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Terrible Customer Service and Sales Tactics
By -

6701 N HIATUS ROAD, FLORIDA -- We went to City Furniture on Aug 28, 2010. We were interested in the Drake Bedroom Set. We spoke with Mr. ** who was our Sales Rep. We were very specific that we wanted the same color of the bedroom set that was on the floor display. It was a light brown color set. When the furniture arrived the Delivery People were very nice. Not only did we receive the wrong color bedroom set (it was very dark brown) but City Furniture warehouse set the wrong bed-rails. We had to wait 6 hours for them to deliver the bedroom set. And then they were still 15 min late after we waited.

We never received a call from the delivery drivers, a call that was supposed to be several hours ahead of delivery that day. We had to call City Furniture ourselves to see what is happening to our delivery. When they finally arrived and told us that they had the wrong bed-rails they said that they would have to contact the company to see if they have the correct bed-rails and when they could be delivered. Now we had to pay $100 for delivery that was late and that did not contain the correct bed-rails. So our wrong color bedroom set could not be set up that night.

Being very upset, we contacted the customer service and also the sales representative The Sales Rep never returned our call that night. Customer service stated that they would see if they have the rails and contact us. The next day, we never got contacted from City Furniture's customer service. We call them at 10 am and spoke with someone name **. He was very mean and nasty and had a bad attitude. He stated that we should have never signed for the bedroom set and that now we have to keep it or pay an additional $169 for pick up and restocking. He did not care if the color was wrong.

He stated that it's the lighting at City Furniture that distorts the correct color of the bedroom sets. We were not aware of this. This should have been told to us in the beginning. With so many businesses suffering from a lack of sales, we thought that City Furniture would work hard to satisfy their customers to retain them. ** from customer service did not care to hear what we had to say and would not help to take care of the matter. I will let as many people know about how we were treated at City Furniture and that they should think twice before they buy from them. Their customer service is terrible and they should improve on their delivery and set up policies.

If the furniture arrives and after set up, there is a major problem, especially after they made a mistake. They should work hard to retain the customer and see if they can simply pick up the furniture and deliver something else that the customer wants better.

I will also report this to the Better Business Bureau. Everyone should know that City Furniture does not care about this customer and should be avoided. Their customer service is not good at all and their sales tactics are very shady. We wanted to buy other pieces of furniture before this terrible problem happen. We know a lot of people in the area that come by and we will make sure that they know how bad the service is at City Furniture.

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Bad.... Just All Bad....
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT LAUDERDALE, FLORIDA -- STOP... Whatever you do don't buy anything from this company... Read all the reviews... They don't care about customer service. The "head" of customer services does not even call you back. She's too GOOD to talk to clients.... Still waiting after they took my money for them to deliver a clean couch on time. 4 weeks 3 LATE deliverers (one of them at 1:12 am) and yet still not right.

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Terrible. Furniture Was Used With Dirty Q-Tip Inside
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ESTERO, FLORIDA -- Worst experience ever. Bedroom set had used q-tip in it. Scratches all over it. Kitchen table was sent back twice. Delivery personnel were rude and rough. Please purchase elsewhere!!! If you must check everything very carefully with a bright light. If you do not own one, then please purchase one from Home Depot/Lowe's. It will be worth it. Do not hesitate to send furniture back. You are the consumer and you are buying new furniture; therefore, it SHOULD BE NEW!!! Shop somewhere else!!! Shop somewhere else!!! Shop somewhere else!!!

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Bad Quality Furniture at City Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I bought a bed at City Furniture and one week later it was broken. Called customer service and they were very rude. It is not normal that a bed is broken just one week later... I want to return the bed as even if it gets repaired it will have the same problem again. The way the beds are built is not good...

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Furniture Delivery???
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FORT MYERS, FLORIDA -- All advertisement say "same day delivery - seven days a week". I was surprised when we purchased furniture and they indicated a two week delivery. Now they called and postponed for an additional three weeks. Based on all the reviews it appears we may never get our furniture! Very disappointed to date. Stay tuned...

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Garbage Furniture and Mislead You With This Extended Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I don't know what the previous review was talking about. This place is buyer beware and AS IS. I purchased an off white table set and six chairs with the "EXTENDED WARRANTY" for 1500. Well, within two months my kid spilled chocolate milk on the table and no sooner did I grab the paper towel did the milk actually seep into the table. I called customer service because I was led to believe that any defect would be remedied or given a new piece. I had to send a picture of the table first and then wait two weeks for a lady to call and send some guy from a completely different company to come out.

He was a miserable severely obese guy who hated his life let alone the company he worked for. He flat out said they wouldn't cover this because they KNEW there is no protective coating on the wood table, only the stain so anything will stain it. I called customer service managers, sales managers, wrote letters and nothing. I looked up the owner and he seemed so charitable, PLEASE they wouldn't even allow me to talk to him and he wouldn't respond to my certified letters.

I along with hundreds if not thousands of customers were misled to believe that this warranty would provide coverage for defects and it was false. I filed complaints with BBB. I have subsequently stopped paying on the piece of crap City Furniture card and returned the shotty merchandise to their front door.

Unless you like throwing your money away, don't go here or at least know that everything is AS IS. If that's the case, go to Big Lots for the same junk or pay a little more and get a nice set with a decent warranty from a reputable furniture store. City Furniture should be China furniture (smell their "so real leather" or their junky microfiber).

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Liars and Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAWGRASS MILLS, FLORIDA -- We spent $7750.00 which included a dining table, 8 chairs, coffee table, 2 console tables, server, couch and 2 leather chairs for our formal living and dining room. Not all products were available right away.

They delivered the server damaged. The couch, I was not happy within the store, the sales person who was also the general manager, encouraged us to take it home and see. "If you do not like it, you can always exchange it, he said". He failed to mention that we only had 48 hours after delivery to make a decision. He never mentioned that the exchange would be only for something available in the showroom and he failed to mention that returning the couch involved a charge. He wrapped my receipt inside a cover that contained the store policy and failed to mention what that cover was for.

3 days after we received the couch, I told my husband, "I want to throw up every time I see this couch, let's return it." He said "maybe it will look nicer when the other pieces arrive." Thinking that we had a 30 day window to returned we held off on the Sofa. I could no longer wait after 3 weeks. I called City Furniture to discover that we were not allowed to exchange the couch. It has been more than a month and we still do not have a response regarding the broken server they delivered to us. They keep giving us the runaround.

I would never, ever shop at City Furniture again. In fact I am posting this on my Facebook so that my Facebook friends know what a crook the employees of City Furniture are. There are so many Furniture stores out there, why should anyone buy from a company where customer service is not their first priority. We cancelled the remainder of our order which was supposed to be delivered. For a $600 couch City Furniture risked $7000 customer whom will never trust them.

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Complaint About Product Quality and Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAWGRASS MILLS, FLORIDA -- I bought a bed from Ashley/City Furniture and to sell the product they were willing to deliver the next day and convinced me that I should buy a three year warranty in case anything happened my bed would be replaced immediately. Less than 2 week later the mattress fell because the base was not installed properly. ** the sales lady said I had to deal directly with customer service and was not helpful and it has been 9 days and the problem is still not solved.

The customer service representative whose name is ** (he is not allowed to give his last name) was absolutely rude and almost disrespectful. They write a contract were the product cannot be return but they make the whole experience terrible. I would never buy anything from City Furniture again and will tell everybody I know they should go anywhere else. In Florida we have many choices and any other would be better.

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If I Knew Then What I Know Now I Would Never Shop There!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I purchased a leather sofa for my home in Florida. I also purchased the 3 year warranty. I was told this would cover any problem we had. The seat on the couch caved in after 4 months of use. A service person came and took pictures and did not sit on the couch. The service person told me up front that the company would not stand by the warranty. I was told that they would do nothing for me because this was due to wear. I've owned many couches and the seats never caved in. Imagine a $1000 couch is only expected to last 4 months!

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The Worst!!
By -

MIAMI, FLORIDA -- Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00 PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00.

They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used.

Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE!!! Wish they had negative stars for this one...

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City Furniture Rating:
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1.1 out of 5, based on 20 ratings and
34 reviews & complaints.
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