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Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY -- We purchased the insurance for our appliances over the phone and never received any notification of the coverage. Recently, we had a problem with our refrigerator and we called Consumers Energy. They sent an electrician: he came by, listened to us, didn't made any diagnostic, and left in 5 min. He didn't know what the problem was, and told that he'll be calling us. We waited almost two weeks for his call, and had to call back again to customer service.

They promised to send somebody different, but never did. When we called the third time, Consumers Energy representative simply told us that this problem does not cover by insurance. (They even didn't know the actual problem.) We are very disappoint the way they treat their clients. Would never recommend to buy their insurance. It's a waste of money. We found a private company. Very reliable. They came by in two days after we called them. The same day they determine the problem and changed the part that was broken. We paid them $180.

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Very Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY, MICHIGAN -- We purchased the insurance for our appliances over the phone and never received any notification of the coverage. Recently, we had a problem with our refrigerator and we called Consumers Energy. They sent an electrician: he came by, listened to us, didn't made any diagnostic, and left in 5 min. He didn't know what the problem was, and told that he'll be calling us. We waited almost two weeks for his call, and had to call back again to customer service.

They promised to send somebody different, but never did. When we called the third time, Consumers Energy representative simply told us that this problem does not cover by insurance. (They even didn't know the actual problem.) We are very disappoint the way they treat their clients. Would never recommend to buy their insurance. It's a waste of money. We found a private company. Very reliable. They came by in two days after we called them. The same day they determine the problem and changed the part that was broken. We paid them $180.

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Unable to Cancel ASP Care Because of Claim???
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MUSKEGON, MICHIGAN -- Because I made a claim to fix furnace, I was told I was not allowed to cancel my policy for 1 year FOLLOWING CLAIM. At my monthly charge it would have made up most of the claim I made!!! I've had the insurance for years with no claim!!!! ABSOLUTE THEFT BY CONSUMERS ENERGY.

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No Electricity!
By -

SAGINAW, MICHIGAN -- As of July 1st, at approximately 11:30 a.m., our electricity was turned off. We had lived in a house where the electricity resided in my name. We moved to a town house May 24th. I called Consumers and had services transferred to our new residence staying under my name. The next day, our landlord had sent our lease into Consumers. Our lease has my boyfriend's name on it; take note, we have a 13 month little one in amongst this story. Consumers then proceeds to place my boyfriend's name on our Consumers bill.

Consumers had sent us a letter in the mail stating that they had placed the Consumers Energy bill in his name, which means it's out of my (**) name now. My boyfriend (**) then called the company requesting that they place the bill back in my name. I was then to call the company to inform them that this bill was to go back in my name, however, representatives could not do so being they would not take **'s name off the bill. So back and forth ** and myself had called Consumers to have this bill placed back in my name.

When ** would call, they would say that there was nothing they could do because it was in my name, when I would call for verification, they would claim that there was nothing they could do because it was in **'s name, so you may by now sense my frustration. So then by July 1st, Consumers had shut off our electricity at a bad time, my infant was sick w/ congestion, stuffy nose, and a near beginning of another case of bronchial bronchitis w/ a small fever here and there. I had called Consumers to find out what the problem was and if we were to have our power turned back on soon. They couldn't give me an answer and sometimes directed me to dead lines.

I would call the company several times to the point of exhausting my situation over and over to several of Consumers' representatives. Representatives couldn't really help us w/ our situation not even enough to give us an answer to why we were not to receive energy. I would then call back and ask to speak to somebody other than another representative, preferably a supervisor. Finally after at least 10-15 different conversations w/ Consumers representatives, we are given a direct contact number to a supervisor and a representative in the credit department lease was faxed to Consumers 3 times and was lost each time.

The fourth time our landlord had faxed our lease to Consumers, we were to contact one of the supervisors or the credit department representatives. Getting through to these associates was very difficult. I have left a few messages with them. I have called and have spoken w/ more representatives that can't help me and their responses have been that their departments would need to review our lease which was said to be under investigation. No one would call us back. Take note this is also the holiday weekend, so my stakes of having electricity were very slim to none to my understanding.

As I write this review, I still have no electricity, I'm heading back home from a nice vacation to a home w/ no electricity still. I feel that me and my family were of no urgency to this company to receive any service of energy connection. As a paying customer to this company, I and my family feel at the low end of priority, still waiting.

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Consumers Energy Gas User BEWARE!
By -

Notice to all Consumers Energy Gas users, please be advised that since January of 2009 I began receiving bills from Consumers Energy Gas showing excessive usage, resulting in billing of approx $3400.00. At first I believed that perhaps it was due to several estimated billing. Being a busy business owner, I had neglected to go back and check out previous billings. The following month I did not receive a bill. I tried to go online to view my account, it instructed me to contact customer service.

When I did, I was told that my account was under investigation. I wasn't overly concerned, I thought they realized that my usage went up to an abnormal high & they were making corrections. I waited for a revised bill. February came and went, when the end of March arrived and I still had not received bill & was going into the hospital, not wanting to worry about the bill. I again called Consumers Energy, explained I had not received a bill for nearly 2 months, was being hospitalized the first week of April and wanted to know where my bill was, also explaining that I had an extremely high bill in January.

I was told that I would be receiving a bill in the near future & that I did not have to be concerned about my gas being shut off. Needless to say, I expected my bill to come shortly and was sure I would have a credit on my bill. A week after my hospital stay, I still hadn't received my bill. So again I called Consumers Energy. They assured me that the bill was in the mail. I did ask what the amount of the bill was, they responded that they did not have the information on hand, again assuring me I should receive it in a day or so. The following day I received the bill.

I was totally overwhelmed and shocked to learn the new bill was not in fact the credit I expected, but rather another bill that was in the amount of $4600.00. My experience with Consumers and the same type of billing has been ongoing even today (July 2009). I contacted the MPSC to file a complaint in May. Consumers came and changed my meter out. I requested to be there when the meter was read, not only to the person that set up the meter to be changed but also to the person that changed it. Some 7 weeks later they notified that the meter test 100% okay & they stated that my current usage was in line with previous years.

To make this short, that is not the case. I reviewed previous bills and the reality is, my current usage is running 350% to 450% over last years. I have had repeated shut off notices as well as had collection agencies contact me on behalf of Consumers. To date, I have elected to hire an attorney. After 7 months my stress level has reached its max, it's costing to have employees on staff so that I could deal with situation. I see no end in sight and Consumers Energy staff changes their statement to me every time I talk to them. Many other people in my community are go through similar situations.

Please check your bills & report it to the MPSC if Consumers Energy does not address your issues to your satisfaction. So you know, from what I understand to date is they have a new computer system that has created incorrect billings. Beware of your usage & compare to last year.

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Appliance Repair Plan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING MI -- I have been paying $44 a month for almost 4 years and had a hot water heater go bad and was not able to repaired. I was told on multiple occasions that if it was not able to be repaired I would receive money towards a new one. The only way they would give me $300 is to upgrade to the gold plan for a minimum of 12 months at $90 a month. This is a total scam and tell you what you want to hear until a claim is needed to be paid.

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It's a Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND RAPIDS, MICHIGAN -- I just came to know that a dishwasher can't be repaired in 2 months and I'll be charged with work order if I cancel my contract with Consumer Energy. Moreover the behavior of the appliance call center employees are not good as if they are doing some favor to us, even if something is not fixed. Don't buy that plan.

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Locked in Contract Insuring a Central Air Conditioner Which Is Uninsurable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASON, MICHIGAN -- Central AC was not putting out cold air. I called Consumers and they came out timely only to tell me in a roundabout way that they could not work on the refrigerant because of its antiquated formula. They instructed me to call an independent contractor for the repair and they would be glad to come back and inspect. I called Consumers who told me I was locked into paying insurance for another nine months until the contract matured. What a racket!

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Bad Water Heater Vent Fan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAGINAW, MICHIGAN -- Bad bearing in exhaust vent fan. Two day runaround to say repair would cost 900 dollars. Not covered by plan. Bought exhaust fan on Amazon for 179 dollars. This program is a ripoff. They can't or won't fix anything.

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Appliance Plan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND RAPIDS -- What a rip off. Don't do it. They told me my appliances were cover. Someone was even at the house and looked at them. I spent 700 hundred dollar over 2 years and then when I had someone come out they said the appliance wasn't covered. If I had more ambition I would sue.

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Consumers Energy Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 22 ratings and
34 reviews & complaints.
Contact Information:
Consumers Energy
212 W Michigan Avenue
Jackson, MI 49201-2236
517-788-0550 (ph)
www.cmsenergy.com
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