Complaints: Inability of Comcast to keep accurate account records, Over Charging/Price Gouging, Packaging for Fraud and theft because of packaging, Raising prices without permission and acceptance, Inability of Comcast employees to be able to recite monthly prices to customers.
I have been with Comcast for 30 years and as of two years ago, I have had nothing but trouble over your billing and unorthodox package program that is nothing but a huge rip off to customers; i.e. packaging and pricing. I watch very little TV. Primarily, my TV consists of Fox News, the weather channel and six months of football. There is very little else that interests me and of what little I do watch the pricing is totally out of bounds and out of reason.
There is one other person who has the TV on when I am not watching, but most of the time she gets her information and TV off of her cell phone. Therefore I, and probably many others are being billed for packaged TV programming that has no real value to us. All packaging is for profiteering and not customer satisfaction.
When I started with Comcast I wanted nothing but the basic TV and Internet (high-speed) package and was disappointed because I had to upgrade just to get what should already be available on basic TV, i.e. National News and weather, but years later I upgraded because I wanted to watch some national news; primarily FOX News and I had no interest in the Communist News Network (CNN) and their sister companies like MSNBC. I hate prefabricators of the truth.
The simple fact is, there is no real news in this controlled information world of criminals and a major part of the population understands this of which most refer to the news media as a circus. Still, citizens have a right to know and understand what is happening in our country and in the world around us. Do we get real news? No! Most of your programming is so packed full of advertisements, I find no reason to attempt to watch the movies and other programs I may otherwise, have an interest in. Thus, after the second advertising session, I usually turn it off and put in a DVD if I want to watch something.
In other words, your total packaging program is nothing but a scam and a very overpriced and overrated scam to say the very least. I am sure you don't want to know my real feelings about your greed, graft and downright thievery of the general public just because of monopolization of which at one time was illegal in this country.
Now, I spent 20 years in the United States Army and of that I spent 18 months in Vietnam, from 1966 until 1968. I served a country that has ripped the people off big time since after the Kennedy Assassination – thanks to David Rockefeller, Henry Kissinger, Lyndon B. Johnson and a bunch of other self anointed – so-called “Elites”, all over the control of the illegal and unconstitutional currency system put into place by the bankers who wrote the laws rather than Congress who had the only authority to write laws. However, I will not go into the corruption of our so-called government, as that is not the reason for this letter.
Aside from just raising prices anytime Comcast decides to do so, which screws with my auto pay plan through my bank, I have been billed several months now for a bill that was paid and you received but for some reason, my account is still screwed up. Why? Incompetence or is this the general attitude of Comcast?
How many complaints against Comcast and how many have left to sign on with other providers? I have been to the Xfinity office several times this year over this and the first time I was told the accounting probably did not catch up to the billing and it would show on my next bill. The next bill came in and I returned to the Xfinity office again and was told there is no payment showing as received for the beginning month problem. Since I did not have the banking information with me, I departed a very unhappy customer.
The next time I went in, I showed the reference numbers for each payment made and received by Comcast and when the customer service representative looked up the information, the account showed ‘No payment due!” Amazing, yet and still my bill showed a delinquent payment! Now again I get a monthly statement and the amount due is well over the previous charges as well as my price has risen again when I was told there would be no price increase back in (the end) April for one full year.
All I want and any other customer should expect is a reasonable base price for TV Service that includes basic TV of which should include all TV news and general (local) TV expectations of which is FREE in the first place, not including all your pay to play movies and other bull crap you package. I don't want all that crap and I am sure when people wake up and realize they can no longer afford your over charges for what should be considered basic TV, you will see many more leave Comcast.
Given the fact my payment is to be less than $113.00 per month until May of next year (and I will never pay more) for what little TV I watch, and my internet fee of which is way overpriced should be adjusted down to within reason, you need to consider what is fair and reasonable for what you market. Moreover, you need to look at how you have and are treating your customers. Comcast wreaks of PPM, as well as a bad case of greed. (PPM: Piss Poor Management.) All I have ever asked for was a set price so I can set my payment to the exact amount each month and never have a problem. Impossible with Comcast!
Because you have a policy of raising prices without notification it is impossible to plan payments and NO ONE GETS access to my banking account unless for specific purposes and if I feel they can be trusted. You do not fit in that category because your corporation can't be trusted and has been the reason for problems with my account over the past two years of which also cost me a late fee when there was no payment ever late other than a problem based on your billing procedures, which caused a blip in payments. (One time in 30 years.)
As for this month's payment, you have raised my price again and my price (again) was to be fixed until May of next year at just under $113, but I set the payment at $113 just to see if your people would do the proper accounting. You have failed to respond with a proper accounting procedure and shows you could care less about customers or customer satisfaction, when in fact, you owe me!
Since my payment was made in the proper amount (plus a little more) and the payments will not change until next year, you have been paid the proper amount again and it is your responsibility to correct my account and keep the proper accounting to ensure customers are cared for properly. Monopolization should once again be made illegal and open/free market should be allowed for fair competition. This goes for phone companies, to include cell and home phone, TV providers, Internet providers and any other service to the general public.
I expect you to readjust my account and bill me properly in the future and never to increase my costs again without my written permission. Likewise, I demand a monthly quote, to the penny, that will not change for basic TV and High Speed Internet, to include all taxes and fees. That is not an unreasonable expectation. It should be law when dealing with providers like Comcast.
ALBUQUERQUE, NEW MEXICO -- I was a loyal customer with Comcast for 19 years. I had continued many years after my initial 24 month contract ended. Two years ago they began shifting programs from my purchased plan and billing me incorrectly for services. I called to discontinue service. The "Loyalty" dept. made me incredible offers at a reduced price if I would stay on, with no addition contract requirements. I accepted. The bills that followed were nowhere near what was offered and kept increasing. I called and requested the service be disconnected immediately. I also requested my final pay-off and was quoted a price which I paid. All done, right??
Well, now one year later (this month), I get a notice from a collection agency demanding $230.00 in delinquent payments. I called Comcast and spent 2 hours on the phone being transferred to 4 different people. Luckily I keep my bills and notes filed for a couple of years, so I had the names and dates of my conversations. They finally agreed that they had wrongfully charged me an early termination fee which would only have applied if a customer drops out while under the initial contract.
When I contacted the Collection Agency the young man told me this is not unusual, that he has seen this happen many times with Comcast. They wait, probably assuming most people don't have the docs to back their complaint, then bill them for disconnect or termination fees. After 19 years I'm free of that mess and enjoy satellite services. JUST A WARNING, WATCH THE BILLS CLOSELY AND KEEP YOUR RECORDS. You may need them later.
PORT CHARLOTTE, FLORIDA -- I ordered Comcast for a newly purchased home. Paid close to $400. Later found out the Comcast did not offer service in my area. They refunded all but $95 of my money and have continued to bill me for the $95. Three different times now I have had to spend long times on the telephone trying to sort out the confusion with customer service and collections agencies. The last two times I was promised the situation was corrected, but now for a third time this derogatory account has hit my credit report, creating serious issues for my available interest rates and banking credit relationships.
Once again I am in limbo awaiting a return dispute call sometime in the next 48 hours. I get wrong phone numbers to call where they have no idea how to contact the correct "region" to deal with my problem. Worst customer service ever! I cannot believe they are in business! As another reviewer noted "Calls to customer service are to people all over the country and NO one knows what the other is doing." This is absolutely true. Stay away from this company if you have any options!
WILLOW GROVE, PENNSYLVANIA -- Where to begin? The fact that Comcast can force us to pay for airwaves, or the fact that we pay exorbitant fees to be chattel in its dog and pony show? "Customer Service" is an oxymoron. Speak, wait, transfer, repeat, wait, transfer, and repeat again. Absolutely no evidence of communication or record keeping. After being passed from one script to another, we are told nothing can be addressed, unless we take off work, reschedule our days, and wait for more sleight of hand to delay its poor outdoor cut-and-paste work. Shame on Comcast, and more shame on the government that has turned its back on our anti-trust and monopoly laws.
DENVER, COLORADO -- Moved to a new apartment. Have had 4 different people out here and my services still don't work. The supervisor told me "I'll give you HBO for free." Stupid ass, my services don't work and the last service call was cancelled. They have no clue what they are doing nor do they care that my services don't work.
ILLINOIS -- Chronic problems with Customer Service, On Demand, Technical Service, Billing....you name it. 6 years of crap...the only reason we haven't cancelled our service is because we have yet to hear of a decent option. I'm currently on phone for past 15 minutes (after 35 minutes yesterday and more time these past 2 weeks). Sometimes wait 15 minutes to even get service. Supposed to come out today to once again check out our set-up.
When they didn't show up by time scheduled 9-12, I called them and was told the techs didn't have proper equipment and would have to reschedule. After I let them know I wouldn't do that and that I had to leave by a certain time they did reschedule for same day. I'm now on phone waiting for a manager to voice my frustration. This has been going on for 6 years!!!!! Who's the fool?!? ME!
This is only 1 of so very many problems with Comcast. We can't use On Demand 50% of the time and they have yet to figure out that it isn't on our end! WE HATE COMCAST AND HAVE JUST ABOUT HAD ENOUGH! We are now searching and researching options....Anyone got any suggestions as to a good cable company?!? Thanks!
MINNESOTA -- Every phone call to Comcast has the same familiar tone.
1. No matter the issue I am told the same response. "Do not worry. I can help you."
2. The truth is they don't help me. I have never had an issue resolved in less then three phone calls.
3. The reps do not understand what I say. Their responses are totally inappropriate to the questions I have asked or to the issues I have explained.
4. I call 4 different times and get four different answers, even when supervisors are involved.
This is true whether it is a technical issue or a billing issue. The problem is as far as cable TV, Comcast is a monopoly in this area of the US. Comcast needs competition for them to improve their services. If customer service is important to Comcast they might consider getting some real customer service training for their employees.
Customer service at Marriott, Discover, Chase, Delta Airlines, etc. is solution oriented, efficient. They listen well and understand the issues that can and do arise. Comcast would be well served to incorporate a training program similar to theirs. However, as long as Comcast can continue with poor customer service and still make a profit, what is their motivation to serve the public better?
WINCHENDON, MASSACHUSETTS -- I looked at a bill and noticed that Comcast had charged me for multiple anime episodes that when you looked at them in the On Demand menu showed as being free. I called and complained to customer service about this and was told that after speaking to a supervisor that the charges would be removed. I suspect this is not the first time they have billed me for "free" episodes. I will be paying very close attention to my bill from now on, and if I see them charge me for on-demand services that they list as free, I will be contacting the mass attorney general over this.
COLORADO -- When people write complaints against Comcast, I can sympathize with the original author, but at the same time, I've posted how well things go whenever we have had Comcast issues. Well today is my turn, to write a complaint.
On April 6, 2010, we had a technician come out to our home, again. We have had the ON-DEMAND service since 2007. We have had Comcast since 2000 when it was first called Adelphia, and service has been fine, until we ordered the ON-DEMAND service which included the box. We have had nothing but trouble with the box in our family room since 2007. They have always come out to our home, replaced the box, and things would work a while, before the trouble and many error messages begin. I started to think maybe it was our TV, so we went and bought a new TV for the family room in August of 2009.
The technician came out, said the box was bad and replaced it, again. We are very used to that. He was late, and they gave us a $20.00 credit along with another 3 months of free HBO due to all the issues this one box causes us. They have also tested the outside wiring, and it's all good. All the other digital boxes in the house work fine, so far anyway. I probably just jinxed us, by saying that.
Here is my complaint. I just went to pay my bill, and it was much higher than normal. I use the automated service to pay by phone. I then take the option for a customer representative. She goes over my bill, and says, "Oh, I see the extra charge," which is $29.99. I ask, "What was that for?" She says, "Oh for the service call on April 6, 2010."
I ask why, after 3 years, and many many service calls are we being charged. She says they only charge for the service call, if the problem is on your end, and not with their equipment. I say, "It was your equipment, again. The digital box was bad. How is that our fault??" She says, "Well for an added amount of $1.45 a month, you can get their service protection plan." I said, "No thank you, I do not want that."
The problems we have with Comcast are not on our end, it is due to their equipment. She was very nice and said she would credit us the $29.99, it would take up to 72 hours. I said thank you, and when I get the credit, I will pay my bill. I think it was a sneaky charge that was added. I always check over my bills because of things like this. I understand it was an error on their part to charge me, I just wonder how many other people do not actually read their bills, just pay what the amount for the month is due.
My first round with Comcast was in 2007. One of their contractors was installing new fiber through my front yard. Ended up piercing my water line & cracking my driveway. Cost to fix? More than $6,000. You would not believe what I had to do to get reimbursed. Despite the photos of the actual dig line marks in my grass lining up with crack in driveway, waterline, and cable box (in addition to my water bill going from $20/mo to more than $200 immediately after the dig), you'd think that it wouldn't take almost 4 months to get it replaced.
Additionally, a tech disabled my virus while trying to 'work' on my connectivity, allowing malware/virus on my desktop to the point it took in excess of FOUR hours from powering on to simply load Windows. Of course, Comcast would not reimburse me for that. Round 2. My company required non-wifi, non-DSL internet for telecommuting. At the time, Comcast was running a special in March 2009. Internet was $24.99 with basic cable for $10 more a month for a year with free installation. Pretty good deal that (stupidly) made me try again.
Four different installation techs. 3 were complete idiots. The first one tracked mud through my home - staining my carpet. Another insisted my cabling was feeding in 'through my attic'. Now I'm not a cable installation tech, but I know the cable is fed through the side of my home. The third one was just stupid. The forth one finally got it done - said there were no problems and the previous 3 people did not know what they were doing. Additionally, he 'swapped out' my own personal modem (meaning he took mine) for a new one. That was a hurdle. But it was installed and smooth riding now, right? (Laughing, not a chance.)
First, I was charged for FOUR separate installation fees. Secondly, I was not given the promotional offer advertised. Seems simple enough to call and get it corrected, right? (Not a chance). EVERY month, I mean EVERY month, I had to deal with incorrect bills from late charges, to incorrect fees. I got tired of dealing with the regular service, started just beginning by asking for a supervisor. (Four weeks later, that return call hadn't happened). Service shut of several times when I paid the amount I was told to over the phone but credits were not applied.
Then I learned that Comcast has a team for "reputation management" for Twitter. I tweeted "Comcast sucks" and got someone give me an email address to 'fix' my problem. The problem was not fixed (on a monthly basis), but at least I did not have to sit online for god knows how long, and I had everything in writing. (Thank heaven for that). I emailed the one person I had interacted with ongoing that I had advised them I was canceling Internet service, I had gotten another provider and was fed up with the crappy internet access. But I was charged for the following 3 months, despite regular repeated email insistence to cancel service.
In early March, I'm having my future In-Laws over for brunch. First time I'm meeting them. Big deal. Knock at my door. A Comcast tech is there to collect $149 immediately or they are shutting off service. I tell him he's incorrect and show him the last email exchange advising me that credits had been applied (but weren't). I was absolutely MORTIFIED by this experience and it utterly ruined my brunch.
Promises made yet again, but all talk. TWELVE bills. Not one correct. Not one. I'm still being charged an 'inactive modem fee' in addition to a 'modem fee' - I have told them they are happy to have this one back but they need to require the one they took. I was assured more than a month ago that the situation would be 'resolved' once and for all, but 4 weeks later, still not a peep. I've also advised them to cancel my TV - as it was constantly 'shifting channels' requiring me to reprogram the TV channels (a 3+ hour process with my particular TV). I checked yesterday - more than 3 weeks ago, I notified them to cancel service, but they have yet to cut my service.
I have been interacting with supposedly one of the senior customer service people at corporate. It is completely inconceivable how a company can be so consistently inept? I would rather go without TV at all before dealing with Comcast again. I've fortunately got everything documented for more than 8 months of the lackluster service I've received. I will be working with a local Consumer Reporter later this month to do a story on how atrocious Comcast is. I look forward to sharing my experience with as many people as possible. I am going to digital antenna at this point.