MIAMI, FLORIDA -- Bought several pieces for several rooms from them in October 2010. It's April 2011 and I am still dealing with trying to get it right. The delivery truck is not theirs.. They hire out a service that delivers many other stores' stuff at the same time. They overbook them by about 8 customers every single day. On my delivery day, the driver calls my cell at 6:45 AM and says they will deliver by noon. I take off from work to wait for them. By 2:00 PM, I call and they say they are on their way. At 5:00, after missing a whole day's work, they say they are on their way. My building doesn't allow deliveries after 5:00.
They show up at almost 9:00 at night and tell me if they can't get in, I won't get another delivery until the following week. I have to go downstairs and give the security guy $30 to let them in to deliver. This, after paying the store well over $150 to deliver. None of the delivery is correct. Pieces are damaged. They take it back. Customer service says they will mail me a $75 credit certificate for all my trouble to buy something else in the store. It never came. Now they say, it has expired. BUT I NEVER GOT IT I tell them. Track it - you will see it has never been used.
Almost six months, I still don't have everything from my order. They have not replaced the damaged merchandise. ABSOLUTELY HORRIFIC SERVICE!!! Wish they had negative stars for this one...
I have had a problem with a sofa that I purchased 1 year ago. I called someone out to look at it because one end of the sofa was leaning and they said "your floor is uneven". I was pissed, but let it go for now. A guy just came out to look at it again before my warranty expired, sat in the recliner part of the sofa and just because he could "recline" in the seat, he says there is nothing wrong with it. My complaint wasn't that the recliner didn't work, it was that the left side of the sofa was leaning, and it's VERY noticeable. Everyone that comes into the house notices it as I did the very first day it arrived at my house. I got nowhere except that I am PISSED.
This was my first, and last experience with them, and will NEVER buy another thing from City Furniture... EVER!!! My cousin had a problem with them in the past, and my best friend had a problem with them in the past as well. I should have known better. If you choose to buy from them, GOOD LUCK, but one thing I can tell you is that the warranty was a waste of money!!
TAMARAC, FLORIDA -- Kevin Charles is defective. This furniture is dangerous. Staples are always poking me when I handle the furniture. My relatives almost fell through one of the seats as there was no support holding the spring board and it collapsed only staples held the springs in place. They don't stand behind their defective products nor will they examine the defects. The pillows' zippers are breaking. The seams are showing stuffing. They cracked my floor tiles when they delivered it. First two couches had to be redelivered because they came broken. The furniture was very expensive and the end result is you lose your money because I own a big pile of crap for 5,000.00 dollars.
** at Tamarac is one rude woman who basically follows every other corp minded retard that blows off their customers that spend thousands of dollars with their company. Which the end result is instead of spending my money with City Furniture I will never shop there again. It cost them nothing to fix the furniture and keep a customer.
Don't know how the corp machine thinks that blowing off your customers is a good way to keep biz going that's why they are all going under pooooorrrr customer service. Fix it for a hundred make a thousand later.
SUNRISE, FLORIDA -- I purchased a countertop from S.C. Floor Covering in Norton in October, 2007. The salesman who sold us the countertop explained the product and the installation procedure. He highly recommended the installers and said that they used them all the time. On October 23, I received a call from S.C. Floor Covering to say that our countertops would be installed on Friday, October 26th between 9:00 am and 1:00 pm. We took the day off from work to be there and let the installers in. Needless to say, the installers did not show up on Friday. Because S.C. Floor Covering closes early on Friday, we were unable to get them to help us with the installation.
Only after many calls to the installers, did I arrange for them to come out on Saturday. But, we had missed a day's pay for NO reason. When I spoke with S.C. Floor Covering in Norton, I said that I was surprised to see that they did not reimburse us for the missed days pay. The salesman told me that they do not do that. He also said that they lived up to their contract and delivered the counter. However, NOT on time, when promised. I think that if S.C. Floor Covering were decent they would have taken off the missed day of pay. I would NOT recommend them.
BOCA RATON, FLORIDA -- On May 21, 2007, I purchased a wall unit for $1,064.84, including delivery. I declined the "In-home service warranty", as they told me that the "manufacturer's standard warranty applies". Yesterday (July 4), my dad and I were finally putting items in the unit and one of the door brackets (hinges) came loose.
I called City Furniture today and was told that I was out of luck, that if I wanted them to fix it, it would cost $40 for someone to come out. They said that they allow "one courtesy call" per purchase to fix anything that's wrong, which we already used (one of the drawers was badly damaged when it was delivered and we asked it to be replaced). We expected such as small defect as fixing the defective bracket to be taken care of, but was sadly mistaken.
MIAMI, FLORIDA -- After 4 months of having the sectional it fell apart in two different areas. The spring broke in one of the seats and the chaise split into two. I have no children and a 7 pound dog, it's not like there is anyone jumping on my furniture!! This couch was supposed to last me for years. Customer Service does not care!!! I have spoke to them several times and they just sent a service man to fix the spring.
While the sectional was taken apart I got a chance to see the quality of the furniture from underneath, NO WONDER!!! They put the wood together with the cheapest wood they could find and stapled the wood together!! HORRIBLE QUALITY!!! DO NOT BUY THIS FURNITURE!! IT WILL FALL APART!!
PEMBROKE PINES, FLORIDA -- We purchased a bedroom set for $2500 and within 1 month it broke. The lip or side rail of the bed and one of the legs is broken. They sent a tech that we paid $45 and he wanted the money upfront without doing any work. The tech determined that the bed broke because it was not set up correctly by the delivery guys and that he needed new pieces to fix the bed. They charge an extra fee of $60 to fix it even though it's not our fault it wasn't set up correct. This is the truth. Save yourself the trouble. These people don't care about their customers, customer service is awful!
TAMARAC, FLORIDA -- I purchased a leather recliner as a Christmas present for my husband at City Furniture in Tamarac, Florida. My brother picked up the chair for me on December 24, 2010. He did not unwrap the chair because he was assured by a representative in the warehouse that if the chair had any problems it could be returned and exchanged for a new one-no questions asked. When we opened the chair that evening to surprise my husband with it when he arrived home, we found that the chair was broken. It does not sit evenly on the floor which causes it to wobble. We can't use the chair. I have called them 4 times and each time was assured that a repair person would call.
Needless to say I am thoroughly disgusted. I feel that City Furniture should just give me a new chair. What a Christmas gift huh? City Furniture has extremely poor customer service.
First & last purchase with this company. Before you make the same mistake make sure you fully understand that ALL SALES ARE FINAL! No sales person will tell you this - they are driven by the all-mighty commission.
I purchased a $2000+ sofa and love seat, added an end table and cocktail table. Delivered the next day at 10 pm. After delivery men left figured out tables were too big and not exactly what I wanted. Called the next day to see if I could return them. Once delivered they could not be returned without replacing them with other merchandise and a $100 fee within 48 hours. This company obviously does not care about building relationships. I will rejoice the day I see them go out of business. Shameful practice, disgraceful service.
PEMBROKE PINES, FLORIDA -- I am BEYOND upset right now with the service of City Furniture. I have been a valued customer with them for years and just this year alone I spent over ten thousand dollars in furniture and was ASSURED that when purchasing their warranty my daughters furniture would be completely covered if something was to happen to it such as the paint peeling of and other things. Well guess what? The ONLY thing they said they could fix was a draw handle!! Can you believe this! They used the cheapest material and paint on their furniture and now they are not willing to fix nor replace it!!!
WARNING to any potential customers "DO NOT TAKE THEIR WARRANTY." It is a scam. They will not replace anything major that will happen to their items...