TAMARAC, FLORIDA -- I purchased a leather recliner as a Christmas present for my husband at City Furniture in Tamarac, Florida. My brother picked up the chair for me on December 24, 2010. He did not unwrap the chair because he was assured by a representative in the warehouse that if the chair had any problems it could be returned and exchanged for a new one-no questions asked. When we opened the chair that evening to surprise my husband with it when he arrived home, we found that the chair was broken. It does not sit evenly on the floor which causes it to wobble. We can't use the chair. I have called them 4 times and each time was assured that a repair person would call.
Needless to say I am thoroughly disgusted. I feel that City Furniture should just give me a new chair. What a Christmas gift huh? City Furniture has extremely poor customer service.
First & last purchase with this company. Before you make the same mistake make sure you fully understand that ALL SALES ARE FINAL! No sales person will tell you this- they are driven by the all-mighty commission.
I purchased a $2000+ sofa and love seat, added an end table and cocktail table. Delivered the next day at 10pm. After delivery men left figured out tables were too big and not exactly what I wanted. Called the next day to see if I could return them. Once delivered they could not be returned without replacing them with other merchandise and a $100 fee within 48 hours.
This company obviously does not care about building relationships. I will rejoice the day I see them go out of business. Shameful practice, disgraceful service.
PEMBROKE PINES, FLORIDA -- I am BEYOND upset right now with the service of City Furniture. I have been a valued customer with them for years and just this year alone I spent over ten thousand dollars in furniture and was ASSURED that when purchasing there warranty my daughters furniture would be completely covered if something was to happen to it such as the paint peeling of and other things. Well guess what? The ONLY thing they said they could fix was a draw handle!! Can you believe this! They used the cheapest material and paint on there furniture and now they are not willing to fix nor replace it!!!
WARNING to any potential customers "DO NOT TAKE THERE WARRANTY" it is a scam they will not replace anything major that will happen to there items....
NORTH MIAMI BEACH, FLORIDA -- March 26th, 2010, we received our furniture by City Furniture in Miami Florida. The delivery men were prompt, and brought furniture upstairs. Our Queen Sleeper was much too wide to fit through the doorway. As I explained to [snip] (delivery man), to halt the process due to the lack of space, he continued to ignore my requests, and forced the sleeper while breaking off our thermostat, severely damaging walls, and chipping off fresh paint. As I continued to observe the anger building up with [snip], I kindly requested that they call their Supervisor or City Furniture to repair all damages. They agreed. As I noticed their call to office had not been made, I called in front of them. While on the phone with Sam from customer service, he screamed and yelled stating that HE WAS GOING TO MAKE THE CALL! Making me feel very uncomfortable. His aggressive nature was frightful, unprofessional, demeaning, disrespectful manner was uncalled for. City Furniture, needs to assure themselves that they hire unaggressive men for such tactful and serious positions as such. Such a position requires not just "warm bodies", but customer oriented, polite, respectful, and not aggressive men-especially when receiving these employees in the company of women, whom are home alone!
This needs immediate attention, as to other women might suffer the same serious situation that I suffered or it might be worse the next time.
WEST PALM BEACH, FLORIDA -- I purchased a City Furniture wall unit on March 1st 2010, and when I purchased this unit I also purchased a bridge to go with it. When we were buying this bridge we were debating buying it as it had 3 shelves that hung down and we thought would get in the way of the TV we were purchasing.
The sales person said you can always buy it and then return it if the TV does not fit the unit. So we purchased thinking we would be able to return once we had the TV delivered.
Tv was delivered 3 days after the wall unit, and wouldn't you know, the bridge got in the way of the TV.
When I called customer service, they said that there is nothing that they can do and that if you don't want something on the delivery you must return it with the driver.
Although when we purchased this unit, the sales person said otherwise, they did not accept the return of the bridge even after numerous phone calls into management explaining the conversation we had with the sales person.
Buyers, I would not recommend City Furniture as their customer service is, in my opinion, one of the worst in the business.
SUNRISE, FLORIDA -- I purchased $7,600 worth of furniture at City Furniture in Fort Lauderdale Sunrise and my problems started the moment I walked into the place. First of all, I had a liar salesperson who pushed and pushed for the sale. They promised the items in 3 days and it ended up that they knew all along that it take more like 1 month. The inventory on my Palm Court furniture was oversold..THEY KNEW THIS! Also, by the time I got the furniture, it was damaged badly and I was told it would be fixed only to get big attitude when I told them I paid for NEW and wanted new!!!! They finally delivered the new stuff (another day off work) and it was AGAIN damaged. The drivers were rude and ripped my screen door bringing in the items and gouged a wall.
NO call back and I'm STILL waiting for replacements. My salesperson never called me back until I acted like I was going to purchase more!!!! FIGURES... Avoid them like the plague.
BOCA RATON, FLORIDA -- On May 21, 2007, I purchased a wall unit for $1,064.84, including delivery. I declined the "In home service warranty," as they told me that the "manufacturer's standard warranty applies." Yesterday (July 4), my dad and I were finally putting items in the unit and one of the door brackets (hinges) came loose. I called City Furniture today and was told that I was out of luck, that if I wanted them to fix it, it would cost $40 for someone to come out. They said that they allow "one courtesy call" per purchase to fix anything that's wrong, which we already used (one of the drawers was badly damaged when it was delivered and we asked it to be replaced. We expected such as small defect as fixing the defective bracket to be taken care of, but was sadly mistaken.
Hi. Seven months ago I got a new bedroom set in City Furniture. I noticed that the furniture was cracking three months ago. I called City Furniture Custormer Service and they told me I have to pay $45 for someone to come and fix it. I would like to know why they would be charging me because I paid $4000 for only three pieces and it's not my fault that it is cracking. This is not supposed to happen when they are telling me it's so good furniture.