TAMARAC, FLORIDA -- They schedule my time frame delivery and they got here 3 hours after the time frame has already expire, I was patient and I finally understood that was out of the driver's control. They take out my furniture and the pieces are wrong, different color from what I purchased. I asked for my new delivery with the correct furniture, to be schedule next day in the morning and they said NO, that I would have to wait until they have availability for the delivery. I have already paid for my furniture, I waited patiently for them to get here and they make a mistake and I pay for it!!! That's not right! Customer service people was very disrespectful and mean over the phone.
TAMARAC, FLORIDA -- HORRIBLE! I purchased a very expensive table, 8 chairs and a buffet from this company. The first table had been dropped on its end. They wouldn't replace it at first and had a company come out and "repair" it. Finally after many calls, they replaced the table. Within a couple of months the second table starting cracking on the top surface. They refuse to do anything about this. I spent over $3,500 on this set and they don't stand behind their products. NEVER will I purchase from City Furniture again!
6701 N HIATUS ROAD, FLORIDA -- We went to City Furniture on Aug 28, 2010. We were interested in the Drake Bedroom Set. We spoke with Mr. ** who was our Sales Rep. We were very specific that we wanted the same color of the bedroom set that was on the floor display. It was a light brown color set. When the furniture arrived the Delivery People were very nice. Not only did we receive the wrong color bedroom set (it was very dark brown) but City Furniture warehouse set the wrong bed-rails. We had to wait 6 hours for them to deliver the bedroom set. And then they were still 15 min late after we waited.
We never received a call from the delivery drivers, a call that was supposed to be several hours ahead of delivery that day. We had to call City Furniture ourselves to see what is happening to our delivery. When they finally arrived and told us that they had the wrong bed-rails they said that they would have to contact the company to see if they have the correct bed-rails and when they could be delivered. Now we had to pay $100 for delivery that was late and that did not contain the correct bed-rails. So our wrong color bedroom set could not be set up that night.
Being very upset, we contacted the customer service and also the sales representative The Sales Rep never returned our call that night. Customer service stated that they would see if they have the rails and contact us. The next day, we never got contacted from City Furniture's customer service. We call them at 10 am and spoke with someone name **. He was very mean and nasty and had a bad attitude. He stated that we should have never signed for the bedroom set and that now we have to keep it or pay an additional $169 for pick up and restocking. He did not care if the color was wrong.
He stated that it's the lighting at City Furniture that distorts the correct color of the bedroom sets. We were not aware of this. This should have been told to us in the beginning. With so many businesses suffering from a lack of sales, we thought that City Furniture would work hard to satisfy their customers to retain them. ** from customer service did not care to hear what we had to say and would not help to take care of the matter. I will let as many people know about how we were treated at City Furniture and that they should think twice before they buy from them. Their customer service is terrible and they should improve on their delivery and set up policies.
If the furniture arrives and after set up, there is a major problem, especially after they made a mistake. They should work hard to retain the customer and see if they can simply pick up the furniture and deliver something else that the customer wants better.
I will also report this to the Better Business Bureau. Everyone should know that City Furniture does not care about this customer and should be avoided. Their customer service is not good at all and their sales tactics are very shady. We wanted to buy other pieces of furniture before this terrible problem happen. We know a lot of people in the area that come by and we will make sure that they know how bad the service is at City Furniture.
FT LAUDERDALE, FLORIDA -- STOP... Whatever you do don't buy anything from this company... Read all the reviews... They don't care about customer service. The "head" of customer services does not even call you back. She's too GOOD to talk to clients.... Still waiting after they took my money for them to deliver a clean couch on time. 4 weeks 3 LATE deliverers (one of them at 1:12 am) and yet still not right.
FLORIDA -- I don't know what the previous review was talking about. This place is buyer beware and AS IS. I purchased an off white table set and six chairs with the "EXTENDED WARRANTY" for 1500. Well, within two months my kid spilled chocolate milk on the table and no sooner did I grab the paper towel did the milk actually seep into the table. I called customer service because I was led to believe that any defect would be remedied or given a new piece. I had to send a picture of the table first and then wait two weeks for a lady to call and send some guy from a completely different company to come out.
He was a miserable severely obese guy who hated his life let alone the company he worked for. He flat out said they wouldn't cover this because they KNEW there is no protective coating on the wood table, only the stain so anything will stain it. I called customer service managers, sales managers, wrote letters and nothing. I looked up the owner and he seemed so charitable, PLEASE they wouldn't even allow me to talk to him and he wouldn't respond to my certified letters.
I along with hundreds if not thousands of customers were misled to believe that this warranty would provide coverage for defects and it was false. I filed complaints with BBB. I have subsequently stopped paying on the piece of crap City Furniture card and returned the shotty merchandise to their front door.
Unless you like throwing your money away, don't go here or at least know that everything is AS IS. If that's the case, go to Big Lots for the same junk or pay a little more and get a nice set with a decent warranty from a reputable furniture store. City Furniture should be China furniture (smell their "so real leather" or their junky microfiber).
MIAMI, FLORIDA -- I bought a part belonging to a sofa bed (the mattress) at $ 150.00. Because the original was broken along the seams, and the disastrous City Furniture warranty did not cover it. For two months and 20 days my family waited for the mattress until we got tired and went to Ikea and bought a similar one that we started using.
Four days later, the mattress arrived to the Tamarac Warehouse and then to a truck for three days more when no one in City Furniture knew the location of the mattress (included Customer Services Phone, Tamarac Warehouse and the Cutler Ridge Store manager who was supposed to receive it at the end). When it finally appeared was in 88 St and 129 Ave store. Someone called me and told me to go to pick it up (I think was the manager of this store).
When I finish in my work I went to the store and I told him I did not want any more the mattress, and that I wanted to return it. He said I was to bring the receipt for cancel the order (Unfortunately, I did not take it with me). But then he suggested that I was to pick-up the mattress because otherwise he would be returning to the Tamarac Warehouse the next day.
I asked him if there was any problem to return it later and he said that if I went with the receipt and the mattress in the original package and labels to any store there would be no problem with the return. The next day we went to the store located in Cutler Ridge Miami and speak with the manager called **. This was the worst day of my life. This guy first said the refund had a charge of 10 % and we agreed. Then he called and spoke with another store manager to see “what could be done”. Then he said he could not accept it because the mattress had no refund.
We tried to get a good explanation because I have understood that before 90 days everything can be returned to the credit card if it has never been used and kept in the original packaging with labels and without the slightest damage and he said the City Furniture had a “tricky policy of no return”. I still do not know what it means.
I asked for a store credit to buy a recliner was worth about $ 599, but he neither acceded. Apparently $150 dollars are more important for this store than clients. Anyway, after the complaints I made that the employee ** signed the receipt as proof “I do not accept the return” and I will try to make a claim on Consumer Financial Protection Bureau.
From now and the eternity I will take care personally to keep every person that I know out of this Store.
SAWGRASS MILLS, FLORIDA -- We spent $7750.00 which included a dining table, 8 chairs, coffee table, 2 console tables, server, couch and 2 leather chairs for our formal living and dining room. Not all products were available right away.
They delivered the server damaged. The couch, I was not happy within the store, the sales person who was also the general manager, encouraged us to take it home and see. "If you do not like it, you can always exchange it, he said". He failed to mention that we only had 48 hours after delivery to make a decision. He never mentioned that the exchange would be only for something available in the showroom and he failed to mention that returning the couch involved a charge. He wrapped my receipt inside a cover that contained the store policy and failed to mention what that cover was for.
3 days after we received the couch, I told my husband, "I want to throw up every time I see this couch, let's return it." He said "maybe it will look nicer when the other pieces arrive." Thinking that we had a 30 day window to returned we held off on the Sofa. I could no longer wait after 3 weeks. I called City Furniture to discover that we were not allowed to exchange the couch. It has been more than a month and we still do not have a response regarding the broken server they delivered to us. They keep giving us the runaround.
I would never, ever shop at City Furniture again. In fact I am posting this on my Facebook so that my Facebook friends know what a crook the employees of City Furniture are. There are so many Furniture stores out there, why should anyone buy from a company where customer service is not their first priority. We cancelled the remainder of our order which was supposed to be delivered. For a $600 couch City Furniture risked $7000 customer whom will never trust them.
SAWGRASS MILLS, FLORIDA -- I bought a bed from Ashley/City Furniture and to sell the product they were willing to deliver the next day and convinced me that I should buy a three year warranty in case anything happened my bed would be replaced immediately. Less than 2 week later the mattress fell because the base was not installed properly. ** the sales lady said I had to deal directly with customer service and was not helpful and it has been 9 days and the problem is still not solved.
The customer service representative whose name is ** (he is not allowed to give his last name) was absolutely rude and almost disrespectful. They write a contract were the product cannot be return but they make the whole experience terrible. I would never buy anything from City Furniture again and will tell everybody I know they should go anywhere else. In Florida we have many choices and any other would be better.
FLORIDA -- I purchased a leather sofa for my home in Florida. I also purchased the 3 year warranty. I was told this would cover any problem we had. The seat on the couch caved in after 4 months of use. A service person came and took pictures and did not sit on the couch. The service person told me up front that the company would not stand by the warranty. I was told that they would do nothing for me because this was due to wear. I've owned many couches and the seats never caved in. Imagine a $1000 couch is only expected to last 4 months!
MIAMI, FLORIDA -- Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00 PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00.
They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used.
Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE!!! Wish they had negative stars for this one...