S HACKENSACK, NEW JERSEY -- The company has failed to correct billing errors. This is the second problem in a series of problems with the Citi Cards company. I made a payment to my Citi Cards account ** via personal check in the amount of $5697.07. The account info was written correctly, and the check was in my name. I also called to follow-up & confirm that a check would be coming in the mail, and to deposit it to the correct account. The check was mailed on 9/28.
On 10/2, the check cleared from my bank account and my bank account balance reflected the deduction of $5697.07 from the check that I had written. However, there was no payment reflected on **. Additionally, I continued to accrue interest in the amount of $58.63 for that month. I called the bank on 10/17 and they informed me that they misplaced the check. They asked I mail them the copy of the cleared check. I did so on 10/17. I followed-up on 10/22 and the representative had no clue of any check that was supposed to be deposited, had no clue of any pending payments, and no idea that any of this had transpired so far. I had to start from scratch.
I spoke to an account supervisor that investigated and found that not only was the check misplaced, but so was the letter I sent them on 10/17. They said they found it in a stack of "lost items" - again everything was correctly labeled and clearly handwritten - Citi just simply lost it. The representative called me the following day asking me to fax them the copy of the check a third time, as they had lost it AGAIN. I faxed it and within the next 5 days, after daily phone calls, the credit was finally applied.
On a separate account **. A credit balance of $344.66 was present from 09/2012-12/2012. I requested a credit to my bank account on 11/21. No confirmation number was offered. By 12/5 the credit was not applied and I called Citi to check in and again they said the communication was "lost" and the transaction was "accidentally closed."
Change the Store Policy. I saw failures on multiple levels during the first credit card issue with Citi Bank on account **. It was resolved only after daily aggressive phone calls. In both cases, Citi representatives admitted the error was on their end. Thousands of dollars were out of my possession for over 1 month and this would have been indefinite had I not called AGAIN AND AGAIN. The public must be made aware that the current business practice of the Citi Card corporation requires customers to call multiple times to ensure that requests are completed. This is inexcusable.
The credit from ** is still pending. I still have no confirmation number. The complaint should remain open until I get the credit I submitted on 11/21. Somehow the public needs to be made aware of this business practice. Also, Citi should provide confirmation numbers to customers after ANY telephone transaction. Notations on customer accounts must also have confirmation numbers so they can be looked up quickly and not lost.
P. O. BOX 6500, SIOUX FALLS, SOUTH DAKOTA -- I have been a Citi Card member since 1998. In fact it was the first credit card account I opened as an undergraduate student. In my entire history as a card holder, I have generally carried a small balance and have never (in my recollection) made a late payment. A highly desirable Citi customer right? Apparently not!
Last month, my wife (who mails off most of our bills) inadvertently dropped the payment envelope down between the seat of her car while at the post office. Consequently, the envelope was not discovered until after the payment due date had passed. Thinking we had already made the on-time payment, we immediately called Citi Card to explain the accident and to inform the company that the payment was en route but would be late. The customer service agent was pleasant enough, waived our late fee, and made a note on our account explaining what had happened. For the record, I believe our payment was officially 8-10 late.
Today, I received a notice in the mail from Citi Card explaining that, due to the late payment, my account (OF 12 YEARS) was being closed next month. Thinking that this was simply a misunderstanding that could be resolved, I called Citi Card and spoke with 2 senior account supervisors. I was told that the Notice I received was accurate and final, that there was no review or appeal process, and that despite the fact that I have been a valued customer for over 12 years with no prior late payments (and a good excuse for my one and only late payment), that this was a business decision by Citibank.
The fact that this is my oldest line of credit and that the closing of this account will negatively affect my credit score was/is my biggest frustration. I even asked the supervisor if Citi could simply freeze my account (i.e. keep it open but not extend another dime of credit) so as to not negatively impact my credit score, and I was told no. Consequently, a check paying off the balance for that account is already in the mail, and Citibank will not be earning another penny of interest from me. Thank you Citibank...you have just convinced me to boycott any and all Citi-related product or service until the end of time, or Citibank goes bankrupt!!
I don't complain much, but this really had me scratching my head. I have a Shell card and an zExxonMobil card that were issued by Citibank. Before the flood of "why did you need two gas cards" starts, I'll answer: one was for my husband when he had to travel, and one was for me since there is a Mobil station by my school. I paid the Shell card off last October. I carried a balance on the ExxonMobil card, but the limit is low, so it's not much-a few hundred bucks.
About three months ago, they decided to raise my credit limit. OK, didn't ask for it, didn't really want it, but OK. Yesterday, I got two letters in the mail from Citibank that looked like they were typed in my 8th grade computer class (I was in 8th grade back when a computer took up a room, if that tells you anything) and photocopied. Citibank's name doesn't show up anywhere in the letter until the very end, and only once in a footnote paragraph about the identity of the creditor.
They have decided to close both accounts for various reasons: not enough credit history, too much credit history, "unknown" deliquency (??), some other contradictory junk. Whatever. Creditors nowadays do what they want, I suppose. The part that really had me mad was that the closing date is March 18. Three days' notice? This is a valid question: are there any notice requirements for closing an account?
I paid these bills. I got a credit line increase. I have a loan with Citi, and the guy in the branch calls me every six months to ask if I want to refinance and save $5 a month while extending my loan 3 years. Uh...no. So I'm just a little irritated that they decided that, for whatever reason (I can't figure it out based on the laundry list they gave me), I am no longer good enough for them and that they are dropping me like a hot rock in three days. Now my credit report is going to show that they closed my accounts, and my debt-to-credit ratio is going up.
Everyone has their own experience, so I'm not going to tell you to run screaming from Citi. Just know that, in my complacency, I had no problem with them until they blindsided me with this little business. I'll pay my loan and the balance on the gas card and skip doing any business with them in the future. They won't miss me or my money.
HILLIARD, OHIO -- So this is some really shady business practices going on. Citibank raised my interest rate on my card from 8.24% to 25.99% for no reason after I have had the account open for 18 years. I have a 765 credit score. I accepted the rate increase because I don't want them to close my account which would negatively affect my credit score, and they know that. That would allow more creditors to raise my interest rates and lower my limits.
Needless to say, I am not ever going to use a credit card with a 25.99% interest rate if it will EVER carry a balance. But now that it has a $0 balance, if I don't use it somewhat regularly, they will close it for inactivity. So I get a letter in the mail yesterday that I can sign up for this "new program" where they will "reward me" with 10% of my finance charges back in the form of a statement credit if I pay just the minimum balance each month. How crazy are they?
So, hypothetically, say I have a $5,000 balance. Before they raised my interest rate I would have paid about $34.33 a month in interest (8.24% / 12 * $5,000). My minimum payment is $68.00 a month on a $5,000 balance. But now with their "new reward program" and the friendly interest rate increase, I pay about $108.29 in interest every month (25.99% / 12 * 5000). My minimum payment is still $68.00 a month. But if I pay just the minimum, they will "reward me" with 10% of my finance charges back. So I will get a statement credit of $10.83 a month. Woo hoo.
So by paying just the minimum, I get to give them $98 a month in interest and my balance will just continue to grow and that $98 a month will grow exponentially. Unfortunately there are probably many people that think Citibank is giving them a great deal. They are desperate. They should be imprisoned.
DES MOINES, IOWA -- Citibank made me an offer to settle my account balance of $7131.35 for approx. $2100. Citi Bank sent me the agreement for 3 separate payments. Citibank proceeded to charge my account 3 weeks prior to my agreed payment date. I then demanded my money be refunded as it caused me overdraft fees as I was not ready to make their payment yet.
Once they refunded the money due to their mistake, they terminated our agreement stating I broke the agreement by having my money refunded, which I was not told when my money was being returned. On top of that, they added the refunded money of $1000 to my credit card balance, making my balance approx. $8100.
This company has been not pleasant, leave you on hold for 10-20 minutes while they check with "management". Then they tell you that they have done nothing wrong and it is all your fault. They lied about our agreements, essentially stole my money by taking it out of my account without authorization and are very defensive when I call. Citibank actually breached our verbal contract, which they also put in writing and mailed to me. Citibank uses dirty and unethical tactics to hurt people already in a difficult economic time.
A few months ago, I was informed my APR would be raised to 29.99%!!! I was shocked, and made plans to pay off the card as soon as possible and then close the account. Unfortunately, as these things go, I haven't been able to pay off the balance and I'm still stuck with the card.
The other day, while paying my card online, I noticed a "late payment warning" link (I was paying my card online a week before the due date, as is typical for me). I clicked on it for the heck of it, and it said if a payment is received late, that could result in my interest rate being raised to the "penalty APR" of 29.99%. Well, isn't that funny? I'm at the penalty APR but haven't ever been late with a payment, AND I've had the card since 1995! As soon as I can get rid of this card, I will!
THE LAKES, NEVADA -- My husband and I were in Home Depot and a floor manager asked us to sign up for a Home Depot Mastercard. In exchange, he gave the small purchases we had in our cart free. A year or so later, we tried to use the card and it didn't work. We had a small balance and made our payments on time. I called the number on the credit card bill and it turned out to be Citibank… yes, the same Citibank that has received vast federal government giveaways.
The woman told me that Citibank decided to discontinue all of the Home Depot credit cards. She would not give me an answer as to why. I called Home Depot and spoke to a manager; she said “it was a corporate decision” and that the local managers were not privy to why. I called the corporate office. The customer service person didn't know why either, but she said she would call me back.
I probably will never know why. I only had two cards…Discover, which I can't use in a lot of places, and this card. Now, back to the drawing board…try to get a card that won't cancel low interest cards, won't raise interest rates, and won't do whatever else they decide to do to make it hard for consumers. I can't recommend doing business with Citibank or Home Depot.
SIOUX FALLS, SOUTH DAKOTA -- I applied for the Citibank Advantage MasterCard which has a $450.00 annual fee and they provide you 100K advantage miles as long as you spend $10,000 on the card within 90 days. They also provide you a $200.00 statement credit. I applied for the card and have a credit alert on my credit report which states that any creditor must call my cell # before issuing credit.
I called Citibank to inquire on the status of my application on 5 different cards and they claimed I was denied due to them not verifying my phone #. I faxed them a copy of my cell phone statement indicating it was me, my driver's license #, a brokerage statement showing a $1M dollar account balance, and a pay stub. This was still not acceptable to Citibank credit card processing and I truly felt the people including supervisors were incompetent and some were rude. I told them where they could shove their credit card and will retain my Platinum American Express Card.
RALEIGH, NORTH CAROLINA -- In North Carolina there are over 700 open and active investigations at the Consumer Affairs Protection Division of the NC Attorney General Office. They cut credit lines on people even though their credit report and debt load has not changed and customers have never miss a payment.
Avoid this company - when I ask for a written explanation, I got a false form letter. They are just as bad as the Discover Card. I was able to pay off one account the day I got the email. My second account had a zero balance. I was sent over to Customer Retention where they offered to raise the limit on the zero balance card and reinstate the former line of credit. So how did I go to 'not worth' to 'more than worthy'? I closed both accounts, I hope this company gets investigated by the Federal Government.