JENSEN BEACH, FLORIDA -- I bought my 81-year-old, 148 lb. father a recliner for his bedroom. We were very pleased with the look and the comfort of the chair. My dad really enjoyed it. The problem arose just two months later when the bottom seat collapsed and the seat dropped down and my father now sits on the lower support bar of the chair.
I called customer service and they requested three photos. I sent the photos that obviously show the problem. They are charging 50.00 for a technician to diagnose problem and another 59.00 when they determine what the fix is. POOR Quality. I recommend spending more for quality up front and spare yourself the aggravation of dealing with inferior junk. It looks nice but is JUNK. City Furniture needs to stand behind their product. Steer clear!!!
THE VILLAGES, FLORIDA -- We purchased a beautiful, red with white stitching reclining chair. A year after purchase we saw red, tiny pieces on our clothing and the floor, here the so-called leather came off the under fabric. I called the store and they told me to call the warranty service. The message I received from them was what did I expect from "that" store. He then went on to tell me my $500.00 chair was junk. I did not expect all leather for that amount but none of the chair arms or back were even Naugahyde but all plastic... Listen to these reviews. Stay out of that store. They are jerks and liars.
THE VILLAGES, FLORIDA -- Worst buying experience of my life!! I live in The Villages, Fl and recently purchased a six piece leather sectional from this company. Was talked into buying the 3 year in home service agreement also. Their rationale was that if ANYTHING went wrong within 3 years I would be fully covered for repair or replacement - my complete satisfaction was their goal (insert laughter here).
After it was delivered and assembled I noticed that 4 of the six pieces were not uniform. One recliner was two inches lower than the rest, one piece had very noticeable crooked stitching, another had a crooked upper cushion, and one back piece was stuffed so that looked like a pointed bra not a rounded cushion.
I called their customer "NO" service and a service tech appointment was set. They arrived, fluffed a few cushions and promptly said that nothing else could be done and left. After emailing customer "NO" service several times with no response I called and was told my issues were preference items and that was it. I asked the lady if she thought it was my 'preference' to have crooked stitching, sagging seat backs, and incorrectly stuffed furniture. The response was noncommittal. Basically I was told that there was no recourse - end of story.
After my experience I went online to research this company and was stunned to read the hundreds of negative reviews. My bad for not checking ahead of time. They absolutely do not seem to care. I have never encountered this type of stonewalling before. They will take your calls and wear you out saying no, no, no ad nauseam.
If anything, I have learned to check the online reviews of any company that I plan to make a major purchase from in the future. One positive note - I called my original sales person and requested a refund of the $315 service agreement charge. They complied after hearing of my experience with corporate. The sales person did not seem surprised at how I was treated.
TAMARAC, FLORIDA -- City Furniture is the WORST stores for Customer Service. I even spoke to the CEO's Secretary, Gretchen, who is also a nasty woman. Long story short, we bought a dining room table and 6 chairs. Delivery day, only table and 4 chairs were delivered. We asked the driver, where are the 2 other chairs, the delivery people say, "We don't know, our order says 4 chairs". So we pull our receipt out and shows we paid for 6. The delivery people call Customer Service, they explain to them what is going on. CS asks to speak with us, we are on speaker, CS does not know this. As soon as we say hello, CS starts blaming the delivery people, now they are pissed of.
Now CS and the delivery people are fighting in our home. Then they want us to schedule another day, 9:00 am to 7:00PM. This is after we have already waited all day for this first delivery. We go back and forth and nothing. I call the office of the CEO first time leave a message for this Gretchen, 2 days no return call. I call the 3rd day and she picks up. I ask her did you get my message, she states yes, she is writing to a manager to let them know about my issues. She then asks me in a nasty tone, what is it that you want? I said did you not listen to the voice mail, you just said you were sending a message. Back and forth we go, she is just one nasty **.
We will NEVER walk into a City Furniture again, I have told all of our friends, family, co-workers to please don't shop there. The only way to have any effect of these assholes is to hit them in their wallets, where it counts. City Furniture, I hope you go broke and close your doors. Worst Customer Service is South Florida, and that's saying something if you live here and know what I am talking about.
MIAMI, FLORIDA -- If I could give no stars, I would! The delivery guys stepped all over the very rug they were delivering. When I pointed out a stain on a chair they delivered, they got very hostile and didn't want to take it back until I demanded they take it out of my home. They promised pillows with some of the furniture that was not delivered, the "manager" made promises to deliver it but never did. When they called to replace the chair that was stained, they changed the delivery time, without any prior notice, to a time I couldn't be home so they charged me $99.00 ($20 more than the value of the chair). I can't get a manager on the phone to talk to me about the pillows nor the chair.
Now I'm without pillows or a chair that were paid for and there is no recourse for me but to dispute it with my credit card company. FYI, the supposed sales manager was Derrick and the store manager who wouldn't take my call nor responsibility was Guy.
PEMBROKE PINES, FLORIDA -- My son purchased a couch and matching chair at City Furniture. After the second day, we discovered that the arms of both pieces of furniture were collapsing. We found out that the arms were constructed of cardboard and thin padding as the repair representative did his best to fix the arms but after a few hours, deemed them irreparable. As a result, we then requested our money back and were refused by every supervisor in the corporate office.
We do feel strongly that this is just not right and the present policy of "under no conditions will there be a refund" does not represent good and just business practices for the consumer. Simply stated, it just is not a fair call in this situation; It is a shame that the company does not stand behind its product.
CUTLER BAY, FLORIDA -- I purchased a couch and two chairs for $3,500 and after delivery they were found to be infested with termites. I also purchased the extended replacement warranty. Customer service had me email photos of the 25 to 30 termites we found alive in and on the furniture. Customer service told me that termites were not covered by any warranty.
Despite numerous calls, I have yet to receive a call back, 9 days. The salesman and store manager take no responsibility for the damaged furniture. Basically this operation takes no responsibility for the quality of the furniture they sell and then does not honor the warranties they also sell. Avoid this furniture chain and spend your funds with honorable operations have customer service as one of their business practices
MIAMI, FLORIDA -- The absolute worst customer service I have ever had to deal with!! Do not buy any furniture here ever. Do not pay extra for the warranty because they will send three older ladies over your house who have no idea how to fix anything. They will take one look at your furniture and say "There is nothing we can do. Have a good day."
If you call and talk to any customer service representative they will say "There is nothing we can do. Have a great day." I have a handle in the middle part of the couch so that part can recline. The handle sticks out so if you sit on it the handle goes where the sun don't shine. An obvious safety hazard especially for kids. They told me "just don't sit there."
So basically don't sit or lay on that area of the couch and "That's the way it's made. Have a good day. If someone gets hurt call us and we'll send a tech." So again, do not waste your time with this company, the worst customer service you will ever find. Pass the word that City Furniture is a rip off. They are scam artist with a smile. They will take your money and deliver crap.
TAMARAC, FLORIDA -- We purchased over 6 thousand dollars worth of furniture only to receive a defective sofa. We contacted them and they setup a service call for the sofa. The service call resulted in a recommendation of exchange. We scheduled an appointment for exchange only to be stood up after waiting the entire day for them. I called customer service and setup a 2nd date for exchange. The issue is we live in a condo with restrictions for delivery. We have stated this from the beginning. They say they respect this but they either don't show up or they show up late.
I'm now sitting here waiting again for the delivery people. We had a block time of 9-12. It's almost 5 pm. I have been on the phone with them all day trying to figure this out only to be lied to. Please don't buy from City Furniture. I promise you'll regret it.
NORTH MIAMI BEACH, FLORIDA -- Manager G. & sales Rep I.R. in N. Miami Beach are Liars and will lie some more to cover their lies. Lied about product features, lied about picking up furniture, lied about return policy. Delivery personnel was asked not to drop off furniture but they left furniture anyway. Worst furniture store I have ever encountered. Also worst shopping experience of my life.