City Furniture Consumer Reviews - Page 3

FLORIDA -- I bought a bedroom set at Hialeah City Furniture branch. The problems start upon delivery. They promised the furniture for next day delivery. At time of delivery they assemble my night stand and dresser to find out after bed assemble that they were missing the bed rails. They called the warehouse to ask for delivery of the missing part so I can sleep on my bed that night. They were told by the manager to pick up everything to schedule a new delivery in a week or so. Unbelievable and unacceptable. I personally spoke to the manager who was very unprofessional to ask her to let other bedroom set parts and to speed up the delivery of my bed ASAP because of the inconvenience they were causing me but it was a nightmare to resolve the problem.

Months after that incident I needed to replace two drawers tracks from my dresser. I hour to reach out the Warranty department. They sent a tech to my place to supposedly repair the damage parts. Surprise they don't carry the parts. They require to pay $50.00 to enter the parts order which will come to my house. Lead time 4 to 5 weeks. Finally the parts came incomplete. The tech came again to my place to do a new part order. I'm still trying to resolve the problem since August 6, 2019. Stay away from this furniture store.

NAPLES, FLORIDA -- Salespeople are completely useless when it comes to follow-up (both sales, customer satisfaction & warranty issues or problems... they're of absolutely no assistance). Their delivery driver's rush into & out of your house, barely giving you time to take a breath, much less actually direct them where to place and inspect the items they've delivered.

NUMEROUS trucks show up, with NO PRIOR NOTIFICATION, without pieces that you've ordered and/or with pieces that are damaged (clearly weren't carefully inspected before they left the warehouse and/or damaged during the drive), only to have to wait weeks more for re-delivery OR numerous times I've waited weeks only to be told item was suddenly 'discontinued' (something they could have told me weeks prior or anytime thereafter). Salespeople are commissioned but numerous times I've lingered around for 20 - 30 minutes while numerous salespeople walked past me & never uttered a word. Finally, NO ONE ever answers their customer service email. OVERALL: Terrible sales practices, customer service & marginal furniture quality.

MIAMI, FLORIDA -- After waiting 4 hours with no show-up delivery yesterday, instead of calling me to apologize and reschedule, City Furniture gave my order away to others and told me to wait for another 10 days for the backorder. I was on the phone more than 2 hours with the people in store and also their customer service people, no one can really help and fix the issue.

I was shocked by the customer service, so I found their President and COO's email to complain. 1 hour later, I received a phone call from higher level of the customer service saying she is following up from Executive office and asked me what happened. After I explained everything for the 4th time today, she said "oh, I do apologize. It is our mistake but nothing we can do..." If apology works, why we still need a policeman???

So I gave up, I would like to cancel my order, guess what??? Their customer service cannot cancel the order, they have to contact the salesperson to cancel my order. And the salesperson won't be available in the next 2 days. Shame on you, City Furniture! I was wondering how you still have business with such bad service and so many angry customers. I wish I have read all these reviews before I went to you. I will never ever come back to your store again.

BOCA RATON, FLORIDA -- Shame on City Furniture. On 12-10-17 I visited the Boca Raton and purchased a leather sectional recliner sofa. I left the store very happy with my wife with the schedule delivery date for 12-16-17. I received a call on 12-15-17 informing me that there will be no furniture delivery due the warehouse is missing three sectional pieces for my furniture that will not be available until February 2018. I am suggesting to City Furniture not to have in the showrooms furniture for sale when you do not have the furniture in stock. Thank you City Furniture for ruining my Christmas. My first and my last doing business with City Furniture.

NAPLES, FLORIDA -- This is the first and only time that I will purchase furniture through City Furniture. I purchased a bedroom set, 3 queen mattresses, and 2 twin mattresses from CityFurniture in Naples on 10/31. The purchase included free shipping. According to the CityFurniture website at that time, their free shipping included pickup of mattresses as part of their Haiti Relief campaign. I asked the salesman to confirm that the mattresses would be picked as part of free shipping. He confirmed that our old mattresses would be picked up when the furniture was delivered. This is the main reason that I purchased through CityFurniture.

When the furniture was delivered on 11/2, I was told by the deliverymen and customer service that CityFurniture has changed their policy and no longer picks up mattresses. I called the salesman and he was unaware of any changes to the policy. To try and uphold the policy the salesperson started trying to identify a non-profit organization that could pick up the mattresses but no one is able to come today and most will not be able to come for a week. I am now forced to pay a company to remove the mattresses. City Furniture provided absolutely no support. I will never purchase another product through this company and will caution my friends when shopping for furniture.

HIALEAH, FLORIDA -- Worst customer care ever! in store and on the phone with customer service. Purchased a mattress for $600- not what you would call a cheap mattress. Three months later, the mattress is defective and I now have to come out of pocket to have it inspected ($50), spend 3 hours to reselect another (extremely long process to process all paperwork) and pay for delivery again ($60). I have now had to spend an extra $310 to have a defective (inspector said it's the worst he's seen) mattress cleared to be replaced, to be able to purchase something decent (brand name) instead of their own brand (Kevin Charles) which no one advised us of. I am back to having the original debt of $600 and no one cares about the inconvenience of all this to the customer (retired, fixed income). I will never shop there again and I am posting this everywhere I can. I called customer service to ask if there was anything anyone could do to lessen the out of pocket cost was told there was nothing they could do. Incredible!!!

THE VILLAGES, FLORIDA -- We purchased a beautiful, red with white stitching reclining chair. A year after purchase we saw red, tiny pieces on our clothing and the floor, here the so-called leather came off the under fabric. I called the store and they told me to call the warranty service. The message I received from them was what did I expect from "that" store. He then went on to tell me my $500.00 chair was junk. I did not expect all leather for that amount but none of the chair arms or back were even Naugahyde but all plastic... Listen to these reviews. Stay out of that store. They are jerks and liars.

MIAMI, FLORIDA -- The absolute worst customer service I have ever had to deal with!! Do not buy any furniture here ever. Do not pay extra for the warranty because they will send three older ladies over your house who have no idea how to fix anything. They will take one look at your furniture and say "There is nothing we can do. Have a good day."

If you call and talk to any customer service representative they will say "There is nothing we can do. Have a great day." I have a handle in the middle part of the couch so that part can recline. The handle sticks out so if you sit on it the handle goes where the sun don't shine. An obvious safety hazard especially for kids. They told me "just don't sit there."

So basically don't sit or lay on that area of the couch and "That's the way it's made. Have a good day. If someone gets hurt call us and we'll send a tech." So again, do not waste your time with this company, the worst customer service you will ever find. Pass the word that City Furniture is a rip off. They are scam artist with a smile. They will take your money and deliver crap.

TAMARAC, FLORIDA -- We purchased over 6 thousand dollars worth of furniture only to receive a defective sofa. We contacted them and they setup a service call for the sofa. The service call resulted in a recommendation of exchange. We scheduled an appointment for exchange only to be stood up after waiting the entire day for them. I called customer service and setup a 2nd date for exchange. The issue is we live in a condo with restrictions for delivery. We have stated this from the beginning. They say they respect this but they either don't show up or they show up late.

I'm now sitting here waiting again for the delivery people. We had a block time of 9-12. It's almost 5 pm. I have been on the phone with them all day trying to figure this out only to be lied to. Please don't buy from City Furniture. I promise you'll regret it.

TAMARAC, FLORIDA -- They schedule my time frame delivery and they got here 3 hours after the time frame has already expire, I was patient and I finally understood that was out of the driver's control. They take out my furniture and the pieces are wrong, different color from what I purchased. I asked for my new delivery with the correct furniture, to be schedule next day in the morning and they said NO, that I would have to wait until they have availability for the delivery. I have already paid for my furniture, I waited patiently for them to get here and they make a mistake and I pay for it!!! That's not right! Customer service people was very disrespectful and mean over the phone.