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25 Reviews & Complaints

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City Furniture Sells Crap
Posted by Macbaloni on 08/04/2009
TAMARAC, FLORIDA -- Kevin Charles is defective. This furniture is dangerous. Staples are always poking me when I handle the furniture. My relatives almost fell threw one of the seats as there was no support holding the spring board and it collapsed only Staples held the springs in place. They don't stand behind there defective products nor will they examine the defects. The pillows zippers are breaking. The seams are showing stuffing. They cracked my floor tiles when they delivered it first two couches had to be redelivered because they came broken. The furniture was very expensive and the end result is you lose your money because I own a big pile of crap for 5,000.00 dollars. [snip] at tamarac is one rude woman who basically follows every other corp minded retard that blows off there customers that spend thousands of dollars with there company. Which the end result is instead of spending my money with city furniture I will never shop there again. It cost them nothing to fix the furniture and keep a customer.

Don't know how the corp machine thinks that blowing off your customers is a good way to keep biz going that's why they are all going under pooooorrrr customer service. Fix it for a hundred make a thousand later.
     
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Posted by Soaring Consumer on 2009-08-04:
It is their responsibility to stand behind the products that they sell to you. If the furniture is defective and dangerous, it has no business being in your home.

Since they won't fix the products, it is best to demand a refund, and if they refuse, unfortunately small claims court would be the way to go here. Pictures with timestamps and a copy of your receipt will prove your case.
Posted by Harli on 2011-01-23:
City Furniture DOES fix furniture that is damaged and/or defective..... then they put it back to their stock and re-sell it as new.
Posted by Margaret on 2012-04-06:
Have built a new house and was headed out to City Furniture to furnish every room, including mattress, pictures, mirrors, lamps. etc. They say one good referral is worth about $20,000 to a retailer in advertising. Here is proof -- Your report of how they handled your claim saved me a lot of headaches I'm sure, but your report cost them a lot more than it would have cost City Furniture to fix your couch....a lot more than they can imagine as I will report this to my other family members and friends who intend to buy furniture. Words like this spread like wildfire, and they had better realize it before the "gossip" eventually puts them out of business. YES -- Go to small claims court. I hope you win, as your story infuriates me. Their Corporate people probably just look at profit numbers, not realizing how their profits could be twice or more as much if they would give the attention needed to situations like yours. THANK YOU FOR SHARING YOUR EXPERIENCE!!! I WILL take my business elsewhere and spread the word about City Furniture....maybe even on my Facebook Page to protect my loved ones.
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The Worst!!
Posted by Terilee on 04/14/2011
MIAMI, FLORIDA -- Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00. They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble --- to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used. Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE !!!! Wish they had negative stars for this one...
     
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Posted by Alain on 2011-04-15:
I'm assuming you're in Florida from the location given so you can file a complaint about them at http://www.myfloridalegal.com or call 850-414-3300.
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HORRIBLE experience, messed up delivery
Posted by Saskiasdad on 11/03/2007
SUNRISE, FLORIDA -- I purchased $7,600 worth of furniture at City Furniture in Fort Lauderdale Sunrise and my problems started the moment I walked into the place. First of all, I had a liar salesperson who pushed and pushed for the sale. They promised the items in 3 days and it ended up that they knew all along that it take more like 1 month. The inventory on my Palm Court furniture was oversold..THEY KNEW THIS! Also, by the time I got the furniture, it was damaged badly and I was told it would be fixed only to get big attitude when I told them I paid for NEW and wanted new!!!! They finally delivered the new stuff (another day off work) and it was AGAIN damaged. The drivers were rude and ripped my screen door bringing in the items and gouged a wall.

NO call back and I'm STILL waiting for replacements. My salesperson never called me back until I acted like I was going to purchase more!!!! FIGURES... Avoid them like the plague.
     
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Posted by milkone_1 on 2012-02-11:
City Furniture RIPOFF !!! Don't buy there. Don't purchase from City Furniture... Once they have your MONEY,,,CUSTOMER SERVICE SUCKS!!! We purchaseda $2400,00 leather set and after 3 weeks where your head rest it was sagging and all wrinkled, Called City Funiture and they sent a rep out also the sofa was sitting so far back and there was a noise when you sat down in the loveseat , The rep came and said there wasn't enough stuffing and told us that the frame on the sofa and love seat was bent either in loading or delivery so we contacted City Furniture so see what to do and they said they would send out anoiher and we had to pay $150, 00 in restocking fees and had to be the same price ,,,no money back ,,,we were afraid to get the same thing ,,,we couldn't find any thing else they said sorry you have 2 days to pick out something else out. Money Hungry People, TERRIBLE PLACE TO BUY FURNITURE .....BEWARE OF CITY FURNITURE...Lets all contact Fox 4 in Your Corner ...By the way Savon warranties their leather for LIFE!!!
Posted by Boca guest on 2012-07-06:
I totally agree with all these reviews because it happened to me too at the Boca Raton location!!!!!!!! I never believed in good or bad reviews until I actually had a really bad experience with City Furniture.I should have read them before I stepped into that store.You guys are selling products that you don't even have AND YOUR SALES PEOPLE KNOW ABOUT THIS,THEY JUST PLAY STUPID JUST TO GET THE COMMISSION!!!!!!!!! HEY CORPORATE OF CITY FURNITURE DON'T YOU READ ALL THE REVIEWS ABOUT YOUR STORE!!!!! YOU CALL THIS CUSTOMER SERVICE,DON'T FORGET THAT WITHOUT US ( CUSTOMERS ) YOU WOULDN'T BE ABLE TO PAY YOUR BILLS SO STEP IT UP AND DO SOMETHING ABOUT THAT HORRIBLE SERVICE !!!!! FOUR DELIVERIES FOR ONE SECTIONAL COACH BECAUSE YOU GUYS DON'T KNOW WHAT YOU ARE DOING AND ONE PIECE WAS A BACK UP ORDER THAT I WAS SUPPOSE TO GET 2 WEEKS AFTER MY PURCHASE,NOW IT BECOME ONE MONTH AND A HALF,HOPING THEY WILL BRING ME THE RIGHT PIECE.I returned an armless chair and the salesman said that he will give me a refund for it ,two weeks later still no refund check in my mail box!!!!! You should have a new policy saying that customers will pay City Furniture in full when delivery is DONE with customer's satisfaction!!!!!!! Liars!!!!!!!!!!! I give you half a star!!!!!!! I'm done doing business with you!!!!!!!
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If I Knew Then What I Know Now I Would Never Shop There!
Posted by Miasmom21 on 04/24/2012
FLORIDA -- I purchased a leather sofa for my home in Florida. I also purchased the 3 year warranty. I was told this would cover any problem we had. The seat on the couch caved in after 4 months of use. A service person came and took pictures and did not sit on the couch. The service person told me up front that the company would not stand by the warranty. I was told that they would do nothing for me because this was due to wear. I've owned many couches and the seats never caved in. Imagine a $1000 couch is only expected to last 4 months!
     
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Posted by Anonymous on 2012-04-24:
It doesn't matter what you were told. What matters is what is written in the warranty. You can never rely on what you are verbally told, most sales people just want to make the sale. Thats why it's important to read the warranty before you buy it.
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I'm pissed
Posted by Kaki1969 on 12/03/2009
I have had a problem with a sofa that I purchased 1 year ago. I called someone out to look at it because one end of the sofa was leaning and they said "your floor is uneven". I was pissed, but let it go for now. A guy just came out to look at it again before my warranty expired, sat in the recliner part of the sofa and just because he could "recline" in the seat, he says there is nothing wrong with it. My complaint wasn't that the recliner didn't work, it was that the left side of the sofa was leaning, and it's VERY noticeable. Everyone that comes into the house notices it as I did the very first day it arrived at my house. I got nowhere except that I am PISSED. This was my first, and last experience with them, and will NEVER buy another thing from City Furniture...EVER!!! My cousin had a problem with them in the past, and my best friend had a problem with them in the past as well. I should have known better. If you choose to buy from them, GOOD LUCK, but one thing I can tell you is that the warranty was a waste of money!!
     
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Posted by karleebarlee on 2009-12-03:
if you noticed a problem when you first got the sofa, why did you wait a year before you reported it?
Posted by CSD on 2009-12-03:
Why did you not tell them to take it back if you noticed it the day it came?
Posted by concern client on 2011-05-24:
I bought a sofa an love seat a ago , within that yr i had to change the sofa twice because it was bursting at the sewing.they told me to get a new one of the same price or higher which i got one a higher price , they came an pick up the damage one with out dilivering my new ones an the delivery guy was so rude an the tear up the vynile in the living room .we had to call an call all day to get our funniture that day .
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City Furniture Worst Purchase Experience Ever
Posted by Jefferson92179 on 04/06/2014
MIAMI, FLORIDA -- City Furniture worst purchase experience ever.

On April 4 2014 I purchased a sofa at City Furniture in North Miami Beach, I scheduled to pick from it's warehouse in Tamarac. The following day when I was about to leave my apartment, I called the warehouse. I asked if I could pay to have the sofa delivered to parents house, instead of my apt and me picking up. The warehouse said that I would have to call my city representative that sold me the sofa for him to arrange it. I called my City Furniture representative who sold me the sofa. He explained to have the new address inserted in the system he would have to re-do the invoice with the new delivery address. And in the time that he redo a new invoice I could lose the sofa because the sofa would be in the system for another store to sell it. I said that's impossible that some one will be buying this sofa in the next two seconds. And what kind of old system software that you can add a new delivery address after a customer has paid in full.

None the less, I lost the sofa because there was a waiting list. A waiting list that the representative never mentioned. Because if there is a waiting list automatically when you void an invoice it goes to the first person in the waiting list. I would have never taken the chance in losing the sofa if there was a waiting list.

This is unbelievable. I paid for the sofa, the sofa was reserved for me at the warehouse. Because of an old software and a representative that can't inform the customer that you will lose the sofa a for a waiting list I end up losing the Sao that I already paid for. How about welcoming City Furniture to the 21st Century. This is not acceptable. The resold what I already had paid for.
     
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For City Furniture "The Client Is a Piece of Junk"
Posted by Miti44279 on 11/07/2013
MIAMI, FLORIDA -- I bought a part belonging to a sofa bed (the mattress) at $ 150.00. Because the original was broken along the seams, and the disastrous City Furniture warranty did not cover it.
For two months and 20 days my family waited for the mattress until we got tired and went to Ikea and bought a similar one that we started using.

Four days later, the mattress arrived to the Tamarac Warehouse and then to a truck for three days more when no one in City Furniture knew the location of the mattress (included Customer Services Phone, Tamarac Warehouse and the Cutler Ridge Store manager who was supposed to receive it at the end). When it finally appeared was in 88 St and 129 Ave store. Someone called me and told me to go to pick it up (I think was the manager of this store).

When I finish in my work I went to the store and I told him I did not want any more the mattress, and that I wanted to return it. He said I was to bring the receipt for cancel the order (Unfortunately, I did not take it with me). But then he suggested that I was to pick-up the mattress because otherwise he would be returning to the Tamarac Warehouse the next day.

I asked him if there was any problem to return it later and he said that if I went with the receipt and the mattress in the original package and labels to any store there would be no problem with the return.

The next day we went to the store located in Cutler Ridge Miami and speak with the manager called Jorge. This was the worst day of my life. This guy first said the refund had a charge of 10 % and we agreed. Then he called and spoke with another store manager to see “what could be done”. Then he said he could not accept it because the mattress had no refund.

We tried to get a good explanation because I have understood that before 90 days everything can be returned to the credit card if it has never been used and kept in the original packaging with labels and without the slightest damage and he said the City Furniture had a “tricky policy of no return”. I still do not know what it means.

I asked for a store credit to buy a recliner was worth about $ 599, but he neither acceded. Apparently $150 dollars are more important for this store than clients.

Anyway, after the complaints I made that the employee Jorge signed the receipt as proof “I do not accept the return” and I will try to make a claim on Consumer Financial Protection Bureau.

From now and the eternity I will take care personally to keep every person that I know out of this Store.
     
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Terrible. Furniture Was Used With Dirty Q-Tip Inside
Posted by Rayebowles on 06/26/2013
ESTERO, FLORIDA -- Worst experience ever. Bedroom set had used q-tip in it. Scratches all over it. Kitchen table was sent back twice. Delivery personnel were rude and rough. Please purchase elsewhere!!!!! If you must check everything very carefully with a bright light. If you do not own one, then please purchase one from Home Depot/Lowes. It will be worth it.

Do not hesitate to send furniture back. You are the consumer and you are buying new furniture; therefore, it SHOULD BE NEW!!!! Shop somewhere else!!! Shop somewhere else!!!!! Shop somewhere else!!!!!
     
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Bad Quality Furniture at City Furniture
Posted by Maria.dediego on 04/15/2013
I bought a bed at City Furniture and one week later it was broken. Called customer service and they were very rude. It is not normal that a bed is broken just one week later.....I want to return the bed as even if it gets repaired it will have the same problem again. The way the beds are built is not good....
     
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Furniture Delivery????
Posted by Jwjaquiss on 02/09/2013
All advertisement say "same day delivery - seven days a week". I was surprised when we purchased furniture and they indicated a two week delivery. Now they called and postponed for an additional three weeks. Based on all the reviews it appears we may never get our furniture! Very disappointed to date. Stay tuned...
     
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