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Cingular Wireless Cell Phones

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Cingular Sucks
Posted by Gecko on 06/07/2006
BETHLEHEM, PENNSYLVANIA -- DON"T BUY CINGULAR SERVICE.THERE IS NO SERVICE. I found out the hard way. Got a cingular phone and service contract. I couldn't use the phone camping,at the beach or out West. I was so disgruntled using my friends' phones all the time to get in touch with home while traveling. The last straw was out in Las Vegas.When I got home i literally threw my phone down on the counter and said you have have your junk back. I have Verizon ever since and haven't had a lost, dropped or no service area! Well lo and behold over 2 years later they are after me for $ since I broke the contract. I insisted they broke the contract because I paid my bills on time but they did not provide me with service. WELL GUESS WHAT? In small print on the contract..it states..THEY DO NOT HAVE TO PROVIDE SERVICE. Gotta pay them so my credit stays good..BUT every time I go to the mall I'm taking my CINGULAR SUCKS SIGN nad stand by there door for a few minutes. Hopefully they'' lose alot more revenue then what I have to pay them!
And their advertising is FALSE. No dropped calls..Yeah..RIGHT!!!

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Posted by Doc J on 2006-06-07:
A couple of finer points regarding your post. If you would have read the contract prior to cancelling, you may have had remedies. Your temper costed you. And, Cingular's adds don't say "no dropped calls"...they say "fewer dropped calls". Good luck with Verizon...they have as many posts here as does Cingular.
Posted by Hugh_Jorgen on 2006-06-07:
My Cingular phone works like a champ in Las Vegas. In fact, last time I was there it was my friends with Sprint that kept borrowing my phone.
Posted by Justin001980 on 2006-06-07:
You should have also check the service coverage map before purchasing cingular. It clearly shows the lack of service out west. People still make me laugh when they expect cell service in caves, in the mountains, underwater, in the air, etc. Yea, its annoying when driving across country while talking on the phone and your call gets dropped as the cell service changes towers but its not that hard to redial. If you want perfect service, pull over and use a landline. Or is that too inconvenient for you?
Posted by dmjar863 on 2006-06-08:
There is one thing I learned working at Best Buy. I worked in the wireless department (Cell Phones and PDA's) for six months. All cell phone companies suck. (Insert cell Phone Company) always dropped my calls and over charged me. Personally I think we expect cell phones to be too good. We want them to be like our home land line phones. I don’t think the technology is that good? Don't get me wrong I'm not taking the cell companies side, they over advertise the ability of there product and nickel dime you to death. 10 cents a text message, 2.50 for some stupid song as a ring tone. Just read what you sign and purchase your plan and phone in a store so when they screw up you can go confront someone face to face you'll get better service than some drone over the phone. (Hey that rhymes)
Posted by Doc J on 2006-06-08:
Cell service in Israel is outstanding. So, not "all" cell service is bad. I've never had a dropped call and my service is cheaper than in the US. It's not just my anecdotal observation. There are numerous publications that praise Israeli cellular service. We would do well to copy them.
Posted by dmjar863 on 2006-06-08:
I made that statement based on my experience with customer’s statements at my location (ATL, Ga.) Guess I should have been more specific.
Posted by Praetoguy on 2006-06-16:
Me too! I have great service in Las Vegas everywhere we were at. In fact it became a running joke when my friend needed to make a call they were borrowing my phone. Most of them have changed over to Cingular now too. Sounds like possible user issue!
Posted by MB1971 on 2006-07-09:
Gotta say, My reception with Cingular in those areas you mentioned seems just fine. Especially Vegas!
Who has time to stand around holding a sign anyways??
Posted by ohno on 2006-08-01:
it almost brings a tear to my eye to see that we do have customers that can do more than gripe...BY THE WAY ALL CELL PHONE CONTRACTS SAY SERVICE IS NOT GUARANTEED...bummer, guess ur sol
Posted by kbunker on 2006-08-10:
What is your complaint. I get dropped calls, failed calls and network busy 50% of the time in my home calling area. Reception is bad, customer service is bad, service is ad havoc - and it all seems to be my problem. People, don't let them continue to get away with it. Drop THEM.
Posted by phoneguy1055 on 2006-09-13:
you actually have the time to do something as childish as stand in front of a door holding a cingular sucks sign?
Posted by MollyDolly on 2006-09-30:
Yeah I agree their customer service is pretty aweful and so is there reception. At first my reception was great and now its so aweful. I cannot make phone calls in my apartment unless I sit on a my bed, I cannot make phone calls when I walk to work. The other day during my lunch break I made a phone call and I had four dropped calls within two minutes.
Posted by MollyDolly on 2006-10-01:
Not only that but when you ask the reps on the phone a question they never answer my question and you have to wait on hold for like twenty minutes; its ridiculous. We never had those problems with sprint; on the otherhand sprint has hidious phones and s.hitty reception
Posted by MollyDolly on 2006-10-14:
Hugh_Jordan you are lying! Stop acting like you are a customer service. I believe you are either a manager of cingular or a rep; your opinions dont count when it comes to us complaining about cingular! Let us get mad and be quiet.
Posted by MollyDolly on 2006-10-14:
Hugh_Jordan you are lying! Stop acting like you are a customer. I believe you are either a manager of cingular or a rep; your opinions dont count when it comes to us complaining about cingular! Let us get mad and be quiet.
Posted by MollyDolly on 2006-10-14:
ugh! double double trouble trouble
Posted by MollyDolly on 2006-10-14:
stop acting like you are a customer*
Posted by cingular tech rep on 2007-04-25:
Its almost getting to funny because customer keep saying our ads are wrong: And their advertising is FALSE. No dropped calls..Yeah..RIGHT!!! Come on now, did you actually hear that or did you just want to hear that to TRY to make a vaild point which you did not in this post? If you are not with us anymore I'm sorry for your loss and hope you are happy now..thank you for choosing cingular have a great day
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Horrible/Unethical Service
Posted by Tnd on 01/28/2006
GAINESVILLE, FLORIDA -- I signed up for a 2-year contract cell phone service in September 2005. There was a 30-day trial where I was able to try the service. For this period the phones worked perfectly! After this period, I could not place or receive phone calls at random hours. After 9 PM, when I have “free” minutes, the phones did not work at all at first. I (still) get a “Network not Available” message displayed on my screen. This happens with the 2 phones in the contract. I called numerous times to the service department. They have done over 5 “upgrade” downloads to the phones, with no effect at all. I also changed the Sim card. This did not help either. They kept telling me I had 2 defective phones. In December, the phones were exchanged. At first, they worked fine. Now in January the problems got worse. This time, I can barely place or receive calls and when I can, the signal goes in and out. I can barely hear the person I am speaking to and vice versa. People who call me also say they do not always get my voice mail. Instead, they get a message saying, “The subscriber is not available.”

In late November of 2005 I had spoken to a supervisor who clearly stated that if the problems persisted after the phones were exchanged, it was likely a network problem. If this was the case, I could be released from the contract without an early cancellation fee. When I called to report this, not only was the tech support staff ineffective, I was told this was not an option. They also refused to release the name of the supervisor that told me that, when it is listed in their records. (I was stupid enough to forget her name, so remember to make note of this any time you call for a complaint!)

I called again yesterday, January 27, 2006. They had the nerve to tell me I had to change the phones again, because they are a “cheap” model. My model is retailed at over $200. Should I get a $500-dollar phone to get the service I am paying for???

I have been lied to several times, and I am paying for a service I can barely use. The sad part is, I know I am not the only consumer in this area with this problem.

As a suggestion, if you have a similar problem, please file a complaint with the Better Business Bureau at www.bbb.org and/or with the FTC at http://www.ftc.gov/. Cingular may ignore one person’s complaint, but if there is a significant amount of voices out there, we might get some fairness out of this.

For those of you thinking on getting Cingular Service, please think this well.
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Fraudulent Terms
Posted by Nancyinflorida on 07/12/2005
BONITA SPRINGS, FLORIDA -- I already posted, but I want to add this comment since my experience has gotten worse. According to my customer profile, my contract ended July 12. I signed on with AT&T in 2002 and extended it for 1 year. So I called Cingular last night to cancel my service and was told that I would get a $175 penalty for early cancellation. I couldn't understand this since I've been patiently waiting for this very day. The explanation was that my actual date is now July 14. (I swear to God this is true.) She said that when my service was interrupted for 24 hours last year (the day I left my phone at work and thought it was lost) it changed the contract end date. So I said "okay then cancel it as of the 14th." I was told that because they cannot change the billing date, which is the 12th and that a bill was generated today, I have to pay for the entire month ending August 14. I said that was ridiculous and, even though I shouldn't pay a single dime, to bill me for 2 days. The answer was "we do not prorate service." This is not the information I originally had, but with Cingular, who knows? Truthfully, I was hoping to switch carriers and keep my number but it will take a few days and I cannot pay for 2 different plans. Why should I? My contract began 3 years ago and I wish to cancel it without a penalty and with no further bills for service. The only solution is to continue using Cingular with my lousy service and I assume I'll be on a month to month plan. Then I'll switch a week before the billing period and just be paying for 2 plans for a few days. I have to believe that there can't be a cancellation fee on a monthly plan since I didn't sign anything. I truly think the way they've been handling my contract for several months is illegal, if not completely unethical. There should be a Class Action Suit against this very dishonest corporation. Maybe there already is.
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Posted by Anonymous04 on 2005-07-16:
Read your own contract. Don't listen to what they tell you.
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Military Suspend - BE AWARE
Posted by AirForce_MOM_1076 on 07/15/2009
LUBBOCK, TEXAS -- In the spring of 2006 my daughter obtained cell phone service with then Cingular Wireless; using my husband as a co-signer (for lack of a better word). At the end of Oct 2006 my daughter was deployed to Germany with the Air Force. We called Cingular and explained to them the situation. They directed us to a department specifically for this issue. We were told at that time we would have to send in a copy of her orders to deploy. Once that was received they would suspend her cell phone service. We were also told that if she was to be shipped home all she would have to do is contact them and they could reactive her account. We at that time told them it would be 36 months at minimum before she returned per her deployment orders. That was not a problem once the received a copy of the orders the account would be closed. Now it is July 2009, our next to the old would like to get her first cell phone. My husband takes her to the now AT&T store to get her phone. After looking at our account they tell us he cannot get a new line of service because we have a $175 collection against our account. When my husband inquires as to why we have a collection he is told it is because of the line that was discontinued due to my daughter being deployed. He explains that we had it shut off due to the deployemtn and the steps we went did in order to accomplish this. He was told that was to bad call the customer service center for AT&T. I did that went through the same explanation. We were told that the account had been suspended for 24 months but the reactivated that account at that time because my daughter did not call AT&T/Cingular back to prove and continue the suspension. We explained that the deployment orders showed she would be in Germany for a minimum of 36 months and most of that time has been spent down range in Afghanistan and would not have been able to make any calls. At that point we were told it was no longer there issue the matter had been sent to a collection agency. We asked for the Military Suspend department and were told they no longer had that department. We then asked who we could talk to, to resolve this issue and we were told that we would have to talk to the collection agency themselves. When we then explained that they would not talk to us because the account was against us, it seems like they would only consider talking to the company that placed the account with them. At that point we were told Sorry but to bad.

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Posted by jktshff1 on 2009-07-15:
As much as I like my AT&T, this makes me rethink renewing my service with them. In the great scheme of things, I'm a little spender with 2 business lines, home line, fax line and 4 cell phones, but it's the principle of the thing.
Posted by madconsumer on 2009-07-15:
sounds like you missed the mark on this by not calling them to update the info. seems like you would have been mailed something, like a bill or some type of notice.
Posted by Anonymous on 2009-07-15:
This is why I like to get everything in writing. It is unlikely that your account was sent to collections without a bill being sent to you, so it sounds like you may have missed the bill...unless it was going to a different address? As much as you might hate it, pay the bill for the sake of saving your credit.
Posted by Soaring Consumer on 2009-07-15:
This is a violation of the Servicemembers Civil Relief Act. They had proof of the deployment and the length of the term and should not expect somebody to call them before the end of that time. Thus, they are not entitled to collect on this.

I suggest contacting your state's Office of the Attorney General's consumer protection division.
Posted by tinydancer89 on 2009-07-15:
that shouldn't matter how long she was deployed, with verizon i know they will suspend the service as long as needed when it comes to military deployment.
Posted by jktshff1 on 2009-07-15:
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Cell phone contract
Posted by Dodge_ram_03 on 07/24/2007
TACOMA, WASHINGTON -- Before my husband and I were married, he had less than perfect credit. As soon as we were officially hitched, I took over paying his bills so I would know that they were on time and also to re-establish his credit. Two years later, we moved and he wanted to put me on his cell phone contract since my carrier did not offer service in the area. We went to the store and after pulling up his file, the service rep said it would require an $800 deposit to get me a phone. That seemed a crazy price to get a simple phone, so I had them open a new account in my name. I got the same phone free--no deposit. I understand that the company has to protect themselves from persons with bad credit, but for the last two years, all of his payments have been on time--no delinquincies. When I questioned the sales rep, she informed me that because he had to put a deposit down once, he will never qualify for a free phone. I think there should be a point where his credit should be reviewed and if found satisfactory, he should start with a clean slate. Am I wrong??
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Posted by Hugh_Jorgen on 2007-07-25:
Depending on how bad his credit was, it might take some time to straighten it out. The lenders are going to assume that "once a deadbeat, always a deadbeat". As far as two clean years, they will assume it's because no one would give him credit during that period. You need to work on getting good credit results in his name. Get him whatever credit card you can - department store, gas company - whatever - and get started with a new, clean payment history.
Posted by Duckla on 2007-07-25:
Was the account in your name or on his name? If it was your name, then the good payments are reflecting your credit history, as it's your social security number on the account. As for "never" being able to qualify for a free phone...that is partially incorrect. You can get a free phone online, but he will probably have to put down a deposit. I agree with Hugh, he needs to start establishing credit in his own name, so that way the deposit can be lowered or even waived in the next year. Secured credit cards are a good way to go because most companies will give you an unsecured card in a year with on time payments. Capital One also does great deals for those who need help in the credit department.
Posted by 10retail on 2007-07-25:
There are some options on clean slate. Get a consolidation loan with your credit and pay off all his bills, bankruptcy, or just work hard and pay your bills on time and pay them off without getting behind or getting more credit cards.
Posted by dodge_ram_03 on 2007-07-25:
All your advice is excellent--I started that about a year ago by refinancing my car and putting his name on as a co-signer. His credit score has improved a great deal. Hopefully, in time he can establish his own line of credit and build on it. I still think an $800 deposit for a cell phone is a bit ridiculous.
Posted by Duckla on 2007-07-25:
The $800.00 is bothersome. Normally, at&t/cingular's deposits are in the $150.00 (like $150, 300, etc) increments. Is that for two lines (you and him) or just one line?
Posted by Maags on 2007-07-25:
In 2005 I was paying my Cingular bill, it was expensive but I paid it. It was suppose to be $80 a month for two phones on the family plan. I kept paying $179, chalking it up to teenage use. After a while I started scolding my teen saying "What the heck"! She said no, no, no...so I took a good look at my Cingular bill.

Low and BEHOLD, I had a phantom family member named Nick Esposito that I was paying for. I had 3 cell phone numbers. I called up Cingular and waited and waited, press this button press that button, we all know the story. Finally I get this straightened out, all was forgiven, they gave me a credit so on and so forth. I paid for "Nick Esposito" for about 5 months.

This year, we stayed with Cingular. I had a 2 year contract and was paying the usual bill.

Finally, my bill started going up again until it was $200 one month. I was paying it and looking at my bill. I NEVER used my cellphone, only for emergencies. My teen does use hers frequently. There was no phantom family member or number as before.

I got one one behind and decided to go online and pay the $200 "yuck". Low and behold, they cancelled my online bill payment service ! I tried calling them and they were "closed for the day". My phone was shut off for one month arrears !

Now I am fed up. I refuse to pay my bill in anyway, shape or form. They say I owe them $525 because I cancelled the service, when in fact, they shut me down after ONE month of nonpayment. Didn't they break the contract ? Where and what were all the extra fees I was paying for. Can teenage use really go from $80 to $200 in one stinking month ?!

I feel that Cingular broke the contract by shutting me down and disabling my online bill payment. I feel they are liable and not me, not to mention the incompentent invoicing and extra "hidden" fees. I smell a rat and I would like to sue them for breaking the contract they made with me.
Posted by Maags on 2007-07-25:
Screw all these contracted cell phone companies. We should all go Virgin Mobile Trac Phone if we must have cell phones or nothing ! If our teenagers want a phone, let them get a job.

These "contract" cell phone companies are bitter, evil rip offs ! Let's boycott them all.
Posted by dodge_ram_03 on 2007-07-26:
Duckla--The $800 deposit was just for my line. Right now, I'm paying for two accounts which combined equal $190. They said I can put him on my account and save the extra money, but it does little too help him out with his credit if I constantly put everything in my name. I have to say, I'm not very impressed with Cingular. I had US Cellular before this and only switched because they are not established in WA. But I sure had less dropped calls and the rates were a whole lot better.
Posted by CrazyRedHead on 2007-07-26:
It takes longer than two years to repair ones credit, especially if it was really bad. Don't feel bad, Verizon wants $1,000.00, I'm not sure what it would be now since it has been 2 years since I was there. It usually takes around 2 years for credit inquiries to come off, longer for other stuff. I don't have a cell phone anymore cause I have no use for one now, although my daughter has a Go Phone and she loves it.
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Cell phone bill
Posted by Dragunbutt60 on 04/15/2007
OKLAHOMA CITY, OKLAHOMA -- My son was charged an outrageous cell phone bill from cingular while he is serving in Iraq and trying to stay in contact with his family. The bill ended up being $6000 dollars and when him and his wife realized how much it was they contacted cingular asking them to work with them, being they don't have that kind of money. Cingular demanded immediate payment, they cut off their cell phones and charged them an extra $750 dollar fee for shut off charges and sent this to a collection agency. Now my son will be in trouble with his commander, being backed in to a corner his family will have to live on $30 a month because cingular does NOT support our troops and does not care what they do to the individual soldiers lives. I think they should have explained the plan for international was more, because my son said he had international coverage on his cell phone plan and cingular charges more apperantly because there are no satelites in that area. This is an outrageous example of a company that is only out for the money. I suggested my son's wife go on national tv with this. I hope she does, because I know this will affect a lot of soldiers and their families. They are not getting rich over there and they still have families at home to support, and a lot of the wives don't work.
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Posted by dfields on 2007-04-15:
international coverage? that's usually for calls made oversea's from within the U.S.
Posted by voiceoff on 2007-04-16:
Cingular could have more heart but business is for a profit. Since they already terminated the usage, what more can they do to you? Pay what you are comfortable with, not the whole amount at once.
Posted by rhondam718732 on 2007-04-16:
I feel for son and his wife's situation, however, #1 Did they assume that "intl coverage" included communication from Iraq to the U.S and back?? I don't make any intl calls ever and I would have not assumed that's what it meant. Someone should have asked for detailed info on costs. Also, upon making/receiving the first call why didn't your daughter in law check her bill or call and ask what she was charged? That would have been on my mind as something I dilligently needed to check on regardless of what I was told or what I believed. I am not saying Cingular was right, however if your daughter in law is responsible she might not have wanted to let the charged pile up without checking on the call costs. If I pay for a $1.99 ringtone, I check to see I was billed correctly..I would think she would be cautious to check on the type of calls she was making/receiving. Also, I have not heard of other compalints from any other company rergarding any soldier. Not to say thay don't exist but clearly most soldiers have it handled and know what they are being charged.
Posted by Ponie on 2007-04-16:
I haven't kept up with phoning to/from Iraq because the members of my extended family involved have either retired from the military or are now state-side permanently. However, a couple of years back wasn't there a company called Instant Stream Media (or something similar) that was prividing phone service at no charge to our military? I may be way off base but I thought I had heard of this.
Posted by Ponie on 2007-04-17:
Again, I posted incorrect information. Rather than post the whole article, please go to:


It's a segment Katie Couric did on one of her programs.

According to the broadcast, since 2004 our military has been able to place calls home at no charge. Perhaps your son and DIL should have done more checking before they ran up $6,000 in phone calls? I can't imagine all this amount was for just one month's calls. Didn't they notice it was an awful lot when they got the first bill?

Dragunbutt, next time you speak to your son, please thank him from me for his service to our country. However, I doubt he'll ever get the message. Looks as though you haven't checked in since you posted two days ago. I don't have the time to do so, but I'll bet if we checked some so-called 'complaint' forums on the Internet we'd find this post copied and pasted to each one.

Again, I thank your son for his service.
Posted by cingular tech rep on 2007-04-24:
First of all cingular does support our troops...secound of all this customer should have researched the plan before signing to it for a monthly charge to see whats included in the plan. Thrid is that the difference of having a data international plan and having a voice calling plan for international roaming. It cost more overseas because we don't have the same frequency in other countries as we do here in the states. Again not researching on www.cingular.com world traveler plans is where this went all wrong...thanks
Posted by trumania on 2007-06-30:
Bleh, I blame the phone call people. Cingular was not at fault here. Did you bother to ask Cingular how much it would cost to make an international call? No, you assumed it was free. Um, sorry, but that's how people get screwed over.

This is a error on the customer's part and they are just trying to pull the "Cingular does not support the troops" card in an effort to get out of the bill.

If the bill was already sent to a collection agency then they will work with you to get the money. Setup a payment plan with them.
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Cingular Customers - Pay Attention To Your Billing
Posted by JUPITER2 on 04/10/2007
Last may, i received a statement from cingular wireless, which i did not open. The reason for this, is that my monthly payment was almost always the same amount, give or take a few cents.***

Instead of mailing in a payment to cingular, i normally picked up the phone and present a credit card for payment, using the pay-by-phone option. When doing so to pay my may statement, i found out that the payment had almost doubled. I quickly hung up the phone and inspected my unopened statement.***

The reason why my payment for may was about double the amount, was because there were no calls listed on my april statement. Cingular had placed all of april's calls on the may's statement, which meant that i went over my allotted time for may.***

Even though i contacted cingular and informed them what had happened and they immediately corrected the problem, it makes one wonder, exactly how many customers had the same problem? I am sure that some caught on to what happened, but whose to say, thousands or even millions, may not have caught this, since they probably go over the allotted time, each and every month. Saving one's calls and placing it on a subsequent statement, will undoubtedly generate more revenue for cingular, but only if they are caught by each and every customer, they did this to.***

More than likely, out of perhaps ten million customers where this was done, one or two million customers may have caught this. The other eight or nine million, went ahead and paid the overage. Those that did catch what had happened, simply got a "im sorry" from cingular and thats the end of the story. A mere accident, as they would like to call it. I call it "hum bug". Cingular knew exactly what they were doing.***

Pay attention to each and every bill. No matter if its cingular, verizon or any of the other carriers. This could happen to you.***
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Posted by MRM on 2007-04-10:
I'd still check my billing statement every month to ensure that there are no errors made. You thought you can get away with the payment when there were no calls listed in the April's statement...I dont think so. They certainly know when the monthly statement has been billed for.
Posted by voiceoff on 2007-04-17:
Sice bills are not done manually but rather by computer, correcting your bill but not the main program that caused this double billing would have it continue for other customers, as you state. This type of error has to sent to teck.
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Cingular Incompetence
Posted by Dakota13691 on 02/07/2007
LIVE OAK, FLORIDA -- After moving to Florida from Tennessee, where we had Cingular so-so service, we went to the Lake City FL office and had them change the phone numbers to local Florida numbers. In order to do so, we were told we had to sign up for another 2 year contract. We did so after the salesperson assured us Cingular had good service in our area.

Within a week it became apparent Cingular did not have good service. I could not even call my husband sitting in the same room with him. Calls were constantly dropped. I called Cingular and terminated service with them.

Shortly thereafter I received a check in the mail (remember this!) from them for $96.00. I cashed it and assumed we were even.

Suddenly I get a call from a collection agency that I owe Cingular $178.16 for early termination fees, etc. I immediately called Cingular as I had never received a bill. It turned out they were sending the statements to the wrong address. I requested a copy of the bill as I do not just blindly send out almost $200 without some paper in hand.

The collection agency is still calling. Each time he called I called Cingular and requested yet another copy of the bill. To date none has been forthcoming. Even though I have corrected the address time and time again, I am not receiving the statement. Remember, though, they did send me the check!!

Today he called 6 times becoming more abusive each time. I again called Cingular. This is, BTW, now the 4th time I have requested a copy of the statement. They refused to fax it to me stating "security" measures, yet they can send my bill all over the country to collection agencies and impugn my credit rating freely.

This is absolutely the most incompetent outfit I have ever had dealings with in my life!! I have filed complaints against Cingular with the FCC and against the collection agency with the Better Business Bureau. My next step is the state attorney's office and/or a lawyer of my own.

Whatever you do, don't do business with Cingular. There are other better cell phone companies out there!!

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Posted by MRM on 2007-02-07:
This is a very unfortunate situation you are in. Please keep us updated with your situation.
Posted by Sail27 on 2007-02-07:
No surprise here with Cingular. I used to work for what was then AT&T Wireless back in 2001/2002. A major case of incompetence ran throughout that company (remember that pathetic “M-Life” campaign??). I sold off my stock in ATTWS and *asked* to be laid off. Most of us knew the inevitable Cingular merger was coming. We took our severance and ran - I never looked back.

As to your situation – Cingular apparently won’t verify your so-called debt to them and the collection agency probably will not cooperate. You are protected under the FDCPA. Next time the collection agency calls – say nothing more except to ask where their mailing address is to dispute charges. Get their company name(s) if possible (I had a run-in with NCO Financial on an issue that was not mine and it took a few tries to pry the company name out of the dolt calling me).

The following letter – sent certified US Post – should assert your rights. This comes from an attorney friend specializing in corporate law:


To Whom It May Concern:

Under the Fair Debt Collection Practices Act, I dispute the alleged charges outlined in the collection letter sent to me on . Please provide validation and verification of the alleged debt including, but not limited to, all documentation in your files pertaining to this alleged debt. Please include all copies of all alleged contracts and documentation between parties in your files pertaining to this alleged debt.

Please remit to my address as follows:



Hope this helps – and good luck!
Posted by unit-19 on 2007-03-29:
Ask to speak to a Manager at a Cingular Call Center. Write down their name and only speak to that person.. Do it now............
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Rebates that you don't get from Cingular
Posted by Pretty pink on 02/01/2007
FAIR GROVE, MISSOURI -- On October 27th is the day I sent my rebate off to Cingular, keep in mind that was the day after I got the phone. I keep a good eye on it through the internet. The rebate had at least 6 steps it had to go through before even getting approved. On Dec 13, 2006 the online rebate department said my rebate had been mailed on Dec 8, 2006. On Dec 29,2006 I started emailing cingular to find out when I was going to receive the rebate. Cingular has changed at least 5 times their story on when the rebate was sent and that after mailing rebate it could take up to 4 or 6 weeks to get to me. As of January 16 Cingular sent me an email telling me that the rebate had been mailed on January 8,2007 and that it would be here in 7 to 10 business days. As of January 29, 2007 I still had not received the rebate and the time or day limit on that 14 days not counting the holiday we had and weekends. I have now started emailing them everyday. As of January 31 I emailed them again and there response after taking 3 days to reply to my emails they have now just referred me to the 800 number which you can't speak to a live person but the response on the phone was the rebate was mailed Dec 8, 2006. So, I ask "what date?" I believe Cingular does not know and I am starting to believe it does not exist. I have also called numerous times to Cingular all i get is the run around. As of Feb 1, 2007 i still don't have my rebate in which I am intitled to. I came to Cingular from another Cell Phone company thinking I would get better service and I was forwarned about Cingular as a company when it comes to your billing. Cingular is the only Company in which I can get coverage so it is important to me to stay with Cingular but I am having second thoughts about it. I really think that I might take legal action on this.
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Posted by KCRovert on 2007-02-01:
I purchased 3 new phones from Cingular in early Decemeber 2006. Mailed in the rebate forms for each of them a week or so after the purchase. I received free text alerts on each of the rebates informing me of where they were in the process. I received the Cingular Visa card for the rebate amount in about 6 weeks total.

Not sure what happened with your process, but it worked wonderfuly for me.
Posted by Anonymous on 2007-02-01:
Is it possible that you tossed it out thinking is was junk mail?
Posted by Anonymous on 2007-02-01:
I was in the mood to upgrade my phone (cingular). I found the phone I wanted online at cingular and it was going to be like $149.00 (2 year contract) with a $100.00 rebate. No thank-you I hate rebates. Went to the Cingular store and the phone was going to be 179.00 (2 year contract) with 100 dollar rebate if I added some $19.00 a month feature to my existing rate plan. No thank you I hate rebates and I don’t need streaming movies. I gave up -to heck with it I’ll stick with my old phone.

Last weekend I was at Wal-Mart and they had the exact phone… $49 (2 year contract) and no rebates, no gimmicks and no additional services required. What’s up with that? Again, I hate rebates.
Posted by pretty pink on 2007-02-02:
It is good that people are seeing my complaint but to some of the reviews here are my thoughts. I can't really get any other service because of where I live and we have to have the phones for our business. I would love to get out of this if I could. The comment of throwing it out for junk mail "no" I have pick through my mail on a daily basic and have ever since I found out online it was shipped back on Dec 8. The real issue is cingular has lied to me. They have given me a different date for mailing at least 6 times. You would think they would no when they shipped the rebate.
Posted by jostan on 2007-02-12:
I was disgusted and frustrated by my Cingular rebate debit card that was rejected by 2 retailers and one gas station before my local market managed to get it scanned. I complained loud and long (see http://liberalorder.typepad.com/the_liberal_order/2005/02/rebate_scam.html) to my local retailer and his boss--eventually got the balance on the card IN CASH! So harass as many company officials as you can and eventually they pay you to go away!
Posted by prcalmb4storm on 2007-03-11:
I dunno but my rebate cards arrived at a good time as my emails predicted and I was able to use them anywhere. Go New York Cingular!
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Deceptive, Bait-n-Switch, Terrible Company!
Posted by Juliejean on 12/29/2006
I was a Suncom customer many years ago and held on to the account through the transition with ATT&T and through the merger with Cingular. I have had the continuing account about 7 years. I'm a relatively low use customer, using my phone mostly for traveling security and occasional local and at-home use. I consider my experience with Suncom great, my experience with AT&T marginal and my experience with Cingular one of the worst of any company I have ever dealt with.

The only reason I wanted to keep the Cingular provider was the coverage area, which suited my traveling pattern much better than other companies, and the lack of inexpensive plans with Verizon and others.

I approached a Cingular rep at a local Cingular store a few months ago as my sister in Tennessee had a "Go" phone from the company which is pay-as-you-go with inexpensive phones. I had determined that that plan would save me money over my Cingular plan then in place. The first thing the rep asked me was where I'd heard about the "GO" phone plan and I told him from someone who has the plan in Tennessee. He promptly told me the plan was not available in Alabama (a lie) and stuck to that story, then got belligerent.

I left the store and went back 2 days later and talked with another rep and got the same story. I called the manager a few days later relating my experience and was told "he trained his people better than that" and refused to discuss what he still contended was my mistake in assuming the plan was available. He hung up on me.

I went to another Cingular store and was told, yes, the plan was available, but the prices of phones they showed me were too high, and I was told the cheaper phones were not available on that plan (a lie).

I went online and found the "GO" phone plan available as a pay-as-you-go with a $39.99 nice phone with a $20 rebate and free shipping and activation. NONE of this was offered at the store. I ordered it. The phone arrived in good order, but no rebate form. I called, they said pick one up at the store. The store gave me the wrong form two times. If you want to see something interesting, go pick up a rebate form from them and read it. You have never seen anything like it, full of disclaimers and traps designed, I think, to disallow your rebate.

I have found Cingular to be the most deceptive, argumentative and crafty to their own advantage company I have ever dealt with. Consumer Reports, in a very recent article, rated Cingular at the bottom for customer relations and satisfaction and I can tell you they deserve that rating. Approach any dealings with this company with suspicion and great caution. Their bottom line is their major concern and their representatives appear to have been thoroughly coached, without regard to fairness or ethics, to get the most money out of you while at the same time, promising services and considerations they will attempt to diallow or not provide.

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Posted by Anonymous on 2006-12-29:
Very good review Juliejean, thanks.
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