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Efficiency At Its Best - My Coke Rewards Program
Posted by on 03/15/2010
Polar bear enjoying a tasty Coke.
Polar bear enjoying a tasty Coke.
I have been participating in Coke's "My Coke Rewards" program for more than a year now. Basically, all I do is enter codes from Coke products at their Web site. You earn points for each code. When you have enough points, you can redeem them for various products -- everything from Coke products to Gift Cards to magazine subscriptions to a wide range of miscellaneous stuff.

Since I already drink Coke, I already have the codes, and it just takes a minute or two once or twice a week to enter them. Coke asks nothing else of me.

Every now and then, in addition to accumulating points, you can randomly Win prizes, like Coke products, extra points, and even cash. For doing nothing but entering codes, one night I won two $50 certificates I could use at a wide variety of stores, from Meijers to Kmart to Walmart to Barnes & Noble. (I used them at two stores, without a hitch.)

A couple of weeks before Christmas, I decided to redeem some of my points for a cool little item. This was the first time I redeemed any points. All I did was click on the item I wanted, and that was it. (The Web site already had my name and address from when I registered.)

They sent me an email showing what I had ordered and when it should arrive. They kept the shipment's status current on the Web site. Then one day, there it was -- my prize for participating in the program. I was especially pleased, and even a little surprised, that it arrived in time for Christmas.

Since then, I have ordered two more items on two separate occasions. When I have the points, I click on what I want, then *poof* it arrives.

What intrigues me the most is how efficient they are. There's no tricky Web sites to maneuver where they try to get me to buy other stuff or sign up for questionable deals. I just click on something and it is sent straight to me.

I think it's nice to see something work exactly as you wish it would work. Bravo to Coke -- the Greatest Soft Drink of All Time!

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Posted by Sparticus on 2010-03-15:
My wife collects the points. She has gotten all kinds of stuff over the years. Her only complaint is that the codes are sometimes difficult to read on the cartons/bottles. But she loves it.
Posted by Anonymous on 2010-03-15:
I agree about the codes being hard to read sometimes, especially from the bottom of cases of Coke from Costco. But in the end, they somehow get entered.
Posted by laklisa on 2010-03-15:
mmmm Coca cola....
Posted by madconsumer on 2010-03-15:
coca-cola makes a great soda!!
Posted by Anonymous on 2010-03-15:
I love a nice cold coke any day. I also collect the points now and then (VH)

Posted by ejack053824 on 2010-03-15:
Add rum to it and its even better!
Posted by jktshff1 on 2010-03-15:
+100 ej,
Posted by DebtorBasher on 2010-03-15:
Awww...I want that Teddy Bear!!!! Great to know the points are worth it. Mr. Mike passed on some points to me and I drink about a 2 liter of Coke everyday...I guess I should start redeeming those points again...thanks!
Posted by GenuineNerd on 2010-03-15:
I have been using My Coke Rewards for years as well...and I've been happy. Whenever a problem arises, they do respond to complaints efficiently. Once I sent away for several AMC Theaters "Silver Tickets" (which included movie admission and a large soft drink)...but never received them. MCR put my points back in my account. They are also good at letting you know if and when there are delays in processing an order. MCR is very well run.
Posted by trp2hevn on 2010-03-15:
I love this program too! I just wish they had more of the kinds of things that I wanted.
Posted by PepperElf on 2010-03-15:
is it me or does that polar bear have freaky orphan annie eyes?

Posted by Ytropious on 2010-03-15:
My brother used to do Pepsi points back in the day. We still have a lounge chair he earned with his points in the garage.
Posted by CUFlipSide on 2010-03-15:
How many caps does it take to get anything? I have about a thousand empties out in my shed.
Posted by CodeSanta on 2010-03-29:
I used to collect the codes, but all I ever redeemed them for was a magazine subscription or two. Now I give them away daily at free-coke-rewards-codes.com :)
Posted by brownwoodman on 2010-04-11:
Two complaints: First, they stopped giving away really good prizes like they had offered in the beginning of the program.

Then, 1,000 coke reward points were canceled. I'm not one to always look in my Coke Rewards program but the had sent a message to me telling me (basically) to use my points or lose them. I get the message too late and
was really bummed to see all the points that I had accumulated were gone.

I still play but just not as excited as I once was with the Cole Rewards program.
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Non Responsive
Posted by on 08/26/2011
I have enjoyed Coke's My Coke Rewards program for some time now.

Three months ago, I attempted to redeem 400 points for a customized deck of cards. The My Coke Rewards site took my 400 points and gave me a code to use at a third-party site to get the cards.

I followed the links from Coke's email that would first give my 400 points to the third-party site, then send me into the site to create and claim the cards.

But there was a snag somewhere along the way: My points were taken, but the site did not allow me further into it to create the cards. After figuring out how to get further into the site, I discovered it was still waiting for me to enter the Coke code.

So I got the code again and pasted it into the third-party site. I was then told the code was invalid because it had already been used.

Okay, so I contacted the third-party site, and they explained I needed to contact Coke. So I contacted Coke through the My Coke Rewards site, and received a canned response that said they were updating their systems and would respond to my issue within 7-10 days.

Fine. I waited two weeks, and since I had no response, I contacted them again, this time pasting my original request and their original response. Again I received the canned message: "We'll respond within 7-10 days."

Fine. I waited two more weeks, and the same thing happened -- and still no response.

I have tried contacting Coke through other channels outside of the My Coke Rewards site, but to date, have received no response.

This is quite sad. It takes a long time to get 400 points through the My Coke Rewards program (that's more than 130 single bottles of Coke), but for a company as stellar as Coke is, to be blown off like this is just bad form.

My lesson learned? I don't know, maybe register on any third-party sites before going through the My Coke Rewards site, but who knew that is what was going to happen? I didn't know I was going to be redirected to the other site until it was happening.

I can't think of a lesson learned, other than sometimes even the best of the companies screw up. It's just a crying shame when they won't even RESPOND.

This is the first time I ever attempted to contact Coke about anything -- perhaps they are just another great big company who doesn't care about it's customers. They sure act this way.

And before anyone tells me that it is a free program and I get free stuff, so I have no legitimate complaint -- rubbish! I purchase Coke specifically for the points. The program is doing what it is designed to do -- get me to buy more Cokes. It's just that in this case, they are not honoring their end of the deal.

Give me a Pepsi.
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Posted by At Your Service on 2011-08-26:
I agree with you completely. They should at least show you the courtesy of contacting you.
Posted by Anonymous on 2011-08-27:
I hate canned Reponses I find it rude. They should of acknowledged your problem and taken care of it already (VH)
Posted by John on 2012-06-21:
You can call mycokerewards at 1-866-674-2653 and talk to a human. I didn't find them helpful, they refuse to honor the current Walmart photo promotion for 24 prints. I'm disgusted with their claim that my purchase of a Diet Coke 24 pack isn't "Coke" as the fine print says on their offer. I'm cashing in my 4000 points and done with Coke. Good luck!
Posted by michael on 2013-04-16:
I purchased a $35 nike e-gift card for my 1600 rewards points, Coke has my nike reward marked as filfilled but has never sent me anything.
I have e-mailed them 5 times and called them twice. Each time I spoke with a rep they just said they couldnt do anything and I should try again to e-mail the prize department at Mycokerewards@eprizefulfillment.com which seems to be a waste of time.
It took me a long time to accumulate 1600 points and now it looks like Coke is going to screw me out of them.
Posted by Holly Roberts on 2013-07-29:
I cant believe my luck! I saved coke points for over a yr or so and wanted to take my son and daughter to sixflags. i redeamed 2000 pts for a season pass and got family members to pitch in and buy thekids passes for their birthdays and after sending in my points I recieved nothing. I called number after number and only was given this email address. my husband is 69 and was forced to retire from Bethlehem Steel, so we r literally broke.... THANKS COKE REWARDS!!!! My son was really looking forward to NOTHING... They wouldnt even resend a/the code they said was sent. and to an old email of mine. We may have to switch to PEPSI
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My Oh My All That Money and a Loyal Customer Is Told NO!
Posted by Misstandr on 09/08/2012
INDIANA -- Ok, to start... This is about Coke. May I mention my husband LOVES Coke zero and was once addicted to Coke (regular). When this was occurring he had gotten a "bad batch" of Coke and it contained no sugars or any flavor whatsoever... This can eat away your esophagus- if you think I am lying GOOGLE it! They were ready to send him to the hospital over this. Thank god it worked out in his favor and was not harmed. With that said, he has since changed to Coke zero. Nothing to do with the incident of course.

So I decide that I wanted to write them and tell them how loyal he is to their product and ask for coupons. Not that they needed to be for free, for us, but even offered to request them for the displays at the local grocery chain since I have never seen them there EVER! When I did this they replied NO. To look in my local paper for coupons. I get that lots of people look for a hand out, but in this case selfishness was not a factor. How can such a huge company reject to offer to give even a grocery chain coupons? This is brand loyalty here. I am talking us alone, a case, not a 20 pack, a case a week for one person. This isn't including the water, the beverages and other things purchased from Coke. WHAT a SHAME! I am not purchasing Coke because of this.

A great example of great customer service does not come from being greedy, it comes from a simple thank you for being loyal. Here is a $ .50 coupon from us. We are far from greedy, we are not takers, and we don't even send our food back at a restaurant because things happen. To be told look in your paper to me is like being told to join Facebook so you can look at a particular website! No thanks. A customer lost Coke. Many to follow with customer service like that!!!
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Posted by Amy on 2012-09-08:
So you are ready to give up a product you admit your husband loves and is addicted to over the company's refusal to give you as much as a $.50 coupon? Is your husband agreeable to giving up a product he loves for such a simplistic reason? I doubt it. At any rate, the company is right, many stores already have sales on this product from time to time and papers do carry coupons for them.

Yes, it would be nice of the company to do as you asked as a thank you, but look at it from their standpoint, if they got thousands of these type of requests and granted each one, it could cost them a considerable amount of money.
Posted by clutzycook on 2012-09-08:
Just as you have a right to ask, they have a right to say no.
Posted by spiderman2 on 2012-09-08:
How is your husband going to deal with the loss of his Coke Zero? We buy a case of Diet Pepsi per week (for 4 people) and we own a store that sells soda and we sell a lot of Pepsi and Coke products. It would never occur to me to ask Pepsi for coupons since I am a loyal customer and we have their product on hand to allow even more people to buy their product. I'm a loyal customer of many products. I like when I find a coupon but it never occurred to me to go ask for coupons based on this.
Posted by madconsumer on 2012-09-08:
very helpful review, and voted as such!
Posted by trmn8r on 2012-09-08:
It never occurred to me to contact a company and ask for coupons because I am a loyal customer.

My view is that when I buy a product, I have accepted the cost as a reasonable exchange. If the price is higher than at other stores, in 95% of cases I wait and buy where I know I can get it at the price I usually pay.

Coupons cost the manufacturer money. If they hand out coupons on demand, everyone would ask. Let's say the coupon is the equivalnet of 20% off. Now everyone is paying 20% less. Obviously the price has to be increased to compensate for the loss the company is experiencing. Those without a coupon are paying to subsidize the discounts others are getting.

I don't see that Coke did anything wrong, and this makes me want to go and check the definition of loyalty.

As for Coke doing damage to the body, soda is not good for you. Rots your teeth and can affect your body if you drink enough.
Posted by frak on 2012-09-08:
You should do the Coke Rewards thing. Through that program, they offer coupons for free Cokes and cases of Cokes (all flavors).
Posted by GenuineNerd on 2012-09-08:
Of course you could always enter the 14-digit codes off of Coca-Cola packages and caps at mycokerewards.com and save enough points to get coupons for free 12-packs, which, I think, was 450 points.
Posted by Sheldonrs on 2012-09-10:
"...I get that lots of people look for a hand out,...

No, you don't.
Posted by Wendy on 2012-09-18:
I have won over 100$ in gift cards alone and movie tickets from the Coke Rewards....
Posted by DebtorBasher on 2012-09-18:
The only Coca~Cola coupons I find are the hang tags on the two liter bottles. I have about five coupons in my purse right now...Buy 4 and get $1.00 off. You might want to check for those...of course, you have those who will just collect all the hang tag coupons off the bottles without buying them. I don't do that, I just bought four and picked four with the coupons on them and used one for that purchase.
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Difficulty in Ordering My Magazine From My Coke Rewards
Posted by Mary.mcdonald37 on 10/26/2013
It was difficult for me to order my magazine from the Coke rewards program. It sent me to another website to enter my code. When I went to the website, there was no where to enter a digital code, instead there were only things to read about their site, no entry.

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Making people ill
Posted by Ogdenjudy on 05/03/2012
OHIO -- I have been drinking Diet Coke for years with no problem. Then a couple years ago I started getting nausiated during the day. I have been to the doctor and had some expensive tests run and nothing was wrong thank goodness. A sorority sister told me that her husband was getting sick from Diet Coke and switched to Diet Pepsi and hasn't been sick. I have tried it for just thess days and the last two days haven't gotten sick. Was an ingredient changed or what happened to the Diet Coke. I have hears others are getting sick. My daughter in FL says she cannot drink it anymore.
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Posted by Think So on 2012-05-03:
Seems like a rather outlandish claim to make without any medical evidence. Ever consider it's merely coincidental?
Posted by Bill on 2012-05-03:
I have a novel idea, drink water.
It's better for you and much less expensive.
Tastes better too.
Posted by BigAl on 2012-05-03:
I would not drink a diet soda under any circumstances. I do occassionally drink regular soda. The best diet drink is water.
Posted by Anonymous on 2012-05-03:
Bill> I don't believe the OP was soliciting advice on whether or not to drink a beverage that is better tasting or less expensive. The tone of your comment infers that the OP has done something wrong to deserve the treatment they received from the product. That is a violation of the TOS (Terms Of Service) within this site.

That would be like clicking on a complaint about a brake job from a mechanic, and us fellow members lecturing the OP on how it is much healthier and cheaper to just walk instead of driving.
Posted by Churro on 2012-05-03:
*wiping tears from eyes* What DIRM74 said!

+ 2 / 0.000000000000000000000000000000001
Posted by GenuineNerd on 2012-05-03:
A couple of possibilities...could the Diet Coke be outdated? Aspartame tends to decompose after a few months, giving diet sodas an "off" taste. Check the expiration dates on the bottom of the cans or the edges of the bottle caps. I once bought a Diet Coke from a vending machine at a motel; I noticed the off taste after the first swig...turned out the bottle was over a year past its expiration date (no way to check that date if the pop is from a vending machine.) I ended up dumping that bottle, and walking to a nearby Circle K for a "fresh" Diet Coke. The taste difference is like night and day.

The other possibility is the aspartame itself-some people are sensitive to aspartame, which could include headaches, seizures, and nausea.
Posted by CowboyFan on 2012-05-04:
Claims that an entire product line makes you sick, as compared with one meal or one bottle of soda, is a serious claim that should not be made without medical evidence. Its like my claim that carrots cause cancer, because everyone I know who has had cancer has eaten carrots - what is particularly dangerous is second hand carrot steam that comes off of a pot of carrots being boiled.
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Flat Soda
Posted by Cookt98 on 01/24/2012
To whom it may concern. I recently bought a six pack of diet Coke in the glass bottles. upon opening one I took a drink and it was flat. This really disapointed me for I love these glass bottles and can only find the diet ones at one store in my area which is about 20 miles away from where I live. I just wanted to let you know.

Thank you for your time.

Kathy Cook
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Posted by Alain on 2012-01-26:
Go to http://www.coca-cola.com/en/index.html and then click on 'contact us' at the bottom center of the webpage to let them know of this problem. You could also go back to the place of purchase to see if they'll give you a replacement, if possible.
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Machinery screw found in 24 pack of Coca Cola
Posted by Ryan84 on 11/22/2011
This evening with I was reaching into a 24 pack for a can of Coke, I was surprised to head a ting, not the sound of 2 cans hitting each other, but the sound of a solid metal clanging against the can. I pulled out a 1 1/2 inch self tapping screw, Possibly from some type of packaging machine. I am not looking for compensation as I really don't find this to be a huge issue, just a little concerned. I am looking for an e-mail address for Coke, but I am only finding the mailing address. Can anyone help?
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Posted by Anonymous on 2011-11-22:
You might try this: https://secure.thecoca-colacompany.com/ssldocs/mail/eQuery_product.shtml

Posted by trp2hevn on 2011-11-22:
Not sure if this will help but...

Posted by trp2hevn on 2011-11-22:
How helpful can we both be at the same time? LOL
Posted by Anonymous on 2011-11-22:
LOL trp!
Posted by Anonymous on 2011-11-22:
Different women, but saying the same exact thing...story of my life. *running and ducking*
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Can't get the cap off
Posted by Auctionannie39 on 09/09/2011
I am a 72 year old woman and have trouble getting the cap off of the new small bottles of Coke. They are the right size and I can cap them when I don't drink the whole bottle, but recently even with a pair of pliers I couldn't get the cap off.

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Posted by Alain on 2011-09-10:
Give Coca Cola's Corporate/Headquarters Office in Atlanta a call about this at (404) 676-2121.
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Peach Cola
Posted by Badams40502 on 08/04/2011
Why did Coke take peach Fanta off the market? They were really good.
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Posted by Venice09 on 2011-08-04:
It might not have been taken off the market completely. Maybe it's just not a good seller in the area where you live.
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Taste of cola
Posted by Gipcamp1 on 06/26/2011
After being a very good customer of COKE I know what it supposed to taste like. I have enjoyed it for a long time. LATELY I have picked up several bottles of coke and have noticed much different taste. The new taste seems very flat and leaves at bad taste in your mouth. I don't want free coke or money but I will be switching my choice to Pepsi.
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Posted by madconsumer on 2011-06-26:
were the bottle out of date? stored in the heat?
Posted by GenuineNerd on 2011-06-26:
If the pop is a month or more past its expiration date, it will take on an "off" taste, especially if it's diet, since aspartame deteriorates after a few months. Usually diet sodas have a shorter expiration date than the sugared versions. The expiration dates are typically on the side of the cap and/or the neck on bottles, and on the box flap and bottoms on cans.
Posted by trmn8r on 2011-06-26:
I agree checking the date is a good idea, but I note that the OP states this happened with several bottles.

If I were a loyal customer like the OP, I would try to find an 800 number, and call and voice my concerns to a live CSR. Is there a # on the bottles?
Posted by Mr.Stupid on 2011-06-26:
No,Coca Cola is great! As long as it is not expired.
Posted by Nohandle on 2011-06-26:
This is the first I recall reading about *flat* cokes. We've received them about Pepsi's before. Were both bottles purchased from the same place? It wouldn't have to be at the same time. All diet sodas (if that's what you bought) have a strange taste to me, no matter the brand.
Posted by madconsumer on 2011-06-26:
coke is good for cleaning dirty pennies and battery cables. it will also clean silver.
Posted by Anonymous on 2011-06-26:
You should check the dates, maybe the store had a bad batch. I wouldn't give up on a favorite beverage of mine.
Posted by GenuineNerd on 2011-06-27:
Maybe the OP purchased the Coke from a corner store or convenience store that doesn't turn over its inventory as frequently as a major supermarket or big-box discounter. On more than one occasion I have seen soft drinks on convenience store/corner store shelves that was past its expiration date...and the owners of these stores (often Middle Easterners) could care less. Often times, these neighborhood stores would get older inventories that were returned to Coca-Cola and Pepsi by the major grocery and retail chains, so their product is most likely short-dated or expired.
Posted by disappointed on 2013-04-27:
I've purchased a 2 liter Coke from walmart and 1 from Publix both have the same nasty horrible taste
Posted by cgh on 2014-02-20:
I agree. I used to always enjoy drinking coca cola, but lately it leaves a horrible taste in your mouth and just tastes nasty. I cannot tell you why.
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