
Anonymous on 2011-11-13:
I'm afraid to go to my nearest Church's.
GenuineNerd on 2011-11-13:
I rarely have Church's chicken...last time I had it, it was good (this was at a White Castle/Church's combo unit.)
Starlord on 2011-11-13:
White Castle/Church's location? Uncle Billy must be turning over in his grave. I thought the White Castle in a gas station/convenience store in Richmond, IN was an affront, but this is just ridiculous. When I worked for White Castle, the stores were free-standing and making money from day one. Whoever is making the decisions should behorse whipped, with a real horse.
GenuineNerd on 2011-11-13:
Some Cleveland and Columbus-area White Castle locations also sell Church's Chicken.
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Poor Customer Service and nasty hot restaurant
Posted by on
Went to a restaurant in Anderson South Carolina called Churches Chicken on Shockley Ferry Road when we walked in we were left standing with another staffs back turned who never acknowledged us for about a good fifth-teen minutes no-one would take our order and when they did we waited for another thirty minutes before we got two sandwiches and a two piece meal the shift manager waited on us didn't offer us anything for our wait or say she was sorry she just gave us our food like nothing was wrong. One staff stood there and ate food the appearance of the place was nasty and the grease the food was cooked in hadn't been changed.
     
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Skye on 2011-07-23:
You stood there for 15 minutes? Maybe they did not know you were there, but a simple, excuse me could have got things rolling.

Sorry you had such a poor experience. Did you ask to speak to the manager? They cannot attempt to correct, what they are not made aware of.
leet60 on 2011-07-23:
+10 Skye. "the appearance of the place was nasty ..." the moment I noticed that I would have gone elsewhere.
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