Comcast Corporation Phone Service Reviews

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Facts about Comcast Service (employee)
Posted by on
I hate Comcast service as much as the customers do. I dread coming into work everyday to hear screaming customers. Usually it's the same problems everyday;No Dial tone, cannot access voicemail, cannot receive calls, techs not showing up etc. I truley I have empathy for all Comcast customers out there. It's not that we don't care as customer service rep's, it's that we really can't do anything and I feel helpless. There are some rep's that really want to help and some that don't care but, that's any company. The following are some facts to know about Comcast:

1. Customer Service: A lot of the employees are out source (national call center) and aren't able to connect you to extensions. The training sucks. We're thrown out to take calls not knowing much, except to sound like we know what we're talking about. We have agents telling customers things that aren't true because we don't know and don't have realiable resources to give the correct answers. Honestly we only receive irate customer calls and a few simple good calls. I wish Comcast will get their sh*t together. Comcast doesn't seem to tell new customers that there is an additional charge to connect jacks to our service. We're only required to connect one phone directly to EMTA. They are really slick. Wait before you sign up for the bundle package because it's a contract and you have to pay to terminate service when in the bundle. If you are considering Comcast because that's the only company in your area make sure you write all your questions down to ask. Believe me they won't just give you information. Ask how many jacks they will activate and if there is an additional charge etc.

2. Requesting Supervisors: When customers request supervisors just to let you know we have regular agents that are assigned to take supervisor calls and do not have any more authority than the reps. Majority of the supervisor's aren't even trained on the service, only thing they do is audit the calls, make sure their employees are meeting their handle time, attendance etc.

3. Service Calls: We aren't responsible for scheudling. The customer service reps can only give you what's available. We aren't able take out another customers appointment in the place of yours. We can contact some of the dispatchers based on your location to force in a sooner appointment.

4. Dispatch/Technicans: Comcast hires contractors that don't know what their doing and don't care. I believe they are paid commission by how many jobs they complete.
When you have an appointment scheduled and they call your contact number if you don't answer they will not get out the truck and knock on your door. The tech cancels your appointment and moves on to the next house. Isn't that wrong? Well the customer service reps cannot do anything except schedule another appointment and hope it doesn't happen again. We do consider no dial tone as an emergency but we get some many calls in regards to this that dispatch is usually booked.

5. Tickets: To help the rep out and yourself always ask for a ticket number and keep it for your records.(starts with cr1******) Each rep is SUPPOSE to create a ticket for any problem you have that needs to be repaired. These tickets are forwarded to another department depending on the issue to be investigated. Unfortnately some problems cannot be repaired right away it takes a few days. Which I understand why you all get upset. I've seen tickets kept open for months and have never been touched. The only thing we can do is call that department and guess what they tell us? They tell us that they will escalate the ticket, AGAIN. Then we're forced to tell you that it has been escalated and you should hear from someone within 24 hours.

6. Outages: We don't have any info on what caused outages or know if tech are really working on the problem or not.

There are some customers that call that say they never have a problem with the service. It really depends on where you live. To me it's just like cell phone service and not dependable. If live near a lot of trees I wouldn't suggest this service. Most of our problem calls are from Atlanta, MA, NJ,CT and PA. I totally understand how you all feel.

Sorry for all the typos. I just typed this up really quick. If you have any questions post a response and I will try to follow up with you.
     
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ejack053824 on 11/19/2007:
Babygirl22...I appreciate your post and thanks for helping all of us understand what really goes on a Crumcast.
bsb7140 on 11/20/2007:
I to am a "Comcast" Employee... and I work with the Video services.

I to work for an outsourced company, and I will start off by saying that we don't receive all the same tools and resources that Comcast gives its own employees but somehow we are held to a higher standard. Comcast just plain sucks...I will agree with most of you.

As it relates to the cable services, I can tell you that On-Demand rarely ever works and sadly we cannot do anything about it.

Basically the answer to all technical questions is just to reset your box and hope for the best, or send out a technician. That's really the only two options that we do have.

We have no ability to contact field techs to see why they never showed up to your appointment... The field techs do suck. They always miss appointments and never show up, and we have to take the brunt of the upset customer, and we can't do anything but reschedule.

Comcast just plain sucks....I handle calls for New England (MA, CT, VT) and we have major problems with the tiling on the digital cable and its just a problem Comcast never can seem to fix. Yet they keep raising your rates.

As, far as contract term fees on the bundles, this only applies if you sign an agreement for the 24 month bundle. If you are in a 12 month bundle there is no contract and no agreement to sign.


I only work here until I get my BA (2 semesters left) then I'm going to get a real job.

I am home visiting my parents for Thanksgiving and they have Verizon FIOS! I would recommend this to anyone, its freaking amazing! I know that FiOS is moving in to New England, and I highly suggest you dump Comcast and make the switch!
formercomcastprostitute on 11/21/2007:
I too am a former employee who couldn't hack it anymore after 14 months. Everything he said is true, unfortunately, but it has gotten much worse. The training is nonexistent, and most of the employees have an attitude. We would outright lie to customers because we didn't know the answer,and I am aware of tampering with box drivers(the thing that runs your cable tv) to justify hiring a lot of reps with nothing to do-they basically created problems to create call volume. Nothing they do surprises me anymore. The government needs to step in and break them up like they did with the phone company. Brian Roberts is building his tower of Babel in Philadelphia, and I hope it crashes down!
we all hate comcast on 11/28/2007:
Comcast is horrible service that's the main thing to say!! That's all you have to say. I feel sorry for the customers because I know I would not be paying as much for internet service as comcast charges for the problems customers have. As for nothing ever getting done that's only the truth, I know I work for comcast its impossible to get anything done, you have to escalate problems to people that never do anything about it, techs "contractors" don't close jobs out which means it shows in our system the customers don't have services installed yet, oh lets see I can go on forever, contractors are stupid and don't know what they are doing, contractors are supposed to contact customers back and never do. We as customer service reps are basically pointless to have for the company they mise well just have a answering machine, I mean come on we have horrible systems, provisioning system never works which means customers accounts are wallgarden and not active so that means customers cannot get online, we are not notified about anything,not trained, they give you a bunch of paper and say read this, if you have any questions ask, give you 2 weeks training which the first week is all goof off and the 2nd week they want you to take your paid time off because they fill they cannot teach you anything else, funny thing is classes teaching trainers.. that just makes me laugh, outages everyday, customers are calling with problems and a tech was just there or recently, customer has to wait for an apointment, miss work, then what happens the tech doesn't show. customer calls comcast and asks why... well the contractors they call technicans here at comcast close jobs out because they say they called and no one answered, how is it that all these contactors call customers and the customers never receive the phone calls, kind of fishy if you ask me, I mean I would understand if maybe a few didn't get the call but come on EVERYONE!! so you comcast customers are just as frustrated with comcast as the workers, I hate coming to work everyday because I know I am going to get screamed at because internet is down,outages are everyday, and we have no idea when they will be back up we are just told to tell the customers technicians are workin on it. people are running businesses at home and losing money because of horrible comcast service. I mean come on what kind of service is this? I do know that they don't offer it where we live and I'm glad because I would not pay for that service I mean why even call it service, I would not pay for a cable modem that never works, and the technicians say oh I'll replace your modem and you'll be OK, works for a minute technician leaves, customer calls again same problem very frustrated this time and we have to hear it. Just some info, if you are running a business out of your home don't get residential service get commercial. I just think its horrible what service comcast offers, and here we are customer service reps who cannot do anything and feel horrible about it, unable to close install jobs, internet dept cannot not take payments, modems are always offline, the only numbers you are given is 1800comcast, how does this help customers who need to pay their bill over the phone when billing is closed?? I mean come on it doesn't help, you have to tell every customer how sorry you are and I know all it does is frustrate you even more and I totally understand that .. trust me we are very sorry all the customers have to go threw this!!!
Anonymous on 11/28/2007:
Whatever you have, spend less.
-Samuel Johnson, 18th Century English Author (most quoted next to Shakespeare)
Just curious on 07/25/2013:
I have been battling with comcast for 3 weeks to get my service installed. Every time I have an appointment set for a technician to come out and install they never show and when I call about it they tell me there was never an appointment even though the automated system and 3 agents said there was a week prior. And forget the self install option because they don't mention at the time of purchase that your pole is deactivated and a technician actually has to come out and waive a magic wand to activate it... So I guess I am wondering how these appointment continue to disappear?
Andy on 08/14/2013:
All I need is for comcast to review the phone call 3 months ago where I was promised a certain price that I'm not getting. How easy is it to review phone call recordings on a customer's account?
potspots on 10/10/2013:
Well I am too a comcast employee from an outsource company and from billing dept wherein I've been receiving shouting, frustrated customers always. I'm tired hearing complaints about the bill.. sorry guys but we cannot do anything in regards of the bill esp payment arrangements because of the policies.. sometimes I do feel the needs of the customers the struggles but cannot do anything.. comcast really sucks! esp on the bill.. not aware with everything.. but we still need to sell their services and if we do not pitch it will affect our performance and our job too and the salary?? also sucks!!.. I feel sorry for the customers :( I'm just going to finish being tenured and I'll find a job which suits me more..
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Comcast Is a Fest of CRAP
Posted by on
Rating: 1/51
CARNEGIE, PENNSYLVANIA -- OK, so let me tell what a horrible experience I've had with these idiots. First of all, two months ago I mailed in a check of $85 and it got "lost" for about a month. While this was going on, Comcast blamed me for their mistake, their customer service was argumentative, and just flat out rude. Comcast then added late fees and threatened to shut off my service. I told them I'm not paying the bill twice so they could shut it off if they wanted. FINALLY the idiots found the check and it all got taken care of. But what really irritated me is Comcast didn't apologize for the mix up, didn't remove the late fees-NOTHING.

Next issue, I called Comcast about a week and a half ago to add phone service to my package and of course they tried to hit me with all the fees and crap to have someone come out to hook it up for me. I said "No thanks I can plug things into my wall by myself." So I asked them to just mail the equipment out to me. The representative told me it would be at my house in about three days, so I canceled my cell phone service that weekend thinking I would have a house phone in a few days. Little did I know Comcast would screw up something as simple as mailing me the equipment. So for a week now I haven't had a phone. I have used friends and family members phones to call and complain to Comcast about the issue, and every time they have a different excuse of why I still don't have a phone. Everyday I've been told by Comcast "Oh it will be at your house tomorrow"... It is now Thursday and there is no sign of it.

I think I'm just going too turn my cell back on and say F these losers. I tried to switch to Verizon, but they don't offer cable TV in my area. Comcast has my area of living on lock, so if people want TV they are forced to deal with Comcast... Its honestly sad, my neighbors and friends complain all the time about how horrible Comcast is. WE WANT VERIZON!!!!!
     
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Suzy on 05/30/2013:
When dealing with companies such as Comcast and similar, it's never a good idea to cancel one service before you get the service up and running you are replacing it with, especially on their word that it's in the mail, so to speak. You can never trust that it will arrive on schedule.

As far as the lost check goes, Comcast dropped the ball there and I agree on not paying twice. But you could have just stopped payment on the check they lost and issued them a new one, taking it to them personally if possible. That would have saved you some time and maybe some of the fees and hassle rather than waiting a month for them to finally find it.
Nal on 05/31/2013:
Why should the OP have to stop payment ? A stop payment can cost $30 or more per check. Why is it that the onus is always on the customer to have to put up what seems increasingly total incompetence with a real FU attitude
ok4now on 05/31/2013:
When I lived in Philly Comcast was the only game in town. Horrible customer service, billing, tech support, frequent internet outages, the list goes on and on. I moved to the suburbs and got FIOS. OMG what a difference. Pure fiber optic for digital TV, Internet and phone service. Everything works with blazing speed and no problems. Verizon offers package deals that are very competitive with Comcast. Compare the two before you commit.
Falana on 06/01/2013:
I have had Comcast triple play for years. I have always had great customer service and the couple issues I have had have always been taken care of ASAP.
Now they are expensive for their top tier pkg. I was looking to change but I have read worse horror stories about both dish and direct. Fios uses dish so..
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Why I LOATHE Comcast
Posted on
About a year and a half ago I had a question about my Comcast cable service - not my telephone service, which was fine. I still have no idea why this happened but the employee I had spoken to, after dealing with my cable issue, took it upon herself to open a work order to change my phone number, which I had had for 17 or 18 years. By the time I caught the mistake Comcast was in the process of reassigning me a new number, but after much wrangling, I was able to get the original number back.

I have bundle service, phone, internet and cable, and things were fine until about a month ago, when I decided $176.00 a month was an unreasonably high cost in such a competitive market. I called to see if I could reach an agreement on a lower price, which I did, but once again, Comcast cut my phone service and proceeded to make my number available to the open market. Luckily, I caught it in time and once again got my number back before it had been assigned to someone else. I let them know I was highly displeased about this happening a second time.

Then, just five days ago, I began hearing from friends and business associates, wondering why I didn't have my phone anymore. Once again, Comcast had cut my service and could not explain why. Comcast's only explanation was that it was a "technical" mistake and therefore not their fault. By this time I was beyond irate, although I kept telling each representative that I realized it was not their personal fault, but they did need to know the level of my frustration. I sit now waiting for a call, not knowing if I will get my number back because Comcast is now blaming it on AT&T. They said once my service was cut the number was released to AT&T and that they have to wait for permission from AT&T to give the number back.

Please bear in mind my account is and always has been in good standing - paid in full every month. Comcast has absolutely no excuse for this repetitive termination of phone service and all I'm getting is the runaround. Comcast doesn't give a damn about its customers or providing quality customer service. I would love to rant extensively about how much I loathe them but since they're a corporate giant with a stranglehold on the market, venting will probably do no good. I just wanted to warn other consumers that they're taking an enormous chance if they choose Comcast as their phone, internet and cable provider. I'm now looking for qualified legal representation and I hope the next time you hear from me it will be to report Comcast's bungling has been exposed on a much larger scale and at long last they are being held accountable.
     
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trmn8r on 08/21/2011:
I am curious as to what course of action you plan to take with legal representation.
Anonymous on 08/21/2011:
I, too, am curious as to where you plan on taking legal representation.

I believe you have to show that they made the mistake, but you would also have to show you had some actual loss because of their mistake.

Please, someone, correct me if I'm wrong.
Anonymous on 08/22/2011:
It doesn't sound to me like the OP wants monetary compensation but rather to give issues such as this one more exposure.

I can understand that. How do you screw up someones phone line three times. That is beyond excessive.
jonthethird on 08/25/2011:
Check with your local cable commission (who controls the franchise.) Often, they can find out what is going on, and work to resolve issues. If you are in CA, you can complain to the PUC, who controls telephone service (not cable though)
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Comcast needs a class-action lawsuit and the N. England Phone Number!
Posted by on
SOUTERN NEW ENGLAND, MASSACHUSETTS -- Hi there,

I can tell by all the negative complaints about Comcast services in general that a lot of us are suffering under what can nearly be described as a monopoly on a product which seems almost too cheap to be true, then you get it and realize that it really is too cheap! We live in Massachusetts, for any here in Southern New England. My partner and I first signed up with Comcast and got their full-digital package (Cable, Cable Internet "Service," and "Digital Voice." The telephone service can only be described by negative terms; just to name a few: abominable, reprehensible, impossibly time-consuming, horrific, and exasperating... I'm sure others can think of many others. The first address we had to have repair techs come out no less than 6 times to fix the problems that were often caused by the tech before them.

We got several menial $15-30 credits on our bill, mostly because of the lengths of time we had to use day minutes on our cell phones and because I not only have a terminal illness, but I was trying to recover from TWO (2) back to back bacterial-community acquired pneumonias and the stress was causing serious issues with my breathing when getting nowhere and trying to bang the concept into the service reps. head that, hey..."I NEED PHONE SERVICE; THIS IS A NECESSITY, NOT A LUXURY AS AT ANY POINT MY LUNGS COULD FILL UP AND I WOULD NEED 911 AS WELL AS ACCESS TO MY DOCTOR'S OFFICE 24/7/365. Hello, are you listening.

I never verbally berated the reps, because they didn't screw up the service, but I did threaten to go to the top of the chain of command if they didn't get it right. Just to drive my point home a bit further, I asked "innocently enough;"Do you have a phone number for the S. New England Executive Office's Problem Resolution Center?" No one seemed able to get the number to me, so I recited it to the head of the regional c. service supervisory team, Its in Chelmsford Massachusetts and the NUMBER TO CALL IS 888-309-2583 and the person to talk to who will take action, and not just to help me but who has records of every person to whom I've talked to. Her name is [snip] and her extension is as follows: x55352.

Wow, did they work hard to please me after that little tete-tet. Once again for those who are scanning for the NEW ENGLAND PROBLEM RESOLUTION CENTER IN CHELMSFORD, MA IS: 888-309-2583 and the extension for [snip] is: 55352. I hope that this information will help at least one other exasperated consumer/lassoed bull get back at Comcast for any shoddy service... you can use this number just to get customer service to act the way you should and to assure that when you ask for some reimbursement for your time, cell bills, frustration, stress, etc...you get something better than peanuts. Oh, and incidentally, my next call at our new address-after 3 service calls in the first week, all of which were justified as things which should have been checked out when the service was first installs, is going to be to Janice Falzone at the Southern New England Executive Offices.

Sincerely,
Thethorinater
     
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Anonymous on 04/10/2008:
Sorry to hear you are having such a hard time with them. I am also a Comcast user in MA, and my phone service has been nothing short of stellar, and costs less than I used to pay to Verizon. I know it is small comfort, but the service should be really good, if you can ever get there.
MarshPeep on 04/10/2008:
I'm about to switch to Comcast phone, but am afraid. I previously switched from Ameritech to a cheaper service, but I have had frequent phone problems since. Ameritech apparently stil owns the lines, so they have to still go out and make the repairs. Since I an no longer their customers, I am sure that my repair needs fall lower on their list of priorities. So, I am considering Comcast.
Ponie on 04/10/2008:
Ever hear of a landline? No matter how far into the boonies, I'm sure they're still available. Even though I use my cell phone most often, I'll never give up my landline.
Tiffany G on 12/08/2013:
Got in touch with the wonderful lady at this number. She is very competent and genuinely concerned with any issues you may have. But what happens after you talk to her...and they still do the same thing again? I never wanted the credits, they just double your bill to get it back anyway. Hide the cost in the "taxes" and "outlet charges" and "instillation charges" Comcast has literally wasted a month of my life! Had me in tears at their office! Think it is time to contact the FTC and BBB!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Phone Service - No Options For Human Interaction - Return Of Equipment Comcast Keeps Money
Posted by on
Rating: 1/51
BOULDER, COLORADO -- I returned equipment over 4 months ago. I have not received check for $106 I was supposed to get. I tried to call Comcast and spent 45 minutes on the phone and only 1 human spoke to me - promised that she would transfer me to another human - no such luck. I went to chat - the chat person could not help me - OH BY THE WAY!!!! It took me 12 phone calls to Comcast to actually RETURN THE EQUIPMENT because there was no office opened on the weekend when I moved out of the condo - This process has cost me hours of my time - HORS AND HOURS - and is worth far more than $106.

COMCAST customer service is a morass and I feel like taking an add in the New York times and telling everyone how much it SUCKS AND SUCKS AND SUCKS.
     
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Worse Company Ever,very Poor Customer Service. Appointments Never Kept
Posted by on
Rating: 1/51
PEARLAND, TEXAS -- For the past 2 weeks, we've signed up with Comcast from AT&T. Our landline is out, they delivered incomplete equipments and has failed to show up to complete the job. Several appointments not kept and no communication whatsoever. The security system has been out from the get go. Their customer service department not helping matters and will keep you on hold for ever, until you either hang up or call again for the same treatment. They make promises and never deliver. Appointments so spaced out . No Concern for customer satisfaction.

Will not recommend this company to my worse enemy. Full of liars.
     
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Terrible- 1 Hour to Get Phone Service Back
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- Poor service, increasing charges, and longer and longer waits for service!! After continued increases in charges (over $50 in 3 months), we decided to cancel our service. We've been with Comcast for 20 years, but they couldn't seem to keep our payment or service consistent. We continually had problems with our internet and cable cutting in and out and now with the increase in the bill... it was finally enough!

They disconnected our phone 5 days before it should have been disconnected and it took 5 calls, 7 agents, and over an hour on my cell phone minutes to get it turned back on! They are so out of touch with their customers!! We didn't want to go through the hassle of changing services, but it was worth the hassle of staying with them!
     
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Worst Customer Service Ever
Posted by on
HORROR STORY 1: Only a week after having my service installed at my place of business, I experienced a complete service blackout. I had no phone, no fax, and no internet. My business relies on all three of these services, so no service meant losing money. I called in, and I was told someone could come take a look at what they thought was a "faulty modem", the next evening. The next evening? That would mean I would lose many valuable phone calls. I was extremely upset, but since there was nothing that could be done, I though "At least customers can leave us a voice mail, and I will call them back on my cell". WRONG! Everyone that called, heard the same thing, "CLICK". The line hung up on all my customers!

Finally, about 6 hours later, the service returned on its own. I guess the faulty modem box was magically repaired. I called them the next day to tell them that the service came back, but that may be it was a good idea for someone to come take a look at my lines to see what could have caused this. After all, it's not a home that was left without a phone, it was business. They said that if the service returned, someone would go out there for a fee. A fee? What? That's right! Even though it was extremely serious that I had no phone, no fax, no internet, no means of dialing 911 in case of an emergency, and not even a working voicemail, I would have to pay. Nice.

HORROR STORY 2: About 4 days after my first bad experience with Comcast, I decided to call and ask about the international calling rates. I was going to travel, and wanted to call a car rental place in Mexico. I did not receive a welcome kit with all that was included in my plan, so I decided to call. To make a very long story short, I was transferred 7 times. Yes! Seven times! I was on the phone explaining my question for about an hour. I kept getting transferred to the same number! Finally, someone told me that I was supposed to have been taken care of at that number I had initially called, and that he was going to place me on three way calling to hear them when they told me they couldn't help me. That way, he could tell the manager that they weren't doing their job. What the hell? How unprofessional is that? I ended up finding the rates online.

Horror Story 3: I received my first bill and I am being billed for cable TV. Who the hell ordered cable TV? Nobody. I called again to have that removed, and surprise surprise! I was transferred a total of 5 times, and once I had to call again cause the system hung up on me as I waited. Finally, (about 40 minutes later) I was helped by a man who said, "Someone at your business must have called and added cable TV to the package". WHAT? I am the only one who makes ANY type of order. I am the owner. I politely told him this was impossible, so he then said, "Oh! I just noticed this is a free service. I added the charges on internet, and the charges on phone, and they equal the amount you're being billed, so then it's free." What a sarcastic moron! I tried telling him that I received a bundle discount that was being cancelled out by the addition of the cable TV, and he said, "Where is this on your bill." Since I didn't have my bill in front of me, he said "Being the nice guy that I am, I will wait so you find your bill". I told him I had it in my office at work, but that I appreciated his help, and he said "Okay", and hung up!!

I HATE THIS COMPANY! WHAT IS WRONG WITH THE PEOPLE THEY EMPLOY?
     
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COMCAST STINKS.. RCN STINKS!
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GAITHERSBURG, MARYLAND -- I am not one to bad mouth a company but this company deserves to be investigated and then their doors shut. I am a patient man but I am at the end of my ropes with Comcast. I will explain.

I changed my cable/Internet/phone services over to Comcast from RCN ( formerly Starpower ) because that RCN isn't a good company either. I had RCN Internet and my computer was crashing and stalling and pop-ups were a plenty. I was told by RCN that the problem with my Internet service was my Compaq computer. My computer was just 3 years old but RCN talked me into buying a new computer stating to me that my computer was at fault. The last time RCN came to my home the technician came in here and sat down and booted up my Compaq. He did a check and shook his head telling me in a slurred manner ( still believe the man was on dope or burned out on alcohol) that it was definitely my Compaq. I go and buy a Dell computer and lay out roughly $1900.00 for a computer, monitor and printer. Things were going smoothly for maybe 3 weeks when once again I began experiencing problems. I called RCN and they once again sent out another technician. I was frustered and this time this technician told me he would check the telephone power for a lower power balance. He climbed our telephone pole like Oliver Wendel Douglas did on "Green Acres" and then returned to my new Dell computer. He shook his head and said he would talk to the base office. He then got on his small walkie talkie and after a brief conversation told me "it was good to go". So, he left my home and when I got on line my new Dell computer wouldn't even boot up. I then discovered to my horror that the technician left two crucial wires dangling from the back of my computer. At that point and time I called Starpower and told them to come and disconnect my Internet. I changed my Internet over to Comcast but kept the cable and phone with Starpower.

On my first bill from Comcast I got a whoopig bill for $61.00 for high speed internet services. I broke the package arrangement with Starpower ( now RCN) and I decided at that point and time it would be more economical for me to have all my services changed to Comcast and receive their special deal of cable/Internet/ and digital phone for $179.00. I wanted to keep my original phone number and Comcast of Rockville, Maryland reassured me to no end that what they would do is assign me a "temporary number" and in 10 business days they would port my number from RCN and get me back my original phone number. Now keep in mind I did this in late January and I still don't have my phone number restored. I am pleading with everyone out there to avoid both Comcast and RCN for these two companies are just out there for the take. I called Comcast so many times in regards to my phone number I guess I will have to take them to court. Comcast is telling me that RCN won't give up my number to them and RCN won't even discuss it with me. I sent registered letters and threatened them with court action and they are just thumbing their noses at me. I won't tolerate it and if I have to spend BIG BUCKS to get satisfaction I will. I wrote the main headquarters in Pennsylvania and told them of what the Rockville, Maryland office is doing and they just listened and then promised me they would "look into it" Now is that a good way to handle a customers problems? I don't think so. Not only that but when I spoke with a representative in the Rockville, Maryland Comcast office they told me a week ago it would be "next day" So far I haven't seen anything in regards to this madness ending. When you call the 1-888-Comcast number you are put on hold for a minimum of 45 minutes and then you get a bozo who speaks broken English and probably doesn't know where he sh*t at last. I am fed up. I gave them to after the Easter holidays and I am going to file a small claims action suit. As for the $218.00 bill I got in the mail yesterday.. all I can say is "NO WAY IN HELL' I am very willing to do battle in court. I wrote the Maryland Consumer Affairs Board which deals with cable issues and I am waiting. I have no phone service whatsoever in my home for Comcast did something to the temporary number. I would love to fire the whole lot. Same thing with RCN.

gary9147@comcast.net
     
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CrazyRedHead on 04/13/2006:
It sounds like you had spyware in your computer. They get imbedded in your computer and will cause pop ups, system crashes, slow performance and all other kinds of trouble. Spyware is hard to get out of your computer. Just when you think that it is gone, it's back. You need a minimum of two different spyware programs. What one doesn't catch the other one will, or you will have to take it to a certified computer tech to have it completely removed. Buying another computer will not solve the problem, unless you have installed protection. I just spent the past two days cleaning mine out, and let me tell you, it was a mess.
Stoudt52 on 04/18/2006:
Hello Gary,
I just want to say that not all of the problems that you were having were your ISP's fault. The computer crashes and popups are a very common sign of viruses and spyware. This would also explain why your new PC worked fine for about 3 weeks. After 3 weeks, you were probably infected. Make sure that you have up-to-date antivirus, I prefer Norton myself. But don't stop there, download some antispyware software as well. Some free ones are Adaware and Spybot.

As for the billing problem....they were dead wrong on that one. And I am still trying to figure out why the technician climbed the pole for a problem with popups....
beanbagbritches on 05/10/2006:
CrazyRedHead is right...surfing those ADULT web sites causes spyware, did you know that? Well, not just those sites, but basically, the problem was spyware, not your computer. Good call, CRH.
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Misinformation
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Rating: 1/51
VERO BEACH, FLORIDA -- When I ordered telephone service from Comcast Cable Co I was not informed that I had to have a cable outlet at the computer site. As a result it created a hardship and a delay of service to revert to my previous system. This complete disregard for the potential customer is both apathetic and almost malicious in attitude of the power that be.. Not to mention the four hours of waiting time for the belligerent" installer" to arrive.
     
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madconsumer on 04/02/2012:
comcast telephone service is voip. I wonder if the csr thought you knew this?
traceylynn on 04/02/2012:
CDV is similar to VoIP, but differs in that it operates on a dedicated server and assigns priority to the information sent over the CDV network, and also means that the information is not transmitted over the public Internet. That being said all Comcast services come through the coax outlet, hence 'Comcast Cable'. They can put in an outlet for you if you would like then to but it is going to cost you anywhere from 40.00 on up.
Starlord on 04/03/2012:
With Comcast, everything comes through the cable. When I first met with a representativet was made very clear to me that Comcast voice(phone) does not travel over the standard telephone lines. No one misinformed you, you assumed that Comcast shared the lines with Century Link, and you did not bother to ask and clarify that information. Sorry.
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