Ken [snip] is still at it
SIOUX FALLS, SOUTH DAKOTA -- Most of the reviews I've read are older, but I'm letting you know that CitiCards and Ken [snip] are still at it.
My husband died in December and I finally got to changing our MasterCard (he was the ... read full review4 Replies - Latest reply on 05/01/2012
Citicards has raised its APR 76% in one month from 17% to 30% even though we've a 5-year relationship in good standing. This is unethical behavior. We'll have to discontinue using their services.
Citicards ... read full review21 Replies - Latest reply on 01/17/2010
Harassment Phone Calls
FOND DU LAC, WISCONSIN -- These are several numbers (520-662-8998, 520-662-8999, 520-664-9698, 336-522-8998, 336-522-8999) I have received calls from Citicard as a result of a billing dispute. I have downloaded a program from ... read full review8 Replies - Latest reply on 09/15/2007
CitiCards is unconscionable
I have been a CitiCards customer for a very long time. I have never, ever been late on a payment. Suddenly, out of the blue, they decide to cancel my card. Turns out I made a couple of late payments ... read full review6 Replies - Latest reply on 04/07/2013
Citi Cards cheating Customers
THE LAKES, NEVADA -- Citi Targetting Customers paying in full on time. If there is any Class Action Suit on Citi for this behaviour please contact me I would gladly be part of this to stop a Monster organisation like Citi ... read full review8 Replies - Latest reply on 11/07/2010
Late Fee Not Waived
FAIRHOPE, ALABAMA -- I received a phone call from collections for CitiCards. Turns out I had not received a billing and I was past due $59 on my account, which I have had since 2003. I, of course, paid the total balance ... read full review3 Replies - Latest reply on 01/28/2009
Absurd and fraudulent
SIOUX FALLS, SOUTH DAKOTA -- I was so happy when this new citicard came with an intro promotion of 5% cash back on gas, drugstore merchandise and groceries. I was also excited when they advertised 0% financing for six months on ... read full review2 Replies - Latest reply on 07/26/2005
CHARLOTTE, NORTH CAROLINA -- I have been a Citi customer for over 7 years. I missed my payment this month by DAYS and they closed my account. I did not receive any notice or warning. In fact, the only way I knew that the account was closed was because I couldn't access my online account. I am VERY disappointed with the way this business was handled and the lack of notice and patience that I received as a (not so valued) customer.2 Replies - Latest reply on 08/29/2013Add reply
Terrible, Terrible Company
NOT SURE, CALIFORNIA -- I wish I could give them negative a thousand zero stars. Like, you know what the temperature is on Neptune at night? That's how many stars they deserve. This company is run by very good scammers, I will ... read full review
They change due dates at will. I was 2 days late on one payment due the the change. then instead of a 29% interest rate for defaulting(ha), I accepted a 12 month, no interest plan. I was also told that when I completed the plan and all of my payments went through that my account would be reopened. I just talked to the customer service dept and was told not only had they closed my account, but that my remaining balance would be calculated at the default rate!! if it wouldn't ruin my credit, I would just tell them to take a hike. beware, everything you have read from other customers is true. try Amex instead, they are truly customer centric!2 Replies - Latest reply on 03/26/2010Add reply
Citicards Desperate to Collect
My wife and I both had Citibank master cards where we got cash advances and the interest was only 1.99% with no transaction fee. We paid every month the minimum requested, which was part principle and ... read full review18 Replies - Latest reply on 02/25/2010
I use online banking for almost everything including making my monthly payments on my two credit cards and have on two occasions over the past 4 months had problems with Citicard. I have scheduled payments that are visible and then disappear after they are scheduled but before the selected post-date. I am then slammed with a late fee on top of my payment. I have never had this happen anywhere else and have started printing out my confirmation receipt. Don't assume the just because you scheduled your online payment, it will be there on the due date. 1 Replies - Latest reply on 02/16/2010Add reply
I was trying to get my balance below the maxed out amount and come to find out that they charged my account twice. Once it was $40 dollars then it went up another $72 dollars. Now you tell me if I should pay an extra $72 dollars.
3 Replies - Latest reply on 10/01/2008Add reply
They are crappy and should be sued for fraud charges...
32958, FLORIDA -- I had a merchant steal a $275 item from me and Citibank would not intervene. The item was returned with proof of return sent to Citibank, and Citibank still charged me for the item. I was a long-time customer who never missed a payment. They said they are just a method of payment and nothing further. Do not do business with Citibank credit cards!
1 Replies - Latest reply on 02/24/2008Add reply
There are a lot better cards out there. Their customer service staff could care less about the customer, only the merchants.