ILLINOIS -- Chronic problems with Customer Service, On Demand, Technical Service, Billing....you name it. 6 years of crap...the only reason we haven't cancelled our service is because we have yet to hear of a decent option. I'm currently on phone for past 15 minutes (after 35 minutes yesterday and more time these past 2 weeks). Sometimes wait 15 minutes to even get service. Supposed to come out today to once again check out our set-up.
When they didn't show up by time scheduled 9-12, I called them and was told the techs didn't have proper equipment and would have to reschedule. After I let them know I wouldn't do that and that I had to leave by a certain time they did reschedule for same day. I'm now on phone waiting for a manager to voice my frustration. This has been going on for 6 years!!!!! Who's the fool?!? ME!
This is only 1 of so very many problems with Comcast. We can't use On Demand 50% of the time and they have yet to figure out that it isn't on our end! WE HATE COMCAST AND HAVE JUST ABOUT HAD ENOUGH! We are now searching and researching options....Anyone got any suggestions as to a good cable company?!? Thanks!
WEST HARTFORD, CONNECTICUT -- Told them they only have seven premium channels - HBO, Showtime, Cinemax, Encore and Starz out of 50 plus in HD. There are over 10 HBO channels. They give you 3 - 1 is in Spanish, all the others they give you 1 of each, no east or west of any of the above. I called, they looked off their competition and they noticed that your version, DirecTV, Dish gives you 107. If anyone has to choose between Comcast, ATT or DirecTV and if you watch TV, don't take Comcast.
INDIANAPOLIS, INDIANA -- My cable box seems to be picking up a Radio station playing music 24/7, it never stops. I can stand about 2-3 feet from the outside cable box and follow the orange line around the garage to end of garage where the black wire starts and goes up into the attic. I even hear the sound through the wires. In our neighborhood the electric wires are underground so a cable box, an electrical box and a box for phone are grouped together, actually they look more like poles about 4 to 5 feet tall, on the other side of my home are two more such poles they also have music coming out of them.
This has been going on for three years. I always assumed it was coming from a neighbor. I just found out recently where the problem is. The bad part is that the music comes into my house, it is one volume outside and twice as loud inside my house, making my life hell. Hard to watch a movie or read a book, sleeping is also impossible, my nerves are shot. So I called Comcast on Aug. 9 told them the story that said they would send a tech, no one showed. Next call Sep. 6, Answer: "someone would come on Fri." Next call Sep 13 I was the informed that I got the wrong info, someone had to come who had special tool that could take 3 to 10 days.
Next call Sep. 17 I was told someone would be here this evening between 5 and 7 pm. I called one more time Sep 19. I explained the story again, told the person that I would report them to the FCC. It should be obvious that something is cross in the wiring, I then spoke with a supervisor. He never heard of such a thing. He thought someone was playing a trick on me. Sure. 24/7, a trick.
He finally said he would send Tech who would have special tools. I said it was sad that Comcast only had one set of special tools. Today is Sept. 21. I have not heard or seen anyone from Comcast and no one has called. How can people have a job in customer service when they have no training how to treat the customers. We are not just Peons. We are clients paying good money and we deserve the best service. Without us there would be no job.
HATTIESBURG, MISSISSIPPI -- In Feb 2013, I had Comcast cable installed in my home. On the day of installation, the tech was over 3 hours late to the 2-hour appointment window. During the installation, the tech misjudged while trying to drill a hole to run a line into one of the bedrooms and I now have a hole in my living room wall where the drill came through. Along the way, I have had a few issues, but they were all pretty easily handled, of course, after spending 30-40 min (sometimes longer) on hold with the service center.
On July 11, my cable box in my living room quit working. After another very long hold session (two days in a row) I was told to swap the box out at my local office. When I went to swap the box out the lady tells me that I have a DVR box and that I haven't been paying for. I tell her that I never asked for a DVR box, just a digital box. She proceeds to tell me that I will be back-billed for the time I have had the DVR box. Anyway, after a few "not so nice" words were exchanged, I left with my digital box. After I get the box home and hook everything up, guess what, that's right, it doesn't work.
After another 3 hr wait for someone to call me back, they try sending signals and I still do not have service. They schedule someone to come out (a week and a half later). When the tech comes, he tells me that it will be a $60.00 charge for him to see if he can fix the cable. Negative. He tells me that he can tell me what to do and they won't charge me. OK, my cable works but goes in and out for the next day and a half.
Now it is completely out again. I have spend another 30+ min on the phone with the service center with someone who can barely speak English and is trying to tell me to do everything that has already been done. He did schedule another technician to come out this Saturday (4 days from now). He can't tell me whether there will be a charge or not.
One thing you can bet, this is the absolute last chance Comcast has to make things right or I will be canceling my service and calling a contractor to come do an estimate on fixing my wall and Comcast will be getting the bill for it (which is, by the way, ridiculous that no one has contacted me yet after I have mentioned it to them three times). In my opinion, don't waste your time with Comcast.
MINNESOTA -- Every phone call to Comcast has the same familiar tone.
1. No matter the issue I am told the same response. "Do not worry. I can help you."
2. The truth is they don't help me. I have never had an issue resolved in less then three phone calls.
3. The reps do not understand what I say. Their responses are totally inappropriate to the questions I have asked or to the issues I have explained.
4. I call 4 different times and get four different answers, even when supervisors are involved.
This is true whether it is a technical issue or a billing issue. The problem is as far as cable TV, Comcast is a monopoly in this area of the US. Comcast needs competition for them to improve their services. If customer service is important to Comcast they might consider getting some real customer service training for their employees.
Customer service at Marriott, Discover, Chase, Delta Airlines, etc. is solution oriented, efficient. They listen well and understand the issues that can and do arise. Comcast would be well served to incorporate a training program similar to theirs. However, as long as Comcast can continue with poor customer service and still make a profit, what is their motivation to serve the public better?
WINCHENDON, MASSACHUSETTS -- I looked at a bill and noticed that Comcast had charged me for multiple anime episodes that when you looked at them in the On Demand menu showed as being free. I called and complained to customer service about this and was told that after speaking to a supervisor that the charges would be removed. I suspect this is not the first time they have billed me for "free" episodes. I will be paying very close attention to my bill from now on, and if I see them charge me for on-demand services that they list as free, I will be contacting the mass attorney general over this.
I have been on the phone for a total of 51/2 hours in the last week because of problems with Comcast Cable TV reception or service. This is the 1st public complaint I have ever written!!! Today I had an appointment from 10 am to 12 noon. It is now 3:40pm. I have called regarding the appointment since 12 noon when the guy didn't show. Now they say they are expediting the service call. I'm writing this so my blood pressure didn't go up. The other day it was 188/98 and I was afraid I would have a stroke!!! I live in a mountainous area of Colorado where we don't have any other service provider except Comcast.
KODAK, TENNESSEE -- I've had Internet with Comcast for 4 months, never been late on payments or anything. A girl called me from Comcast and said I could get TV and internet for $10 more so I agreed. So she said they would send me the box and I was to hook it up. I couldn't get it to work, so I called and the man on the phone told me he'd send someone out and if it was the box it would be a free house call. The guy came out it was the box so he switched it for a smaller black box. I got my bill and they charged me for the guy coming out and a $50 deposit plus $39.99 and other fees, my bill was $157 dollars. It says 30 days if you're not happy you can go back to what you had before.
So, I called and they transferred me to 5 different people that I have to tell the same stuff. The girl told me I can go back to what I had, but I would still have to pay for the guy coming out and the $50 deposit fee that they added on so my bill would still be $147 dollars. I just told them to turn everything off so my bill will be at least under $100, so stupid!!! I wish I never agreed to add something that I was lied to, about now I am going to lose my Internet too.:-(:-( :-(
I have been trying order an HD digital box since 12-1-13 and I have finally accepted the fact that I am not going to get one. I will, of course, be charged for it. Six, count them, six times I have made the request and each time I was told they just couldn't understand why my request had not been fulfilled. I have been told they must have used the wrong code or a variety of other excuses. I have spoken with someone in India, Mexico, and the US.
I realize now that the Comcast way is to tell the customer whatever lie is necessary just to get them off the phone. They always want the customer to review right after your contact with CS. They need to contact the customer days later after they realize they were lied to. I am supposed to receive my HD box today by priority mail. I will not hold my breath!
AURORA, ILLINOIS -- Network channels black-out and/or picture break-up since January 2013. This is 9-2013. Right now two channels are blacked out. When on-screen number is called you are directed to pay your bill when it is not due. Regardless, we pay monthly fee if we need a service call and most tech problems can be connected, electronically.
Why is American cable so high priced compared to other countries? Our bill is $169.00 every month with basic cable. How is it Germany and Russia only pay around $40.00 a month and that's for the whole country? Worse of all Xfinity has a monopoly on our apartment building. We cannot change cable company. I think that is why we get sloppy service. That and lack of proper training and language barriers.
These excessive fees should include free scheduled routine service visits. Every person hired should be required to do a paid on-the-job in-service training class every week ranging from OJT to ESL to the humanities. They could pay their independent contractors to teach their OJT classes not to mention the plethora of knowledgeable laid off professionals. They may even qualify for a gov't grant. Customer service is a joke. I have been on the phone an entire day until I, finally, got an intelligent representative who was knowledgeable about his job. The solution was so simple but it took me all day to get satisfaction.