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25 Reviews & Complaints

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City Furniture Sells Crap
Posted by Macbaloni on 08/04/2009
TAMARAC, FLORIDA -- Kevin Charles is defective. This furniture is dangerous. Staples are always poking me when I handle the furniture. My relatives almost fell threw one of the seats as there was no support holding the spring board and it collapsed only Staples held the springs in place. They don't stand behind there defective products nor will they examine the defects. The pillows zippers are breaking. The seams are showing stuffing. They cracked my floor tiles when they delivered it first two couches had to be redelivered because they came broken. The furniture was very expensive and the end result is you lose your money because I own a big pile of crap for 5,000.00 dollars. [snip] at tamarac is one rude woman who basically follows every other corp minded retard that blows off there customers that spend thousands of dollars with there company. Which the end result is instead of spending my money with city furniture I will never shop there again. It cost them nothing to fix the furniture and keep a customer.

Don't know how the corp machine thinks that blowing off your customers is a good way to keep biz going that's why they are all going under pooooorrrr customer service. Fix it for a hundred make a thousand later.

     
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Posted by Soaring Consumer on 2009-08-04:
It is their responsibility to stand behind the products that they sell to you. If the furniture is defective and dangerous, it has no business being in your home.

Since they won't fix the products, it is best to demand a refund, and if they refuse, unfortunately small claims court would be the way to go here. Pictures with timestamps and a copy of your receipt will prove your case.
Posted by Harli on 2011-01-23:
City Furniture DOES fix furniture that is damaged and/or defective..... then they put it back to their stock and re-sell it as new.
Posted by Margaret on 2012-04-06:
Have built a new house and was headed out to City Furniture to furnish every room, including mattress, pictures, mirrors, lamps. etc. They say one good referral is worth about $20,000 to a retailer in advertising. Here is proof -- Your report of how they handled your claim saved me a lot of headaches I'm sure, but your report cost them a lot more than it would have cost City Furniture to fix your couch....a lot more than they can imagine as I will report this to my other family members and friends who intend to buy furniture. Words like this spread like wildfire, and they had better realize it before the "gossip" eventually puts them out of business. YES -- Go to small claims court. I hope you win, as your story infuriates me. Their Corporate people probably just look at profit numbers, not realizing how their profits could be twice or more as much if they would give the attention needed to situations like yours. THANK YOU FOR SHARING YOUR EXPERIENCE!!! I WILL take my business elsewhere and spread the word about City Furniture....maybe even on my Facebook Page to protect my loved ones.
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City Furniture Worst Purchase Experience Ever
Posted by Jefferson92179 on 04/06/2014
MIAMI, FLORIDA -- City Furniture worst purchase experience ever.

On April 4 2014 I purchased a sofa at City Furniture in North Miami Beach, I scheduled to pick from it's warehouse in Tamarac. The following day when I was about to leave my apartment, I called the warehouse. I asked if I could pay to have the sofa delivered to parents house, instead of my apt and me picking up. The warehouse said that I would have to call my city representative that sold me the sofa for him to arrange it. I called my City Furniture representative who sold me the sofa. He explained to have the new address inserted in the system he would have to re-do the invoice with the new delivery address. And in the time that he redo a new invoice I could lose the sofa because the sofa would be in the system for another store to sell it. I said that's impossible that some one will be buying this sofa in the next two seconds. And what kind of old system software that you can add a new delivery address after a customer has paid in full.

None the less, I lost the sofa because there was a waiting list. A waiting list that the representative never mentioned. Because if there is a waiting list automatically when you void an invoice it goes to the first person in the waiting list. I would have never taken the chance in losing the sofa if there was a waiting list.

This is unbelievable. I paid for the sofa, the sofa was reserved for me at the warehouse. Because of an old software and a representative that can't inform the customer that you will lose the sofa a for a waiting list I end up losing the Sao that I already paid for. How about welcoming City Furniture to the 21st Century. This is not acceptable. The resold what I already had paid for.
     
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For City Furniture "The Client Is a Piece of Junk"
Posted by Miti44279 on 11/07/2013
MIAMI, FLORIDA -- I bought a part belonging to a sofa bed (the mattress) at $ 150.00. Because the original was broken along the seams, and the disastrous City Furniture warranty did not cover it.
For two months and 20 days my family waited for the mattress until we got tired and went to Ikea and bought a similar one that we started using.

Four days later, the mattress arrived to the Tamarac Warehouse and then to a truck for three days more when no one in City Furniture knew the location of the mattress (included Customer Services Phone, Tamarac Warehouse and the Cutler Ridge Store manager who was supposed to receive it at the end). When it finally appeared was in 88 St and 129 Ave store. Someone called me and told me to go to pick it up (I think was the manager of this store).

When I finish in my work I went to the store and I told him I did not want any more the mattress, and that I wanted to return it. He said I was to bring the receipt for cancel the order (Unfortunately, I did not take it with me). But then he suggested that I was to pick-up the mattress because otherwise he would be returning to the Tamarac Warehouse the next day.

I asked him if there was any problem to return it later and he said that if I went with the receipt and the mattress in the original package and labels to any store there would be no problem with the return.

The next day we went to the store located in Cutler Ridge Miami and speak with the manager called Jorge. This was the worst day of my life. This guy first said the refund had a charge of 10 % and we agreed. Then he called and spoke with another store manager to see “what could be done”. Then he said he could not accept it because the mattress had no refund.

We tried to get a good explanation because I have understood that before 90 days everything can be returned to the credit card if it has never been used and kept in the original packaging with labels and without the slightest damage and he said the City Furniture had a “tricky policy of no return”. I still do not know what it means.

I asked for a store credit to buy a recliner was worth about $ 599, but he neither acceded. Apparently $150 dollars are more important for this store than clients.

Anyway, after the complaints I made that the employee Jorge signed the receipt as proof “I do not accept the return” and I will try to make a claim on Consumer Financial Protection Bureau.

From now and the eternity I will take care personally to keep every person that I know out of this Store.
     
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Terrible. Furniture Was Used With Dirty Q-Tip Inside
Posted by Rayebowles on 06/26/2013
ESTERO, FLORIDA -- Worst experience ever. Bedroom set had used q-tip in it. Scratches all over it. Kitchen table was sent back twice. Delivery personnel were rude and rough. Please purchase elsewhere!!!!! If you must check everything very carefully with a bright light. If you do not own one, then please purchase one from Home Depot/Lowes. It will be worth it.

Do not hesitate to send furniture back. You are the consumer and you are buying new furniture; therefore, it SHOULD BE NEW!!!! Shop somewhere else!!! Shop somewhere else!!!!! Shop somewhere else!!!!!

     
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Bad Quality Furniture at City Furniture
Posted by Maria.dediego on 04/15/2013
I bought a bed at City Furniture and one week later it was broken. Called customer service and they were very rude. It is not normal that a bed is broken just one week later.....I want to return the bed as even if it gets repaired it will have the same problem again. The way the beds are built is not good....
     
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Furniture Delivery????
Posted by Jwjaquiss on 02/09/2013
All advertisement say "same day delivery - seven days a week". I was surprised when we purchased furniture and they indicated a two week delivery. Now they called and postponed for an additional three weeks. Based on all the reviews it appears we may never get our furniture! Very disappointed to date. Stay tuned...
     
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Garbage Furniture and Mislead You With This Extended Warranty
Posted by Rhastafarian55 on 01/21/2013
FLORIDA -- I don't know what the previous review was talking about. This place is buyer beware and AS IS. I purchased an off white table set and six chairs with the "EXTENDED WARRANTY" for 1500. Well, within two months my kid spilled chocolate milk on the table and no sooner did I grab the paper towel did the milk actually seep into the table. I called customer service because I was led to believe that any defect would be remedied or given a new piece. I had to send a picture of the table first and then wait two weeks for a lady to call and send some guy from a completely different company to come out.

He was a miserable severely obese guy who hated his life let alone the company he worked for. He flat out said they wouldn't cover this because they KNEW there is no protective coating on the wood table, only the stain so anything will stain it. I called customer service managers, sales managers, wrote letters and nothing. I looked up the owner and he seemed so charitable, PLEASE he they wouldn't even allow me to talk to him and he wouldn't respond to my certified letters.

I along with hundreds if not thousands of customers were misled to believe that this warranty would provide coverage for defects and it was false.

I filed complaints with BBB. I have subsequently stopped paying on the piece of crap City Furniture card and returned the shotty merchandise to their front door.

Unless you like throwing your money away, don't go here or at least know that everything is AS IS. If thats the case, go to Big Lots for the same junk or pay a little more and get a nice set with a decent warranty from a reputable furniture store. City furniture should be China furniture (smell their "so real leather" or their junky microfiber).
     
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Posted by ticia232 on 2013-01-21:
"He was a miserable severely obese guy who hated his life let alone the company he worked for" may I ask what that has do with this complaint? The rest of the complaint proves he told you the truth, so why insult the guy.
Saying, A guy who obviously doesn't like his employer's actions would be good enough.
He probably is tired of the contract that sends him out to calls like this when they (HIS EMPLOYER'S) know that there is nothing they can do because of the City furniture NOT doing what they require.
Posted by At Your Service on 2013-01-21:
I can appreciate what seems like a great deal of frustration but I have to tell you that I think you're going about your issue the wrong way.

It's agreed that the merchandise was not defective in any way. Your disagreement is with the extended warranty that you feel should cover the problem caused by your child's spilled milk. Okay, I can appreciate that. I would suggest getting a copy of this warranty as it would absolutely be offered in writing. The extended warranty will either cover accidental damage beyond normal use or it won't. What you ABSOLUTELY DO NOT WANT TO DO IS STOP PAYING FOR THE TRANSACTION, nor would have I dropped it off by their store. With respect, what you've done is considered, legally, abandonment. City Furniture has not accepted the merchandise back or agreed to stop billing. Because of this, in most states that I'm aware, City Furniture is not responsible for the merchandise. It is not their responsibility to store it or handle it in any way. They can actually donate it to anyone they wish and still hold you accountable for the price paid.

So then the question might be, how can a business force me to pay for a transaction on a charge card which I refuse to pay? Well, of course they could take the argument into a court. Because they're not some small company, they likely have a legal department which they can then file in an upper court from that of small claims. Unfortunately, this just about forces you to obtain and pay for an attorney to fight your side of the case and can just about guarantee you he/she would advise you in much the same way as this. If City receives a judgement in their favor, they can hold you responsible for all their legal costs in addition to the cost of the furniture. In addition, they will likely be able to add applicable interest.

They might also have the ability to obtain legal and binding arbitration. This is less expensive and something you may have signed an agreement to when you opened the charge account. I'd refer to your agreement for the details.

The final and rather common approach is the simplicity of using the credit rating system and the three main credit bureaus. They will likely report the debt. Very few people within this country will go any lengthy period without having to reference their credit rating and reports in some way. It's become more common than ever. It is used, of course, when buying or refinancing a home, buying a car or just wanting to open an everyday line of credit as you've done with them. It's also used with all of your major credit cards and is even used, in many cases, when one may apply for a job.

In all seriousness, your credit report is of great importance and should not be taken lightly. It is a direct reflection of you. With a worse credit rating, you will absolutely receive notice that any credit cards you currently hold will be going up in interest, being charged extra fees or might simply be dropped. This is because you now show extra risk to the lenders and they require greater income from that risk, if they're willing to accept it at all.

Look, all the difficulty from a bad credit report doesn't surface right away -- and they, frankly, don't have to. As time continues, you'll run into many of the issues that I've listed and finally have to deal with. As the results of a negative report continues to plague you and, in turn, your family, you're almost forced to deal with the debt. AND THEN THEY REALLY HAVE YOU! Because this $1500 debt is no longer a $1500 debt; it's grown -- massively. Lenders know what they're doing and in-store financing is not cheap. You've likely agreed to an interest rate of over 20%. Oh, the purchase was suppose to be interest free for a period of time, BUT ONLY IF YOU'VE MADE EACH PAYMENT IN FULL AND ON TIME. Now you owe the interest, along with the principal AND ANY LATE FEES THEY CAN TACK ON. And if you don't pay it then, it'll continue to grow and haunt you until you do.

This really is not intended to be negative, but I deal with this sort of issue in a round about way with my job. This is intended to be honest and very straight forward -- PAY THE DEBT!

If you're able to retrieve the furniture still, I'd do it as you'll at least have something to show for your money. Have a professional fix the stain and seal the wood this time. If you really do believe this warranty should cover the repair, you can take the step to file in court -- much better you then them.

Truthfully, all my best and please let us know how things progress.
Posted by Alain on 2013-01-21:
If a store has furniture that needs an extended warranty, I go to different store. I regard furniture warranties as an indication that the manufacturer and/or store expects defects in their product. Thanks for the review. It doesn't sound like City Furniture is a place I'd want to shop at.
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Horrible Quality
Posted by Gigtdd on 11/14/2012
MIAMI, FLORIDA -- After 4 months of having the sectional it fell apart in two different areas. The spring broke in one of the seats and the chase split into two. I have no children and a 7 pound dog, its not like there is any one jumping on my furniture!! This couch was supposed to last me for years. Customer Service does not care!!! I have spoke to them several times and they just sent a service man to fix the spring. While the sectional was taken apart I got a chance to see the quality of the furniture from underneath, NO WONDER!!! They put the wood together with the cheapest wood they could find and stapled the wood together!! HORRIBLE QUALITY!!! DO NOT BUY THIS FURNITURE!! IT WILL FALL APART!!

     
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Poor quality furniture
Posted by Eclipsers037 on 10/12/2012
PEMBROKE PINES, FLORIDA -- We purchased a bedroom set for $2500 and within 1 month it broke.
The lip or siderail of the bed and one of the legs is broken. They sent
A tech that we paid $45 and he wanted the money upfront without doing any work.
The tech determined that the bed broke because it was not set up correctly by the
Delivery guys and that he needed new pieces to fix the bed. They charge an extra fee
Of $60 to fix it even though its not our fault it wasn't set up correct. This is the truth.
Dave yourself the trouble. These people don't care about their customers, customer
Service is awful!
     
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Liars and Bad Customer Service
Posted by Fdarvish5 on 08/19/2012
SAWGRASS MILLS, FLORIDA -- We spent $7750.00 which included a dining table, 8 chairs, coffee table, 2 console tables, server, couch and 2 leather chairs for our formal living and dining room. Not all products were available right away.

They delivered the server damaged. The couch, I was not happy with in the store, the sales person whom was also the general manager, encouraged us to take it home and see. "If you do not like it, you can always exchange it, he said". He failed to mention that we only had 48 hours after delivery to make a decision, he never mentioned that the exchange would be only for something available in the showroom and he failed to mention that returning the couch involved a charge. He wrapped my receipt inside a cover that contained the store policy and failed to mention what that cover was for.

3 days after we received the couch, I told my husband, I wanna throw up every time I see this couch, lets return it. He said may be it will look nicer when the other pieces arrive. Thinking that we had a 30 day window to returnd we held off on the Sofa. I could no longer wait after 3 weeks. I called City Furniture to discover that we were not allowed to exchange the couch. It has been more than a month and we still do not have a response regarding the broken server they delivered to us. They keep giving us the run around.

I would never, ever shop at City Furniture again. In fact I am posting this on my Face Book so that my Facebook friends know what a crook the employees of City Furniture are. There are so many Furniture stores out there, why should anyone buy from a company where customer service is not their first proiority. We cancelled the remainder of our order which was supposed to be delivered. For a $600 couch City Furniture risked $7000 customer whom will never trust them.
     
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Posted by trmn8r on 2012-08-19:
It is vital when making a large purchase, or one involving large, heavy items, to find out what the return policy is. It sounds like the store rep didn't misinform you, but failed to notify you of all the policies - that is not unusual - I can't remember the last time a sales rep at a store spelled out all the returns policies.

I'm sorry this happened to you - furniture purchases are stressful enough as it is. As for the delay in items, yes, it can take weeks and sometimes months for pieces of furniture that aren't in stock. Good luck with whatever company you end up with.l
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