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Defective Product and Poor Service
Posted by on
BETHESDA, MARYLAND -- I am writing to you in an effort to get resolution to a problem with a Compaq Presario Notebook that I purchased on Nov. 13, 2003 from a Best Buy location in Rockville, MD. Within just a few weeks I had two hardware problems arise. The ac power cord when plugged into the computer would not work. It appeared to be a loose connection in the back of the notebook. Also, the main cooling fan would not spin when triggered by the thermostat control in the unit, thus causing it to shut down due to over heating.

I contacted the HP Support on December 21, 2003 and the associate who handled my case was excellent in letting me know that the unit was defective and he made all the arrangements to have Fed-Ex pickup my unit the very next day. He told me the repair was covered under warranty and I would receive my repaired unit on Friday, December 26, 2003. As I would be traveling on that date he told me I could elect to have the unit shipped to an alternate address on that date.

On Friday, December 26, 2003 the unit did not arrive at the alternate address and I called the support number to inquire. I was told that the policy on warranty service was 5-10 business days for the repair and I should not expect my unit back until the following week. I explained that I would no longer be at the alternate location the following week. They told me to call back on Monday, December 29, 2003 to see if the unit had shipped yet. If it had not, I could change the return shipping address back to my home address with no problems at all.

On Monday, December 29 I contacted HP support again and was told the unit was still under repair. I explained the situation regarding the need to change the shipping address and the associate who assisted me was very kind and again said that I could change my return address with no problem. With that comfort, I changed the return shipping address to my home address.

On Wednesday, December 31 I received a call from the location in New York that I was no longer at. They told me that Fed-Ex was at the door with my laptop. Well I was now 400 miles from that location and could not take receipt. I spoke via telephone to the Fed-Ex associate and asked that he return the shipment back to HP since they delivered to the incorrect address. He explained that he could not do that. If I chose to refuse the delivery it would go back to HP with no further instructions on how to delivery to the correct address. So in fear of losing my pc in the process I had the Fed-Ex delivery left at the New York location. I then called HP Support and explained what happened. The young women on the phone was very nice and pulled up my record. She showed the new correct address in the system and could not understand why it did not ship to the new address. After putting me on hold for 5-6 minutes she came back and admitted that the gentlemen I spoke to on Monday did the shipping address change, but failed to do all the proper updating and that is why it went to the wrong address. I then explained to her I was no longer at that New York address and that I needed HP to arrange for Fed-Ex to pick it up at the incorrect New York address and deliver it to my home address. She said that even though they, (HP), had made the error, now that it was delivered they were no longer responsible for it. After many minutes of disagreeing with her to no avail I asked to speak to a supervisor. She placed me on hold for a few minutes and then came back and told me he was busy with another customer. I insisted that I wanted to wait to speak with him or her. She placed me back on hold. I then waited over 10 minutes when she returned and explained that he was to busy to speak to me and there were no other supervisors that I could talk to. I insisted that I wait to speak with someone and she rudely placed me on hold and I then waited over 30 minutes. Finally after 40 minutes I hung up.

I then contacted the Hp support number again to try to speak to someone who could satisfy my complaint. After being routed through many automated menus and speaking to 3 different individuals I was given the telephone number to the Executive Office in Palo Alto, California. I spoke to one of the Executive Assistants and she was very gracious in listening to my frustrations. She also accessed the records of my repair and was also surprised as to why the mistake was made and could not understand why the unit was shipped correctly. I explained to her that my only frustration was that HP Support acknowledged they made the mistake and would not rectify it. She gave me a Fed-Ex billing number so that the persons in New York could ship the notebook to me and not have to pay the fees. I was very pleased with this resolution. Although I had lost faith in HP/Compaq at this point, I was again won over with her compassion and assistance.

On Monday, January 5, 2004, I received the notebook from the previous location. Upon initial receipt everything appeared to be in order. I was first surprised to see that included with the returned product was a check list that is filled out by the HP technician detailing all the repairs and tests that were completed on my notebook. NONE of this form was completed. It did not have dates, technician name or I.d., or any other comments in regards to the work that had been completed.

Upon using the notebook the problem with use of ac power was corrected and the connection appeared to be working fine. However, within 20 minutes the same problem arose regarding the malfunctioning of the cooling fan. To say the least I was irate at this point.

I called the same HP support number and went into great detail with the technician. This was very frustrating as this person had very poor English dialect and we could not communicate effectively. He explained that I will need to again send the unit in. I asked that the part be shipped to me and I would have a computer specialist at my place of work (Marriott International Headquarters) switch the part out. He told me that would not be possible and my only option within warranty is to ship the unit back for repair. After explaining how this was unacceptable he assured me that if I sent it back I would receive 4 day Door to Door Repair Service and the unit would be returned by Monday, January 12, 2004. I hesitated but since the unit was only 6 weeks old I felt I had no choice.

The unit was picked up by Fed-Ex on Tuesday, January 6, 2004. I monitored the process of the repair on the CSO website. On Monday, January 12, the day I was to receive the unit back, I check the website and it showed the unit still under repair. Not surprised by this I waited a few days and checked later in the week. Again, on Friday, January 16 it showed the unit being under repair. I called HP support. The technician placed me on hold so he could get more info on the status of the repair. He came back on the line and told me the unit was repaired and that they were performing diagnostic tests. He also stated I would receive it in just a few days. Although I did not believe him I thanked him for his help and agreed to wait.

On Monday, January 19, I again went to the CSO website to check the status of my repair order and it stated that the repairs had been completed and they were preparing the product for shipping. I assumed that this went within 24 hours.

On Tuesday, January 20, I again tried to go to the CSO website and received a reply that the web page was not available. All other web pages are working fine so I know it is not with my computer and also attempted from both my home desktop pc and my work pc. I then used the internet based HP Web Chat Support to see if someone could check on my order. They checked the status and told me the unit was still under repair and I would have to call 1800-OKCOMPAQ. I tried to explain that I had done that and I needed a better level of service but they offered no additional resolution.

On Wednesday, January 21, I again tried to go to the CSO website and received a reply that the web page was not available. I the tried again to get a status update from the HP Web Chat Support. Jane assisted me and gave me the same response that the unit was under repair and that I would have to call the 1800 number. I expressed my frustration and told her some of the history behind the repair. I told her I was very upset at this point and asked for a name or phone number for the department that assists customers that are having challenges. She again reiterated that I would have to call customer service or the 1800-OKCOMPAQ number.

Today is Thursday, January 22 and I called the customer service number for an update as the web site is still not working. I was told the unit was in repair, preparing to ship but did not have a ship date, but assured me I would get it in 1 – 2 days. How in the heck would he be able to say when I would get it if he did not know when it would be shipped out? The technician asked if that answered my problem and I said no. I gave him a brief history of the problems I have had with this process and he again reiterated he was sorry but rest assured I should have the unit in 1-2 days. So now we have gone to “Will have the unit in 1-2 days” to “Should have the unit in 1-2 days”.

At this point I am absolutely at my wits end with HP/Compaq customer service. As a loyal HP customer I purchased my Desktop Pavilion PC last year and have purchased many HP ancillary products over many years. Although I have been encouraged by many friends and colleagues to look at other brands such as Dell and Gateway I have always considered HP a great product and worth my loyalty. I was a bit concerned about purchasing a Compaq product and how well that would be supported. I see now that I have been correct in that assumption. I can fully understand that making a high quality product is not a perfect science. Parts are parts and will always be subject to failure through no ones fault. However, customer care and service is always in each associates ultimate control and to date I have experienced very little of that.

To recap here are my outstanding issues:
1. My 2 month old Presario Notebook is in repair for the same problem for the 2nd time in 30 days because it was not repaired correctly the first time it was sent. It has now been in HP support or shipping possession for more days then I have had it since I bought it on November 13, 2003.
2. On both repairs I was told I would receive 4 day Door to Door service. The first repair took 10 days and was not door to door. The second repair has been going on for 17 days and I still have not received my unit.
3. The CSO website has been unavailable for three days and I have to keep calling or using the Support Web Chat Service to check the status of the order.
4. When calling the 1800 support number the menu will not allow me to speak to a technician using the “Existing Issue” prompts. Each time I attempt to use this prompt and the first two digits of my case number the system tells me that is invalid and disconnects me. This happened each time I tried beginning on December 26 through yesterday. So I have to go through the menu as a ‘New Issue” to get to speak to a human being.

In closing I would like to request a prompt update from a leadership member of the HP team on the current state of my notebook and assurance that it is going to be returned to me fully repaired within the next few days. If this can not be achieved I feel I am entitled to an immediate replacement of a new unit and the unit under repair may stay in your possession.

I appreciate your time and assistance in this matter and look forward to a quick and satisfactory response.
     
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twinkler5854 on 2004-01-28:
Here is an update on the situation. Apparently the laptop was shipped to my local Fed-Ex office on Monday 1/19 and arrived on Tuesday 1/20/04. However on Monday 1/19 the order status website that HP provided to me for updates on the status still showed the unit under repair. Then on Tuesday 1/20 the website was no longer available to check. I called the customer support number for 3 days trying to get an update to when the unit would be shipped out. Finally on Friday afternoon 1/23 I spoke to the customer service rep they said the unit was being shipped on that day and gave me a tracking number. I then checked the Fed-Ex website to check into the shipment and that's how I HAD TO DISCOVER that the laptop was actually delivered to my Fed-Ex office locally 4 days before and I needed to go pickup. When I got the laptop home they failed to return my ac power unit, and instead sent me an old banged up one with a pink Best Buy Sticker on it reflecting it was defective. The power adapter did not work. So I had to again call support and they agreed to send me a new power adapter only after arguing with me and telling me that it was not their fault, "Things just get mixed up some times". I agreed that this was true however, I would not have minded if it had worked and not had the Best Buy defective sticker on it. They agreed to send a new power cord to me and I would receive in 3-5 days. On Monday 12/26 I called to check on the status of the order and the customer service rep told me there was no order for a new ac adapter. I then had to argue the whole story with her on the phone and she finally agreed to send me a new one. That did arrive the next day. Now that I have power the laptop is not recognizing the eathernet card or the wireless card to connect to the internet. I have now spent 5 hours+ on the phone with support uninstalling and reinatalling drivers, hardware devices, recovery discs, and they also tried to claim that it was my IP provider. I have an HP desktop connected to the same cable modem and that works fine and I told them so. They said that was impossible. They now say that during the most recent repair the network cards must have been damaged and I will need to send back to HP for further repair. At this point I have owned the laptop for a grand total of 75 days and the last 38 of those it has been in repair or transit for repair. I am now awaiting for a return call from a case manager at the Customer Advocacy Center to try to get the whole unit replaced. In the mean time I would strongly recommend that anyone NOT BUY a Compaq or HP product. I think the products are good, however the reliability of service and quality repair is so poor it is not worth the risk.
chancesare on 2004-01-28:
Buy a Dell next time!
Nothing as being going well since the Compaq and HP merger.
Don't blame the tech helping you out on his bad English.... thanks the HP company for sending jobs overseas!
judith285 on 2004-02-11:
PLEASE read the reviews about Dell before you decide on buying one.
If you think HP is bad you will see that Dell is the worst when it comes to Tech support from India. One word of my Dell experience NIGHTMARE.
So please do your homework and save yourself the biggest, baddest headache you will ever experience.
R2SoA on 2006-10-01:
I agree, maybe we should learn to listen when friends and acquainiances say that a company produces junk.

My experiences -- From Good (Packard Bell) to SoSo (IBM) to Really Bad (HP).

The first new PC that I ever bought was a Packard Bell desktop in 1995, and most people told me they were not good, but it worked just fine till I gave it away in 2002.

In 2002 I bought an IBM notebook. Service for minor adjustments was poor as was IBM's capability to keep track of the purchase date and the 3 year warranty that was included in the purchase price of the PC. It still works today and nothing major was ever wrong with the notebook. Phone support was not good for software and driver problems and a couple of glitches were never resolved, but the PC works.

In September, 1994 I bought a Compaq Presario R3240US notebook, and learned that Poor Service provided by IBM would be an exemplary goal for HP to strive to obtain.

The R3240US was touted as multimedia capable with a Full Blown Version of "WinDvd Creator 2" and the PC included +R DVD burner, and the salesman at Circuit City said it was just what I needed to transfer 8MM home videos to DVDs. He was right and the specs of the PC said so, but it needed a right working DVD burner and good video editing and writing software.

Shortly after purchasing the PC on 9-20-04 I started to copy 8MM home video tapes to hard drives for editing and burning to DVDs. Everything appeared to be working OK, and review of 30 to 40 minute DVDs played just fine on the PC, so I made 3 or 4 DVDs to get my editing skills up to snuff. Next I bought a DVD & VHS player and hooked it to my TV but the DVDs wouldn't play. Next I bought a Movie on DVD and it played just fine. Knowing that the DVD player worked I called HP support 4 to 6 times and each time they would lead me through steps and we would make changes and burn a DVD that would not play on the TV, then we would uninstall and reinstall WinDvd Creator 2. Finally on the 5th or 6th call HP told me the DVD burner was defective and sent me a new burner that I installed. In my opinion, from the beginning they knew the DVD burner was faulty.

After changing out the DVD burner I burned a 15 or 20 minute DVD and it played on the PC and on the TV. Next movies of 1 hour and 20 or 30 minutes were burned to DVD, and it looked like things were working OK. But when the DVDs were played they only included the 1st 1 hour and 3 (three) minutes and the last 17 or 27 minutes were not on the DVDs. Again 4 or 5 more calls to HP and they had me uninstall and install WinDVD, and led me through various changes and edits to the system. Finally they led me through PC Registry changes and crashed the system, which required Hard Drive Format and Reinstall all Software. After sveral calls to HP it looked like nothing could be fixed, but a friend loaned me an old version of Roxio software and when installed DVDs in excess of 1 hour and 40 minutes could be written and played on PC and TV. I bought a newer version of Roxio, since it was obvious that WinDvd Creator 2 (full version) that came with my PC was defective. HP or WinDvd would not support WinDvd Creator 2 that came with the PC, and both said it was the other's responsibility. HP wouldn't reimburse me for the Roxio software, but eventually after several contacts they offered to give me a battery or a power supply. I took the battery, but still don't see their logic.
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Compaq Tech Support 2005
Posted by on
I bought a refurbished laptop in 2005 after about a month it started shutting off and showing a weird text screen. I called tech support and was routed to a "Foreign" call center.

Let me say this: These people follow a script like robots when answering your questions. They literally cannot or are not allowed to think for themselves. To get them to act you must get them "off script". Here is what worked for me.
I began insulting them using extremely foul, vulgar language, not personally insulting the individual but directing the insult at the tactics they were using, and the company in general. I kept up my tirade until they were so offended they were happy to put their supervisor on the phone, then when I got nowhere with THEM, I started my tirade again but more intensely, knowing that they are trained at a little bit higher tolerance and skill level.

They just plain do not know what to do, or how to respond. They get very nervous and threaten to terminate the call and I just cuss and really let them have it. I actually was able to get to about the fourth level of supervisor, and then was connected to what sounded like an American supervisor. I immediately changed tactics and used courtesy and logic to state my case, and at that point I got a response that almost was rational. Ultimately, it was a small RAM or WiFi card that was not plugged in all the way and the manufacturer did not fix it, However, I managed to get past the customer service "suit of armor" they put up by using a calculated, scripted, technique of my own. If you do this BE CAREFUL, BE ARTICULATE but be ugly, mean and nasty. It's funny because they freak out.

I guess there is some advantage to graduating public school.
     
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GothicSmurf on 2008-02-12:
Are you proud of yourself for that? I wouldn't be.
Anonymous on 2008-02-12:
Seriously, not something I would brag about.
Kotor on 2008-02-12:
I am proud of the fact that I breached a barrier using creativity and cultural awareness. I offended no one individal and was able to get some level of customer service when almost everyone else does not.
GothicSmurf on 2008-02-12:
I work in a department that sits next to a call center, and I've heard many times people say, "If you chose to use those words I will terminate the call." And at least 3 times a day they do.

If being a d*ck works for you, then great, but I've found that being nice helps me every single time.
Anonymous on 2008-02-12:
GS--I agree. I always try to kill with kindness. It really does work, for the most part, to get a better response. If I am not satisfied, I ask to speak to a supervisor.

I used to work at an office where we would hang up if someone was using inappropriate language. We would first tell the caller that we would not listen to their offensive language and to call us back when they had cooled down. They usually straightened up their act immediately (or called back in a better frame of mind). No one should have to be subjected to that when they are just trying to do their job.
Kotor on 2008-02-12:
The whole point here is that they are not doing their job,
which is customer service. This was about getting my computer fixed, under warranty and their training and protocol was getting in the way of them doing their job, instead of acknowledging the customers frustration and fixing the problem.
Anonymous on 2008-02-12:
Point taken, Kotor. It is good you were able to get through to them--just unfortunate as to what it took to get a positive response.

I guess we're just trying to say that the technique you used usually meets with a negative reaction and not one we would employ. But, in your case, it gave you the outcome you were looking for.
Kotor on 2008-02-12:
I do not see it as "being a D**K. I see it as overcoming an obstacle that is MINDFULLY put in place to keep customers back so the company can save money. Consumer goods are often purchased because of the security of a warranty. If that warranty system is purposely withheld
to save money, then it is essentially is a false agreement.
These so called "customer service" representatives are quite aware of what the customer is asking for and are by default witholding the original purchase agreement.
Kotor on 2008-02-12:
It is not only unfortunate, but it is PATHETIC that a customer has to use that level of manipulation to get a response.
GothicSmurf on 2008-02-12:
If you have to swear, manipulate and throw a tantrum to get what you want, yes you are being a d*ck. Glad you got your issue resolved though.
Kotor on 2008-02-12:
Gothic,
Without being a D**k, HAHA
Did you ever stop and think that they
are the ones being a D**k in the first place?
I do not advocate becoming what I despise, especially over something so mundane, but knowing that this system was put in place with bad intents really just angers me.
GothicSmurf on 2008-02-12:
If you weren't being a jerk, then why are you so upset about being called out on it?

That's the end of my story here.
Anonymous on 2008-02-12:
GS, you go girl and I agree 100%!!!
Kotor on 2008-02-12:
I am not upset. Tolerance comes in many forms, and I am surprised at a lack of tolerance for alternative methods.
I employed an uncommon methodology to accomplish my task, and was reasonably effective. Eventually, I got my computer fixed for free by someone with a more result oriented customer service attitude.
Anonymous on 2008-02-12:
Kotor, if you ever stop long enough to see that you are talking to people just the way you claim they did you then you might change you mind. I don't think you can see it though? Now say you are sorry and be a man about the situation!
Kotor on 2008-02-12:
Please understand one point here.
I was going to them for help, trusting the company policy based on a purchase agreement. They failed
to honor their end of the deal. I felt as though all bets were off and I was left hanging with a newly purchased laptop that was severely malfunctioning. My efforts were being blocked at every level. I circumvented their protocol by stepping "out of the box". I was not angry at anybody, just the situation, knowing that this "system"
was created to sidestep true customer service and good results, with the intent of higher profits.
No apology here.
Anonymous on 2008-02-12:
Kotor although I don't agree with your tactics I admire your strength of conviction and liberal use of tolerance. Welcome aboard friend!
thensider on 2008-02-12:
Coming from someone who RUNS a call center, I feel I can share a few things here. 1) if you spoke to me or any of my employees that way, I would terminate the call imediatly and have my response to the BBB and Attorney General waiting when you complain. 2) I do not think, from my experience, that businesses put processes in place with the sole purpose of screwing consuemrs over. People lie, people steal, people cheat. While you may not be one of those people, they are out there and businesses have to protect themseleves. 3) maybe you should stop and think about what level of service the person calling after you got, thanks to your horrible mistreatment of the Support Center agents. chances are they wear no longer in a mood consusive to good customer service.
Anonymous on 2008-02-12:
Kotor, while I agree with your convictions two wrongs don't make a right.
Kotor on 2008-02-12:
OK,

So, tell me what I did "wrong" ?
Anonymous on 2008-02-12:
OK,
1. You are braging about it.
2. You jumped on GS just because she called you out on it, that's not nice.
3. I could go on but what's the point if you can't see that.

Stick to your guns if you believe in what you are doing and don't let anyone change your mind. Wlecome aboard
fascismsux on 2008-02-12:
Kotor - keep up the good work - ya got to do what ya got to do , sometimes .
Kotor on 2008-02-12:
Interesting forum here. I did not mean to "jump" on anybody.
Since when is it illegal to cuss?

I was asking what I did wrong based on my story about customer service not the posts here. Stay on subject please.

I would imagine the BBB and Attorney General have larger more serious issues to deal with. A comment invoking that level of judiciary recourse tells me you have probably never done it.
thensider on 2008-02-12:
What you did 'wrong' is treat the customer service people like dirt. While I can sertainly understand your frusteration, these people did not make the rules, did not create the 'script' and can only do so much for you at their level in the department. I think that its gross and wrong to treat people that way, since they are, in fact, not the people doing you wrong. But that's just my opinion from a customer service standpoint. Also, if your BBB/AG comment was in reference to my previous post, I mentioned it only because people who use this method to get results tend to be very quick to jump on the BBB/AG bandwagon. most fo the time, anyway.
Kotor on 2008-02-12:

I was in customer service for 7 years after high school.
I know quite well both sides of the counter.
I have a difficult time selectively blanking out the chain of liability when it comes to stupidity. Customer service rep's are the "face" of the company and if they agree to take that job then they also take some degree of responsibility for policy whether they made it or not.
Although you bring up an excellent point here.

Kotor on 2008-02-12:
The intent of my initial post was to inform people of an alternative method for getting CSR's "Off Script" and refocused into a higher level of customer service by realigning their emotional content. Sob stories do not work, so I took the other direction and went "up the scale" so to speak. All in all this is not a big deal.
fascismsux on 2008-02-12:
to me there is something very very ugly about rotten corps putting poor human beings(CSR's) in the line of fire between customers (victims ) and the corps.(criminals ) and then to only arm the CSR with lies ,deceptions , and insults and expect the victims(customers ) to politely accept that as good enuff to avoid offending the CSR(PAWN). This is similar to terrorists putting civilians between themselves and the ppl they are lobbing grenedes at . life is war . GET MAD, CUSS, SCREAM BLOODY MURDER >
Anonymous on 2008-02-12:
Kotor--I admire the fact that not once during this thread have you resorted to anything other than respectful responses. That pretty much shows what kind of person you really are, at least to me. I do get what you are trying to convey.
Principissa on 2008-02-12:
I agree diane. I just can't see myself berating someone with foul language. I can be just as nasty by being articulate and using a firm but polite tone of voice. I know for a fact, as I've witnessed my husband do many times, that if you call them up with guns blaring and cursing and screaming like a crazy person they are more inclined to blow you off than if you use a firm tone and articulate words. I don't think you are a bad person, I think you are a good person that was pushed to the edge.
Anonymous on 2008-02-12:
Agree Principissa. I, too, believe in not cursing at the unknowing on the phone, but, I think we've all been pushed there (or close) at some point. This person is just being honest about what worked for them in this instance.
Principissa on 2008-02-12:
I agree. It's a shame that someone has to be pushed so far that they have to resort to it. I realize there is only so much a CSR can do, but the customers are just as human as they are. If they just used an iota of compassion instead of scripted reading people would not have to resort to foul language and yelling. Getting one's computer repaired is not an odd request, if it's in the warranty period, just fix it and make the customer happy, not give them the run around.
Kotor on 2008-02-12:
Enforcing bad policy because it is your chosen job is a tough situation to be in. I used to work in a health club and I got in physical fights over people not having their membership card, when they were working out.
Kotor on 2008-02-12:
I grew up during the "golden years" of consumer advocates.
Ralph Nader was somewhat of a folk hero during my childhood and consumer awareness and smart shopping were taught in junior high. Now people like Clark Howard lead the way and the internet gives us a great forum for our voices to be heard. On the other hand, today's products are much more sophisticated and we need volumes of information to make an intelligent choice.

This is not the country I grew up in.
Anonymous on 2008-02-12:
"This is not the country I grew up in."

I agree 100%!!!
fascismsux on 2008-02-12:
Kotor- nader has started exploring - running for pres. in 08- VOTE NADER
Anonymous on 2008-02-12:
Yes, the customer is always right. The customers spoke, stores lowered prices, laid off workers with high salaries, reduced benefits, cut hours, and now purchase their goods from China. Now, we the customers, want to know why we don't get good customer service.
Kotor on 2008-02-12:
I do not vote- I refuse to vote. The system is crooked/broken. This is my right, as it is yours to vote.
I would like to see what happens if the majority of people in this country refused to vote.
Anonymous on 2008-02-12:
if a majority of the people didn't vote,we would probably have someone good in office.lol
jktshff1 on 2008-02-12:
One word comes to mind....jerk.
I agree with princi, dianec,liddy.....You were way out of line.
Furthermore,
If you don't vote, you give up your privilege or right, whichever you choose, to complain about the system.
There is no validation for those who refuse to be part of the solution and not the problem.
Kotor on 2008-02-12:
The customer is not always right, but they are always the customer. I do my absolute best not to buy stuff made in China. This has been my personal policy for years. It has nothing to do with not liking Chinese culture.. It is the quality of the goods they make. The quality of Chinese products is really poor and that is a shame. In the early 1970's cheap tools started coming in this country from Asia and many people bought them. They were JUNK! They are still junk.
Anonymous on 2008-02-12:
Kotor - I find your methods a bit offensive. However, I am intrigued by your reasonings and can't help but be impressed by your persistence.
fascismsux on 2008-02-12:
Kotor-stevefromsocal- the majority don't vote already - I'm not too excited about it either - The whole system is absolutely corrupt -
But if nader is an option I'll take it . At least by voting , ya make them cheat harder to steal it . And ya could actually make a small difference re: local voting .Its not like it takes a lot of effort .
Kotor on 2008-02-12:
Where in the constituon does it say I must vote?

What local law forces me to forfeit my right to public opinion/speech if I choose not to vote?
Kotor on 2008-02-12:
Cherpep, my methods offensive? in what way?
DebtorBasher on 2008-02-12:
Kotor...I've found a way to get the same results without lowering myself the way you lowered yourself. Whenever my call is picked up by someone in India or the Philippines they ask how they can help me. I don't go into details why I'm calling, I simply reply, "I'd like you to transfer me to and English speaking American IN America"...I've accomplished throwing them off guard. They say, "I spick Engleesh"...and I say, "No, you don't, I want and English Speaking American IN America". They transfer me to several other people who are all of the same culture...after the third or fourth transfer, I finally get an English speaking American...not sure if they are in America or not...but that's the person I will go into detail with, without becoming a low life. I don't say if in an offensive, or rude way...They want to know how they can help me...I tell them...by transferring my call to and English speaking American.
Anonymous on 2008-02-12:
I'm going to "write in" my vote.....Jello Biafra for pres!
chris513 on 2008-02-12:
I will also vote for Biafra...and the rest of the dead kennedys, as well.
Anonymous on 2008-02-12:
East Bay Ray for vice pres!!
Anonymous on 2008-02-12:
Sheriff for Pres!
Kotor on 2008-02-12:
DebtorBasher, Good alternative to my technique.
I want to stress the fact here that I was simply employing a method of getting these people to respond that was "outside" their training capacity. It worked reasonably well, as did yours. This was not a street fight and nobody was going to get hurt.
Kotor on 2008-02-12:
"The whole system is corrupt"...everything said after that is a horrible compromise and an admission of our Acceptance of mediocrity.
fascismsux on 2008-02-12:
Kotor-- 'mediocrity' is awful damn generous of you I think .
We are far worse than that - we are despicable , rotten , filthy fascist, passionless nazis ...... slaves, scum-sucking pigs maybe even ..
Anonymous on 2008-02-12:
fascis - I think you could use some self-help, motivational books on tape!
fascismsux on 2008-02-12:
cherpep- GREAT IDEA - THANK YOU SO VERY MUCH
Anonymous on 2008-02-12:
;)
Kotor on 2008-02-12:
O.K......
fascismsux on 2008-02-12:
cherpep- OK - that last one was a bit too ugly .
Kotor on 2008-02-12:
I have no Idea who Jello Biafra is..
chris513 on 2008-02-12:
Kotor, Jello Biafra is the lead singer for the dead kennedys...a very influentual political punk rock band that was at there high point in the mid to late 80's to mid 90's...actually, a lot of people are still into them...I would say, politically punk rock music speaking, they were stronger than bad religon.
Kotor on 2008-02-12:
Thanks,

I remember the Dead Kennedys but was never really into punk rock
chris513 on 2008-02-12:
No problemo...nowaday, I just kind of like music w/ heart/meaning behind it.
Anonymous on 2008-02-12:
Too bad Jello hasn't been a part of DK for some time now.

Jello ran for Mayor of San Francisco in 1979.

I agree with you chris,I like music with heart,and a meaning not the junk that's on the radio these days(I sound like my Dad.LOL)
Kotor on 2008-02-12:
This has been interesting and I do not blog very much.
Anonymous on 2008-02-12:
Kotor,this is the first chat/blog site I have been a member of,it has its days.The people here are cool.

it gets addicting.

Kotor on 2008-02-12:
I am originally from SoCal also
old fart on 2008-02-12:
Hey Kotor... Welcome to the site..It is interesting and fairly soon you'll be able to sort the members out by their styles...
Me..? I'm the site curmudgeon...
Anonymous on 2008-02-12:
what part of SoCal?
I'm from all over,moved a lot when I was younger.Spent lots of time at the OC beaches growing up
Kotor on 2008-02-12:
Long Beach, born and raised now in CT/NY
Kotor on 2008-02-12:
Comsumerism is an interesting topic. I remember the days of Caesar Chavez and the grape picker strikes.
Kotor on 2008-02-12:
Correction: Consumerism
Anonymous on 2008-02-12:
had a friend from the Belmont Shore area.Welcome to the site Kotor
Principissa on 2008-02-12:
chris LONG LIVE DEAD KENNEDY'S!!!
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Compaq Repair Center Scam
Posted by on
HOUSTON, TEXAS -- I bought a Compaq 1720US laptop from Compaq a month ago for 1,599 dollars. About 2 weeks

later while I was typing, the plastic surrounding the screen cracked. The computer still

work perfectly except I don't like the look of it. Since I have a major project for my

school, I use it for a few more days and it got a bit worse, then I called tech support and

he said they will fix it for free and I received an empty box the next day to put my laptop

in. I waited 7 days and they haven't call me yet so I called Compaq the next day. The tech

told me that the LCD screen crack, not the plastic. I told him I'm not stupid and I know

what got cracked. He told me I have to pay a fee to fix the LCD screen. I argued with him,

but he told me he hadn't seen my laptop, he only read it off the screen that a repair tech

put. I got mad and told the tech I'm not expecting to do business with Compaq anymore and

hung up the phone. I don't appreciate Compaq trying to cheat its customers. Please help!
     
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User Replies:
Anonymous on 2002-04-30:
Your story mirrors mine. The hinges gave way on my Pesario 1700T ($1,800 and only 6 months old!) and every department I spoke to, and there were many, read off their screen that the tech determined it was not a manufacturer's defect. Yes-Compaq believes in ripping the customer off. They do not stand behind their product. They were not even willing to take another look for another evaluation. I asked a number of people I spoke with to put me in touch with someone that had more authority and they all replied that there is no one! Can you believe this bull?
mksawyers on 2002-05-04:
Not only that when they respond at all, their attitude is very condescending as though you were a complete idiot
Anonymous on 2002-05-07:
You are a complete idiot!
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Support suck
Posted by on
Called spent 5 hours on phone called and spoke with some guy from India (couldn't understand half-of-the-things he said, after being-hung-up 3 times (just to get a recovery disk)I finally got hold of someone in support in the USA and finally told him the ordeal I went through he said sure and said I would get it in next business day well that took 2 weeks, never again I gave the HP notebook to my friend and went out and bought an apple
     
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User Replies:
Anonymous on 2009-08-18:
I don't think you will have to worry about speaking to India much longer.
The Vietnamese are doing it even cheaper, so India will probably soon get outsourced too.
lessthanzero on 2009-08-18:
Good move, Apple is the best. After having both a PC and MAC, I will never go back to a PC................
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On hold for 11 hours 54 minutes!
Posted by on
I was trying to check up on some Quick Restore CD's I purchased, and after telling my predicament to 4 people, (and one hour later) I was told that they cancelled my order because they no longer sell those CD's. There was no attempt to contact me, so all my waiting was in vain. They tried to sell me a new computer (this one works just fine, thanks) and I asked to speak to the manager. 3 1/2 hours later someone picked up (not a manager) and so I asked for the manager again. They put me on hold, and no one picked up. I finally had to disconnect (the next morning) so my cell phone would not be charged. I like my computer, I'm just missing one driver for my PCI card. I'll burn in hell before I purchase another COMPAQ or HP computer. I hear Dell is the best.
     
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User Replies:
Justusryan on 2007-02-07:
Why would you wait online so long?
Anonymous on 2007-02-07:
Can the driver be downloaded from the PCI card manufacturer? How about the Compaq web site. They must have drivers available for download?
Anonymous on 2007-02-07:
If just missing one card driver then using the restore disk is overkill. Like ROBF said, go online and search for the driver from Compaq's web support pages. You can even use the hardware manager to find and install the driver.

Where did you hear that Dell is the best? Their support program is among the worst.
SAJ on 2007-02-07:
Many online support centers provide very poor service, and I agree with PassingBy in regards to Dell; don't expect too much from them, either.
Rann on 2007-10-12:
When it comes to tech support the best one is: None of them! Compaq is rotten. It travelled back to their support center many times and each time the hard drive would be reformattted. The last time, someone there ripped off the serial number label on the bottom. so, always write it down before you send it in and make that the first thing you check when you get your unit back.

My next laptop will be a used one.
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