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Buyer Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I was shopping for dining tables and saw a dining table in their showroom. After giving it some thought, I decided to go with this Company's product and bought it online. It was delivered on time and after being assembled, I was told by customer service to get in touch with them within 1-3 days if there was anything wrong with it.

I immediately got in touch with them 2 hours after receiving it as when I looked under the table, there was a big chip on the base and scuff marks under the tabletop. I sent pics of the damage to their online customer service to file a claim. I was told they're gonna send a replacement on the next weekend, December 23, Saturday, delivery day, comes around and received a call 2 hours before estimated/expected time that item was on back order and they couldn't deliver it that day.

Got in touch with customer service and was told I won't be able to exchange it with a different table, if I return it then I will be charged a restocking fee and also if I am willing to keep the table as is and they'll give me discount points. I declined the discount points because I was willing to purchase this new $1000 table and with the expectation that it doesn't come damaged. If I was looking for a discounted table with some damages, I would have opted to purchase at the clearance section or OfferUp, at least I know what my expectations would be. I wanted them to replace it with a new one. Customer service gave me a new delivery date for Dec 30.

Now here we are, and the same thing happened as the last time. This time I am livid! I called customer service again and the table top is back ordered till Feb 2024! Customer service couldn't answer some of my questions and they're just giving me the run around. Once I got off the phone with them, I gave American Express a call to file a claim and dispute the charge on my credit card. Now it's going to be on their hands and hopefully they'll resolve it within 2 weeks. Lesson learned for sure! Never buy at City Furniture! I couldn't warn you enough. You'll only get frustrated and stressed out!

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Buyer Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- DO NOT BUY FROM THIS COMPANY!!!! My order was 1 year ago (2/13/23) It has been a nightmare since. For an entire year I was promised the bed that goes with my set. They left a huge box in my bedroom which contains half a bed! Finally after back ordered promises for 10 months they now said the rest of bed was discontinued… I can't even tell you the hours, days, weeks, and months I have spoken to their customer service, their managers, their supervisors… and I sit here now at the final straw! Lots of promises but NO ACTUAL HELP.

This box is suppose to be picked up today (just to give you an idea…. It is 8 feet long and weighs about 100 lbs) Unmovable!!! As I explained to City Furniture my 90 year old mom recovering from back surgery and leg surgery is coming home this week with a walker and this box is a hazard for her! God forbid she trips over this half of bed box!!! So I was promised it would be picked up today!!

I just got off the phone with a supervisor and was told that this box will not be picked up today! I really do not understand how this company is still in business! Please do yourself a favor, go elsewhere for your furniture needs. To give you an idea…. One full year I've gotten apologies….broken Promises…. And terrible service and here I am one year almost to the day sitting with an incomplete set and a half of bed which I am so worried about my mom falling over with the same non customer service as the day they delivered it!

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Warranty Is SCAM
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMARAC, FLORIDA -- I invested $10,000 and opted for the warranty. However, a year later when I attempted to make a claim, it was denied on the grounds that the issue was not covered. Overall, my experience has been disappointing, and I strongly advise against choosing this option and spending your money, as it does not prove to be worthwhile. The 1-3 year plan warranty appears to be a scam, so exercise caution and explore other alternatives.

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Disappointing, Liars, Frauds, TERRIBLE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOCA RATON, FLORIDA -- After signing to finance a sleeper sectional that was promised to come with a mattress (a very important topic discussed during my sale), delivery day came with NO MATTRESS. City Furniture told me they could not help me, they made an honest mistake and I had to spend $150 more dollars to get one. WHO BUYS A SLEEPER SOFA WITHOUT A MATTRESS?? I would not have chose this set without a mattress!!! I financed almost $4000 and they scammed me and I'm locked in without all the pieces promised. Terrible customer service, LIARS, frauds and I will continue to tell this story and NEVER purchase from them again!!! Awful business, be warned. Don't be stupid and buy from them. The stories are very true, they are a disgrace! I give ZERO STARS!!!!

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City Furniture is the worst place in the world to buy furniture. NEVER BUY from this chain of stores
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- City Furniture is the worst place in the world to buy furniture. NEVER BUY from this chain of stores. Months ago I bought a nightstand to complete the bedroom set with another table that was missing and they told me that in 6 weeks I will receive it. The table did not arrive, I decided to call them and they told me that it will arrive in November (4 months after placing the order), the month of November passed and The table did not arrive. I call again and they tell me that it will arrive on December 9, well I thought it would finally arrive. I receive a text message stating that the delivery will be made on December 9, we received a call from the delivery transport saying that in 20 minutes they would make the delivery and the delivery never arrived.

They communicate with me saying that there was an error and that the product would not arrive until February 20, 2022, you can imagine the displeasure and the bad moment. I called customer service to tell them that I would like my money back, they said no, we would have to re-select another nightstand they had, I said no, because that table is part of a bedroom set. That He already has a table. and I don't want a different one. Anyway, I can only say that this is the worst company I have ever bought furniture with, I definitely recommend that you stay away from City Furniture. I hope someone from City Furniture reads and cares about the poor service they provide.

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After they get your money they no longer care about you.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANFORD, FLORIDA -- The most accurate thing I have read about this company is "Worst customer service in our country". Once the sale is made they do not care about you at all. They schedule deliveries for things they don't even have in stock! The night before they give you a 3 hour time frame and let you rearrange your whole day to make it happen, and then cancel the morning of as if your time does not matter at all.

My one outstanding piece of furniture now has an expected in stock date of 12/24/21, and unfortunately since it matches my set I can't just cancel it and buy something else. When I cancelled a delivery on another item, my sales representative said she "forgot" to complete my refund when I called back two weeks later to check on the status of it. It's now been 3 weeks and counting... Run to another furniture store as fast as you can!

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The Worst Purchase I Ever Made
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- It's been the worst experience with a store since I arrived in the United States a year and a half ago. Besides being late delivered the sofas and tables with various defects, I called customer service and they saw the problem only in a week and a half. I don't recommend this store to anyone.

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Terrible Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WELLINGTON, FL -- I spoke to someone about my couch being broken. The guy came out and deemed the couch abused. I moved into a brand new house 7 months ago and bought a new couch. How can anyone abuse a couch?!?! I only have 1 other person who lives in the house. And we're barely in the living room using the couch. It was poor quality to begin with. I asked to speak with a supervisor. She said there was no one else to speak to. This is fraud!

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TERRIBLE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I am really disappointed. I received my dining room without the tools and screws to assemble the table. I called customer service, and they are going to send me the screws until January 15, it means I don't have my dining room for 1 month. I have a big unarmed table on the floor, and I don't have a table to eat for Christmas dinner and New year. This is incredible, I am very upset with this company.
DON'T PURCHASE IN CITY FURNITURE.

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Inferior quality "Stressless" style recliner for 600.00 broke in 2 months
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JENSEN BEACH, FLORIDA -- I bought my 81-year-old, 148 lb. father a recliner for his bedroom. We were very pleased with the look and the comfort of the chair. My dad really enjoyed it. The problem arose just two months later when the bottom seat collapsed and the seat dropped down and my father now sits on the lower support bar of the chair.

I called customer service and they requested three photos. I sent the photos that obviously show the problem. They are charging 50.00 for a technician to diagnose problem and another 59.00 when they determine what the fix is. POOR Quality. I recommend spending more for quality up front and spare yourself the aggravation of dealing with inferior junk. It looks nice but is JUNK. City Furniture needs to stand behind their product. Steer clear!!!

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City Furniture Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 49 ratings and
63 reviews & complaints.
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