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Do Not Finance With CitiFinancial Auto!
By -

COLUMBUS, OHIO -- I was 19 years old when I bought a truck from Jones Junction in Maryland (another place I should write a bad review about). I will be 22 next month. The truck's sticker price was about $30,000. My $200 Macy's store credit card might as well have counted for nothing on my credit report, compared to the $30,000 I "needed". That's when I asked my mom for some help. She put the loan in her name, and I co-signed. My monthly payment is $661.00.

I (not my mother) have paid every payment on time (if not 2 weeks early), sometimes sending in $700.00 (does this even show on my credit report?). I am 2 payments (months) ahead - Only about $358.00 of the $661.00 goes toward the truck - the rest is toward pure interest! By the way this loan in for 6 years - which means almost $20,000 in interest they will have collected from me when this is paid off! And now I have myself a truck that, when all is said and done, was about $50,000.

Back on track. I called CitiFinancial Auto to ask them if there was anything I could do to get a lower monthly payment. The first **, told me that CitiFinancial Auto does not refinance their own auto loans - gave me no other suggestions or options. So I emailed them. They said call us. The second **, went a step further, as to look at my account, saw I was 2 months ahead and not struggling by any means - therefore said they do not help anybody who doesn't need help although I have "only" 3 years left of payments.

My (near) future is sure to bring in more expenses, and fast - wedding, home buying, children, etc. It disgust me that, we taxpayers just bailed these guys out, and they won't work with you, period. Not even a little! I'd be kind of happy if they knocked 60 dollars off the payment. They are by far the most awful financial people I have ever dealt with. STEER CLEAR OF CITIFINANCIAL AUTO!

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Unethical Business Tactics
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OHIO -- I have had an auto loan with this company for five years. I have always had the loan on an automatic deduction from my checking account. The final payment was due December 2008. I was out of town for the holiday and returned to find three messages and two letters stating my account was past due? I immediately called to find out what the problem was and why the final payment wasn't taken out of the account as it has been the past five years. I was told if I read my agreement I would have found out they do not take out the final payment?

I asked the agent what would provoke such a policy and she went on about deferred payments that could cause a final payment to be $1000? I asked if this was a scam in order to access late fees and additional fees from people in an effort to pay off the debt? She did not even comment. She went on to explain they could take the payment over the phone if I had a debit card. I asked what the fee was to do so and she said $14.95. I told her no way. I would mail in the payment since it would not be more than 30 days past due. I asked her for the pay-off amount and was given an amount different from the original amount she was going to bill my debit card.

I was told that was the amount for today. Since I was paying by mail it would be more???? I told her I would mail out the payment first thing in the morning and requested that I be taken off of their mailing list and their calling list that I did not want any future contact with their company. She told me she didn't handle such and gave me a number to call. I was told not to call before making the payment or they would send my account back to collections. I thanked her and hung up. I hope this is the end to this madness. I advise those of you seeking a loan to avoid CitiFinancial at any cost!!

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Complaint
By -

I have been an account holder with Sears & Roebuck for 15+ years. I carried no balance on my credit line, never made a late payment. Recently went to Sears to purchase a freezer, and found out that my Sears Card had been cancelled. I received no notification and drove over 120 miles to a Sears store in West Virginia to make this purchase. I did not know why my account had been closed, but tried to re-open it and was declined by Citibank (South Dakota). I want to express my dissatisfaction for the poor customer service I have received from being a loyal customer for 15+ years.

I was informed I need to make a couple of small purchases a year to keep my account status open by a Sears employee. I shouldn't have to make a purchase just to keep my account open as I've been a customer for a very long time and have spent a lot of my money at this company throughout the years. I think the actions by Citibank are unfair and unjust. I want others to know that this is happening and be aware. I will no longer be a customer of Sears & Roebuck.

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Don't Make My Mistake
By -

First off I'll say, I signed the loan papers and I am trying my best to keep up my obligation. That said, Citifinancial granted me a loan for 18% on a 38000 dollar car. I was young, naive, and really wanted the car. I am paying 900 month and barely 100 going towards the principal. I am now flip flop on the car by 15000 dollars. Can't trade it off or sell it. If my payment is even 1 day late, they are calling 20 times a day threatening if I don't make the payment that day then they are coming to get it. I have had the car 2 1/2 yrs and the principal has barely budged. That's over 20000 in payments. I'm fed up.

Finally told them if they couldn't lower the payment then come get it. I'll file bankruptcy on the deficient balance. I made a mistake signing the loan and not thinking, but I think at some point Citifinacial's lending practices should be watched. Also, auto dealers shouldn't be able to sell cars at ridiculous rates.

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This Company Is Fraudulent
By -

My husband and I have had bad experience twice now with these people, the first car we had financed through Citi they over charged us a thousand dollars at the end of our loan when we sent the last payment we waited several months for our title and didn't receive it so it wasn't until we called to inquire about it, we was informed of these fees. Now we have reached the maturity date on this loan and once again they have come up with some bogus fees only this time its three thousand dollars.

The representative keep calling trying to get us to sign papers and fax them back so they can refinance this amount. We offer to continue paying the same amount we paid on our loan so we can be done with them but she states we can't do it that way the only way we can do it is by refinancing and they can't mail us the paperwork, we have to get them through fax so we can sign them and send them back. Anyone can see this is not right and someone needs to help us take them down.

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Citifinancial worse than a loan shark!
By -

LOWER BURRELL, PENNSYLVANIA -- I took out a small CitiFinancial unsecured loan about two years ago for home repairs. The staff was wonderful for all of 3 months. They would start calling relentlessly about a week before the payment was due. I would personally deliver the payment to the branch office that I took the loan out of. When there with my payment they would always try to get me to take out more money.

Recently we had fallen behind by 30 days on the loan. Ten days after the payment was due they called my 70-year-old parents and told them that my wife and I was in serious trouble. They proceeded to tell them how much we were behind, told them that we could lose our house, and best of all asked them if they could loan us the money to "catch back up". I am 40 years old with my own family. I never gave Citifinancial permission to give anyone my personal info. I did not even put my parents info on the application.

Unfortunately I now have parents in their mid-70's worried about our finances. Citifinancial has clearly broken the privacy act laws by giving my parents private information. Best of all let's use scare tactics on the elderly! THANK YOU CITIFINCIAL!!! I AM FURIOUS!!!!

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Car Repoed Even Though I Was Paying On It. Not Late
By -

I am a disabled vet and I am financing my car through CitiFinancial auto. I pay my car payments every month through my bank. I get my monthly statements from CitiFinancial auto every month and not once did it say that I was behind. Which I am not. So I called them on Thursday and talked to a lady (I do have her name and number) and she said that if I made a small payment on November 25th and then another one on December 1st then she would give me a 2 month deferral so that the bank and Citi bank could figure out what happened to my 2 payments. So that was good.

But today the repo man came and took my car. He said that they got the repo order yesterday even though I talked to them on Thursday. They don't want to work with you. I have tried to contact the lady that I spoke with but of course she won't be in till Monday. Then they took my car 100 miles away so how do they expect me to go and get it. This is so crazy. I am so upset and with my disability this can cause me to have a heart attack etc. Please help me. I need your help in this matter for I just don't know what to do. I am just so upset.

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Bad Business
By -

A recent 2009 article names CitiFinancial Auto the worst of like companies in the United States with which to do business. The company has also been sued on a class-action basis in the state of California. I am thankfully done with this company. My experience with them: If I call a representative to resolve a problem and work out a solution, I could not count on it being the truth. I couldn't figure out if it was incompetence or indifference, but it happened several times. I would discourage anyone from doing business with them based on their complaint history and bad reputation.

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Over Charge And High Interest Payments
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I have an Auto Loan through CitiFinancial and I am currently behind by one payment. I make payments each month however, I can't seem to catch up with that one payment. REASON: The interest charged is equal to my payment. I pay $535 each month for a KIA (yes) and the interest accumulates daily and never thereby each month I owe $1010.00 I am trying to find a way to get this late payment caught up - but I am living check to check just because of the high interest. The KIA Finance person and Salesperson really took me on this one... HELP!!!

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Nothing but Nightmare
By -

My husband had gotten an auto loan through CitiFinancial Auto about four years ago. Since then they have been nothing but a nightmare to deal with. They harass us with phone calls when the payment is a day late. But yet they want to charge 15 dollars to make a payment over the phone. They refuse to change our payment date. They refuse to send my husband a copy of his title so that he can get the truck registered.

The customer service is horrible. Even though the payments are made in full each month, they have left a negative review on my husband's credit report. When my husband lost his job and asked for lenience with the payments, they were less than helpful and threatened to have the truck repossessed. This company is the purest essence of evil and should be put out of business.

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CitiFinancial Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
38 reviews & complaints.
Contact Information:
CitiFinancial
PO BOX 9575
Coppell, TX 75019-9575
1-800-486-1750 (ph)
1-888-249-5595 (fax)
ww.citifinancialauto.com
auto.customer@citi.com
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