LAKE HAVASU CITY, ARIZONA -- I am absolutely disgusted with the service I've gotten since day one. I have dropped calls on virtually every call made or received. When I'm not dropped the person I'm speaking to can hardly hear me. Most of my city has no signal which makes it quite useless. Even my charger broke after just three months. (Amazingly I never had one break the whole 6 years or so with Sprint!) The customer service is frustrating! They changed my phone once as a "courtesy" but can only do it once they say.
Obviously it's the service because changing the phone did nothing to improve anything. I might think for a moment this is an isolated incident, but I know it's not. We have three phones on the plan and all three are horrible, not just mine. I am just amazed that a company with such horrible service/signal strength, etc. can stay in business. Of the 4 people that I know that have this service, every single of them is simply waiting out their contract so they can dump it. What does that tell you?
I refuse to wait another year and a half. I do not see how I can be bound to contract that is not fulfilling their end of the bargain. I pay for service, not dropped calls, static and no signal. There should be at least a 30 day period to opt out of these contracts so you can make sure the company is any good! I am so disgusted and angry I could explode. Had I known any of this before, OBVIOUSLY I would have never gone to them for cellular service. Until I am allowed out of this contract, it is my mission to tell as many people as possible how horrible they are.
N. MIAMI BEACH, FL -- I have never had such a bad experience with a mobile carrier. I am located in North Miami Beach, FL and joined Cingular in 7/2004. The main reason why I joined Cingular was because they have GSM phone and international agreements in all of the countries I travel to in a regular basis. I bought 2 Motorola V600 devices which have to be replaced 8 times during a course of a year.
In addition to those issues, during the first year, Cingular made 3 billing mistakes, on the first one, they charged me $1000 more than what I should have paid (Mostly for international calls) just because the rep that I spoke with before going abroad forgot to add me to the international discount plan which costs $4 and gives you significant discount.
When I called regarding the bill, I've been called a liar and I had to call almost 20 times during a course of two months trying to resolve it. I have agreed with a manager from customer support that I won't pay the bill until the dispute will be settled however I got threatening letters and calls telling me that I have to pay right away. After 2 months they have realized that they made a mistake and returned the money.
After replacing the phones almost 8 times within a year, I have decided that I might get another model (Cingular has discontinued the Motorola V600 due to unreliability). Cingular wasn't willing to give me any discount or a replacement model for the phone that I bought and they made me buy new phones (September 2005). I paid $450 for one Motorola Razor phone and one AudioVox SMT5600 phone.
Two month after it hurricane Wilma came and ever since people can't get a hold of me unless they try to redial 5 or 6 times, the message that they get is all circuits are busy”. I called Cingular almost every week but they kept telling me that they don't have any open tickets in my area. I noticed that whenever I try to call other Cingular customer in my area I get the same message but that didn't change the fact that Cingular has ignored all my complaints.
Since too many customers have complained about the same issues, this topic has reached the news today and now when you call Cingular, they tell you that there is a known issue since 2/1 and that the resolution date is unknown. They also tell you, and it is obvious that they read a text paragraph from an email or something) that all other provides are also effected by this issue which is not true.
I called Cingular today and asked to break the contract due to all the issues I have and they want to charge me for almost 400 for that. I am so furious and might try to arrange a class action against them. So here is a summary: Don't buy a Cingular phone. If you are a Cingular customer, check your bills carefully, and document all your calls with customer service. Move from Cingular the moment your contract expires.
I was a Cingular Wireless customer. My husband and I both had phones. Well, the first month was the high bill, which we expected. It was just a tad bit above one hundred dollars. The second month bill was about $70, which is what we were expecting. Then came the 3rd bill, for almost $500!!! Now, I must tell you, that the few months until this was nothing but problems. I had to exchange my phone 4 times and my husband twice. Our phones went for 2-3 hours a day without functioning, mostly at the same time even when we were in 2 different areas.
I was forced to call 911 one day while my neighbor's house was being broken into, and my phone transferred my call to another states 911 dispatch - the 911 dispatcher told me to call my telephone provider regarding this, because they needed to fix it. I did call them, they claimed to fix it, but when my daughter was choking one day and my husband and I couldn't seem to get it up. I called 9-1-1 again and was again routed to another state. It takes several minutes to get transferred back to my state, and it was very scary. Luckily we ended up getting the object from my babies throat on our own or she may have died.
Cingular would never resolve any of their issues, and each time I had to call they would put me on hold for over an hour at a time. They didn't have good customer service at all, in fact, they were flat out rude at times. One day I even asked "so what your telling me is I have to deal with the fact that my phone rarely receives my incoming calls?" and the man responded "Yes" and hung up on me. I couldn't believe it!
Another problem was that Cingular themselves began text messaging me every day, asking me to call and confirm my billing information. I would do it, and then the next day they would text and ask me to do it again. Each time involved at least a 45 minute wait on hold, and they would tell me it was just a mistake anyway, so finally I just stopped replying to it, and they shut my phone off! So I had to call and wait on hold every day to be sure my phone wasn't shut off, and they wouldn't fix that either. This lasted until I received my $500 bill!
Upon receiving the bill, I called and asked them how it came to be so high, the woman simply responded "Do you want to cancel your service?" in a rude tone. I said yes, and they charged me $150 per phone to shut them off! It's been 6 months of fighting with them, and finally after making a report to BBB they were willing to take off the cancellation charges. I told them that I should not be responsible for my bill because their 911 dispatch didn't meet legal requirements, but they said there is no record that I ever made a 911 call - let alone 2 of them.
CHICAGO, ILLINOIS -- My problem started over a year ago, but I was unaware of it. Three month ago I had a problem with my internet service (SBC). At the end of the call I was told if I move my cell phone bill to the SBC billing I can save $5.00. So I told the rep to proceed. After two months had gone by, I called to see why my billing was not moved. I was then informed that I am still under the AT&T network. Over a year ago I received a letter to switch to Cingular Network, I responded, and got a new phone, moved all of my phone numbers to the new phone. Although I did everything I was told to do, I was not moved to Cingular.
The reps I spoke to stated I should have known this. Why would I know this when my bill comes in as Cingular, and when I turn my phone on it reads Cingular. The reps even told me I was lying about the letter I received a year ago regarding that I had to change from AT&T to Cingular. Now I have to get another phone to change over completely. When I was on the phone with a rep, the conversation was going nowhere, I asked for a supervisor, only to be given to another rep who stated they were a supervisor. I was promised everything I wanted.
When I was transferred, I was then told the person I was talking to did not have the authority to promise anything. I could not get any satisfaction until I came across your web site with the Cingular corporate phone number. I was told by them they can switch me over, I just had to cancel my account, get a new contract, and phone, and call back to have my account put back to a year contract. I was not promised anything more, no credit for my inconvenience for being lied to, or tricked a year ago.
Over this weekend my phone would not work at all, so I went to the store, got the new account. The rep was nice, but ended up keeping my old phone which I wanted. When I called back he stated my old phone would be given to a woman shelter. If my phone was broke, how could they give it to a woman in dire need. Today I called the normal customer service area to ask for the corporate phone number, they would not give it out. In fact the first rep I spoke to hung up on me.
The second rep did understand and stated she would have a manager call me back. The manager did call me back within two hours only to tell me he could not give out the corporate number. I then told him about this web site filled with complaints. He told me I would have to come back to this web site to get the phone number, which I did.
Lucky for me I kept your web site listed in the bookmark section of my PC. Cingular has very bad service, and will be moving my account over to another carrier next year. Most likely to Verizon, unless I see complaints listed on this site about them. Thank you for having the corporate number listed for Cingular, otherwise I would still be in the dark. Is there any companies out there that help their customers anymore, or are the all out the make a buck.
KENTUCKY -- I have read several complaints on Cingular, and in fact they rank #1 in complaints. Today, I have experienced the worst customer service ever. A little background: I have been a Cingular customer for almost 5 years. The first two were great, no problems that were not at least partly my fault, except for being on a plan that didn't exist and adding minutes which actually changed my plan without notice, I didn't like, but I got over it. Also, it should be noted that I use my phone for business and I'm not a $39/mo. customer.
So a few months ago, I had a phone die that was replaced under insurance. Within two weeks that phone died too, another replacement arrived. Within a month, that phone died as well. This time I finally complained that I've been through three phones in a month and a half. Also, all of the ringtones and what not that I paid to download from Cingular (not even another company) had been lost twice and I wanted some sort of compensation. They basically explained that's just the way it is. They did offer to ship the phone out next day air for free, something they've always done in the past anyway.
So the next day, I stay home to get the phone thinking it would be thereby morning. 10 o'clock comes, no phone, 1 o'clock, no phone. I waited all day and no phone ever arrived. I called the next day and they said they weren't sure what was going on with it and would have to check it out, but that it would probably show up that day. It never did. I finally went to a Cingular store and had a rep call in, as the only phone I have is my cell phone.
After a couple of puzzled looks, she hands me the phone (the store phone that she was talking on). The person at the other end of the line informed me that the phone hadn't even shipped yet and that it was marked for 5 day shipping and couldn't be changed. I said, this is the only phone I have, and I use it for work, what I am I supposed to do?
Again, the attitude was, that's just the way it is. I had to have a new phone so I was basically forced into another 2-year contract. A week went by and my old phone replacement still hadn't arrived. I called and a rep I spoke with was the only person I've ever talked to at Cingular that offered to do anything for me. They upgraded my old phone for me, but when it came in, only part of it was there!!!!!
Anyway, that's not even the worst part. I had a couple of months were I went over quite a bit so I upgraded my plan. Since they charge to do this, I decided to go with a 2000 min. plan and bank up some roll over minutes then I could drop back down. Recently my access to my online account manager had been disabled for no known reason. This took a couple of months to fix.
Today I found that it was working and went to change my plan. A note popped up that said if you go to a lower plan you will loose all of your roll over minutes over what the new plan offers. I called in and was told that this policy was enacted October 1st without notice. Any rep you talk to will tell you if you have just an occasional month where you go over, it's smart to select a very high plan, bank a bunch of roll over minutes then drop back down. You can easily make up for the charge to change plans (which also keeps going up without notice).
They force us into a lengthy contract, but they can change the terms of the contract in a very significant way without notice? Yes they can. What's more, I attempted to change my plan via the website last month and would not have lost 3100 roll over minutes, but as I said through the fault of Cingular, I was not able to. I would think that they could waive this policy in a case where the fault was on their end, but again the answer was NO, that's just the way it is. It's going to cost me around $200 to cancel my service early, but you can bet that I'm going to do just that. I can promise them that it will cost them much more than that.
My monthly bill is never below $100 and I have 22 months left on my contract so that, $2200 right there. It's unbelievable that you can't explain to them that they will be losing much more than it would have cost them to simply allow me to keep what I was told I could keep. If anyone could give me names and contact information on places to report them, I will report them to any agency who will listen. Feel free to email me.
CARLSBAD, CALIFORNIA -- I bought four cell phones, one for me and each of my 3 children. I picked "THE FAMILY PLAN", which was 'Unlimited, free cell-to-cell', so my family could call each other anytime without extra charge. All we would have to pay for was monthly fees and any "Other" calls we made. All was fine at the store. My first bill was wrong. They had inadvertently charged me for "Unlimited nights & weekends". So I had been charged for all the calls my family made to each other, which was a whole lot! When I called the store, they told me that they would call and take care of it.
The following months' bill was even worse. Evidently, the store where I signed up did not take care of it. I called customer service and explained what had happened. They were very rude. They said that they did not have a copy of my contract, and that I should fax them a copy. I faxed them a copy, and I never heard from them again.
The following month, the bill came, and it was the same billing, which was wrong. I called customer service again, explained the entire thing to them, again, and they told me that there was no record of my phone call to them the previous month, and there was no fax. I told them that I did fax the copy of my contract to them, but they insisted I was not telling the truth for some reason. They said they didn't receive any fax, and I told them that the person I had spoken to previously should have called me and told me if the fax didn't go through, as I had no idea. I assumed it had gone through.
The person I was speaking to acted like I was making the whole thing up just to get out of the bill. I said to this person, "Why in the world would I get free nights & weekends instead of free cell to cell, since the 4 phones were to keep in constant contact with my three children? That's why I chose the "Family Plan!"" I told them I was disputing the bill at this point until they could get it right.
Now 3-4 months later, I then went to the store where I signed up for my service and bought the four phones. I stood in the store and explained this entire mess to the girl working there. She remembered me from when I came in with my three boys. She told me that she would PERSONALLY fax a copy of the contract to the billing/customer service that day. She told me she would take care of everything and not to worry. The next month the bill came, and it was still wrong! I called customer service again, and they said that they never received any fax from the girl at the store, and there were no records of anybody calling.
By this time I was about to burst with anger! I called the store and asked for the girl that had "Helped" me the month before, to ask her what had happened. I was told that she no longer worked there! The 'Other' guy who worked there searched the entire store for my records. He could not find my file or a copy of my contract! Nothing! It was as if I did not exist! Apparently she had left no notes or information about my file. She obviously did not do anything to help me, and did not fax a copy of my contract.
Unfortunately, as I had recently moved, I could not find a copy of my contract either. BUT IF CINGULAR DID NOT HAVE A COPY OF MY CONTRACT, HOW WERE THEY BILLING ME FOR THE WRONG PLAN??? I called "Customer Service" again. They were always so VERY RUDE and EVEN NASTY TO ME! They treated me like I was some kind of SCUMBAG THIEF trying to get away with some kind of scam!
I am a SINGLE, DISABLED, MOTHER OF THREE! I have done everything in my power to fix this problem that THEY caused from the beginning! Not once have I been spoken to respectively, nor have I ever been actually helped by Cingular! They did not care if THEY GOT IT WRONG! THEY WOULD NOT DO ANYTHING. They told me, "IT IS YOUR PROBLEM AND YOUR BURDEN TO PROVE TO US THAT WE MADE A MISTAKE!!!"
None of the employees that I had spoken to had bothered to document any of my calls/inquiries to them. That's just plain LAZY workers! They finally disconnected my phones for NON-PAYMENT. Again, I told them that I was disputing the bill because they had billed for the wrong plan since the beginning. COULD THEY PROVE THAT "I DIDN'T CONTRACT FOR THE FAMILY PLAN?" COULD THEY PROVE THEY WERE BILLING ME CORRECTLY? NO!!!!!!!!!!!!!!!!!!!
Not only did they disconnect all our phones, but since they were also my regular house phone company, they turned off all the "Extras" on my house phone. No call waiting, caller ID, NOTHING! THEY EVEN TURNED OFF MY LONG DISTANCE CALLING!!! It has now been around 5-6 YEARS since then, and now they are suing me for over $11,000.00 worth of bills!!! They can see by looking at the physical bill that ALL THE CALLS ARE "CELL TO CELL" between my children and I. You would think that they would be smart enough to know, that if ALL the calls we made were "FROM CELL TO CELL" between the family, that I would have picked the "FAMILY PLAN!"
It became apparent that CINGULAR WIRELESS, known also as "SBC", WAS NOT WILLING TO ADMIT THEY MADE A MISTAKE! How could they do this to a single mom? Don't we have it hard enough without all this extra STRESS! They ruined my credit! I have not been able to get a credit card since then. I can't get a loan of any type. My son wanted a dirt bike, but I couldn't even qualify for a $3,000.00 loan! Once I tried for a $500.00 loan and couldn't even get that!!
Is there anybody out there that can help me with this ongoing thorn in my flesh? I would really like to have cell phones again for my family. My kids do go out riding dirt bikes in the desert, etc., and it kills me that I cannot stay in contact with them in case of an emergency! My 11-year-old went out riding and his bike broke down. He had to push his dirt bike all the way home, a couple of miles, because he no longer has a working cell phone, and with my credit, I cannot get one! Thanks for listening! Can anybody help?
DAYTON, OHIO -- We signed up with Cingular in June of 2003. A 2-year contract at signing came with a free phone, so that is the option we took. In May of 2004, nearly one year after having signed up for service, the power button to the cell phone broke off and fell inside the phone. This was causing the phone to shut itself off. So we took the phone to the local Cingular office for replacement or repair. After waiting nearly 45 minutes for someone to help us, we were told that they would have to send the phone back to the manufacturer and if that company covered it under warranty (not considering this a result of the phone being abused) then there would be no charge.
However, if the manufacturer did not consider it under warranty, then we would be billed for the new phone. No big deal there, as we were sure that they would cover the broken power button. We were also told at that time that the phones came with a one year manufacturer warranty. We were given a new phone (same exact model.
In fact they sent us away with our old battery instead of the new one that was with the new phone) and waited another 35 minutes while 3 employees tried to share the same computer to process 3 different transactions (are the other computers in that store there just for show?? or maybe to hold the counters down?). All was well for 3 months. Then the new phone started to turn itself off. We called customer service and they said that the phones will do that to "update" and not to worry. This seemed strange to us, but figured there was not much to do about it at this point.
Well we soon noticed that the phone would shut itself off if you pressed anywhere on the face of the phone. We called the store that we had gotten the phone from, and explained this to them. A young lady there said that since the phone was only 4 months old it would be under warranty from the manufacturer, if we brought it in the phone would be replaced.
Off we went to the store to exchange this phone. Low and behold the guy there said that the phone was not warrantied. That the warranty offer was for one year from the date of the contract, not one year on the phone. We had been told differently by several of their employees, but none the less the phone was not exchanged.
At this point we could no longer keep the phone on long enough to make a call. So I call the customer service line. The person I spoke to there offered to sell us a brand new phone if we would sign another contract for an additional 2 years... otherwise I was told that I would have to contact the manufacturer to see about repairing the phone.
They would only sell us a new phone if we signed on for 2 more years!! I contacted the manufacturer and was told that the phone is warrantied for one year from the date that phone is activated, not contract dates, and that it would be repaired for free. We never repaired the phone though, instead we have paid to cancel the contract early and switched to a different wireless company. I have never before heard of a cell phone company that would not help you to remain a customer simply by selling you a phone that works.
VIRGINIA BEACH, VIRGINIA -- What happened with Cingular is: I bought that BlackBerry and the lady told me she would put it on my bill. I call back for 4 days to get a tracking number and they kept saying we don't have it yet. Sooo I decide to pay my bill $450.00 in advance because I know I am going to get charged for the blackberry.
I call back again to get my tracking number and the lady told me my credit card declined. I told her they told me there were putting it on my bill SO THEY TRIED TO CHARGED MY CREDIT CARD ON FILE WITHOUT MY PERMISSION. Luckily that was my Capital One card I canceled about a month ago and if it was my check card I would have been PISSED.
Soooo I get over it and I'm like I would like to order a blackberry. She told me I couldn't have it at that price without signing a new contract. I told the lady that is the price the lady quoted me and she knew I wasn't renewing my contact and I already have one. I said ** it, not in those words, and told her to charge me full price.
She then said I would have to give her my credit card number. I'M LIKE ** I HAVE A $450.00 CREDIT ON MY BILL. She then says that she could not take it off of my bill. I asked to speak to a manager and she comes back 3 times, after putting me on hold 10 minutes each time, and says that she has a new idea. I still demanded to talk to a manager.
One finally comes on the phone and he tries to resolve it and makes these promises that in the end were not kept. Such as renewing my unlimited minutes for another 2 years and I would get the cheap phone price. So they decided they would credit my card back: NOW I HAVE TO WAIT 7 DAYS TO GET MY MONEY BACK.
I had more money from selling stuff on eBay so I decide to order the blackberry still. I call to order and they TELL ME I CANNOT HAVE THE BLACKBERRY ON MY UNLIMITED MINUTES PLAN. I talk to two more rude ** managers and like 100 customer service reps who have no clue how to do their job.
I then call my local Cingular (they are a lot better and know about former SunCom customers). I asked them if it was possible to keep my plan and have a blackberry data plan. They said yes and they have plenty of people that have it the way I want my account. The only thing is they didn't have any blackberry 8700c in stock and they didn't know when they were getting any. I finally gave up and got a T-Mobile sidekick. THE END! Cingular has the worst customer service ever. When I first signed up with them my bill was over $1,000.00 a month for 6 months until their dumb ** found out how to fix it. They make me sick.
DALLAS, TEXAS -- I had Cingular Wireless about three years ago. I only had the account for a short time (about 4 months.) During that time, they charged me outrageous billings ($300-$400 each) on a $59.99/month plan. If 15 people had been on my phone I might understand these crazy charges, but it was JUST ME and there was just no way that I, by myself, made $400 dollars worth of phone calls in one month, let alone every month for three months. Of course, the plan that I had done not 'allow' Cingular Wireless to provide me with a "detail" of these inane bills... but if I wanted one, Cingular Wireless wanted to charge me $5.00 EVERY TIME I NEEDED A DETAILED BILLING.
In other words, they could not prove that I was making these calls, and yet when I asked them to, they still wanted to charge me MORE money. I finally had to break down and pay the freakin' $5.00 to get MY OWN BILL. When I got it, it was like 40 pages long... NOT ONE OF THESE CALLS WERE MINE. They obviously had my # confused with someone else's.
When I called them back to complain and prove that I did not make any of the calls, I finally got a hold of one of their agents that looked at the account, and said, "Oh I see that we have made a terrible mistake. We are going to send you a refund of $209.34 because that is how much you overpaid for two months' worth of errors." I said thank you very much and hung up. Miraculously, the check for my refund, did finally come.
However in the meantime, Cingular Wireless CONTINUED to charge me erroneously, for two more months. I called them to tell them I refused to pay the bills until they provided me with detail at NO CHARGE since I had already PROVEN that they were screwing up my account! Did they ever send me the detailed billings? Well, here's what they did. They sent me detailed billings of the FIRST TWO MONTHS that they had ALREADY REFUNDED ME FOR. Over and over and over. Like three times!
Every time I got the same bills over and over, I kept calling them and explaining to them that they were sending the WRONG BILLS, and the customer service (haha) reps always said something like, "Well if you want the RIGHT ones, we'll STILL have to charge you $5.00 EACH." I never paid them another dime and got service with another company within a week. I threw the phone away (literally) and wrote Cingular a letter stating that until they could prove that these continued errors were theirs, they would not get another dime of my money and the phone was gone, the account closed.
Well of course in the manner of Cingular that we've all become accustomed to, Cingular continued to bill me for months, and THEN tacked on a cancellation fee on top of all the other erroneous charges. They continue to send me threatening letters stating that they are going to take me to court. Well BRING IT! I still have a copy of my REFUND CHECK from 2003 from you FREAKS!
METRO DENVER, COLORADO -- I just cancelled my account with Cingular Wireless because of their legendary anti-customer no-service. My story goes back about 3 years now. I started my account with AT&T through a promotion from my office. Things went along fine for the first year right until I wanted to upgrade my phone and increase my plan minutes. I missed the 'grace period' by about 12 days and my 'contract' was automatically renewed for another year.
I tried to live with it but my bills kept growing almost monthly, so after about 5 months of ridiculous billings I called and complained because I wanted to get a better deal as my phone usage had gone way up, so they relented and moved me to a local plan with more minutes for a 40.00 monthly increase on my original base price and another two years contract, but no phone upgrade. Again I tried to make that work although my ancient analog phone line kept dropping calls and the phone didn't work at all at my home, the overage charges stopped but my average bill was around 125.00.
I called them early this year and asked them to take a look at my rate plan and see if there was anything that could be done to improve my situation, and to see if they could give me an upgraded phone or a discount on buying one. They only would offer me a new digital phone that I would have to buy at 130.00 and then I would have to agree to another two year contract to get a better rate plan. I decided to try to finish my current contract, so I could switch carriers.
Then I travelled to Las Vegas in April and Phoenix in July of this year and was assessed roaming charges for making calls to my home state from these cities, I didn't argue the bill for the Vegas calls but when the billing came in for the Phoenix calls I really raised the roof - you see originally (3 years ago) Phoenix was included in my calling area. Well when I changed my rate plan apparently my calling area changed, a new map was never sent to me nor could I access a map online for my rate plan - they no longer offer the rate plan I am on so they don't publish information about it on their website. I asked for a map in August, it was never sent.
I argued with their customer service department to no avail - I was told at least 22 times to refer to my service agreement in one phone call. Well last weekend I went to my local mall and shopped the various competitors and was quoted rate plans, free phones, better coverage area etc. and then gave Cingular one more chance to make things right with me.
After explaining the entire history to them and explaining that at least 3 of their competitors not only can do better but wanted to do better, I was informed that my credit with them wasn't good enough to inspire them to match a competitor's offer, granted with the massive bills (including roaming charges) I have been trying to pay. I have been behind for about the last 5 months. I spoke with 3 representatives over a 1 hour phone call to make sure they didn't want to perform any customer satisfaction then I cancelled my service, I am 4 months shy of my contract renewal date so I will probably have to pay some exorbitant cancellation fee but all in all it's worth it.
I signed on with my new carrier, received a free phone the same day and they even threw in a free car charger just because they were so happy to have me. I talked to a friend last night on my new cell phone from my couch in my living room which was great and so much more comfortable than having to sit on the sidewalk in front of my neighbor's house with my head pointing to the east to keep one bar going, like on my old phone.
I also look forward to encouraging my employer to change carriers (aprox 100 company owned and 350 personally owned Cingular customers) as I just volunteered to be on the committee for expense reduction for next year. Cingular is just about to find out the power of one voice.