Catastrophic Delivery by City Furniture
NORTH MIAMI BEACH, FLORIDA -- March 26th, 2010, we received our furniture by City Furniture in Miami Florida. The delivery men were prompt, and brought furniture upstairs. Our Queen Sleeper was much too wide to fit through the doorway. As I explained to [snip] (delivery man), to halt the process due to the lack of space, he continued to ignore my requests, and forced the sleeper while breaking off our thermostat, severely damaging walls, and chipping off fresh paint. As I continued to observe the anger building up with [snip], I kindly requested that they call their Supervisor or City Furniture to repair all damages. They agreed. As I noticed their call to office had not been made, I called in front of them. While on the phone with Sam from customer service, he screamed and yelled stating that HE WAS GOING TO MAKE THE CALL! Making me feel very uncomfortable. His aggressive nature was frightful, unprofessional, demeaning, disrespectful manner was uncalled for. City Furniture, needs to assure themselves that they hire unaggressive men for such tactful and serious positions as such. Such a position requires not just "warm bodies", but customer oriented, polite, respectful, and not aggressive men-especially when receiving these employees in the company of women, whom are home alone!
This needs immediate attention, as to other women might suffer the same serious situation that I suffered or it might be worse the next time.