Liars and Rip Offs
Around the first of October, I had made arrangements with Leonard, a Comcast supervisor, to a payment agreement of $75 a week until we get our bill caught up. We made those payments without fail. Throughout this whole time, we kept getting calls stating we had to pay our past due amount. Each time, I would call Comcast to find out what was going on and have to explain about this agreement. Every time I was told that we were not going to have our services interrupted.
On October 24, I was awoken, by my very irate husband, with the announcement that we couldn't call out. Shortly after that, our cable TV was shut off. We still had internet so I contacted them through chat.
I was told to go to the nearest office to have a supervisor give us a written statement about our original agreement so the threatening calls would stop. Right after that, my internet was shut down. We drove to the nearest office, we were given, only to find they only take payments there. So we found the other office and waited for over an hour to talk to one of their representatives. There wasn't any supervisor there! After explaining to Candace what had transpired between Leonard and other employees, she said she would send our information to the call center and our services would be turned back on.
You guessed it. They still were not turned on when we arrived home. This is when my husband discovered we could call Comcast corporate offices directly. Since I had, previously, gotten their number, from here, I called them. The first person I contacted and explained our agreement to said there wasn't any way we could have our services turned back on until we paid the past due amount. I called a little later and talked to another representative, who was rude to me when I asked how his supervisor could call me back when we didn't have that service. He just kept saying that a supervisor would call me back. I told him he was being rude to me when I hadn't been with him. He insisted he wasn't. My husband called the third time and demanded to talk to a supervisor without going into any details. This time, I was put through immediately. (The bill is in my name. So I have to make all the arrangements, payments, etc.) That woman said she would give my information to another department and that we could look at other programs to save us money when someone called me back. Three hours later, another woman called me.
I explained everything as before. She put me on hold while she looked at our records. She couldn't find anything about our agreement with Leonard or anyone else. Even though I had dates with the other employees, she still said that, since she couldn't find any agreements, we would have to pay the past due amount to get our services restored. I then told her that the other lady told me we could get a cheaper package. She said that they could give us the basic program of 10 local channels, the lowest speed internet and local phone service with paid long distance. But, get this, it would cost us more than the promotion we have now. Needless to say, I stayed with our original package, which, by the way, we have never paid that amount either. It's always been higher. She told me that no Comcast employees should ever make payment arrangements, that this is against their policy. I know better. I've been with them for years and have made payment arrangements on many occasions.
I told her our circumstances, that we didn't have the amount they wanted that day.
Then I asked her, "If I agree to pay the past due amount on Wednesday, October 26, will you turn my services back on?"
I pleaded with her, saying please numerous times stating we need our phone and internet since we are looking for employment, selling items to get money to pay Comcast and other bills and have a son, who has mental problems and would freak if he can't get a hold of us. Finally she agreed. Within minutes, we had our services turned back on. I was very thankful to her for this.
But, and this is a big but, I will never trust Comcast again. They ruined my belief they were a good company who cares about their customers. All they did was to lie to me from the beginning when they told me I wouldn't be charged any extra for an upgrade in our services or that they would be interrupted. Something I want to explain is, I didn't call that Sunday because they, normally, don't work on the weekends or late evenings as they once did.
I was led to believe, many times, our payment arrangement was going to be honored. Comcast doesn't have any honor-not anymore. They used to be a great company. Now they deceive people, who think they are getting a good deal, only to be ripped off.
One last note, I looked at our statement, and, according to them, with all the payments we've made and their credits, we are, supposedly, not only in the clear, but actually have overpaid them. Yet, at the end of our conversation, the last supervisor told me we still owe another past due amount of $189. How? We are supposed to have overpaid, but we still owe another past due amount? Also, how in the world could we owe them $546 when we only upgraded to cable TV in August for the promotion of $119 a month? Something smells in Comcast city, and it ain't pretty.