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How Come One Employee Tells Me One Thing The Other Tells Me Something Else
Posted by on
I have been with CitiFinancial Auto for a while now. And never once have I been satisfied with them. They are rude, poor trained people. I have been trying forever now to change my due date because it matches up when I get paid. Well they tell me no problem it has been changed. Well when it comes time that it was supposed to be originally due they call me with late charges. I am like what the heck. You told me my due date was changed. Of course they come up with some type of excuse. Then the worst thing was they signed me up where for 3 months my payment would automatically come out. That was for October, November, and December. Well October payment came out without any problems. So I thought everything was fine. Well come December 16 I receive a phone call telling me I am 2 months late on my payments. Again what the heck. They first claim that they tried to take the money out in November but it came back insufficient funds which is bull. Then they told me that because I signed up using my debit card for the payments coming out that you have to verify it online. No one ever once told me this. First of all I know I should have kept up with making sure my payments were coming out so am somewhat to blame. But where were the late phone calls at come November when my payment didn't come out. Like the ones I always got when I didn't make my payment because I thought my due date was changed. Second of all does anyone there no what the heck they are talking about. I can call on minute talk to someone who tells me to do this then turn around and call right back and someone tells me something totally different and still yet no of those ways are corrected. Plus when I ask to speak to a supervisor they hang up on me every time. EVERY TIME! I am about to scream.

I hate this company and wished more than anything I had never gotten this car. I hate dealing with these people. Please please read everyone elses complaints and do not do not get a loan through them.
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momsey on 01/26/2010:
Why would you get a phone call when you are late paying a bill? I have never gotten a phone call to tell me that. [please be respectful]

You are right, you are to blame that you didn't see that the payments weren't coming out of your account. They are to blame that they didn't set it up properly, but ultimately, it's up to you to pay the bill.

As for the other problems (reps hanging up, one saying one thing and the other saying something else) that does sound like a problem, and you need to take these issues to the supervisors. I'm sure EVERY single rep isn't going to hang up on you!
Anonymous on 01/26/2010:
Do you receive a payment coupon in the mail?
Do you log into the CitiFinancial site to view your bill online?
Either one of those ways will tell you what your due date is. Better to see it in writing than by word of mouth.
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Jumping through hoops for a big goose egg!
Posted by on
MARYVILLE, TENNESSEE -- Like the title says, I got to jump through a million hoops for nothing in the end. I am on a fixed income. I was getting a loan for $5000, which was specified by them on some papers I needed to have notarized(so they knew they were to loan me $5000 upfront, that was the understood loan amount). It wasn't specifically an Auto Loan, but a personal loan. Actually, the very first day I called and gave my income info and my granny's income, she told me "well the max will be $5000 to loan you."

Being on a fixed income, I had to have a cosigner. My grandmother was cosigning. My mother is her Power of Attorney and does a lot of my granny's legal stuff. My granny doesn't get around so well. So, after documents had been signed and notarized (the first document was "oops" the wrong one, their mistake, they couldn't accept that particular NOTARIZED document verifying a Power of Attorney for my cosigner), after many phone calls to get information, after she had said my loan is approved I just need a couple more things to bring like mine and my granny's proof of income(after I had already provided proof of income once which she said she must have shredded by mistake), we go to get the loan.

Shuffled into a little room in the back, we had to watch a video telling us "Thank you for your business" and the video basically tried to sell us loan insurance and disability insurance. Finally time to sign the papers. The loan officer said, "So, your loan is for $3500. Do you have a car picked out?" I said, "Yes, the car I have picked out costs $5000 even. 2000 Volvo S40. That's how much the loan was supposed to be for." I was stumped. I didn't understand why all of a sudden there was some grand miscommunication. "Well, it's your income. It's too low." It was then discussed that may be I could take this loan and maybe get another to make up the difference. Or do they have any cars for $3500? I got up and said thank you for your time.

She did inform us before we left that the loan would be a 21% interest loan for 48 months. The payment would be $120.00. I'm no math genius, but according to my calculator, that works out to about 64% interest. They must be using that "NEW" math!

As far as I'm concerned, this is a form of "bait and switch". They tell you your getting one thing and then try to sell you a substandard something else.

So, if you want a lot of hassle for a lot of nothing in the end, go to Citifinancial!
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MSCANTBEWRONG on 09/30/2009:
Best to avoid these type of loan companies. Their interest rates are outrageous. Good luck to you!
saj80 on 09/30/2009:
48 months, $3,500, 21% is $110 per month, but I am guessing they have some loan fees added in. A $120 per month payment would need an initial loan balance of around $3,800; not sure where the 64% came from, but they are correct in their calculation. But, as MS said, find someone else to borrow from.
robgreg7 on 09/30/2009:
No. I'm sorry. But, get out a calculator, no offense. $3500 at 21% interest for 48 months is $88.23.

$3500 x .21 = $735 + 3500 = $4235 / 48 = $88.23
Anonymous on 09/30/2009:
Robqreq7 -- Your calculation is completely wrong. On a calculator to compute a standard 48 month 21% amortization of $3500 you would.

(.21/12 + .21/12/((1+.21/12)^48-1))*3500 = 108.38
robgreg7 on 09/30/2009:
OK,Stew, I got as far as Trig at a community, you're going to have to explain to me like I'm a four yr old, no sarcasm whatsoever, what that "(.21/12 + .21/12/((1+.21/12)^48-1))*3500 = 108.38" exactly represents. I was taught in school that interest is interest. If it's NOT simple interest, but this interest PLUS this and that and the other interest, then that's more than alittle misleading and you can't say, "Your interest rate is 21%" and have an average guy like me not call you a crook.

You can calculate and maniplute the numbers anyway you want. But in simple interest terms, that's over 60%. If they want to use sleight-of-hand, sure, you can manipulate the numbers to your favor. The mafia does it ever day, I'm sure.
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False Promises
Posted by on
Do not get a loan with Citi FinancialAuto! If for some unforeseen reason you become behind on your payments. Nobody thinks it will happen but it does/can. My recent experience with them was horrible. I became 3 months behind on my car payment due to unforeseen circumstances. The economy is going down the drain and I get paid on commission so it doesn't help me at all. I set up 2 post dated phone payments with them to come out within the month of June one the 19th and one the 30th which the representative that I spoke with said would cure my account or catch it until my July payment. Which I thought would be great. I had to go without lunch unless it was slow enough for me to come home, I had to use my change in my car to get water at gas stations out of the fountain so I wouldn't dehydrate I had to borrow money from family for gas to go to work which I hate borrowing money for pride purposes If my girlfriend wanted to do anything she had to pay for me which is OK when I can pay my own way or pay for her to do something else but not when I can't again a pride thing It was horrible but I thought it was worth it until today July 6 I get a phone call looked at my caller id and it said Citi and my first thoughts what could they want. They told me my account was 22 days past due. I'm said that can't be I just set up arrangements and I seen on my online bank statement where they both came out no problem. Well apparently the first representative lied to me or told me false information and to cure an account just means collection calls will stop until the post dated check comes out.

Which I think about it and I say you all have a poor choice of words that doesn't cure anything that just delays the inevitable I mean if you cut out half a cancer tumor and leave the rest the person isn't cured of cancer so they wouldn't say they was cured. My advice is do not believe any of them they will say whatever they want just to get you to make a payment so don't believe their false promises get it in writing. Which is a horrible thing to say about a company as big as Citi.

P.S. they have called my grandmother giving her information about my account and asking for a payment. My grandmother isn't on the loan she isn't responsible for the loan and they shouldn't give out my business like that
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skelly39 on 07/07/2009:
You're still behind and they want their money. Disconnect your phone. That'll save you some green, and you won't hear from them anymore until you can get caught up.
cycolbur on 07/07/2009:
I have a loan with them so I know what you are going through. They have a program you can not pay for up to 3 monthes and also they have another that they can lower your payments ask for that again it depends on who you get. Just don't get to far behind because they will come for your car. They called my mom and my son and asked them for a payment told my coworkers and my hubby's coworkers that we were behind and needed a payment and they told my manager. You could call your state banking commission and aske them what their policy is on people asking your mom for payment when they are not on the loan. Privacy act. The worst one for us was Ricardo when we got approved for loan payment reduction Sonya and Ms lee got mad because I had talked to another office and they faxed me the paperwork and they were p'od I got my lower payment. Good luck
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Do Not Finance With CitiFinancial Auto!
Posted by on
COLUMBUS, OHIO -- I was 19 years old when I bought a truck from Jones Junction in Maryland (another place I should write a bad review about). I will be 22 next month. The truck's sticker price was about $30,000. My $200 Macy's store credit card might as well have counted for nothing on my credit report, compared to the $30,000 I "needed".

That's when I asked my mom for some help. She put the loan in her name, and I co-signed. My monthly payment is $661.00. I (not my mother) have paid every payment on time (if not 2 weeks early), sometimes sending in $700.00 (does this even show on my credit report?) - I am 2 payments (months) ahead - Only about $358.00 of the $661.00 goes toward the truck - the rest is toward pure interest!

By the way this loan in for 6 years - which means almost $20,000 in interest they will have collected from me when this is paid off! And now I have myself a truck that, when all is said and done, was about $50,000.

Back on track - I called CitiFinancial Auto to ask them if there was anything I could do to get a lower monthly payment - the first *****, told me that CitiFinancial Auto does not re-finance their own auto loans - gave me no other suggestions or options - So I emailed them - they said call us - The second *****, went a step further, as to look at my account, saw I was 2 months ahead and not struggling by any means - therefore said they do not help anybody who doesn't need help - Although I have "only" 3 years left of payments - My (near) future is sure to bring in more expenses, and fast - wedding, home buying, children, etc.

It disgust me that, we taxpayers just bailed these guys out, and they won't work with you, period. Not even a little! I'd be kind of happy if they knocked 60 dollars off the payment. They are by far the most awful financial people I have ever dealt with.

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RestaurantGuy on 06/07/2009:
Try going to a credit union or a different bank to refinance your loan. If you've made your payments on time your credit score will be better than when you first bought the truck (that's why your paying so much interest) and you should be able to refinance it with another company. Good luck
Nohandle on 06/07/2009:
I commend you for being ahead on your truck payments and attempting to build a positive credit history. Even though you have personally made the payments, I would imagine since the loan was in your mother's name it would be reflected on her credit report not yours. I wonder if the loan had been made in your name and your mom had co-signed it would then be under your credit history?
Anonymous on 06/07/2009:
As with all auto loans, the first several years, the majority of the monthly payment goes towards interest. It's even worse with a six year loan. The most you should ever take a loan for is four years.

You bought more truck than you could afford. Having to have your mother take out the loan for you should have been the first indicator. You didn't do her or yourself any favors since your credit history will still only include the $200 Macy's card and nothing else. You probably should plan on apartment living for a while. Lenders have tightened up on their home loan requirements and a buyer usually needs a substantial down payment to qualify.

But being 19 and foolish, I can see how this could happen (ahh, to be 19 and foolish again).
sugarlips on 04/07/2010:
Thank you all for your comments.

@ RestaurantGuy - I have tried 2 credit unions, and 2 other banks. No one will even consider this loan. They say there is just no way they can finance this amount. They truck is not worth anything close to what I still owe... I am literally STUCK with these jerks until it is PAID OFF! They will not re-finance. They will not even consider giving me the loan in my own name... Why, I'm not exactly sure. They just keep saying 'we don't re-finance our own loans.' I keep calling once a month, bugging them, hoping to get somewhere, but they are pretty darn stubborn.

@ Nohandle - when I checked my credit report, this loan was included. Also, I did try to get the loan in my name with my mother as a co-signer... they couldn't work something out for us. I'm assumming b.c I had no credit history (except that macy's credit card).

@ Robf - speaking of that... I have only ever received 2 'bills' in the mail from this company. I can't remember the last one I got! that's no good... and I don't do online payments (that cost an extra $15)... don't do online banking - I send them a check every month... hmmm... thanks for makin' me think of that.
After this, I will NEVER do a six year loan again! Since I have this loan on my credit report, my credit score is doing exceptionally well and I have a couple credit cards, Macy's increased my limit, I guess ONE good thing has come of all this! Glad I made this foolish decision, and got it out of the way, at 19 rather than now or even 25! Oh, and learned some GOOD life lesson's.

I still love my truck as much as I did when I bought it and the ONLY thing I would change would be who I financed with.

Thanks to you all again!

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Unethical Business Tactics
Posted by on
OHIO -- I have had an auto loan with this company for five years. I have always had the loan on an automatic deduction from my checking account. The final payment was due December 2008. I was out of town for the holiday and returned to find three messages and two letters stating my account was past due? I immediately called to find out what the problem was and why the final payment wasn't taken out of the account as it has been the past five years. I was told if I read my agreement I would have found out they do not take out the final payment? I asked the agent what would provoke such a policy and she went on about deferred payments that could cause a final payment to be $1000? I asked if this was a scam in order to access late fees and additional fees from people in an effort to pay off the debt? She did not even comment. She went on to explain they could take the payment over the phone if I had a debit card. I asked what the fee was to do so and she said $14.95. I told her no way. I would mail in the payment since it would not be more than 30 days past due. I asked her for the pay-off amount and was given an amount different from the original amount she was going to bill my debit card. I was told that was the amount for today. Since I was paying by mail it would be more????

I told her I would mail out the payment first thing in the morning and requested that I be taken off of their mailing list and their calling list that I did not want any future contact with their company. She told me she didn't handle such and gave me a number to call. I was told not to call before making the payment or they would send my account back to collections. I thanked her and hung up. I hope this is the end to this madness.

I advise those of you seeking a loan to avoid CitiFinancial at any cost!!
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tnchuck100 on 01/06/2009:
They were probably right when the told you this was in the agreement: "...they do not take out the final payment."

You are definitely right on this: "...a scam in order to access late fees and additional fees..."

Next problem will be getting them to release the title. Sounds like you are dealing with some real scum bags.

One more thing, in the future NEVER give any company direct access to your checking account.
yoke on 01/06/2009:
I agree that it sounds like a scam to get extra fee's at the end. It should have been deducted like all the other ones and it would then be up to the OP to cancel the automatic deduction once the final payment was received. Since the final payment was coming up it would be nice for CitiFinancial to have contacted the OP to let her know how the final payment is done and how to obtain the title.
Ben There on 01/06/2009:
The government only gave them $345 billion, so they probably need extra cash.
lobo65 on 01/06/2009:
Just one more reason why I use credit unions.
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Bank Charges You To Pay Them!
Posted by on
CitiBank CHARGES you $15 to make your online payment. I am not talking about making a SAME DAY payment, just your regular, monthly payment.

When asked they said "Oh, it's not us. It's the payment processor that charges that fee." You can't tell me that CitiBank can't process their own payments! They told me there was NO WAY they could process a fee without the charge. Of course, this was until I spent over 1/2 an hour arguing with them (they were so rude I refused to give up)and waiting for the "unavailable" supervisor. Then, finally, they took my payment without charging me. A modern day miracle!

Obviously what they want is for you to forget to send a check with the hectic lives we live so tghey can charge you a late fee or charge you a fee for online payments that NO OTHER bank/merchant, etc charges me.

I feel like I am dealing with loan sharks, the mob or the bully from 5th grade.
I am taking my loan elsewhere and suggest you do the same if for no other reason than this low-life policy.
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Anonymous on 04/12/2008:
From their web pages: "You can now make your monthly payment online. We have provided you with a link to SpeedPay - a service provided by a third party that allows you to make payments using a bank account or debit card. A fee may apply"

SpeedPay is operated by Western Union. So go figure why CitiFinancial auto, a subsidiary of citibank, can't process online payments. Probably another pure profit item.
Anonymous on 04/12/2008:
Absolutely, Passingby!!! Odds are, Citi gets a dollar or two from every transaction in consideration from SpeedPay. Everybody, except the customer, wins.
Anonymous on 04/12/2008:
I totally agree with Doc and PassingBy, you just can't win anymore with banks.

If the American people ever allow private banks to control the issue of their currency, first by inflation and then by deflation, the banks and corporations that will grow up around them will deprive the people of all property until their children wake up homeless on the continent their fathers conquered.
-Thomas Jefferson
Anonymous on 04/12/2008:
Outstanding quote, Liddy. I would have voted it 'very helpful'. Unfortunately, the only selections available are "report Spam" or "inappropriate content/harassment".
Anonymous on 04/12/2008:
LOL!!! That is par for the course... LOL!
Anonymous on 04/12/2008:
It's absolutely free if you make the payment from your own bank's website. And even better, you don't have to give up your confidential account information to a third party that you know nothing about.
tnchuck100 on 04/12/2008:
Ken, you hit the target dead center. (BA)
Anonymous on 04/12/2008:
Ghost, I voted Lids "best answer" on your behalf. :)
moneybags on 04/14/2008:
Paid Citi off last month! AMEN
shugaree on 07/26/2008:
I never thought to make my payment through my bank and save $15.00.I can go to my banks website and go to my payment manager and set up my payment on a specific date and a check would be mailed to citifinacial.They won't be getting an extra $15.00 from me ever again.
DVRoth on 02/17/2009:
I can't stand Citi. I tried to haggle on the phone over my $15 but didn't have as much luck as wld8hrt ... I found another way that was much better -- there was a $7 fee but worked pretty well. Plus I was able to use my credit card and get airmiles. Still a pain, but much cheaper than Citi's Speedpay option...
mike on 09/26/2013:
that's not all. when I got my statement last month the balance was $500. called today for a payoff amount and they informed me since I was paying it off early I would have to pay $200 dollar service fee. they told me I could avoid the fee by borrowing more money, I said no ill pay it just to get out from under you crooks.
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Citifinancial Auto Fails Completely
Posted by on
COPPELL, TEXAS -- Here's the short version. On 12.08.07 I called Citifinancial Auto to take advantage of a Skip Pay Program Letter I received inviting me to "Take a Break from my December Payment" and that all I had to do was call the 866 number on the letter to take advantage of it. I spoke to a "Chris" who stated that my next payment due would be 01.15.08 and that the Skip Pay is processed.

Shortly after taking advantage of the Skip Pay letter, I begin receiving collection calls stating that my account was past due. I explained to the collection person what I had done (Skip Pay). He stated I would continue to receive calls until I made a payment.

To make a very long story short, after multiple (and well documented) calls to the Customer Service, Skip Pay, Differal, and Collections area, not only have they failed to process the Skip Pay, but the "differal" that THEY recommended I do ("make a payment, and we'll differ the next month's for you") is not processed either. Each time I call to check on the differal, the operators claim that they have no record and that they need to route the differal "to a manager". As of 02.04.08, my differal is still not processed.

In addition to filing a complaint with the Better Business Bureau, I have sent a complaint letter to Citi's main office in NY and Citifinancial Auto's office in Coppell, Texas.

Avoid using Citifinancial Auto at all costs! Their customer service is non existent, they are openly and repeatedly breaking FCRA Federal Regulations (in my case) and completely fail to be able to correct errors that they themselves have created.

My next step is to forward my timeline of events to an attorney. I wish there was an attorney willing to take them on. I know we could win. We'll see what happens.

UPDATE: 04.15.08

Though it took over 4 months, as a result of the contact from the S.A.G Office-Florida, Citifinancial Auto has finally corrected there error. (I called to verify.)

I received a letter from Citifinancial Auto and the S.A.G - Office in Florida regarding the resolution. Although the error is corrected, Citifinancial Auto, in the letter, still admits no wrong doing. Instead they state "The offer is no longer available..." and then proceed to list the actions they took to correct the issues I was complaining about.

Again, anyone considering financing (or refinancing) their vehicle should RUN from Citifinancial Auto and use someone else, based both on MY experience and the fact that others here at have gone through the same thing.

Inept, unreliable, poor service, lack of communication, lack of customer service, repeated errors, lack of accountability, lack of due diligence, and (until corrected) clear violations of lending law and credit reporting law are reason enough to avoid Citifinancial Auto at all cost ! !

My thanks the Florida State Attnys General Office for their action!
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Principissa on 02/04/2008:
Sounds like Citi dropped the ball pretty hard here. They offered you a break on payments and are now putting you in collections for taking them up on their offer. I certainly believe that you do not owe them a thing because you followed the terms of their Skip Pay agreement. I would write them a letter certified/return receipt demanding that they uphold the terms of their Skip Pay agreement and take your account out of collections.
TallCarl on 02/04/2008:
Principissa, thanks for the suggestion. I did send them a letter on 01.18.08, but did not send it R/R/Req. Perhaps I should resend an updated letter R/R/Req. and see what happens. Thanks.
Principissa on 02/04/2008:
Yes, send it again. If you send things without the RR/Certified, they can say that they never got it. With the signature they cannot deny receipt of the letter. I wish you luck and I hope this works out for you.
chris513 on 02/04/2008:
my name is chris, too...
Principissa on 02/04/2008:
JayD because they sent him a letter with an offer for him to skip the payment. They offered and he took them up on it, how is this his fault?
Anonymous on 02/04/2008:
JayD, why don't you shut up and go back to sleep?

TallCarl, I'm with you on this one carry on and good luck!
TallCarl on 02/04/2008:
jayd: what about my situation doesn't make sense to you? I got a letter stating I could skip a payment during the holidays.I'm aware of the interest issue because I work for a financial institution,but that's beside the point. The bottom line here is that Citifinancial Auto made an offer, I accepted. They then failed in their due diligence to not only follow through on the offer,but to even follow through (so far) on their own recommended remedy to correcting their own error. By doing so, they've added insult to injury and have proven they are not a reliable financial instutution, have violated the public trust, have broken at least 1 Federal lending law, and have a broken process, beginning to end. One thing is definite, I will NEVER again trust them to process any promise that they make.
TallCarl on 03/07/2008:
The Drama continues, after attempting to get them to honor a differed payment (their idea) for the last 6 weeks, I've turned the timeline of events over to an attorney...will it ever stop?
sandlizzard on 03/07/2008:
I have a disputed account with them (a forged retail sale contract) and they sent me one of those deferral letters. How stupid. A suggestion: call and speak with the legal dept. and ask for a form to file a dispute. Advise them you are about to hire an atty. Talking with collections is timewasting. And the supervisors are no more effective than a regular collector.
sandlizzard on 03/07/2008:
TALLCARL: Citifinancial legal Dept: 1 888-776-3780. Option 4.
Do not waste time with collections or customer service. They are not problem solving depts. Trust me. I know.
TallCarl on 03/10/2008:
sandlizzard, yeah, you're right. I've tried speaking to everyone in the book (and I haven't even yelled at them)... but even being nice doesn't help with these guys. They drop the ball at every play, it doesn't matter who you speak to. I completely amazes me that these guys haven't been sued via Class Action yet. If someone does, I'm totally onboard !!
sandlizzard on 03/14/2008:
TALLCARL: I mailed a certified letter requesting that Citifinancial mail me the title to my auto since they are trying to collect on a fraudulent/forged contract. I also wrote the Atty. Gen. of Texas giving them details of my situation. Will advise you of the outcome. Keep on them!! Call that number.
sandlizzard on 03/24/2008:
Tallcarl: What is the ;atest?
TallCarl on 03/25/2008:
I called the number, and get routed back to customer service. I contacted the Florida State Attny's General Office and file a complaint. No word from them. I contacted the BBB and filed a complaint. No word from them. I sent a certified letter. My acct remains past due due to CFA's error. I contacted CFA again and gave them an opportunity to make it right. They have not. I contacted an Attorney who stated they could contact CFA on my behalf, for a VERY high fee. I am at a loss, and don't know what else to do.
TallCarl on 04/15/2008:
UPDATE: 04.15.08 (also updated above)

Though it took over 4 months, as a result of the contact from the State Attorneys - General Office -Financial Division in Florida, Citifinancial Auto has finally corrected there error. (I called to verify.)

I received a letter from Citifinancial Auto and the S.A.G -Office in Florida regarding the resolution. Although the error is corrected, Citifinancial Auto, in the letter, still admits no wrong doing. Instead they state "The offer is no longer available..." and then proceed to list the actions they took to correct the issues I was complaining about.

Again, anyone considering financing (or refinancing) their vehicle should RUN from Citifinancial Auto and use someone else, based both on MY experience and the fact that others here at have gone through the same thing.

Inept, unreliable, poor service, lack of communication, lack of customer service, repeated errors, lack of accountability, lack of due diligence, and (until corrected) clear violations of lending law and credit reporting law are reason enough to avoid Citifinancial Auto at all cost ! !

My thanks to the Florida State Attorney's General Office for their help!
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Deceptive Business Practices
Posted by on
CALIFORNIA -- I purchased a vehicle with financing from a lender who eventually sold my loan to Citifinancial Auto. The original loan was for a 5-year period rather than the typical 3-year period.

To keep my finances on track, I use Direct Debit services whenever possible and I made arrangements to have my auto loan paid through Direct Debit.

During this time, I moved and provided Citifinancial with my current address, but they continued to send any and all communications to my former address. My forwarding order expired after the first year and I again provided them with my correct address.

In April, I left work and found that my car was not in the parking lot. I called the police and was told that my car had been reposessed.

I immediately called Citifinancial to find that "no one could take my call," so I emailed them. Four phone calls, 2 faxes, and 3 emails later, I had still received absolutely no information from Citifinancial Auto.

Finally, the towing company called and asked me to come and get my belongings. Because I was so upset, the employee called Citifinancial Auto (they actually answered her call!) and when I arrived to get my things, she told me that they had reposessed the car due to nonpayment.

I received no notice that they had stopped collecting the payments via Direct Debit nor did I give them my permission or agree to that arrangement. No other company with whom I have made Direct Debit arrangements has terminated the arrangement, so I know this is unusual.

I don't think it is a coincidence that all of this happened when I reached the 3-year mark for my loan.

Additionally, Citifinancial tried to file a claim for damages through my auto insurance company, saying that the entire front end of the car was destroyed. When I visited the tow yard 3 days after the repossession, the car was completely intact.

They still have not filed any paperwork with the DMV to claim ownership of the car and I continue to receive notices from the DMV regarding overdue registration.

So...the $11,000+ that I paid toward owning the vehicle is completely wasted, the repossession is on my credit record, I spent nearly $400 on a rental car, and I had to come up with cash to purchase a used vehicle because I live in an area with next to no public transportation.

I believe that Citifinancial Auto deliberately terminated our Direct Debit arrangement without notifying me so that they would not have to honor the nontraditional 5 year loan.

How are they allowed to get away with this and why don't consumers have an option to pursue dishonest businesses without spending thousands of dollars on an attorney?

The BBB is great, but there is not a thing they can do if the business refuses to negotiate with them, and in the case of most large corporations, that is exactly what they do. Large businesses know individual consumers can't afford to spend $5,000-20,000 to pursue something like this, so they simply refuse to play ball with the BBB.

Whatever you do, don't do business with Citifinancial Auto!
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spiderman2 on 08/11/2007:
I can't believe you didn't notice that your car payment wasn't coming out of your account!
moneybags on 08/13/2007:
The BBB is a VOLUNTARY organization and has NO LEGAL AUTHORITY to "force" any company to do anything.
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Harassing Creditor Calls
Posted by on
FLORIDA -- 2 months ago I received a call at my work from a collections person employed by Citifinancial Auto named Richard Morrow. He was calling in regards to my delinquent payment. I informed him that I am not allowed to receive calls at work regarding personal matters. I told him that I was happy to make payment arrangements and requested not to be contacted at work again. One month later, he called me at work again about another payment. I informed him a second time that I was not to have those calls at work. I reminded him that he was told the last time not to call me at work. I made payment arrangements and took care of that payment. My July payment was past due and on Monday my money order went out in the mail. I called Citifinancial Auto to tell them that I had made the payment and told them when to expect my August payment. Well this morning, Richard Morrow called me again. I was angry by this point because under FDCPA guidelines it is considered harassment for a creditor to continually call you at work after you have either verbally or in writing request that they not call you at work. I angrily told him that this is the third time I told him not to call me here. He said, "Well I'm really not concerned about that right now. I'm concerned about this payment". I told him that I already called to report I made a payment via money order. He questioned me and asked if I had proof of a money order number. I sure did and I gave it to him. After I got off the phone, I called back to get a mailing address to mail a complaint letter to his supervisor. Richard answered and refused to let me speak to his supervisor and put me on hold continually for over 30 minutes. I hung up and called back and he picked up the phone and put it down. I heard office noise going on in the backround but no one was on the other end of the phone. I am about to seek legal advice if I don't get the name and address of this supervisor within one week. Richard Morrow will be sorry he ever knew who I was because he'll be out of a job once I get ahold of his supervisor.
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D.B. on 08/20/2005:
"I was angry by this point because under FDCPA guidelines it is considered harassment for a creditor to continually call you at work after you have either verbally or in writing request that they not call you at work."....actually you are a little confused here. What the FDCPA does say about calling a debtor at work is from Section 805, Paragraph A, line 3:
"a debt collector may not communicate with a consumer in connection with the collection of any debt --3) at the consumer's place of employment if the debt collector knows or has reason to know that the consumer's employer prohibits the consumer from receiving such communication." The letter writer never indicated that it was against the employer's wishes to be called, it is her wish to not be called at work. Please be sure you know what you are talking about before you try to start sounding more legit by quoting "legal" things.
sweets on 08/20/2005:
If you have asked ANY one not to call you at work then BY LAW that have to remove your work number and never call it again!!!! contact your attny and the head office of the company as well as put it in writing just to cover your ass! If you lose your JOB because this company keeps calling you at work you could have one hell of a law sute on your hands as well as sueing the collector. Keep track of times and dates and give it to your attny.
Phe on 08/28/2005:
I imagine they've tried calling you at home, when you conveniently don't answer the phone. This is called getting on the wrong side of a collections agency, and they will pester you until you pay what you owe. Maybe, in the future, don't buy stuff you can't afford.
Tia2 on 07/30/2008:
I just received a call asking if this was Tia, I said yes. She asked if I knew so and so. I said no. She asked again saying it was a neighbor and I again said no. She said she lives 3 houses down from me. I said again I do not know her. She said thanks, goodbye. This woman at CitiFinancial got my name out of the phone book to call and harass me to collect from a neighbor I do not even know!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted on
Rating: 1/51
Citifinancial is full of [snip], they overcharge you with interest and when you call them back you they act like they can't find you in their system, but they don't have a problem taking your money. Don't ever get any type of loan from them. I would rather get a payday loan before I get a loan from them. I thank GOD I no longer have to deal with them ever again. Worst nightmare.
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trmn8r on 10/18/2012:
In what way specifically did they overcharge you with interest?

I can't imagine that it would ever be preferential to obtain a "payday loan" to a loan from a bank. That isn't possible, in my opinion. Payday loans have interest rates of HUNDREDS of percent, for example 390%. A payday loan is likely the absolute worse kind of loan, set aside borrowing from the mob and risking the ultimate late penalty.
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