Comcast Corporation SmartZone Reviews

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How to migrate your mail from Smartzone since Smartzone stinks
Posted by on
I've been wanting to get off of smartzone for some time. There are many reasons why, but the primary ones are:

1) They have lost my mail. I logged in one morning and most of the mail in an important personal folder was gone. All of my folders except for deleted items is set to never delete. I called into tech support and they told me that currently they cannot recover mail that is in a user-created subfolder. First, they said they don't back up mail. I just laughed. Then the "advanced" tech support said they are only be able to recover mail that was in the inbox and not a personal folder. That's great. Where did my mail go in the first place?

2) Advertising in my mail client. I'm amazed at how long I've put up with it. Typical, high-handed, Comcast-monopoly jambing advertising down my throat whether TV or email.

I could live with this lame webmail client if not for the two problems above. But, there are many more reasons I don't like Smartzone. Here are the ones I can remember:

1) Slow as all getout. This could almost be listed as a primary reason that I hate Smartzone. I'm sure too that some of this slowness is due to having to build the advertising web page. How pathetic. This is an email client, not a billboard.
2) Only view or manipulate 100 messages at a time.
3) Cannot specify what folder to search in. It just searches everything.
4) Can't search by date or any other criteria.
5) Right-click mouse button has no copy / paste function like the rest of the standardized world.
6) Auto-save constantly interrupts me. Even when in another application, pig-faced Comcast switches windows on me if I happen to have a partially-composed mail open. I mean, why not do the auto-save in the background instead of interrupting what I'm doing in another window?
7) No reasonable ability to back up mail. Just try moving your mail somewhere. And that brings me to my last point - the best way to do that. I'm doing it right now and since I'm waiting for the mail to be forwarded to my new mail client, I thought I'd write this review of Smartzone and Comcast email and suggest the most reasonable way I could think of to loose this awful thing.

HOW TO FORWARD MAIL FROM SMARTZONE TO A NEW EMAIL CLIENT -

When asked how to migrate mail from Smartzone to a new mail client, I've read suggestions by Comcast Support to just forward your emails to yourself. Just imagine if you have ten thousand emails. Sure, that would work if I were in prison and had six months of spare time.

That's the worst thing you could do is to try to forward individually or even in bundles (which all become attachments to a single mail and can be too large to send). You can't just forward a 100 emails. You could try, but they'd be sent out as one email with 100 attachments.

THE BETTER WAY -
All you have to do is use outlook express or what I just installed which is Mozilla Thunderbird email client (free download). If you set either to leave a copy of mail on the server and to synchronize their inbox with the server then all of your "unread" mail will automatically forward out of the Smartzone inbox to your new email client. Just go through each page of email, unfortunately only 100 messages at a time. Click on the square box that is above all of your messages at the top left so that 100 messages all get selected at a time. Then right click on the selected area and choose "mark as unread". Do that for every page of emails that you want forwarded to your new email client. As long as they are set to "unread", they will be copied to your new client. Some might have a select to synchronize with the server, in which case, select that.

That's the fairly easy part. But, what if you have lots of mail in personal folders in Smartzone? Or, what if like me, you really need your sent mail? There might be a better way to do this but I haven't found it. Here's what I did though. Once all my inbox mail was transferred to my new email client, I created a personal folder in Thunderbird. You can do the same in outlook express. Then I moved all of my transferred mail to a personal folder called SAVED_MAIL. I like to do that now and again anyway just to keep my inbox manageable. So now my inbox is completely empty in my new email client. What I did then is to select all of the mail in my sent mail folder in Smartzone and mark it as unread just like I did with my inbox. I then moved that mail to my Smartzone Inbox. That's the only way to have it get automatically transferred to my new email client. Since my inbox is empty at this point, any or at least most of the mail arriving there will be the mail that was originally in my sentmail folder from Smartzone. That way I don't get my inbox mail mixed up with my sent mail. As each 100 messages was transferred in Smartmail from the sent mail folder to the Smartzone inbox, I'd hit "get mail" in Thunderbird and it would grab those new unread messages from Smartzone which are really my sentmail in Smarzone. So, each 100 messages that I move in Smartzone from the sent mail folder to the inbox, I then switch to Thunderbird and hit the "get mail" button and it goes and gets that next 100 messages. I kept doing that simultaneously to save time. Once all of my Smartzone sent mail was transferred to the inbox of my new mail client inbox, I created another local folder in Thunderbird called SAVED_SENT_MAIL and moved all of the mail from my Thunderbird inbox to that new folder. That takes almost no time at all because it's all on the local hard disk at that point.

You'd do the same thing with mail that you saved in any personal folders in Smartzone. To get that mail to your new mail client more or less automatically, you have to move it to your Smartzone inbox. The more mail you have in personal folders on Smartzone, the longer this is going to take you. If you have most or all of your mail in your inbox, then this whole deal goes pretty quickly. If not and depending on how much mail you're trying to forward to your new mail client using this "synchronization method", the longer it will take.

But, the method above is far better than trying to forward every piece of mail separately to yourself. If you select multiple messages to forward at the same time, Smartzone bundles them all up as attachments into one mail and sends like that instead of separately. So, depending on how many you decide to forward at once, the single message might be too large to send and it will bounce back. In any case, I would not like my email all bundled into attachments of ten or twenty emails. I want them to remain individual messages as they were intended to be.

I hope this helps anyone trying to escape Smartzone. It is absolutely a horrible webmail client and I am now free of it ... Thank God.
     
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Obsfucation on 05/02/2010:
Smartzone is horrible, I didn't think anyone actually used it. All you need to do is configure Windows Outlook, Outlook Express, or Windows Live Mail with your email address, Comcast password, and to use mail.comcast.net and smtp.comcast.net for the mail servers. Takes about 30 seconds...matter of fact, you could do the whole setup in less time than it takes for Smartzone to load up... and best of all... NO ADS!
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An Advertising Haven That Is Unwanted!
Posted by on
MASSACHUSETTS, MASSACHUSETTS -- I am writing this review for three reasons. First I want to know if there is anyone else out there that finds the advertising banner on the side of the email screen intrusive and aggravating. Secondly, I want to encourage others to report this problem to the proper governmental authority. I am in the process of following through with this and when I find the right place to complain I will come back here and leave the address.

Lastly, I just want to vent. I contacted Comcast to ask if there was a way to permanently block or hide this banner and they said no. This kind of advertising is new because it comes up on the side of my email(my personal space!) that I pay for and interferes with the peace of mind that I need to read my emails. The distraction of the flashing advertisement is not only very annoying but I also think it's flat out wrong for Comcast to have allowed advertisers to do this. It's the same kind of tactics that the telemarketers used and now they are legally limited to what they can do because of their overly aggressive practices. I also feel that I have a right to privacy with my email and I think that these advertisements in my private space are intrusive and take away my right to privacy. Besides, I know that I can go to Hotmail or G-mail to set up another account but why should I be put through that aggravation.

So the big question here is: what IS my space and who can interfere with it legally? My right to privacy is at issue here and if you also feel the same then please leave a note telling me so. We can stop this intrusion on our privacy like we did with the telemarketers and soon to be spammers. We can stop it by socking it to them in their pocketbooks, legally!

Thanks for listening :)

D Meredi
     
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madconsumer on 01/23/2009:
it is not your private space. it is space you rent from comcast. in order for you to be complete owner, you would need to purchase your own web page and service. comcast has all rights to advertise as they please, that is part of the agreement in using them. if you do not agree, simply change isp providers.
Anonymous on 01/23/2009:
I disagree Mad, and I hardly ever disagree with you. If it was a free email service like Google or Hotmail, your point is valid. This isn't, it's a service that I pay for, and as such I shouldn't have to put up with ads.

That being said, I just checked my Comcast email web page, and I don't see any advertising, so it might be something regional.

Here's a few suggestions for the OP:, first of all, don't use the comcast.net page to retrieve your email, instead set up Outlook Express or Windows Email to get your mail from Comcast. It's easy to do, and it much faster than the web version. If you don't know how to do this, send me a message and let me know what flavor Windows you use.

Next: turn off Flash. The Flash plugin for web pages exists primarily to send you those annoying, flashy ads. (hence the name, I guess). You almost never need it, but if you want it, say to watch YouTube, it is easily flipped back on. When I encounter the rare web page that won't open without it, it's a good sign there isn't anything on that web page that I want to deal with. Many times a web page will display a message like 'Flash is required to optimally view this page', and when you turn it on what do you get? Ads!

Last: use a custom HOSTS file. You can eliminate about 95% of all ads by doing this. Wiki has a good article on why you want to do this: http://en.wikipedia.org/wiki/Hosts_file and if you Google 'custom hosts file' you will get a ton or articles that tell you how to do it. There are reputable sites that will give you the file already edited, and all you have to do is copy it onto your machine.

I just love it when I open a web page (sorry, MC3) and see all those little red x's where ads would have been.
Ponie on 01/23/2009:
Ken, a question: How much do you pay for Comcast's email service? I have Comcast and pay zero for email.
Anonymous on 01/23/2009:
Ponie, it is a part of the broadband service that I (and you) pay big bucks for. When you sign up, there is a list of features that come with the package, email is one of them. Or look at it this way, people who aren't paying for Comcast broadband can't have a Comcast email address.

From their site:
Features & Benefits
Welcome to an amazing fusion of e-mail, Comcast Digital Voice® messages, and your contacts in one convenient place—with access from any Internet connection.
Get 7 e-mail accounts, each with 10 GB of storage.
Listen to your voice mail from your PC and in any order. Even forward messages to others by e-mail.
Combine the contacts from your cell phone, e-mail, and work with the Universal Address Book.

See what I mean? It's a service you pay for.
GlindaWitch on 01/23/2009:
OK, Ken you are correct in that it definitely IS part of the service you pay for. ALL ISP's offer email accounts. I have NEVER used an email acct that my ISP owns. With the current NetNuetrality lawsuit pending against Comcast for blocking certain downloads (mostly video downloaded via peer to peer network like LimeWire) it makes me sick to think about what other internet implied "private" information Comcast has access to, including and certainly not limited to browsing habits and comcast.net/com email accounts they have rights to view, read and save, or worse, report to the govt according to the recently repealed "terrorist act" aka "invasion of privacy, lost civil rights and unconstitutional rules".
Please sign up with a web based email provider like gmail, hotmail, etc.
While NOTHING is truly "private" on the internet, I feel much more comfortable with my email privacy out of the far-reaching tentacles of Comcast!
Ponie on 01/23/2009:
Yeah, Ken. When you put it that way, you're certainly right. I ass/u/med every ISP included email. Never really bothered to check all the 'goodies' that came along with it. I just figured it was like when buying a car--the four wheels are included. :)

Glinda, you sure seem to know all the ins and outs of how big, bad, Comcast operates. Too bad you don't know all these things about Verizon. Especially since you've been with them for so long.
jktshff1 on 01/23/2009:
had to get that in didn't ya ponie!!!!LOL!!!
Ponie on 01/23/2009:
Yeah, jktshff1. My twisted sense of humor gets me into more messes that I can't talk myself out of. :)
jktshff1 on 01/23/2009:
Nah, you don't need to here.
Dmeredi on 01/29/2009:
Hey all-Thanks for your comments and suggestions. I am going to try using Outlook for my emails to get rid of these ads. I disagree with the first response that it's Comcast right to do this. What about renting? Does the lack of ownership of a home give someone the right to enter your space anytime they want or feel like it? Different States have different laws in regard to this but I think that boundaries should be put around your your private space and that they should be respected. If I have problems with Outlook I will email the other reviewer who left the suggestion. Again-Thanks to all!
GlindaWitch on 03/08/2009:
Dmeredi - Um, no. If you rent, your landlord/property manager is required by law in all 50 states to notify you of any intent to enter your dwelling at least 24 hours in advance. If your apartment has been entered without said notice the property owner is in violation of your lease agreement which should include a “notice to enter” clause (if no such clause exists the landlord is still bound by law to give proper notice to enter and is therefore in violation of the landlord tenant laws in your state, which is an amenable and prosecutable offense. Of course it’s always best to have this spelled out in the lease). If your landlord has entered your dwelling "at will" and "without proper notice" you should let them know of your awareness to the law and to this violation. The ONLY exception would be in the event of a perceived "emergency" by the landlord and even then the landlord must have a solid, irrefutable evidence of an "emergency" entry.
Regarding your choice to use MS Outlook for email; be aware that there is NO such thing as "private" communication over the web - ever! No matter what program/ISP/web service you are using for email. I have heard of a website that offers some type of program you can download that is supposed to make you appear "incogneto" by masking your IP address while you surf, but for email and even cell phone conversations/txt messages, there really is no such thing as a complete anonymity/privacy.
With Outlook you have Microsoft’s “included” software that can and does keep track of your email content and your recipient's email address.
The light at the end of the tunnel that is not the train however is that unless you are sending highly suspect, illegal or mass recipient email messages you probably won't trigger any alarms or alerts to whomever may be watching. Billions of email messages are sent every day (or possibly every hour...minute...second) which is way too much data for any system (let alone human being) to have the ability to filter every word. Odds are definitely in your favor that no one will be reading or otherwise paying close attention to your email communications.
Ponie, oh….nevermind. You're stab at self described "humor" by attempting to belittle my knowledge with silly, simplistic words did not work. I agree. It WAS too bad I didn't know all "those things" about Verizon when I signed up for the initial two year commitment and subsequent contract.
Because all knowledge gained comes from "experience" - good or bad - now that I DO "know all these things” about Verizon, especially since I've been “with them for so long" has afforded me the opportunity to settle this matter with Verizon to my complete satisfaction - AND I have the added benefit of never repeating the same mistake in the future!
jktshff1 on 03/08/2009:
'sup Alley, how ya doin?
Dmeredi on 03/09/2009:
Hey all! Thanks for the added info. I know that landlords have to give 24 hour notice. That is out of respect for the renters space. It's still 24 hour notice, though. I mean, even your house is not sacred under eminent domain law. Furthermore, for the person who comments are
"who cares" then what are you doing in this forum? Who cares? If you don't have a problem then so what? I do. I don't like the ads and that's my opinion and prerogative to do something about it and besides, I'm working on it. I'm only concerned with the ads and not the privacy. I definitely don't have anything to hide! I'm just a private person who likes my own space. So again, thanks all.
Ponie on 03/09/2009:
GlindaWitch, please cite just one of these many landlord/tenant laws you refer to. In my state, we have no such laws enacted by our Legislature. We have lots of regulations, but no actual 'laws.' Of course, your state may operate differently.
sk on 10/15/2012:
I don't have Comcast. Why I see this annoying Comcast coupon offer right under my google search pane. Can't get rid of it. It is very distracting and is counter-effective for Comcast.
NJnonSubscriber on 02/12/2013:
Finally, Comcast has changed their WEEKLY bulk mailings to 'our neighbor at' to contain a fake paper check instead of plastic fake gift card.
Score one for the environment! I'd was unable to send comcast a thank you, as an address is impossible to find on their website unless you are a subscriber. (Pretty dumb to exclude good/bad feedback from potential future customers)
I'll neer subscribe if they keep making only tiple play offers - who would want to go back to Land line when you have a cell phone?
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Comcast's New SmartZone is NOT SMART AT ALL
Posted by on
MOUNTVILLE, PENNSYLVANIA -- I said GOODBYE to Comcast last April 2008, both for TV and Internet. I could write a book about price increases, no customer service, having to get their converter box to view channels they moved that were included in my package etc. But now I am being plagued by Comcast again. Friends of mine that are "still" using Comcast send me emails. They arrive in my Inbox and I can open them open up, BUT I HAVE TO SCROLL DOWN AND DOWN AND DOWN AND DOWN TO READ THESE EMAILS. I have not admitted to my friends but it is so annoying that sometimes it is not worth it to scroll down what seems like forever.

I have been told Comcast is working on it just like they are working at improving their customer service.

The ONLY solution would be for them to dump Comcast like I did.
     
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Comcast E-Mail or Lack Thereof
Posted by on
VIRGINIA -- Comcast Smartzone e-mail has numerous issues and they have been known to Comcast for months. For example, it is impossible to forward an embedded picture to someone and have that picture show up at the other end. Comcast offers "workarounds" such as forwarding as an attachment. Naturally you cannot delete previous addresses doing that. Numerous phone calls, chats, etc demonstrate to me that Comcast has no intention of fixing these problems. This isn't rocket science. Since the previous version of Comcast email did not have this issue, one has to wonder what their motivation really is. They state "our people are working on this but we have no date when it will be fixed." I recommend to anyone considering e-mail providers that you look elsewhere. The cost of high speed internet at Comcast doesn't come close to providing even the most basic service.

The solution to Comcast's problems is to replace the senior management and I mean the most senior management.
     
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madconsumer on 03/18/2009:
this prevents spammers from spamming email. if you had an email spam virus, with this feature in place, the spammers cannot get to far. this als prevents the comcast email system from crashing due to large spammer files being sent.
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Comcast Smartzone Email... Stay Away From It!!
Posted by on
ATLANTA, GEORGIA -- I've been with Comcast now for 7 years... they just switched their email program to SMARTZONE... it's horrible. The screen is now very small and it's so confusing that I can't ev en use it anymore. I am in the process to changing all my email to another program such as Gmail or Hotmail.

Stay away from Comcast email!!! Right now it's not working again!!!
     
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madconsumer on 10/29/2008:
I was transefered to smartzone as well. yes it is different, but it is not the end of the world. other email accounts often allow spammers to send you hundreds of messages.
Anonymous on 10/29/2008:
There's no need to use email online all the time. You can install an email 'client' such as Thunderbird or Outlook Express to handle mail directly on your PC. Once installed everything can be stored on your own PC.
Anonymous on 10/29/2008:
Can someone in customer service (lmao) help set it up the way you'd like? If not,just do as you say,sign up for a different email

Good Luck!
FightWriter on 10/29/2008:
First time on this site and in a very short time I have seen Trainwreck (sounds about right) has posted 624 times in a 2 month time frame with 98% of them complaints. WOW. Sounds to me like someone has way too much time on their hands and is not out to help anyone, just blame, blame, blame and complain some more. It's sad really. If you had something constructive to say instead of being so negative, you might find some happiness. My guess is while you are complaining about just about EVERYTHING, you're not very pleasant when you call one of these companies which results in offending people on the phone. That's a pretty tough guy. Intimidating those you can't see. LOL. Gives you a feeling of power I bet. Ever hear the saying you get more flies with honey than you do with vinegar? Anyone who has 624 complaints in 2 months about ANYTHING is a little freaky. Say something nice. You'll feel better and maybe your life won't be so miserable. Take 1 day and perform a random act of kindness. Giving back will make you a better person.
Anonymous on 10/29/2008:
FightWriter, did somebody forget to take their meds today?
Anonymous on 10/29/2008:
Hey FightWriter, TrainwrecK is good people and I don't have a clue as to why you would decide to come here for the "first time" and decide to start bashing him, but I can assure you that you will not have an enjoyable time here for doing so.
FightWriter on 10/29/2008:
justcuz, Apparently you have. LOL. We are certainly all entitled to our opinions. Life is short. Why spend it complaining 24/7. You don't have to agree or like what I have to say and that's OK. I would hope educating consumers in a truthful manner would be more beneficial than slamming companies without proper research.
Anonymous on 10/29/2008:
Dang, DB was right. JC's alarm did go off.
Anonymous on 10/29/2008:
FightWright, calm down and take your pills... nobody gets to diss on TW, unless it's me.
Anonymous on 10/29/2008:
Alarm? What alarm? I just got back to my hotel room..is there a fire somewhere?
FightWriter on 10/29/2008:
Contrary...Already threatening. This is not about enjoyment, it's about being a productive consumer advocate. Again and lastly SIX HUNDRED TWENTY FOUR complaints. If anyone would care to share how that is helpful to anyone please let each other know. It's like the boy who cried wolf. If there really is a justifed complaint in 624 postings, how would anyone know. In this economy, everyone is working to survive. This includes individuals and businesses. Spewing venom non factual information is not the best way to go.
Anonymous on 10/29/2008:
Hotel room? Something about that comment is arousing. LOL!
Anonymous on 10/29/2008:
Who's the crazy dude?
Anonymous on 10/29/2008:
...fight for your rights, but don't just fight for right...
Actually FW, it was probably more than that as some over time were deleted. LOL! Who gives a rats ass?!
Anonymous on 10/29/2008:
Ooop, I see I miss-spelled new dude's name...I musta had one too many drinks tonight..but anyway, take a pill guy and leave the dissin' on TW to the expert here
Anonymous on 10/29/2008:
Drunk in a strange hotel? Whoa! I knew there was something special about you! LOL!
Anonymous on 10/29/2008:
I never said anything about a strange hotel!

Where did FrightNight go?
Anonymous on 10/29/2008:
Screw him! It's FW... F = my favorite exercise activity. W = the term for a plug of tobacco in the cheek.
Anonymous on 10/29/2008:
C2O, you really know how to turn it on for the ladies don't ya? LOL
Anonymous on 10/30/2008:
It's my gift in life, JC. LOL!
Anonymous on 10/30/2008:
complaints? bro what are you smokin?There called comments,and if you can't handle someone posting a COMMENT on a thread,bail!

So this is what you were talking about defending me justcuz.I had no idea I attracted another troll.

thanks to C2O,and JC for having my back
Principissa on 10/30/2008:
TW I'll lend you my super strength troll spray if you want. Seems to help me get rid of my dingleberries.
Anonymous on 10/30/2008:
its funny this troll decided to write a bogus compliment on cox cable,just to try to get to me...too funny

thanks principissa,this dingleberry isn't worth using up the spray...we'll save that for when lidman comes around.lol
DebtorBasher on 10/30/2008:
Gee...I sure hope he doesn't check out how many comment's I've posted...he'd have wanger for sure!

FightWrong: TrainwrecK IS good people and he has given plenty of good advice...maybe you should do your homework before trying to impress yourself.
Dmeredi on 01/23/2009:
I am writing this review for three reasons. First I want to know if there is anyone else out there that finds the advertising banner on the side of the email screen intrusive and aggravating. Secondly, I want to encourage others to report this problem to the proper governmetal authority. I am in the process of following through with this and when I find the right place to complain I will come back here and leave the address.

Lastly, I just want to vent. I contacted Comcast to ask if there was a way to permanently block or hide this banner and they said no. This kind of advertising is new because it comes up on the side of my email(my personal space!) that I pay for and interferes with the peace of mind that I need to read my emails. The distraction of the flashing advertisement is not only very annoying but I also think it's flat out wrong for Comcast to have allowed advertisers to do this. It's the same kind of tactics that the telemarketers used and now they are legally limited to what they can do because of their overly aggressive practices. I also feel that I have a right to privacy with my email and I think that these advertisements in my private space are intrusive and take away my right to privacy. Besides, I know that I can go to Hotmail or G-mail to set up another account but why should I be put through that aggravation. So the big question here is: what IS my space and who can interfere with it legally? My right to privacy is at issue here and if you also feel the same then please leave a note telling me so. We can stop this intrusion on our privacy like we did with the telemarketers and soon to be spammers. We can stop it by socking it to them in their pocketbooks, legally!

Thanks for listening :)

Dmeredi
jdav on 03/12/2009:
Controls for Assisted Support



Yes No




Live Chat
Status: The analyst has left and your issue has been closed.

Problem: this smartzone////COMCAST,,,,will not let me get to my email,,,it keeps loadoing up the comcast net homepasge,,,I can click on email all day long,,,but I keep getting the home page of comcast,,,this crap "SMARTZONE",,is bad...really bad End Session user joseph_ has entered room

JOSEPH(Thu Mar 12 00:34:42 CDT 2009)>this smartzone////COMCAST,,,,will not let me get to my email,,,it keeps loadoing up the comcast net homepasge,,,I can click on email all day long,,,but I keep getting the home page of comcast,,,this crap "SMARTZONE",,is bad...really bad

analyst Shahmin has entered room

Shahmin(Thu Mar 12 00:34:49 CDT 2009)>Hello joseph_, Thank you for contacting Comcast Live Chat Support. My name is Shahmin. Please give me one moment to review your information.

Shahmin(Thu Mar 12 00:35:00 CDT 2009)>Hi Joseph ,how are you doing today?

joseph_(Wed Mar 11 23:34:47 CDT 2009)>not good

joseph_(Wed Mar 11 23:34:57 CDT 2009)>look at my account

Shahmin(Thu Mar 12 00:35:32 CDT 2009)>I'm sorry to hear that

joseph_(Wed Mar 11 23:35:15 CDT 2009)>this may be the last time I complain about this

Shahmin(Thu Mar 12 00:35:48 CDT 2009)>Are you in Comcast homepage now?

joseph_(Wed Mar 11 23:35:29 CDT 2009)>I have been complaining for 2 months now

Shahmin(Thu Mar 12 00:36:12 CDT 2009)>I'm really sorry for the inconvenience this has caused you

joseph_(Wed Mar 11 23:35:51 CDT 2009)>I got 2 Iexpl goin right now

joseph_(Wed Mar 11 23:36:12 CDT 2009)>cause it took me 4 hours to get to my email

joseph_(Wed Mar 11 23:36:25 CDT 2009)> I am running different window

joseph_(Wed Mar 11 23:36:32 CDT 2009)>on bottom tool bar

Shahmin(Thu Mar 12 00:36:59 CDT 2009)>Okay, can you see in you Comcast homepage in the upper left corner of the page that says "Hi"?

joseph_(Wed Mar 11 23:36:40 CDT 2009)>to keep the emasil goin

Shahmin(Thu Mar 12 00:37:25 CDT 2009)>Okay, can you see in you Comcast homepage in the upper left corner of the page that says "Hi"?

joseph_(Wed Mar 11 23:37:10 CDT 2009)>oh yea...sure

joseph_(Wed Mar 11 23:37:20 CDT 2009)>says joseph

joseph_(Wed Mar 11 23:37:23 CDT 2009)>thhats me

joseph_(Wed Mar 11 23:37:35 CDT 2009)>but won't let me get to email

Shahmin(Thu Mar 12 00:38:06 CDT 2009)>Okay, can you please do click SIGN-OUT

Shahmin(Thu Mar 12 00:38:16 CDT 2009)>Let me know if you have click on it...

joseph_(Wed Mar 11 23:37:56 CDT 2009)>oh hell no

joseph_(Wed Mar 11 23:38:06 CDT 2009)>no way am I signing out

joseph_(Wed Mar 11 23:38:27 CDT 2009)>took me 4 hours to b able to read email

Shahmin(Thu Mar 12 00:39:04 CDT 2009)>Joseph, I will be asking you to clear your cache on your PC

Shahmin(Thu Mar 12 00:39:12 CDT 2009)>: To clear your cache:
1. Open Internet Explorer
2. Click on Tools
3. Select Interet Options
4. Click Delete cookies and delete files
5. Click apply
6. OK

Shahmin(Thu Mar 12 00:39:38 CDT 2009)>After you click OK, I will be asking you to sign-in again to your email account and check on the Email icon

joseph_(Wed Mar 11 23:40:40 CDT 2009)>nope

joseph_(Wed Mar 11 23:40:42 CDT 2009)>no way

joseph_(Wed Mar 11 23:40:49 CDT 2009)>already did it

joseph_(Wed Mar 11 23:40:54 CDT 2009)>3 times today

Shahmin(Thu Mar 12 00:41:51 CDT 2009)>I see, this has been an ongoing issue for today, and the workaround for this to to clear cache on your end

joseph_(Wed Mar 11 23:41:36 CDT 2009)>my email is running on a 2nd window,,,on bottom tool bar

joseph_(Wed Mar 11 23:41:45 CDT 2009)>I will not close it

joseph_(Wed Mar 11 23:41:49 CDT 2009)>but yet

joseph_(Wed Mar 11 23:41:59 CDT 2009)>when I bring it up.....

joseph_(Wed Mar 11 23:42:02 CDT 2009)>AGAIN

joseph_(Wed Mar 11 23:42:23 CDT 2009)>,,,IT GOES TO COMCASTNET HOME,,,WON'T GO TO EMAIL

joseph_(Wed Mar 11 23:42:35 CDT 2009)>3 days

joseph_(Wed Mar 11 23:42:39 CDT 2009)>3 days

joseph_(Wed Mar 11 23:42:43 CDT 2009)>3 days

joseph_(Wed Mar 11 23:42:59 CDT 2009)> this smartzone crap is killing me

Shahmin(Thu Mar 12 00:43:57 CDT 2009)>Joseph, I have checked your Account Now and Smartzone email setting is having an ongoing upgrade in your account

Shahmin(Thu Mar 12 00:44:07 CDT 2009)>This may take days..I'm sorry.

joseph_(Wed Mar 11 23:44:16 CDT 2009)>I understand u r not mamagement, and that's cool...but u and all your co-workers need to ELEVATE THIS CRAP TO MANAGEMENT/SUPERVISORS

joseph_(Wed Mar 11 23:44:37 CDT 2009)>I'm done

joseph_(Wed Mar 11 23:44:56 CDT 2009)>I'm going to vios ...att,,,anything but this crap

joseph_(Wed Mar 11 23:45:04 CDT 2009)>today was last straw

Shahmin(Thu Mar 12 00:45:52 CDT 2009)>I really do apologize for this, Joseph, I will have this issue be known to our higher level of support

joseph_(Wed Mar 11 23:45:39 CDT 2009)>having to click email over 100 times mouse click,,,just to get the attention of comcast servers

joseph_(Wed Mar 11 23:45:43 CDT 2009)>I'm done

joseph_(Wed Mar 11 23:46:08 CDT 2009)>not your fault,,,,,,managements fault at comcast level

joseph_(Wed Mar 11 23:47:40 CDT 2009)>me here copying and pasting conversations,,,,not your fault,,,,,too bad comcast won't listen,,,,competition is coming/and/or/ getting rid of package altogether

joseph_(Wed Mar 11 23:48:23 CDT 2009)>take care. good night,,,,CMON FIOS...ATT

Shahmin(Thu Mar 12 00:48:47 CDT 2009)>I will have this chat issue of yours be a known subject to our higher management

Shahmin(Thu Mar 12 00:49:29 CDT 2009)>I am sorry to hear that you feel this way, rest assured this will be well-noted and taken-cared of.

Shahmin(Thu Mar 12 00:50:50 CDT 2009)>Thanks for chatting with us today. Have a great night too! Take care always

Shahmin(Thu Mar 12 00:51:36 CDT 2009)>Analyst has closed chat and left the room

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Worst Email!
Posted by on
RICHMOND, VIRGINIA -- I don't know why Comcast switched to Smart Zone. I am pretty computer savvy but to me, Smart Zone is complicated and not efficient. It is also VERY slow to download, despite your connection speed. I am not happy at all. I will have to switch emails soon.
     
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User Replies:
madconsumer on 04/27/2009:
seems fine to me. speed is no issue either.
Anonymous on 04/28/2009:
There is no need to use SmartZone. I agree with you, it sucks really big time. Just set up your Windows mail or Outlook Express to coneect to Comcast, and you never have to see SmartZone, or an email ad again.

Microsoft will show you how to do it if you are not familiar with it:

http://office.microsoft.com/en-us/outlook/HA010956951033.aspx
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SmartZone
Posted by on
BELCAMP, MARYLAND -- I was away and when I came back Smart Zone was on my computer. I do not want it! How do I get it off? I will use Yahoo or some other engine if I can't get it off!!
     
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