Clear 4G is awesome!
DENVER, COLORADO -- I love it! I seen an add this last Saturday afternoon for Clear.com 4G internet. I went online and looked at blog reviews and they were mixed. Some thought it was great others not. The main issue seemed ... read full review3 Replies - Latest reply on 09/02/2012
Sent the wrong modem after I asked several times for the correct one. They sent a return label for the original modem and shipped a second one. Charged S&H for BOTH modems and would not honor a sale on the internet. Bottom line, I had to spend over three hours on the phone with these people and could not get them to understand, or ackowledge, their mistake. After frustrating hours on the phone, I simply cancelled all service requests and returned their equipment.
I am now disputing their S&H charges with my credit card company. I have no idea if their service is any good, but judging by their customer service, I don't want to risk finding out.
Clearwire Wireless ISP
To us, Clearwire ISP is a duplicitous company.
Last year, Clearwire assured us of excellent high-speed Internet service and lured us into a 2-year contract by promising a free companion airline ticket ... read full review2 Replies - Latest reply on 08/19/2008
MATHESON, ILLINOIS -- I just had a really bad experience with Clearwire. They were paid twice this month for a single invoice and will not accept proof of the additional payment from my bank by email so I can get credit. They want it by fax. Really? This is 2013. Your company provides internet services??? There is a real disconnect here...I have no idea when I will get credit for the duplicate payment. With service like that, no wonder there's a class action pending against them!Add reply
JACKSONVILLE, FLORIDA -- Clearwire must be the WORST internet provider I have ever used! I spent $100's to get a better internet speed, but NOPE - they decide to oversell their services to the their towers! BUILD MORE TOWERS IF YOU WANT TO KEEP YOUR CUSTOMERS!!! And for your customer service....train your supervisors better as they have no clue how to deal with customers! I even had a comment from another internet supplier NOT to use Clearwire if you want to watch movies without interruption! And people READ the small print...they are out to catch you! Worst company I have dealt with EVER!!! STAY AWAY FROM CLEAR! THERE IS NOTHING CLEAR ABOUT THEM!!!!!!!!2 Replies - Latest reply on 07/23/2013Add reply
Steer Clear of Clearwire
HOLY COW. Worst experience I have ever had with a company this big.
My first couple months with Clear Home Internet were great. I was getting anywhere between 8 and 14 mbps down and 1 mbps up. About ... read full review2 Replies - Latest reply on 07/25/2012
Not for general usage
KIRKLAND, WASHINGTON -- Clearwire is an internet service providing company that provides wireless service, as well as other services, in most of the western U.S. This is the worst service you could ever waste your money on. ... read full review1 Replies - Latest reply on 06/26/2011
Tricksters and Thieves
JACKSONVILLE, FLORIDA -- I never signed a contract. I never agreed to a contract, but yet I find myself in a 2 year contract. If I don't keep them I owe them $160 bucks. Thank God, the miserable 2 years is almost up. Got 2 months ... read full review4 Replies - Latest reply on 08/05/2011
Clearwire Internet Service Sucks
CLYDE, TEXAS -- Most people by now have heard of Clearwire and their "simple, affordable, portable alternative
to cable or DSL". As a past AT&T DSL and Suddenlink Cable user, in my personal experience and opinion Clearwire ... read full review2 Replies - Latest reply on 03/08/2010
Unfair Billing Practice
DAYTONA BEACH, FLORIDA -- I have been a Clearwire customer for almost a year now and I have been happy with the service. Recently, my apartment was burglarized and in addition to having my personal things taken, my Clearwire ... read full review5 Replies - Latest reply on 10/15/2013
Clear, it kinda works
In January 2010 I got a postcard offering home and mobile wimax from Clear for $50.00 for life. Ok good. They advertise super fast internet anywhere in their coverage area. I am in the Chicago market. ... read full review
Open Fraud Confirmed
KIRKLAND, WASHINGTON -- The 4G WiMAX plan sells a service of up to <6 Mb/s download speeds. I am at the 11th month. I am adjustable and easy to satisfy, and have adapted to their service, which is maybe 1.2 Mb/s download speed ... read full review3 Replies - Latest reply on 09/04/2013
OLATHE, KS. 66062 -- Since the Sprint takeover my monthly unlimited 4G Wimax plan is increasing from $45 to $50. Two days ago they started throttling my speed. My download speed has gone from 3.5 to 4.5mb/sec down to 1.5 to 2.5. Not exactly "HIGH SPEED INTERNET SERVICE". Closer to slow "DSL" or even the dreaded "DIAL-UP". More cost less service, what else would you expect from Sprint - not exactly the corporate model for telecommunications success!Add reply
Well I just got screwed. Upgraded the Mac to mountain lion and was just informed by Clearwire they don't have the the software to support an internet connection for that OS and here's the best, they don't plan on upgrading their technology to support it in the future. And you wonder why they are going under. 1 Replies - Latest reply on 08/30/2013Add reply
BELLEVUE, ILLINOIS -- I have been a Clear customer off and on for the past 4 years and I have had service issues with them in the past which were resolved just by moving closer to a better service area but their customer service is AWFUL.
Every time I call I end up speaking to a rude, obviously Indian representative that barely can be polite and something simple as cancelling an account becomes a long drawn out process.
Here is a synposis of the interaction:
"I'm so sorry that you wish to cancel your service because you are moving. Can I have your new address so I can check to see if you would have coverage and be able to keep your service?"
"No, I do not want to transfer my service to my new address. I already checked and you do not have coverage in that area"
"But your service is like with a cellphone, you can take it with you when you go and it should be able to connect, we can give you a 50% discount if you want to try this..."
"No, it is not I've already gone through this before, JUST CANCEL MY SERVICE"
At the end of it took them about 30 minutes to cancel my service after putting me on hold and transferring me multiple times (which I think was another trick). Unbelievable.
NASHVILLE, TENNESSEE -- Clearwire is awful! The customer service is like talking to a computer. They all have accents and follow a script so well that if you stop them and ask a question they will pause and just pick right back up were they left off.
I spent 2 1/2 hours on the phone and got no answers. Also don't get the Hot spot it does not work when traveling or outside of a 10 mile radius of our home. We wasted so much money and received practically nothing. The internet is slow and horrible as well. Oh and lets not forget, they like to lie A LOT!
One representative will say no you don't have an extra charge for this and the next will say we must charge you for this then a manager will say we can't then the next manager will say we can etc etc. It's almost as if they say whatever just to get you off the phone then do what they had already planned. I would not recommend Clearwire.