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Coachman RV


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Reliabilty
Posted by on 05/12/2002
MIDDLEBURY, INDIANA -- From Don Quenneville
Oak Park, Michigan 48237

I bought a 32 foot Coachman Royal Deluxe fifth wheel from a dealer out of town last year.

I am astounded at the level of the material quality this company puts into their trailers. I am also astounded at the obvious lack of engineering standard verification, if they used standards, which could not have been completed on most of these materials. If these people have a QS9000 certification, it needs to be revoked because procedures to verify their product are part of QS9000 certification. In one year:
· I have had electrical outlets pop out of walls and two entire panels pull away from their frames due to the inferior thickness of the substrate and lack of necessary spacers to hold the them together in the range of humidity that any trailer experiences. I still have panels bowed out due to, again the substrate quality, and the fact that they didn't glue spacers between them to keep the panels straight.
· Their slide outs have pulled the paneling away from the face wall when the slide out is pulled in, because ragged sheet metal edges of the slide out have dug into the panel due to mismatched metal surfaces.
· I had to have the easy chair replaced because the upholstery separated from the frame and allowed the padding to slip down. This is a recreational vehicle.
· The center slider section of the screen door will not stay in, due to poor quality control of the space in the center of the door.
· The water pump which comes standard on this 32 foot trailer puts out 20 lbs of pressure which isn't enough to get water out of a PUR faucet filter less than 20 feet away.
· We have had to supplement the heat in the upper bedroom with a space heater because the blower and duct work is inadequate to get enough heat to the room.
· Shower surround leaked because they chopped off the ends on wall bottom pieces to fit them in the space provided, which the walls drained into. Of course the water ran out the open ends.
· Factory applied clamps at the water pump all leaked which means they have no torque or quality control.
· I currently have a warranty issue pending because the frame in the sofa bed collapsed to one side of the couch, which an 84-year-old lady sleeps on.
Another thing about the Coachman RV Company; This past year I have made two attempts to get warranty issues addressed at an authorized dealer which is less than a mile from the location I store my trailer. Both times the local dealer has either refused to do the repair properly or refused to do the work at all. Instead, I am forced to take my trailer 140 miles to the dealer I purchased the trailer from to get warranty work done. Coachman has backed the local dealer in their assertion, yet they list the dealer as "an authorized dealer".

I have filed two complaints with the Better Business Bureau so far, for their refusal to make this local dealer fulfill their responsibilities to their Coachman customers. A Coachman representative, admitted while questioning me, regarding the BBB complaints, that their authorized dealers, are indeed supposed to manage the repairs of all of their Coachman customer’s warranty issues. Yet, he said he understands why a dealer might feel they shouldn’t have to do warranty repairs on the vehicles, which were not purchased from them. Could be that Coachman’s own representatives do not understand the concept of customer satisfaction.

I don't think I would ever buy another Coachman product again as long as I live. Nor will ever buy a product from Kline's Auto World Inc. in Warren, Michigan. You know, my favorite local Coachman dealer.

     
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Posted by Doormat on 2007-07-07:
I have structural problems with my Coachman 32 BHS Spirit of America.It is stored at a membership owned campground and is falling apart just sitting there it was purchased brand nem in 2006 from Howard RV Supercenter we only had it a year and the front wall is seperating itself from the floor structure of the camper leaving a 1"gap I can see the ground from inside the camper,The slide has a noticeable sag in the middle and the dealer in ignoring my phone calls and treats us like a we are the problem and it's not their problem heck they got their money service after the sale whats that?
Posted by paulny on 2008-03-09:
DEAR COACHMAN RV, IT! THE WATER DAMAGE IN MY "NEW 2007 CONCORD 275DS IS SO BAD AND HAS TAKEN ROOT, TEN YEARS FROM NOW THERE WILL BE NO CAB FLOOR. WHY SHOULD I HAVE TO KEEP A 6 MONTH OLD UNIT THAT FROM DAY ONE BROKE DOWN AND HAS BEEN NOTHING BUT TROUBLE!! FROM ELECTRIC SHORTS TO SPLITTING WOOD A CRACKED RADIATOR. IT IS A NEW UNIT WHY DO I HAVE TO PUT UP WITH HAVING THE WOOD WALLS REPLACED. IT WILL NEVER BE THE SAME. THE DEALER I PURCHASED IT FROM HAS HAD IT MANY TIMES NOW TO TRY AND REPAIR THESE THINGS. WHAT WOULD HAVE HAPPENED IF SOMEONE WAS LYING ON THE BED WHEN THAT BIG HEAVY WINDOW BOX FELL DOWN??? IT WOULD HAVE BEEN PRETTY BAD. I BELIEVE THAT THE NEW YORK LEMON LAW GIVES THE DEALER THREE CHANCES TO REPAIR A PROBLEM. I TRIED MAKING A DEAL FOR A TRADE IN BUT WHAT THEY WANTED TO GIVE ME FOR MY UNIT WAS NUTS! WITH ALL THESE PROBLEMS FROM DAY ONE I SHOULD GET MY PURCHASE PRICE ON A NEW ONE! COACHMANS REPLY: "Thank you for writing regarding your Coachmen. We are very sorry to hear of the difficulties you have encountered. Please contact our Customer Service Center at 800-453-6064. Our professionals will assist you in getting your concerns addressed as quickly and efficiently as possible. If you need any additional help, please do not hesitate to contact me direct. Thank you again for writing, we look forward to your call. Mel Williams Owner Relations Manager Coachmen RV Group"
Posted by paulny on 2008-03-09:
"10 MONTHS HAS PAST AND NOT MUCH HAS BEEN FIXED!! BELOW IS A REPLY TO ANOTHER PERSON WHO HAS A COACHMAN"......
Paulny : I purchased a 2007 Coachman Concord 275DS if it were a boat it would be along side the Titanic!! Leaks in front, flooded the drivers cabin so bad my atlas and maps just fell apart.In the back it leaked over the window and soaked the window box!! On my way to the dealer I hit a bump and the window box ripped out of the wall because the wood was so wet it could not hold the screws, it fell on the bed and ripped the bed spread. I have had all kinds of electrical problems. My first trip out the radiator had a stripped fitting that let go, what a nightmare that was!! As far as getting anything fixed in a reasonable amount of time "FORGET IT"!! Also getting in touch with Coachman and getting any kind a satisfaction is a JOKE!!! I emailed the President of the company only to get apologies and phone numbers of who to call. The "who to call people" are a waste of time and could not care less that their boss told me to call them. I have been told that all RV makes and dealers are the same and that once they get our money we are just another face in the crowd! I have spent more time at my Coachman dealer last summer then on the road trying to get everything fixed before the warranty runs out. The big stuff like stove and frig. things like that are fine, its the man made stuff that Coachman has no quality control on. It is like they come to work drunk or stoned and just slap these coaches together! YES!! A CLASS ACTION LAW SUIT, WHO CAN HELP US???

Posted by Paul b on 2013-05-19:
Slide out leaked and floor rotted out, had to remove slide out and rebuild on a 2008 29 ft Captiva. It was a simple fix the dealer missed ever time we complained. All 3 windows leak, no sealant applied to them and the front compartment doors leak, same issue. During the rebuild all the wood parts and metal frames say 29 BBH prototype. So I got the 1st one built and it sucks.
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Water Damage
Posted by Karisuew on 04/15/2009
HILLSBORO, NORTH CAROLINA -- My husband and I purchased our first camper, a 2006 Coachmen, which we loved. 2 months after our warranty expired, we discovered soft spots in the flooring. As it turns out, water had leaked in through the door jam and siding and rotted the floor. There was never any indication of leakage inside of the unit. Coachmen would not back their camper. They wanted us to pay for the repairs even though the leaking occurred while under warranty. The whole experience was so frustrating. We may never purchase another coachmen.

Their web site says that they have a special technique to minimize potential for water leaks. Yeah, right!!
     
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Posted by Anonymous on 2009-04-15:
Since the warranty is expired, it's no wonder they are denying any responsibility. However, they would also be able to determine a pretty good estimate as to when the water damage occurred and whether or not it was within the warranty period.

I agree, they should have done more. These are not cheap investments.
Posted by Anonymous on 2009-04-15:
That's helpful advice JbC. But before I spent a lot of time or money determining the time frame of the leak, I'd look at the terms of the warranty. Almost always, warranties specify 'claims must be made during the warranty period'. If so, the OP is hosed, no matter when the leak happened.
Posted by Anonymous on 2009-04-15:
I bet you're right, Doc. What a shame for the OP.
Posted by hosed on 2012-07-08:
I own a 2006 spirit of america 19flb. Same problem. Water comming in and rotting the floor from the front storage compartment to the front door. Love getting screwed by corprate america.Its a design flaw in the camper of this type of construction.
Posted by RL on 2012-10-19:
Yea I have a 2007 Spirit of America 24RBQ that looks like new but the floor just rotted out from the front corner about 1/2 way back and we have had a record drout here this summer.
I will never buy another Coachmen product...
Posted by mr. smith on 2012-12-15:
I have a 2007 coachman,I have recently found a soft spot in floor in front of entry door.There is only 17,000 miles on it.Among the other smaller problems I will not buy another coachman.....no quality control
Posted by Rocco on 2013-08-06:
I ALSO have a 2007 Coachman Spirit of America 19 fsb. Same exact problem water somehow got to the underlayment of the floor. My camper looks like new and I treat it like gold. Advise to camper buyers DO NOT BUY A COACHMAM they have a flaw. They will not tell you and they wont stick by their MISTAKE. NEVER will I buy a Coachman and I will get the word out to my fellow campers because Coachman screwed us all.
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