Worst Customer Service Ever
HORROR STORY 1: Only a week after having my service installed at my place of business, I experienced a complete service blackout. I had no phone, no fax, and no internet. My business relies on all three of these services, so no service meant losing money. I called in, and I was told someone could come take a look at what they thought was a "faulty modem", the next evening. The next evening? That would mean I would lose many valuable phone calls. I was extremely upset, but since there was nothing that could be done, I though "At least customers can leave us a voice mail, and I will call them back on my cell". WRONG! Everyone that called, heard the same thing, "CLICK". The line hung up on all my customers!
Finally, about 6 hours later, the service returned on its own. I guess the faulty modem box was magically repaired. I called them the next day to tell them that the service came back, but that may be it was a good idea for someone to come take a look at my lines to see what could have caused this. After all, it's not a home that was left without a phone, it was business. They said that if the service returned, someone would go out there for a fee. A fee? What? That's right! Even though it was extremely serious that I had no phone, no fax, no internet, no means of dialing 911 in case of an emergency, and not even a working voicemail, I would have to pay. Nice.
HORROR STORY 2: About 4 days after my first bad experience with Comcast, I decided to call and ask about the international calling rates. I was going to travel, and wanted to call a car rental place in Mexico. I did not receive a welcome kit with all that was included in my plan, so I decided to call. To make a very long story short, I was transferred 7 times. Yes! Seven times! I was on the phone explaining my question for about an hour. I kept getting transferred to the same number! Finally, someone told me that I was supposed to have been taken care of at that number I had initially called, and that he was going to place me on three way calling to hear them when they told me they couldn't help me. That way, he could tell the manager that they weren't doing their job. What the hell? How unprofessional is that? I ended up finding the rates online.
Horror Story 3: I received my first bill and I am being billed for cable TV. Who the hell ordered cable TV? Nobody. I called again to have that removed, and surprise surprise! I was transferred a total of 5 times, and once I had to call again cause the system hung up on me as I waited. Finally, (about 40 minutes later) I was helped by a man who said, "Someone at your business must have called and added cable TV to the package". WHAT? I am the only one who makes ANY type of order. I am the owner. I politely told him this was impossible, so he then said, "Oh! I just noticed this is a free service. I added the charges on internet, and the charges on phone, and they equal the amount you're being billed, so then it's free." What a sarcastic moron! I tried telling him that I received a bundle discount that was being cancelled out by the addition of the cable TV, and he said, "Where is this on your bill." Since I didn't have my bill in front of me, he said "Being the nice guy that I am, I will wait so you find your bill". I told him I had it in my office at work, but that I appreciated his help, and he said "Okay", and hung up!!
I HATE THIS COMPANY! WHAT IS WRONG WITH THE PEOPLE THEY EMPLOY?