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16 reviews & complaints.

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Terrible Service
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PRESCOTT, MICHIGAN -- WOW!! Just terrible service!! I have tried to contact them through their web site 3 times and no one has responded other than a form email that says someone will contact me shortly. I figure 2 weeks is more than shortly! So I tried to call them at least half a dozen times only to get a recording that said their service lines were extremely busy, try again later or use their online contact service. Which I did already and didn't get help then either!!

No wonder these huge companies can get away with treating customers so rudely....they're the only ones we can use for these products and so they know we have no choice but to put up with this type of outrageous behavior!!
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Anonymous on 02/19/2009:
Try contacting the Michigan Public Services Commission.
They are the regulating government body for suppliers of public utilities for your state. They are usually staffed with someone who may be able help resolve issues with utility providers.
This is their web site address that has contact information on it:
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Rip Off Takes Your Money And Leaves You Cold
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LONG ISLAND, NEW YORK -- They took our money every month on a budget plan. And then did not deliver oil we had over $1300 in our account and we come home and had no heat we call four times and no one called us back. Our house was 50 degrees they were all nice and toasty and we froze. They did not even call to apology. Instead they refused to give us back our money. We hope everyone reads this an is aware of there practices. They also charge $3.89 Per gallon when everyone else is charging $2.29 Per gallon.

They are supposed to be a group to help the consumer not be overcharged and we think they are are the worst one long island. All we can say is beware!!!!!
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No heat this winter
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ROCHESTER HILLS, MICHIGAN -- I am deeply disturbed by consumer energy's thought process. They want $530.00 to be able to hook up heat in my home this winter, with an unpaid balance of $200.00, which I know to pay off. But almost $600.00? Not everyone has a credit card, and even my roommate cannot put CE in his name, with no prior balance, until they receive this amount. Why should he suffer on my $200.00 back pay? It makes me sick and if they really needed to borrow the extra $400.00, why don't they just ask politely for it?

Forget that, so we used space heaters. Cheers to you DTE for receiving $1000.00 from us this winter!
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chemman on 02/26/2008:
I'm sorry to hear about your difficulties with CE, but please be very careful using space heaters as your main source of heat. If they are not properly shieled you can start a fire from over heating. Also, you'd probably be better off paying the $600 to CE because between the cost of the space heaters and the electricity you will eat up heating your house/apt inefficiently will add up to more than $600 quite quickly.
Anonymous on 02/26/2008:
If you are having problems paying your gas bill, there are a few programs that might help you if you meet their qualifications. Check out, for home, energy answers.

If you don't meet the qualifications for those programs, Consumers Energy also offers a budget plan where the high costs of winter are spread over the 12 months of the year. In any case, call their customer service department, it is very possible that they will break that $600 down for you over a couple of months to make it easier to pay and get your service back up. Good Luck!
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Service of oil equipment - no heating
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HICKSVILLE, NEW YORK -- I called up the oil company about the equipment not functioning properly because heating wasn’t working properly. The dispatcher said they are only addressing problems of ‘no heating’ and somebody would be there on Saturday. I had called on Tuesday. After checking the heating and realizing that the heating actually is not working on the first floor, we called the services again in 15 minutes. I was told that somebody will be thereby afternoon. Nobody showed up till Wednesday when I called up again on Thursday and I was told that there is no record of my calling to the service department. I said to send somebody on Saturday morning because we will not be around on Friday as at least 2nd floor heating was working. On Saturday nobody showed until late morning. I called the service department again and they said they will send somebody. Somebody did appear in the afternoon. Gentleman commented that there are issues with the equipment and there are leaks in the pipe and something else not working and can only be corrected on Monday. He said he is shutting something off but heating will work for 2-3 days. After he was gone in about 3-4 hours the heating completely stopped, this time even the 2nd floor was not working. So, we called the service department yet again on Saturday night and talked to a gentleman John. He said you need plumbing work and we can't make any such decision to provide urgent service of that nature until Monday. I said our heating is not working. I left a voice mail for the manager – Dave Wagner, who apparently checks his voice mail occasionally and calls back. I left message around 12:00AM. Nobody called till 2:00AM when I called again and left a message at the emergency service voice mail. Nobody contacted me till 6:30 when I called again and left message. It is 7:22AM Sunday morning, we still haven't heard from anybody yet. We have been living without heat in this cold weather for so many days in the first floor and now, the whole house since Saturday (10th Feb evening).
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Service related
Posted by on
They are nasty in service. Had them back in 1990.
Put a red flame in my boiler never worked right.
they alsso call to bother you after you quit them.
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madconsumer on 09/13/2009:
you are making a complaint over something that happened in 1990?
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Bills and Meter Readings
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48867, MICHIGAN -- Consumers Energy decides to estimate meters whenever they don't feel like coming out to your house and giving you an actual reading. My bill went from $81.67 to $274.00 because they estimated instead of doing an actual reading. Not to mention their customer service is really of poor quality when they hang up on you.
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adzidek on 02/13/2007:
LOL been there, done that. I once received a $1500 cancellation fee from my energy provider. When I called to inquire, they said they had "estimated" my usage for the rest of that year based on the average household usage in my area. What a crock!! Just yell at them enough, they'll reverse the charge. They know full well they can't get away with it, they do it to see who will just pay it without bothering to complain. Don't let that be you!
spiderman2 on 02/13/2007:
You should be able to call and give them an actual reading. BTDT without a problem.
Sparticus on 02/13/2007:
Hmmm... Are you saying I should somehow request they come out to do a reading each month? Or should I just try to learn how to do the reading and compare? Interesting! I always thought they could scam me whenever they wanted to...
spiderman2 on 02/13/2007:
When I had to call for the same issue, I walked out to my electric meter and read them the number off the thing to the electric company. It wasn't complicated at all and I then sent payment for my actual usage not an estimate. It wasn't a big deal, dramatic or difficult.
Anonymous on 02/13/2007:
I've actually had the problem where the meter reader misread the meter. He'd do it a couple of times a year. I once had a credit in a summer month cause I used a negative amount of kilowatts. I got where I didn't even call anymore cause it would all works itself out when there was an accurate meter reading.

Why aren't the meters computerized or something. With the available technology you'd think meter reading would go the way of the rotary phone or good customer service.
Anonymous on 02/13/2007:
Hey spidey, don't know about all companies but here OG&E doesn't take meter readings from customers. They send the guy or gal back out to re-read the meter.
CrazyRedHead on 02/13/2007:
I'm with Pennyrile Electric and we have those computerized meters. There are no meter readers anymore, they just pull it up in there computer there at the office. I never ever saw a meter reader in all of the 9 years that I am here. The meter is located right beside the window, I thing I would notice someone standing there. My bill has actually dropped since the installation of those things.

From what I understand, if they need to turn off your electicity they don't even need to send out someone to remove your meter, they just shut you off at the office, it is like you are nothing but a switch anymore.

There was a lot of trouble in the area for a while. People who did have there electric turned off would just go to there neighbors and steal there meters. I had a neighbor that went to another state and stole theres and tried to put it on her trailer. It was a shocking experience.
spiderman2 on 02/13/2007:
Stew -- that's how my electric company, PPL, does it. It was about 10 years ago and probably the only time I have had an estimated bill. There was a lot of snow at the time.
Anonymous on 02/13/2007:
My gas meter is connected to my phone line, and dials up and reads itself during the night. For my water meter, they just drive past the houses and point a reader at the house and the meter reports itself. So Stew, they are.
Cyane on 02/13/2007:
My apartment building has electric meters that report directly to the electric company.
pet sitter on 03/01/2009:
This is an old problem. I just need to figure out how to close this discussion. Thanks anyway.
John Sheppard on 07/13/2012:
I rented out my cabin and rentes have moved out. I called 2 weeks ahead of time. After they left for 2 days I pulled the master power. I then get a bill for 251.22. I call on phone for exactly 47 minutes then get disconnected. ON phone again now for 4o min and awaiting for third transfer. They keep tranfer and hope the person hangs up that's there way to solve problems.
WHAT OPTIONS DO WE HAVE. Who pays for all of my time waiting for them.

THey say the do not have resource to read meter. Then they should get out of business. Why not fix problem rather than transfer people. I told them all why do they just get back to me and not make me wait forever. I now has been 50 minutes that a total of 107 minutes. I would like to charge for my time and the cost of call
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