LANSING, MICHIGAN -- Signed up for the repair plan, but when I needed it they couldn't come out for two weeks. My refrigerator stopped working and we were living out of coolers in a 90 degree heatwave. I attempted to cancel the policy that I had for the past 8 yrs and they refused stating that I could only cancel on the anniversary date. Not the day before or the day after only on a specific date.
I filled out the online complaint for the attorney general of Michigan and suddenly they could cancel the plan and refund my money. I also complained about the sky high rates we pay and they tried to tell me that they charge the same rates as Detroit Edison. HAHA, what a joke! My bill quadrupled even with fewer electrical items, a smaller better insulated house and moving from an electric water heater to gas.
GLADWIN, MICHIGAN -- After 2 years of thinking I was covered for AC they said I wasn't. I also found out the normal plan just gets you a repair. If you opt for the gold plan you're still only covered in a limited way. For example you have a top of the line wash machine, mine was 1200. The max, they will pay you is 350 so any repair over 350 is really not covered. This part of their business is not regulated by the utility commission. This is just a profit maker. Don't expect much even if you have the gold plan. They have also started to make these service contracts into actual 12 month commitments not really monthly payments. Stay away. Legal sham.
HARRISON TOWNSHIP, MICHIGAN -- Called to schedule a repair on my refrigerator on a Saturday, Company came out on the following Tuesday, left without fixing it, called Consumers Energy again to explain they sent out a Heating & Cooling service, & requested they send out a refrigerator repair company. Could NOT get anyone to help me, said I had an open repair ticket and they would send out the same company as before... no, no, no!
Now it's Friday (six days later) called CE again and they said someone would call me back within 24 to 48 hours, and now it's Tuesday morning - 10 days later and still no one has called me back. I ended up calling a repair service on my own and flipping for the bill, only after being on this Plan for 3 years and NEVER received any benefit - I wasted my money!!!
COMSTOCK PARK, MICHIGAN -- I too have a furnace warranty, I have never used the warranty until this year but I have had it several years. I called when my furnace quit running in 15 degree weather this year and this is what I learned from the experience. They do not come out for many hours or until the next day. Being a senior citizen I was to get prompt service they said. They diagnosed my furnace as "dirty." Get it cleaned and it will be OK. Still no heat but I did call a furnace cleaning company who did not want to clean it because it didn't need it, $400.00 later it was cleaned. I looked at the before and after pictures. No difference. No heat.
I called again. They came out and told me it was not clean enough, had it cleaned again the next day. Still no heat. The furnace was just running. Two more calls and each time I told the tech that my thermostat was blinking AC then Heat and calling for heat and had let out a large flash of light several days before, they ignored me. Finally a tech came out, listened and put in a new thermostat. Getting some heat now but have to use a thinner furnace filter to get the heat upstairs. The furnace co. was All Phase that they sent out, I do not recommend them or the Consumers warranty. I will be canceling mine and calling a REAL furnace company.
GRAND RAPIDS, MICHIGAN -- I just came to know that a dishwasher can't be repaired in 2 months and I'll be charged with work order if I cancel my contract with Consumer Energy. Moreover the behavior of the appliance call center employees are not good as if they are doing some favor to us, even if something is not fixed. Don't buy that plan.
MASON, MICHIGAN -- Central AC was not putting out cold air. I called Consumers and they came out timely only to tell me in a roundabout way that they could not work on the refrigerant because of its antiquated formula. They instructed me to call an independent contractor for the repair and they would be glad to come back and inspect. I called Consumers who told me I was locked into paying insurance for another nine months until the contract matured. What a racket!
ORTONVILLE, MICHIGAN -- I have had Consumers appliance coverage for 16 years because I am single. Now they are not covering anything. My refrigerator quit 2 years ago and I was told it was not repairable so I had to buy another one... it was old so I went out and bought another one. My washer broke and it is only 2 years old. Consumers said they changed my coverage and that I would have to pay $298.77 for a part for the washer. I found the part online for $179 and change.
I drove to a place and bought the part for $241.53 so they were marking this up double or substantially anyway. I was hung up on and just simply abused... BEWARE MICHIGAN RESIDENTS THIS PROGRAM IS A RIPOFF. I am switching to a home warranty through my insurance agent or going to DTE.
REESE, MICHIGAN -- Have had the appliance plan from consumers now for just over 2 years and has paid for itself. I have used it twice now. First time was the oven on my stove. They were out same day and put part in, and had it fixed in less than 30 minutes.
Next time, my furnace went out (1-10-2015) and in the worst possible weather conditions. They had someone out in 24 hours, replaced a part on the furnace and was back up and running and had heat. (Yeay!!!) For the naysayers, be polite, be patient, and you'll get it fixed. Be snotty and rude, you'll get the same in return. I have no complaints.
LANSING, MICHIGAN -- I have a refrigerator in a rental home that failed in the night. My tenants are required to have the plan as part of their rental, to ensure service for appliances and the furnace, without any delays from me in contacting contractors for repair. My renter was told a refrigerator could not be serviced for one week, and was told to call back in for reassignment. That is extremely poor. I had to credit my renter for the lost food, order a new refrigerator, and Consumers does nothing to even try to repair the appliance. What a joke! I generate revenue for Consumers, and they cost my renters' money, and my money, while doing nothing.