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Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORTONVILLE, MICHIGAN -- I have had Consumers appliance coverage for 16 years because I am single. Now they are not covering anything. My refrigerator quit 2 years ago and I was told it was not repairable so I had to buy another one... it was old so I went out and bought another one. My washer broke and it is only 2 years old. Consumers said they changed my coverage and that I would have to pay $298.77 for a part for the washer. I found the part online for $179 and change.

I drove to a place and bought the part for $241.53 so they were marking this up double or substantially anyway. I was hung up on and just simply abused... BEWARE MICHIGAN RESIDENTS THIS PROGRAM IS A RIPOFF. I am switching to a home warranty through my insurance agent or going to DTE.

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Furnace
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COMSTOCK PARK, MICHIGAN -- I too have a furnace warranty, I have never used the warranty until this year but I have had it several years. I called when my furnace quit running in 15 degree weather this year and this is what I learned from the experience. They do not come out for many hours or until the next day. Being a senior citizen I was to get prompt service they said. They diagnosed my furnace as "dirty." Get it cleaned and it will be OK. Still no heat but I did call a furnace cleaning company who did not want to clean it because it didn't need it, $400.00 later it was cleaned. I looked at the before and after pictures. No difference. No heat.

I called again. They came out and told me it was not clean enough, had it cleaned again the next day. Still no heat. The furnace was just running. Two more calls and each time I told the tech that my thermostat was blinking AC then Heat and calling for heat and had let out a large flash of light several days before, they ignored me. Finally a tech came out, listened and put in a new thermostat. Getting some heat now but have to use a thinner furnace filter to get the heat upstairs. The furnace co. was All Phase that they sent out, I do not recommend them or the Consumers warranty. I will be canceling mine and calling a REAL furnace company.

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Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY -- We purchased the insurance for our appliances over the phone and never received any notification of the coverage. Recently, we had a problem with our refrigerator and we called Consumers Energy. They sent an electrician: he came by, listened to us, didn't made any diagnostic, and left in 5 min. He didn't know what the problem was, and told that he'll be calling us. We waited almost two weeks for his call, and had to call back again to customer service.

They promised to send somebody different, but never did. When we called the third time, Consumers Energy representative simply told us that this problem does not cover by insurance. (They even didn't know the actual problem.) We are very disappoint the way they treat their clients. Would never recommend to buy their insurance. It's a waste of money. We found a private company. Very reliable. They came by in two days after we called them. The same day they determine the problem and changed the part that was broken. We paid them $180.

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Very Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY, MICHIGAN -- We purchased the insurance for our appliances over the phone and never received any notification of the coverage. Recently, we had a problem with our refrigerator and we called Consumers Energy. They sent an electrician: he came by, listened to us, didn't made any diagnostic, and left in 5 min. He didn't know what the problem was, and told that he'll be calling us. We waited almost two weeks for his call, and had to call back again to customer service.

They promised to send somebody different, but never did. When we called the third time, Consumers Energy representative simply told us that this problem does not cover by insurance. (They even didn't know the actual problem.) We are very disappoint the way they treat their clients. Would never recommend to buy their insurance. It's a waste of money. We found a private company. Very reliable. They came by in two days after we called them. The same day they determine the problem and changed the part that was broken. We paid them $180.

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Appliance Plan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND RAPIDS -- What a rip off. Don't do it. They told me my appliances were cover. Someone was even at the house and looked at them. I spent 700 hundred dollar over 2 years and then when I had someone come out they said the appliance wasn't covered. If I had more ambition I would sue.

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Appliance Repair Protection Plan
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

TROY, MICHIGAN -- First off, my wife's dishwasher has been in steady decline. Though it is a Kitchen Aid, the blister button control panel has steadily lost function until it only has one cycle left. I suggested that since she has been paying for the Con-Sumers Energy Appliance Protection Plan for 5 years, that she should give Con-Sumers Energy a try. A tech came out and assessed the unit, then said that he would order the part. He called the wife back to confirm that he had ordered the part, but that it was only available in black, and that if she was displeased with the black part going into a white machine, that they would "work something out".

She opted to "work something out" and the tech returned to collect and return the part. We have never heard from them again. Just yesterday (1/22/15) the hot water heater started acting up so I suggest she call Con-Sumers Energy again. A tech from a contract company shows up, looks at the heater, makes his assumption and hands over a bill for me to sign for $955.

I read the number, reflecting that I must be in the wrong business if taking that kind of money from housewives is that easy, and ask "so... how does this Con-Sumers insurance work anyway?" The tech says... "it pays nothing because this cannot be repaired and you do not have the gold plan which is $60 dollars a month." I say... "we'll get back to you" and send him on his way. We then buy a water heater for $450 and I will install it on Saturday. It sure is starting to smell like the Con-Sumers Energy Appliance Protection Plan is nothing more than a con.

When the wife called to get an explanation, she was told by a rude little imp that she needed to regard the service plan in the same light as health insurance. I believe her retort was "unfortunately, that is worthless too." I am encouraging her to cancel the con and I urge everyone else to as well. Hire your neighborhood handyman and give the money to someone who deserves it... Con-Sumers takes enough out of us with their over inflated energy prices that they change at will to suit their needs. Apparently, that monthly charge only buys you the convenience of calling someone that will completely over charge you for a service.

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Great service, fixed problem in resonable time
StarStarStarStarStarBy -
Rating: 5/51

REESE, MICHIGAN -- Have had the appliance plan from consumers now for just over 2 years and has paid for itself. I have used it twice now. First time was the oven on my stove. They were out same day and put part in, and had it fixed in less than 30 minutes.

Next time, my furnace went out (1-10-2015) and in the worst possible weather conditions. They had someone out in 24 hours, replaced a part on the furnace and was back up and running and had heat. (Yeay!!!) For the naysayers, be polite, be patient, and you'll get it fixed. Be snotty and rude, you'll get the same in return. I have no complaints.

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Lack of Repsonse and Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- I have a refrigerator in a rental home that failed in the night. My tenants are required to have the plan as part of their rental, to ensure service for appliances and the furnace, without any delays from me in contacting contractors for repair. My renter was told a refrigerator could not be serviced for one week, and was told to call back in for reassignment. That is extremely poor. I had to credit my renter for the lost food, order a new refrigerator, and Consumers does nothing to even try to repair the appliance. What a joke! I generate revenue for Consumers, and they cost my renters' money, and my money, while doing nothing.

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Unable to Cancel ASP Care Because of Claim???
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MUSKEGON, MICHIGAN -- Because I made a claim to fix furnace, I was told I was not allowed to cancel my policy for 1 year FOLLOWING CLAIM. At my monthly charge it would have made up most of the claim I made!!! I've had the insurance for years with no claim!!!! ABSOLUTE THEFT BY CONSUMERS ENERGY.

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No Electricity!
By -

SAGINAW, MICHIGAN -- As of July 1st, at approximately 11:30 a.m., our electricity was turned off. We had lived in a house where the electricity resided in my name. We moved to a town house May 24th. I called Consumers and had services transferred to our new residence staying under my name. The next day, our landlord had sent our lease into Consumers. Our lease has my boyfriend's name on it; take note, we have a 13 month little one in amongst this story. Consumers then proceeds to place my boyfriend's name on our Consumers bill.

Consumers had sent us a letter in the mail stating that they had placed the Consumers Energy bill in his name, which means it's out of my (**) name now. My boyfriend (**) then called the company requesting that they place the bill back in my name. I was then to call the company to inform them that this bill was to go back in my name, however, representatives could not do so being they would not take **'s name off the bill. So back and forth ** and myself had called Consumers to have this bill placed back in my name.

When ** would call, they would say that there was nothing they could do because it was in my name, when I would call for verification, they would claim that there was nothing they could do because it was in **'s name, so you may by now sense my frustration. So then by July 1st, Consumers had shut off our electricity at a bad time, my infant was sick w/ congestion, stuffy nose, and a near beginning of another case of bronchial bronchitis w/ a small fever here and there. I had called Consumers to find out what the problem was and if we were to have our power turned back on soon. They couldn't give me an answer and sometimes directed me to dead lines.

I would call the company several times to the point of exhausting my situation over and over to several of Consumers' representatives. Representatives couldn't really help us w/ our situation not even enough to give us an answer to why we were not to receive energy. I would then call back and ask to speak to somebody other than another representative, preferably a supervisor. Finally after at least 10-15 different conversations w/ Consumers representatives, we are given a direct contact number to a supervisor and a representative in the credit department lease was faxed to Consumers 3 times and was lost each time.

The fourth time our landlord had faxed our lease to Consumers, we were to contact one of the supervisors or the credit department representatives. Getting through to these associates was very difficult. I have left a few messages with them. I have called and have spoken w/ more representatives that can't help me and their responses have been that their departments would need to review our lease which was said to be under investigation. No one would call us back. Take note this is also the holiday weekend, so my stakes of having electricity were very slim to none to my understanding.

As I write this review, I still have no electricity, I'm heading back home from a nice vacation to a home w/ no electricity still. I feel that me and my family were of no urgency to this company to receive any service of energy connection. As a paying customer to this company, I and my family feel at the low end of priority, still waiting.

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Consumers Energy Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 13 ratings and
25 reviews & complaints.
Contact Information:
Consumers Energy
212 W Michigan Avenue
Jackson, MI 49201-2236
517-788-0550 (ph)
www.cmsenergy.com
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