SALEM, NEW HAMPSHIRE -- Clearwire is is awful in every regard. I'm currently on the phone with them trying to cancel and they won't let me because everything "looks good on their end." That's nice except it has "worked" inconsistently on my end for the past 18 months. Most of the time it doesn't work at all. The only reason I haven't called sooner is because of what is happening now: I've been on the phone for almost 2 hours and three different departments and am not close to a resolution. What a waste of time and money. Stay away!1 Replies - Latest reply on 01/16/2013Add reply
FORT WORTH, TEXAS -- Keep your receipts if your using Clearwire - since when do you pay contract fees when you don't sign a contract. This company states that you are not under a contract but charge you contract fees, say if you loose your device or your device was stolen. The company is not worth the money, there is no uniform pricing available they (the stores and the customer service department) charge what they want to and then don't keep a record of it but it comes out of your charge account and you have a record of the charges but the company can't explain why you were charged. On their receipts there is no cancellation policy nor refund policy.1 Replies - Latest reply on 06/24/2012Add reply
I was a Clearwire customer for about a year. We had their 4g internet service and home telephone service. When it worked it was OK but many times the service was down. When I contacted Clear they always said the same thing - adjust your modem, turn your modem a little, find a different spot for your modem. I think the truth is they turn down their transmit power or turn it off to save money. It was normally down on weekends or weekend mornings. It also slowed down if I was downloading a large file (we were to have unlimited data service).
Their technical department was useless and when I called to cancel they were rude. When I cancelled they said I should have called and when I explained that I called many times and just called last week he basically said I was lying. It took about a half hour to get him to finally cancel the service.
Bottom line - use someone else.
I have had service with Clearwire for over 4 years with very few problems. At the beginning of March I lost service completely for 4 days. Made numerous calls into tech support. All they could tell me ... read full review
Clear has the worst customer service that I have ever experienced. I have even gone into a Clear store who told me they had never seen such horrible customer service than from Clear. I have spent countless hours on the phone to only be disconnected or spend hours doing the same trouble shooting that I did the last time I called. They are horrible. Save yourself a lot of grief and choose another company!1 Replies - Latest reply on 04/07/2012Add reply
Don't ever pay for this kind of internet service because the speed is very suck. I had called them to complaint about the speed but it's still dropped below my service plan in a certain hours during the day.
Last month was the end of my contract. I am very happy that I canceled it and don't ever see its modem any longer. Good bye...
Stay Away from Clearwire/Clear
KIRKLAND, WASHINGTON -- I would not recommend Clear (or Clearwire?) to ANYone. Terrible customer service- the employee and manager in the store when we signed up lied to our face several times about the rates and plans available. ... read full review
In Feb 2010 we canceled our service with Clearwire because we wanted a faster speed, we got cable internet and TV. Fast forward to November 2011 and we get a BILL form a collection company saying we owed clear 74.70 for a restocking fee for a modem from clear, luck would have it I kept all my paperwork from them in a box with the USB drive that we bought, so we called clear and got nowhere the first day (was about 7 pm) called the next day and talked to 6 different people before we got a person with a brain, she said that they were charging us a recharge fee for the USB modem that we did not return!(but they never sent us a bill)we told her that we paid for the USB up front and have a receipt for it and read her the numbers on the receipt, she found it then and said we were right the we owed them nothing! the service is faster than dial up but thats about it, so if you go with clear KEEP ALL your paper work you get from them for at least 3 to 5 years ( like the IRS) or they will screw you.1 Replies - Latest reply on 11/30/2011Add reply
Buyer beware. the USB modem didn't work on my older mac and when I tried to cancel the account multiple times. my account never existed except they did charge my account. they want a cancellation charge for a service I never used even once. billing scam similar to cell phones in years gone buy. don't start then you won't get burned. lucily I cancelled my card early in the whole process. 1 Replies - Latest reply on 11/28/2011Add reply
I received a new phone number in January of this year. Clearwire has called me anywhere from 10-15 times a day since I got this number. The problem is.. I am not the person they are trying to reach, I do not now nor have I ever had an account with them. If I "ignore" the call they will call me right back. I have explained to them numerous times that I am not who they are trying to reach, but the calls continue. Now I am reduced to getting another number. Frankly, Clearwire should not do business in any community.1 Replies - Latest reply on 09/03/2011Add reply
Clearwire service is sorry. Period! I pay for premium service (2.0m download) and I am lucky to get, 03 mbps at anytime of the day. My old "dial up" was faster.
1 Replies - Latest reply on 08/06/2011Add reply
Get some other ISP if you can.
Horrible Customer Service
I have been trying to cancel my Clear account for four business days. I called customer Service (888-888-3113) they informed me that they have to transfer me to the cancellation dept. I held for 30 minutes ... read full review
I had Clearwire internet for 2, 5 years. Ever since we moved to another location our modem was showing 4 (out of 5) bars but internet speed was not faster than dial-up. My 2 yr contract expired and I was on month-to-month basis. One month ago (March) my credit card expired and I activated new one. On that exact day they stopped my service even though there was no balance due. Internet never worked ever since. One month later they call me and say that I owe them for that month and they deny any service interruptions that month.
1 Replies - Latest reply on 04/16/2011Add reply
(exact same day, what a coincidence) Now someone calls me 5 times a day and leaves blank message and when I finally talked to them representative and then supervisor agreed to contact me via mail only but still calling 5 times a day. They failed to provide promised high speed internet, they failed their terms and conditions by interrupting my service while it was paid, they demand payment for service that the have not provided.
Hello is Clear Wire a good company for my home ISP? 3 Replies - Latest reply on 04/18/2011Add reply
I placed an order for new internet service via chat yesterday. At the time, the website indicated that if I were to purchase service within the next hour, I will receive service in 24 hours. It was also ... read full review2 Replies - Latest reply on 02/11/2011
I got wifi from Clearwire like 2 days ago and if you play Xbox 360 on live this is the biggest mistake you can ever make because just today in the span of 30 minutes the connection signed me out of live 4 times.
I got fed up and just stopped trying after the first two tries to better my connection.
I WANT MY $ BACK!
I started clear service but decided to go with a different internet provider. I called to cancel my service on 1-24-11 & was told that even though I paid in cash, it would be refunded to the credit card ... read full review