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Please stay away from Cingular
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VIRGINIA BEACH, VIRGINIA -- What happened with Cingular is… I bought that BlackBerry and the lady told me she would put it on my bill. I call back for 4 days to get a tracking number and they kept saying we don’t have it yet. Sooo I decide to pay my bill $450.00 in advance because I know I am going to get charged for the blackberry.
I call back again to get my tracking number and the lady told me my credit card declined. I told her they told me there were putting it on my bill SO THEY TRIED TO CHARGED MY CREDIT CARD ON FILE WITHOUT MY PERMISSION. Luckily that was my Capital One card I canceled about a month ago and if it was my check card I would have been PISSED.
Soooo I get over it and I’m like I would like to order a blackberry. She told me I couldn’t have it at that price without signing a new contract. I told the lady that is the price the lady quoted me and she knew I wasn’t renewing my contact and I already have one. I said **** it, not in those words, and told her to charge me full price.
She then said I would have to give her my credit card number. I’M LIKE ***** I HAVE A $450.00 CREDIT ON MY BILL. She then says that she could not take it off of my bill. I asked to speak to a manager and she comes back 3 times, after putting me on hold 10 minutes each time, and says that she has a new idea. I still demanded to talk to a manager.
One finally comes on the phone and he tries to resolve it and makes these promises that in the end were not kept. Such as renewing my unlimited minutes for another 2 years and I would get the cheap phone price. So they decided they would credit my card back… NOW I HAVE TO WAIT 7 DAYS TO GET MY MONEY BACK.
I had more money from selling stuff on eBay so I decide to order the blackberry still. I call to order and they TELL ME I CANNOT HAVE THE BLACKBERRY ON MY UNLIMITED MINUTES PLAN. I talk to two more rude *** managers and like 100 customer service reps who have no clue how to do their job.
I then call my local Cingular (they are a lot better and know about former SunCom customers). I asked them if it was possible to keep my plan and have a blackberry data plan. They said yes and they have plenty of people that have it the way I want my account. The only thing is they didn’t have any blackberry 8700c in stock and they didn’t know when they were getting any.
I finally gave up and got a T-Mobile sidekick. THE END!
Cingular has the worst customer service ever. When I first signed up with them my bill was over $1,000.00 a month for 6 months until their dumb ***** found out how to fix it. They make me sick.
     
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Anonymous on 02/15/2006:
Does Cingular has stores you can go to (Verizon does I know.) I have found going right to the store saves me some of the hell and confusion calling my carrier causes. Hope you get it worked out, sounds like they are giving you the run around for sure
ILUVALLTEL on 03/07/2006:
Well I feel sorry for you because in the End after The Cingular Store Told You that you could have the Unlimited Plan and the Blackberry, you would have found out later that The Store had no idea what they were talking about. You cannot have a Unlimited Plan with the Blackberry Service, and its not Cingulars fault because No Wireless Carrier can provide you with Unlimited Plans and activate a Blackberry on it!!!
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Being threatened for bills from 3 years ago
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DALLAS, TEXAS -- I had Cingular Wireless about three years ago. I only had the account for a short time (about 4 months.) During that time, they charged me outrageous billings ($300-$400 each) on a $59.99/month plan. If 15 people had been on my phone I might understand these crazy charges, but it was JUST ME and there was just no way that I, by myself, made $400 dollars worth of phone calls in one month, let alone every month for three months. Of course, the plan that I had done not 'allow' Cingular Wireless to provide me with a "detail" of these inane bills...but if I wanted one, Cingular Wireless wanted to charge me $5.00 EVERY TIME I NEEDED A DETAILED BILLING. In other words, they could not prove that I was making these calls, and yet when I asked them to, they still wanted to charge me MORE money. I finally had to break down and pay the freakin' $5.00 to get MY OWN BILL. When I got it, it was like 40 pages long...NOT ONE OF THESE CALLS WERE MINE. They obviously had my # confused with someone else's. When I called them back to complain and prove that I did not make any of the calls, I finally got a hold of one of their agents that looked at the account, and said, "Oh I see that we have made a terrible mistake. We are going to send you a refund of $209.34 because that is how much you overpaid for two months' worth of errors." I said thank you very much and hung up. Miraculously, the check for my refund, did finally come. However in the meantime, Cingular Wireless CONTINUED to charge me erroneously, for two more months. I called them to tell them I refused to pay the bills until they provided me with detail at NO CHARGE since I had already PROVEN that they were screwing up my account! Did they ever send me the detailed billings? Well, here's what they did. They sent me detailed billings of the FIRST TWO MONTHS that they had ALREADY REFUNDED ME FOR. Over and over and over. Like three times! Every time I got the same bills over and over, I kept calling them and explaining to them that they were sending the WRONG BILLS, and the customer service (haha) reps always said something like, "Well if you want the RIGHT ones, we'll STILL have to charge you $5.00 EACH." I never paid them another dime and got service with another company within a week. I threw the phone away (literally) and wrote Cingular a letter stating that until they could prove that these continued errors were theirs, they would not get another dime of my money and the phone was gone, the account closed. Well of course in the manner of Cingular that we've all become accustomed to, Cingular continued to bill me for months, and THEN tacked on a cancellation fee on top of all the other erroneous charges. They continue to send me threatening letters stating that they are going to take me to court. Well BRING IT! I still have a copy of my REFUND CHECK from 2003 from you FREAKS!
     
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miketech on 02/07/2006:
Cell phone companies and credit card companies have a license to steal. I do love my cricket. $49.95 a month and I can't go over. Only it doesn't pick up when I go out of town :(
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End of contract /watch those dates for porting
Posted by on

I changed to Verizon at the end of my contract. I called Cingular three times before my end of contract date to ask EXACTLY when I could port my number, since I used it for business calls. They told me the contract expired on August 9. I ask them if I could port on that day WITHOUT a termination fee and the answer was (three times) yes, and that I MUST call to cancel on that day.

I called them on the 9th, asked again for confirmation that I wouldn't be charged a termination fee, with affirmation from the service person.

I got a bill for over $407.42 for termination on two phones. When I called, they told me that I had canceled on the 9th and that actually the contract ends at twelve midnight of the 9th, so therefore I had early termination. Now, most contracts, I believe, expire as of 12:01 AM on the date named and they SAID it expired as of the 9th, not 12:01 AM of the 10th.

I called with complaint and they said they would reverse the termination fees, but then I would have to pay to the "end of the billing cycle" which does not coincide with the end of the contract.

A few days ago I got a credit statement of $338.98. Since I was an "auto pay" from my bank account, I checked my account and sure enough, no credit there. I called. They told me they could not credit my account as they "no longer had the information". They could, however, send me a check. I presume I will get the check, but suspect that if I had not followed up on this, the credit would never have been refunded.

After the three advance calls and checking on the day of cancellation I believe the "fuzziness" of their contract expiration is deliberate.

Why I changed service: I had an AT&T contract, which included no fee extended area. Cingular charged for the extended area. When I called them, a number of times, the only answer was that I had "never" had inclusive extended area!

So, if you are replacing Cingular at the end of your contract, watch out for those dates!

PS=Had I called on the 10th instead of the 9th, would they have told me I missed my end of contract date and therefore would have been charged a termination fee on the new, automatic contract or would they have charged to the end of the billing cycle? Who knows?
Janet
     
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Dmoney on 01/20/2006:
Like the previous person stated when the contract ends it ends. Plus when you port a number you don't want to cancel the service from you previous provider. you want that number to be active or you run the risk of not being able to keep your same number.
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Anti-Customer, No-Service
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METRO DENVER, COLORADO -- I just cancelled my account with Cingular Wireless because of their legendary anti-customer no-service. My story goes back about 3 years now. I started my account with AT&T through a promotion from my office. Things went along fine for the first year right until I wanted to upgrade my phone and increase my plan minutes. I missed the 'grace period' by about 12 days and my 'contract' was automatically renewed for another year. I tried to live with it but my bills kept growing almost monthly, so after about 5 months of ridiculous billings I called and complained because I wanted to get a better deal as my phone usage had gone way up, so they relented and moved me to a local plan with more minutes for a 40.00 monthly increase on my original base price and another two years contract, but no phone upgrade. Again I tried to make that work although my ancient analog phone line kept dropping calls and the phone didn't work at all at my home, the overage charges stopped but my average bill was around 125.00. I called them early this year and asked them to take a look at my rate plan and see if there was anything that could be done to improve my situation, and to see if they could give me an upgraded phone or a discount on buying one. They only would offer me a new digital phone that I would have to buy at 130.00 and then I would have to agree to another two year contract to get a better rate plan. I decided to try to finish my current contract, so I could switch carriers. Then I travelled to Las Vegas in April and Phoenix in July of this year and was assessed roaming charges for making calls to my home state from these cities, I didn't argue the bill for the Vegas calls but when the billing came in for the Phoenix calls I really raised the roof - you see originally (3 years ago) Phoenix was included in my calling area. Well when I changed my rate plan apparently my calling area changed, a new map was never sent to me nor could I access a map online for my rate plan - they no longer offer the rate plan I am on so they don't publish information about it on their website. I asked for a map in August, it was never sent. I argued with their customer service department to no avail - I was told at least 22 times to refer to my service agreement in one phone call. Well last weekend I went to my local mall and shopped the various competitors and was quoted rate plans, free phones, better coverage area etc. and then gave Cingular one more chance to make things right with me. After explaining the entire history to them and explaining that at least 3 of their competitors not only can do better but wanted to do better, I was informed that my credit with them wasn't good enough to inspire them to match a competitor's offer, granted with the massive bills (including roaming charges) I have been trying to pay I have been behind for about the last 5 months. I spoke with 3 representatives over a 1 hour phone call to make sure they didn't want to perform any customer satisfaction then I cancelled my service, I am 4 months shy of my contract renewal date so I will probably have to pay some exhorbitant cancellation fee but all in all its worth it. I signed on with my new carrier, received a free phone the same day and they even threw in a free car charger just because they were so happy to have me. I talked to a friend last night on my new cell phone from my couch in my living room which was great and so much more comfortable than having to sit on the sidewalk in front of my neighbors house with my head pointing to the east to keep one bar going, like on my old phone. I also look forward to encouraging my employer to change carriers (aprox 100 company owned and 350 personally owned Cingular customers) as I just volunteered to be on the committee for expense reduction for next year. Cingular is just about to find out the power of one voice.
     
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Kronenberg on 10/05/2005:
I owed almost $1000 for one month of Cingular service! I've had some big bills with other wireless before, like $200 and so...But Cingular was a slap in the face!
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WRETCHED customer service
Posted by on
Absolutely AWFUL customer service.

I purchased phone online from Cingular website for $29.99. SIM card sent w/ phone didn't work when activated. Called to get situation fixed and was told a new SIM card could be shipped for free in a week or I could pay $15 for overnight FedEx shipping. I was not happy about paying for their mistake, but I needed my phone for work purposes, so I charged the $15 to a credit card and had them send it overnight.

When it hadn't arrived a few days later, I called FedEx, and found out it was in transit, but that I was lied to - they don't offer overnight shipping. It took almost a week to receive the card.

Called back when I finally received SIM card, set up service on a prepaid basis. Plan included 400 daytime and unlimited night and weekend minutes for $49.99 plus tax. It also comes with an option to add money to account in $15 or $25 increments before monthly recharge date if you are running low on minutes. I asked specifically if I needed to be signed up for automated billing in order to use that service. They said no.

About 2 weeks later I was running low on minutes, and called to add $15 to my account. I was bounced between 4 different representatives to get to the right department, then had to talk to a fifth person within that department. I spend 43 minutes on hold for this. They told me I could not add money, but they couldn't tell me why, so I spent 21 minutes on hold waiting for a manager. She was incredibly rude, couldn't answer my questions, and finally hung up on me.

I called back, had to do the same thing all over again, spent a total of 1 hour and 38 minutes on hold and talked to six more people to find out I couldn't add money because I was not on automatic billing (I had been lied to). So I requested to be signed up for that, but they said I would have to pay for another full month ($49.99) to do it, and the minutes would only be good until the next scheduled recharge date. Was incredibly unhappy for being lied to and asked for a credit or other comparable solution. They refused and would not let me speak to a higher manager.

So I was almost out of $ on my account, and quit using daytime minutes completely, but my balance was still going down. I called to ask why and was told I was charged by the minute for voicemails that other people left for me. This is not stated ANYWHERE in their fine print or on the website. I requested a refund or credit since their charges where not in writing, and they refused, and again would not let me speak with a manager and hung up on me.

So I was fed up and I called to find out how to return the phone and get a refund so I could switch carriers. I have only had service for 3 weeks, but remember that week I spent waiting for the SIM card? Because of that I have had the phone for exactly 30 days and therefore they will not issue a refund.

I have had horrible service, many rude representatives, and absolutely no resolution regardless of how many times I complain.
     
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Anonymous on 09/07/2005:
What morons. The corporation goes to great lengths to attract new customers only to loose them through incompetent customer service. On the prepaid accounts the money is made by selling minutes and you demonstrated a need and desire to purchase more minutes. The whole thing could have been resolved with a few key strokes on the computer and a potential long term revenue stream could have been saved.

You should send an EMAIL to SBC investor relations… These people know the value of long term subscribers and the worthlessness customer service dogma.
Anonymous on 09/10/2005:
I'm surprised Cingular is still in business, with all the complaints about them.
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Cingular Service
Posted by on
CALIFORNIA -- I called to cancel my cell phone service with Cingular. They said they would cancel. The reason for canceling was that I was leaving the U.S. for at least a year. I had no contract with them so there was no commitment. I paid automatic by credit card so was paid up. I cancelled in Dec. and left the U.S. On Jan 2005 I was billed by Cingular and then again in Feb and again in March. I asked my credit card to not pay these bills anymore. My credit company tried to contact Cingular and they never responded to them. I started trying to contact Cingular and found that they had no e-mail contact. When I started trying to contact them by phone from overseas which is not a free call, on the first attempt they rerouted me to California after waiting quite some time. The California office said they were closed. I waited until the appropriate time and in March at 10:30 p.m. my time I started trying to connect to clear up this matter.

I called their international line and waited a very long time before I was connected with someone. They then rerouted me to California and I again had a very long wait. I was told, yes, I had asked to cancel in Dec and they had not canceled. They then rerouted me to someone to cancel me. I was put on hold several times during all the different reroutes. The next person finally said I was now canceled. I asked what about the refund of the $224.14 that had been billed to my credit card. Oh, that was another reroute. I was rerouted and the next was a person that said the auto-pay needed to be canceled. Another long wait with being on hold followed. The announcement came that my auto-pay was now canceled. I again asked about my refund. Oh, that was another reroute. After more time being put on hold I was finally told that I would be refunded $224.14. I asked when this would be refunded. I was then rerouted again to another person with the same hold and wait process. I was told that my credit card could not be refunded because they had canceled my auto-pay. They said in 4-6 weeks that they would send me a check. 58 minutes after I began the process at international phone rates, the call with all it’s holds and rerouting was over. Had I not asked the questions I would have had to re-call to get my refund and go through the entire process again

This is now almost June. No check was ever sent. I have had to contact Better Business Bureau and California Attorney General for fraud. I wish I could say that the matter is now fixed, but I just received a bill for $1.38 from Cingular for whom knows what. Try logging onto their website. It rarely works. I still have to pay the enormous phone bill that I will receive and now would like to give them their $1.38 to get them out of my life forever. It appears that the $224.14 has finally been cancelled. Military beware of this company. Buyers Beware
     
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Customer non-service
Posted by on
NEWTOWN, PENNSYLVANIA -- I have never had to work so hard for the privilege of giving a company money for poor service.

My bill has a charge for what they call “DirectBill Charges”.
The bill does not list what these charges are for. The bill sates “To view detail go to www.cingular.com/db”

When I log into this site it prompts me for a log in.
This page is a very long list of things that I may buy from Cingular (remember that I am trying to find out the detail on my bill, not add to it).
I scroll up and down the site searching for anything that says Bill Detail or billing or Customer service or … Nothing.
I select Contact us. They have a phone number. I call and go through several menu options (non of which say talk to a representative). I final “0” out and wait on hold for a while only to find that they don’t have customer service on Sunday.

I go back to the web site and search on the contact us page and find something that says email. I think to myself – good, I will just email my issue to them. I select this and find that it is a service to email anyone (but not them). They don’t provide an email address for customer service. I suspect that if I were to use this email service it would probably appear on my bill next month as a DirectBill charge (is this their way of generating more revenue).

I go back to contact us and find a pick for billing information. I select it. I scan the quick links – nothing about explaining your bill. I see that there is a pick called “Additional charges on your bill”. Now I think that I am actually getting somewhere. I select it.

It prompts me for a zip code and tells me about the regulatory fees. What about the other additional charges?

I return to so called Customer Service and then select the next best option: “Introduction to your bill”. I get a movie. The movie shows me a picture of the bill I have in my hand. It has a menu item that says “Problem with your bill?” I select it and takes me to the phone number for the customer service that isn’t available on Sundays – been there done that.

I try common questions about DirectBill – they have two – what is my limit and how can I buy something. Useless.

Next I try “My Account”. It has options for viewing and paying my bill. Maybe this will help me find out what the charges are for. I notice that I need to login. Remember that the bill told me to go to a different log in screen for details of my bill. The login for “My Account” is different than for DirectBill. I login with my new login.

I navigate to “My Bill” to see if I can find the detail for this item.
The online version of the bill does not provide any additional information about the charge.
I see a pick for customer service. I select it. I am back to the previous page of customer service that got me here in the first place.

Two logins one phone call and an hour later I have no more information than I did by just looking at the bill.

I would be happy if someone would actually let me communicate with a person at Cingular and explain the bill. What a concept.
     
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Anonymous on 02/20/2005:
I must agree that Cingular is a terrible company to do business with. I would not even recommend them to the people I hate the most (well, maybe the ones I REALLY hate). Horrible customer service, lousy signal, fast busy signal every night at 9:00 when free time kicks in because their sucky network cannot handle the volume of phone calls. I could go on all day. My advise, save yourself a lot, and I mean A LOT, of headaches & dump them. I did & love the plan that I now have. It's $15 more per month than my stinkular plan was, but it's worth it to have a phone that works!
Anonymous on 02/20/2005:
Correction to my last post: that should be my ADVICE. I so wish this website would allow us to edit posts.
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Is it Normal to take 7 days to migrate a phone number
Posted by on
Let's see, where to begin... I'm at day 7 and counting to get my phone properly migrated from AT&T to Cingular. After bouncing around for phone orders, finally get to a guy who tells me the phone I want I can get at $50. Sweet, it's the Nokia 6280. "but I can't sell it to you, you have to call this number." Call said number, only to be told that it would be $150. Don't like that. Through my company, I can get a Nokia 6230 for $103, according to the person on the phone. Call back the next day, deciding to go with the offer. Guy tells me it's free. Sweet. But he can't hook me up with the company discount. "Call back tomorrow, give the system time." OK.

Getting hooked up w/the discount was not a problem. Or so I thought. Monday comes, no phone. Tuesday, no phone. Realize Monday that they are shipping me the Nokia 6010. Um, no. Call. Talk to a kid who says, "just take it to a corporate store and exchange it." Fine, closest store is 20 mins away, not a big deal. Now it's Wednesday, still no phone. Check tracking. They had my wrong address. Lovely. Call the corporate store, ask if they have the phone I want. "yes" "can I exchange a phone they shipped in error?" "yes" Go to Fed Ex, get the phone, go to store. As you've already figured out, I can't do what I want. In addition, they can't even sell me the phone I want at the price I was quoted on the phone. Moan and complain, but the manager can't do anything. "This is the second complaint this week like this."

Call 611, get dropped a few times. Finally get through, talk to a floor supervisor Paul, who tries to be helpful. Calls Cingular support for me, but the people who can "help" are gone for the day. Gives me a number to call back tomorrow.

To recap: Since ordering the phone on 2/9/05, I've talked to 12 people on the phone, two people in person, spent at LEAST 6 hours on the phone, and put 40 miles on my car that I didn't have to. I will call them tomorrow and demand the following:

The free phone I was promised
Overnight shipping for free
Activation for free
Other compensation for my hassle

Failing to get this, I will:
Cancel my migration on the spot
Go to T-Mobile at lunch to pick up a new phone
Cancel my AT&T account as soon as I determine new phone works
Demand a waived cancellation fee
Find every other site like this and post the same story.

I never had a problem with AT&T's service. I lost my phone in the snow, they had a new one to me in 3 days. They weren't able to replace the model (dummy me, no insurance on it) but the customer service rep at least gave me a decent deal on a model. I hate to leave AT&T, but if my experience with Cingular is any indication, I might not regret it for too long.
     
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Cingular Wireless........a conspiracy????
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I canceled my Cingular Wireless service as a result of poor wireless reception and even worse customer service. While I thought that my problems would end when I canceled my contract, they had only just begun. I spent numerous days and hours on the phone calling many different numbers, being transferred and disconnected more times than I would like to count.

Who trains these people? No one knows what's going on. I returned all of my phones as Cingular requested and I never received a credit for them. I was told anything from, "it is your responsibility to get the credit yourself, by calling the number on your credit card statement" (I was told this by a manager no less, pretty scary), to "you were never charged for the phone". I paid for the phone upon applying for the service!!!! AHHHHHHHHH!!!!!

I have been transferred to the wrong department, hung up on (accidentally, yeah right), given fax numbers as phone numbers to call, lied to, all just to get me out of their hair. Well guess what, I keep calling back and I will call back on a daily basis until I get my credit! All of the customer service reps. apologize and tell you that poor customer service is not their policy. WRONG! It's all they know! They are horrible!!!
They say, Yes I can help you, just hold on a minute, then they transfer you back to the beginning as if you just called in and then you have to wait 30 minutes on hold again, only to explain the whole thing all over again to the next rep.! I have been on hold up to an hour at a time.

I highly recommend that you do not sign up with Cingular. Try Verizon. I have them now and I have not had one problem. T-Mobile is another good one. I had problems with Cingular from day one.

I would like to say more, but I would have to use profanities. I am going to fill out a form to dispute the charges with my bank. It got to the point that I felt like one rep. would put me on hold and tell the next rep. to give me a hard time and not help me, but I know better, they are all just a bunch of uneducated people!
     
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Eastie on 01/24/2005:
I thought to add my thoughts to this. I'm a former AT&T Wireless consumer who got "rolled into" Cingular. While I'm OK with Cingular and plan on remaining a customer, when I recently upgraded my phone I was given a runaround lasting for days on how to activate it. I'd gotten the upgrade on the web site, and the phone came with a SIMM card. At first, the phone didn't recognize it, and I couldn't even begin to tell you the number of people I had to call to get it rectified. The documentation was no help, either. It's clear that the majority of people I spoke to had no idea how to help me. Finally, I got through to that one gold nugget of a person who knew exactly what to do, and within minutes I was all set. We'll see how things go from here.
speedy06 on 01/24/2005:
Poster, my daughter was having lots of problems with her cingular service in Atlanta during November-December. After contacting customer service, we were informed that it was the phone, which was digital, and Atlanta has GSM service. I purchased a new Motorola GSM camera/phone, and the service is great. Lots of Luck!
TXRoadTrip on 01/28/2005:
Yes Cingular sucks. Read all the complaints and mine on this site about them. Call the corporate number and ask for the president’s secretary 404-236-6000.
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Rebate
Posted on
LOS ANGELES, CALIFORNIA -- I turned in all the paperwork for my $50.00 rebate on a phone I purchased in December. Here it is almost April and I still have not received my rebate. I have called 3 times. I was asked to fax in my paperwork and they would call me when it was received. I never received a call, so I called. I was told they receive 1,000s of faxes a day and it would take 2-3 weeks to know if my fax was received. When I was told this, I told the girl that that tells me you have 1,000s of rebates that you screwed up daily. Conclusion: DO NOT trust Cingular's rebate. And when you switch plans, well, that's another story. Just watch out for the charges that you get hit with.
     
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Anonymous on 09/24/2003:
You need to call Little America the rebate co, these are mfg rebates, not Cingular rebates. Cingular has no control over them
Anonymous on 10/13/2003:
Mary:

I don't think it really matters who is responsible for paying the rebate. Cingular offers an enticement to purchase their phone and contract...then reneges..that is not only against the UCC, but it is unethical. I too have a rebate coming...Don't know when I am going to get it. Cingular knows that a large majority of customers won't send in the rebate...that is why they don't take the discount off at the time of sale.

By your comments are you saying that Cingular has no responsibility to their customers regarding this rebate and how it is handled?
Anonymous on 11/17/2003:
Many times these rebates are offered through the manufacturer of the phone.
Anonymous on 12/31/2003:
The rebate form that I got went to Cingular. Why? Because that is where the address on the envelope said that is where it will go. It didn't show the Manufacturer address. Cingular is responsible for the rebate. I just wish the public had more control over the cell phones industries.
Kellamy on 04/02/2005:
I also purchased my Cingular Wireless phones in December and haven't received a rebate yet. I did receive a letter from them dated Feb. 7 which stated I wouldn't be receiving one because they had no record of my account. When I called them, they basically said, "Ops! We entered a number wrong. I'll resubmit this to my supervisor and it will be sent to you. On March 5, I still hadn't heard anything, so I called again. This employee told me, "Whoever you spoke with last time didn't resubmit it, so I'll do that now. You should get it in 6 weeks." Even if this does happen, that will be halfway through April-4 months since I purchased the phones! BTW, Cingular also apparently doesn't believe in "truth in advertising". Where my plan was advertised at $60/month, my first bill from them was a whopping $258, of which they went round in circles trying to explain to me, and the next one I received was $85. I've never seen so many pages of taxes, fees, surcharges, etc... I REALLY wish I hadn't gone with this company!!!
Iain0721 on 08/11/2006:
This is ridiculous and CINGULAR Wireless should be held responsible – it has been almost a year since I was hooked into signing a 2-year contract with Cingular to receive to Razor phones for free via rebates – I waited the required 180 days to actually submit the forms and now it has been 18 weeks since I submitted 4 rebates forms and due to a process change will now be another 3-4 weeks before I should receive these checks -- according the number I called today and waited on hold for 15 minutes -- (866) 607-9877 – If I do not get the rebates in 4 weeks I will consider my 2-year contract with CINGULAR NULL AND VOID and will never do business with them again!
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