Appliance Service Plan
MOUNT MORRIS, MICHIGAN -- I've had an appliance service plan with Consumers Energy for 6 years now and last night my furnace stopped working. It was about 11:00 at night and about 15 degrees outside. I called Consumers because ... read full review6 Replies - Latest reply on 08/20/2013
Cut Off Power to 86 Year Old Man
MICHIGAN -- Today, Flint MI police checked a car parked in the driveway of a Flint MI. home.
It was occupied by a DEAD senior citizen whose Power was shut off the previous day by Consumers power for non payment ... read full review25 Replies - Latest reply on 02/21/2012
Consumer Energy Gas User BEWARE!
Notice to all Consumer Energy Gas users. Please
be advised that since January of 2009 I began receiving bills from Consumers Energy Gas showing excessive usage, resulting in billing of
approx $3400.00. ... read full review
My roommate had an unpaid balance from another home and when he moved in with me they attached his bill to my account and shut off my gas when it was under freezing. I called and worked it out but it has been 18 hours and still no heat. They are pieces of **** and I am going to cut off their lock in about an hour and turn it back on myself. 8 Replies - Latest reply on 11/17/2011Add reply
SAGINAW, MICHIGAN -- As of July 1st, at approximately 11:30a. m., our electricity was turned off. We had lived in a house where the electricity resided in my name. We moved to a town house May 24th. I called Consumers and ... read full review
Dealing with incompetents and crooks
ROYAL OAK, MI 48073-1642, MICHIGAN -- Consumer Energy
I called to connect the service a house I bought. Instead of notifying me to meet them at the property as agreed on, they left a note “MISSED YOU“. After a new arraignment, ... read full review1 Replies - Latest reply on 04/27/2010
They are nasty in service. Had them back in 1990.
1 Replies - Latest reply on 09/13/2009Add reply
Put a red flame in my boiler never worked right.
they alsso call to bother you after you quit them.
PRESCOTT, MICHIGAN -- WOW!! Just terrible service!! I have tried to contact them thru their web site 3 times and no one has responded other then a form email that says someone will contact me shortly. I figure 2 weeks is more then shortly! So I tried to call them at least half a dozen times only to get a recording that said their service lines were extremely busy, try again later or use their online contact service. Which I did already and didn't get help then either!!
1 Replies - Latest reply on 02/19/2009Add reply
No wonder these huge companies can get away with treating customers so rudely....they're the only ones we can use for these products and so they know we have no choice but to put up with this type of outrageous behavior!!
LONG ISLAND, NEW YORK -- They took our money every month on a budget plan. And then did not deliver oil we had over $1300 in our account and we come home and had no heat we call four times and no one called us back. Our house was 50 degrees they were all nice and toasty and we froze. They did not even call to apology. Instead they refused to give us back our money. We hope everyone reads this an is aware of there practices. They also charge $3.89 Per gallon when everyone else is charging $2.29 Per gallon.
They are suppose to be a group to help the consumer not be overcharged and we think they are are the worst one long island. All we can say is beware!!!!!
No heat this winter
ROCHESTER HILLS, MICHIGAN -- I am deeply disturbed by consumer energy's thought process. They want $530.00 to be able to hook up heat in my home this winter, with an unpaid balance of $200.00, which I know to pay off. But almost ... read full review2 Replies - Latest reply on 02/26/2008
Service of oil equipment - no heating
HICKSVILLE, NEW YORK -- I called up the oil company about the equipment not functioning properly because heating wasn’t working properly. The dispatcher said they are only addressing problems of ‘no heating’ and somebody ... read full review