MIAMI, FLORIDA -- After 4 months of having the sectional it fell apart in two different areas. The spring broke in one of the seats and the chase split into two. I have no children and a 7 pound dog, its not like there is any one jumping on my furniture!! This couch was supposed to last me for years. Customer Service does not care!!! I have spoke to them several times and they just sent a service man to fix the spring. While the sectional was taken apart I got a chance to see the quality of the furniture from underneath, NO WONDER!!! They put the wood together with the cheapest wood they could find and stapled the wood together!! HORRIBLE QUALITY!!! DO NOT BUY THIS FURNITURE!! IT WILL FALL APART!!
PEMBROKE PINES, FLORIDA -- We purchased a bedroom set for $2500 and within 1 month it broke.
The lip or siderail of the bed and one of the legs is broken. They sent
A tech that we paid $45 and he wanted the money upfront without doing any work.
The tech determined that the bed broke because it was not set up correctly by the
Delivery guys and that he needed new pieces to fix the bed. They charge an extra fee
Of $60 to fix it even though its not our fault it wasn't set up correct. This is the truth.
Dave yourself the trouble. These people don't care about their customers, customer
Service is awful!
MIAMI, FLORIDA -- Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00. They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used. Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE !!!! Wish they had negative stars for this one...
I have had a problem with a sofa that I purchased 1 year ago. I called someone out to look at it because one end of the sofa was leaning and they said "your floor is uneven". I was pissed, but let it go for now. A guy just came out to look at it again before my warranty expired, sat in the recliner part of the sofa and just because he could "recline" in the seat, he says there is nothing wrong with it. My complaint wasn't that the recliner didn't work, it was that the left side of the sofa was leaning, and it's VERY noticeable. Everyone that comes into the house notices it as I did the very first day it arrived at my house. I got nowhere except that I am PISSED. This was my first, and last experience with them, and will NEVER buy another thing from City Furniture...EVER!!! My cousin had a problem with them in the past, and my best friend had a problem with them in the past as well. I should have known better. If you choose to buy from them, GOOD LUCK, but one thing I can tell you is that the warranty was a waste of money!!
TAMARAC, FLORIDA -- Kevin Charles is defective. This furniture is dangerous. Staples are always poking me when I handle the furniture. My relatives almost fell threw one of the seats as there was no support holding the spring board and it collapsed only Staples held the springs in place. They don't stand behind there defective products nor will they examine the defects. The pillows zippers are breaking. The seams are showing stuffing. They cracked my floor tiles when they delivered it first two couches had to be redelivered because they came broken. The furniture was very expensive and the end result is you lose your money because I own a big pile of crap for 5,000.00 dollars. [snip] at tamarac is one rude woman who basically follows every other corp minded retard that blows off there customers that spend thousands of dollars with there company. Which the end result is instead of spending my money with city furniture I will never shop there again. It cost them nothing to fix the furniture and keep a customer.
Don't know how the corp machine thinks that blowing off your customers is a good way to keep biz going that's why they are all going under pooooorrrr customer service. Fix it for a hundred make a thousand later.
FT LAUDERDALE, FLORIDA -- STOP... Whatever you do don't buy anything from this company... Read all the reviews... They don't care about customer service the "head" of customer services does not even call you back, she's to GOOD to talk to clients.... still waiting after they took my money for them to deliver a clean couch on time.... 4 weeks 3 LATE deliverers (one of them at 1:12am) and yet still not right.
ESTERO, FLORIDA -- Worst experience ever. Bedroom set had used q-tip in it. Scratches all over it. Kitchen table was sent back twice. Delivery personnel were rude and rough. Please purchase elsewhere!!!!! If you must check everything very carefully with a bright light. If you do not own one, then please purchase one from Home Depot/Lowes. It will be worth it.
Do not hesitate to send furniture back. You are the consumer and you are buying new furniture; therefore, it SHOULD BE NEW!!!! Shop somewhere else!!! Shop somewhere else!!!!! Shop somewhere else!!!!!
MIAMI, FLORIDA -- I bought a bed at City Furniture and one week later it was broken. Called customer service and they were very rude. It is not normal that a bed is broken just one week later.....I want to return the bed as even if it gets repaired it will have the same problem again. The way the beds are built is not good....
FORT MYERS, FLORIDA -- All advertisement say "same day delivery - seven days a week". I was surprised when we purchased furniture and they indicated a two week delivery. Now they called and postponed for an additional three weeks. Based on all the reviews it appears we may never get our furniture! Very disappointed to date. Stay tuned...
TAMARAC, FLORIDA -- We bought a house in DelRay Beach Fl in 2004. We furnished it mostly out of City Furniture. We bought a Kevin Charles Sofa and Love seat as well as an oversized Ottoman. The furniture clean great and has served us well now for coming up on 8 years. No Problems what so ever. I'd buy the same brand again in a heart beat but now live in Austin Tx. where I can't find Kevin Charles anywhere.