Citibank N A Credit Cards

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Citbank (for Sears credit cards)
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PENNSYLVANIA -- I've been a "Sears Best Customer", as they refer it, for over 20 years due to the large amount of items purchased and the money I've spent
there. I purchased a top of the line Sears Elite side by side refrigerator with the additional warranty protection a little over 5 years ago. To try to make a long story shorter, this refrigerator was a lemon breaking down constantly, (with problems starting within the 1st year) especially parts that effect the refrigerators cooling abilities. Well, that's pretty important for a refrigerator. Over the years we have had to throw away enormous amounts of food. My husband and I are both severely disabled and as I repeatedly told Sears, we can't chance eating
dangerously warm foods with our conditions and weakened immune systems nor could we keep going through the whole stress and hassle of cleaning
and re-stocking the refrigerator along with the expense. Besides this, it was evident that this expensive refrigerator was a lemon and we wanted it replaced. For the past 4 1/2 years they refused a replacement stating that we didn't meet their qualifications for a replacement and insisted on continuing to repair it. This could go 2-3 weeks waiting for repair to come and investigate, their ordering the broken part, and another scheduled call to actually repair it. Imagine this happening
again and again. Each time we requested a replacement (as we had a purchased extra protection agreement and Sears has their own
satisfaction promises along with their own lemon law for customers)we were told we didn't meet the replacement requirements. Each time they
told us the requirements it changed (so to make sure we didn't meet their requirements)!
This last time it broke down,(2 bad parts at once this time...including the same part that broke 3-4 other times effecting the cooling abilities)I had enough of this and again demanded a replacement as our added protection agreement would soon be over and we had a definite lemon on our hands. Again I was told we didn't qualify. I got a call from a person wanting to sell me another protection agreement since our initial one would be ending soon. I found out from this person the actual requirements of Sears lemon law. I was repeatedly lied to and had qualified years ago when I initially requested! Of course I got on the phone right away but was given their typical run around.

I had stopped payment as I felt I had no other way to get them to address this. When you pay for an expensive item (plus a pricey extra protection warranty service for it to boot) and you get junk, and not the service promised that you are entitled to, do you keep paying on it when they don't make it right and just ignore your complaint? No, you
stop payment right? This is what those information tv specials tell you to do when you don't get what you are paying for. Well stopping payment did get Sears to at least refer me to their "One Source" dept. which after going through the entire story again including that I now do know their actual requirements for a replacement, I was told that indeed I had qualified a long time back for a replacement. I thought finally I was getting somewhere. They told me that I could pick a replacement but all the features had to match (this top of the line had sooo many different features. After trying for hours online to search Sears hundreds of refrigerators to match the same features, I gave up in bad pain from my condition and very frustrated. I called back and was told a specialist would call me back to assist with this. I never got the call. I called back and was told there was no record of this. I asked to speak to a manager and was told that the manager would
call me back that day. No call back. This continued. I am now getting calls from Citibank who said that they own Sears credit and I owe them the money but they could not do anything about my
complaint. My complaint now was just not about the refrigerator as they charged extra fees and interest and I wanted this taken off. I was told that all my complaints had to go to Sears and not Citibank. When I would call Sears they would say that they could not do anything and that I had to deal with Citibank. They played this game back and forth and I became very ill and stressed out with my condition worsened.
I was told at one point by a Citibank rep that I needed to write a disput letter. I did this...3 times with the same run around! At this point they now have ruined my credit and I was told by a bank that I was turned down for their low interest offer to replace my higher mortgage loan due to my Sears credit card costing me thousands of dollars!

The other night while still in dispute, as I never received any verbal nor written info of the status of the dispute or any findings of investigation into,(they never did investigate but only continued the run around)I got a call from a man representing himself as an attorney for my Sears bill. Into this call I questioned this from his behavior to me and he then said he was NCS but would recommend to them that they take it to legal. I replied that I could do the same and then he tried to be insulting and with raising his voice and in a bully tone trying to intimidate me persisted in saying to me that I can't afford an attorney! How would he know?! He also called me a liar by persisting to say in an abusive manner that I had no purchase warranty agreement. He was arguing with anything that I said just to upset me which was even after I told him that I live in severe pain with my disabilities and that this whole thing has caused worsening of my condition.

I found some info that stated that the company is required by law to send you a written notice after an investigation of a dispute and that you had 10 days to reply before they could send you to a collection agency and before they could report you to the credit reporting agenies. Sears nor Citibank told me nor sent me any such notice. I couldn't even get them to address my dispute and the 3 dispute letters except that they
acknowledged getting them. (I don't believe after everything that Citibank credit ever intended to address the issue and just wait until 6 months had past so they could say that their policy is that they automatically sell the account out no matter what after it has been in credit for 6 mo. and that they no longer will talk with me since it is
owned now by some other company...which is what a Citibank supervisor
told me today)

Sears National Relations told me last night that, again, they could do nothing about my complaint and dispute since Sears doesn't deal with credit and that Citibank owns it. This still amazes me since I purchased it through Sears and before Sears sold my credit account to Citibank. I
entered into a purchase agreement through Sears but now that I have a complaint/dispute and refuse to continue to pay for until it is made right, they can just say it's not their problem since Citi bought my credit?! But it doesn't stop there. Today Citibank credit tells me that they sold my account to Sherman, a Collection Recovery Co.! I asked how they were able to do that when this was in dispute with them and they have not sent me any notice or any info whatsoever on my dispute. I was
told by this supervisor that dispute was not her dept. and that there was no one higher than her, adding "that will take your call" that you can talk to about it. I asked what she meant by "that will take my call" and she would just repeat herself. I was told that nobody ever from Citibank would be talking to me about my dispute of this matter. How can they just decide to ignor a dispute and just sell it to a collection recovery company?! This is insane! I asked if this call was being recorded as I could hear an Echo of my words. She replied that it could be. I told her that I wanted a copy. She told me that I could not have a copy nor could I have anyone legally get a copy for me since it was for quality control purposes.

Oh, I don't want to forget this....Just so you know, if you are suspicious that Citibank credit is not answering your call because they don't want to deal with your call and making you unknowingly hold for nobody to answer, you are probably right. Today after giving my account number to the automated message request I held for 34 minutes before I hung up. During this long hold a message would state that the calls were being routed on a "priority basis" to the next available representative. When I called back and did not put in my account number a message came on and said one moment please and someone came right on! This rep asked for my account number and after I gave it said he must've put it in wrong as no such number exists. When I gave it to him the 2nd time he said that he'd have to transfer me to another dept that was handling it and again I was put on ignor hold and hung up after 5 min this time. So
I again called the number and didn't give my account number again and sure enough I got right through to someone. This should not be allowed
either!I can't believe all that I've been forced to go through and how these Nationally known Companies get away with their practices and ignoring of laws put in place for consumer protection!I found at these same info sites that penalties can be just $50.00 to a company for not complying. However it also stated that a "group" of people can result in a $500,000 penalty. I'm worried that I may have a difficult time finding an attorney for a relatively small disputed
amount (except now for the added damage they have caused us) and a slap on the wrist penalty fee, but would be easier to find a good one if there are several others.

I appreciate anyones sincere responses to my post and any help I can get from others knowledge or experience. I have no idea at this point how long this post ended up being or my spelling errors so please excuse. Thank you for being patient in reading it.

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Hugh_Jorgen on 03/09/2006:
You are confused about "disputing" a charge. The limit to dispute a charge with the credit card company is 90 days after it first appears on your statement. This is ideal for cases where you are charged but don't get the goods in a timely manner or the goods are delivered defective. Once the 90 days are gone, you owe the money to the credit card company no matter what. They are not a party to the sale and are not responsible. It's like not making car payments to 1st National Bank because you have a dispute with Ford. You need to work out payment terms with Citibank or the collection agency, as it sounds like they would prevail if this went to court. As far as Sears selling you a dud of a fridge, that's a separate issue and should be handled separately. If nothing else, file a lawsuit in small claims court against Sears.
Slimjim on 03/09/2006:
What Hugh said, stopping payments on your Citibank account isn't disputing a charge made 5 years ago. You'll killing your credit and getting flagged with late charges for nothing. Since Sears looks like they are offering a replacement afterall, I think you're in good shape. I also think you have no choice but to extend the warranty again if they don't.
standup on 03/09/2006:
I did purchase it from Sears and Sears credit card. Sometime down the road Sears sold their credit cards to Citibank. Sears sold me a poor quality refrigerator. They know this. After their persistent ignoring of my continuous requests for my right under consumer and their own lemon laws, I stopped payment. As for the replacement they finally (after I stopped payment) told me that yes we qualified (long ago) and I could get one that matched feature for feature, they then continued the run around for me to not be able to get this replacement until they then told me that the "One Source Dept." case for a replacement was closed after they would repeatedly tell me that a specialist , manager, etc, was not available for me to speak with but would call me back to assist in getting my replacement.
Plus, now there were added issues of extra fees and charges they put on.

Besides all that, here is what I found for information on this:
"*Credit card purchases are protected under the Fair Credit Billing Act. This law gives the consumer the right to withhold payment on poor-quality or damaged merchandise purchased with a credit card. "

I have now have issues with Sears and the Company which Sears now uses for their credit cards -Citibank.
Also, I don't understand how any company can just ignore the process of dispute? From what I was told by the FTC and from what I read on the matter yesterday from a couple of sites, they have broken several different consumer laws.

Slimjim on 03/09/2006:
That law partaining to withhold of payment on poor-quality or damaged merchandise has an SOL, and I would believe the 90 days Hugh mentions is probably it.
standup on 03/10/2006:
I don't know a lot at this point, and I appreciate any opinions to help me get this resolved or in my taking any necessary legal action. But what I do know is that Citibank Credit had not complied with the dispute laws. Also that Sears is guilty of breach of warranty.
wary-consumer on 03/10/2006:
WOW..You really screwed yourself buddy!!! You ruined your credit thinking you were getting back at Sears by not paying CitiBank- Brilliant move Pal!!....You need to settle your account with the collections agency NCS or Sherman, and start building up you credit again. Just so you know when you purchased the appliance Sears got all of their money from Citibank at that time, and CitiBank was the one extending you credit, not Sears. Some people think that the company adversrting on the card is who issues that card- not so. For exmple, if I have a Shell gas card, or Exxon card, AOL Card, JCPenny card, or Disney card, you get the point- it is NOT those companies exetnding me credit, it is an actual Bank such as CitiBank, MBNA, Discover, US Bank,Banks One, etc.... Now as for CitiBank not talking to you now, they cannot becauce your account has been sold to a collection agnecy, and that is probably where you were being transferred to. When you key in your account number their phone system automatically recognizes this is no longer a CitiBank account and automatically transfres you to that Company(outside CitiBank). The reason you have such a long wait time is because Sherman or NCS is swamped with deadbeats who promise to pay their bill or are arguing(they have a low staffing levels because no-one wants to work at these places since everyone that calls these places are steaming mad)..As for the Fair Credit Reporting Act and the dispute law you are correct, but only to a certain point. By law you are entitled to dispute rights, but there are some restrictions that each bank can impose- like it is not for an unlimited time. If you read your cardmember agreement you will probably find that these dispute rights expire after 90 days and are not unlimited!! So basically if you have it on your statemt and pay it one month and next month and so on,- then a year later decide to dispute it- you are SOL. By paying you bills in the first 90 days you are acknowleding this is a valid charge and the merchandise is received and undamaged-end of story and dispute rights are waived for those purchases. Now finally, as for your initial problem of the damaged fridge since so much time has passed and the lifetime of the fridge has amoritzed to a lesser value due to normal wear and tear you will probably not get a new fridge- but may be able to get a sizable discount on a new one from Sears (that is usually how these gimmick Warranty's work)- I never by them. As you have found out you would have spent less money and waited a shorter amount of time by looking in the yellow pages and paying an appliance repairman to come and fix it right the first time instead of having Sears put in sub-standard parts that beark to show you and trick you into buying an extend warranty, after extended warranty. I would see if Sears would sell you another fridge at a major discount since they should have your repair history on file as an act of Good Customer Service- (they are always interested in sales)- but don't buy the warranty this time- and be done with them...Hope this helps
standup on 03/13/2006:
Thanks for replies. I am going to call my attorney Monday since the FTC said this is what I should do now. What they did is wrong, and what they put us through is inexcusable. I can't back down to these kinds of games and tactices and must fight for what is right. I have really have no choice.
standup on 03/13/2006:
wary consumer- It was not Citi-owned when I purchased. I purchased from Sears and Sears credit card. I was told they bought it from Sears sometime later. Also, yes-I am entitled to a brand new refrigerator according to their own lemon law. Believe me, I will not let this go about their ruining my credit, along with all the other things they have caused!They went too far playing their tactics!
wary-consumer on 03/13/2006:
OK....Well its your time and money(lawyer fees) to waste. In the end I very highly doubt you will get a new fridge for free. SEARS has their basis covered(this isn't the first time something like this has happened)...In your case, too much time has passed since you bought it to have a fully valid claim under their so-called "lemon law". They have certain restrictions and qualifcations you must meet and now since so much time has passed you will most likely disqualify you for a FULL replacement. Let me put it to you this way. A lifetime warany on your car brakes does not mean YOUR lifetime so that you get free brakes every time they go out for the rest of your life. It means the lifetime of the BRAKES, which the company offering the product arbitraily decides. You see it is play on words to trick the consumer into thinking that they are protected when in reality they are just being scammed into paying for a phoney lifetime warranty. As I tried to explain earlier your best bet is to see if Sears will give you credit toward a new fridge before any more time passes by amoritizing the remaining lifetime of the fridge(according to the manufacturer). And for goodness sake pay your bills on time too. It will take at least 7-10 years of good spotless payment history to restore your credit rating. You were only hurting yourself, not Sears (or CitiBank for that matter since they got money when they sold your account to collections). They did not ruin your credit, YOU DID!! They did not prevent you from paying them, you decided to not pay them of your own free will. You just need to own up to it and not loose even more money in a hopeless legal fight that would probably cost more than a new fridge in the first place....Good luck!!
standup on 03/14/2006:
wary consumer??-Really? You sound as if you work for a credit collection agency or some anti-consumer group? What do you do? I don't like to question others motives but one needs to look and question such, right? Especially with some of your comments to me. You can be down right insulting like some of these companies we are complaining about. I looked at your other posts and you are here all the time making similar comments to consumers who have a real complaint.

Anyhow, as I stated before, they already admitted and have in their notes that Sears employees told us that we didn't qualify WHEN we 1st requested it 5 years ago and DID qualify for it and eveytime it broke down after that until I recently stopped payment. They are not stating that we don't qualify for a new replacement. They already stated we DO. They are just giving the run around on collecting that replacement!! Plus, legally Sears/Citibank were not allowed to send this into a collection while in dispute,so not to ruin my credit while this was supposed to be investgated, period. Otherwise, why on earth have any consumer protection and dispute laws?! They both broke several different laws here from what I have found and been told. Do you know better than the FTC? I will get counsel on a contingency or look into other avenues given to me by other organizations.
What you, collection agencies, and these bad business companies want people to do is to never fight what is wrong and give in to their tactics. So what you are saying is to accept their wrong doing, (remember I tried for about 4 1/2 years to get them to do what they were supposed to)to shut up and not fight it. That kind of thinking is what's wrong today and why so many people give into wrong doing. I won't put up with that @$^*. People who don't stand up is why companies continue their bad business practices and break the law. It's not that I don't understand, but they are contributing to the problem. If I can stand up and do what is necessary to fight these criminals with all that I have on my plate (you couldn't even imagine buddy) then anybody could...and should.
wary-consumer on 03/15/2006:
I do assure you I have no motive besides expressing my astonishment at what some people get themselves into and then try to blame a company for their mistakes. I hope that others will read and not fall into the same consumer trap. Also, there is always the hope that companies will change their tactics to not rip-off people, but I know that will never happen since there will always be someone out there to be conned. You see companies are in business to make money, not give stuff away. Where there’s a loophole to squeeze out of, they will exploit it.
In your case, as I tried to explain before, you were duped into buying worthless extended warranties (due to how the lifetime of the appliance is pro-rated). If they were to give away a new appliance every time there was a series of problems, they would go out of business in a hurry. For example people would abuse/misuse them on purpose just to get new ones, so you see it does have restrictions. They can only try to delay and delay until such time has passed that the manufacturer has recommended to be the lifetime of the appliance so then it is not fully replaceable under your “lemon warranty”- such as they are doing to you. The only thing in your favor is that Sears has notes saying that you should have been covered back then, but the problem is you have been in possession and using the fridge up TO THIS DAY so the fridge has normal wear & tear which has decreased its value so as to not be the ‘same’ fridge it was back when the note was made (I know that may not make sense, but that has to do with the amortization of the lifetime I was trying to explain earlier). Basically, the fridge should have been replaced back when the note was made, not 5 years later after normal use & wear. The longer it’s delayed the less pro-rated value you will get for your current fridge. Thus the reason you are getting the run around: That was then, this is now.
And, finally I see that you still don’t understand how “the dispute laws” work. As I, and many others have informed you, your dispute rights must be invoked within 90 days of receiving the bill that the purchase appears on. Since you didn’t dispute it until years later, you have no dispute rights for this item so CitiBank WAS legally justified sending your delinquent account to collections and ruining your credit for non-payment.
You really need to look for these types of loopholes that companies exploit to take advantage of you and take your hard earned money.
In summary again, you have no case!!
They have broken no laws!! (Criminal or Civil)
No offense intended, but my sense is the FTC told you to talk to a lawyer to make you go away because they can’t deal with every frivolous consumer complaint. If you do speak with a lawyer maybe he/she can explain this better. Just don’t get taken for another ride by the lawyer who is also in business to make money too.
I Hope this helps and makes sense….
standup on 03/15/2006:
Thanks for your 3cents, really, but I did speak to the State office that handles these complaints and I was told they did break the laws in my case. If anybody else has a similar problem with Sears & Citibank credit you can email me and I will try to help you with what I am being told by these organizations.
wary-consumer on 03/15/2006:
I don’t doubt that is what someone at the “state offices” told you. I imagine they told you this to make you go away and have an attorney completely look into it to break the bad news to you.
Don’t you think that if you really had a valid case the “state office” would have referred you to an attorney??? No, the State would prosecute/sue the companies themselves because that’s THEIR JOB!!
Just don’t be disappointed after you waste all your time and money fighting this battle and all you will get is partial credit for a new fridge.
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Trying to get extremely high interest rate reduced
Posted by on
Rating: 1/51
SIOUX FALLS, ILLINOIS -- I just had an online conversation to get my extremely high interest rate of 22.99% reduced. Stay away from Citibank as far as you can. If you carry a balance on your card even when you pay as required and more they are not willing to reduce your interest rate from this unethical 22.99% (with a credit score in the 700s). Here is the conversation I had with representative and it was not pleasant and build your own opinion on those blood suckers:

You are now chatting with 'Ronnie'
Ronnie: Good afternoon, welcome to Citi Live Chat. How may I help you today?
HARTMUT: Hi Ronnie, I would like to investigate the possibility to reduce the extremely high interest rate you charge me on this account
Ronnie: Are you referring to the APR on the account?
Hartmut: yes I do
Hartmut: this is basically as high as default rate and I did not default on this account at all
Ronnie: Have place a request for a lower APR over the phone any time earlier?
Ronnie: The APR on the account is totally base on your account history.
Hartmut: it almost looks like that you overcharge your paying customers to make up for the losses you have from your bad customers which is not right
Hartmut: oh so tell me why do I pay this extremely high interest rate??????
Ronnie: If you are not making the payment of the statement balance for each month you will be charge a interest according to the APR on the account.
Hartmut: you know what I do not need a lecture what an APR is
Hartmut: I know that but you charge me an extremely almost unethical high interest on this account
Ronnie: I am just pulling up the account to have a check on it.
Hartmut: I never defaulted on this account and always paid at least the minimum amount due the last several months I even paid well above the MAD
Ronnie: I have just gone through the account and see that your current APR is at 22.99% and there was no payment of the statement balance for the last 6 to 7 months.
Hartmut: I have not paid the entire balance yes that is true but has that to with how much you charge for interest? You are the most unethical bank in the United States and I as soon as I have paid down this balance I will close all of my accounts that have to do with Citi and will never do any business with your bank again and will make sure that this information how you treat customers will be published on the different message boards on the internet. Thanks for NOT helping here.
Ronnie: You are most welcome.
Ronnie: Thank you for the opportunity to assist you today. We appreciate your business. Have a great day!
Chat session has ended. Thank you for contacting us.
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BigAl on 07/17/2013:
When you told "Ronnie" you did not need a lecture you lost any chance of getting a reduced rate on your account.
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Citibank "Simplicity" Visa - Buyer Beware - Watch Out For Hidden Interest Rate Penalties and Consequences if You Pay Late
Posted by on
The latest trend in the credit card industry is to offer cards with no late fees. Credit card companies have done surveys and learned that people despise late fees. More credit card companies are sending out solicitations that scream, "No Late Fees". The latest and most prevalent offer of this type that we see heavily marketed in both print and TV media is the Citibank "Simplicity" Visa card which promotes "No Late fees as long as you make a purchase each month with the card". What people do not realize is that instead of charging you late fees the companies are hitting you with punitive interest rates if your payment is late by 1 minute or more. Therefore, you will immediately see your interest rate jump from 13 or 14 percent to about 30 or even 40 percent in some cases. You are automatically reported to the credit bureaus if you miss a payment so other creditors can now implement the Universal Default Rate.If you receive one of these offers in the mail, toss it immediately, as the offer is too good to be true.

Beware of Citibank's strategy behind this "No Late Fees" Visa. Here is what Citibank is trying to do to consumers to rope them in and hold them hostage since they are losing revenue and market share to home equity loans as consumers use their homes to get loans and dump their high interest rate credit cards.

Citibank's ad slogan goes something like "No late fees! Hey, look we know you're only human. No one is perfect. So why should you get stuck with late fees just because you're a few days late? Go ahead, pay late. No problem. We'll waive the $39 late fee."

What does offering no late fees say to you? To me it says that paying on time is not critical and it's an invitation with permission to pay late.

In the fine print of this Simplicity MasterCard application, CitiBank makes it clear that to get your late fee waived you have to make at least one purchase or cash advance each billing period.

Next "and this is huge" even though late fees are waived for regular chargers, cardholders are subject to Citibanks punitive interest rate of 30.74 percent APR if they fail to make a payment to Citibank when due.

So let me reiterate: Citibank lures you in with promises of no late fees and implied permission to just go ahead and pay late but when you exercise your new feature that attracted you to this card in the first place, yhey bump you to 30.74% interest, report you to the credit bureaus and your credit score falls to depths unknown.

They lure you in with a promise of no late fees and then when you take them up on the feature, they slap you down with an obscene interest rate. This is a complete bait and switch tactic and constitutes misrepresentation and potential fraud. I am going to have this investigate and will let everyone know what I find.

The ads promote the card with the slogan "Pay no late fees as long as you make a purchase each month with the card". The ad markets the card with the implied message "As long as I make one purchase a month with the card I can be late with my payment and not be penalized". No where in the ads does Citibank disclose the punitive interest rate punishment if you pay late one time and how they will report you to thecredit bureau. Citibank wants the consumer to have this perception and not read the cardholder terms, as most people don't, because once you do pay late one time then Citibank has ruined you and now has a customer who has no other options except to pay what they charge you.

You have now made a late payment based on the pereception of the ad you saw and you did not read the cardholder terms before accepting and using the card. Citibank has placed you in default and your interest rate now jumps to 31% because the default rate is 24.99% plus prime if you make one late payment. Citibank is also going to report you immediately to the credit bureau as late. Your FICO score now drops to a sub-prime level and you cannot get approved for another card so you can dump Citibank and transfer the balance because you have a late payment on your credit report. Citibank has won and they now have you where they want you so they can exploit you.

The moral to this is to not fall prey to Citibank's advertising and do not apply for this card because Citibank will ruin you if you do and it may be intentional, like posting your payment one day late so they can place you in default. Citibank's strategy is well thought out and most people will not see the hidden agenda that Citibank has planted with this card.

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Ponie on 04/22/2006:
It's all in reading the fine print.
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Posted by on
WEST VIRGINIA -- January 12, 2005
I moved from Sierra Madre, CA in May 2004 and filed a change of address with the Postal Service. My Internet provider at the time was CompuServe. I notified CompuServe by letter, phone and email that I was closing my account and they had no further authorization to bill my credit card. In early December 2004 I received a call from Citi Bank collections stating that I owed Citi Bank $192.71 in late fees and for monthly charges on my internet account with CompuServe since June 0f 2004. This was the first notification I had that CompuServe had continued to bill me since I had closed the account in May of 2004. The credit card had been cut up, as the only thing I used it for was to pay the online service. I informed Citi Bank that the charges were fraudulent. They stated they would send me an affidavit to be filled out and that it would be handled by their fraud department and billing disputes.

Since then I have received daily calls from their collection department demanding payment which is now at $222.31. I have informed their collection personnel that the matter has been turned over to their fraud department and to stop calling me. They continue to harass me on a daily basis with four calls alone today. One of their employees Kara stated she didn't care if it was turned over to their fraud department that they would continue to call me daily until the bill was paid.

When I received the first call from them in early December I called CompuServe and informed them that they had no authority to charge my credit card as I had closed my account in May 2004. They advised that they would take care of it, which they have not done or I still wouldn't be having the problem with CitiBank. In mid December 2004 I completed their affidavit of fraud to all of the charges by CompuServe and prepared a letter of explanation that accompanied the affidavit that I mailed to them.

I have emailed them at on January 9, 2004 again explaining the situation and advising them to discontinue their harassment. They sent me a message back to call this number and I again end up with Mark in collections.

I am a senior citizen, disabled and any type of stress significantly aggravates my medical condition and Citi Bank and their employees are insuring that I get my daily dose of it.

I called the fraud department today to try to talk to a supervisor to complain about the harassment. I was told by Tracy after being on hold for some time that they were all on the line and someone would have to call me later. The charges are in dispute and I have complained that they were fraudulently charged against my account yet Citi Bank employees are continuing to use strong-arm tactics to get me to pay monies I don’t owe. The $222.31 is chump change however I have no intentions of paying for fraud committed against my account and Citi Bank and their employees have crossed over the line in their attempts at collection.

In addition to ad insult to injury they raised my interest rate on all of my other accounts to the max becsuse of late payments on an account I no longer use. When asked for this to be corrected the customer service rep said they couldn't until the other matter was resolved. I'm very lucky that I don't carry any balance on my credit cards because they would certainly be making one heck of a profit. This is how they treat a loyal customer that has been with them for forty years or more and pays there bills on time.

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Deceptive Business Practice
Posted by on
Rating: 1/51
RALEIGH, NORTH CAROLINA -- In North Carolina there are over 700 open and active investigations at the consumer affairs protection division of the NC Attorney General Office. They cut credit lines on people even though their credit report and debt load has not changed and customers have never miss a payment.

Avoid this company, when I ask for a written explanation I got a false form letter. They are just as bad as the Discover Card. I was able to pay off one account the day I got the email. My second account had a zero balance. I was sent over to customer retention where they offered to raise the limit on the zero balance card and reinstate the former line of credit. So how did I go to not worth to more than worthy? I closed both accounts, I hope this company gets investigated by the Federal Government.

Jeff Inman
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trmn8r on 03/07/2013:
What actually happened to your accounts? It sounds like there was some issue with your credit limit being lowered, and something having to do with a line of credit. More details would be needed to understand how the bank acted inappropriately and deserves to be investigated.

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Credit card rate hike
Posted by on
Citibank raised my interest rate to 29.99% for no good reason. This all happened just before the Obama Credit card act passed and went into effect. I was a long term good customer and paid each month on time and more than amount required and had a rate of 12.99%. A Little high but, oh well, I paid. Then for no good reason, they raised my rate and closed my account. The only reason they will give me is that I am a "potential risk". So I refuse to pay anything at all to them!! and have told them so!!! My credit is borderline any way because of them. They call me every other day asking for payment and I tell them no way until I have in writing a better rate than 29.99%. So far no one from Citibank will help me. It's outrageous that banks can get away with this. A lot of good the Credit Card Act did consumers. It just gave the credit card companies the time which they used to review and raise rates.
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Anonymous on 06/15/2011:
There is a reason your interest rate was raised to the max amount allowed, and you would have received notice with an explanation.

Why in the world would you want to risk your credit rating going down even further by not paying anything at all? If the account is closed now, call them up and work out a payment arrangement. Refusing to pay and doing nothing doesn't hurt them, it hurts you.
bcd on 06/15/2011:
Refusing to pay on the account supports their claim that you are a risk. You may want to reconsider that decision.
bob93 on 06/15/2011:
bcd is right, the last thing you want to do is stop making payments.
trmn8r on 06/15/2011:
"My credit is borderline any way because of them."

This statement is revealing, in that you state your credit is borderline (regardless of why it is). This is probably why your rate was increased.

The original rate of 12.99% is as outrageous as tthe 29.99% figure. 12.99% was appropriate back iin 1982, but not now. If I had a 12.99% rate, I'd pay down my balance to 0 so I no longer paid any interest.

If you are going to refuse to make payments to the bank, they will stop calling you and the collection agency will start calling you. This will trash your credit even more.
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Lying and Stealing
Posted by on
DES MOINES, IOWA -- Citi Bank made me an offer to settle my account balance of $7131.35 for approx. $2100. Citi Bank sent me the agreement for 3 separate payments. Citi Bank proceeded to charge my account 3 weeks prior to my agreed payment date. I then demanded my money be refunded as it caused me overdraft fees as I was not ready to make their payment yet. Once they refunded the money due to their mistake, they terminated our agreement stating I broke the agreement by having my money refunded, which I was not told when my money was being returned. On top of that, they added the refunded money of $1000 to my credit card balance, making my balance approx. $8100. This company has been not pleasant, leave you on hold for 10-20 minutes while they check with "management". Then they tell you that they have done nothing wrong and it is all your fault. They lied about our agreements, essentially stole my money by taking it out of my account without authorization and are very defensive when I call.

Citi Bank acutally breached our verbal contract, which they also put in writing and mailed to me. Citi Bank uses dirty and unethical tactics to hurt people already in a difficult economic time.
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Anonymous on 09/17/2010:'s not fair to assume the OP spent more than they had, we don't know why the balance is as high as it is, it could have been for something unexpected. It does happen.

That said, this review doesn't make sense. If your payment was refunded, why did they then add it to your balance? That's not a refund, that's theft. Also, if you have written documentation outlining the terms and conditions of the payment plan and agreed payoff amount, dispute it. You'll win.
Slimjim on 09/17/2010:
Sounds like Citi just bungled the whole thing. I'm thinking Citi isn't going to see much in the way of any payments for their prize.
leet60 on 09/17/2010:
If you truly have a copy of the agreement in writing, hold them to it. Be very cautious of these agreements as there are several drawbacks. #1. Any amount they settle for that is less than the actual balance is usually reported to the IRS as income - you have to pay taxes on this. #2. Unless SPECIFICALLY written in the agreement the creditor is not prohibited from selling the remainder of the debt to a collection agency that will then hound you to death for it. #3. It is a BIG negative on your credit rating to "settle" a debt.
Eaj on 07/20/2011:
I was on a payment plan with Citi and could no longer make the payments so I cancelled the payment plan. Citi proceeded to go into my checking acct and still take out the payment AFTER the plan was canceled. After a month back n forth with them to get my money refunded, they sent me a check which I cashed. One week later, I get a letter stating they are putting a stop payment on the check (no reason given) and applying the money back to my credit card acct until they further review my acct (which is overdue as I'm going through a bankruptcy at the moment). My issue is that I canceled my payment plan with them and they still went into my acct with no authorization and STOLE my money and are refusing to give it back. I will now have a -$200 balance in my acct if the stop payment goes through before I can close my bank acct (which is a new one as I had to close my old acct to avoid them going in and stealing more money!) Citibank is pure EVIL!
Jane Doe on 05/29/2012:
Citi is good about saying one thing over the phone and doing something completely different. I was on a payment plan and was told I would not be able to use my card for six months, which was fine, since I was not using it anyway. I had to go out of town and was denied at the car rental agency because, Citi closed my account. I called the next day, they refused to reopen it. I was told that I was more than welcomed to apply for a new account, but I would not get approved. I hate citi, I will never do business with them even if they are the only bank in town.
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Ridiculous Business Practice...
Posted by on
P. O. BOX 6500, SIOUX FALLS, SOUTH DAKOTA -- I have been a Citi Card member since 1998. In fact it was the first credit card account I opened as an undergraduate student. In my entire history as a card holder, I have generally carried a small balance and have Never (in my recollection) made a late payment. A highly desirable Citi customer right? Apparently not!

Last month, my wife (who mails off most of our bills) inadvertently dropped the payment envelope down between the seat of her car while at the post office. Consequently, the envelope was not discovered until after the payment due date had passed. Thinking we had already made the on-time payment, we immediately called Citi Card to explain the accident and to inform the company that the payment was in route but would be late. The customer service agent was pleasant enough, waived our late fee, and made a note on our account explaining what had happened. For the record, I believe our payment was officially 8-10 late.

Today, I received a notice in the mail from Citi Card explaining that, due to the late payment, my account (OF 12 YEARS) was being closed next month. Thinking that this was simply a misunderstanding that could be resolved, I called Citi Card and spoke with 2 senior account supervisors. I was told that the Notice I received was accurate and final, that there was no review or appeal process, and that despite the fact that I have been a valued customer for over 12 years with no prior late payments (and a good excuse for my one and only late payment), that this was a business decision by Citibank.

The fact that this is my oldest line of credit and that the closing of this account will negatively affect my credit score was/is my biggest frustration. I even asked the supervisor if Citi could simply freeze my account ( i.e. keep it open but not extend another dime of credit) so as to not negatively impact my credit score, and I was told no. Consequently, a check paying off the balance for that account is already in the mail, and Citibank will not be earning another penny of interest from me.

Thank you have just convinced me to boycott any and all Citi related product or service until the end of time, or Citibank goes bankrupt!!
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Make up your mind
Posted by on
I don't complain much, but this really had me scratching my head.

I have a Shell card and an ExxonMobil card that were issued by Citibank. Before the flood of "why did you need two gas cards" starts, I'll answer: one was for my husband when he had to travel, and one was for me since there is a Mobil station by my school. I paid the Shell card off last October. I carried a balance on the ExxonMobil card, but the limit is low, so it's not much-a few hundred bucks.

About three months ago, they decided to raise my credit limit. OK, didn't ask for it, didn't really want it, but OK. Yesterday, I got two letters in the mail from Citibank that looked like they were typed in my 8th grade computer class (I was in 8th grade back when a computer took up a room, if that tells you anything) and photocopied. Citibank's name doesn't show up anywhere in the letter until the very end, and only once in a footnote paragraph about the identity of the creditor. They have decided to close both accounts for various reasons: not enough credit history, too much credit history, "unknown" deliquency (??), some other contradictory junk. Whatever. Creditors nowadays do what they want, I suppose. The part that really had me mad was that the closing date is March 18. Three days' notice? This is a valid question: are there any notice requirements for closing an account?

I paid these bills. I got a credit line increase. I have a loan with Citi, and the guy in the branch calls me every six months to ask if I want to refinance and save $5 a month while extending my loan 3 years. So I'm just a little irritated that they decided that, for whatever reason (I can't figure it out based on the laundry list they gave me), I am no longer good enough for them and that they are dropping me like a hot rock in three days. Now my credit report is going to show that they closed my accounts, and my debt-to-credit ratio is going up.

Everyone has their own experience, so I'm not going to tell you to run screaming from Citi. Just know that, in my complacency, I had no problem with them until they blindsided me with this little business. I'll pay my loan and the balance on the gas card and skip doing any business with them in the future. They won't miss me or my money.
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Inat on 03/16/2010:
hmmm...seems suspicious. The letters you received didn't ask for any credit info did they? Did you talk to citibank yet?
skelly39 on 03/16/2010:
No and no. I was going to call them, but then I thought-why? They are going to close these accounts that I don't use anyway, so really, I'd only be calling to yell at someone, and I have kids at home for that. But I see your point. They are really trying to save some money on those letters.
Anonymous on 03/16/2010:
skelly39, are you certain these letters came from citbank? seems odd from your description and I'd be a tad skeptical. might be a good idea to place a phone call, if for nothing else, to be certain.
skelly39 on 03/16/2010:
I agree, they look less than professional. I'm just not sure why anyone but them would send out the letters. I think I will call them, just ask if they can close the accounts today and see if they ask me why I'm closing them.
skelly39 on 03/16/2010:
Update: Just called the number on their website and confirmed they did send the letters. I first asked her to close the accounts and she said she was very sorry to hear I wanted to do that and asked why...sigh. This was after I gave her my account info so she had it right there in front of her. After I told her why she confirmed they did send the letters and she closed the accounts immediately per my request. Very nice lady.
laklisa on 03/16/2010:
At least now it should show that the accounts were closed at your request rather than Citi closing them.
trp2hevn on 03/16/2010:
Wondering... does it make a difference on your credit report or credit score if the account is closed by you versus the credit card company closing it themselves?
laklisa on 03/16/2010:
It looks better if the consumer closes the account. If a company closes it can have a negative impact-it really depends on the reason. For example: The company I worked for used to own several different department store chains but sold them in 2003. When it was switched, it would show as being closed by us-but had no real negative effect. However if a cusotmer went past due several months and we closed it, it would be negative.
In this case, skelly's credit could have been impacted negatively as citi stated that she had an "unknown deliquency".
skelly39 on 03/17/2010:
Which, I would like to point out, I don't have. I know all my deliquencies;) Thanks for the info, laklisa.
laklisa on 03/18/2010:
No prob :)
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I'm at the "penalty APR" and have never been late on a payment
Posted by on
A few months ago, I was informed my APR would be raised to 29.99%!!! I was shocked, and made plans to pay off the card as soon as possible and then close the account. Unfortunately, as these things go, I haven't been able to pay off the balance and I'm still stuck with the card.

The other day, while paying my card online, I noticed a "late payment warning" link (I was paying my card online a week before the due date, as is typical for me.) I clicked on it for the heck of it, and it said if a payment is received late, that could result in my interest rate being raised to the "penalty APR" of 29.99%. Well, isn't that funny? I'm at the penalty APR but haven't ever been late with a payment, AND I've had the card since 1995!

As soon as I can get rid of this card, I will!
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Anonymous on 11/13/2009:
Momsey you might want to check your credit profile with one of the credit bureaus. If any of your other creditors reported you late then Citibank may have moved you to the default rate because of it. Definitely fight it. Citibank is getting desperate, like a lot of the other credit companies.
goduke on 11/13/2009:
I think Citi has raised just about everyone's rate.
momsey on 11/13/2009:
ProConsumer...thanks for that info. I actually did get my credit reports last week and I confirmed that I have never been late with Citibank (at least I could confirm as far back as the different bureaus keep records to). I didn't think about the fact that they could raise me for anything I've done with other creditors (and yes, I have been late on another bill - grrrrrrr.)
MaggieMcT on 11/13/2009:
My husband's been with Citi for years and years. But we're opting out because of this jump to 29.99%.
Anonymous on 11/13/2009:
That really stinks momsey. It's one of those little tricks to get more fees and interest rate hikes that are hidden in the fine print.

I think you are right goduke. And those that don't get the rate increase are having their cards cancelled.
druu on 11/29/2009:
You must have scared the hell out of them with a high balance. In today's economy, the last thing these big banks want are high balances on unsecured lines of credit, even if you've been a perfect customer with them.
dee dee 67 on 12/30/2009:
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