RICHMOND, VIRGINIA -- Over the past three months, I've experienced intermittent and frequently unusable cellular service, lack of carrier/signal, dropped calls, lack of a two-way connection (one party can hear/talk, the other only hears dead space). It's not always convenient to call customer service, especially since it's no longer as convenient, like it was with Suncom's 611 service. The lack of convenience means I can't complain as much. Must mean complaints are down for the company.
The last two months, I could not even maintain the connection from my cell phone to customer service without dropping the call. Another indication that customer complaints are down. This web site has been an awesome find for me. I reviewed your complaints and based on all that I found; I have successfully minimized the impact of Cingular's lack of service and benefited from my final call to their Customer Service. With a little more conversation, I accepted this offer as an easier approach to that of putting up a fight. I think maybe Cingular may have been reading some of these posts also.
Good luck to any of you who take this approach. Through my own research, I've concluded that pay as you go plans are the way to go. Watch out though. The providers are equally as tricky in this area also. The top three plans I found were through Net10, TMobile and TracFone. In my area, TMobile has the best all around offer. For those who purchase time in blocks of $100, the minutes cost $0.10 each and do not expire for one year. There do not appear to be any other hidden fees.
SHREVEPORT, LOUISIANA -- I was charged over 2000 dollars when my husbands phone was stolen while he was overseas serving in Afghanistan. I called Cingular when my husband told me that he could not find his cell phone. The customer rep said that they could not do anything because they cannot suspend service if the phone is outside of the United States and that any calls that are made on the phone would have to be paid for by us. I have been fighting with their billing department for a year. Every month we are charged for services that we do not have. I am at my wits end.
I called this afternoon and the resolutions department is horrible. ** called me a liar 4 times and accused my husband of making all those calls himself and not wanting to tell me about them so he pretended his phone was stolen. Then his supervisor screamed at me and talked to me like a child, when I asked her if she treated all service members and their families this way she said I DO NOT CARE ABOUT SERVICE MEN OR THEIR FAMILIES and hung up on me.
I have contacted the Better Business Bureau, the FCC, the State Attorney General, as well as Cingular Wireless's CEO, and as of 1 hour ago I have contacted the media. Including but not limited to Fox News, CNN, MSNBC, local news channels, local news papers, and many other media outlets. If the situation is still not resolved then I will be sure to find the millions and millions of other Cingular customers who are screwed and welcome them the join me in filing a lawsuit against Cingular. I already have a lawyer in place waiting for the word. Anyone else who has had a similar problem with the rudeness and ignorance of Cingular Wireless please contact me at **.
BLACKLICK, OHIO -- I had Cingular as a provider until I could not put up with there so called adequate service. I called there customer service representatives several times. I played there games for couple of months of turning the phone off and back on having upgrades sent to me and still no decent reception. Finally I switched back to my old provider I might add I did not have to go through all the above since I ported my number back on October 17th 2005.
I had written to the BBB, FCC and the Ohio Attorney General. Cingular's response was that they give adequate service and Cingular does not guarantee service at all times and in all places per their correspondences to all the above agencies. Advise to anyone if you get a new provider and if you are having any service issues most providers will give you 30 days which you can terminate or cancel your contract. This lesson cost me $450.00 to terminate three phones.
Do not be patient like I was it will not get better. I do not know what I was thinking I really thought we could solve the problem. This is no doubt a very crooked industry. It is big business. They can make their own rules and looks as though they can take advantage of the consumer with blessings of all the above agencies.
CINGULAR should get an award for the most dropped calls possible. When I had them as a provider I would have a dropped call couple times a day. With my new provider I get a dropped call once or twice in a month. Usually when I am talking to someone using Cingular, what a surprise! Cingular should be forced to change there slogan from Raising the Bar to Raising the Bar for Some. If we can not get them on their inadequate service maybe we could call them on their false advertisement.
NEW ORLEANS, LOUISIANA -- Until recently, my company used Nextel as our wireless phone provider. The service was horrible -- poor coverage area, phones not working inside many buildings, dozens of calls going directly to voicemail. At the time, I wanted to switch to another carrier as did most of my co-workers. ANYTHING would be better than Nextel, right?
Wrong. I never thought I would hear the words, "This is worse than Nextel!" coming out of my own mouth, but that was before we switched to Cingular.
I reel when I see the commercials about dropped calls that Cingular/ATT is now running! The only thing I can think when I see someone talking away and the other party not hearing them is, "They must be using Cingular..." I've never had that problem with other carriers. My personal phone is through Verizon; I've been with them for about six years, and have had exactly four dropped calls. I remember each one because they happen so infrequently. With Nextel, I often didn't have service, but it was a works-or-doesn't situation with no grey areas. Cingular will let me place or receive a call, but drops it almost immediately. I EXPECT every call I make with Cingular to drop. I get a huge volume of calls each day, and at a conservative estimate, 70% get dropped. Granted, there are areas where my calls do not drop, but those are few and far between. These areas are also small; I have learned exact places to stand when I need to make a call...move a few feet away and the call is dropped.
I also have an issue with the voicemail, which does not offer any sort of time/date stamp on the incoming messages. It sometimes takes two to three days for a voicemail to show up on my phone, and I have no idea whatsoever when it came in!
I've seen several complaints in which users state that they have been told that the dropped calls are because of the other party's phone. Well, a great majority of my calls are to other Cingular customers, so explain that away. I'd also like an explanation of why I can't make calls or drop the ones I do place when my Cingular phone shows four or more bars.
I think I'd be better off with two tin cans and a piece of waxed string...
LOUISIANA -- I'm a tech rep for Cingular Wireless now the new AT&T...I will say that I have read the complaints that customers have and must say I'm tired of people saying that ( My phone works in this location but not in others) We file cases to help customers in the area in need. We have a ladder if you will to follow to get things handled such as I'm a tech rep the person in the field ( your home location) who works on the tower is called a radio frequency tech or field tech. The filed tech you as a customer will never talk too....why? they are not in a call center for one...also this one I love in my field by the way HOW MANY OF YOU ACTUALLY KNOW ANYTHING ABOUT USING A BLACKBERRY OR TREO?...Think about this...you know the slow old man or woman driver you cuss and hate and you know if they have a car they should know how to operate the car right?...same way with a phone if you don't what to do with a phone like TURN THE THING ON don't buy the most technical phone out there then call me and expect me to stay on the phone with you without you reading the guide for the phone...to me its like a monkey doing a math problem and I shall say this too if you can work a radio you should be able to turn on the phone...Billing....how many actually read their bill page by page? no one hardly does! you see the amount and call all pissed off and never had read the bill. How do you think we know what charges your calling about if you never read the bill? you think we can read your minds? I say NO. If and when you pay your bill, its not us to keep up your income of how and when you paid the bill we are not here to baby you! All in all you never researched the company you are signing for again as well never read your contract you just signed it right? then because you didn't read it now after the 30 days there is an issue because you get billed MONTHLY MOST OF THE TIME A MONTH IS 30 DAYS PEOPLE DO THE MATH...good day
KISSIMMEE, FLORIDA -- I went into the Kissimmee Cingular because my phone broke I asked the guy if they sell replacement phones at a discount since I have been in my contract so long like some company's do. His name was Javier he said yeah, he showed us 4 phones starting at 99 dollars but they had a 50 dollar rebate. We picked out the sync phone and he took our old phone and walked away with it. Javier came back and then gave us the phone and receipt in a bag. About 4 days later I went to mail out the rebate form and looked at the receipt and it stated that there was a 2 year agreement tacked on. Which we never signed for or agreed to. We went back to the store and fought of course there is no manager. He pulled out the contract which we never got a copy of and surprise surprise it wasn't signed! He then told us that we would have to pay 175 dollars to cancel the account or pay 375 dollars total for the phone, after we never agreed to any of this. Then we called cingular phone center and they said they couldn't do anything. Well today we were told we would get a call from the manager of the store and actually what we got was a call from the rip off sales clerk. He admitted to okaying the contract by phone but couldn't answer us why we didn't talk about an agreement he said that is highly unlikely. First of all if you pay 39.99 for a contract with 600 minutes and free nights and weekends why would you agree to go to a 450 minute plan with 5000 nights and weekends . When you go into a new contract you always get more! So Javier decided our contract for us and still Cingular is doing nothing and to top this all off this phone is in my mothers name who lives in Pennsylvania and he approved the phone in Florida without any consent from the contracts owner! So don't buy from the Kissimmee Florida (John Young ) Cingular they lie and authorize contracts without permission. I am now writing on here and going to be contacting the Better Business Bureau and the news and if nothing is done from there I will be taking this all to small claims court. Buyer Beware!
SOUTHFIELD, MICHIGAN -- I have CINGULAR ROADSIDE SERVICE. ON Dec 28, 2006, I had a flat in Southfield, MI and contacted my CINGULAR ROADSIDE SERVICE to come change my flat. CINGULAR sent a company called RAPID RESPONSE TOWING (RRT), when RRT came, they called me on my cell because I told them I would be in the restaurant that my car was parked in front of. I came out, opened my trunk and gave RRT my spare, the flat was on the right passenger. I told RRT that had to go pay my bill, and I would be right back. I told RRT that I would leave the door unlocked for him to pop the trunk to put the rim & cap in, so he wouldn't put that dirty wheel in my car. When I came back he was finished changing the tire and writing the receipt for me to sign on the drivers side of the car. I signed it and we parted. It was too late to get my tire fixed that day, but the next day when I went to go get another tire, I discovered the wheel wasn't in my car. I called CINGULAR ROADSIDE and they told me to RRT because they had been dealing with them for a while and they were sure they would want to make it right. I called, and long story short, they are very uncooperative and refusing to return my calls or replace my rim and cap. I don't even know if Cingular has bothered to check this company out! when I did talk with Stephanie who said she would replace the tire and never called me back, she mentioned that the business was operated out of her home. Is it legitimate? does cingular even care? I called Cingular again & they refuse to assist, they say it is between me and RAPID RESPONSE TOWING that they sent out even though I am contracted with CINGULAR to send out REPUTABLE roadside services. I went back to the sight were the tire was changed, and a security guard who works in the area said he saw the rim their all of the day B4, and someone in a truck had just picked it up a few hours before I came. It has been over 3 weeks, and I am still driving on my donut tire.
SCRANTON, PENNSYLVANIA -- I purchased a "TO GO" phone service plan with Cingular Wireless. I used it a lot and liked it so I changed my plan in the middle of the month to a higher usage plan. Everything was fine until the due date for my payment. They deducted the money out of my account for the higher usage plan, however, I did not have any service. They had my money but I could not use my phone. With 2 brain tumors, having just lost my dad-he had passed away, and having been burned out of my home recently, I needed the phone and service. I called their customer service line. My first call was for 20 minutes or so on hold only to be told by their customer service agent that I could not be helped. The customer service agent transferred me to another number-25 to 30 more minutes, more awful music, and again, no help. I call back again and for over 30 minutes I am on the phone. I do have a witness who will vouch for me on this as she was present with me when I was trying to get this matter resolved. Now I am mad. The agent tells me that I need to be transferred back to the previous line-where I was told I could not get help-to get the solution for my problem. I started to hollar do not transfer me and I was on hold again. I went to where I bought the plan and the manager of the store tried calling. She was on hold for over 15 minutes to be told that they could not help her. The next day I contacted the CFO's office, spoke with someone, faxed my information and informed them of what I would do if this problem was not corrected. A Vice President in Valley Forge PA finally called me, spoke with me, and then called their number to get the matter resolved. She was on hold for over 15 minutes, was told that they could not help her at which time she informed them she was a VP of the company. She had to put my phone service on her credit card to get me service which she did. She called me back, gave me the direct number to their expediting service and I spoke with someone there. They were receiving over 3000 calls a day I was told with customer service related problems and issues. I finally got the matter resolved and my service restored in my name on my card. The problem was the "technology" I was told. My son recently purchased the "TO GO" plan and he had similar problems with the service and dropped it as well. I did get the matter resolved to my satisfaction, however, I had to go to the CFO's office to get it done.
SAN DIEGO, CALIFORNIA -- I've had Sprint, Virgin Mobile & currently with Cingular. Both Sprint & Cingular a waste of money. I had no problems with Virgin Mobile.
I, too, have MANY complaints with Cingular, and I find their business practices repulsive and as a consumer, it's just plain BAD business.
Did any of you bother to read the Cingular Wireless Corporate Statement?
YOU tell people to read the fine print, well why not read the company's posted Values? According to that see below:
Customers: We value our customers and treat them with respect, providing friendly, courteous, knowledgeable and prompt service at all touch points. We seek and are driven by our customers' feedback.
Integrity: We operate with unyielding integrity, obeying all laws and adhering to a stringent code of business conduct. We will not tolerate unethical business conduct by our team members.
Performance: We continually raise our performance to exceed customer and shareholder expectations. We strive to be the best wireless company in the world.
Teamwork: We partner with one another—respecting new viewpoints, building trust, enhancing communications, and sharing best practices to deliver world-class products and services.
People: We value our team members and treat them with respect, providing an environment where diverse individuals can develop and are expected to perform to their full potential.
This HAS NOT BEEN MY EXPERIENCE!
For months, I've been dealing with several dropped calls a week, crossed lines (I'd be on the phone & in middle of a conversation- an Indian person will be heard talking), and most all my voice messages dates back few months. I even had a very important message, only now I get the message! TWO months later!
I have been to my local Cingular shop and confronted a sales person there about my problems and they simply played dumb. Left angry, went back the next day only to be told to call an 800 number and asked to switch blue & orange lines. There has been SOME improvement. But not much!
My husband and I share the family plan. $39.99 for one phone and $9.99 for the other. We don't download ringtones or games or graphics. We only call each other. We don't use the 411. Yet our phone bill comes out being $150 a month.
We did our homework, asked several questions, yet that got us nowhere.
I don't get it.
Our contract ends shortly this year. I can not wait to break free. It's been nothing but problems, and a dent in our wallet! If anyone can tell us what to expect when the contract runs out. I would greatly appreciate it!
In short. AVOID Cingular!
STERLING, VIRGINIA -- I was a Cingular customer for over 10 years -- largely because my phone usually died before the 2 year period ended, so I had to keep getting a new contract. Recently I learned two very expensive lessons about how Cingular manages their contracts. Several years ago, I added a second phone to the account. I learned when trying to cancel the account this year that early termination fee (of $150) is PER PHONE. Apparently each phone has its own contract, though I have never signed more than one piece of paper. I had a phone stolen from my car in December and found Cingular to be extremely unhelpful.
First, they told me that there was nothing they could do for me (I could have course buy a new phone, but to get a new phone number I'd have to get a new contract). Then they said that if I just cancelled the phone that had been stolen, I would have to pay the full (2 phone) monthly fee anyway and would have to pay the $150 early termination fee, for the phone that I NO LONGER HAD.
As I recently failed in my final attempt to have this resolved, I thought I would pass along the supervisor's statement to me. "With all due respect, that stolen phone was still under contract." Keep in mind that I had been a faithful customer for well over 10 years... When the phone was stolen, all I wanted them to do was convert it to single phone account without a fee, but that was not something they were willing to do. I was, and remain, very disappointed.