Clearwire is incorrectly, and it appears fraudulently, attempting to collect undue funds from me, threatening to ruin my credit if I don't send money for this bogus charge. In addition to the horrible business practices below, Clearwire refuses to send me a bill for the bogus charges. They just say, pay us this sum or we will ruin my credit. They say I must get my bill online. OK. They told me my user name and password, and they do not work. I tried the "forget your password” option and that doesn't work. Just takes me to a blank screen. What a scam they are operating!
They are charging “break of contract” fees that the sales representative and area manager confirmed at the time of contract did not apply to a lease for a second device that I sought to lease. ($95) They have thus far refused to give me a copy of the contract -- on which I had the sales representative sign a statement that the fee, above, did not reply. At the time of contract, the sales representative said $10/month would be credited against the amount owed for the "break-of-contract" fee for the original device that I leased. And this amount was confirmed when I leased the second device. Clearwire is only crediting me $5/month. (16 months x $5 = $80).
I was told the package price for two device was $53 / month. They have been charging me $60/month (60 - 53 = $7, $7 x 6 moths = $42. The manager has refused to return my calls (4 calls), 3 emails, plus a note I left for her directly at their store (manager is Susan **). The total amount that Clearwire has fraudulently "stolen" from me is, per above, $95 + $80 + $42 = $217.
Also, I have handwritten notes on the contract summary that they gave me upon signing the second lease. It confirms the above information that the sales representative gave me that the manager Susan ** confirmed. I notified the Reno office, Susan Olive, manager, and the national call center that I would be contacting you with this complaint. I have filed a complaint with the FCC and they said that they have opened a case to investigate these charges.
I am sending letters to the Federal Trade Commission, Better Business Bureau, Nevada Justice Department's Bureau of Consumer Affairs, Sen Harry Reid, Rep Dean Heller and KOLO News to whom all I inform them of Clearwires fraudulent practices and recommend that their license to operate in Nevada be revoked and not renewed. And I am posting this to the 10 different consumer internet sites that seek reviews about Clearwire. Please have an intelligent person who can fix this problem call me to resolve. (I have yet to speak to any of such in 4 phone calls to Clearwire).
I signed up with Clearwire to save a little (very little) money over my DSL service. I'd seen friends use it successfully, though it had been 2 years. I should have done more research and thought things through more carefully. After receiving my equipment, I set it up as directed. The modem displayed 5 bars if placed in a window, but never actually provided any usable internet service.
I tried to contact Clearwire in the first week. They provide only 2 options - online chat or telephone. The online chat technician suggested speed tests so he could find the problem. My internet connection was too slow to complete the speed test. I tried again, the second technician took my modem number and hung up on me after providing no suggestions. I later spent 30 minutes just trying to load the clearwire.com website to find the phone number. I informed the representative that, after 27 days, I still had no service and wished to cancel the agreement. She said she couldn't help me, I'd have to call back.
At that point, I canceled my credit card to prevent any further charges (already paid connection fees and had 2 months charged in advance) and filed a complaint with the Better Business Bureau. Further research showed many, many complaints out there, exactly what happened to me, including many BB complaints and a C rating with them. Clearwire tells the BBB that I never contacted them or completed their troubleshooting process and will therefore expect the cancellation fee.
Also, a class action lawsuit was filed against them in April of this month for the same complaint I have. The biggest red flag: their contract now includes an agreement not to pursue a class action lawsuit against them. They clearly have no intention of ethical activity. Nonexistent service. False advertising. Poor customer service. Cost comparable to services that work.
JACKSONVILLE, FLORIDA -- I never signed a contract. I never agreed to a contract, but yet I find myself in a 2 year contract. If I don't keep them I owe them $160 bucks. Thank God, the miserable 2 years is almost up. Got 2 months to go. My latest bill was due Friday, and I went to log on and my internet did not work and I was re-directed to Clearwire.
It had a place to log on with my username and password so I can access my account to pay the bill. THANK GOD I ACTUALLY READ THE PAGE BEFORE I LOGGED IN. The page said that by logging in, I am agreeing to a new 2 YEAR CONTRACT. And there was an offer of 1.5 service for 29.95. Down at the very bottom was a small little obscure button that said, "no thanks, remind me later".
I logged on to my account to see what amount was due. I was going to have my boyfriend pay it with his card since my bank account was empty. Suddenly I had internet service again. STRANGE!!! Those thieves took money out of my bank account that I had not authorized and now I have an overdraft fee. Obviously I was not authorizing them to use this bank account to take money out, because if I had it would have taken it automatically and my service would have never been cut off.
If it had EVER been set up as automatic, it would have done it's job and taken it. But they apparently saw that I had logged in, did not fall for their scam and log in on their TRICK page, and so they figured they will just take money out of an account that they were never authorized to do. I was doing manual payment for the entire 1 year and 10 months of service with them.
I will pay my last payment and be done with them forever. And I will cancel my bank card and get a new one so they cannot have access to just steal my money when they feel like it. BEWARE!!! CLEARWIRE is a SCAMMER!!! I am getting service somewhere else and I don't care that I pay the last 2 months of service with them and yet not use them. Their service is so bad that you cannot use a telephone on it, you cannot watch a youtube video, you can't do anything. I hope they fold. I hope they go to hell. I hope they wither up and do not exist anymore.
RICHMOND, VIRGINIA -- We opened our Clearwire account in December 2007 thinking we were getting state-of-the-art internet services. However, we quickly found out that all we were getting were headaches, frustrations and hours of do-it-yourself internet troubleshooting and expensive repairs from other companies. Clearwire has not and does not warrant any of its programs or services. Do NOT subscribe to the Security Suite that Clearwire offers. The program does not have any warranty for repairs to your computer system, nor does it pay or reimburse you for removal of viruses that may cause damage to your computer! They do not give any warranty that it even works at all!
After subscribing to the Clearwire Security Suite and having spent a total of 12 hours on the phone with our computer manufacturer and paying $140, we discovered in Clearwire's "TERMS AND CONDITIONS" and TERMS OF SERVICE that they do not offer or warrant any part of any programs purchased for computer security purposes! Evidently, anyone can offer a service or program and accept money from customers and not have to offer any type of legitimate service in return! As long as it is written for all potential customers to read, (at their convenience!), that there is no guarantee the customer will actually receive what they think they are purchasing! What a SCAM!
How can they get away with this? How can a company offer something for money and not deliver the product or service, and intentionally cause harm to customer's personal property? Everyone needs to take the time to read the fine print and all attachments BEFORE agreeing to accept Clearwire's terms. I know my husband and I will always read the entire document from now on! As soon as our contract is complete, we will be finding a legitimate company with legitimate services and products, who have, and desire to provide services with care and ethics!
SEATTLE, WASHINGTON -- On the day that I started internet service with Clearwire (July 2nd, 2007), my service went down for a few hours. I called Technical Support, and it took over 25 minutes to finally reach someone. They had me restart my modem, restart my computer, and a few other tasks which all ended with the same result: Internet connection down. At this point, the support rep put me on hold, then came back to say that the service outage in my area is a known issue, and that I should call back the next morning to speak with Billing about getting credit for the downtime.
Since this is a subscription service, I pay regardless of whether I'm using the service or not. As such, I would expect that the service be available and reliable when I decide to use it (as stated by their service level agreement). I followed-up on July 25, 2007 when the service went down again. I spoke Delicia in billing about the dissatisfactory service I was getting, and also the run-around at Clearwire (Technical Support deferring me to Billing, which is now deferring me to Retention, who refused to give me credit for the downtime).
I had to call Clearwire back 5 times just to speak to a Supervisor [Michael], who was then skeptical about my service outage, practically claiming that I'm a liar! Eventually, he did give me some credit for the downtime, but I just want to do the public some justice, and discourage people from doing business with Clearwire.
Their Internet service is okay, I am generally happy with it (quick and easy setup, generally available) but their Customer Service is absolutely unacceptable. They are so reluctant to grant customers credit, even when the technical issues are known and acknowledged. They always force me to call back again, deferring me to a different department, which defers me to a different department, and eventually ends up back at the same department I began with.
I had much better experience with Comcast, even though they are slightly more expensive. My parents are also happy with their Verizon service, so I would highly recommend one of these services over ClearWire. Unfortunately, I am locked-in to a 2-year contract with Clearwire, which I might consider getting my attorney to help me with.
Clearwire is absolutely NOT a company with integrity, NOT a company that cares about its customers. They do everything to lure customers with nice promotions and easy setup, but they couldn't care any less about customer retention.
Sent the wrong modem after I asked several times for the correct one. They sent a return label for the original modem and shipped a second one. Charged S&H for BOTH modems and would not honor a sale on the internet. Bottom line, I had to spend over three hours on the phone with these people and could not get them to understand, or acknowledge, their mistake. After frustrating hours on the phone, I simply cancelled all service requests and returned their equipment. I am now disputing their S&H charges with my credit card company. I have no idea if their service is any good, but judging by their customer service, I don't want to risk finding out.
JACKSONVILLE, FLORIDA -- Clearwire must be the WORST internet provider I have ever used! I spent $100's to get a better internet speed, but NOPE - they decide to oversell their services to their towers! Build more towers if you want to keep your customers!!! And for your customer service....train your supervisors better as they have no clue how to deal with customers! I even had a comment from another internet supplier NOT to use Clearwire if you want to watch movies without interruption! And people READ the small print... They are out to catch you! Worst company I have dealt with ever!!! STAY AWAY FROM CLEAR! THERE IS NOTHING CLEAR ABOUT THEM!!!
I received a new phone number in January of this year. Clearwire has called me anywhere from 10-15 times a day since I got this number. The problem is. I am not the person they are trying to reach, I do not know nor have I ever had an account with them. If I "ignore" the call they will call me right back. I have explained to them numerous times that I am not who they are trying to reach, but the calls continue. Now I am reduced to getting another number. Frankly, Clearwire should not do business in any community.
I had Clearwire internet for 2, 5 years. Ever since we moved to another location our modem was showing 4 (out of 5) bars but internet speed was not faster than dial-up. My 2 yr contract expired and I was on month-to-month basis. One month ago (March) my credit card expired and I activated new one. On that exact day they stopped my service even though there was no balance due. Internet never worked ever since. One month later they call me and say that I owe them for that month and they deny any service interruptions that month. (Exact same day, what a coincidence.)
Now someone calls me 5 times a day and leaves blank message and when I finally talked to their representative and then supervisor agreed to contact me via mail only but still calling 5 times a day. They failed to provide promised high speed internet, they failed their terms and conditions by interrupting my service while it was paid, they demand payment for service that have not provided.
I started clearwire service but decided to go with a different internet provider. I called to cancel my service on 1-24-11 & was told that even though I paid in cash, it would be refunded to the credit card on my account. She said that I would get the money for the fees back within 48 hours and once the modem was received & processed I would be refunded for that as well. 3 weeks later & after talking to customer service about 10 different times, I still have not received a check or a credit to my card.
The last person I talked to was a manager who told me that because I paid in cash a check has been issued. His name was mark and he said it was issued on 2-4-11. I still have not received it. I don't understand why I was lied to so many times (and may still be being lied to because I haven't my money back). Also why something that took the store associate 5 minutes to give me the equipment and take my cash, is causing such a headache and more than 3 weeks to be refunded!!!
I did everything correct on my part. I called within just a few days of getting the service to cancel it, I sent back the modem the very next day, I've called numerous times to check on the status & I have STILL failed to be refunded. This has been the absolute WORST & most ridiculous experience I have ever had with a internet provider & I will NEVER consider Clearwire again or recommend them to anybody.